Service History 37 - RPS Appliance Repair

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8540FW

Near Buckley, WA 98321

Cameron M.

Job Details: 06/12/2023

Customer concern is that dryer produces noise during operation. Found model and serial not matching to work order. Advised customer will need to call to correct issue

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11045966400

Near Sumner, WA 98390

Cejay

Job Details: 06/12/2023

"Customer conern is that washer was leaking and is now making a noise durring spin cycle. Found fallen basket which caused damaged to front tub. Needs new basket assembly, front and rear tub, tub seal, door seal. Advised customer parts show discontinued and out of stock. AHS to supply. Requires Auth. Requires second tech. Advised customer washer will need to be made accessible for repair. ; ordrng 1 W10772617 (Rear tub) and 1 WP8181673 (Tub seal) and 1 W10772607 (Front tub) and 1 8182232 (Basket) and 1 WP8182119 (Door seal)"

We serviced a

LG DISHWASHER

Model LDT5678ST

Near Dallas, TX 75243

Patrick

Job Details: 06/12/2023

"Customer concern, unit inoffensive will not turn on or stops during use. No error codes reported. Found improper drain hose routing, corrected. Tested unit. Good fill, good spray, good dispenser, good drain. All checks good."

We serviced a

FRIGIDAIRE RANGE

Model FGEF3055MFF

Near Lewisville, TX 75067

John

Job Details: 06/12/2023

Installed new control board and overlay. All checks good.

We serviced a

KITCHENAID RANGE

Model KEBK171BSS00

Near Farmers Branch, TX 75234

Patrick

Job Details: 06/12/2023

Replaced control boards. Tested unit. Good preheat to 350 then 425 then 475. All checks good.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MVWC565FW1

Near Dallas, TX 75229

Patrick

Job Details: 06/12/2023

"Customer concern, unit makes grinding noise during agitate. Replaced hub from truck stock. Tested unit under load. All checks good. ; used 1 W10528947 (Hub) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near McKinney, TX 75071

Lane

Job Details: 06/12/2023

"Customer stated dishwasher gave code and failed to finish cycle. Performed diagnostics found standing water inside unit. Performed cancel drain evacuating all water front dishwasher without issue,. Ran diagnostics test cycle with no failures. Dishwasher has fault code stored for water inlet issue. Checked drain pump for obstruction and performed multiple drain tests. Dishwasher is functioning correctly at time of service.; O-emld tckt"

We serviced a

HOTPOINT RANGE

Model 109RG2

Near Edgewood, WA 98372

Cejay

Job Details: 06/12/2023

"Customer concern is that bake element intermittinly is operational and FR burner also dose not work. No model and serial tag. Found open bake element, also found wire harness is extremely brittle, needs new wire harness, bake element, RF burner, RF burner switch, oven control switch. Advised customer parts are no longer available. Called AHS. Auth #165AAWP."

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Dallas, TX 75235

Patrick

Job Details: 06/12/2023

"Replaced control, set personality, tested unit. All checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW1

Near Heath, TX 75032

Patrick

Job Details: 06/12/2023

"Customer concern, unit gets stuck with 1 minute left. Ran drain and spin empty. Good drain, good spin, good complete. Ran quick wash with 5 towels. Good complete. Unable to replicate concern at this time. Likely off balance situation."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6120HW

Near Rockwall, TX 75087

Patrick

Job Details: 06/12/2023

Customer canceled appt.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45T3200AW/A4 01

Near Lakewood, WA 98499

Cejay

Job Details: 06/12/2023

"Customer concern is that washer is making a noise durring agitation. Cycle tested washer empty, no noise. Cycle tested washer with customer provided load, faint noise, possible belt stretch or slipping. Needs new belt. Advised customer washer will need to be made accessible for repair. Customer will call office to schedule follow up. ; ordrng 1 DC66-10170B (Belt)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AW/US

Near Eatonville, WA 98328

Cameron M.

Job Details: 06/12/2023

"Customer concern is that washer produces suds and water from unit dispenser door and between console and front panel. Found bulletins of similar condition unrelated to serial number of unit. Inspected unit found no build up in dispenser. Cycle tested unit. Found failed drum bearing causing unit to produce noise during operation. Also found leaking dispenser assembly, causing customer concern of unit leaking from dispenser. Needs new dispenser asm, drawer, rear tub asm, and drum asm. REQUIRES AUTH REQUIRES second tech advised customer may take time to receive parts. ; ordrng 1 DC97-21594C (ASSY S.TUB BACK) and 1 DC97-21456A (ASSY DRUM-MODULE) and 1 DC97-22579B (ASSY S.DRAWER) and 1 DC97-21472A (ASSY HOUSING DRAWER-MODULE)"

We serviced a

JENN-AIR WALL OVEN

Model JJW2830DP01

Near Coppell, TX 75019

John

Job Details: 06/12/2023

Customer concern is upper wall oven giving F6 E1 code whenjn use and then shuts off. Found temp sensor readout on upper oven fluctuates as it heats and does not correspond to actual temp inside unit. Temp sensor passes ohms checks. Need new control board.; ordrng 1 W11179310 (Control board) and 1 Corecharge (Core charge)

We serviced a

ROPER WASHER-TOPLOAD

Model RAB1121EW1

Near Irving, TX 75062

John

Job Details: 06/12/2023

Customer concern is that they believe the washer was not reassembled propely after last service. Found left side cabinet clip not fully snapped in place causing cabinet to shake while in use. Re installed cabinet Clio and tested. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model LGBD2435NB0A

Near Eatonville, WA 98328

Cameron M.

Job Details: 06/12/2023

Customer concern is that lower spray arm disengaged and melted. Serial number unreadable worn off. Found disengaged spray arm melted during to resting on element. Needs new spray arm and support. Installed new spray arm and support. Cycle tested unit. All checks good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Tacoma, WA 98408

Cejay

Job Details: 06/12/2023

Customer concern is that dishwasher is not draining. Confirmed 120v to drain pump no activation. Needs new drain pump. Follow up schexuled for 06/20 8-12pm; ordrng 1 W11412291 (PUMP-DRAIN)

We serviced a

KENMORE DISHWASHER

Model 58716142400

Near Tacoma, WA 98445

Cejay

Job Details: 06/12/2023

"Customer concern is that dishwasher will not start. Found failed wire nut causing a loss of neutral. Imstalled new nut, cycle tested unit, grinding noise coming from wash motor. Needs new wash motor kit. Advised customer motor shows out of stock and may take time to recive. AHS to supply. Requires auth.; ordrng 1 154859201 (TOWER MOTOR KIT W H)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AV/US

Near Eatonville, WA 98328

Cameron M.

Job Details: 06/12/2023

Installed previously ordered door boot. Cycle tested unit. All checks good left failed part with customer as part caused leak. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T3200/A3

Near Dallas, TX 75211

John

Job Details: 06/12/2023

Customer concern is dryer will not stop tumbling unless it is unplugged. Confirmed issue. Found unit is heating properly. Needs new control board.; ordrng 1 DC92-02527E (Control board)

We serviced a

KENMORE RANGE

Model 79074233310

Near Dallas, TX 75220

John

Job Details: 06/12/2023

Installed new control and overlay. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near McKinney, TX 75071

Lane

Job Details: 06/12/2023

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550US/AA

Near Dallas, TX 75230

Lane

Job Details: 06/07/2023

Customer stated dishwasher doesn't wash well. Performed diagnostics found water wall spray arm not attached. Reattached spray arm and performed full function test. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Richardson, TX 75082

Lane

Job Details: 06/07/2023

Customer stated dryer takes several cycles to dry. Performed diagnostics found dryer ventilation needs cleaning and dryer receptacle is falling out of wall. Advised customer to have ventilation cleaned to restore dryer efficiency.

We serviced a

SAMSUNG DISHWASHER

Model DMR78AHS

Near Plano, TX 75093

Lane

Job Details: 06/07/2023

Customer stated dishwasher makes abnormal noise during startup. Performed diagnostics found drain pump motor making a roaring and humming noise. All other functions checked good at time of service. ; ordrng 1 DD81-01527A (Rrain pump)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 01

Near Plano, TX 75094

John

Job Details: 06/07/2023

Installed new drain pump. All checks good.

We serviced a

KENMORE DISHWASHER

Model 665.14573N612

Near Murphy, TX 75094

John

Job Details: 06/07/2023

Customer concern is dishes on top rack not drying. Entered service cycle. Unit heating as designed. Advised Customer about the use of rinse aid and that plastic items will not dry like others. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV395ETPAWR/A1

Near Wylie, TX 75098

John

Job Details: 06/07/2023

Customer concern is dryer not heating. Found burnt wire on thermal cut-off causing no heat condition. Replaced connecter on thermal cut-off and L1 connection to element. All checks good.; used 1 279457 (WIRE-SPADE) from stock

We serviced a

GE WALL OVEN

Model JKS3000SN1SS

Near Dallas, TX 75252

Lane

Job Details: 06/07/2023

Installed new door glass and performed multiple function tests after. All functions checked good at time of service.

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.26912691

Near Plano, TX 75093

John

Job Details: 06/07/2023

Installed new clutch assy. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM2250CW

Near Dallas, TX 75252

John

Job Details: 06/07/2023

Installed new dispenser housing. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7230HW0

Near McKinney, TX 75070

John

Job Details: 06/07/2023

Installed new control board. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model 79661523210

Near Rockwall, TX 75032

Patrick

Job Details: 06/07/2023

"Replaced belt, rollers and idler. Tested unit. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Carrollton, TX 75007

Lane

Job Details: 06/07/2023

Customer stated washer stopped mid cycle. Performed diagnostics found no stored fault codes. Ran test cycle through diagnostics with no problems. During testing washer began doing abnormal things showing signs of voltage bleeding over and stored motor fault. Advise replacing complete wire harness with new motor and cap. ; ordrng 1 W11095106 (Wire harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near University Place, WA 98466

Cejay

Job Details: 06/07/2023

"Customer concern is that dishwasher fills with water but dose not wash. Pulled error codes.F4E3,F7E1, confirmed voltage to wash motor but no operation. Needs new wash motor. Follow up scheduled for 06/16 8-12pm; ordrng 1 W11665769 (PUMP&MOTOR)"

We serviced a

GE WASHER-FRONTLOAD

Model GFWN1100D0WW

Near Rockwall, TX 75032

Patrick

Job Details: 06/07/2023

"Customer concern, unit fills even when not in use. Confirmed. Water off at wall on arrival. Water on floor on arrival. Replaced inlet valve from preorder. Tested unit. Found leak from torn door boot. Must replace boot. ; ordrng 1 WH08X10064 (Door boot)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FFEW3026TSC

Near Puyallup, WA 98371

Cameron M.

Job Details: 06/07/2023

Installed previously ordered tube asm. Tested unit. All checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB755DW0

Near Plano, TX 75075

John

Job Details: 06/07/2023

"Came to install newinlet valve. Customer stated that plumber came but didn't have any new service valves but he did shut water off to washer. Per customer request, I installed new inlet valve. Unable to test unit for leaks. Customer advised that he will monitor unit once water is restored and check for leaks."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC2

Near Fircrest, WA 98466

Cejay

Job Details: 06/07/2023

"Installed previously ordered ACU, cycle tested washer, confirmed doorlock and motor operation. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6300C/A3

Near Heath, TX 75126

Patrick

Job Details: 06/07/2023

"Customer concern, unit not turning. Found unit not heating, go8d 240vac to t terminal, disassembled unit. All thermostats and element checks good. Reset all connections including at board. Reassembled. Tested unit. All checks good. Possible bad connection to heater. Unit passed air test yellow. Possible relay issue on main board or motor switch. Unable to determine at this time."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW95HEXW2

Near Forney, TX 75126

Patrick

Job Details: 06/07/2023

"Customer concern, unit displays error codes during use. Confirmed. F6e1 communication error f8e1no water detected f0e1 load detected during clean washer f5e2 door lock error. Unit failed lock test in diag mode. Unit installed on improper pedestal. Must replace lid lock. ; ordrng 1 WP8183270 (Door lock)"

We serviced a

GE RANGE

Model J BP26G R3WH

Near Tacoma, WA 98407

Cejay

Job Details: 06/07/2023

"Customer concern is that range FR burner dispersed flames and self clean function dose not work. Found failed FR burner, also found failed recptical. Customer concern is that original complaint with previouse repair company was FR burn is stuck on high. Needs new FR infinite switch, burner and repctical, bowl and oven control switch. Advised customer parts show NLA. FAH to supply. Requires auth. ; ordrng 1 WB30M2 (8' burner) and 1 WB21X36771 (INFINITE) and 1 WB22X5122 (Oven control switch) and 1 WB31M19 (Black bowl) and 1 WB17X5113 (Recptical)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model GHW9400PL0

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 06/07/2023

"Customer concern is that washer boot torn , unit not completing cycle. Preformed visual inspection, found torn door boot, causing heavy water leak during operation. Also found leaking drain pump. Advised customer due to damage to boot unable to preform cycle test. Needs new door boot and drain pump follow up scheduled for 6/16 1--5; ordrng 1 280187 (PUMP-WATER) and 1 WP8182119 (BELLOW)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MTW6700TQ1

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/07/2023

"Customer concern is that washer is rusting at hinge locations and around bleach dispenser, and washer does not allow low speed spin in normal cycle. Found unit top rusting heavily surrounding bleach dispenser and hinge point. Also found unit top rusting at right side hinge point. Cycle tested unit , found failed bearing, causing loud spin cycle. Also found worn suspension rods, causing unit to not balance during spin cycle. Needs new top, suspension rods and bearing. Advised customer on manufacture designed cycle selection. Advised customer parts show NLA. AHS TO SUPPLY. REQUIRES AUTH ; ordrng 1 8565314 (TOP) and 1 W10435302 (BEARING KIT) and 1 W10820048 (SUSPENSION)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW0

Near Buckley, WA 98321

Cameron M.

Job Details: 06/07/2023

"Customer concern is that washer produces noise during operation. Found stripped hub, causing excessive tub play and to not spin fully. Also found failed gearcase, causing loud noise during spin cycle. Needs new hub ,gearcase, belt and pully. Customer declined repair at this time."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HC0

Near Buckley, WA 98321

Cameron M.

Job Details: 06/07/2023

"Customer concern is that washer produces noise during operation and does not complete cycle. Cycle tested unit via service mode, found sticking inlet valves causing unit to produce noise during fill. Also found dispenser clogged with debris at inlet ports, causing unit to produce squealing noise during fill. Needs new inlet valves both hot and cold and dispenser. Advised customer warranty supplies parts, mat take time to receive parts. ; ordrng 1 W11316256 (valve) and 1 W11316255 (valve) and 1 W11524103 (DRAWER)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2 02

Near Puyallup, WA 98374

Cejay

Job Details: 06/07/2023

"Customer concern is that dryer is making a noise durring operation. Found debris in blower wheel causing noise durring operation. Cleared debris from blower, cycle tested dryer all checks good. Customer unavailable for siganture."

We serviced a

GE RANGE

Model P2S975SEM1SS

Near Graham, WA 98338

Cameron M.

Job Details: 06/07/2023

"Installed previously ordered ignitors and spark module. Cycle tested. found warped burner head ,causing insufficient grounding for ignition. Needs new burner head no charge. Follow up visit scheduled for 6/15 1-5; ordrng 1 WB16T10038 (HEAD BURNER MAIN)"

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/07/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000DW4

Near Forney, TX 75126

Patrick

Job Details: 06/07/2023

"Customer concern, unit seems during use. Confirmed. Found failed idler. Replaced from truck stock. Tested unit. All checks good. Unit passed air test yellow. ; used 1 W10837240 (Idler) from stock"

We serviced a

GE WASHER-TOPLOAD

Model GTW720BSN0WS

Near Mesquite, TX 75149

Patrick

Job Details: 06/07/2023

"Customer concern, unit will not complete spin cycle. Found pressure tube had fallen from pressure sensor. Reconnected. Tested unit. All checks good."

We serviced a

FRIGIDAIRE RANGE

Model FFEF3016VSA

Near Mesquite, TX 75149

Patrick

Job Details: 06/07/2023

"Replaced control, overlay, and elements. Tested unit. All checks good."

We serviced a

AMANA DRYER-ELECTRIC

Model NED2335AYW

Near Dallas, TX 75217

Patrick

Job Details: 06/07/2023

"Customer concern, unit not heating. Confirmed. Found burned terminal at element. Thermostats and element check good. Reterminated, tested units. All checks good. ; used 1 TJ90T1112C (Hi temp terminal) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2275XTVY1

Near Richardson, TX 75082

John

Job Details: 06/07/2023

Installed new vent assy and UI panel.

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ0WW

Near Dallas, TX 75204

Patrick

Job Details: 06/06/2023

"Replaced motor, speed sensor, and pulley assy. Tested unit. All checks good."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HW0

Near Plano, TX 75074

John

Job Details: 06/06/2023

Installed new pump assy. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GFD85ESPN0RS

Near Sachse, TX 75048

John

Job Details: 06/06/2023

Installed new rollers and belt. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA40J3000AW/A2

Near Wylie, TX 75098

John

Job Details: 06/06/2023

Installed new control board. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Lewisville, TX 75067

Lane

Job Details: 06/06/2023

Replaced pump and motor assembly and new drain pump motor. Performed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

KENMORE DISHWASHER

Model 66517034403

Near Coppell, TX 75019

Lane

Job Details: 06/06/2023

Installed new sump assembly and control panel. Performed multiple function and leak tests after repair. All functions unctions checked good at time of service..

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW92HEFW0

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/06/2023

Installed previously ordered dispenser. Cycle tested unit. All checks good

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631523211

Near Puyallup, WA 98371

Cameron M.

Job Details: 06/06/2023

"Arrived to Install previously ordered dispenser and gearcase asm. Found washplate seized to gearcase. Called AHS, AHS advised for customer to contact ahs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Irving, TX 75062

Lane

Job Details: 06/06/2023

I stalled new sump 3. Performed function and leak test for 15min. All functions checked good at time of service.

We serviced a

GE WALL OVEN

Model PT970SM1SS

Near University Place, WA 98467

Cameron M.

Job Details: 06/06/2023

"Customer concern is that oven does not heat properly. Preformed temperature checks of oven, failed to achieve set temperature. Confirmed correct operation of convection fan and element. Verified broil element functioning properly. Found sticking element relay on main control. Causing unit to not heat to set temperature. Also found open bake element, causing unit to not heat on bake setting. Needs new main oven control and element . Follow up visit scheduled for 6/15 8-12; ordrng 1 WB27T10916 (RANGE OVEN CONTROL BOARD) and 1 WB44T10105 (ELEMENT BAKE ASM)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Federal Way, WA 98023

Cejay

Job Details: 06/06/2023

"Customer concern is that dishwasher fills but dose not wash. Pulled error codes. 6-1. Confirmed voltage to wash motor but no operation, needs new wash pump. Installed new pump and motor assembly, cycle tested dishwasher for leaks, all checks good."

We serviced a

ELECTROLUX RANGE

Model EW36GC55PS

Near Auburn, WA 98001

Cejay

Job Details: 06/06/2023

"Installed previously ordered center burner and cap, right rear burner and cap, cycle tested burners all chexks good."

We serviced a

KENMORE RANGE

Model 79093752104

Near Lakewood, WA 98499

Cameron M.

Job Details: 06/06/2023

Installed previously ordered main control and overlay. Cycle tested unit. All checks good

We serviced a

LG DRYER-ELECTRIC

Model DLEX5170V

Near Irving, TX 75062

Lane

Job Details: 06/06/2023

Installed new user control with knob. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Edgewood, WA 98372

Cejay

Job Details: 06/06/2023

"Installed previously ordered main control, control panel and spray arm. Cycle tested dishwasher, errors did not return. All checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8400TB01

Near Wylie, TX 75098

John

Job Details: 06/06/2023

Customer concern is washer taking long time to drain. Found no bedris in coin catch and pump motor no spinning fast enough. Replaced drain pump. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5 02

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 06/06/2023

"Installed previously ordered hall sensor and inverter board. Cycle tested unit, all checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Puyallup, WA 98374

Cejay

Job Details: 06/06/2023

"Customer concer is that dishwasher is leaking from leftside. Collected 75$ deductable via check. Cycle tested dishwasher for 45 minutes no leaks, no physical signs of leaks prior to arrival. Advised customer on proper loading practices, to moniter dishwasher, if leak persists to call and schedule another appointment."

We serviced a

KENMORE DISHWASHER

Model 66513229N412

Near Mesquite, TX 75181

Patrick

Job Details: 06/06/2023

"Customer concern, unit leaks during use. Confirmed. Found drip from vent assy soaking detergent dispenser. Must replace both. ; ordrng 1 W10861000 (Detergent dispenser) and 1 WPW10195032 (Vent cover) and 1 WPW10469575 (Vent assy)"

We serviced a

LG WASHER-FRONTLOAD

Model WM3770HWA

Near Forney, TX 75126

Patrick

Job Details: 06/06/2023

Upon full disassembly found pin hole in rh recirculation delivery tube. Glued and taped hole. Must replace tube. ; ordrng 1 MEJ62484609 (Rh recirc hose)

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068702894

Near Puyallup, WA 98375

Cejay

Job Details: 06/06/2023

"Customer concern is that dryer is not starting a cycle. Confirmed customer concern. Found dryerr vent completely crushed causing poor airflow. Found open thermal fuse causing dryer not to start, needs new thermal fuse. Installed new thermal fuse, straightened flex vent and preformed airflow test failed (yellow) advised customer dryer vents need service. Customer signed airflow acknowledgement.; used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC400XW1

Near Sachse, TX 75048

John

Job Details: 06/06/2023

Installed new door strike and control board. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX700XL2

Near Rockwall, TX 75087

John

Job Details: 06/05/2023

Customer concern is washer is filling while not in use. Confirmed unit filling. Found inlet valve remaining partially open. Replaced dispenser/inlet valves. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV431AEP/XAA

Near Rockwall, TX 75032

John

Job Details: 06/05/2023

Customer concern is dryer not heating. Found open element causing no heat condition. Replaced element from truck stock. All checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED5800TWO

Near Garland, TX 75044

John

Job Details: 06/05/2023

Customer concern is dryer keeps running after timer stops. Found door switch broken so that it doesn't disengage when door opened. Replaced door switch. All checks good.

We serviced a

GE RANGE

Model ZEU36KSK2SS

Near Coppell, TX 75019

Lane

Job Details: 06/05/2023

Customer stated cooktop knob broke off. Preformed diagnostics found switch stem broke causing issue. Left rear anf right front switches need replacing. All other functions checked good at time of service.; ordrng 1 WB24T10134 (Switch infinite) and 1 WB24T10119 (Switch infinite)

We serviced a

LG WASHER-FRONTLOAD

Model WM4370HKA

Near Irving, TX 75063

Lane

Job Details: 06/05/2023

Customer stated washer makes squeaking noise. Performed diagnostics found tub spring holder broken on right side causing noise .advised replacing both springs with new holders. All other functions checked good at time of service. ; ordrng 2 4970FR2084Z (Tub spring)s and 2 4930FR3040A (Spring holder)s

We serviced a

LG WASHER-FRONTLOAD

Model WM2075CW

Near Mesquite, TX 75150

Patrick

Job Details: 06/05/2023

"Customer concern, unit leaking from underneath. Confirmed. Found failed rear bearing and cracked tub. Visible through drain trap opening. Must replace entire wash assy. Ahs must source parts. Unit located in closet, stacked. ; ordrng 1 4986ER0004F (Bellows) and 1 3045ER1006E (Spin basket) and 1 3550ER0004B (Tub front) and 1 4434ER0002D (Spider gear) and 1 AJQ35154203 (Tub rear)"

We serviced a

GE WASHER-TOPLOAD

Model GTW490ACJ3WS

Near Dallas, TX 75228

Patrick

Job Details: 06/05/2023

"Customer concern, unit will not begin cycle. Confirmed. Found door close not registering at board. Must replace door lock from truck stock. Customer ok'd $344.62 estimate. Replaced lid switch, tested unit, all checks good. ; used 1 WH08X32697 (Lid lock) from stock"

We serviced a

GE WALL OVEN

Model JKP07G0J3BG

Near Mesquite, TX 75150

Patrick

Job Details: 06/05/2023

"Customer concern, baffle element not heating. Confirmed. Replaced element. Tested unit. All checks good."

We serviced a

GE COOKTOP

Model JGP329SET1SS

Near Irving, TX 75063

Lane

Job Details: 06/05/2023

Customer stated burners don't work properly. Performed diagnostics found multiple gas orifices needed cleaning. Right front burner base and cap are faulty causing lame to br uneven. All other functions checked good at time of service.; ordrng 1 WB16T10046 (Burner) and 1 WB29K10024 (Burner cap)

We serviced a

MAYTAG LAUNDRY CENTER

Model WET4024HW0

Near Puyallup, WA 98371

Cameron M.

Job Details: 06/05/2023

"Customer concern is that washer does not start cycle. Preformed visual inspection of unit , found broken lid hinge. Causing lid and lidlock to not align properly resulting in unit not starting cycle. Needs new lid assembly. Collected payment in full via card payment. Follow up visit scheduled for 6/14 8-12; ordrng 1 W11189136 (LID)"

We serviced a

ELECTROLUX RANGE

Model EI30EF35JSA

Near Tacoma, WA 98498

Cameron M.

Job Details: 06/05/2023

Installed previously ordered main control and temp probe. Cycle tested unit. All checks good

We serviced a

GE WASHER-FRONTLOAD

Model GFW450SSM1WW

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/05/2023

"Customer concern is that washer produces noise and burning rubber smell during spin cycle. Found failed rear basket support, causing basket play and wobble during spin cycle. Also found failed tub bearing causing unit to produce noise during spin cycle. Needs new basket, tub seal, rear tub asm belt, pully and door boot. Advised customer parts show NLA. AHS TO SUPPLY. REQUIRES AUTH second tech; ordrng 1 WH45X22914 (WASHING MACHINE TUB REAR) and 1 WH08X10054 (TUB SEAL) and 1 WH08X23479 (GASKET) and 1 WH07X10022 (Washer Dri... DRIVE PULLEY KIT) and 1 WH08X10050 (DRIVING BELT) and 1 WH45X23480 (BASKET ASM 5.1 CU FT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6120HC0

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/05/2023

Customer concern is that washer does not agitate. Cycle tested unit. Found unit nit not shifting from agitate to spin. Unit stuck in spin portion of cycle. Found failed actuator causing unit to not shift. Needs new actuator. Installed new actuator. Cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Collected payment via cash payment. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Graham, WA 98338

Cameron M.

Job Details: 06/05/2023

"Customer concern is that dishwasher preformed no issues first load. Second cycle unit drained without issue until final drain and rinse unit failed to drain and complete. Cycle tested unit, unit drained to completion with unrestricted flow. Preformed stress tested of drain pump, failed. Found main board intermittently failed to send voltage to drain pump. Also found drain pump ohms out of range. Needs new main control and drain pump. Installed new drain pump and control board. Cycle tested unit, all checks good. Advised customer on the importance of using high quality detergent. Also Advised customer on regular cleaning intervals for optimal performance."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5 02

Near Tacoma, WA 98446

Cejay

Job Details: 06/05/2023

"Customer concern is that is lower washer is not starting a cycle. Pulled error codes. DC,3C2,AC6,3C2,UB,LC1,DC. Upon manual activation od spin operation. 3C2 error. Found failed inveter and motor causing washer not to operate. Needs new motor assembly and inverter board. Requires auth.; ordrng 1 DC31-00124A (MOTOR BLDC-ASSY STATOR) and 1 DC92-01531C (ASSY PCB KIT)"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EIFLS60LT1

Near Carrollton, TX 75007

Lane

Job Details: 06/05/2023

Customer stated washer won't drain. Performed diagnostics found drain pump needs to be serviced. Customer has already attempted repair prior to service. Customer wants washer diagnosed but wants to do repair them selves.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 01

Near Dallas, TX 75287

John

Job Details: 06/05/2023

Customer concern is washer doesn't spin and sometimes doesn't drain. Found suspension rods worn and bouncy causing unit to not spin. Also found drain pump making rattling noise and fails stress test. Needs new suspension rods and drain pump.; ordrng 2 DC97-16350T (Suspension rod)s and 2 DC97-16350S (Suspension rod)s and 1 DC97-19289F (Drain pump)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Carrollton, TX 75007

John

Job Details: 06/05/2023

Customer concern is DW leaking from underneath. Found diverter leaking while unit in use. Also found insulation behind kick plate wet and beginning to mold. Needs new sump assy and kick plate insulation. Left kick plate off of unit to allow wood flooring to dry.; ordrng 1 W10861526 (Pump and motor) and 1 W11223838 (Shield)

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Richardson, TX 75080

John

Job Details: 06/05/2023

Customer concern is DW dispenser will not latch closed. Found latch on dispenser broken so that it will not stay closed. Needs new dispenser assy.; ordrng 1 DD81-02628A (Dispenser)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Puyallup, WA 98371

Cameron M.

Job Details: 06/05/2023

"Customer concern is that dryer produces squealing noise during operation. Found seized idler pully, causing squealing noise during operation. Also found dirty rollers, causing noise during operation. Needs new idler pully. Installed new idler pully. Cleaned and calibrated moisture sensor. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good ; used 1 279640 (PULLEY,IDLER) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11066642501

Near Garland, TX 75044

John

Job Details: 06/05/2023

Customer concern is dyer keeps running once door is opened. Found door switch spring is broken causing unit to believe the door is always closed. Replaced door switch from truck stock. All checks good.; used 1 WP3406107 () from stock

We serviced a

GE DRYER-ELECTRIC

Model GFD48ESPK0DG

Near Dallas, TX 75204

Patrick

Job Details: 06/05/2023

"Customer concern unit makes noise during use. Confirmed, found worn idler. Must replace idler and belt. ; ordrng 1 WE12X10018 (Idler lh) and 1 WE12X10019 (Idler rh) and 1 WE12X10020 (Belt)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV350AEW/XAA

Near Buckley, WA 98321

Cejay

Job Details: 06/05/2023

"Customer concern is that dryer is not heating. Preformed airflow test failed (yellow). Found dryer not receiving 240v. Found breaker tripped. Reset breaker, dryer is now heating. Advised customer electrian is needed to replace weak breaker."

We serviced a

MAYTAG RANGE

Model MER8800FZ3

Near Dallas, TX 75219

Patrick

Job Details: 06/05/2023

"Replaced board, tested unit. Unit checks good. Found burned outlet as well. Left unit turned off at breaker. Advised customer to discontinue use. Customer must have electrician repair outlet."