Service History 15 - RPS Appliance Repair

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Garland, TX 75041

Lane

Job Details: 10/16/2023

Installed new controlwith water inlet valve. Performed function test foumd drive belt making abnormal noise.replaced belt and retried test. All functions checked good at time of service. ; used 1 W11239857 (Belt) from stock

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Dallas, TX 75248

Lane

Job Details: 10/16/2023

Customer stated dishwasher door will not close properly. Performed diagnostics found mounting screws for dishwasher have pulled out.. secured dishwasher and performed function test. All functions checked good at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Prosper, TX 75078

Chad A.

Job Details: 10/16/2023

Replaced motor and sump assembly. Cycled to test and no other failures detected.

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near Garland, TX 75040

Lane

Job Details: 10/16/2023

Installed new lid assembly and performed multiple function test. All functions checked good at time of service.

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFA

Near Tacoma, WA 98444

Cejay

Job Details: 10/16/2023

Customer concern is that cooktop burners and oven is not heating. Upon arrival unit was removed from wall. Found damaged terminal block causing unit not to operate. Needs new terminal block kit and power cord. Advised customer power cord is not covered by warrenty and customer will need to provide one prior to follow up repair. Removed power cord for customer reference. Follow up scheduled for 10/23 8-12pm; ordrng 1 5303935271 (TERMINAL BLOCK KIT)

We serviced a

LG DISHWASHER

Model LDTS5552S

Near Graham, WA 98338

Cameron M.

Job Details: 10/16/2023

"Customer concern is that dishwasher does not start cycle. Preformed visual inspection after customer voiced concern of rodent activity. Found rodent chewed harness to door switch ,causing unit to not recognize door position. Also found harness to turbidity sensor chewed . Found no other obvious evidence of rodent activity. Advised customer exterminator is recommended. Advised customer due to damage to unit and inability to state unit unable to cycle test unit till repair is complete. Needs new door switch and harness. Customer declined repair at this time due to the rodent activity. Collected payment via card payment"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Eatonville, WA 98328

Cameron M.

Job Details: 10/16/2023

"Installed previously ordered parts. Cycle tested unit, all checks good"

We serviced a

KENMORE WALL OVEN

Model ="79048803100"

Near Tacoma, WA 98446

Cejay

Job Details: 10/16/2023

"Customer concern is that oven will shut off durring clean cycle and when microwave is on at the same time, unit is also showing codes, F63,F14,F12. Could not replicate dual microwave and oven operation shut down, some buttons are not responsive, will need new control panel and control board for shorted keypad and communications lost errors. Advised customer parts show discontinued, AHS to supply. Requires Auth.; ordrng 1 316570400 (Oven control board) and 1 318280480 (Control panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Puyallup, WA 98375

Cejay

Job Details: 10/16/2023

"Customer xoncern is that display is responding to touch. Confirmed customer concern. Not able to enter Service mode. Diagnostic led on showing no errors. Confirmed 12vDC out going from control board, HMI harness continuity test good. Found failed HMI causing unit not to operate needs new HMI. Follow up scheduled for 10/23 8-12pm; ordrng 1 W11460962 (PANEL-UI)"

We serviced a

KENMORE DRYER-ELECTRIC

Model ="79681172210"

Near Dallas, TX 75211

Lane

Job Details: 10/16/2023

Customer stated dryer makes loud noise. Performed diagnostics found faulty roller. Replaced roller and performed full function test. All functions checked good at time of service. ; used 1 AGM75510755 (Roller) from stock

We serviced a

FRIGIDAIRE RANGE

Model FEF450BWA

Near Eatonville, WA 98328

Cameron M.

Job Details: 10/16/2023

"Installed previously ordered parts, cycle tested unit. All checks good"

We serviced a

GE WASHER-FRONTLOAD

Model GFW650SPN0SN

Near Lewisville, TX 75056

Lane

Job Details: 10/16/2023

Assigned model and serial to installed main control. Washer personality is programed through washer control panel after installation. Personality set to #3 per manufacturers instructions. Ran washer trough quick wash cycle after setting personality to confirm function. Washer still doesn't operate correctly. Washer gave three more codes after test cycle for inverter fault and door lock failure with vent damper code.; ordrng 1 WH01X29528 (Doorlock) and 1 WH16X29509 (Damper vent) and 1 WH22X35837 (Inverter)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/14/2023

"Installed new heater, unit no longer leaking. While testing, found wash motor not engaging when called for. Ran diagnostics and found proper voltage supplied to wash motor but no water movement. Unable to fully test unit on initial appointment due to severity of leak from heater. Needs new sump assy.; ordrng 1 W11416363 (Pump and motor), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/13/2023

Came to install new heater. Found right leveling foot wedged in place so that it will not come over the 1/2 flooring and cannot be spin as it is resting against flooring and unable to be pushed back further. Customer stated he will work in getting it out and call the office.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Dallas, TX 75208

Patrick

Job Details: 10/13/2023

"Customer concern, water dispenser slowly ice cubes are small. Found failed filter head assy, must replace. ; ordrng 1 W11346623 (Filter head assy)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ1

Near Dallas, TX 75219

Patrick

Job Details: 10/13/2023

"Customer concern, unit not spinning properly. F0e5 off balance detected. Cleared codes. Tested on rinse and spin with several towels and 1 bed sheet. Good spin to complete. Likely cause of issue is simple loading."

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HBA

Near Dallas, TX 75205

Patrick

Job Details: 10/13/2023

"Customer concern, water too hot. Found h/c reversed. Corrected. Tested unit all checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN0WW

Near Carrollton, TX 75006

John

Job Details: 10/13/2023

"Customer concern is washer leaving clothes wet. Ran drain and spin cycle empty, unit reaches full speed spin but vibrates violently. Ran load of 5 towels and found unit unable to sense without banging around inside of case and then errors out. Found right side suspension rods worn and bouncy as well as tub ring broken. Also found drive belt worn and slipping during agitate cycle. Must replace suspension rods, tub ring, and belt.; ordrng 2 WH16X26911 (Suspension rod left)s and 2 WH16X26910 (Suspension rod right)s and 1 WH01X27538 (Belt) and 1 WH44X24150 (Tub ring)"

We serviced a

GE DISHWASHER

Model GDF620HMJ0ES

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/13/2023

Installed previously ordered parts. Cycle tested unit. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE710H0AH1

Near Tacoma, WA 98406

Cameron M.

Job Details: 10/13/2023

Installed previously ordered element.cycle tested unit all checks good. Collected remainder balance via card payment. Customer declined to retain old part

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Puyallup, WA 98374

Cejay

Job Details: 10/13/2023

"Installed previously ordered gearcase and slider disk, cycle tested washer all checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTWN2800D2WW

Near South Hill, WA 98374

Cejay

Job Details: 10/13/2023

"Installed previously ordered drive belt, cycle tested washer, no smell. Advised customer on proper loading practices and running regular cleaning cycles. All checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11021302013"

Near Tacoma, WA 98444

Cameron M.

Job Details: 10/13/2023

"Customer concern is that washer does not complete cycle and flashes lock light. Cycle tested unit found unit Loud in the spin cycle. Found failed gearcase, causing loud spin. Found worn belt and pully, causing squealing noise during operation. Also found actuator intermittently not shifting from agitate to spin. Found excess play in basket due to stripped hub Needs new gearcase, washplate ,belt, pully,hub and actuator REQUIRES AUTH ; ordrng 1 W10721967 (drive pulley) and 1 W11454372 (GEARCASE) and 1 WPW10006384 (drive belt) and 1 WPW10006355 (actuator) and 1 W10843780 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/13/2023

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9200SQ

Near Tacoma, WA 98445

Cameron M.

Job Details: 10/13/2023

"Customer concern is that dryer produces squealing noise during operation and unit will intermittently stop and start. Cycle tested unit found motor reaching thermal limit and stopping Cycle till motor is within operating temperature then resumes Cycle. Also found failed rear right and front right rollers, causing noise during operation. Needs new motor, wheel and rollers. Follow up visit scheduled for ; ordrng 1 279787 (MOTOR-DRVE) and 1 WP697772 (WHEEL) and 2 WPW10314173 (support)s"

We serviced a

SAMSUNG REFRIGERATOR

Model RF22N9781SR/ AA04

Near Wylie, TX 75098

Patrick

Job Details: 10/13/2023

"Customer concern, im inop. Confirmed. Must install im repair kit, damaged ice bin, and rtv sealant. ; ordrng 1 DA82-02655A (Im repair kit) and 1 DA81-05595A (Rtv) and 1 DA97-14504C (Ice tray)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75227

Patrick

Job Details: 10/13/2023

"Customer concern, unit goes off balance. F7e7 stored. Motor unable to reach target rpm. Found significant play in hub assy, dampers failed bounce test, belt slipping, unable to remove impeller. Soaked in penetrating oil. Must replace hub, dampers, belt, and, possibly, impeller. ; ordrng 1 W11130362 (Damper set) and 1 W10528947 (Hub) and 1 W10752283 (Impellar) and 1 W11239857 (Belt)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Tacoma, WA 98446

Cameron M.

Job Details: 10/13/2023

Customer concern is that dishwasher does not latch closed and not starting cycle. Found unit unmounted causing mounting tabs to drop and block door preventing door from latching. Found un I t not receiving power due to tripped gfci outlet and tripped afci breaker. Restored power to unit cycle tested unit 10x. Found no mechanical defects at time of arrival. Advised customer electrician needed to inspect electrical. Collected 129+tax via

We serviced a

GE DISHWASHER

Model GDT550PYR3F3

Near Edgewood, WA 98372

Cejay

Job Details: 10/13/2023

"Upon arrival, discovered updated part is not applicable to unit, called AHS as unit is non repairable.Auth #229MSSA"

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN2WW

Near Buckley, WA 98321

Cejay

Job Details: 10/13/2023

"Installed previously ordered drive belt, cycle tested washer, OOB error did not return, all checks good."

We serviced a

LG WASHER-TOPLOAD

Model WT7305CV

Near Dallas, TX 75211

John

Job Details: 10/13/2023

"Customer concern is washer will not power on. Customer advised that over time the area that had to be touched to power on machine moved around randomly. Confirmed voltage to control board and to UI. Per service bulletin, must replace UI board and console.; ordrng 1 AGL76194027 (PANEL ASSEMBLY,FRONT) and 1 EBR86498808 (UI board)"

We serviced a

SAMSUNG RANGE

Model NX58M6850SS/AA 01

Near Orting, WA 98360

Cejay

Job Details: 10/13/2023

"Customer concern is that oven door is not operating properly causing difficulty starting cycles. Found main door hinges bent causing improper door opinion and operation, needs new hinges. Customer declined repair at time of service. Collected payment via card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHEXNS03

Near The Colony, TX 75056

John

Job Details: 10/12/2023

Installed new ice mold and harness. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5JHEXTS00

Near Dallas, TX 75214

Lane

Job Details: 10/12/2023

Customer stated refrigerator leaks water. Performed diagnostics found defrost drain clogged. Removed drain tube and cleared drain system. Customer is having wood floors refinished. Plastic water line runs under house and was damaged by workers when floor was being refinished. Advised customer plumber needs to redo line to prevent possible leaks. Warranty only cover defrost drain system. No liability will be given for any other aspect of water supply lines or connections.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2 11

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/12/2023

Customer concern is that washer door boot developed mold and requests replacement. Installed customer requested door boot. Cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Collected payment via

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11027072602"

Near Spanaway, WA 98387

Cejay

Job Details: 10/12/2023

"Installed previously ordered AHS supplied rebuilt board, cycle tested washer, all checks good."

We serviced a

KENMORE WALL OVEN

Model ="79049523314"

Near Carrollton, TX 75007

Patrick

Job Details: 10/12/2023

"Customer concern, upper oven not heating properly. Confirmed. Found failed bake element. Must replace. ; ordrng 1 318902502 (Bake element)"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS527UIW0

Near Puyallup, WA 98374

Cameron M.

Job Details: 10/12/2023

"Customer concern is that washer produces clunking noise during operation Cycle tested unit. Found small leak from dispenser, caused by debris buildup in dispenser and tray. Also Found failed basket support causing excess basket playand causing unit to produce clunking noise during operation. Needs new basket asm, tub seal,belt and pully requires second tech customer declined repair at this time collected 129+tax via check payment."

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Puyallup, WA 98374

Cejay

Job Details: 10/12/2023

"Installed previously ordered LED display, set clock, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Puyallup, WA 98373

Cameron M.

Job Details: 10/12/2023

"Customer concern is that dishwasher does not dry.Checked stored errors via service mode found F7e1(no heat).advanced unit to self diagnostic via service mode, found sticking element relay on main control, causing unit to produce error and not heat. Needs new main control REQUIRES AUTH.; ordrng 1 W11306302 (CNTRL-ELEC)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Richardson, TX 75082

Patrick

Job Details: 10/12/2023

"Customer concern, unit will not complete cycle. F7e4 error code. Basket failed to engage/ disengage. Found failed slider. Replaced from truck stock. Tested unit, all checks good. ; used 1 W10734521 (Slider) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24R7201SR/AA

Near Dallas, TX 75238

Patrick

Job Details: 10/12/2023

"Replaced im and auger, sealed container. Tested unit. All checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM21081HW

Near Tacoma, WA 98407

Cameron M.

Job Details: 10/12/2023

"Customer concern is that washer produces te error and leaks large volumes of water. Checked pressure hose for proper location and connection, good. Inspected inlet valves, intact. Found evidence of dispenser overflow. Also found evidence of oversuds leak from rear vent. Ohmed out thermistor, 4.83m ohms (fail). Needs new dispenser, boot,and thermistor advised customer to to heavy leak volume, unable to test unit fully. Customer declined repair at this time collected 129+tax via card"

We serviced a

GE WALL OVEN

Model PT916SR1SS

Near Tacoma, WA 98499

Cejay

Job Details: 10/12/2023

"Installed previously ordered oven sensor and main control board, cycle tested oven, all checks good."

We serviced a

GE DISHWASHER

Model GDP665SYN8FS

Near Plano, TX 75025

Lane

Job Details: 10/12/2023

Customer ststated dishwasher is unresponsive. Performed diagnostics found no supply voltage present. Breaker is not tripped. Instructed customer installation is not coverd under manufacture warranty.

We serviced a

KITCHENAID OTHER

Model KUIC18PNZS0

Near Dallas, TX 75240

Lane

Job Details: 10/12/2023

Customer stated she wanted filter changed in the ice machine. Changed filter and charged service fee only. All functions checked good at time of service. Evaporater and recirculating system has vary little deposits built up.

We serviced a

LG WASHER-FRONTLOAD

Model WM3270CW

Near Dallas, TX 75248

John

Job Details: 10/12/2023

Customer concern is washer will not spin. Ran diagnostic cycle and found slow drain and unit shaking during spin. No debris found in drain catch. Found shocks worn and leaking oil causing them to stick and making unit shake. Needs new shocks and drain pump.; ordrng 3 ACV72909503 (Shock)s and 1 4681EA2001T (Drain pump motor)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8540FW0

Near Dallas, TX 75231

John

Job Details: 10/12/2023

Customer concern is dryer not heating and giving burning smell. Found heater relay on control board damaged and causing smell. Needs new control board.; ordrng 1 W11537215 (Control board) and 1 Core (Core)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Garland, TX 75040

John

Job Details: 10/12/2023

"Customer concern is washer banging around in spin. Found as soon as unit is plugged in and lid closed, machine starts filling and sensing without start button pushed, unit unable to enter service mode. Found hub worn and loose as wellmas washplate siezed in place. Must replace control board, hub, and washplate.; ordrng 1 W11116592 (Control board) and 1 Shipping (Shipping) and 1 W10528947 (Hub) and 1 W10902814 (Washplate)"

We serviced a

GE DISHWASHER

Model CDT805P2N8S1

Near Heath, TX 75032

Patrick

Job Details: 10/12/2023

"Customer concern, upper tray difficult to pull in and out, middle rack adjuster broken. Confirmed. Must replace rh adjuster and upper rack. ; ordrng 1 WD27X22350 (Rh rail) and 1 WD30X24457 (Wire frame) and 4 WD30X22347 (Roller assy)s and 1 WD27X22351 (Lh rail) and 2 WD02X22342 (End cap rail)s and 1 WD12X20108 (Bracket assy upper rack)"

We serviced a

MAYTAG RANGE

Model MER5555QAB

Near DuPont, WA 98327

Cejay

Job Details: 10/12/2023

"Customer concern is that oven is not heating. Confirmed 240v at outlet, both bake and broil elements test good for continuity. Audible clicks from relays. Found control board not sending voltage to elements causing oven not to heat. Needs new control board. Called for authorization, NXT will contact property owner for Auth. ; ordrng 1 WP5701M719-60 (CNTRL-ELEC)"

We serviced a

GE RANGE

Model PB965BP1TS

Near Spanaway, WA 98387

Cejay

Job Details: 10/12/2023

"Customer concern is that FR burner center of element is not operating. Found center of FR element open causing element not to operate. Installed SQT provided Element, cycle tested center and out burners, all checks good."

We serviced a

GE DISHWASHER

Model GDT695SSJ5SS

Near Graham, WA 98338

Cejay

Job Details: 10/12/2023

"Customer concern is that dishwasher is not draining, had pump replaced, water drains but very slowly, upon arrival UI was unresponsive and unit had water in the tub. Checked drain lines for clog, unit will drain fine only after not having been in operation, after several mintues of run time drain is under powered. Control reset alerts, unit will intermittently power down and reset, checked tco, unable to reset, element test good for continuity, u it will need new top logic and main control with harness for control reset issue, will also needs new TCO and harness for absent heat source issue. AHS to supply, Requires Auth. ; ordrng 1 WD21X25082 (HARNESS ASM AC) and 1 WD19X24829 (DRAIN PUMP KIT) and 1 WD21X32163 (CONFIGURED SERVICE MACHINE CONTROL BOARD) and 1 WD21X31902 (CONFIGURED UI BOARD) and 1 WD21X21664 (DOOR HARNESS)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB855DC4

Near Buckley, WA 98321

Cameron M.

Job Details: 10/12/2023

"Customer concern is that dryer produces squealing noise during operation. Verified customer concern of noise during operation. Found seized idler pully, causing squealing noise during operation. Also found failed rear right roller, causing squealing noise during operation. Needs new idler pully and roller. Installed new idler pully and roller. Cleaned and lubed remaining rollers Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. cycle tested unit. All checks good. Collected payment via ; used 1 W10837240 (BRACKET), and 1 WPW10314173 (DRUM ROLLER) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW1

Near Buckley, WA 98321

Cameron M.

Job Details: 10/12/2023

"Customer concern is that washer does not spin. Cycle tested unit. found stripped hub, causing excessive tub play and causing unit to not spin. Needs new hub. Customer approved initial repair of hub. During repair attempt, found seized washplate preventing hub repair. requires washplate to be cut from unit to preform hub replacement and install of new washplate. Customer approved additional labor and part cost. Collected partial payment of. 219.27 Via card payment Follow up visit scheduled for 10/17 1-5; ordrng 1 W10752283 (washplate), used 1 W10528947 (HUB) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near McKinney, TX 75072

Chad A.

Job Details: 10/12/2023

"Customer stated freezer ice maker leaking water. Tested and found cubes not releasing from tray causing overfill condition. Need ice maker for repair. ; ordrng 1 AEQ72909603 (ICE MAKER ASSEMBLY,KIT)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K7500EW/A3

Near Frisco, TX 75033

Chad A.

Job Details: 10/12/2023

Replaced drive motor and cycled to test. Heating good and no abnormal noises detected.

We serviced a

JENN-AIR RANGE

Model JGD8430ADS

Near Lewisville, TX 75056

Lane

Job Details: 10/11/2023

Installed fan speed switch with knob. Performed multiple function and ignition tests. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA40J3000AW/A2 01

Near Garland, TX 75040

John

Job Details: 10/11/2023

Installed new clutch and belt. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Garland, TX 75044

Patrick

Job Details: 10/11/2023

"Customer concern, unit not working. Found motor buzzes but will not spray. Must replace motor. ; ordrng 1 W11414076 (Pump assy)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2 11

Near Wylie, TX 75098

Patrick

Job Details: 10/11/2023

"Replaced pressure switch and main control, tested unit. After 10 minutes of running unit paused itself. Manually unpaired and cycle resumed. Must replace ui; ordrng 1 DC92-01624B (Ui)"

We serviced a

SAMSUNG RANGE

Model NE59J7850WS/AA 03

Near Sachse, TX 75048

John

Job Details: 10/11/2023

Performed PM check. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="79681382410"

Near Dallas, TX 75287

Lane

Job Details: 10/11/2023

Customer stated dryer turns off early and displays clogged vent code. Performed diagnostics found vent not flowing properly. Apartment complex said vent was cleaned. Vent is not flowing properly..

We serviced a

LG WASHER-TOPLOAD

Model WT5101HW

Near Puyallup, WA 98371

Cejay

Job Details: 10/11/2023

"Customer concern is that washer is making a metal scratching noise. Found failed gearcase causing noise and damage to stator, needs new gearcase and rotor. Customer declined repair at time of service."

We serviced a

GE DISHWASHER

Model GSD3360K65SS

Near Tacoma, WA 98443

Cejay

Job Details: 10/11/2023

"Customer concern is that dishwasher is not dispensing Dedergent. Found damaged spray arm base causing spray arm to fall off durring operation, confirmed proper operation of dedergent dispenser, unit will need new motor assembly,clamp, pump connector, screw, coupler, spray arm bearing, fine filter assembly, spray arm base and spray arm, AHS to supply, Requires Auth.; ordrng 1 WD12X10244 (BASE SPRAY ARM) and 1 WD22X10055 (SPRAY ARM WELD) and 1 WD12X10357 (FILTER FINE ASM) and 1 WD01X10340 (BEARING SPRAY ARM) and 1 WD01X10342 (DISHWASHER COUPLER) and 1 WD02X10067 (SCREW 8-16 HXW 1/2 SS) and 1 WD18X214 (CONNECT PUMP) and 1 WD1X1376 (CLAMP) and 1 WD26X10051 (DISHWASHER MOTOR & PUMP ASSEMBLY)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW5000DW2

Near Puyallup, WA 98373

Cameron M.

Job Details: 10/11/2023

"Customer concern is that washer produces out of balance conditions , not spinning out clothes fully, and produces noise. Found stretched belt, causing unit to produce noise during operation. Found stripped hub ,causing excessive tub play and produces out of balance condition and failure to spin out clothes. Also found worn suspension rods, causing out of balance condition. Needs new belt, pully, suspension rods, hub and washplate REQUIRES AUTH ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

CROSLEY DRYER-ELECTRIC

Model VED6505GW0

Near Puyallup, WA 98371

Cameron M.

Job Details: 10/11/2023

"Customer concern is that dryer intermittently does not fully dry towels, makes noise. Preformed airflow test, failed (yellow). Preformed visual inspection of internal components. Found worn belt,causing unit to produce noise during operation during to belt slipping on motor pully. Also found buildup of rubber transfer from belt causing squealing noise during operation. Needs new idler pully and belt. Follow up visit scheduled for 10/20 1-5; ordrng 1 W11025122 (BELT) and 1 WP691366 (pulley-idr)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAH20

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/11/2023

Installed previously ordered adjusters and spray arms. Cycle tested unit. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AF/US 51

Near Tacoma, WA 98498

Cejay

Job Details: 10/11/2023

"Customer concern is that washer door seal is moldy, customer notes no other concerns with washer. Cycle tested washer to verify washer operations, confirmed customer concern of modl on door seal, advised customer door seal may not be covered. Also Advised customer part shows out of stock. Requires Auth.; ordrng 1 DC97-19755A (ASSY DIAPHRAGM)"

We serviced a

LG WASHER-TOPLOAD

Model WT7600HKA

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/11/2023

"Customer concern is that washer intermittently does not complete cycle and will have to manually start rinse and spin. Cycle tested unit, found severe inlet flow restrictions. Inspected inlet screens, found inlet baskets heavily packed with debris, causing inlet flow restrictions. Cleaned baskets and primary screens. Cycle tested unit again with customer provided load of towels, all checks good."

We serviced a

GE DISHWASHER

Model GDF520PGD6WW

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/11/2023

Customer concern is that dishwasher does not fill and wash. Cycle tested unit. Verified unit fills and washes. Found debris in jets of upper and lower spray arms causing poor wash quality. Needs new spray arms. Follow up visit scheduled for 10/20 8-12; ordrng 1 WD22X27724 (LOWER SPRAY ARM ASSEMBLY) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY)

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near Steilacoom, WA 98388

Cejay

Job Details: 10/11/2023

"Customer concern is that dryer is not turning on. Upon arrival breaker to the dryer was off. Reset breaker, unit powers on, preformed airflow test failed (yellow). Preformed temperature checks good. Preformed Amp test peak at 23.39 amps. Found no mechanical or component failures with dryer, advised customer furnace breaker is still in the off position. If issues persists customer will needs to contact electrician."

We serviced a

WHIRLPOOL DISHWASHER

Model DU840SWPU0

Near DuPont, WA 98327

Cejay

Job Details: 10/11/2023

"Customer concern is that dishwasher toe panel has fallen, customer notes no other concerns with dishwasher. Found access panel damaged on upper left corner. Called AHS and toe panel is not covered. Auth #109TLAL."

We serviced a

GE DISHWASHER

Model ZDT985SSN6SS

Near Rockwall, TX 75087

Patrick

Job Details: 10/11/2023

"Customer concern, door slams open. Confirmed, found broken wild at lower rh rear frame rail. Frame not a serviceable part. Called ge. Case# 11243600"

We serviced a

GE DISHWASHER

Model GDT535PSJ5SS

Near Richardson, TX 75080

John

Job Details: 10/11/2023

Installed new control board. Went to install new UI and found incorrect part packaged with correct part number. Must reorder configured UI board; ordrng 1 WD21X31910 (CONFIGURED UI BOARD)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K8600EV/A3 01

Near Dallas, TX 75243

John

Job Details: 10/11/2023

Installed new motor duct assy. Found 1x failed roller. Replaced roller from truck stock. All checks good.; used 1 DC97-16782A (DRUM ROLLER) from stock

We serviced a

ROPER WASHER-TOPLOAD

Model RTW4516FW2

Near Dallas, TX 75212

Lane

Job Details: 10/11/2023

Customer stated washer don't work. Performed diagnostics found cracked wash tub multiple broken suspension rods. Tub cap is broken in multiple places. Gearcase is faulty and motor is sized. Washer will not turn on due to faulty control. Unable to function test washer in current state.; ordrng 1 W11454741 (Gearcase) and 1 W11497303 (Drive motor) and 1 WPW10006384 (Belt) and 1 W11170318 (Control number) and 1 W10371566 (Washtub) and 1 W10780045 (Suspension) and 1 WPW10531289 (Tub cap) and 1 W11210463 (Fill valve assembly)

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR0WS

Near Dallas, TX 75243

Lane

Job Details: 10/11/2023

Customer stated washer made a abnormal noise. Performed diagnostics found agitator loose. Tightened agitator and performed full function test with load. All functions checked good at time of service. Advised customer on load size and cycle selection.

We serviced a

KENMORE WASHER-FRONTLOAD

Model ="79641262610"

Near Carrollton, TX 75007

John

Job Details: 10/11/2023

Customer concern is washer not starting. Found unit full of water upon arrival. Evacuated water and tested. Found drain pump making loud noise and not draining. No debris found in coin catch. Needs new drain pump. Unable to find proper parts breakdown. AHS to research and supply part number.; O-emld tckt

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW1

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/11/2023

Customer concern is that washer does not drain and spin. Attempted to activate service mode 3x on third attempt found f7e4( Basket Re-engagement Failure) f6e3(Communication Error: ACU Cannot Hear MCU) cycle tested unit found broken slider causing unit to activate agitate and spin selection . Also found failing ui causing unit to not respond intermittently to customers imput. Needs new ui and slider REQUIRES AUTH ; ordrng 1 W10734521 (slider) and 1 W11478526 (PANEL-UI)

We serviced a

GE RANGE

Model JBS55DM2WW

Near Buckley, WA 98321

Cameron M.

Job Details: 10/11/2023

Installed previously ordered bake element and infinite switch.cycle tested unit. All checks good

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FEX831FS2

Near Tacoma, WA 98444

Cejay

Job Details: 10/11/2023

"Customer concern is that washer had debrie caught is agitator durring spin cycle and was producing smoke. Found stretched belt rubbing on gearcase frame producing smoke, upon reassembly of damaged belt, belt snapped. Needs new belt. Called KRT for Auth, left voice-mail. ; ordrng 1 134511600 (V-BELT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model MVWC565FW2

Near Tacoma, WA 98445

Cejay

Job Details: 10/11/2023

"Customer concern is that washer is going OOB.found unit unleveled, also found failed suspension rods causing washer to go OOB. Needs new suspension rods and to be leveled. Leveled unit and preformed spin test to diagnose gearcase good. Noise from belt and cam, found damaged pully shield, will needs new belt and cam. Customer declined belt and cam repair, follow up scheduled for 10/17 8-12pm, collected payment via card.; ordrng 1 W11130362 (SUSPENSION)"

We serviced a

FRIGIDAIRE RANGE

Model GCRG3060AFC

Near Gig Harbor, WA 98335

Branden W.

Job Details: 10/11/2023

"Customer concern is when unit is hot, the TouchPad stops responding. Also unit will sometimes shut down on its own. Per service bulletin CK2203 needs control board cover. Ordering cover. Advised part is listed as back ordered. May take awhile to receive. Collected 75.00 deductible via card. ; ordrng 1 5304533254 (COVER-CONTROL)"

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062342511"

Near Puyallup, WA 98374

Cejay

Job Details: 10/10/2023

"Installed previously ordered door seal, dryer repair kit, front panel clip and bolt, lint screen screw. Cycle tested dryer all checks good, noise eliminated."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K6500EV/A3

Near Puyallup, WA 98374

Cejay

Job Details: 10/10/2023

"Customer concern is that dryer is not drying clothes. Preformed airflow test failed (red). Preformed temperature checks in range. Found lint screen clogged. Advised customer dryer is heating but poor exhaust airflow is causing poor dry performance, advised customer dryer vent needs service before resuming operation of dryer. Customer signed airflow acknowledgement."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Graham, WA 98338

Cejay

Job Details: 10/10/2023

"Installed previously ordered main control and drain pump, preformed service cycle to verify repair and check for leaks, all checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US03

Near Grand Prairie, TX 75052

Patrick

Job Details: 10/10/2023

"Customer concern, unit goes off balance during spin. Found failed dampers. Customer declined estimate. Customer was sent incorrect part from Amazon."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFUS2613LS0

Near Dallas, TX 75206

Patrick

Job Details: 10/10/2023

Replaced control. Tested unit. All checks good.

We serviced a

KENMORE DISHWASHER

Model ="72214673.710"

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/10/2023

Installed previously ordered door switch. Cycle tested unit. All checks good. Collected remainder balance via card payment

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Tacoma, WA 98405

Cameron M.

Job Details: 10/10/2023

"Customer concern is that range display not functioning and FL BURNER NOT HEATING. Checked supply voltage at receptacle, good 240. Tested surface burners, intact and regulate temperature properly. Tested oven functionality, failed. Found no activation of bake or broil elements. Tested continuity of bake and broil elements, good continuity. Found stuck relays on main control,causing oven to not heat. Needs new main control. REQUIRES AUTH. ; ordrng 1 W11314393 (CNTRL-ELEC)"

We serviced a

MAYTAG RANGE

Model MET8665XS00

Near Tacoma, WA 98406

Branden W.

Job Details: 10/10/2023

Customer concern is that upper oven door does not opened. Confirmed. Found right hinge worn and metal mushroomed out causing door to not open. Needs new hinges. AHS TO SUPPLY NLA PARTS. ; ordrng 1 W10274501 (hinge-door right) and 1 W10274503 (hinge-door left)

We serviced a

KENMORE WASHER-TOPLOAD

Model ="110.26822690"

Near Tacoma, WA 98407

Cameron M.

Job Details: 10/10/2023

"Customer concern is that washer does not produce adequate clean results and out of balance issues. Preformed visual inspection, found unit heavily unlevel to rear and slightly to to right. Due to slope of floor. Cycle tested unit verified proper operation. Advised customer unit will need board under rear self leveling feet, to correct level of unit. Also Advised customer on regular cleaning intervals. Advised customer on using high quality detergent to produce adequate wash results advised customer once unit on level foundation to monitor and call if issues persist."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV210AEW/XAA 01

Near Spanaway, WA 98387

Cejay

Job Details: 10/10/2023

"Customer concern is that dryer is not heating. Prefor,Ed airflow test failed(yellow). Confirmed 240v at terminal. Found open element causing dryer not to heat, needs new element. Installed new element, preformed air cycle, preformed timed dry cycle, unit is now operating as designed. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2735NE0

Near Plano, TX 75023

Lane

Job Details: 10/10/2023

Customer stated ice and water stopped working after repair. Performed diagnostics found liner starting to form ice and rust through freezing water lines on back of refrigerator. Interior water line bundle also frozen and cracked. Issue with liner failing is non serviceable

We serviced a

KENMORE REFRIGERATOR

Model ="10651133210"

Near Plano, TX 75074

Lane

Job Details: 10/10/2023

Customer stated after last repair refrigerator makes noise when dispensing water. Performed diagnostics found water filter was not seated correctly causing issue. Reseated filter and performed function test. All functions checked good at time of service.

We serviced a

LG REFRIGERATOR

Model LFX25961AL/00

Near Sachse, TX 75048

Lane

Job Details: 10/10/2023

Customer stated refrigerator continued to leak water after initial repair. Performed diagnostics found ice melting in refrigerator door causing leak. Emptied ice container and confirmed I/M fan is faulty. Advised customer unit will stop leaking water since melting ice and removed.; O-emld tckt

We serviced a

HAIER REFRIGERATOR

Model n/a

Near Dallas, TX 75230

Lane

Job Details: 10/10/2023

"Customer stated refrigerator stopped cooling. Performed diagnostics foumd faulty compressor,. Contacted Haire for parts available and pricing. The refrigerator series has been discontinued and needed parts are not available. All other functions checked good at time of service."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED6230HW2

Near McKinney, TX 75072

Chad A.

Job Details: 10/10/2023

Customer stated dryer not heating. Performed tests and found good voltage to unit and element. Tested and found open heat element. Replaced heat element and cycled to test. Dryer overheating due to vent restriction in home. Must have vent cleaned professionally before further use. Failure to do so will cause premature element failure. Vent left disconnected per customer. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75219

Patrick

Job Details: 10/10/2023

"Customer concern, detergent stains on clothing. Found shifter arm fell out of cam loop. Unit stuck on spin. Reattached shifter arm. Calibrated. Tested unit. All checks good."