Customer concern is that washer still produces burning rubber smell when using hot water. Ran 2 normal cycles. No smell from washer at this time. Advised to run clean washer cycle numerous times.

"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Also found open heating element grounded to elementhousing,causing unit to poorly heat. Needs new heating element and thermal fuse. Installed new element and thermal fuse and heating element. Preformed airflow test failed (red).Cycle tested unit, all checks good. Advised customer dryer vent duct needs to be cleaned asap .also Advised customer concern not resume use till vent is cleaned. ; used 1 WP3392519 (FUSE-THRML), and 1 279838 (ELEMENT,HEATER) from stock"

Customer concern is that washer produces a burning rubber smell that fills the house when using hot water. Cycle tested in service cycle and normal cycle using hot water. Unable to reproduce concern At this time. All mechanical components check good. Advised to call if issue returns.

"Customer concern is that dryer powers but does not start cycle or tumble. Found open thermal fuse, causing unit to not start cycle. Also found kink in dryer vent hose, causing restrictions to airflow Installed new thermal fuse. Preformed airflow test failed (yellow).preformed temperature checks, in range. Cleaned and Vacuumed inside of unit. Advised customer dryer vent duct needs to be cleaned asap before use resumes, to prevent further issues. ; used 1 WP3390719 (FUSE-THRML) from stock"

"Customer concern is that dryer does not tumble and produces poor drying results. Found open thermal fuse,causing unit to not tumble. Needs new thermal fuse. Installed new thermal fuse, preformed airflow test failed (yellow).cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Advised customer dryer vent needs to be cleaned. ; used 1 DC47-00016A (THERMAL FUSE) from stock"