"Customer stated washer lid won't lock and unit is getting out of balance consistently. Performed diagnostics found faulty lid lock and left side suspension rods are warn out. Replaced lid lock so washer is usable until suspension rods can be replaced. All other functions checked good at time of service,.; ordrng 1 W11130359 (Suspension rods), used 1 W10810403 (Lid lock) from stock"

"Replaced heating element and nuts, tested unit found no water leak, unit checks all good."

"Installed new sump assy. Tested unit, sump no longer leaking but did find very slow leak from leftside of heating element seal. Tightened heater nut , no change. Needs new heater.; ordrng 1 W11537778 (HEATER) and 2 W11538351 (NUT-TERMNL)s"

Customer concern is DW leaking from underneath. Found water leaking through sump assy seal. Needs new sump assy.; ordrng 1 W11460945 (PUMP&MOTOR)