We serviced a
FRIGIDAIRE RANGE
Model FFEF3O16USB
Near Enumclaw, WA 98022
Cameron M.
Job Details:
07/14/2023
"Customer concern is that front left burner is not functioning regulate temperature properly. Tested continuity of FL element. Found open FL element causing burner to not heat. Tested remaining, found infinite switches have faulty contacts, causing poor temperature regulation. Needs new element and four infinite switches. Follow up visit scheduled for 7/25 1-5; ordrng 1 5304516159 (ELEMENT-SURFACE) and 2 316436000 (SWITCH RL,FR)s and 2 316436001 (SWITCH FL,RR)s"
We serviced a
GE DISHWASHER
Model GPT225SSL0SS
Near Buckley, WA 98321
Cameron M.
Job Details:
07/14/2023
Installed previously ordered spray arms. Cycle tested unit. All checks good left failed parts with customer as part caused leak.
We serviced a
GE WASHER-FRONTLOAD
Model GFW650SPN0SN
Near Rockwall, TX 75087
Chad A.
Job Details:
07/14/2023
Replaced water valve and cycled to test. No other failures detected. All working good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD1A
Near Mesquite, TX 75181
Lane
Job Details:
07/14/2023
Customer stated home inspector stated dishwasher makes loud noise and doesn't drain. Performed diagnostics found foreign objects in drain and wash pump motor. Made customer aware that dishwasher is not installed correctly causing wash tub to bow out. Client is responsible for installation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Garland, TX 75040
John
Job Details:
07/14/2023
Customer concern is dishwasher will not start. Found unit fills properly but wash motor doesn't start. Removed toe panel and found evidence of recent rodent infestation. Advised Customer that warranty will not cover damage caused by any sort of infestation.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW5
Near Sunnyvale, TX 75182
Lane
Job Details:
07/14/2023
Installed gearcase with slider and agitator. Performed full function test after repair. All functions checked good at time of service.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW1
Near Tacoma, WA 98499
Cameron M.
Job Details:
07/14/2023
Installed previously ordered drain pump. Cycle tested unit. All checks good customer retained old part.
We serviced a
SAMSUNG DISHWASHER
Model DMT800RHS/XAA
Near Plano, TX 75093
Chad A.
Job Details:
07/14/2023
Customer stated dishwasher will not go through cycles. Cycled to test and found drain pump running but not moving water. Removed hose from disposer and found plug still in place. Removed and tested with no other issues detected.
We serviced a
GE WASHER-TOPLOAD
Model WJSR2080T5WW
Near Dallas, TX 75252
John
Job Details:
07/14/2023
Customer concern is washer fills and stops. Ran full function test on unit. Found speed selector knob not fully clicked over to a selection. Moved knob to proper selection. All checks good.
We serviced a
GE COOKTOP
Model PP989SN1SS
Near Richardson, TX 75080
John
Job Details:
07/14/2023
Customer concern is LR burner not working. Confirmed burner not working. Needs new LR infinite switch and burner.; ordrng 1 WB30X43560 (Bridge burner) and 1 WB24X10176 (LR infinite switch)
We serviced a
WHIRLPOOL RANGE
Model RF365PXKW
Near Wylie, TX 75098
John
Job Details:
07/14/2023
Customer concern is she heard a pop and bake element turned off and LF burner not comming on. Found open bake element and failed LF infinite switch. Needs new LF infinite switch and bake element.; ordrng 1 WPW10308477 (Bake element) and 1 WP3149400 (LF infinite switch)
We serviced a
GE WASHER-FRONTLOAD
Model GFW480SSK0WW
Near Lakewood, WA 98498
Cameron M.
Job Details:
07/14/2023
"Customer concern is that washer leaks from door, noise during spin, dispenser not allowing flow. Cycle tested unit, found stripped drain pump, causing unit to produce noise during operation. Found tear in door boot, causing unit to leak during operation. Found failed tub bearing, causing noise during spin cycle and causing basket to contact with front tuband door boot. Needs new front and rear tub assembly, basket asm, door seal, and drain pump. Advised customer do not attempt use of unit as leak ans tub damage will worsen. Advised customer parts show out of stock. REQUIRES AUTH Requires second tech. ; ordrng 1 WH45X10136 (TUB ASM REAR) and 1 WH01X21994 (SEAL ORING) and 1 WH45X10137 (BASKET AND TRUNNION ASM) and 1 WH45X10141 (TUB FRONT) and 1 WH08X22620 (GASKET MAIN) and 1 WH23X10051 (PUMP DRAIN)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN3RS
Near Plano, TX 75075
Chad A.
Job Details:
07/14/2023
Replaced drain pump and cycled to test. All working good and other failures detected.
We serviced a
AMANA DRYER-ELECTRIC
Model ALE443RAW
Near Plano, TX 75093
John
Job Details:
07/13/2023
"Customer concern is dryer making thumping noise. Confirmed noise. Found 2x rollers worn and loose on shaft. Belt worn and stretched beyond limit. Pulley worn and grooved from belt. Needs new belt, rollers, and pulley.; ordrng 1 WP40111201 (Belt) and 2 WP37001042 (Roller)s and 1 WPY54414 (Pulley)"
We serviced a
ESTATE DRYER-ELECTRIC
Model TEDS680EQ0
Near Coppell, TX 75019
Lane
Job Details:
07/13/2023
Customer stated dryer will not start. Performed diagnostics found door switch loose. Adjusted door switch and performed multiple function tests. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED9500TW3
Near Carrollton, TX 75007
John
Job Details:
07/13/2023
Customer concern is dryer making horrific screeching noise. Confirmed horrifically loud metal to metal noise. Found felt seal failed allowing drum to rub against rear bulk head. Needs new felt seal and belt.; ordrng 1 280114 (Felt drum seal) and 1 661570V (Belt)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5000EW/A3
Near Dallas, TX 75220
John
Job Details:
07/13/2023
"Customer concern is dryer will not start. Found when start button pushed, motor hums, no movement. Motor fails ohms check. Needs new motor assy.; ordrng 1 DC93-00101N (Motor duct assy)"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVW6230HW2
Near Garland, TX 75043
Patrick
Job Details:
07/13/2023
"Customer concern, unit not draining confirmed. Removed excess water. Found torn harness to drain pump. Mended wire, tested pump. All checks good. Must replace lower harness. ; ordrng 1 W11590868 (Lower wiring harness)"
We serviced a
GE RANGE
Model PP9830SJ1SS
Near Coppell, TX 75019
Lane
Job Details:
07/13/2023
Customer stated down draft vent doesn't work. Performed diagnostics found fan selected switch broken. Customer stated all other functions are working. ; ordrng 1 WB24X10174 (Fan switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Richardson, TX 75082
Patrick
Job Details:
07/13/2023
Replaced sump assy. Tested unit. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW148SSM0WW
Near Rockwall, TX 75087
Patrick
Job Details:
07/13/2023
"Customer concern, when start is pressed, 'door' is displayed and no operation ensures. Must replace ordered parts. ; O-emld tckt"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF300ANB/XAA 07
Near Dallas, TX 75225
John
Job Details:
07/13/2023
"Customer concern is washer leaving clothes wet. Found bearing has severly failed, causing basket to rub against inside lip of tub and door boot and not able to reach high speed spin. Needs new front and rear tub, basket, and door boot.; ordrng 1 DC97-16823A (Rear tub) and 1 DC61-02268A (Front tub) and 1 DC97-15478A (Spin basket) and 1 DC97-14932F (Door boot)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED5630HC1
Near Mesquite, TX 75150
John
Job Details:
07/13/2023
Customer concern is dryer not heating. Found open heating element causing no heat condition. Replaced element from truck stock. All checks good.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG RANGE
Model MERH753BAW
Near Dallas, TX 75228
John
Job Details:
07/13/2023
Customer concern is bake and temp set buttons not working. Confirmed buttons not responding. Needs new control board and overlay. AHS to supply NLA parts.; ordrng 1 74009705 (Clock with overlay)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5000EW/A304
Near Heath, TX 75032
Patrick
Job Details:
07/13/2023
Replaced element. Tested unit. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5000EW/A304
Near Dallas, TX 75253
Patrick
Job Details:
07/13/2023
"Customer concern, unit always runs when plugged in. Found stuck relay on main control. Must replace control. Air test passed yellow. AHS TO SUPPLY OUT OF STOCK PARTS.; ordrng 1 DC92-00669Y (Main pcb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Mesquite, TX 75149
Patrick
Job Details:
07/13/2023
"Customer concern, unit not draining. Removed debris from drain pump. Tested unit. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Plano, TX 75093
Chad A.
Job Details:
07/13/2023
Customer stated unit not going through cycles. During testing found wash motor frozen with no function. Good voltage to motor. Need pump and motor assembly for repair. ; ordrng 1 W11087376 (Pump & motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Murphy, TX 75094
Chad A.
Job Details:
07/13/2023
Customer stated unit leaking water. During testing found lower spray arm not working properly and lower door seal warped. Need both parts for repair. No repair at this time. ; ordrng 1 W10667473 (Seal) and 1 W10629546 (Arm spray)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6630HW0
Near Murphy, TX 75094
Chad A.
Job Details:
07/13/2023
Replaced all 4 shocks a d cycled to test. All working good.
We serviced a
KENMORE DISHWASHER
Model 66515831793
Near Dallas, TX 75244
Lane
Job Details:
07/13/2023
Customer stated dishwasher leaks a small amount of water under front panel. Performed diagnostics found float was full of debris preventing free movement. Lower rack items were keeping upper spray arm from rotating potentially causing leak through tub seal. Unable to reproduce leak at time of service. Advised customer to monitor unit for the next 3-4 cycles.
We serviced a
KITCHENAID WALL OVEN
Model KEBS277BBL2
Near Dallas, TX 75228
John
Job Details:
07/13/2023
"Customer concern is wall oven shutting off and on randomly and not heating properly after control board was rebuilt. Unit dead on arrival. Found proper 220v to control board but not voltage going to UI. Reseated ribbon cable, no change. Recommend replacing control board and membrane switch. AHS to supply NLA parts.; ordrng 1 3181705 (Control board) and 1 4454365 (Membrane switch black)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AF/A2
Near Garland, TX 75043
Lane
Job Details:
07/13/2023
Customer stated washer still is leaking internally after repair. Performed diagnostics and was unable to replicate issue. Reordering inlet valves. ; ordrng 1 DC62-30312J (Water valve) and 1 DC62-30314K (Water valve)
We serviced a
GE DISHWASHER
Model GDT530PSD2SS
Near Plano, TX 75074
Chad A.
Job Details:
07/13/2023
Customer stated unit not drying dishes. Performed diagnostics and found heater good but temp sensor reading out of range. Replaced flood switch with thermistor and tested good. No other failures detected. ; used 1 WD21X10519 (SWITCH FLOOD) from stock
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED5630HC1
Near Mesquite, TX 75150
John
Job Details:
07/13/2023
Customer concern is dryer not heating. Found open heating element causing no heat condition. Replaced element from truck stock. All checks good.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8127LW1
Near Frisco, TX 75034
Chad A.
Job Details:
07/13/2023
Customer stated unit stops midcycle. Performed diagnostics and no fault errors were present. Terminal block and voltage checked good. After running few minutes unit stops. During testing found motor thermal to be open. Needs motor and blower wheel.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV337AEG/XAA
Near Garland, TX 75044
Lane
Job Details:
07/13/2023
Replaced thermistor and performed heat cycle test. Dryer cycles at 162f. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near Richardson, TX 75082
Lane
Job Details:
07/13/2023
Customer stated dishwasher is unresponsive. Performed diagnostics confirmed 13.6VDC leaving main board. Replaced ui and foumd unit still unresponsive. Performed continuity test on harness. All wires checked good. Newfi will not allow full function due to communication error. User control needs to be reorderd.; ordrng 1 WD21X31909 (User control)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MFW9700SB1
Near South Hill, WA 98374
Cameron M.
Job Details:
07/13/2023
Installed previously ordered drain pump. Cycle tested unit. All checks good left failed part with customer.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US 01
Near Tacoma, WA 98446
Cameron M.
Job Details:
07/13/2023
"Installed previously ordered suspension rods, cycle tested unit. All checks good"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4 01
Near Lakewood, WA 98499
Cameron M.
Job Details:
07/13/2023
"Installed previously ordered clutch module, cycle tested unit. All checks good"
We serviced a
GE RANGE
Model JB258RM2SS
Near Tacoma, WA 98498
Cameron M.
Job Details:
07/13/2023
Installed previously ordered infinite switch. Cycle tested unit. All checks good
We serviced a
KENMORE RANGE
Model 790.94173310
Near DuPont, WA 98327
Cameron M.
Job Details:
07/13/2023
Installed previously ordered board and overlay. Cycle tested unit. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB4A
Near Spanaway, WA 98387
Cameron M.
Job Details:
07/13/2023
"Customer concern is that dishwasher has hole in left side of tub. Preformed visual inspection, found hole customer concerned about is inlet port. Cycle tested unit, 5x unit operating as designed. Advised customer on proper function of unit. Advised customer on using high quality detergent. No mechanical defects at time of arrival"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Dallas, TX 75230
John
Job Details:
07/13/2023
Customer concern is DW will not drain. Found unit full of water upon arrival. Drained unit using drain pump. Filled and drained unit multiple times using drain pump. Customer advised that she didn't know there was a was to drain unit in middle of cycle. Advised Customer on how to stop and cancel cycle. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN1WW
Near Mesquite, TX 75150
Patrick
Job Details:
07/11/2023
"Customer concern, unit leaks from front. Found small tear in door boot, must replace. No active fault codes. Updated firmware. ; ordrng 1 WH05X29521 (Door boot)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model 11025132411
Near Dallas, TX 75206
Patrick
Job Details:
07/11/2023
"Replaced lid lock, tested unit. All checks good."
We serviced a
WHIRLPOOL RANGE
Model NX58F5500SS/AA01
Near Dallas, TX 75215
Patrick
Job Details:
07/11/2023
"Customer concern, bake will not always fuction. Confirmed. Found failed igniter. Replaced from truck stock. Tested unit. All checks good. ; used 1 WB13K21 (Igniter) from stock"
We serviced a
GE REFRIGERATOR
Model PGSS5PJXASS
Near Garland, TX 75044
Lane
Job Details:
07/11/2023
Customer stated refrigerator stoped cooling. Performed diagnostics found faulty inverter. 120v ac and DC signal voltage check good. Advised customer repair couldn't be guaranteed due to units age. Compressor windings check good on resistance.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA48H7400AW/A2 01
Near Plano, TX 75093
John
Job Details:
07/11/2023
Installed new inlet valve. All checks good.
We serviced a
KITCHENAID RANGE
Model KERC607HBL6
Near Dallas, TX 75230
John
Job Details:
07/11/2023
Customer concern is door on range oven will not close properly. Confirmed right side hinge not seated all the way into hinge receptacle. Removed and reinstalled door correctly. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Rockwall, TX 75087
Lane
Job Details:
07/11/2023
Customer stated washer will not spin out clothes. Performed diagnostics found spin basket and hub stripped out. Agitator plate is rusted to transmission shaft. Ordering gearcase hub agitator and spin basket. ; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Hub) and 1 W10752719 (Spin basket) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LC0
Near Spanaway, WA 98387
Cameron M.
Job Details:
07/11/2023
"Customer concern is that washer latch broke. Found broken lid strike, causing unit to not start cycle. Needs new lid strike. Cycle tested unit all checks good"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6200VW0
Near Puyallup, WA 98371
Cameron M.
Job Details:
07/11/2023
"Installed previously ordered suspension rods, cycle tested unit, empty and with customer provided load of towels. All checks good."
We serviced a
MAYTAG WALL OVEN
Model CWE5800ACS14
Near Coppell, TX 75019
Chad A.
Job Details:
07/11/2023
Customer stated unit giving codes and lower oven not heating. During testing found upper oven to be giving stuck keypad failure. Keypad and control are together. Lowe oven not heating due to open bake element. Need clock a d bake element for repair. ; ordrng 1 WPW10201915 (Clock) and 1 WPY04000066 (Elmnt-bake)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW2
Near Coppell, TX 75019
Chad A.
Job Details:
07/11/2023
Customer stated unit giving error with no function. Control lock on and I disengaged. All tested good with no other failures.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Irving, TX 75063
Chad A.
Job Details:
07/11/2023
Customer stated clothes getting hung under agitator. During inspection found bolt and upper agitator to be tight and functioning properly but lower loose and off center. Splines worn on agitator and needs replaced. ; ordrng 1 WP3951744 (Agitator)
We serviced a
FRIGIDAIRE COOKTOP
Model JP3030DJ3BB
Near Irving, TX 75038
Chad A.
Job Details:
07/11/2023
Repaired and tested good. No other failures detected.
We serviced a
FRIGIDAIRE WALL OVEN
Model FFGW2426USB
Near Dallas, TX 75211
Patrick
Job Details:
07/11/2023
"Customer concern, unit will not power on, door locked. Confirmed. Attempted to free door lock manually, no luck. Good 120vac at connector. Will need to break door open to access unit. Must replace thermal cut out, door latch, inner door. Called ast got damage authorization to break open door. Upon disassembly, found major active roach infestation. Unable to proceed with repair."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EP/S2
Near Rockwall, TX 75087
Lane
Job Details:
07/11/2023
Customer stated dryer is making abnormal noise. Performed diagnostics found both rear rollers are faulty. Replaced rollers and performed function. All functions checked good at time of service. ; used 2 DC97-16782A (Roller) from stock
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Dallas, TX 75211
Patrick
Job Details:
07/11/2023
"Customer concern, unit will not turn on. Unit on back porch disconnected on arrival. Unable to fully test. Applied power. Drain pump energized immediately for less than 1 second then unit died. No heartbeat at control. Good 120vac to control. Unplugged j2 connector, power restored. F1e1 main control fault, f1e2 motor control fault, unplugged drain pump and reconnected j2. Good heartbeat. Ran drain and spin. Motor hums but does not turn. Motor 7.5,7.5, and 15 ohm. Drain pump 20ohm, capacitor 45uf Must replace main control and harness. ; ordrng 1 W11170319 (Main control) and 1 W11652038 (Lower harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Dallas, TX 75233
Patrick
Job Details:
07/11/2023
Replaced infinite switches. Tested unit. All checks good
We serviced a
LG DRYER-ELECTRIC
Model DLE4970W
Near Puyallup, WA 98371
Cameron M.
Job Details:
07/11/2023
"Customer concern is that dryer does not tumble with load, empty unit tumbles. Found failed start and run windings in motor, causing unit to not tumble under load,. Needs new motor and belt installed new belt and motor . Attempted cycle test. Found unit lost voltage supply from power recptical. Advised customer electrician needed to correct voltage supply issue. Also Advised customer if issues persist call for service."
We serviced a
GE DISHWASHER
Model GLD5560L00SS
Near Sumner, WA 98391
Cameron M.
Job Details:
07/11/2023
"Customer concern is that dishwasher does not power. Found open micro switches In door switch, causing unit to not power and run cycle. Needs new switches and door strike. Installed new switches and strike. Cycle tested unit 15x all checks good."
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.28102310
Near Garland, TX 75043
John
Job Details:
07/11/2023
Customer concern is washer leaking and makes 'funny sound' while filling. Found hot water inlet valve only opening partially and screeching. Also found drain hose leaking from where it passes through the connector on back of unit. Needs new drain hose and inlet valve assy. Found that both water service valves are corroded and siezed in place making them unable to be turned off. Advised Customer that a plumber will be necessary to replace service valves before washer repair can be completed.; ordrng 1 WPW10236686 (hose) and 1 W10853723 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Wylie, TX 75098
Lane
Job Details:
07/11/2023
Customer stated right front burner doesn't cycle and hot surface indicator stays on indefinitely. Performed diagnostics found faulty burner and infinite switch. Customer stated all other functions are working correctly. ; ordrng 1 W11047722 (Burner RF) and 1 WP3149400 (Switch infinite)
We serviced a
ROPER DRYER-ELECTRIC
Model RES7646KQ2
Near Wylie, TX 75098
John
Job Details:
07/11/2023
"Customer concern is dryer will not spin, only hums. Upon disassembly, found bottom left corner of front panel hanging loosely and not attached to unit. Found 2x rollers failed and siezed in place as well as worn idler pulley and belt. Motor checks good. Replaced rollers, belt and pulley. Once reassembled unit started 2x without any issue. On the 3rd time starting unit rotated once and then came to a screeching stop and motor began humming again. Found front panel severly warped on left side causing drum to be pulled off center and bind. Attempted to straighten panel enough to square drum to panel, no luck. Needs new front panel.; ordrng 1 279443 (Front panel)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE508DAYW
Near Dallas, TX 75243
John
Job Details:
07/11/2023
"Customer concern is dryer will not tumble when started and then starts smoking. Found when unit started, motor hums and element energizes and begins to smoke due to lack of airflow from blower wheel. Found start winding has failed. Drum will begin spinning when started by hand. Needs new motor and blower wheel.; ordrng 1 WP2200376 (motor-drve) and 1 56000 (Blower wheel)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11064722400
Near Dallas, TX 75248
John
Job Details:
07/11/2023
Customer concern is dryer getting too hot. Found open element grounded to case causing heater to constantly be energized and not cycle off. Needs new heater.; ordrng 1 279838 (Heater)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW1
Near Dallas, TX 75205
Chad A.
Job Details:
07/11/2023
Customer stated unit noisy and out of balance. Performed cycle test and found suspension to be bottomed out after fill cycle due to weak suspension rods. Need suspension for repair. No other failures detected at time of service. ; ordrng 1 W11130362 (Suspension)
We serviced a
SAMSUNG DISHWASHER
Model DMR78AHS
Near Plano, TX 75093
Lane
Job Details:
07/11/2023
Customer stated dishwasher door just falls. Performed diagnostics found faulty door springs and cables. All other functions checked good at time of service.; ordrng 2 DD61-00245A (Door spring)s and 2 DD67-00039A (Door cable)s
We serviced a
KENMORE DISHWASHER
Model 66513109K902
Near Plano, TX 75093
Lane
Job Details:
07/11/2023
"Customer stated new dispenser is leaking, performed diagnostics found rinse aid portion of dispenser is not holding liquid. When door is shut all rinse aid leaks from dispenser. ; ordrng 1 WPW10195175 (Dispenser)"
We serviced a
LG WASHER-TOPLOAD
Model WT5680HWA
Near Dallas, TX 75287
Lane
Job Details:
07/11/2023
Customer stated washer leaked intermittently. Performed diagnostics found faulty water inlet valve. Replaced valve and performed multiple function and leak tests after repair. All functions checked good at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
07/11/2023
Installed previously ordered drain pump and control board. Cycle tested unit. All checks good.
We serviced a
GE WASHER-TOPLOAD
Model WJSR4160D5WW
Near Mesquite, TX 75181
Patrick
Job Details:
07/11/2023
"Customer concern, unit not draining, overfilling, not spinning. Water in tub on arrival, selected drain, good drain good spin. Ran rinse and spin, good fill, good agitate, good drain, good spin. On third attempt drain pump failed to engage. Must replace drain pump. ; ordrng 1 WH23X10030 (Drain pump)"
We serviced a
WHIRLPOOL RANGE
Model RF368LXPS2
Near Tacoma, WA 98418
Cameron M.
Job Details:
07/11/2023
Installed previously ordered terminal block and screw. Customer furnished power cord. Cycle tested unit. All checks good
We serviced a
KENMORE DISHWASHER
Model 66512773K310
Near Dallas, TX 75252
John
Job Details:
07/11/2023
Customer concern is upper rack on DW has fallen. Found upper left rail stops have broken allowing rack to fall. Also one roller on left adjuster has broken off. Found Sears sent adjuster replacement but unit needs upper rail and rear stop as well. Will install new adjusters once new rail is replaced.; ordrng 1 WPW10195622 (Track stop) and 1 WPW10195623 (Upper left track)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US 01
Near Tacoma, WA 98446
Cejay
Job Details:
07/06/2023
Customer concern is that wash is going out of balance. Found failed suspension rods causing washer to go out of balance. Needs new suspension rods. Follow up scheduled for 07/12 1-5pm; ordrng 4 DC97-16350U (ASSY DAMPER)s
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6200VW0
Near Puyallup, WA 98371
Cameron M.
Job Details:
07/06/2023
"Customer concern is that washer does not balance during spin cycle, even after hub replacement. Cycle tested unit with customer provided load. Found worn suspension rods, causing unit to not balance. Needs new suspension rods collected payment in full via check payment follow up visit scheduled for 7/11 1-5.; ordrng 1 W10820048 (SUSPENSION)"
We serviced a
GE DISHWASHER
Model GDF630PSM0SS
Near Garland, TX 75043
Patrick
Job Details:
07/06/2023
"Customer concern, unit not operating. Confirmed. Found blown control fuse. Must replace drain pump, wash motor and control fuse. ; ordrng 1 WD21X25696 (Control fuse) and 1 WD19X24829 (Drain pump) and 1 WD26X23258 (Motor)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11047798800
Near Heath, TX 75032
Patrick
Job Details:
07/06/2023
Replaced pressure sw. Tested unit. All checks good.
We serviced a
WHIRLPOOL RANGE
Model RF368LXPS2
Near Tacoma, WA 98418
Cejay
Job Details:
07/06/2023
"Ustomer concern is that range was producing a burning smell and then produced an ach flash. Found damaged terminal block. Needs new terminal block, power cord and bolt. Advised customer power cord is not covered, customer must provided at time of follow up. Follow up scheduled for 07/11 8-12; ordrng 1 WP9761958 (BLOCK-TERM) and 1 WP3400016 (SCREW)"
We serviced a
SAMSUNG RANGE
Model FER300SX/XAA-01
Near Lewisville, TX 75067
Chad A.
Job Details:
07/06/2023
Customer stated that oven will not bake. Tested and found good voltage from control to bake element. Tested element and was found to be open. Need element for repair. ; ordrng 1 DG47-00038B (Heater sheath-bottom)
We serviced a
KENMORE DISHWASHER
Model 665.13423K701
Near Coppell, TX 75019
Lane
Job Details:
07/06/2023
Customer stated when dishwasher drains water leaks onto counter. Performed diagnostics found plumbing restriction causing air gap to back up. Customer needs a plumber.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF448AAP/XAA
Near Heath, TX 75032
Patrick
Job Details:
07/06/2023
"Customer concern, unit will not drain. Confirmed. Found detached impeller. Must replace pump. ; ordrng 1 DC96-01585C (Drain pump)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.850884
Near Coppell, TX 75019
Lane
Job Details:
07/06/2023
Customer stated door won't stay shut. Performed diagnostics found faulty door catch. Replaced both upper and lower catches. All functions checked good at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1148XTPBS
Near Irving, TX 75063
Lane
Job Details:
07/06/2023
"Customer stated dishwasher intermittently won't fill, wash quality on upper rack is poor. Performed diagnostics found rodent infestation and chewed up wires."
We serviced a
LG WASHER-FRONTLOAD
Model WM3270CW
Near Tacoma, WA 98407
Cameron M.
Job Details:
07/06/2023
"Customer concern is that washer does not drain. Cycle tested unit. Found stripped drain pump. Causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit, all checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Left failed part with customer. Collected payment via card. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
MAYTAG RANGE
Model MER8775AW0
Near Tacoma, WA 98406
Cameron M.
Job Details:
07/06/2023
"Installed previously ordered bake element. Cycle tested unit, all checks good."
We serviced a
GE DISHWASHER
Model GDF530PGM4WW
Near Lakewood, WA 98498
Cejay
Job Details:
07/06/2023
Installed previously ordered wash pump and drain pump. Cycle tested dishwasher for leaks. All checks good.
We serviced a
WHIRLPOOL WALL OVEN
Model KEBS277BSS00
Near Dallas, TX 75229
Lane
Job Details:
07/06/2023
Customer stated when oven door was closed inner glass shattered. Performed diagnostics found missing inner glass. Customer cleaned broken glass before service.; ordrng 1 WPW10335921 (Inner glass)
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near Carrollton, TX 75007
Chad A.
Job Details:
07/06/2023
Customer stated unit leaking water. Cycled and checked all components. During cycle found unit to be leaking from left side of door due to worn doors gasket. Need gasket for repair. No other leaks detected. ; ordrng 1 W11177741 (Seal gasket door)
We serviced a
KENMORE DISHWASHER
Model 66513593K600
Near Dallas, TX 75214
Lane
Job Details:
07/06/2023
Customer stated dishwasher started smoking during the beginning of cycle. Performed diagnostics found no abnormal operation at time of service. Advised customer if problem comes back to make another appointment. Electronics wire harness and motor check good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW0
Near Rowlett, TX 75089
Patrick
Job Details:
07/06/2023
"Customer concern, unit spraying oil from underneath. Confirmed. ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79640272900
Near Rowlett, TX 75089
Patrick
Job Details:
07/06/2023
"Mpa check. No stored codes, ran svc cycle, all checks good."
We serviced a
GE WALL OVEN
Model ZET1S0L1SS
Near Dallas, TX 75214
Lane
Job Details:
07/06/2023
Installed new sensor and control. Performed full function test after repair. All functions checked good at time of service.
We serviced a
LG DISHWASHER
Model n/a
Near Dallas, TX 75248
Chad A.
Job Details:
07/06/2023
Customer stated unit constantly running and getting ae error code. Cleared float area and cycled to test. No leaks from wash motor or pump. Small leak detected coming from door due to worn gasket. Need door gasket for repair. Water is clear and no suds. ; ordrng 1 3920DD3005A (Packing tub gasket)
We serviced a
LG WASHER-TOPLOAD
Model WT5070CW
Near Tacoma, WA 98445
Cameron M.
Job Details:
07/06/2023
"Customer concern is that washer produces error codes not balanced and not draining attempted cycle test of unit, found heavy buildup of debris at beginning of agitation. Also found unit not activating drain pump.also found service builtin for ue errors, per manufacturer Needs new main pcb. Also found brake in harness causing intermittent loss of power to drain pump.Needs new main pcb drain pump and wire harness. Advised customer parts show out of stock. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 5859EA1004P (DRAIN PUMP) and 1 EAD60820207 (HARNESS) and 1 EBR67466109 (PCB MAIN)"
We serviced a
GE WASHER-TOPLOAD
Model PTW6000BSR1WS
Near Graham, WA 98338
Cameron M.
Job Details:
07/06/2023
Customer concern is that washer bangs around during operation. Cycle tested unit 5x with customer provided load of towels. Found no mechanical defects at time of service. Advised customer to monitor and call if issues persist. Also Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Advised customer on proper loading practices.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Wylie, TX 75098
Chad A.
Job Details:
07/06/2023
Customer concern that unit is noisy and not going through cycles. During cycle test found actuator not functioning properly. Removed and discovered actuator to be jammed. Replaced shift actuator and cycled to test. All working properly and no other failures detected. ; used 1 W10913953 (ACTUATOR) from stock