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for Olympia, WA
Very professional service.
Greg - Olympia, WA
They came, but it was not great service.
Francis - Olympia, WA
They came, but it was not great service. They came to service my washing machine. It was not hooked up because we had a temporary machine we were using. They fixed my machine and didn’t even hook it up and try it out to see if it worked. Thank goodness it did. Apparently servicemen don’t move things anymore. Also, they serviced my dryer two weeks ago because it squeaked and it is still squeaking. We asked if they could look at it again and were told no because this was not a service call for the dryer and they would have to have a separate work order for the dryer. They were standing right next to it! Is this standard procedure? It seems really ridiculous! We are going to just forget about it because we are tired of dealing with this. The new refrigerator isn’t working either, and we were told they don’t do refrigeration.We will never buy a service plan again.
Royce - Olympia, WA
Jacob has visited our house a few times now. He is always very professional and knowledgeable.
Myrna - Olympia, WA
Will not recommend in the future.The first piece that they brought was the wrong color, we had to wait an additional week. The second piece is the right color but it is scratched on two different places. I didn’t notice it but my husband did. Looks like a recycle part from an used dishwasher.
Timely and great service
Ying - Olympia, WA
Knew what they were doing, showed up when they said they would and got the job done. Would recommend.
Janet - Olympia, WA
Jacob called to ask if he could come early! Great for us. He showed us how water ran out if machine and ran machine twice to ensure he didn’t miss the cause of small leak. This is our second great experience with your repair company.
Bruce - Olympia, WA
As good as it gets
Greg - Olympia, WA
On time, competent, courteous - pleasure to do business with.
Sherrie - Olympia, WA
William - Olympia, WA
Mynor - Olympia, WA
Jason and the company were amazing at handling my case. They are very communicative, respectful and knowledgeable on everything that was found wrong with my washing machine, I will always request their co pant to repair my appliances. Amazing job Jason!!!
Fast and effective service!
Marshall - Olympia, WA
Technician was friendly and efficient.
Great service, professional and had great advise on additional questions I asked him. 😊
Angie - Olympia, WA
Fix the dishwasher
Janet - Olympia, WA
No fuss and no hassle=all done & back to working through all cycles
Bruce - Olympia, WA
Great job. Very happy
Janet - Olympia, WA
Quickly knew the root cause.,had parts aboard to immediately fix.
Joan - Olympia, WA
The repairman was great. He quickly and confidently diagnosed the problem and fixed it. Couldn’t ask for better service.
Randy - Olympia, WA
Title says it
Marcia - Olympia, WA
Fest, helpful and knowledgeable
Patricia - Olympia, WA
parts availability requiring two visits was the only problem, service was great.
Jonathan - Olympia, WA
Great service. Very happy with our repair person.
Mohammad - Olympia, WA
Easy to work with the team. Especially knowledgeable technicians knows the craft.
Kent - Olympia, WA
Problem diagnosed quickly and resolved just as fast when parts arrived.
Terra - Olympia, WA
Prompt, professional, kind. Thank you!!
Mark - Olympia, WA
I called RPS to check on our oven which had been repaired two months before. The service was timely and Jacob didn’t find any problem. I am very pleased with RPS as a service provider.
Job well done!
Royce - Olympia, WA
Jacob at RPS has helped us a couple of different times. He's the best-- very professional and knowledgeable.
very competent and helpful service
Paul - Olympia, WA
he quickly diagnosed the problem and returned a week later with the proper part, quickly fixed our dishwasher, and gave us useful advice about future maintenance
Rebecca - Olympia, WA
quick, professional and flexible. Was able to stop by 2 hours ahead of the scheduled time, and was out within about 30 minutes.
Roger - Olympia, WA
Jacob is very knowledgeable in troubleshooting and repairing washing machines!
Nichoals - Olympia, WA
great service during the COVID-19 outbreak, technician was adhering to health recommendations, and still provided quick and cleanly service to repair my appliance.
Efficient, professional service
Momswan - Olympia, WA
Jacob is a top-notch service technician. I have had to see him for two separate washing machine issues, and he was able to assess problems quickly. Each time, there was a part needed, and he was able to reschedule immediately to coincide with the expected date he would receive the part. The second time, he had to wait for the insurance company, but RPS went out of their way to get the situation handled as soon as possible. This time, Jacob had a trainee with him, but the work was still done quickly and professionally. I can't think of a better technician for RPS to employ in training new technicians. Great, fast service. Thanks, RPS!
Awesome Service the BEST
Leslie - Olympia, WA
WASHER-FRONT LOA MAYTAG MHW5630HC0 "Installed previously ordered door boot. Test cycled, all checks ok. Left failed part with customer."
WASHER-TOPLOAD KENMORE 11025132411 "Installed previously ordered control board. Performed calibration, all checks ok."
WASHER-FRONT LOA KENMORE 79641073311 Came to install previously ordered control board and display board. Incorrect control board was ordered and display board still has no lights on power up. Needs new control board and display. ; ordrng 1 EBR78499502 (Control board)
RANGE SAMSUNG NE59M4310SS/AA "Installed previously ordered glass top. Test cycled, all checks ok."
DISHWASHER GE GDT695SMJ2ES "Installed previously ordered UI board. Test cycled, all checks ok."
DISHWASHER GE GHDA650L00WW "Installed previously ordered drain hose. Test cycled, all checks ok."
DRYER-ELECTRIC SAMSUNG DV50F9A6EVW/A2 "Customer concern of unit making grinding sound and taking a long time to dry. Found worn idler pulley causing noise and lint build up in blower housing causing long dry times. Replaced idler pulley and cleaned lint from housing. Test cycled, all checks ok. ; used 1 Dc93-00634a (Idler pulley) from stock"
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 "Installed previously ordered console and control board. Test cycled, all checks ok."
DISHWASHER MAYTAG MDB8959SFZ4 "Installed previously ordered console. Test cycled, all checks ok"
DISHWASHER WHIRLPOOL WDF330PAHW2 "Installed previously ordered wash pump. Test cycled, all checks ok."
DISHWASHER SAMSUNG DW80J7550UG/AA 01 "Installed previously ordered water wall motor. Test cycled, all checks ok."
DISHWASHER SAMSUNG DW80J7550UG/AA 01 Tech was assigned as a helper;
WASHER-TOPLOAD KENMORE 11025132411 Customer concern of unit not filling enough. Advised customer that control board could be the only other cause of the issue but can't guarantee it'll fix their concern. Needs new control board. ; ordrng 1 W11116589 (Control board)
WASHER-FRONT LOA LG WM3770HVA "Customer concern of leak in back of unit. Found crack in rear tub behind stator causing leak. Needs new rear tub, tub gasket and basket.; ordrng 1 AJQ73674304 (Rear tub) and 1 4036ER4001F (Tub gasket) and 1 AJQ73674410 (Basket)"
WASHER-FRONT LOA KENMORE 79641073311 "Installed previously ordered display board. Unit chimes when power on, but no LEDs. Bad display board out of box. Needs new display board. Advised customer that part is back ordered and may take awhile to arrive. ; ordrng 1 EBR76376101 (Display board), states that autho needed"
DISHWASHER MAYTAG MDB8959SFZ4 "Customer concern of unable to start unit. Found start button worn down causing unit unable to start. Needs new console. Part is out of stock, AHS to supply parts. ; ordrng 1 W10910626 (Control panel)"
DISHWASHER MAYTAG MDB8989SHZ0 "Installed previously ordered console. Test cycled, all checks ok."
DISHWASHER WHIRLPOOL WDT720PADM2 "Installed previously ordered wash pump. Test cycled, all checks ok."
DISHWASHER GE GDT695SMJ2ES "Customer concern of unit not powering on. Unplugged UI board and plugged back in, console powered on. Found shorted UI board causing no power. Needs new UI board. Advised customer that part is special order and may take awhile to arrive. ; ordrng 1 WD21X23462 (UI Board)"
RANGE SAMSUNG NE59M4310SS/AA Customer concern of glass top broken. Customer stated they were cooking and oven over heated and fused pan to glass. When customer lifted pan then glass top broke. Needs new glass top. ; ordrng 1 DG94-00735R (Glass top)
DRYER-GAS LG DLG5988S "Installed previously ordered rollers and idler pulley. Test cycled, all checks ok."
RANGE KITCHENAID KEBC101KSS05 Installed previously ordered door glass. All checks ok.
DISHWASHER SAMSUNG DW80J7550UG/AA 01 Customer concern of water wall motor error. Found stripped water wall motor causing error. Needs new water wall motor.; ordrng 1 DD97-00216A (Water wall motor)
DISHWASHER KITCHENAID KDFE104DSS0 Customer concern of unit not powering on. Good voltage to unit. Found control board and jumper wire to console corroded. Needs new control board and control panel. Control board is out of stock. AHS to supply parts. ; ordrng 1 W10854215 (Control board) and 1 WPW10537336 (Control panel)
DISHWASHER GE DDT595SGJ2BB "Installed previously ordered diverter. Test cycled, all checks ok. Failed part with customer."
DISHWASHER KITCHENAID KDTE104ESS3 "Installed previously ordered control board. Test cycled, all checks ok."
DISHWASHER FRIGIDAIRE LGBD2431NF0B "Installed previously ordered door seal and door springs. Test cycled, all checks ok. Left failed door seal with customer."
WASHER-FRONT LOA KENMORE 11042924200 "Installed previously ordered UI board and button. Test cycled, all checks ok."
DRYER-ELECTRIC SAMSUNG DV50F9A6EVW/A2 "Customer concern of unit not heating. Found open heating element causing no heat. Replaced heating element. Test cycled, unit now heats. All checks ok. ; used 1 Dc97-14486a (Heating element) from stock"
DISHWASHER FRIGIDAIRE FDB2310LCC0 "Installed previously ordered inlet valve and door springs. Test cycled, all checks ok. Let failed inlet valve with customer."
DISHWASHER GE GSD5940F00SS "Customer concern of unit making dishes more dirty than they were before putting them in. Found sump filter torn causing debris to get into sump and deposited back onto dishes. Tested water temps at sink, 130deg. Upper and lower spray arms moving well. Advised customer that running cleaner through dishwasher will help. Also found upper rack wheels broken causing rack to fall. Needs new sump filter and rack wheels. ; ordrng 1 WD22X10043 (Sump filter) and 1 WD12X10327 (Upper rack wheels)"
RANGE WHIRLPOOL WFE361LVS0 "Customer concern of both front burners always on high. Found shorted infinite switches causing temps too high. Needs new front right and front left infinite switch. Front right infinite switch out of stock, AHS to supply parts. ; ordrng 1 WP3149400 (FR Infinite switch) and 1 WPW10149355 (FL Infinite switch)"
DISHWASHER SAMSUNG DW80K5050UW/AA 03 "Customer concern of lc error code and trim inside dishwasher broken. Found trim holding in door seal broken from tub. Also found upper spray arm plugged with debris and lower rack with broken wheels. Needs new tub, upper and lower rack assy.; ordrng 1 DD82-01361A (Tub) and 1 DD82-01360A (Upper rack assy) and 1 DD82-01352A (Lower rack assy)"
DISHWASHER WHIRLPOOL WDF330PAHW2 Customer concern of unit not washing. Found good voltage to wash pump but no water movement. Needs new wash pump. AHS to supply parts. ; ordrng 1 W10879262 (Wash pump)
DISHWASHER WHIRLPOOL WDT720PADM2 Customer concern of unit not washing dishes. Found good voltage to wash pump but no water movement. Needs new wash pump. ; ordrng 1 W11032770 (Wash pump)
DRYER-GAS LG DLG5988S "Customer concern of dryer making squealing noise. Found rollers and idler pulley seized. Cleaned and lubed rollers and idler pulley, unit still making squealing sound. Needs new rollers and idler pulley. ; ordrng 1 4560EL3001A (Idler pulley) and 4 4581EL3001E (Roller)s"
WASHER-FRONT LOA SAMSUNG WF45R6100AC/US "Customer concern of unit not starting cycle. Found drain pump stuck causing cycle not to start. Cleared drain pump. Test cycled, all checks ok."
DISHWASHER GE GHDA650L00WW "Customer concern that dishwasher won't drain. Unable to verify the no drain issue, found the dishwasher door latch seized up making it very hard for the door to register being closed or opened, took apart and cleaned door latch cycle tested all checks good"
WASHER-TOPLOAD SAMSUNG WA50M7450AW/A4 Installed previously ordered suspension rods. Unable to test due to customer having another machine installed.
WALL OVEN GE JKP07G006BG "Customer concern of unit not preheating fast enough. Found burnt terminal to bake element causing no heat. Replaced terminal. Test cycled, all checks ok."
LAUNDRY CENTER GE GUD24GSSM0WW "Customer concern of burning oil smell and loud. Found machine very over greased. Cleaned excess grease. Test cycled, machine operating as designed. Advised customer to call back if problem persists."
RANGE WHIRLPOOL WFG505M0BS0 "Installed previously ordered door seals. Test cycled to 350, all checks ok."
DISHWASHER FRIGIDAIRE FDB2310LCC0 Customer concern of unit leaking. Found inlet valve cracked causing leak. Also found both door springs stretched causing door to fall open. Needs new door springs and inlet valve. ; ordrng 1 154637401 (Inlet valve) and 2 154430601 (Door spring)s
DISHWASHER GE DDT595SGJ2BB Customer concern of unit leaking. Found diverter hose worn through causing leak. Needs new diverter. ; ordrng 1 WD19X25278 (Diverter)
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 "Customer concern of unit turning on by itself and over flowing/leaking. Inspected inlet valves, fill hoses, dispenser, drain hose, drain pump, recirc pump and recirc hose. No signs of leak. Tested pressure hose, checks ok. Ran through diagnostic, all checks ok. Found shorted key error stored and overflow condition error stored. Needs new console and control board. Advised customer that part is factory order and may take awhile to arrive. ; ordrng 1 W10838672 (Console) and 1 W10812418 (Control board)"