Prompt and courteous
Gary - Puyallup, WA
Jason - Enumclaw, WA
Quick with repair and now our over is back up and running properly.
Range top Replacement
Brent - Auburn, WA
Branden did an excellent job replacing our range top. His arrival was timely and he kept the work area clean. I especially appreciated that he protected our counter tops when unpacking the parts. The office communicated in an informative and timely manner as well. Thanks
COVID is a pain
Geoffrey - Buckley, WA
it was good solid and professional
Megan - Puyallup, WA
James - Edgewood, WA
Brandon W. Did amazing. He went above & beyond. Kind, respectful, overall excellent.
Bret - Graham, WA
Tricia - Graham, WA
Alexander - Puyallup, WA
Renee - Gig Harbor, WA
Took a couple of visits, but Brandon found the problem and the machine has been operating like new.
Lani - Bonney Lake, WA
Branden was an excellent repair technician. He was polite, and he was able to easily communicate the issues with our washer and quickly repair them. I was very comfortable having him in my home with the safety measures taken. Highly recommend!
Wash Machine Repair Service Call
Elsa - Spanaway, WA
Branden found the problem and showed us photos of the damage on the washing machine. Unfortunately, the machine was quite old and some parts were no longer even made. Branden told us our options and we definitely trusted his judgement. He was friendly and knowledgeable, and we wouldn't hesitate to contact RPS in the future.
Dennis - Lakewood, WA
Daniel - Graham, WA
Great service again!
David - Eatonville, WA
Brandon and RPS are honest ethical and reliable. They have been to our homes several times. They repaired the appliances they could at a fair price and did excellent work. They were also honest enough to tell us when it wasn't cost effective to do so. Customer service like this is almost impossible to find these days!
DISHWASHER KENMORE 66513123K702 Complaint that dishwasher door does not close properly causing leak. Found door hinges bent as well as inner panel tweaked. Inner panel is NLA. Declined repair at this time.
WASHER-FRONT LOA MAYTAG MVWC565FW1 Complaint that washer makes noise and does not agitate. Found failed shift actuator causing washer to not agitate. Replaced actuator. Cycle tested. All checks ok. ; used 1 WPW10006355 (ACTUATOR) from stock
WASHER-TOPLOAD KENMORE 11025132410 Complaint that washer makes grinding noise. Found coins wedged in between wash plate and drum causing noise. Removed coins. Cycle tested. All checks ok
DRYER-ELECTRIC KENMORE 11060222511 "Complaint that dryer will not start. Worked for a week after previous tech repaired it. Found shorted heating element caused unit to overheat and trip thermal cut off and fuse. Replaced heating element. Thermal cutoff and thermal fuse. Cycle tested. All checks good. ; used 1 279838 (ELEMENT,HEATER), 1 279816 (THERMAL CUT OFF HI), and 1 WP3392519 (FUSE-THRML) from stock"
WASHER-TOPLOAD KENMORE 11022352510 Complaint that washer does not fill enough and shuts off in spin sometimes. Cycle tested washer. Water level is normal. Advised it will not be filled to the top. And sometimes clothes will be above water level. This is normal operation. Found unit not draining fast enough and stops in spin. Drain hose has been extended and runs about 50 feet to the outside. Advised that is too long for washer pump. Needs to have it plumbed properly.
WASHER-TOPLOAD KENMORE 11026132412 "Complaint that when spinning, washer sounds like it has a bad bearing. Cycle tested in rinse and spin empty and with a load of towels. No abnormal noises heard. Found no transmission shaft play. All checks good. Advised to call if issue returns."
DRYER-ELECTRIC GE GTD45EASJ2WS Complaint that dryer makes screeching noise. Found metal end of string in front drum track causing noise. Cleaned track. Cycle tested. All checks ok.
DRYER-ELECTRIC KENMORE 11073022100 Complaint that dryer clicks and will not start. Found broken belt causing dryer to not start. Replaced belt vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 661570V (BELT) from stock
DISHWASHER MAYTAG MDB8969SDM3 Installed new spray arms. Cycle tested. All ops good.
DRYER-ELECTRIC WHIRLPOOL WED8000DW3 Complaint that dryer does not dry in 1 cycle. Have to run it for extended time to dry. Cycle tested. Temps 187 on high. Cleaned moisture sensors. Air flow test failed. Dryer venting partially crushed. Advised to correct venting and clean duct. Dryer operating as designed.
DISHWASHER KENMORE 66513042K112 Performed pm check on dishwasher. Found very small leak from underneath sump. Advised to call for repair service
WALL OVEN MAYTAG MEW9530FZ02 Complaint that broil not working and it does not preheat. Found both bale and broil elements not heating. Unable to remove wall oven for component testing as refrigerator is next to oven. Need 2 techs to remove oven for diagnosis. ; saved tckt
WASHER-TOPLOAD MAYTAG MVWB765FW3 Complaint that lid is broken. Found lid broken at left hinge. Needs new lid. Advised part is back ordered. ; ordrng 1 W11259006 (Lid)
WASHER-TOPLOAD GE GTW335ASN1WW Complaint that fabric softener dispenser cracked. Needs new dispenser. Sending part to customer. ; ordrng 1 WH43X24454 (Disoenser)
DRYER-ELECTRIC LG DLE7200WE "Complaint that dryer is louder than normal. Took dryer apart. Inspected belt, idler pulley, rollers and drum seal. All in good shape. Lubed rollers and idler pulley. Cycle tested. All checks good. No mechanical issues found."
WASHER-FRONT LOA SAMSUNG WF45M5500AZ/A5 Complaint that washer fills with hot water when cold is selected and produced 4C2 error. Found hot and cold fill hoses reversed causing washer to fill with hot when cold is selected. Corrected inlet hoses. Cycle tested. All checks ok.
DRYER-ELECTRIC SAMSUNG DV438AER/XAA Complaint that dryer stops working after a few minutes. Found new drum seal folded causing friction on drum when rotating. Friction caused motor to shut down as it was overheating. Vaccuumed lint from dryer and motor. Corrected drum seal. Cycle tested. All ops ok at this time.
DISHWASHER FRIGIDAIRE FFBD2406NB9B Complaint that dishwasher has leaked randomly a few times. Even when dishwasner is not being used. Test cycle dishwasher 3 times. No leaks at time of service. No signs of leaks from under dishwasher. Drain and water shut off behind dishwasher. No signs of water from either. Advised to call if issue returns.
WASHER-TOPLOAD SAMSUNG WA50M7450AW/A4 Complaint that washer produces UB error when washing comforters and bedding. Works ok with regular laundry. Cycle tested washer in quick wash and service mode. All ops good. Tested suspension rods and basket. All checks good. Advised that bedding will have a tendency to ball up when washing and cause washer to go out of balance in the spin cycle.
RANGE GE JB860DJ5WW Complaint that range will power off when door is opened and lights will flicker. Found L1 voltage fluctuating between 30 and 117 volts. Reseated plug a few times to check loose connection. Checked all connections on range. Tested all elements and lights for shorts. No issue with range. Turned both upper and lower ovens on to test. Heard pops from breaker panel. Turned oven off. Went to breaker panel seen smoke and orange glow from behind breaker. Shut main breakers off. Removed panel to make sure burning stopped. Seen main breaker cleat melted. Advised they have circuit breaker and or panel issues. Reinstalled circuit breaker panel. Advised to leave mains turned off and call an electrician. Found no issues with range.