Service History 4 - RPS Appliance Repair

We serviced a

GE RANGE

Model ZDP486NDT1SS

Near Dallas, TX 75254

Lane

Job Details: 01/09/2024

I stalled new main boards and communication model. Performed full function test. All functions checked good at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EP/A3

Near Dallas, TX 75204

Patrick

Job Details: 01/09/2024

"Customer concern, unit not heating, confirmed. Found open element. Replaced from truck stock. Tested unit all checks good.; used 1 DC97-14486A (Element) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Dallas, TX 75211

Patrick

Job Details: 01/09/2024

"Customer concern, unit not filling properly. No stored error codes. Calibrated unit. Ran test cycle under load of sheets."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Garland, TX 75041

Patrick

Job Details: 01/09/2024

"Customer concern, unit not filling. Found silverware sick under float. Removed. Tested unit. All checks good."

We serviced a

GE WASHER-TOPLOAD

Model HTW240ASK6WS

Near Garland, TX 75040

Patrick

Job Details: 01/09/2024

"Customer concern, unit doesn't always spin out. Tested unit under load. Good fill, good drain, good spin. Lid left open error code, oob error code. No fault detected with unit."

We serviced a

WHIRLPOOL RANGE

Model WFG534SLAS2

Near Tacoma, WA 98405

Cameron M.

Job Details: 01/08/2024

"Customer concern is that oven does not heat and rear right burner does not remain lit at low setting. Cycle tested all burners. Found rear right and front left burners go out when set to low heat. Cleaned all orifices. Cleared spill over. And adjusted front left and rear right valves to allow for low heat setting. Cycle tested oven, found ignitor grounding to pizza try in warming drawer, causing oven intermittently to not heat. Removed pizza tray. Cycle tested oven 10x. All checks good. Advised customer against overloading drawer to prevent further issue."

We serviced a

KENMORE RANGE

Model 790.78733406

Near Fircrest, WA 98466

Cameron M.

Job Details: 01/08/2024

Installed previously ordered main control and overlay. Cycle tested unit. All checks good

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.87562601

Near Tacoma, WA 98444

Cameron M.

Job Details: 01/08/2024

"Customer concern is that dryer produces noise during operation. Preformed inspection of unit. Found vent hose disconnected from vent outlet. Also found door latch broken, preventing door from closing properly. Inspected drive components, found seized idler pully causing noise during operation. Needs new idler pully. And catch. Installed new pully and catch. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good ; used 1 279640 (PULLEY,IDLER), and 1 279570 (CATCH DOOR DRYER) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11065132411

Near Spanaway, WA 98387

Cejay

Job Details: 01/08/2024

"Installed previously ordered drive belt, drum seal, shaft and rollers, cycle tested unit with customer, all checks good. Advised customer not to operate dryer for 12 hours for adhesive to set."

We serviced a

WHIRLPOOL DISHWASHER

Model DU8000XX-5

Near Sumner, WA 98390

Cejay

Job Details: 01/08/2024

"Customer concern is that dishwasher is not cleaning dishes and is leaving orange and yellow stains on dishes, no high loop installed, cycle tested unit to confirm unit operations, confirmed operation of element. Advised customer dishwasher is back flowing into dishwasher due to no high loop installation or airgap. No mechanical or component failures at time of service."

We serviced a

GE DRYER-ELECTRIC

Model GTD65EBSJ4WS

Near Puyallup, WA 98372

Cejay

Job Details: 01/08/2024

"Installed previously ordered bearing retainer and shaft assembly, cycle tested unit, noise eliminated all checks good."

We serviced a

LG WASHER-TOPLOAD

Model WT5680HVA

Near McKinney, TX 75071

Chad A.

Job Details: 01/08/2024

Replaced water valve assembly. Valves functioning properly and sealing off good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WGD4800XQ1

Near Plano, TX 75075

Chad A.

Job Details: 01/08/2024

"Customer stated dryer very noisy. During inspection found drum roller seized to shaft. Replaced drum rollers and cycled to test. Dryer running smooth and heating properly. ; used 1 349241T (SUPPORT,ROLLER (2 PACK)) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM1812CW

Near Dallas, TX 75287

Chad A.

Job Details: 01/08/2024

Replaced dispenser housing and water valve. Cycled to test and functioning properly with no leaks detected.

We serviced a

GE WASHER-TOPLOAD

Model GTWN4250D2WS

Near Prosper, TX 75078

Chad A.

Job Details: 01/08/2024

Replaced shift mode adapter and drain pump. Cycled to test. No leaks and functioning properly.

We serviced a

AMANA REFRIGERATOR

Model AF12539ERM02

Near Dallas, TX 75228

Lane

Job Details: 01/08/2024

Installed new where valve and door switch. Dispenser pressure did improve but not fully. Customer was unaware of low water pressure in kitchen area. Customer needs plumber to restore full pressure.

We serviced a

SAMSUNG DISHWASHER

Model DW30R2031US/AA 00

Near Garland, TX 75040

Lane

Job Details: 01/08/2024

Removed dishwasher from cabinet and performed multiple function and leak tests. Dishwasher never leaked any water. No signs of leakes underneath unit. Some dried detergent around left side hinge. Possible over suds no leaks at time of service.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11065132411

Near Wylie, TX 75098

Lane

Job Details: 01/08/2024

Performed maintenance on dryer. Both airflow and cycle temperature check good. Cycle temperature 166 exhaust. No signs of significant lent build up. Advised. customer on dry time and airflow All functions checked good at time of service.

We serviced a

OTHER DISHWASHER

Model DD24DCTX7

Near Carrollton, TX 75007

Lane

Job Details: 01/08/2024

Customer stated dishwasher doesn't drain properly leaving standing water inside upper wash tub at end of cycle. Performed function test found components working at time of service. Customer stated previous company has already replaced electronics and motor assemblys. Unable to find cause of failure at time of service. All functions checked good at time of service.

We serviced a

KENMORE DISHWASHER

Model 36315229100

Near Carrollton, TX 75006

Lane

Job Details: 01/08/2024

Instead pump and motor. Performed multiple function and leak tests. All functions checked good at time of service.

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model FFTW4120SW1

Near Coppell, TX 75019

Lane

Job Details: 01/08/2024

Installed new drain pump and hose. Performed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

JENN-AIR RANGE

Model JGS8850CDS01

Near Spanaway, WA 98387

Cameron M.

Job Details: 01/05/2024

"Customer concern is that oven does not heat to correct temperature fails to maintain temperatures and ligh activates intermittently without interaction. Preformed Amp draw of bake ignitor, failed 2.39 amps of 3.3 required for proper function. Inspected door, found door bent at hinges, causing light to activate during to door not closing properly. Corrected door alignment. Needs new bake ignitor. Installed new ignitor. Cycle tested unit. All checks good. Customer declined to retain old part. Collected payment via card payment ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

GE WASHER-TOPLOAD

Model GHWN5250D0WS

Near Spanaway, WA 98387

Cameron M.

Job Details: 01/05/2024

"Customer concern is that washer does not spin or agitate. Cycle tested unit, unit fills and drains will not achieve spin or agitate. Checked motor status led ,found led flashes 3x (motor/inverter board error). Verified good function of lid switch. Verified good voltage supply to motor 120v. Tested ohms of motor in range. Needs new motor/inverter. Customer declined repair at this time. Collected 129+tax via"

We serviced a

SAMSUNG RANGE

Model NE59M4320SB/AA 03

Near Lakewood, WA 98498

Cameron M.

Job Details: 01/05/2024

"Customer concern is that oven does not heat. Preformed visual inspection of elements and board. Found shorted bake element connection, causing unit to no heat. Needs new element and repaired terminal connection. Advised customer not to attempt use of unit as unit is electrical shock hazard. ; ordrng 1 DG47-00038B (HEATER SHEATH-BOTTOM)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5600XW2

Near Plano, TX 75093

Lane

Job Details: 01/05/2024

Installed new water inlet valves and performed multiple function and leak tests. All functions checked good at time of service.

We serviced a

GE COOKTOP

Model CHP9536SJ2SS

Near Tacoma, WA 98465

Cameron M.

Job Details: 01/05/2024

"Customer concern is that cooktop worked for a couple weeks after repair, then began not heating. Cycle tested unit with 3 customer provided pots of different manufacturers. Attempted cycle test of unit on all burners, found main center burner is able to detect and bring pot to boil. When attempting to test remaining burners with cast-iron pan unit unable to detect and bring pan to boil. Also found when powering on burners controls will momentarily power as though with interaction without physical interaction. Needs new burners,left module ,right module and display board. REQUIRES AUTH ; ordrng 1 WB30X38225 (ELEMENT INDUCTION 1800W RR) and 2 WB30X38226 (ELEMENT INDUCTION 2500W RLFL)s and 1 WB30X38485 (ELEMENT INDUCTION 3200W FR) and 1 WB30X38227 (ELEMENT INDUCTION 3700W) and 1 WB27X33086 (INDUCTION CONTROL ASM KIT) and 1 WB27X33085 (INDUCTION CONTROL ASM KIT) and 1 WB27X29619 (DISPLAY BOARD ASM)"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC3

Near Sachse, TX 75048

Lane

Job Details: 01/05/2024

Customer stated washer will not function and displays f6e3. Performed diagnostics found fault code is a communication failure between ACU and MCU. Performed full diagnostic procedure verifying proper motor resistance through harness at acu board. Acu needs to be replaced to correct issue. Unable to test full function of washer due to failure. ; ordrng 1 W11550649 (ACU board)

We serviced a

GE DISHWASHER

Model GDP665SYN5FS

Near Irving, TX 75063

Lane

Job Details: 01/05/2024

Customer stated dishwasher has a new problem not related to the original H20 code. Performed diagnostics found failure to drain fault. Dishwasher drain hose has been modified and extended to reach disposal. Unable to recreate code at time of service. Dishwasher completed drain portion of cycle every time when tested with no codes produced. Advised replacing main control with pressure sensor. If problem is not corrected with this repair. Dishwashers installation needs to be corrected. ; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X30998 (Main control)

We serviced a

FRIGIDAIRE RANGE

Model FEF366CCE

Near Tacoma, WA 98404

Cameron M.

Job Details: 01/05/2024

"Customer concern is that oven is producing smoke. Inspected unit, found grease spill and splatter in base of oven. Cycle tested unit, found smoke produced from over is grease burning off from previous cooking cycles. Advised customer on regular maintenance of oven. Advised customer to monitor and record if issues persist."

We serviced a

WHIRLPOOL WALL OVEN

Model MH1150XMB-0

Near Mesquite, TX 75181

Patrick

Job Details: 01/05/2024

"Customer concern, light won't turn on. Confirmed. Bulb good. No voltage from control. Must replace control. Part listed as NLA"

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF2A

Near Mesquite, TX 75149

Patrick

Job Details: 01/05/2024

"Customer concern, unit blinking but not starting. Confirmed. Found door latch good, burn mark on main control/ harness. Must replace main control and reterminate harness. Customer wishes to wait before proceeding."

We serviced a

ELECTROLUX WALL OVEN

Model EW30EW65PSC

Near Dallas, TX 75230

Patrick

Job Details: 01/05/2024

"Customer concern, Broken inner door glass. Replaced from pre order. All checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM1455HWA

Near Dallas, TX 75204

Patrick

Job Details: 01/05/2024

"Customer concern, drip from underneath unit. Confirmed. Found unit off level on wheeled cart. Need 2 men to access unit for proper diagnosis, stacked unit. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW3

Near Dallas, TX 75215

Patrick

Job Details: 01/05/2024

"Custody concern, unit not agitating. Confirmed. Found agitator bolt loose, splines stripped. Must replace agitator. ; ordrng 1 WP3951744 (Agitator complete)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN2RS

Near Puyallup, WA 98374

Cameron M.

Job Details: 01/05/2024

"Customer concern is that washer leaks water during operation. Preformed inspection of unit found heavy oversuds conditions present from rear vent, causing leak during spin cycle. Found buildup on door glass causing leak from bottom of door during wash cycle. Inspected dispenser, found evidence of leak from overflowing dispenser. Also found evidence of leak from dispenser to tub fill hose, causing unit to leak during operation. Requires second tech advised customer office will call to schedule repair; ordrng 1 WH01X26245 (Clamp) and 1 WH01X29652 (DISPENSER FILL HOSE) and 1 WH42X29542 (DISPENSER ASM)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dallas, TX 75227

Patrick

Job Details: 01/05/2024

"Customer concern, unit doesn't stop draining. Confirmed. Found water in flood sw basin. Removed water. Ran svc cycle. Flood sw error, drain pump error stored. Good fill, good spray, good drain, no leak detected. Found disposer slow drain causing backflow to unit."

We serviced a

GE WASHER-FRONTLOAD

Model GFW148SSM0WW

Near Dallas, TX 75214

Patrick

Job Details: 01/05/2024

"Customer concern, unit displaying fc1 upon power up. Confirmed. Comms error. Reset power. Unit regained normal operation. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T3400P/A3

Near Rockwall, TX 75087

Lane

Job Details: 01/04/2024

Customer stated dryer gets hot but takes multiple cycles to dry. Performed diagnostics found ventilation clogged causing issue. All functions checked good at time of service.

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near Spanaway, WA 98387

Cameron M.

Job Details: 01/04/2024

"Customer concern is that dryer does power . Verified voltage supply at receptacle, good 240v supply. Verified voltage supply at terminal block good 240v. Inspected terminal block, found neutral grounding wire not connected to terminal block at neutral location. Corrected wire connections issue. Tested voltage supply to main control, good 120v. Tested voltage supply to users interface, failed. Per manufacturer suggested repair is main control and user interface. Customer declined repair at this time. Collected 129 trip fee +tax"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW4

Near Rowlett, TX 75089

Lane

Job Details: 01/04/2024

I stalled ordered clutch and slider. Performed function test through diagnostic cycle. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5620HW1

Near McKinney, TX 75071

Chad A.

Job Details: 01/04/2024

Replaced main control board and cycled to test. Vent checked good and heating properly. No other failures detected at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50T5300AC/US

Near Wylie, TX 75098

Lane

Job Details: 01/04/2024

Customer stated washer regularly gets out of balance.Washer also displays 4c code sometimes coming close to over filling. Performed diagnostics found faulty suspension and pressure switch out of range. Washer fills much higher than normal potentially causing premature failure of suspension components. Advised customer to not use washer due to water level almost flowing over top.; ordrng 1 DC96-01703N (Pressure switch) and 4 DC97-16350U (Suspension rod)s

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Garland, TX 75043

Patrick

Job Details: 01/04/2024

"Customer concern, door not latching. Confirmed. Found broken door latch. Must replace; ordrng 1 5304525218 (Door latch)"

We serviced a

GE DISHWASHER

Model PDW7880G00SS

Near Dallas, TX 75287

John

Job Details: 01/04/2024

"Customer concern is DW door will not unlatch/open. Confirmed issue. Manually unlatched door. Upon disassembly of door, found all mounting tabs on console to be broken so that it cannot be properly reassembled. Found broken tabs on handle retainer, actuator, and latch handle causing it to not unlatch. Needs new retainer, handle, actuator, and escutcheon console. Unable to fully test unit due to nature of failure.; ordrng 1 WD13X10017 (retainer handle) and 1 WD13X10045 (actuator handle) and 1 WD13X10007 (handle,latch (blk)) and 1 WD34X10564 (bowed escutcheon console)"

We serviced a

GE DISHWASHER

Model GSD530T60WW

Near Dallas, TX 75252

John

Job Details: 01/04/2024

Customer concern is DW will not drain. Found drain solenoid melted due to timer getting stuck. Needs new timer and drain solenoid kit.; ordrng 1 WD21X748 (Timer) and 1 WD21X802 (Drain solenoid kit)

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Irving, TX 75063

John

Job Details: 01/04/2024

Customer concern is DW kick panel has popped off on one side and door cannot be opened. Confirmed issue. Found left side mounting screw missing and kick panel bent. Repaired bend in panel and installed new mounting screw. All checks good.

We serviced a

FRIGIDAIRE RANGE

Model PLES389ECH

Near Irving, TX 75062

John

Job Details: 01/04/2024

Customer concern is oven not maintaining temperature. Customer advised that a different company changed control board and thermal probe. Found right side door hinge to bent slightly so that door doesn't fully close allowing heat to escape cavity. Needs new hinges and door seal.; ordrng 2 318024747 (Hinge)s and 1 318053120 (Door seal)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC1

Near Irving, TX 75038

John

Job Details: 01/04/2024

Customer concern is washer not balancing. Customer advised that washer was purchased in September of 2023. Advised Customer that unit is still under manufacturer's warranty period and to contact them for service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HS0

Near Irving, TX 75062

John

Job Details: 01/04/2024

"Installed new knobs, infinite switches, and elements. All checks good."

We serviced a

GE DISHWASHER

Model GDF650SGJ0BB

Near Wylie, TX 75098

Lane

Job Details: 01/04/2024

Customer stated after update was performed dishwasher became unresponsive again. Performed diagnostics found faulty user control. All other functioning working prior to failure. ; ordrng 1 WD21X31902C (User control)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVY1

Near Sachse, TX 75048

Lane

Job Details: 01/04/2024

Customer stated dishwasher leaks water when filling. Performed diagnostics found faulty fill hose. All other functions checked good at time of service. ; ordrng 1 WPW10195536 (Inlet water) and 1 W10878507 (Hose fill)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC360AW0

Near Garland, TX 75044

Lane

Job Details: 01/04/2024

Customer stated washer isn't filling with enough water. Performed diagnostics found no stored fault codes. Performed recalibration and instructed ustomer on load size and cycle selection.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Puyallup, WA 98372

Cameron M.

Job Details: 01/04/2024

"Customer concern is that washer does not drain and spin clothes out fully. Checked errors via service mode,none. Cycle tested unit 3x with customer provided load. Found slider scraping on clutch, causing excessive resistance to motor. Also found main control failing causing unit to halt mid cycle. Needs new main cotrol and slider REQUIRES auth ; ordrng 1 W10734521 (slider) and 1 W11400681 (CONTROL)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF8A

Near McKinney, TX 75071

Chad A.

Job Details: 01/04/2024

Customer stated dishwasher leaking water under sink. Cycled dishwasher and checked drain hose. All connections secure and tight. Unable to duplicate any failures or leaks. Plumber had come to check before I arrived. Possibly corrected issue.

We serviced a

LG WASHER-FRONTLOAD

Model WM3885HCCA

Near Plano, TX 75074

Chad A.

Job Details: 01/04/2024

Customer stated washer leaking water. During testing found water dripping from tub heater and door boot. Need heater and gasket for repair. ; ordrng 1 AEG73309907 (Heater Assembly) and 1 MDS47123603 (Gasket)

We serviced a

LG RANGE

Model LRE3061ST/00

Near Dallas, TX 75243

John

Job Details: 01/04/2024

Customer concern is oven giving burning smell when broil element is on. Found burnt broil element relay and multiple burnt connectors to broil element. Must replace relay board and connectors.; ordrng 1 EBR74164810 (Relay board)

We serviced a

FRIGIDAIRE RANGE

Model LGGF3043KFP

Near Garland, TX 75040

Lane

Job Details: 01/04/2024

Customer stated multiple top burners don't work. Performed diagnostics found faulty ignition system. Hardwear has degraded and will need to be replaced with lower orifice holders. Spark module with switches and electrodes will need to be replaced. All other functions checked good at time of service.; ordrng 1 5304508269 (Module kit) and 8 316540900 (Screw)s and 1 316536622 (Ignitor orifice) and 1 316536610 (Ignitor orifice) and 1 316536616 (Ignitor orifice) and 1 316536602 (Ignitor orifice) and 1 316580615 (Harness ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Garland, TX 75043

Patrick

Job Details: 01/04/2024

Replaced ice maker. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC465HW0

Near Plano, TX 75023

Chad A.

Job Details: 01/04/2024

Customer stated dryer not heating. Tested and found vent in home to be restricted and cutoff off on heat can open. Replaced cutoff and cycled dryer with vent off. All working properly. Customer was told not to use dryer until vent had been cleaned professionally. Using dryer before vent is cleaned will cause more failures. Dryer vent hose left disconnected after repair. ; used 1 W10900067 (CUTOFF-TML) from stock

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5605MW0

Near Garland, TX 75040

Lane

Job Details: 01/04/2024

Customer stated washer gives fault code st beginning of cycle. Performed diagnostics found faulty cols side fill valve. All other functions checked good at time of service.; O-emld tckt

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Puyallup, WA 98372

Cameron M.

Job Details: 01/04/2024

"Customer concern is that dryer produces noise during operation. Inspected drive components. found seized idler pully, causing squealing noise during operation. Also found failed rear rollers causing grinding noise during operation. new idler pully. And rollers. ; ordrng 2 WPW10314173 (support)s and 1 279640 (pulley,idler), used 1 279640 (PULLEY,IDLER) from stock"

We serviced a

KENMORE LAUNDRY CENTER

Model ="41794802301"

Near Dallas, TX 75214

Patrick

Job Details: 01/04/2024

"Customer concern, unit leaking during use. Tested multiple times, unable to reproduce issue."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AV

Near Dallas, TX 75232

Patrick

Job Details: 01/04/2024

"Customer concern, unit goes off balance during spin. Calibrated unit. Tested under load of towels. All checks good."

We serviced a

HOTPOINT WASHER-TOPLOAD

Model HTW240ASK4WS

Near Dallas, TX 75227

Patrick

Job Details: 01/04/2024

Replaced drain hose and belt. Tested unit. All checks good.

We serviced a

WHIRLPOOL DRYER-GAS

Model WGD92HEFW0

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 01/04/2024

"Customer concern is that dryer produces noise during operation. Inspected drive components, found seized idler pully causing noise during operation. Needs new idler pully. Installed new idler pully. Cleaned and calibrated moisture sensor. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good. Preformed airflow test,failed (red). Advised customer dryer vent needs to be cleaned. Collected payment via check payment ; used 1 W10837240 (BRACKET) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AP/US 03

Near Buckley, WA 98321

Cameron M.

Job Details: 01/04/2024

"Customer concern is that washer produces noise during spin . Found failed tub bearing, causing loud spin cycle. Needs new basket, rear tub, and door boot. REQUIRES AUTH REQUIRES SECOND TECH ; ordrng 1 DC64-03788A (DOOR BOOT) and 1 DC97-21594C (ASSY S.TUB BACK) and 1 DC97-21456A (ASSY DRUM-MODULE)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Puyallup, WA 98374

Cameron M.

Job Details: 01/04/2024

"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Tested continuity of heating components. found open high limit, causing unit to not heat. Needs new high limit, thermistor and thermal cutoff. Installed new thermostats. Cycle tested unit. All checks good. Advised customer dryer vent needs to be cleaned asap before use resumes. Advised customer dryer vent hose needs to be shortened to allow sufficient air flow. ; used 1 W10900067 (CUTOFF-TML), and 1 WP3387134 (THRMST-FIX) from stock"

We serviced a

GE DISHWASHER

Model GSD3600G00WW

Near Graham, WA 98338

Cameron M.

Job Details: 01/04/2024

"Customer concern is that dishwasher leaks during operation. Preformed inspection of unit. Found door makes contact with counter, causing improper closure allowing water to leak. Also found heavy oversuds conditions present, causing leak during operation. Leveled unit, flushed suds out of unit . Cycle tested unit 5x. Found no active leaks during testing. Advised customer on regular cleaning intervals. ADVISED customer on using high quality detergent to reduce oversuds conditions and leak risks."

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11063956100"

Near Carrollton, TX 75006

John

Job Details: 01/04/2024

Customer concern is dryer will not heat. Found open thermal cutoff. Replaced thermal cutoff from truck stock. Vent tests yellow. All kther checks good.; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

ROPER WASHER-TOPLOAD

Model RTW4516FW2

Near Lewisville, TX 75057

Chad A.

Job Details: 01/04/2024

"Replaced suspension and cycled to test. Water fill ,spin,and drain all working properly."

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA 01

Near Dallas, TX 75252

John

Job Details: 01/04/2024

Customer concern is DW making loud noise ans sometimes stops mid cycle. Found washmotor bearing siezed and motor not spinning as well as cycle stopping multiple times and had to be restarted. Must replace wash motor and control board.; ordrng 1 DD31-00008A (Wash motor) and 1 DD82-01247A (Control board)

We serviced a

GE WASH/DRY COMBO

Model WSM2700H0WW

Near Garland, TX 75042

Lane

Job Details: 01/04/2024

Customer stated washer leaks water when filling. Performed diagnostics found water injection system is leaking. Part hasbeen discontinued. No repair options are available.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11068722700"

Near Garland, TX 75042

Lane

Job Details: 01/04/2024

Customer stated dryer stopped running. Performed diagnostics found faulty thermal limiter. Replaced part and performed multiple function tests. Dryer cycles at 172F. All functions checked good at time of service. ; used 1 WP3392519 (FUSE-THRML) from stock

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Dallas, TX 75217

Patrick

Job Details: 01/04/2024

"Customer concern, unit made weird noise during operation. Confirmed belt squeel. Replaced from truck stock. Tested unit. All checks good. ; used 1 WPW10006384 (Drive belt) from stock"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS627UTT0

Near Dallas, TX 75243

Patrick

Job Details: 01/03/2024

"Customer concern, unit leaking from underneath. Confirmed. Found drip from rear main bearing, dropping onto motor. Customer to replace unit due to cost of rear tub, spin basket, motor, and labor."

We serviced a

GE DISHWASHER

Model GDT580SSF2SS

Near Carrollton, TX 75007

Chad A.

Job Details: 01/03/2024

Replaced main control with kit. Performed diagnostics and cycled heater to test. Element heating good and sensor registering temperature. No other failures detected.

We serviced a

LG WASHER-FRONTLOAD

Model WM2301HR

Near University Place, WA 98466

Cejay

Job Details: 01/03/2024

"Installed previously ordered noise filter, confirmed 120v out going from filter, no red diagnostic light on main pcb, no operation of display board, needs new main pcb. Advised customer no available ETA on board, will contact customer when board arrives. ; ordrng 1 EBR32268019 (Main pcb)"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AW0

Near Garland, TX 75040

Chad A.

Job Details: 01/03/2024

Customer concerned left front burner too hot. During testing found infinite switch not cycling properly causing burner to get too hot. Need infinite switch for repair. Replaced switch and cycled burner to test. Working good and heating properly. ; used 1 WP3149400 (SWITCH-INF) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Frisco, TX 75034

Chad A.

Job Details: 01/03/2024

Customer stated lid not latching properly. Performed diagnostics and found lid lock errors. Cycled lid lock multiple times with intermittent operation. Need latch assembly and control for repair. ; ordrng 1 W10861642 (Latch) and 1 W11417461 (CNTRL-ELEC)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA55A7300AE/US

Near Forney, TX 75126

Patrick

Job Details: 01/03/2024

"Customer concern, glass top shattered. Confirmed. Replaced from preorder."

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN1W

Near Enumclaw, WA 98022

Cameron M.

Job Details: 01/03/2024

"Customer concern is that washer failed to complete cycle trapping clothes and not draining. Cleared water from unit. Allowing customer to retrieve clothes. Vie newfi device, found firmware update needed. Attempted to activate drain pump, failed. Preformed firmware update, Attempted to cycle test drain pump once more, failed. Cycle tested unit verified proper spin speed and operation. Verified proper agitation of basket. Found main control failing to send or receive signal voltage to drain pump, causing unit to not drain. Also found drain pump ohms out of range, causing no drain condition. Needs new main control and drain pump. Follow up visit scheduled for 1/16 8-12; ordrng 1 WH22X36638 (MAIN CONTROL BOARD FLW LE W/INSTRUCTIONS) and 1 WH11X29539 (DRAIN PUMPS & FILTER)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400V/A3

Near Buckley, WA 98321

Cameron M.

Job Details: 01/03/2024

"Customer concern is that dryer does not heat.preformed airflow test, pass (green). Tested continuity of heating element ,fail. Found open element causing unit to not heat. Needs new element. Installed new element. Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good ; used 1 DC47-00019A (HEATER-DRYER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Tacoma, WA 98445

Cejay

Job Details: 01/03/2024

"Customer concern is that dishwasher will start cycl3 but does not wash. Pulled error codes, 4-3,7-1, 1motor not running, no heat errors. Confirmed operation of drain motor and heater. 0v at wash motor. Needs new sump and motor assembly and control board. Advised requires Auth.; ordrng 1 W11025157 (PUMP&MOTOR) and 1 W10906426 (CNTRL-ELEC)"

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FTF2140ES3

Near DuPont, WA 98327

Cejay

Job Details: 01/03/2024

"Customer concern is that washer is not spinning clothes out properly. Confirmed operation of agitation and drain, unit dose not spin.Door lock ohms 1.264k Found failed door lock causing washer not to spin, needs new door lock. Follow up scheduled for 01/10 10-2pm; ordrng 1 131763256 (DOOR LOCK/SWITCH AS)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9400SW02

Near Plano, TX 75025

Chad A.

Job Details: 01/03/2024

Customer stated washer will not start. During testing no faults or failures were found. All working good.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11066962500"

Near Plano, TX 75023

Chad A.

Job Details: 01/03/2024

"Customer stated dryer will not start. During testing found thermal fuse open due to faulty cycle tstat. Replace thermal fuse and cycle tstat. Performed heat and vent test. All working properly. ; used 1 WP3392519 (FUSE-THRML), and 1 WP3387134 (THRMST-FIX) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LER4634PQ1

Near Garland, TX 75040

Patrick

Job Details: 01/03/2024

"Customer concern, unit will not turn off when door is opened. Confirmed. Found broken door sw. Replaced from truck stock. Tested unit. All checks good; used 1 WP3406107 (Door sw) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXWH8

Near Dallas, TX 75225

Patrick

Job Details: 01/03/2024

"F10e1 f6e6 f3e3 customer concern, unit intermittently makes loud screeching noise during use. Confirmed. Must replace sump assy.; saved tckt"

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ1WW

Near Dallas, TX 75228

Patrick

Job Details: 01/03/2024

"Customer concern, unit takes several cycles to dry clothes. Found clogged vent in wall. Unit heating normally. Customer must have vent professionally cleaned to prevent future issues."

We serviced a

GE DRYER-ELECTRIC

Model GTD42EASJ2WW

Near Carrollton, TX 75007

John

Job Details: 01/03/2024

Customer concern is dryer making squeeking noise. Found front bearing worn and drum rubbing against plastic causing noise. Needs new front bearing.; ordrng 1 WE03X25576 (Front bearing)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED6600VU0

Near Carrollton, TX 75007

John

Job Details: 01/03/2024

"Customer concern dryer will, not start. Found open thermal fuse. Replaced fuse from truck stock. All checks good.; used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

KITCHENAID COOKTOP

Model KGCC766RSS01

Near Carrollton, TX 75007

John

Job Details: 01/03/2024

"Customer concern is RR burner not igniting. Found burner cap sitting crooked on burner causing issue. Fixed burner cap, all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T3400V/A3

Near Graham, WA 98338

Cameron M.

Job Details: 01/03/2024

"Customer concern is that dryer does not heat. Preformed airflow test, failed (red).found open element, causing unit to not heat. Needs new element. Installed new element. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good. Advised customer cannot use unit until venting is cleaned. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS1A

Near DuPont, WA 98327

Cejay

Job Details: 01/03/2024

"Customer concern is that dishwasher is making a noise durring operation and has poor wash performance. Found both spray arms clogged, found wash motor seized causing unit not to operate properly. Needs new upper and lower spray arms and wash motor. Follow up scheduled for 01/10 10-2pm; ordrng 1 154844301 (MOTOR & PUMP ASSY) and 1 5304506740 (SPRAY ARM upper) and 1 5304506660 (SPRAY ARM lower)"

We serviced a

LG WASHER-FRONTLOAD

Model WM3600HVA/01

Near DuPont, WA 98327

Cejay

Job Details: 01/03/2024

"Customer concern is that washer is not draining. Found clog in drain pump causing unit not tot drain. Removed debris from drain, preformed diagnostics cycle to confirm machine operations, cycle tested washer to verify repair, all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GFD85GSPN1RS

Near Plano, TX 75093

Chad A.

Job Details: 01/03/2024

Customer stated dryer not heating properly. During testing found dryer to be noisy and over heating. Removed blower housing and cleared debris from blower wheel. Cycled to test and all working properly.

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRSS1

Near Carrollton, TX 75007

John

Job Details: 01/03/2024

"Customer concern is DW door is heavy and difficult to close, middle rack doesn't wash well and not heating. Customer advised that door worked prior to different company servicing unit. Heater passes ohms check. Found middle spray arm prob is broken and blocking water flow as well as check valve is damaged so that it will not close. Right side door link is broken. Console was not Re-installed properly and is broken as well as door latch not mounted correctly, both pieces causing door to have to be forced closed. Lower spray arm threads are damaged and lower spray arm cannot be screwed on. Needs new control board, console, feed tube, manifold probe, door links, door latch, and lower spray arm.; ordrng 1 WP8574145 (Console stainless) and 1 WPW10084141 (Control board) and 1 WPW10077859 (Feed tube) and 1 WPW10082831 (Manifold probe) and 1 8194001 (Door link kit) and 1 8193830 (Door latch) and 1 WPW10320510 (Lower spray arm)"

We serviced a

FRIGIDAIRE DRYER-ELECTRIC

Model FERB6600FS0

Near Plano, TX 75075

John

Job Details: 01/03/2024

Installed new belt and terminal block. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC1

Near Lakewood, WA 98498

Cejay

Job Details: 01/03/2024

"Installed previously ordered washplate and agitator, preformed DLMS calibration cycle, all checks good."

We serviced a

MAYTAG DISHWASHER

Model MDB3700AWX

Near Tacoma, WA 98446

Cameron M.

Job Details: 01/03/2024

"Customer concern is that dishwasher does not open and close properly . Inspected unit to verify door is not making contact with surrounding cabinets, clear. Checked level of unit to verify door is not twisted or hinges bent, clear Found broken door latch, causing customer difficulty closing/ opening door. Needs new switch, handle, and bracket follow up visit scheduled for 1/12 1-5; ordrng 1 W10834433 (HANDLE) and 1 WP99002240 (BRACKET) and 1 WP99002207 (SWTCH-DOOR)"