"Customer concern is wall oven displaying F2 E0 for stuck key and inner door glass on upper oven is broken. Cycled power to unit, no change. Ran diagnostics and found 'Bake' button causing issue. Must replace control panel and upper oven inner door glass.; ordrng 1 8300430 (Control Panel Assy. W/Membrane Switch (White Model)) and 1 WP4449257 (Inner door glass)"

"Installed previously ordered water valve, cycle tested unit multiple times for leaks and to verify repair, all checks good."

"Customer concern is that washer is making a noise durring agitation on left side of cabinet. Pulled error codes, DC,DC,LC,0C,0C,0C,0C. Lifted lid and visually inspected cabinet, underneath unit, mechanical checks on suspension rods and basket, cycle tested unit, advised customer noise is normal operation and dose not effect operation of washer. All checks good."

"Customer concern is that washer basket is loose causing leak. Found counter weight spring mounted rusted through causing spring to fall causingtub play. Mounted spring to new location eliminating tub play, all checks good. Called for Auth."

"The customer concern is that oven heating to fast. During initial cycle test, found unit set to Celsius rather than Fahrenheit . Corrected setting. Preformed temperature checks on both upper and lower ovens, failed. Found sticking relay causing unit to continuously heat higher than customer set temperature. Needs new main control and temp sensor. Advised customer parts show NLA. No repair available. Collected 129+tax via check payment ; ordrng 1 W10539963 (cntrl-elec) and 1 WP7430P044-60 (top-oven)"

Installed previously ordered control asm and control panel. Cycle tested unit. All checks good

"Installed previously ordered main and aux rpsm boards. Cycle tested unit, all checks good"

Customer concern is dryer not drying well. Found 'check filter' light illuminated upon arrival. Vent check fails red. Temp check fails high (170-245) due to clogged vent. Advised customer that vents will need to be cleaned in order to avoid further heating issues. All other checks good.

Installed new suspension rods. Leveled unit. All checks good.

Customer concern is washer getting UE core for unbalanced load and m washer filling when not in use sometimes. Found suspension rods worn and bouncy as well as hit wat er inlet valve intermittently not fully closing. Needs new inlet valve and suspension rods.; ordrng 4 DC97-16350E (Suspension rod)s and 1 DC97-15459H (Inlet valve)

"Customer concern, unit not drying clothes. Found clogged home vent. Unit operating as designed."

"Customer concern, unit doesn't always drain. Manually drained multiple times without issue. Very long drain line causing incomplete drain. Customer to adjust. Found vent fan leaking. Must replace. ; ordrng 1 DD82-01597A (Vent assy)"

"Customer concern, water dispenser makes loud clicking noise during use. Confirmed. Found valve chatter during water dispenser operation. Upon inspection found pinhole leak in water delivery tube. Must replace valve and coupler. Customer ok'd $504.60 estimate. ; ordrng 1 242253002 (Quad valve) and 1 241806601 (Coupler 5/16)"

Installed new pump assembly and performed multiple function and leak tests after repair. All functions checked good at time of service.

Installed damper assembly. Water fill valve line release broken. Fill valve needs to be ordered to install filter head. All other functions checked good at time of service. ; ordrng 1 WPW10420083 (Valve)

"Installed previously ordered suspension rods, preformed calibration cycle, cycle tested washer to verify repair, all checks good."

"Customer concern is that dishwasher is leaking after repair, found insulation stuck in way or door seal causing leak, removed insulation, cycle tested dishwasher all checks good."

"Installed previously ordered control board and infinite switches. Cycle tested burners and oven to verify repair, all checks good."

"Customer concern is that washer is leaking. Found failed transmission causing leak and noise durring operation. Needs new machine shaft and tube assembly, drive pully, drive belt, nut pully, hub nut, and tub assembly. Advised requires Auth, AHS to supply. ; ordrng 1 WH38X10017 (WASHING MACHINE SHAFT AND TUBE ASSEMBLY) and 1 WH07X10019 (WASHING MACHINE DRIVE PULLEY) and 1 WH01X10302 (WASHING MACHINE DRIVE BELT - 6 RIB) and 1 WH2X1203 (NUT PULLEY) and 1 WH2X1193 (HUB NUT) and 1 WH45X20473 (WASHER TUB ASSEMBLY)"

"Customer concern, unit not producing ice. Found ice maker stuck in harvest position. Ran test cycle. Motor returned to home position but did not call for water. Must replace ice maker; ordrng 1 W11546935 (Ice maker)"

"Customer concern is that washer is not spinning clothes out all the way. Unit was unplugged upon arrival, upon plugging unit back in and powering on display drain pump turned on, failed relay on control causing drain motor to run continuously.will need new control board before continuing diagnostics. Requires Auth, AHS to supply parts. ; ordrng 1 EBR76262101 (PCB ASSEMBLY,MAIN)"

Installed new drain pump. All checks good.

Installed new control board. All checks good.

"Came to install new capacitor. Found new PN on new capacitor is correct but capacitor is not. Microfarad capacity is different, key ways for plug don't line up. Original PN on new capacitor pre-revision is not correct. Must re-order capacitor.; ordrng 1 W11395618 (Capacitor)"

Installed new timer and door seal. All checks good. Advised Customer not to use dryer for at least 8 hrs to allow adhesive to set.

Customer stated dryer takes longer than normal to dry. Performed diagnostics found eco mode turned on. Checked all functions after eco mode was turned off. All functions checked good at time of service.

"Installed previously ordered main board and latch, cycle tested unit it to verify repair, all checks good."

Customer stated refrigerator didn't leak but is nervous regarding repair. ; O-emld tckt

Customer stated ice maker stopped working. Performed diagnostics foumd all functions checked good through onboard diagnostics except ice maker thermistor. I've maker assembly needs to be replaced.; ordrng 1 W11658802 (I've maker)

Customer stated ice maker stopped producing. Performed diagnostics found ice maker non responsive and auger sensor not functioning. Ice maker and auger need replacing. All other functions checked good at time of service. ; O-emld tckt

"Customer concern is that dishwasher does not draining and leaking intermittently. Found debris in airgap, causing unit to not drain. Cleared debris. Cycle tested unit. Watched unit for any signs of leak, none .unit operating as designed. Advised customer to monitor and call if issues persist."

"Customer concern is that washer is not draining and not completing cycles and is making a loud grinding noise. Found failed bearing and broken basket arm causing noise and excessive tub play causing washer not to complete cycles. Needs new front and rear tub, basket an door seal. Advise some parts show discontinued, Requires second tech, Requires Auth, FAH to supp.y parts. ; ordrng 1 W10772618 (TUB-OUTER) and 1 W10772607 (TUB-OUTER) and 1 8182247 (Basket) and 1 WP8182119 (BELLOW)"

"Customer concern is that RF burner is not igniting and oven is not igniting found weak bake ignitor causing oven not to heat. Found failed switch causing intermitten ignition of RF burner. Found damaged RF ignitor, upon inspect found all burner hardware rusted causing them to break durring disassembly, Needs new bake ignitor, switch harness, spark module, all four orifices with ignitors and hardware.advised requires Auth, AHS to supply parts.; ordrng 1 316489400 (IGNITOR) and 1 316219004 (WIRING HARNESS) and 1 316272000 (IGNITOR/ORIFICE RF) and 1 316135702 (MODULE) and 1 316237704 (IGNITOR/ORIFICE LR) and 1 316237707 (IGNITOR/ORIFICE RR) and 1 316237805 (IGNITOR/ORIFICE LF) and 8 316240600 (SCREW)s"

Unit under factory warranty.

"Customer concern is that dishwasher intermittently does not start cycle and not draining. Cycle tested unit, unit fills and washes well. canceled cycle, found stripped drain pump impeller causing unit to not drain. Needs new drain pump installed new drain pump. Cycle tested unit. All checks good collected payment via"

"Customer concern is that dishwasher flashes wash, sanitize,and done lights. Attempted to cancel and start cycle, unit unresponsive. Verified voltage supply to unit, good 120v. Found ground wire not connected, causing unit to not respond to customers imput. Connected ground cycle tested unit. All checks good."

Customer cocnern is dryer not heating. Ran diagnostics and found open heating element causing no heat condition. Needs new heating element.; ordrng 1 WE11X21156 (Heater)

"Customer concern is washer leaking as soon as cycle is started. Entered service mode, found multiple F-codes for out of balance load. Ran rinse and spin cycle. Found suspension rods worn and bouncy causing tub to bang against inside of case. Found tub ring broken in several places causing water to leak through it when filling. Needs new suspension rods and tub ring. All other checks good at this time.; ordrng 1 WPW10362224 (Tub ring) and 1 W10440786 (Suspension rod set)"

"Customer concern is that dishwasher flashes wash, sanitize,and done lights. Attempted to cancel and start cycle, unit unresponsive. Verified voltage supply to unit, good 120v. Found ground wire not connected, causing unit to not respond to customers imput. Connected ground cycle tested unit. All checks good."

Customer concern microwave not functioning. Found evidence of infestation. Did not disassemble unit and found no internal evidence. Unable to complete repair

Customer concern is that range produces f8e0 .verified customer concern of f8e0 (cooling fan speed to low ) need new cooling fan and hall sensor. asm installed new cooling fan asm cycle tested unit. All checks good. Collected payment via card payment

"Customer concern is that washer continuously prompts customer to run clean cycle. Preformed cycle test of unit, found no mechanical defects at time of arrival. Advised customer on regular cleaning intervals. Advised customer on regular operation of unit."

Customer concern is DW buttons not responding. Found control board infested will Roaches. Advised Customer that warranty will not cover insect damage.

Installed new inverter and accelerometer. All checks good.

Replaced element. Tested unit. All checks good

"Customer concern, unit makes loud grinding noise during spin. Confirmed. Found failed bearing. Must replace inner basket, and outer tub. Deemed uneconomical to repair. Auth: 86rlwl"

Installed new dispenser and performed function test after. All functions checked good at time of service.

"Customer concern is that washer is making a rattling noise during operation. Customer notes no other concerns with washer. No stored errors Preformed visual inspection on springs, weights, and dampers good. Found bolt for drain motor bracket loose causing noise durring operation. Secured bolt, cycle tested unit to verify repair. All checks good, collected payment via card."

"Customer concern is DW sometimes doesn't start and when it does start it stops mid cycle. Performed diagnostics. Found door hinges bent and door not fully closing without being slammed closed. All three spray arms severly clogged with food and plastic debris. Wash motor bearing making loud grinding noise and getting hot. Both rails on upper rack belt and scrapping against door seal and side of tub as well as clip on water manifold broken causing it to not line up to rear water port. Door seal disintegrated at bottom on both sides. Tub is rusting in multiple places and has creases in several places. No model number available. AHS to research model and part numbers.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Midsprayarm (Mid spray arm) and 1 Lowersprayarm (Lower spray arm) and 1 Leftrail (Left rail) and 1 Rightrail (Right rail) and 2 Upperrackwheels (Upper rack wheels)s and 1 Uppersprayarm (Upper spray arm) and 1 Washmotor (Wash motor) and 1 Doorseal (Door seal) and 1 Midrackwatermanifold (Mid rack water manifold) and 1 Leftdoorhinge (Left door hinge) and 1 Rightdoorhinge (Right door hinge)"

"Customer needs to reschedule service for next week. She did not give me any details,just cannot do this week. ; O-emld tckt"

Customer stated upper oven not functioning at all. During testing found that both bake and broil not working. Oven cavity thermal good. Cycled bake and had no voltage from relay board. Need relay board for repair. ; ordrng 1 318022002 (Relay Board)

Installed new timer. All checks good.

"Customer concern, unit overfilled. Must replace case break. Door gasket falling apart. Must replace. ; ordrng 1 DD94-01006A (Flow sensor) and 1 DD94-01005A (Case break) and 1 DD62-00043A (Door gasket)"

"Customer concern, unit not moving. Found f7e1 fault code. Found capacitor improperly mounted, wires torn, unable to repair. Must replace lower harness. ; ordrng 1 W11665968 (Lower harness) and 1 W11428524 (Capacitor)"

Customer concern is dryer leaving dark spots on clothes. Found front bearing/seal and rear seal have failed and the glue is leaving dark spots. Needs new front and rear seal.; ordrng 1 W10612022 (Seal and adhesive) and 1 W11035878 (Front bearing and seal)

"Customer concern, unit does not wash clothes. Found capacitor dislodged from mount, wire torn. Repaired. Tested unit, all checks good."

"Customer concern, unit goes off balance. No stored error codes. Found dampers fail voice test, loud lock broken. Must replace both. ; ordrng 1 W11307244 (Lid lock) and 1 W10780048 (Dampers)"

"Customer concern is that washer stopped mid cycle. Standing water in tub upon arrival. Cycle tested unit, unit failed to lock, rinse and lid lock light flashing 2x, lid lock error. Found lid lock harness disconnected from lock causing lid lock error. Reconnected harness, cycle tested washer to verify repair all checks good."

"Installed previously ordered impact switch, cycle tested washer to confirm E3 error did not return and to verify repair. All checks good."

Customer concern is that oven does not heat on bake setting. Found open bake element causing oven to not heat to set temperature. Needs new bake element no repair available ; O-emld tckt

Replaced drain hose and cycled to test. No leaks detected and draining good.

"Customer concern is that DW sometimes leaks from door. Performed diagnostics. Found very slow drain and not fully draining as well as debris lodged underneath lower spray arm causing it to not spin. Found filter almost completely clogged as well as broken glass, plastic, and screws stuck in top casuing slow drain. Removed debris from spray arm and cleaned filter. Ran test cycle. All checks good."

"Re-installed boards, confirmed UI powers on."

"Customer concern, unit will not fill with cold water. Long fill error code. Confirmed cold water valve inop. Must replace. Valve in wall shows signs of leak. Plumber to address wall valve issue. ; ordrng 1 W11210459 (Inlet valve)"

"Customer concern, keypad says call service. Found silverware holding float sw down, removed. Cycled power, ran service test. All checks good."

Customer stated no water or ice being dispensed. During testing found no water flow to ice maker or water dispenser. Supply pressure good from house. Need filter head assembly and valve for repair. ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Reservoir)

Customer stated oven displays fault code and doesn't work. Performed diagnostics found f30 and f35 faults. Oven probe checks good. Electric control needs to be replaced.; ordrng 1 WB27X25552 (Control board)

"Installed new control board, console, and sump. Ran service cycle and normal cycle, no leaks found. All checks good."

"Installed previously ordered suspension rods. cycle tested unit, failed. found short in drain pump harness, causing no activation of drain pump. Also found failed main control, caused by short in harness. Needs new main pcb and harness. REQUIRES AUTH ; ordrng 1 DC92-02393M (PCB MAIN) and 1 DC93-00808B (HARNESS)"

"Customer concern is that dishwasher does not respond to customers imput unit will not power intermittently and intermittently self power. Found F2e1(stuck key) cycle tested unit via service mode, found unit wash functions operating as designed. Cycle tested unit on all wash settings. found unit responsive to technician and customer imput. found ui leds intermittently strobe, indicating rapid loss and regain of power. Needs new users interface. Collected half payment of 265.79 via card payment. Follow up visit scheduled for 11/15 1-5; ordrng 1 W11165145 (console)"

"Customer concern is that washer does not drain. Found seized drain pump motor, causing unit to not drain. Needs new drain pump. Installed new drain pump. Under warranty service. Cycle tested unit. All checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Customer concern is that dryer does not start cycle when timer is set to 90 minute cycle. Found faulty contacts in timer, causing unit to not start cycle also found failed gear internal to timer causing timer to not advance cycle. Needs new timer. Follow up scheduled 11/15 1-5; ordrng 1 WPW10185997 (timer)"

Installed new thermostat and heater wire. All checks good.

"Customer concern, im inop. Confirmed. Ice in mold. Im will not initiate test cycle. Failed temp sensor. Must replace im.; ordrng 1 W11284458 (Ice maker)"

Installed kotor parts and performed full function test. All functions checked good at time of service.

"Performed full heat cycle test. Took four temperature measurements over 40min. 365,353,364,362 mean average 361deg. Oven is holding temperature within manufacture specifications. All functions checked good at time of service."

"Customer concern is that washer is not draining fully and is showing 0E error. Found stripped drain motor causing unit not to drain, needs new drain motor. Installed new drain motor, preformed service cycle to check for leaks and to verify repair, all checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Customer concern, unit stopped cooling. Operating at normal temps on arrival. Fzim broken ball arm, torn sensor harness. Must replace im.; ordrng 1 DA97-07603B (Fzim)"

"Customer concern is that dishwasher top rack has fallen, has poor wash performance and door is difficult to close. Found damaged adjuster causing fallen rack, poor was performance and impeding door operation, left side rack stop is missing. needs new rack adjusters. Preformed service diagnostic cycle F2E1,F5E1, found dishwasher is not mounted to cabinet. Verified unit is level. Installed new rack adjusters, cycle tested unit to verify repair and verify door operation. All checks good advised customer missing parts are not covered. ; used 1 W10712395 (ADJUSTER) from stock"

"Customer concern is that dishwasher is not draining properly or completing cycles same issue as before. No stored error codes. Needs new wash motor, drain motor and control. Called AST Auth depth. Recommend unit for replacement. AST will contact customer."

Customer wants to reschedule ; O-emld tckt

Installed orderd ice maker parts. Performed function test after repair. All functions checked good at time of service.

"Customer concern is that dishwasher will immediately trip breaker durring start up. Breaker was off upon arrival. Restored power to unit and successfully started a cycle and a cancel drain. Pulled error codes. F2E1,F5E1. Preformed service cycle no issues. Visually inspected junction box, and wire harness connections, cycle tested unit multiple times, could not replicate error. No mechanical or component failures at time of service. Unit is operating as designed."

Installed previously ordered bearing and suspension rods. Cycle tested unit. All checks good.

Installed previously ordered main control probe and overlay. Cycle tested unit. All checks good

Customer stated dryer just beeped and wouldn't start. Performed diagnostics found dryer functioning correctly at time of service. Normally if dryer just beeps the door may not be fully closed. Advised customer if problem comes back to contact us.

Customer stated dishwasher doesn't fill or dry. Performed diagnostics found multiple codes for temperature sensor and diverter position lost. Sump assembly and sensor need replacing. All other functions checked good at time of service. ; ordrng 1 WPW10455260 (Pump and motor) and 1 WPW10705575 (Sensor)

"Customer concern is that dryer is making a noise during operation. Found seized idler pully causing noise. Needs new idler braket, installed new idler bracket, vacuumed inside dryer cabinet, reassembled dryer and preformed airflow test failed (yellow) advised customer dryer vents need service soon. All checks good. ; used 1 W10837240 (BRACKET) from stock"

"Customer concern is that microwave was flashing a light inside and requests PM check. Model and serial number tag is missing. Preformed water test for 1:30 seconds, temperatures are approximately 200?F, preformed microwave leak detection, pass. Confirmed all buttons are operational. Preformed visual inspection for damage to microwave compartment.Cycled microwave in attempt to replicate flashing light error, unsuccessful. Microwave is operating as designed at time of service. No charge for BOGO promotional offer."

"Customer concern is that dryer produces grinding noise during operation, customer produced video if issues on arrival. Cycle tested unit empty, unable to duplicate customer concern. Cycle tested unit with customer provided load of towels, found excess play in drum rollers,causing noise during operation. Also found warped blower wheel. causing wheel to contact housing with continuous use. Needs new new motor, wheel and roller kit. Auth required ; ordrng 4 5304523155 (ROLLER KIT)s and 1 5304513609 (BLOWER WHEEL) and 1 5304529782 (MOTOR)"

"Customer concern is that washer powers on but respods to no Customer imput. Found unit controls lock engaged, causing unit to not respond to imput. Removed controls lockout.cycle tested all checks good."

"Customer concern is that washer produces humming noise and not running cycle. Found 5c(not draining) via service mode. Verified drain pump humming when attempting to drain water. Found debris in drain pump, causing unit to not drain and run cycle. Removed debris. Cycle tested unit. All checks good"

Customer stated unit unit leaking and beeping randomly. During inspection found inlet on side of tank loose and leaking onto floor during fill cycle. Ui constantly beeping and going on and off. Need control and ui for repair. No updates on this model. ; ordrng 1 WD21X33685 (CONFIGURED MACHINE CONTROL BOARD) and 1 WD21X32921 (CONFIGURED UI CONTROL BOARD)

Customer stated maid thinks washer doesn't agitate. Performed diagnostics found cold water supply valve closed preventing water from filling into washer. Stand pipe and sink are leaking when washer drains. Custome needs plumber to clear drain. All functions checked good at time of service.

Customer stated dishwasher gives fault code for faulty wash motor. Performed diagnostics found wash motor is faulty..All other functions checked good at time of service. Customer not moving forward with repair.

Customer stated dishwasher doesn't wash. Performed diagnostics found faulty wash pump motor. Unable to fully test unit in the current state. Dishwasher may need additional service after initial repair. ; ordrng 1 5304519906 (Pump assembly)

Customer stated dryer not heating. During testing found terminal to heat element burnt off and wire harness damaged. Need heat element and harness. ; ordrng 1 WE11M10001 (Mica heater) and 1 WE15X25312 (HARNESS ASM ELEC)

"Customer concern is that washer is not starting a cycle, found lid switch plunger not engaging lid switch. Adjusted lid switch plunger, cycle tested unit, washer is now operating. All checks good."

"Customer concern is that refrigerator damper is freezing up and making a noise. Customer removed damper cover prior to service for self diagnostics. Confirmed operation of damper motor, Confirmed damper is making a noise, advised customer noise is possibly normal and freezing of damper flap may be caused by objects blocking proper airflow from damper opening. Customer declined repair at time of service. Collected payment via card."

Service appointment set for range. Customer is having trouble with washer. Instructed customer on load size and sorting.