Service History 17 - RPS Appliance Repair

We serviced a

JENN-AIR RANGE

Model n/a

Near Tacoma, WA 98444

Cejay

Job Details: 10/03/2023

"Customer concern is that range glass top is damaged and door handle is damaged. Unit is missing model and serial tag. Needs new glass top and door handle trim, unable to source parts due to missing data tag, AHS to research. Requires Auth. ; ordrng 1 Glasstop (Glass top) and 1 Handletrim (Handle trim)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAH20

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/03/2023

"Customer concern is that dishwasher top rack falls down preventing large plates from being loaded in bottom rack, poor wash quality leaves food and soap at end of cycle requiring second wash cycle. Found broken adjusters causing top rack to drop to lowest position preventing proper loading and wash results for top rack. Preformed cycle test via service mode , no mechanical defect found. Cycle tested unit 3x Via regular wash cycle, found heavy suds in unit, causing poor wash quality and slow drain result. flushed suds from unit cycle tested unit once again. found separation of spray arms causing poor wash pressure during operation. Needs new spray arms and adjuster kit follow up visit scheduled for 10/11 1-5 ; ordrng 1 W10712395 (ADJUSTER) and 1 WPW10498900 (ARM-SPRAY) and 1 W10837249 (ARM-SPRAY)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Tacoma, WA 98408

Branden W.

Job Details: 10/03/2023

Customer concern is that dishwasher will shut down mid cycle with error. Seems to happen after detergent dispenses. Found overflow tray full of water causing error and unit to shut down. Cleared tray. Found dishwasher unlevel leaning forward. Leveled dishwasher. Brought front up 1.25 inches overall. Cycle tested. No water in tray. Advised to monitor and call if issue returns.

We serviced a

WHIRLPOOL DRYER-GAS

Model WGD5620HW0

Near Tacoma, WA 98444

Branden W.

Job Details: 10/03/2023

"Customer concern is that dryer makes noise and turns off. Found seized idler pulley causing noise and worn belt. Replaced idler and belt. Vacuumed inside of dryer. Unable to duplicate dryer shutting off. Did find improper exterior vent cap installed causing very poor airflow. Advised customer exterior vent cap needs to be replaced to restore proper airflow. Dryer operating as designed. ; used 1 W10837240 (BRACKET), and 1 661570V (BELT) from stock"

We serviced a

KENMORE RANGE

Model ="79079623700"

Near Coppell, TX 75019

John

Job Details: 10/03/2023

"Installed new switches and display board. Oven now heats but still erroring out during preheat. Set unit to 350, once relay closes unit heats but display goes blank. Convection fan not moving in convection bake mode. Unit only heating to 270 and then stops completely and turns off. Recommend replacing control board, display board, and relay board.; ordrng 1 316460203 (Control board) and 1 316460300 (Display board) and 1 316443922 (Relay board)"

We serviced a

LG WASHER-TOPLOAD

Model WM1455HWA

Near Dallas, TX 75204

John

Job Details: 10/03/2023

Customer concern is washer leaking. Confirmed leak from door. Found door boot drain completely clogged with hair causing water to overfill drain boot and leak from door. Also found broken wheels on aftermarket roller cart causing unit to lean forward and to the left and have difficulty balancing load. Advised Customer that cart is not covered by warranty but will need to be repaired in order for unit to be able to balance load. All other checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4850HW0

Near Dallas, TX 75211

John

Job Details: 10/03/2023

Installed new timer. All checks good.

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Dallas, TX 75243

Patrick

Job Details: 10/03/2023

Replaced circulation assy. Tested unit. All checks good.

We serviced a

GE RANGE

Model JBS160DM3WW

Near Buckley, WA 98321

Cameron M.

Job Details: 10/03/2023

"Customer concern is that FR produces sparks from recptical, RR,FL burner alternates on and off , RL burner looses power . Found faulty recpticals of FL,RR causing elements to lose power and arch. Found manufacture service bulletin specific to unit addressing cycling power of element, cycling power of 6inch burners in normal operation. Customer advised 6inch elements only cycle 50% of time during operation, per manufacturer elements should be replaced due to failure of thermostat in elements. Needs new 6inch elements, 8 inch elements and element recpticals for 8 inche elements. Customer declined repair at this time. Collected 129 +tax via card payment"

We serviced a

GE RANGE

Model JBS55DM2WW

Near Buckley, WA 98321

Cameron M.

Job Details: 10/03/2023

"Customer concern is that bake element broken in multiple pieces, and front left burner not turning off. Found faulty contacts in infinite switch, causing burner to not power off without switch being wiggled. Found open bake element causing oven to not heat. Needs new element and infinite switch. Follow up visit scheduled for 10/11 8-12; ordrng 1 WB44T10010 (Bake Eleme... RANGE OVEN BAKE ELEMENT) and 1 WB24T10146 (RANGE SURFACE ELEMENT CONTROL)"

We serviced a

KENMORE WASH/DRY COMBO

Model ="79641002610"

Near Puyallup, WA 98374

Branden W.

Job Details: 10/03/2023

"Customer concern is that unit does not drain and adds water in dry cycle. Found failed drain pump causing no drain. Found failed board causing water to be added during dry cycle. Also Found rear tub bearing failure causing basket to shake and knock. Needs new drain pump, board, rear tub, and basket assembly. ; ordrng 1 4681EA2001T (MOTOR ASSEMBLY,AC,PUMP) and 1 EBR79950243 (PCB ASSY-MAIN) and 1 AJQ73674305 (TUB ASSY-OUTER) and 1 AJQ73674406 (TUB ASSEMBLY,DRUM) and 1 4036ER4001F (GASKET)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LW0

Near Spanaway, WA 98387

Branden W.

Job Details: 10/03/2023

Customer concern is that load and go detergent no dispensing and washer is not balanced. Found dispenser and pump clogged. Cleared both. Leveled washer. Cycle tested. Unit operating as designed.

We serviced a

GE WASHER-TOPLOAD

Model GTW330ASK0WW

Near Dallas, TX 75227

Patrick

Job Details: 10/03/2023

"Customer concern, no power to unit. Confirmed. Found shorted outlet. 86vac to line, 30vac to neutral. Electrician must correct source voltage."

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA05

Near Mesquite, TX 75149

Patrick

Job Details: 10/03/2023

"Customer concern, unit flooded house. (again) Water pouring constant from cracked filter housing. (Again) Confirmed. Removed 6 gallons of water from pantry drawer and ff floor. Must replace evap cover, pantry damper, filter housing and defrost thermistor. (Again) Parts listed as NLA. Turned water off to unit. ; ordrng 1 DA97-12609C (Evap fan assy) and 1 DA97-07189E (Pantry damper assy) and 1 DA82-02866A (Filter housing assy) and 1 DA32-10105X (Thermistor)"

We serviced a

GE DISHWASHER

Model GDT535PSJ5SS

Near Richardson, TX 75080

John

Job Details: 10/03/2023

"Customer concern is DW will not power on. Confirmed unit DOA upon arrival. Cycled power, no change. Found NuFi devise recieving power from control board and firmware update required. After updating firmware, unit became completely unresponsive. Recommend replacing control board and UI board.; ordrng 1 WD21X31910 (Configured UI Board) and 1 WD21X24900C (Control Board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wylie, TX 75098

Lane

Job Details: 10/03/2023

Customer stated unit cooled some then fresh food area began to rise in temperature. Performed diagnostics foumd refrigerator won't go into diagnostics mode. System seems to run constantly without cycling off. Temperatures are well below normal operation in freezer. All sensors and controls have been replaced. Unit has had over five repair attempts since purchase. All parts have been replaced at some point that have any control over cooling or function. Sealed system has been serviced twice within manufacture warranty. No further options are available to correct issue. Refrigerator is non repairable.

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Coppell, TX 75019

Lane

Job Details: 10/03/2023

Installed pcb and performed function test. Dishwasher completed initial start up procedure. Ran beginning of normal Cycle without issue. Advised customer due to lighting strike possible further issues may need to be addressed. Letting dishwasher run for full cycle. If no faults are generated no further repair is needed.

We serviced a

MAYTAG REFRIGERATOR

Model MSF25C2EXB00

Near Lewisville, TX 75067

Lane

Job Details: 10/03/2023

Customer stated refrigerator stopped making ice and cooling. Performed diagnostics found compressor super heated and not pumping refrigerant. Let compressor cool off and attempted to start sealed system. Compressor wouldn't start and became excessively hot. Condenser fan didn't come on during attempted restart. Sealed system is jot working.

We serviced a

GE LAUNDRY CENTER

Model GUD24ESS1WW

Near Carrollton, TX 75010

John

Job Details: 10/03/2023

Customer concern is washer making strange noise. Ran diagnostics and found noise that customer is speaking of is drain pump running dry once water has been evacuated. Advised Customer that noise is normal. Advised Customer about what each cycle does and what to expect from unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2 02

Near Carrollton, TX 75007

John

Job Details: 10/03/2023

Installed new rollers idler and belt. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE5000AYW

Near Puyallup, WA 98375

Cameron M.

Job Details: 10/03/2023

Installed previously ordered element and roller assemblies. Cycle tested unit. All checks good collected remainder balance via card payment

We serviced a

GE WALL OVEN

Model PT916SR1SS

Near Tacoma, WA 98499

Cejay

Job Details: 10/03/2023

Customer concern is that lower wall oven is not heating and shuts off right after starting a cycle. Oven sensor out of range at 2360k ohms. Found failed oven sensor and main control. Needs new temperature sensor and main control. Follow up scheduled for 10/12 10-2pm; ordrng 1 WB21T10018 (SENSOR ASM) and 1 WB27T11442 (CONTROL OVN)

We serviced a

LG WASHER-TOPLOAD

Model WT7200CW

Near Tacoma, WA 98498

Cejay

Job Details: 10/03/2023

"Customer concern is that washer is making a noise during agitation, cycle tested washer with a load found washer bottomed out causing motor bolt to make contact with the ground causing noise and tub movement durring operation. Raised and leveled unit. Cycle tested washer with a load, all checks good."

We serviced a

GE RANGE

Model P2S975SEM1SS

Near Graham, WA 98338

Cameron M.

Job Details: 10/03/2023

"Customer concern is that RL,RR,FR receive no spark for ignition. Inspected burner bodies and orifices all clear and clean with exception of RR burner body, found debris clogging gas port ,resulting in no ignition. Cleared buildup burner functioning properly. Found faulty grounding due to degraded ignitor harness, causing burners to not ignite. Needs new harness. Advised customer parts are NLA with all part sorces. No repair available."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lakewood, WA 98498

Cejay

Job Details: 10/03/2023

"Installed previously ordered main control and water inlet, cycle tested unit for leaks and to verify repair, all checks good."

We serviced a

WHIRLPOOL RANGE

Model RF315PXEQ 0

Near Tacoma, WA 98445

Cejay

Job Details: 10/03/2023

"Customer concern is that RR burner is not heating. Found loose recptical mount causing reptical to fall, adjusted mount, cycle tested burner, burner is now operational."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MAV6451AWW

Near Spanaway, WA 98387

Cejay

Job Details: 10/03/2023

"Installed previously ordered guide tube, cam, plunger, lid switch, drive belt and timer. Cycle tested washer rinse and spin cycle, all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GTD42EASJ2WW

Near Prosper, TX 75078

Chad A.

Job Details: 10/02/2023

"Installed parts sent home from GE. Replaced drive motor ,timer, and wiring harness. Cycled unit multiple times and heating everything it was tried."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6000AG0

Near Puyallup, WA 98372

Cejay

Job Details: 10/02/2023

"Customer concern is that washer had shown an error code and is leaking, pulled error codes F9E1, F0E4,F0E1,F9E1. Preformed cycle test, suds alarm, confirmed unit dose drain. found debris on door glass causing leak concern. Cleared pressure hose of clog causing suds alarm, cycle tested washer a second time to verify repair. All checks good. Advised customer on running regular cleaning cycles."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW2

Near Puyallup, WA 98372

Cejay

Job Details: 10/02/2023

"Customer concern is that washer is making a knocking noise and is going OOB. Pulled error codes F0E3,F0E5,F2E1,F0E3. Visual inspection of slider disk is good, cycle tested washer with a load and confirmed customer concern of noise, advised customer some noise is normal operation. No mechanical or component failures at time of service."

We serviced a

LG WASHER-TOPLOAD

Model WT1501CW

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

"Customer concern is that the washer is filling with hot water instead of cold, takes a long time to fill long t8me to wash and had shown an error. Found hot and cold supply lines reversed and inlet screens clogged. Corrected water supply lines and cleaned inlet screens. Cycle tested washer, all checks good."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HW0

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

Customer concern is that washer is leaking from the front. Found 3 small holes in door seal causing washer to leak. Needs new door seal. Also note door seal is not aligned correctly. Customer declined repair at time of service.

We serviced a

SUB ZERO REFRIGERATOR

Model n/a

Near Plano, TX 75093

Chad A.

Job Details: 10/02/2023

"Customer stated refrigerator not cooling properly. Performed tests and found refrigerator evap coil clear of frost but cold control open. Need control for repair. ; ordrng 1 4201260 (Control,ref)"

We serviced a

KENMORE DISHWASHER

Model 66513973K017

Near Plano, TX 75074

Chad A.

Job Details: 10/02/2023

Cycled unit to test. Pump filter clean and sump free of any debris. All spray arms clear and functioning properly. Soap cup functions and drain pump working good. No failures detected at time of service.

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW02

Near Dallas, TX 75287

Lane

Job Details: 10/02/2023

Customer stated washer was beeping when not in use. Performed diagnostics found faulty user control still advise replacing door switch assembly. All other functions checked good at time of service. Contacting customermwhen parts arrive.; ordrng 1 205214P (Control panel) and 1 205578 (Switch assembly)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6000XW2

Near Dallas, TX 75218

Lane

Job Details: 10/02/2023

Customer stated washer gave code for failure to drain. Performed diagnostics found clogged pump. Cleaned drain pump and performed multiple function and leak tests. All functions checked good at time of service. Advised customer no warranty on foreign objects.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

"Customer concern is that dishwasher is not drying and has poor wash performance. Pulled error codes, 7-1, found open element causing dishwasher not to dry and causing poor wash performance. Needs new element. Follow up scheduled for 10/10 8-12pm. ; ordrng 1 W10518394 (HEATER)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/02/2023

Installed previously ordered sump asm and inlet valve. Cycle tested unit. All checks good collected remainder balance via card payment. Left failed parts with customer as parts caused leak

We serviced a

SAMSUNG RANGE

Model NE58K9500SG/AA 01

Near Tacoma, WA 98408

Cameron M.

Job Details: 10/02/2023

"Customer concern is that oven does not heat properly on convection and broil, surface burners produce slow results for achieving boil cycle tested surface burners with customer provided pot of water, all tested good. Burners heat and regulate temperature properly. Preformed temperature checks of oven on bake,broil and convection. Achieved good activation of bake broil and convection elements. Unit maintained temperatures at 350 and 475. Repeated tests 3x ,found no mechanical defects at time of service. Advised customer on surface vs soaking temperatures. Advised customer to monitor and call if issues persist."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model TEDX640PQ0

Near Fircrest, WA 98466

Cameron M.

Job Details: 10/02/2023

"Customer concern is that dryer does not start cycle. Tested voltage supply to unit during initial inspection. Found no voltage supply to unit. Checked breaker position, found breaker turned off. Restored power. Tested voltage supply. Good 240v supply. Preformed airflow test, failed (red). Preformed temperature checks, in range. Unit operating as designed at time of service. Advised customer vent needs to be cleaned before use resumes to prevent damage to unit. advised customer to monitor and call if issues arise with unit."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1345XTVQ2

Near University Place, WA 98467

Cameron M.

Job Details: 10/02/2023

"Customer concern is that dishwasher door is not latching and allowing unit to run cycle. Also that start button broke off. Found broken start button ,causing customer difficulty starting cycle. Found door catch bent causing unit to not allow door to close. Corrected catch and door alignment. Cycle tested unit all checks good needs new console. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 W10298389 (ASSEMBLY (INCLUDES ACTIVE OVERLAY & INSERT) (WHITE)), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT71OPAYM3

Near University Place, WA 98466

Cameron M.

Job Details: 10/02/2023

"Installed previously ordered element and main control. Cycle tested unit, all checks good"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AF/US

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

"Customer concern is that washer is showing 5c error. Found clog in drain trap, removed debris from drain trap. Cycle tested washer all checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDBB240FS2

Near Tacoma, WA 98418

Cameron M.

Job Details: 10/02/2023

Installed previously ordered timer. Cycle tested unit. All checks good

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA 01

Near Orting, WA 98360

Cameron M.

Job Details: 10/02/2023

"Customer concern is that oven does not heat properly and maintain temperatures customer used convection bake/ airfry and unit achieved and maintained temp after roughly 20min preheat. Preformed temperature checks of oven @350 , failed oven was only maintaining 315 vs the called 350 . Found failed temperature probe and main pcb. REQUIRES AUTH. ; ordrng 1 DG94-04041B (ASSY PCB EEPROM) and 1 DG32-00002B (SENSOR-THERMISTOR)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Rockwall, TX 75087

Lane

Job Details: 10/02/2023

Customer stated washer will not finish cycle. Performed diagnostics found stored fault code for out of balance and stuck key. Leveled washer and ran function tests through onboard diagnostics. All functions checked good. Ran test cycle with load found washer completed cycle without issue. Advised customer on load size and cycle selection. All functions checked good at time of service.

We serviced a

GE RANGE

Model JTD5000SN3SS

Near Rockwall, TX 75032

Lane

Job Details: 10/02/2023

Customer stated while using oven aluminum melted to upper oven liner. Performed diagnostics confirmed aluminum liquefied and stuck to liner base. Not sure how to remove without damaging finish. Part is not serviceable.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE52A5500C/A3

Near Heath, TX 75126

Lane

Job Details: 10/02/2023

Customer stated dryer would randomly trip breaker. Customer had builder replace breaker with another gfi unit. Customer stated since breaker was replaced last time unit has not tripped breake. Performed diagnostics found no shorts to ground. Ran dryer for 20min with no issues. Dryer cycles at 178 exhaust 190 drum temperature. Advised customer to have builder change breaker to standard design to prevent nuisance tripping.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHEXNS03

Near The Colony, TX 75056

John

Job Details: 09/29/2023

"Came to install new ice mold and wire harness. Found oven knob in packaging for harness, incorrect part. Correct part number was ordered and appears on shipping slip. Must re-order wire harness.; ordrng 1 WP2187467 (harns-wire)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ1

Near Dallas, TX 75219

Patrick

Job Details: 09/29/2023

Replaced dampers. Tested unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K8600EV/A3 01

Near Dallas, TX 75243

John

Job Details: 09/29/2023

Customer concern is dryer making noise and won't start. Found start winding on motor has failed causing motor to hum and not rotate. Must replace motor module.; ordrng 1 DC93-00101U (ASSY FAN MOTOR-MODULE)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T3200W/A3

Near Dallas, TX 75212

Patrick

Job Details: 09/29/2023

"Customer concern, unit will not heat. Found element and thermostats good. Outlet loose. Customer must replace outlet. Left unit unplugged."

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN3WW

Near Plano, TX 75075

John

Job Details: 09/29/2023

"Customer concern is washer ripping clothes and making growling noise. Found stripped agitator base causing clothes to wrap around agitator and tear them. Also found gearcase is failing and leaking oil causing loud growling sound. Needs new agitator base, gear case, pulley and belt.; ordrng 1 WH43X34257 (Agitator base) and 1 WH03X34937 (Gear case) and 1 WH03X34937 (Hub washer) and 1 WH03X32097 (Pulley and nut) and 1 WH01X27538 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Heath, TX 75126

Patrick

Job Details: 09/28/2023

Replaced dispenser and liner repair. Tested unit. All checks good.

We serviced a

OTHER RANGE

Model VGSU101-4BSS

Near Dallas, TX 75241

Patrick

Job Details: 09/28/2023

"Customer concern, ignition system totally inop. Confirmed. Retainer rings seized on burners, unable to remove. Must replace retainer rings, spark module, and ignition switches. Valves listed as NLA. Avp says generic version of ignition switches available from kimball.; ordrng 1 PD030037 (Retainer ring) and 2 PD030038 (Retainer ring)s and 1 Pa020041 (Spark mod) and 1 Pd030039 (Retainer) and 4 ? (Ignition sw)s"

We serviced a

GE RANGE

Model JS645SL7SS

Near Dallas, TX 75205

Patrick

Job Details: 09/28/2023

Replaced control. Tested unit. All checks good.

We serviced a

GE RANGE

Model JVM3162DJ3WW

Near Dallas, TX 75235

Patrick

Job Details: 09/28/2023

Customer concern microwave not heating. Tested multiple times. Found vent fan improperly installed. No fault found with unit itself.

We serviced a

KENMORE COOKTOP

Model ="79044123511"

Near Irving, TX 75063

John

Job Details: 09/28/2023

"Customer concern is FR burner only outer ring working and FL burner not comming on at all. Upon arrival, cooktop in use and too hot to be disassembled. Confirmed customer complaint for both burners. Recommend replacing FR and FL elements and infinite switches.; ordrng 1 318297810 (FR triple element) and 1 5304519993 (FR triple infinite switch) and 1 316530001 (LF element) and 1 318531500 (LF infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Allen, TX 75013

Chad A.

Job Details: 09/28/2023

Making ice intermittently. Repaired wire at old connector at bottom of door. Cycled ice maker and filled properly.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model ="79681584310"

Near Coppell, TX 75019

Lane

Job Details: 09/28/2023

I stalled new lent screen assembly and performed function test. All functions checked good at time of service.

We serviced a

GE DRYER-ELECTRIC

Model PTD90GBPT0RS

Near Dallas, TX 75248

John

Job Details: 09/28/2023

Customer concern is dryer making loud scrapping noise since it was delivered. Found wood screw lodged between drum and front bearing. Removed screw and tested. Unit still making loud noise. Found drum to be warped and severly scratched as well as bearing severly damaged from dragging screw across it. Needs new front bearing and drum.; ordrng 1 WE03X23875 (BEARING TOP ASM) and 1 WE21X23869 (Drum assy)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2

Near Wylie, TX 75098

Lane

Job Details: 09/28/2023

Part was shipped broken. Unable to install screw points broken off.; ordrng 1 DC31-00187A (Motor ac pump)

We serviced a

SAMSUNG DISHWASHER

Model DW80M9960US/AA

Near Wylie, TX 75098

Lane

Job Details: 09/28/2023

Ustomer stated dishwasher worked fine for several cycles then would not start. Performed diagnostics found upper rack not aligned correctly causing door closure issues. Corrected rack and leveled dishwasher. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE RANGE

Model JS645SL7SS

Near Dallas, TX 75205

Patrick

Job Details: 09/28/2023

Replaced control. Tested unit. All checks good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFUS2613LS0

Near Dallas, TX 75206

Patrick

Job Details: 09/28/2023

"Customer concern, unit starts but goes blank and begins beeping. Confirmed. Good compressor, good fans. Must replace control board. ; ordrng 1 241739710 (Adc board)"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11022352512"

Near Richardson, TX 75081

John

Job Details: 09/28/2023

"Installed new cam, belt, and actuator. During testing found unit to be no level. Leveled unit. All checks good."

We serviced a

GE WALL OVEN

Model JRP28SK1SS

Near Garland, TX 75043

John

Job Details: 09/28/2023

Performed PM check. All checks good.

We serviced a

GE DISHWASHER

Model HDF310PGR3WW

Near Lewisville, TX 75057

Lane

Job Details: 09/28/2023

Office opens up at 9am; saved tckt

We serviced a

AMANA DRYER-ELECTRIC

Model NED5800HW0

Near Lewisville, TX 75067

Lane

Job Details: 09/28/2023

Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced heater and performed multiple function and heat cycle. All functions checked good at time of service. ; used 1 WP3387747 (Heating element) from stock

We serviced a

GE DISHWASHER

Model HDF310PGR3WW

Near Lewisville, TX 75057

Lane

Job Details: 09/28/2023

Office opens up at 9am; saved tckt

We serviced a

LG DRYER-ELECTRIC

Model DLEX3250W

Near Plano, TX 75075

John

Job Details: 09/28/2023

Performed PM check. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4850HW3

Near Dallas, TX 75204

John

Job Details: 09/27/2023

Installed new lid lock. All checks good.

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW02

Near Dallas, TX 75287

Lane

Job Details: 09/27/2023

Customer stated washer beeps alot and has damaged some towels and clothing. Performed diagnostics found door switch engagement needs adjustment and possible cycle selection issues maybe damaging clothing. Adjusted door switch assembly and performed multiple function tests after repair. If beeping persists door switch assembly will haft to be replaced.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Sachse, TX 75048

Lane

Job Details: 09/27/2023

Installed new suspension and performed function test after repair. All functions checked good at time of service

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN3WW

Near Mesquite, TX 75150

Patrick

Job Details: 09/27/2023

"Replaced agitator, transmission and belt. Tested unit. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4850HW0

Near Dallas, TX 75211

John

Job Details: 09/27/2023

"Customer concern is dryer will not start. Found open thermal fuse causing unit to not start. Replaced thermal fuse from truck stock. While testing, found timer not advancing through cycle. Needs new timer. Found vent partially crushed, repaired vent. Vent test still fails. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.; ordrng 1 WPW10436303 (Timer), used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

LG REFRIGERATOR

Model LRFDS3016S /00

Near Prosper, TX 75078

Chad A.

Job Details: 09/27/2023

"Customer stated ice clumping in bucket. Cycled upper ice maker and found faulty tray causing water to leak into dispenser bucket. Lower ice maker motor running but has no movement. Need upper and lower ice makers. Temperatures checked good. ; ordrng 1 AEQ73110219 (ICE MAKER ASSEMBLY,KIT) and 1 AEQ73449909 (ICE MAKER ASSEMBLY,KIT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5057LW0

Near Frisco, TX 75034

Chad A.

Job Details: 09/27/2023

Replaced motor and cycled to test. All working good and no other failures detected.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF4B

Near Dallas, TX 75228

John

Job Details: 09/27/2023

Installed new console and UI board supplied by Sears. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LW1

Near Wylie, TX 75098

Lane

Job Details: 09/27/2023

Customer stated washer makes abnormal noise during spin. Performed diagnostics found rotor bolt loose. Applied blue lock tight and reinstalled bolt. Performed high speed spin test after repair. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near Dallas, TX 75228

Patrick

Job Details: 09/27/2023

Replaced agitator and bolt. All checks good.

We serviced a

GE DISHWASHER

Model GDF530PSM0SS

Near Dallas, TX 75243

Patrick

Job Details: 09/27/2023

Replaced ui. Tested unit. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Wylie, TX 75098

Patrick

Job Details: 09/27/2023

"Replaced auger and yoje. Tested unit, all checks good."

We serviced a

KENMORE REFRIGERATOR

Model ="10651773510"

Near Plano, TX 75023

Lane

Job Details: 09/27/2023

Einstalled new light modules and repaired ice dispenser. Confirmed operation with custome. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 03

Near Irving, TX 75062

John

Job Details: 09/27/2023

"Customer concern is washer will not drain. Entered service mode and found F codes SC (drain) and UB (unbalanced load). Ran drain and spin cycle, good voltage to drain pump but no movement. Also found suspension rods worn and bouncy causing UB error. Must replace drain pump and suspension rods. Unable to fully function check unit due to nature of failure.; ordrng 1 DC97-19289H (Drain pump) and 4 DC97-16350U (Suspension rod)s"

We serviced a

GE OTHER

Model JVX5360SJ2SS

Near Rockwall, TX 75087

Patrick

Job Details: 09/27/2023

Replaced bulb. Tested unit. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Forney, TX 75126

Patrick

Job Details: 09/27/2023

"Customer concern, im inop. Confirmed. Found failed im. Must replace. Found broken door sw. Must replace; ordrng 1 W10873791 (Ice maker) and 1 W11396033 (Door sw)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW0

Near Garland, TX 75044

Lane

Job Details: 09/27/2023

Customer stated washer makes abnormal noise. And doesn't agitate. Performed diagnostics found agitator loose. Agitator bolt was backed off and not seated. Tightened bolt and performed function test. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000DW4

Near Plano, TX 75075

Lane

Job Details: 09/27/2023

Customer stated door won't stay closed . Performed diagnostics found faulty door catch. Installed part and performed multiple function tests. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model GTWN4250D1WS

Near Dallas, TX 75243

John

Job Details: 09/27/2023

Installed new control board. All checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4985EW0

Near Plano, TX 75074

John

Job Details: 09/27/2023

Performed MPA check. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Dallas, TX 75252

Patrick

Job Details: 09/26/2023

Replaced led modules. Tested unit. All checks good.

We serviced a

JENN-AIR RANGE

Model JGD8430ADS

Near Lewisville, TX 75056

Lane

Job Details: 09/26/2023

Customer stated cooktop started continuously sparking after counters were cleaned. Performed diagnostics found moisture got into burner switch causing issue. Blower fan control knob is broken and needs to be replaced. All other functions checked good at time of service. ; ordrng 1 WP7737P245-60 (Knob)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near McKinney, TX 75071

Chad A.

Job Details: 09/26/2023

"Customer stated freezer drawer will not open and ice maker not producing. During inspection found ice maker jammed and freezer frosted over due to slide rail broken causing door not to close completely. Auger motor for upper ice maker very noisy due to bad shaft bearing. Need freezer ice maker,rails for freezer drawer,and auger motor for repair. ; ordrng 1 5304507977 (SLIDE ASSEMBLY) and 1 5304507976 (SLIDE ASSEMBLY) and 1 241798233 (Ice maker) and 1 241816602 (Auger-Motor) and 1 241829001 (BAR-DRIVE)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75212

Patrick

Job Details: 09/26/2023

Replaced impeller and hub. Tested unit. All checks good.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW0

Near Irving, TX 75060

Patrick

Job Details: 09/26/2023

"Customer conceen, unit trips breaker during use. Motor good 13ohm at all terminals. Heater good 16ohm.Ran svc cycle. During heating portion of svc cycle, rapid relay clicks from control board followed by unit shutdown. Ran cold wash. Good fill, good tumble, good drain. Bellows torn. Must replace acu, heater, and bellows.; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows) and 1 W11314664 (Heater)"

We serviced a

WHIRLPOOL COOKTOP

Model GLS3675VS02

Near Lewisville, TX 75067

Lane

Job Details: 09/26/2023

Customer stated cooktop burners don't light. Performed diagnostics found breaker off. Reset breaker snd performed full function test. All functions checked good at time of service.

We serviced a

LG DRYER-ELECTRIC

Model DLEX8000V

Near Dallas, TX 75205

John

Job Details: 09/26/2023

Installed new rollers and belt. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062922100"

Near Carrollton, TX 75006

Lane

Job Details: 09/26/2023

"Customer stated dryer continuously stops heating. Performed diagnostics found faulty thermal high limit. Replaced thermal limiter with cycling thermostat and tested cycle temperature. Dryer temperature not changing with setting selections set to low. Changed operating thermostat and found dryer cycling correctly. All functions checked good at time of service. ; used 1 WP3387134 (Thrmst-fix), and 1 279769 (Cutoff-tml) from stock"

We serviced a

KENMORE REFRIGERATOR

Model ="10657039601"

Near Garland, TX 75041

John

Job Details: 09/26/2023

"Came to install new bin latch and spring. Found that part that arrived marked as spring is not a spring at all, incorrect part. Latch still has not arrived to customer. Must have latch and spring to repair ice bin.; ordrng 1 2256015 (Latch) and 1 WP2198608 (Spring)"