Customer Reviews
Local Reviews
for Tacoma, WA
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Judy
Judi - Roy, WA
Great job and very fast and friendly
Fast, professional service
Shanna - Gig Harbor, WA
Washer Vibration
Rick - Puyallup, WA
Highly Recommend. One thing that I really appreciate in a service company is one that will back up their service. RPS does just that. The first time they came out the problem with the washer didn't present itself. When we called back a few days later and told them the same problem was still present they were prompt in responding back to our home. This time they were able to find the problem and correct it. Jacob and other staff that I've met are very professional and really know what they're doing. At this point, RPS will definitely be my GO TO company for all of our appliance repair work. I highly recommend this company for your repair work as well.
Courteous, professional service
Johanna - Tacoma, WA
service
Patricia - Olympia, WA
parts availability requiring two visits was the only problem, service was great.
Dryer Repair
Dean - Tacoma, WA
Our Service Tech showed up, assessed the issue. He had to order the part. He was back within a week to install the part. Excellent communication. Excellent Follow up. Repair Fixed, problem Solved!
Great job!
Jonathan - Olympia, WA
Great service. Very happy with our repair person.
Service was great!
Vicki - Tumwater, WA
This was a covered service repair so I cannot speak to cost. Jacob was very pleasant, knowledgeable and easy to work with. Great service, pleasant experience!
Fast Efficient Service
Jessica - Orting, WA
Process was easy to schedule online & fast service. Tech was great. Thanks
Great repair service, but poor appointment scheduling
Amparo - Tacoma, WA
The automated appointment email doesn't work. It is sent between 6p - 7p, how many people check their emails after 5pm? The night prior email doesn't give the client ample time to notify his/her employer. If a customer missed the email to confirm the appointment, RPS doesn't call that morning to confirm the appointment as a backup. So, confirming the email does nothing, the technician will be sent out whether the client knows that there is an appointment or not. I do want to mention that the technicians are very professional and courteous. The work that Brandon did made my washer better than new.
dishwasher
Curt - Sumner, WA
my appliance never got fixed. very disappointed
Response from RPS Appliance Repair:
Sorry to hear you are not happy with us, I wish you would have called us prior to leaving a bad review. Your dishwasher did not get fixed because we are waiting on your home warranty provider to locate the needed parts or decide about replacement options. All of that is out of our hands. You should contact them about the status.
Washer Vibration
Rick - Puyallup, WA
Our front load washing machine vibrates very badly. The technicians ran the machine through a couple of tests and found nothing wrong. Said that it is the way that we load the washer. We told them that we've been using this washer for the last 3 years and haven't changed anything and it never shook like this before. The next day after the visit the washer shook so back that it walked about 1 foot. I'm not sure what to do about the washer now and will probably sell it for cheap. I was hoping that a problem could have been identified and the home warranty would cover cost. Now i'd be hard pressed to have them come out again on the warranty since it was stated that there was no problem and they instructed the homeowner on how to properly load the machine. The technicians were very nice and seemed very knowledgeable, but i'm not sure they really believed that we had a problem. Frustrating
Awesome Service!
Mohammad - Olympia, WA
Easy to work with the team. Especially knowledgeable technicians knows the craft.
Dryer repair
Kent - Olympia, WA
Problem diagnosed quickly and resolved just as fast when parts arrived.
Fast and Reliable Service
Donna - Auburn, WA
Great Service!
Ana - Tacoma, WA
Very friendly and knowledgeable technicians
Drew - Bonney Lake, WA
The technicians were on time. They worked fast. They respected our home by wearing masks and gloves during the coronavirus outbreak as well. The work was quick and thorough and the technician, Brandon, even took time to explain to me exactly what went wrong as he fixed it. Absolutely would use them again.
Quick Service
Leslie - Buckley, WA
They arrived on time and were courteous. Identified the problem quickly.
They were very fast and efficient. Great job!
James - Bonney Lake, WA
Great service
Terra - Olympia, WA
Prompt, professional, kind. Thank you!!
Great service
John - Tacoma, WA
Great expertise
Excellent service
Mark - Olympia, WA
I called RPS to check on our oven which had been repaired two months before. The service was timely and Jacob didn’t find any problem. I am very pleased with RPS as a service provider.
Job well done!
Royce - Olympia, WA
Jacob at RPS has helped us a couple of different times. He's the best-- very professional and knowledgeable.
My renter called. The dishwasher does not work. It gives the same message as before.
Rhea - Tacoma, WA
I am trying to call but am on hold and have been for more than 25 minutes.
Quick and Kind
Angela - Bonney Lake, WA
Repair men showed up exactly when they said they would, worked efficiently and were kind to my special needs child.
very competent and helpful service
Paul - Olympia, WA
he quickly diagnosed the problem and returned a week later with the proper part, quickly fixed our dishwasher, and gave us useful advice about future maintenance
Excellent
Rebecca - Olympia, WA
quick, professional and flexible. Was able to stop by 2 hours ahead of the scheduled time, and was out within about 30 minutes.
Quick review and Fix !!
Jean-Paul - Federal Way, WA
This guys knew exactly what they were doing and fixed things simply and quickly
Excellent Service
Roger - Olympia, WA
Jacob is very knowledgeable in troubleshooting and repairing washing machines!
great service
Brent - Puyallup, WA
Very Friendly
fantastic service
Nichoals - Olympia, WA
great service during the COVID-19 outbreak, technician was adhering to health recommendations, and still provided quick and cleanly service to repair my appliance.
Great, Courteous Service
James - Lacey, WA
The technicians are knowledgeable in appliance repairs and I would recommend this Company's service to anyone I know that needs any appliance repaired.
Great service
Chad - Buckley, WA
Very happy with all of my interactions with RPS. From Joni over the phone to the techs that diagnosed and fixed my dishwasher. Very professional and would recommend!
Efficient, professional service
Momswan - Olympia, WA
Jacob is a top-notch service technician. I have had to see him for two separate washing machine issues, and he was able to assess problems quickly. Each time, there was a part needed, and he was able to reschedule immediately to coincide with the expected date he would receive the part. The second time, he had to wait for the insurance company, but RPS went out of their way to get the situation handled as soon as possible. This time, Jacob had a trainee with him, but the work was still done quickly and professionally. I can't think of a better technician for RPS to employ in training new technicians. Great, fast service. Thanks, RPS!
Washer repair
June - Tacoma, WA
Very professional, knowledgeable, courteous, punctual and best yet..my washer is working like a champ. Ty, ty ty.
Great service
Jeff - Puyallup, WA
They worked hard to fix my dishwasher probably would have been easier to replace it but they got it done they were great
Steve
Steven - DuPont, WA
Overall good
Washer service- great service and professional
Michael - Lacey, WA
Awesome job! I would recommend to anyone!
Matt - Tacoma, WA
The 2 technicians that were sent, were very polite, efficient and completed the job quickly!
Nope
Michelle - Gig Harbor, WA
Excellent service repair and fast!