Service History 23 - RPS Appliance Repair

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 51

Near Dallas, TX 75211

John

Job Details: 08/30/2023

"Customer concern is washer will not drain and not spinning properly. Unit had 4-5inches of standing water apon arrival. Customer advised that unit kept filling and draining while trying to spin and then just stopped. Activated drain pump, no water movement. Evacuated water from unit and tested. Found 12V supplied to pump but not operating as well as suspension rods worn and bouncy. Must replace drain pump and suspension rods.; ordrng 1 DC31-00187A (Drain pump) and 4 DC97-16350U (Suspension rod)s"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AV/US

Near Carrollton, TX 75001

John

Job Details: 08/30/2023

Installed new suspension rods. All checks good.

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW01

Near Dallas, TX 75252

Lane

Job Details: 08/30/2023

Replaced mcu board and performed full function test. All functions checked good at time of service. ; used 1 204783 (Output control) from stock

We serviced a

KENMORE REFRIGERATOR

Model ="106.73003511"

Near Dallas, TX 75228

Patrick

Job Details: 08/30/2023

"Disobey concern, unit not making ice. Confirmed. Found stripped gear on im. Must replace. ; ordrng 1 4317943 (Ice maker)"

We serviced a

KENMORE REFRIGERATOR

Model ="79571022011"

Near Allen, TX 75002

Lane

Job Details: 08/30/2023

Customer stated refrigerator stopped cooling. Performed diagnostics found faulty compressor and potential freon leak. All other functions checked good at time of service.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Graham, WA 98338

Cejay

Job Details: 08/29/2023

"Installed previously ordered wash motor, drain pump and main control, cycle tested unit for leaks and to verify repair, all checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8410SW0

Near University Place, WA 98466

Cameron M.

Job Details: 08/29/2023

"Installed warranty provided board, attempted cycle test of unit. Found shorted harness, causing main board to short. Also found short in motor run winding, causing damage to belt switch. Needs new main control, wire harness belt trip switch, motor, and jumper wires. Contacted AHS for auth, AHS advised replacement due to uneconomic cost of repair AHS to contact customer to discuss further options. auth# 231mili"

We serviced a

GE REFRIGERATOR

Model ZISS480DMASS

Near Coppell, TX 75019

Lane

Job Details: 08/29/2023

Customer stated after freon charge was completed temperatures didn't get down to operating range. Performed diagnostics foumd evap fan motor faulty due to excessive moisture and run time. Replac3d fan motor and confirmed operation. Advised performing uv dye inspection in two weeks or when temperatures start to become unstable.; used 1 Wr60x10185 (Evap FSN motor) from stock

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AW/US 03

Near Buckley, WA 98321

Cejay

Job Details: 08/29/2023

"Installed previously ordered suspension rods, cycle tested washer all checks good."

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW0

Near Carrollton, TX 75006

Lane

Job Details: 08/29/2023

Installed new suspension and performed multiple function tests. Explained to customer some vibration is normal with this washer. Wash tub no longer slams around during spin.

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FFLE3900UW3

Near Plano, TX 75074

John

Job Details: 08/29/2023

Installed new heater. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLE4970W

Near Dallas, TX 75243

John

Job Details: 08/29/2023

Customer concern is dryer making loud thumping noise. Confirmed noise. Found both front rollers worn and causing noise. Replaced rollers from truck stock. All checks good.; used 1 AGM75510755 (ROLLER ASSEMBLY (2 PACK)) from stock

We serviced a

GE DISHWASHER

Model GDF450PGR3BB

Near Dallas, TX 75287

Lane

Job Details: 08/29/2023

Installed new user control. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GDF540HSF1SS

Near Plano, TX 75075

Lane

Job Details: 08/29/2023

Customer stated dishwasher doesn't dry and wash quality is poor. Dishwasher also leaks water intermittently. Performed diagnostics found faulty flood switch/thermistor. Lower door seal is also torn. Some mold growth is present inside dishwasher. All other functions checked good at time of service. ; ordrng 1 Wd31x29643 (Door inner) and 1 WD21X10519 (Float switch)

We serviced a

OTHER DRYER-ELECTRIC

Model DE18S6DKA

Near Dallas, TX 75223

Patrick

Job Details: 08/29/2023

"Customer concern, unit will not turn on. Confirmed. Found open start windings on motor. Must replace motor. Unable to find parts lookup. AHS to supply parts. ; O-emld tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28NHEDBSR/AA 01

Near Prosper, TX 75078

Chad A.

Job Details: 08/29/2023

Replaced auger assembly and ice maker. Cycled ice maker and filled with proper water level.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Fairview, TX 75069

Chad A.

Job Details: 08/29/2023

Rotor screw stripped and will need to be drilled to remove. Need screw to install parts ordered. I have tools to remove but need screw to reassemble. ; ordrng 1 W10752189 (Screw) and 1 W10909670 (NUT-SPANER)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bonney Lake, WA 98391

Cejay

Job Details: 08/29/2023

"Customer concern is that dishwasher is showing F2E2 error. Upon arrival error on display. Error is no response from UI. Confirmed no response from buttons, can not enter service mode. Inspected UI wire harness, after plungging harness back in no response until F2E2 returned. Needs new UI and main board. Follow up scheduled for 09/07 8-12pm; ordrng 1 W11367678 (PANEL-CNTL) and 1 W11305308 (CNTRL-ELEC)"

We serviced a

GE DISHWASHER

Model DU1345XTVO2

Near University Place, WA 98467

Cameron M.

Job Details: 08/29/2023

Customer concern is that dishwasher does not drain. Cycle tested unit. Verified drain pump operation and is intact. Found knockout plug in place in disposal. Causing unit to not drain. Knocked out plug. Cycle tested unit. All checks good

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US 01

Near Allen, TX 75013

Chad A.

Job Details: 08/29/2023

"Customer concern washer not completing cycles. Performed diagnostics and found error codes for unbalanced load and cold water flow. Water fill tested OK both hot and cold. Tub tilted due to weak suspension on left side causing out of balance condition. Need suspension for repair. No other failures detected at time of service. ; ordrng 1 DC97-16350V (ASSY DAMPER;27.6INCH,5.4CF,11.0?15%@250R)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW2

Near Rockwall, TX 75032

John

Job Details: 08/29/2023

"Customer concern is washer not spinning well. Found suspension rods worn and bouncy as well as hub severly worn and washplate siezed in place amd will have to be cut out of machine. Must replace suspension rods, hub, and washplate.; ordrng 1 W11130362 (Suspension rods) and 1 W10528947 (Hub) and 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richardson, TX 75081

John

Job Details: 08/29/2023

Customer concern is upper rack wheel is broken. Confirmed wheel broken and stop missing. Needs new wheel assy and stop.; ordrng 2 WPW10082861 (Stop)s and 1 W10888592 (Wheel assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Steilacoom, WA 98388

Cameron M.

Job Details: 08/29/2023

"Customer concern is that refrigerator lights flicker then stop producing light. Found failed control board, causing refrigerator cavity lights to flicker and shut off. Also found fault in led modules, causing no light production. Needs new main control and modules. Requires auth. ; ordrng 1 W10804160 (CNTRL-ELEC) and 1 W11205082 (MODULE) and 1 W11462342 (MODULE)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN2RS

Near Orting, WA 98360

Cejay

Job Details: 08/29/2023

"Customer concern is that washer is leaking. Found signs of water coming from door. Found signs of water leak from dispenser and fill hose, water signs under front panel by middle pinch point, water on counter weights. Needs new dispenser and fill hose. Follow up scheduled for 09/05 8-12pm; ordrng 1 WH42X29542 (DISPENSER DRAWER) and 1 WH01X29652 (DISPENSER FILL HOSE)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AW/US 03

Near Tacoma, WA 98409

Cameron M.

Job Details: 08/29/2023

"Customer concern is that washer does not complete cycle. Found debris in drain pump strainer, causing unit to not drain and spin. Cleaned debris. Cycle tested unit. All checks good"

We serviced a

KENMORE DISHWASHER

Model 66513412K701

Near Puyallup, WA 98374

Cejay

Job Details: 08/29/2023

"Shortly after arrival water restoration company arrived to examine water damage. Installed previously ordered water valve and linkage kit, found unit unleveled causing door alignment to be off, leveled unit, cycle tested dishwasher to verify repair and to check for leaks, all checks good. Water restoration company requested dishwasher be left uninstalled for their investigation. Left water valve with customer."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB855DC4

Near Mesquite, TX 75181

Patrick

Job Details: 08/29/2023

"Customer concern, dryer not fully drying clothes. Home vent just got cleaned. Found crushed vent hose behind unit. Corrected. Air test passed. Found grounded element. Replaced from truck stock. Tested unit. All checks good; used 1 WP3387747 (Element) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF7A

Near Heath, TX 75126

Patrick

Job Details: 08/29/2023

Replaced console and main control. Tested unit. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rockwall, TX 75032

Patrick

Job Details: 08/29/2023

"Ran svc cycle. Good fill, good spray, good dispenser, good voltage through tco, good drain, good heat. No error codes. Found spray arms and filter clogged, rinse aid compartment empty. Cleaned spray arms and filter, added ra. Ran normal cycle, heated dry. Customer to report."

We serviced a

GE REFRIGERATOR

Model PVD28BYNCFS

Near Rockwall, TX 75087

Patrick

Job Details: 08/29/2023

"Customer concern, unit not making ice. Found failed ice maker. Must replace. ; ordrng 1 WR30X39345 (Ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KUDW03CTSS3

Near Irving, TX 75063

John

Job Details: 08/29/2023

"Customer concern is soap not dissolving. Ran full diagnostic cycle. Good fill, wash, and drain. Soap dispenser operating normally. Advised Customer about priming hot water to unit before starting to endure soap dissolves"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model ETW4400WQ2

Near Garland, TX 75042

Lane

Job Details: 08/29/2023

Customer stated washer leaks intermittently. Performed diagnostics found faulty fill valve. All other functions checked good at time of service. ; ordrng 1 WPW10144820 (Fill valve)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF50K7500AW/A2. 11

Near Richardson, TX 75080

Lane

Job Details: 08/29/2023

Customer stated washer makes abnormal noise when spinning and doesn't spin clothes out fully. Performed diagnostics foumd faulty tub bearings causing loud noise. Door seal damaged due to contact with spin basket. All other functions checked good at time of service. ; ordrng 1 DC97-19681A (ASSY SEMI TUB BACK) and 1 DC97-19268A (Spin basket) and 1 DC64-02174F (Door diaphragm)

We serviced a

LG WASHER-FRONTLOAD

Model WM2016CW

Near Richardson, TX 75081

Lane

Job Details: 08/29/2023

"Customer stated washer fills on its own. Performed diagnostics found faulty inlet valves. Replaced inlet valves and performed multiple function tests. All functions checked good at time of service.; used 1 5220FR2075L (Fill valve), and 1 5220FR2006H (Fill valve) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821QB1

Near Carrollton, TX 75007

Lane

Job Details: 08/29/2023

Customer stated ice maker doesn't work. Performed diagnostics found faulty heater causing harvest issues. Model tag is not legible. Ice maker needs replacing to correct issue. All other functions checked good at time of service. ; ordrng 1 IM116000 (Ice maker)

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DB0

Near Garland, TX 75044

Lane

Job Details: 08/28/2023

Customer stated oven gives fault code for cooling fan. Performed diagnostics confirmed supply voltage good. Fan motor is locked up. All other functions checked good at time of service.; ordrng 1 W11107275 (Fan blower)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K7500EW/A3 01

Near Frisco, TX 75033

Chad A.

Job Details: 08/28/2023

"Customer concern part loose inside drum. During inspection found water jet inlet hanging inside drum. Screw holes stripped out of plastic and screws broken. ; ordrng 1 DC97-16919B (ASSY STEAM KIT;NOZZLE_INJECTION,SCREW)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9200SQ02

Near Puyallup, WA 98375

Cameron M.

Job Details: 08/28/2023

Installed previously ordered door boot and clamp. Cycle tested unit. All checks good left failed part with customer as part caused leak

We serviced a

GE DISHWASHER

Model GDF520PGJ5BB

Near Garland, TX 75043

Patrick

Job Details: 08/28/2023

Replaced heating element. Tested unit. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062922100"

Near Carrollton, TX 75006

John

Job Details: 08/28/2023

Customer concern is dryer not heating. Found open high limit fuse. Replaced high limit and thermal cut off. Vent checks yellow. All other checks good.; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9380SR/AA 06

Near Frisco, TX 75034

Chad A.

Job Details: 08/28/2023

"Customer stated unit not producing ice. On arrival found ice maker jammed and auger assembly blocked with ice. Ice maker box needs sealed and ice maker service kit needed. ; ordrng 1 DA82-02653A (A/S ASSY-ICE;DA94-04399E,FS,120) and 1 DA97-12540G (Auger)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A211

Near Rockwall, TX 75032

Patrick

Job Details: 08/28/2023

"Customer concern, unit very loud during spin. Confirmed. Found failed rear bearing. Must replace rear outer tub, spin basket assy, and bellows. Unit being condemned. Auth 86cssi.; O-emld tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA 03

Near Plano, TX 75074

Lane

Job Details: 08/28/2023

Customer stated ice maker keeps freezing over. Performed diagnostics found ice maker needs to be updated with service kit. All other functions checked good at time of service. ; ordrng 1 DA82-02656A (A/s assy ive)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC2

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 08/28/2023

"Customer concern is that washer does not complete cycle. Cycle tested unit 5x, found no mechanical defects at time of arrival. Found evidence of oversuds conditions present. Found evidence of stand pipe overflowing. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Also Advised customer plumber needed to address stand pipe. Instructed customer to monitor and call if issues persist."

We serviced a

MAYTAG DRYER-ELECTRIC

Model LDE512

Near Dallas, TX 75248

John

Job Details: 08/28/2023

"Came to install new felt seals and motor. Upon disassembly, found drum has cut through forward bulkhead at top and has been riding along the top of the heater duct, crushing it to the point that the contacts are crushed and all wires loose.; ordrng 1 WPY303404 (Heater duct complete) and 1 306670 (Forward bulkhead) and 2 306508 (Bearing kit)s and 1 WPY304693 (Jumper) and 1 306663 (Drum)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7230HC0

Near Plano, TX 75024

John

Job Details: 08/28/2023

Installed new UI panel. Ran calibration and diagnostic cycles. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDHE404DSS0

Near Wylie, TX 75098

Patrick

Job Details: 08/28/2023

"Customer concern, unit not draining. Removed glass from drain pump. Tested unit, all checks good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED5630HC2

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 08/28/2023

"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow).preformed temperature checks, in range. Cleaned and calibrated moisture sensor. Unit operating as designed. Advised customer dryer vent needs to be cleaned and shortened to allow sufficient air flow Advised customer to monitor and call if issues persist"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW560CHW4

Near Buckley, WA 98321

Cameron M.

Job Details: 08/28/2023

"Customer concern is that washer produces f9e1 error and trapping clothes in unit. Drained water from unit. Removed trapped clothes. Found debris in drain pump. Cleared debris, cycle tested unit. All checks good"

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Tacoma, WA 98498

Branden W.

Job Details: 08/28/2023

"Customer concern is that dishwasher control panel was replaced with a black one as the proper one was not available. No funtional issues with dishwasher. Needs proper color console. Requires Auth. ; ordrng 1 AGL75172631 (PANEL ASSEMBLY,CONTROL)"

We serviced a

LG DRYER-ELECTRIC

Model DLE7100W

Near Spanaway, WA 98387

Branden W.

Job Details: 08/28/2023

Installed previously ordered terminal block and customer supplied power cord. Cycle tested. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Graham, WA 98338

Cameron M.

Job Details: 08/28/2023

"Customer concern is that top rack fell. Found broken adjuster, causing rack to fall. Needs new adjuster kit. Installed new adjusters, cycle tested unit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Puyallup, WA 98374

Cameron M.

Job Details: 08/28/2023

"Customer concern is that ice maker is not making ice. Preformed visual inspection. Found ice buildup in auger, cleared buildup of ice. Placed unit in service mode, tested ice maker thermistor, shows functional. Preformed cycle tests via service mode. Found ice maker seized, causing unit to not produce ice. Needs new ice Maker. Follow up visit scheduled for 9/7 1-5; ordrng 1 W11557000 (ICEMAKER)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FGB24S5ABA

Near Dallas, TX 75238

Lane

Job Details: 08/28/2023

Customer stated oven doesn't heat. Performed diagnostics found ignition device not pulling correct amperage to allow for safety valve operation. Advise replacing ignitor to correct issue. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near McKinney, TX 75071

Chad A.

Job Details: 08/28/2023

Replaced washer suspension and cycled to test. Wash tub now centered and operating properly.

We serviced a

GE DISHWASHER

Model GLD4260L00SS

Near Dallas, TX 75230

Lane

Job Details: 08/28/2023

Customer stated dishwasher makes abnormal noise. Performed function test. No abnormal noises foumd at time of service. Wash pump and drain pump sound normal.

We serviced a

LG WASHER-FRONTLOAD

Model WM2016CW

Near Richardson, TX 75081

Lane

Job Details: 08/28/2023

Installed new rotor and drain pump. Performed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

MAGIC CHEF DRYER-ELECTRIC

Model YE225LV

Near Mesquite, TX 75181

Patrick

Job Details: 08/28/2023

"Customer concern, unit not heating. Good 240vac to unit. Stats check good, heating element good. Unit set to air fluff, reset to normal. Unit checks good at this time. Air test passed yellow."

We serviced a

GE REFRIGERATOR

Model ZISS480DMASS

Near Coppell, TX 75019

Lane

Job Details: 08/25/2023

Recoverd freon charge and introduced uv dye into system. Charged unit to factory charge weight. Customer instructed to let unit run untill freezer is unable to hold 0deg

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9151YW00

Near Dallas, TX 75219

Lane

Job Details: 08/25/2023

Tech was assigned as a helper;

We serviced a

FRIGIDAIRE RANGE

Model FEF336ECG

Near Dallas, TX 75215

Patrick

Job Details: 08/25/2023

Replaced lh infinite switches. Rf element tests good 21ohm. Not receiving l2 voltage from switch daisy chain. Tested unit all checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWPQ0

Near Spanaway, WA 98387

Cejay

Job Details: 08/25/2023

Customer concern is that dishwasher is leaking from airgap. Found clog at disposel causing drain at airgap. Cleared clog tested dishwasher all checks good

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11025132411"

Near Spanaway, WA 98387

Cameron M.

Job Details: 08/25/2023

Installed previously ordered parts. Cycle tested unit 3x. All checks good.

We serviced a

KITCHENAID RANGE

Model KERS303BWHO

Near Lakewood, WA 98498

Cameron M.

Job Details: 08/25/2023

"Installed previously ordered bake element, cycle tested unit. All checks good"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model MDE6800AYW

Near Rockwall, TX 75087

John

Job Details: 08/25/2023

"Customer concern is dryer makes a horribly loud screeching sound. Confirmed sound. Found both felt seals worn and pieces missing. Needs new felt seals, idler bearing, glides, and belt.; ordrng 2 WP33001807 (seal)s and 1 306508 (bearing,glide front) and 1 WP6-3700340 (Idler bearing) and 1 WP33002535 (belt)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED9700SQ0

Near Spanaway, WA 98387

Cejay

Job Details: 08/25/2023

"Customer concern is that dryer turns on but is not starting. Confirmed 240v at outlet, found open thermal fuse causing dryer not to start. Element tests good. Needs new thermal fuse. Installed new thermal fuse, preformed airflow test failed (yellow), unit is now operational. Advised customer dryer vents need service. ; used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

THOR RANGE

Model n/a

Near Dallas, TX 75223

Lane

Job Details: 08/25/2023

Customer stated range burners don't work. Performed diagnostics found burners needed to be adjusted for proper ignition. Performed function test after repair. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GDF650SMJ2ES

Near Tacoma, WA 98466

Cameron M.

Job Details: 08/25/2023

"Customer concern is that dishwasher leaks alot of water from under unit. Cycle tested unit. Found 3 separate leaks from sump seal, leaking heavily. Found hole in diverter,causing heavy leak. Also found leaking wash motor.causing swelling of sub floor under unit. Causing swelling of sub floor and cabinets. Needs new sump, sump seal wash motor and diverter. customer requested kick plate remains off unit to allow customer to place fans. Advised customer not to use unit. Advised customer parts show out of stock. AHS TO SUPPLY ; ordrng 1 WD08X22758 (GASKET - SUMP MANIFOLD) and 1 WD26X23258 (PUMP WASH KIT) and 1 WD19X25278 (DIVERTER ASM KIT) and 1 WD18X22782 (DISHWASHER SUMP MANIFOLD)"

We serviced a

FRIGIDAIRE DISHWASHER

Model LFBD2409LF3C

Near Tacoma, WA 98418

Cameron M.

Job Details: 08/25/2023

"Installed previously ordered wash motor and spray arms, cycle tested unit. Found heavy grease buildup in drain hose, causing slow drain issues. Cleared drain hose. Cycle tested unit 5x more. All checks good left failed part with customer as part caused leak."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6000AG0

Near Puyallup, WA 98372

Cameron M.

Job Details: 08/25/2023

Installed previously ordered drain pump assembly. Cycle tested unit. All checks good. Collected payment via card payment. Left failed part with customer.

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWPQ2

Near Rockwall, TX 75087

John

Job Details: 08/25/2023

"Customer concern DW not fully draining. Found timer makes a crunching sound when it reaches the drain position and does not fully drain unit, needs new timer.; ordrng 1 WP8535372 (timer)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7200KW2

Near Rockwall, TX 75087

John

Job Details: 08/25/2023

Customer concern is washer latch and strike are broken. Confirmed broken parts. Needs new door lock and strick.; ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch)

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Rowlett, TX 75089

John

Job Details: 08/25/2023

Installed new suspension rods. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLEX3470W

Near Rockwall, TX 75087

John

Job Details: 08/25/2023

Customer concern is dryer taking too long to dry. Found vent fail RED when attached to home ventilation and passes GREEN when disconnected from home ventilation. Advised Customer that home ventilation will need to be cleaned in order to avoid further heating issues. All other checks good.

We serviced a

LG RANGE

Model LRE3194ST

Near Graham, WA 98338

Cejay

Job Details: 08/25/2023

"Customer concern is that range only gets to 150?F confirmed 240v at outlet, terminal block is good, no signs of damage at control board, bake and broil elements test good for continuity, convection element open. Found stuck relays on control board causing oven not to heat preperly, needs new control board and convection element. Follow up scheduled for 09/05 8-12pm; ordrng 1 EBR74164814 (PCB ASSEMBLY,MAIN) and 1 MEE32902206 (HEATER,SHEATH) and 1 EBG61305805 (THERMISTOR)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE52A5500C/A3

Near Dallas, TX 75228

Patrick

Job Details: 08/25/2023

Replaced motor and blower assy. Tested unit. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50T5300AC/US01

Near Dallas, TX 75228

Patrick

Job Details: 08/25/2023

"Customer concern, unit not spinning. Ur code when spin only attempted with empty basket. Dampers fail bounce test. Found prior roach infestation in control board area. Unable to complete repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rockwall, TX 75032

Patrick

Job Details: 08/25/2023

"Replaced sump and heater, tested unit. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near McKinney, TX 75071

Chad A.

Job Details: 08/25/2023

Replaced gearcase and washplate. Cycled to test. All functioning properly. Spinning smoothly and running quiet.

We serviced a

LG WASHER-TOPLOAD

Model WT5270CW

Near McKinney, TX 75072

Chad A.

Job Details: 08/25/2023

Replaced main pcb and cycled to test. All functioning properly and no other failures detected.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6100P/A3

Near McKinney, TX 75070

John

Job Details: 08/25/2023

Customer concern is dryer not heating. Found terminal block and wires burned. Need new wire harness.; ordrng 1 DC93-00822A (Wire harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near McKinney, TX 75071

Chad A.

Job Details: 08/25/2023

Replaced ice maker and cycled to fill. Water level good and freezer temp at -2.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED49STBW1

Near Spanaway, WA 98387

Cejay

Job Details: 08/25/2023

"Customer concern is that dryer stopped half way through a cycle, and would work shortly after power cycling the dryer but now is no longer working. Found dryer only reciving 120v, cycled breaker outlet still only reciving 120v. Advised customer electrian is needed to correct power supply."

We serviced a

GE REFRIGERATOR

Model ZISS480DMASS

Near Coppell, TX 75019

Lane

Job Details: 08/24/2023

Customer stated refrigerator and freezer are not holding temperature. Performed diagnostics found signs of a sealed system leak. Advised performing a uv dye test. After leak is located component will need to be replaced. Estimate for leak test $399.00 plus tax

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11042922200"

Near Tacoma, WA 98445

Cejay

Job Details: 08/24/2023

"Customer concern is that washer is making a clicking noise durring operation. Noise is coming from basket shaft, shaft is bent, needs new rear tub, pully, nut, gasket and basket. Advised some parts are out of stock, AHS to supply requires auth. ; ordrng 1 W10772618 (Rear tub) and 1 WP8182650 (Pully) and 1 WPW10283361 (Nut) and 1 WPW10111158 (Gasket) and 1 WPW10202459 (Basket)"

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FFLE3900UW3

Near Plano, TX 75074

John

Job Details: 08/24/2023

Customer concern is dryer not heating. Customer advised that a different company has been out several times and it heats when they leave but stops heating 1-2 weeks later. Confirmed unit not heating. Found open heater causing no heat condition. Vent check fails RED indicating a severe restriction in home ventilation. Advised Customer that vents will need to be cleaned in order to avoid any further heating issues.; ordrng 1 137392702 (Heater assy)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model MEDC300XW0

Near Dallas, TX 75227

John

Job Details: 08/24/2023

"Customer concern is dryer not heating. Confirmed issue. Found open element. Replaced element from truck stock. All checks good.; used 1 279838 (ELEMENT,HEATER) from stock"

We serviced a

LG DRYER-ELECTRIC

Model DLEX4270V

Near Plano, TX 75093

Chad A.

Job Details: 08/24/2023

Customer concern dryer not heating properly. Cycled to test and found dryer to be overheating. Failed vent test and discovered vent restricted due to screen built into outside flap that is not removable without damaging hood. No failures found with dryer. Customer aware that dryer should not be used at all until vent is repaired.

We serviced a

LG DRYER-ELECTRIC

Model DLE7100W

Near Tacoma, WA 98408

Cameron M.

Job Details: 08/24/2023

"Customer concern is that dryer does not heat on normal cycle. Unit produces d80(d80 DUCT RESTRICTION ERROR) at arrival. Preformed airflow test failed(red).cycle tested unit, found no mechanical defects at time of arrival. Advised customer to disable eco dry. When Running normal cycle. Advised customer vent needs to be cleaned asap,before use resumes to prevent damage to unit. Unit operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Wylie, TX 75098

Patrick

Job Details: 08/24/2023

"Customer concern, unit not making ice. No im error codes stored. Found frozen fill tube. Must replace fill tube and fill tube heater. ; ordrng 1 W10815476 (Fill tube) and 1 W11087201 (Fill tube heater)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2735NE0

Near Plano, TX 75023

Chad A.

Job Details: 08/24/2023

Customer concern of no ice or water. During testing found Temps too cold and water bladder frozen due to broken air damper. Thawed bladder to test functions. Water working but valve to ice maker not opening and receiving proper voltage. Need water valve and damper for repair. Ice maker will cycle but unable to test for further problems without water being supplied to ice tray. ; ordrng 1 241518501 (Damper) and 1 242253002 (VALVE-WATER)

We serviced a

HOTPOINT WALL OVEN

Model RK767G0J4BG

Near Sunnyvale, TX 75182

Patrick

Job Details: 08/24/2023

Clock resets itself every day back to noon. Unit heating normally. Must reorder clock.; ordrng 1 WB19X10006 (Timer) and 1 WB19X10006 (Timer)

We serviced a

WHIRLPOOL RANGE

Model SF315PEKQ0

Near Mesquite, TX 75181

Patrick

Job Details: 08/24/2023

"Customer concern, oven will not light. Confirmed. Replaced igniter from truck stock. Tested unit. All checks good.; used 1 WB13K21 (Igniter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Carrollton, TX 75007

Lane

Job Details: 08/24/2023

Customer stated left side fresh food door doesn't close properly. Performed diagnostics found center hinge faulty. Both fresh food door gaskets are torn. All other functions checked good at time of service.; ordrng 2 W10830162 (Door gaskets)s and 1 W10917991 (Hinge)

We serviced a

LG RANGE

Model LREL6325F/00

Near DuPont, WA 98327

Cameron M.

Job Details: 08/24/2023

Installed previously ordered display module. Cycle tested. All checks good

We serviced a

LG DISHWASHER

Model LDF8072ST

Near Tacoma, WA 98445

Cejay

Job Details: 08/24/2023

"Customer concern is that dishwasher is leaking from underneath. Found leak coming from wash motor housing. Needs new wash motor. AHS to supply, requires auth. ; ordrng 1 ABT72909202 (CASING ASSEMBLY,PUMP)"

We serviced a

LG DRYER-ELECTRIC

Model DLG7188RM

Near Mesquite, TX 75181

Patrick

Job Details: 08/24/2023

"Customer concern, unit will not heat. Confirmed. Igniter fires for several seconds then goes out. Unit starts by itself as soon as door is closed. Must replace main control, gas valve and flame sensor. Found cracked drum. Must replace. Control listed as NLA.; ordrng 1 6501EL3001A (Flame sensor) and 1 5221EL2002A (Gas valve assy) and 1 3045EL1002E (Drum) and 1 6871EL1013B (Control)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Mesquite, TX 75181

Patrick

Job Details: 08/24/2023

"Customer concern, control acts strangely. F5e1 lid lock. Unit passed all service verification steps in auto test. Must replace lid lock. ; ordrng 1 W10861642 (Lid lock chrome shadow)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC5

Near Garland, TX 75040

John

Job Details: 08/24/2023

Installed new slider and rotor. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80H9930US

Near Rockwall, TX 75087

Patrick

Job Details: 08/24/2023

"Found highly dangerous electrical source. Obvious signs of arcing on outer case cover. See documented photos. Replaced vane motor, and sensor. Error code 7e reappeared after only minutes. This unit is unrepairable. 129nlvi"