Service History 42 - RPS Appliance Repair

We serviced a

KENMORE DISHWASHER

Model 66514573N612

Near Murphy, TX 75094

Lane

Job Details: 05/12/2023

Customer stated dishwasher doesn't dry. Performed diagnostics found no voltage going to heating element and heater not continuously showing resistance. Advised replacing thermostat heater and control. This model is known for control related issues.; ordrng 1 WPW10195091 (Thermostat) and 1 W11306302 (Control) and 1 W10703867 (Element)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Plano, TX 75074

Lane

Job Details: 05/12/2023

Installed new cooktop glass and performed function test after repair. All functions checked good at time of service.

We serviced a

KENMORE DISHWASHER

Model 66513003N511

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 05/12/2023

"Installed previously ordered pump and motor assembly and spray arms. Cycle tested, all checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 03

Near Tacoma, WA 98445

Cameron M.

Job Details: 05/12/2023

"Installed previously ordered drain pump and suspension rods, cycle tested unit. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT770PAYM2

Near Rockwall, TX 75087

Patrick

Job Details: 05/12/2023

Customer concert upper rack loose. Confirmed. Need rail stop rh and silverware holder clip. ; ordrng 1 WPW10195622 (Track stop) and 2 WPW10671904 (Basket clip)s and 1 W10321821 (Sliding tine)

We serviced a

LG DISHWASHER

Model LDT5678ST

Near Rowlett, TX 75088

Patrick

Job Details: 05/12/2023

"Customer concern, intermittent operation. Found door latch inconsistent contact. Must replace l; O-emld tckt"

We serviced a

KENMORE DISHWASHER

Model 66513293K114

Near Garland, TX 75043

Patrick

Job Details: 05/12/2023

"Customer concern, key pad not working. Confirmed. Found certain button presses activated other buttons. Replaced from pre order. Tested unit. All checks good."

We serviced a

FRIGIDAIRE RANGE

Model FEF336ECE

Near Dallas, TX 75206

Patrick

Job Details: 05/12/2023

"Customer concern, unit not heating. Confirmed. Good surface heat, good broil, no bake. Bake element open. Must replace. ; ordrng 1 316075103 (Bake element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Dallas, TX 75205

Patrick

Job Details: 05/12/2023

"Customer concern, unit leaking during use. Confirmed. Good fill, good spray. Severe over flow leak from lh corner. Found spray arm clogged with debris. Cleared. Leak remains. Found lower spray arm adhesive released causing water to spray horizontally instead of vertically causing leak. Must replace. Customer requests parts be shipped dtc for self installation. ; ordrng 1 W10837249 (Lower spray arm) and 1 WPW10498900 (Middle spray arm)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8300SB1

Near Dallas, TX 75217

Patrick

Job Details: 05/12/2023

"Found belt twisted causing drum slip. Corrected. Tested unit under load, towels, all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Plano, TX 75075

Lane

Job Details: 05/12/2023

"Customer stated dryer doesn't heat. Performed diagnostics found dryer doesn't run. Belt and idler need replacing. Foumd large amounts of lent built up due to ventilation issues. Advised ustomer dangerous to keep running dryer with current setup replaced belt and idler and cleaned lent from dryer. All functionscheckedgoodattimeofservice. . ; used 1 DC93-00634A (Idler), and 1 6602-001655 (Belt) from stock"

We serviced a

SAMSUNG RANGE

Model NX58K3310SS/AA

Near Dallas, TX 75231

John

Job Details: 05/12/2023

Came to install new RF valve. Found RF burner screws siezed and unable to be removed. Screws will have to be drilled out. Must replace RF burner and screws.; ordrng 1 DG62-00082B (FR burner base) and 2 6001-002701 (Screw)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frisco, TX 75034

John

Job Details: 05/12/2023

"Customer concern is DW giving leak code. Found small amount of waterin leak tray. Cleared water and tested, no leaks found. Found sink clogged and drain water from DW filling sink and then back flushing to DW, causing unit to over fill when inlet activates. Ran disposal to clear clogged. NO change, clogged is below disposal. Advised Customer that a plumber will be necessary to resolve drain issue."

We serviced a

LG WASHER-TOPLOAD

Model WT1501CW

Near Dallas, TX 75248

Lane

Job Details: 05/12/2023

Replaced door and performed multiple function tests. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF50R8500AV/US

Near Garland, TX 75040

Lane

Job Details: 05/11/2023

Customer stated washer won't drain. Preformed diagnostics found drain pump motor windings faulty. Drain pump motor needs to be replaced.imstalled drain pump and performed full function test. All functions checked good at time of service. Warranty only covers parts replaced.; used 1 Dc31-00187a (Pump motor) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model IUD7555DS3

Near Spanaway, WA 98387

Cejay

Job Details: 05/11/2023

"Customer concern is that dishwasher is leaking. Found signs of oversuds. began cycle test at 3:00 pm and found leak coming from float switch. Removed grime from under float switch, leaking stopped. 3:16pm continued cycle test for 15 more minutes no leak. Advised customer on running regular cleaning cycles, also advised on using high quality dedergent."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Tacoma, WA 98446

Cejay

Job Details: 05/11/2023

"Installed previously ordered AHS supplied drum and front rollers, prefromed airflow test pass all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400V/A3

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/11/2023

"Installed previously ordered thermistor, high limit and thermal cutoff. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good. Customer retained old parts."

We serviced a

GE DISHWASHER

Model PDW9280N20SS

Near Garland, TX 75044

Lane

Job Details: 05/11/2023

Customer stated home inspector found dishwasher leaking. Preformed diagnostics found fill valve actively leaking. Replaced valve and performed multiple function and leak tests after repair. All functions checked good at time of service. ; used 1 WD15X10014 (Inlet valve) from stock

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED5630HC1

Near Richardson, TX 75082

Lane

Job Details: 05/11/2023

Customer stated dryer runs but doesn't heat. Performed diagnostics found faulty heating element. Replaced heater and performed multiple function and heat cycle tests. Dryer airflow is in the yellow. Advised customer if dry times are extended to have ventilation inspected.; used 1 WP3387747 (Heating element) from stock

We serviced a

KITCHENAID OTHER

Model KEWD105HSS06

Near Dallas, TX 75225

Patrick

Job Details: 05/11/2023

"Customer concern, warming drawer not working. Operation normal on arrival."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model MED6630HC0

Near Plano, TX 75093

John

Job Details: 05/11/2023

"Customer concern is dryer is not heating. Upon arrival, found unit running and set on airfluff (no heat). Reset unit to heat. Unit is heating properly and passes vent check. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7230HW0

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/11/2023

Installed previously ordered drain pump and control board. Cycle tested unit. All checks good

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Dallas, TX 75287

John

Job Details: 05/11/2023

"Customer concern is DW smells bad when cycle finishes. Cycle tested unit, found no high loop installed causing water from sink and disposal to enter DW. Installed high loop. Filled and drained unit 5x times. All checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WT5270CW

Near Dallas, TX 75243

Patrick

Job Details: 05/11/2023

"Customer concern, unit continuously fills with hot water. Confirmed. Must replace inlet valve. ; ordrng 1 AJU73213301 (Inlet valve)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC465HW0

Near Sumner, WA 98390

Cejay

Job Details: 05/11/2023

"Customer concern is that dryer door handle is coming apart and paint is coming ooff inside dryer. Preformed airflow test failed (yellow) advised customer panel may not be covered, also advised parts show out of stock and may take time to recive. Advised dryer vent needs service. Requires auth.; ordrng 1 W10861225 (HANDLE) and 1 W10806345 (PANEL)"

We serviced a

LG DRYER-ELECTRIC

Model DLE4970W

Near Dallas, TX 75243

Patrick

Job Details: 05/11/2023

"Customer concern, unit made loud noise during use. Not the last few days however. Tested unit under load, unable to replicate concern."

We serviced a

GE DRYER-ELECTRIC

Model GFDR485EF1MC

Near Murphy, TX 75094

Lane

Job Details: 05/11/2023

Installed new controller and kmob parts. Preformed multiple function and heat cycle tests after repair. All functions checked good at time of service

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WGD4815EW2

Near Irving, TX 75062

John

Job Details: 05/11/2023

"Customer concern is dryer has a burning smell and makes a high pitched squeeling noise. Unit fails vent test, RED. Upon disassembly, found one of the bottom mounting clips and both upper mounting clips broken causing drum to push out on front panel and ride crooked on front bearing. Front bearing has failed causing drum to scrape accross metal on front panel. Found large amount of burnt lint inside unit due to lack of airflow. Removed lint from unit. Found door seal is torn and exposing wire. Advised Customer that vent need to be cleaned in order to avoid any further heating issues. Needs new front bearing, door seal, clips, and screws.; ordrng 2 W10854425 (Dryer panel clip)s and 1 W10861521 (Door seal) and 2 WP98234 (Cabinet clip)s and 1 W11035878 (Front felt bearing) and 2 WP681414 (Screw)s"

We serviced a

SPEED QUEEN DRYER-ELECTRIC

Model ADEE9RYS177TW01

Near Puyallup, WA 98373

Cejay

Job Details: 05/11/2023

Installed previously ordered thermal cutoff and hi limit. Preformed airflow test failed (red) element is now operational. Preformed second airflow test with vent disconected pass. Advised customer dryer vent airflow must be resolved before resuming operation of dryer. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWP576KW1

Near Puyallup, WA 98374

Cejay

Job Details: 05/11/2023

"Customer concern is that washer is clicking durring agitation and is not draining fully. Pulled error codes. F7E6, found failed actuator causing basket movment durring agitation, producing noise and F7E6 error also causing washer not to drain properly. Needs new cam belt and shifter. Advised customer not to operate unit to prevent damage to motor and gearcase. ; ordrng 1 W11213879 (Belt) and 1 W11212745 (ACTUATOR) and 1 W10721967 (drive pulley)"

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Plano, TX 75074

John

Job Details: 05/11/2023

"Customer concern is DW will not fill. Using NuFi device found control board needed firmware update. Updated firmware. Unit still not filling. Found inlet valve receiving proper voltage but not opening. Also found after firmware update, unit unable to enter service mode and not responding to NuFi. Recommend replacing inlet valve and control board.; ordrng 1 WD15X26078 (Inlet valve) and 1 WD21X27998 (Configured Control board)"

We serviced a

KENMORE DISHWASHER

Model 665.12779K313

Near Plano, TX 75075

John

Job Details: 05/11/2023

Came to install diverter motor. Found new diverter does not come with proper seal. Must order new sump assy so that diverter will seal.Follow up schedualed for Monday 5/15 8-12; ordrng 1 WPW10455268 (Sump assy)

We serviced a

GE RANGE

Model JB480DM1WW

Near Tacoma, WA 98406

Cameron M.

Job Details: 05/11/2023

"Customer concern is the rear left burn does not regulate temperature, and infinite switch does not rotate left. Found failed contacts in infinite switch, causing unit to not regulate temperature and knockout to not rotate left. Collected 152.53 via check."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50M7450P/A3

Near Tacoma, WA 98405

Cameron M.

Job Details: 05/11/2023

"Customer concern is that dryer does not heat. During visual inspection, found Vent hose kinked after 90? elbow exiting dryer. Causing element failure. Needs new element. Installed new element cycle tested unit. All checks good. Corrected vent hose. Preformed airflow test, pass (green).; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW1

Near Dallas, TX 75228

Patrick

Job Details: 05/11/2023

"Customer concern, unit taking too long to dry. Found clogged home vent. Unit operating as designed. Customer must have vent professionally cleaned to prevent future issues."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV52J8700EP/A2

Near Mesquite, TX 75181

Patrick

Job Details: 05/11/2023

"Customer concern, unit makes loud rumble during use. Confirmed. Found heavily damaged front roller. Replaced from truck stock. Tested unit. All checks good. ; used 1 DC97-16782A (Roller) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8300SW1

Near Mesquite, TX 75181

Patrick

Job Details: 05/11/2023

Found clogged home vent. Blown hi limit again. Customer must had vent cleaned. Must have vent rechecked.; ordrng 1 279973 (Thermostat)

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050REB2

Near Forney, TX 75126

Patrick

Job Details: 05/11/2023

"Customer concern, unit makes loud squeel during use. Confirmed. Found drip from motor. Must replace. Selector intermittent operation. Must replace. ; ordrng 1 154568401 (Control board) and 1 154859101 (Motor)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Dallas, TX 75252

Lane

Job Details: 05/11/2023

Customer stated dryer won't heat. Preformed diagnostics foumd heating element faulty. Replaced element and performed multiple function tests after repair. All functions checked good at time of service. ; used 1 DC97-14486A (Heating element) from stock

We serviced a

ELECTROLUX RANGE

Model EI30EF35JSA

Near Tacoma, WA 98498

Cameron M.

Job Details: 05/11/2023

"Customer concern is that oven improperly displays oven temperature. Tested initial temperature in oven prior to preheat,71.4 degrees. Tested unit in bake setting unit displays 238 degrees immediately upon bake cycle start of test . Unit heats to 150 when unit alerts to complete preheat of 350. Found temp probe ohms out of range. Also found main control sending and receiving improper signals to elements and probe. Needs new main control and probe. REQUIRES AUTH ; ordrng 1 316490000 (PROBE) and 1 316380089 (CONTROL-ELECTRICAL)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2 11

Near Puyallup, WA 98374

Cejay

Job Details: 05/11/2023

"Customer concern is that washer is producing 5C erorr. Found clog in drain pump producing 5C error. Removed clog, preformed maunal component activation check. Cycle tested washer all checks good."

We serviced a

WHIRLPOOL RANGE

Model RF264LXSB0

Near Rowlett, TX 75088

Patrick

Job Details: 05/11/2023

"Replaced burner, receptacle, and infinite sw. Tested unit, all checks good. Found improper electrical connection as source power. Recommend electrician address."

We serviced a

GE DISHWASHER

Model GDF610PSJ0SS

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/10/2023

"Customer concern is that dishwasher is not drying the dishes. Pulled error codes. F16 (active), F33, F99. Before testing newfi is showing 169? inside. Found failed float switch causing F16 error and poor dry performance. Installed new float switch, confirmed temperature values are correct via newfi. Verified operation of element, modle dose not have vent fan. All checks good. ; used 1 WD21X10519 (SWITCH FLOOD) from stock"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US

Near Buckley, WA 98321

Cejay

Job Details: 05/10/2023

Customer concern is that washer is still making noise and is even worse now after repair. Found worn washplate causing noise called in for Auth. Advised customer part is out of stock and may take time to recive. ; ordrng 1 DC97-21787A (ASSY PULSATOR)

We serviced a

KENMORE DRYER-GAS

Model 11097738701

Near Heath, TX 75032

Patrick

Job Details: 05/10/2023

Replaced gas valve. Tested unit. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5840SW0

Near Lewisville, TX 75057

John

Job Details: 05/10/2023

Customer concern is washer will not agitate or spin. Found lid switch worn and not making contact. Also found all agitator dogs dry rotted and broken. Needs new lid switch and cam assy.; ordrng 1 WP8318084 (Lid switch) and 1 285809 (Agitator cam)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8300SW1

Near Mesquite, TX 75181

Patrick

Job Details: 05/10/2023

"Customer concern, unit not heating. Confirmed. Found blown high limit. Replaced from truck stock. Tested unit. All checks good. ; used 1 279973 (Thermostat) from stock"

We serviced a

ROPER WASHER-TOPLOAD

Model RTW4300SQ0

Near Dallas, TX 75215

Patrick

Job Details: 05/10/2023

"Customer concern, unit leaking during use. Found hole in drain hose. Must replace; ordrng 1 WPW10096921 (Drain hose)"

We serviced a

SPEED QUEEN DRYER-GAS

Model ADG4BRGS117TW01

Near Dallas, TX 75225

Lane

Job Details: 05/10/2023

Contacted manufacturer support. Advised to replace both front and rear bulk heard and slender. Advised customer contact will be made ; ordrng 1 D510265wp (Drum) and 1 D512476p (Bulkhead) and 1 D511082p (Bulkhead)

We serviced a

LG WASHER-FRONTLOAD

Model WM3470HWA

Near Buckley, WA 98321

Cejay

Job Details: 05/10/2023

"Customer concern is that washer is shaking and moving around laundry room found washer not level causing washer to shake durring spin cycle. Found seized FL leveler leg, unable to level washer, advised customer pedistol is not covered."

We serviced a

GE DISHWASHER

Model GDT545PSJ2SS

Near Dallas, TX 75214

Lane

Job Details: 05/10/2023

Customer stated dishwasher won't start and beeps three times. Performed diagnostics found main control faulty. Advised customer user control should be replaced preventivly due to failure rates. Current issue happened after power was cycled off.

We serviced a

GE LAUNDRY CENTER

Model GUD24ESSJ0WW

Near Dallas, TX 75205

Lane

Job Details: 05/10/2023

I stalled timer and performed function test. Dryer operating to manufacturers specifications at time of service.

We serviced a

GE DRYER-ELECTRIC

Model GDF630PSM4SS

Near Dallas, TX 75227

Patrick

Job Details: 05/10/2023

"Customer concern door not closing. Confirmed. Found unit glued to countertop. Customer removed. Found damaged lid sw, replaced from preorder. Tested unit. All checks good."

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022722100

Near Dallas, TX 75215

Patrick

Job Details: 05/10/2023

"Customer concern, unit not draining. Confirmed. Found cracked lid sw. Replaced from truck stock. Tested unit. Loud grinding from transmission. Timer inconsistent operation. Must replace.; ordrng 1 3360629 (Transmission) and 1 285753A (Coupler) and 1 WP661649 (Timer) and 1 285785 (Clutch), used 1 3949238 (Lid sw) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFEF3043LSK

Near Lewisville, TX 75067

John

Job Details: 05/10/2023

Installed new thermostat and control board. Pre heated unit to 350. Unit heats to and maintains 350. All checks good.

We serviced a

GE DISHWASHER

Model PDW7800N10BB

Near Lewisville, TX 75067

John

Job Details: 05/10/2023

Customer concern is DW will not drain. Found drain pump hums when called for but no water movement. Drain pump fails ohms check. Needs new drain pump.; ordrng 1 WD26X10025 (Drain pump)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Dallas, TX 75229

John

Job Details: 05/10/2023

"Customer concern is washer sounds like it's going to come apart while in spin cycle and makes a squeeking noise as well as lid lock fails intermittently. Found suspension rods worn and bouncy. Lid latch mounting tabs are broken causing it to fail. Tub ring is broken caused by tub slamming around in case. Hub is worn, causing basket to move freely inside of tub. Belt is worn and loose causing squeeking noise. Needs new suspension rods, hub, tub ring, lid latch, and belt.; ordrng 1 W11130362 (Suspension rods) and 1 W10528947 (Hub) and 1 W10849477 (Tub ring) and 1 W11307244 (Lid latch) and 1 WPW10006384 (Belt)"

We serviced a

LG DRYER-ELECTRIC

Model DLE3600V

Near Rockwall, TX 75032

Lane

Job Details: 05/10/2023

Customer stated dryer displays fault code for restricted vent. Advised customer to have house ventilation inspected for lent buildup. All other functions checked good at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/10/2023

"Installed previously ordered sump and motor assembly, cycle tested dishwasher all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GTDP490ED5WS

Near Sachse, TX 75048

Lane

Job Details: 05/10/2023

Replaced timer with new knub. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

LG WASHER-TOPLOAD

Model WM2350HWC

Near Garland, TX 75044

Lane

Job Details: 05/10/2023

Installed new door seal boot and performed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

LG DISHWASHER

Model LDT7797ST

Near Dallas, TX 75243

John

Job Details: 05/10/2023

"Installed new inlet valve, diverter and switch. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EP/A3 01

Near Plano, TX 75074

John

Job Details: 05/10/2023

"Customer concern is dryer drum not spinning. Found drum does spin when unit is empty but make alot of noise. Found all rollers worn and failed and drum resting onfront and rear bulk heads. Idler pulley is worn and difficult to turn by hand. Rear felt seal is burnt and starting to tear and disintegrate and d4um is severly warped. Needs new rollers, idler pulley, belt, and drum.; ordrng 1 DC97-14849P (Drum) and 1 6602-001655 (Belt) and 4 DC97-16782A (Rollers)s and 1 DC93-00634A (Idler)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641072311

Near Plano, TX 75093

John

Job Details: 05/10/2023

"Customer concern is detergent is not getting washed out of dispenser. Found inlet valve to detergent section not opening, just hums. Needs new inlet valves. Unit is stacked, must have second tech.; ordrng 1 5220FR2006H (Inlet valve singe) and 1 5221ER1003A (Inlet valve triple)"

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Lakewood, WA 98498

Cejay

Job Details: 05/10/2023

"Customer concern is that dishwasher shows LE error. Durring service cycle wash motor started arching. Found damaged motor and harness connector causing LE error. Needs new main PCB, main wire harness and motor before resuming diagnostics. Requires Auth. ; ordrng 1 AGM76429511 (Main PCB) and 1 ABT72989202 (CASING ASSEMBLY,PUMP) and 1 EAD63647001 (HARNESS,MULTI)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400V/A3

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/09/2023

"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Found open thermal cutoff, causing unit to not heat. Needs new thermal cutoff, high limit and thermistor. Advised customer parts show out stok may time to get parts. Collected payment in full via card ; ordrng 1 DC47-00018A (THERMOSTAT) and 1 DC96-00887C (ASSY BRACKET THERMOSTAT) and 1 DC47-00016A (THERMOSTAT)"

We serviced a

LG DISHWASHER

Model LDT5665ST

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/09/2023

"Customer concern is that dishwasher does not drain, produces noise during operation. Found stripped drain pump impeller, causing unit to not drain and produce low squealing noise. Needs new drain pump. Follow up visit scheduled for 5/16 1-5; ordrng 1 ABQ75742505 (CASE ASSEMBLY)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS0

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/09/2023

"Customer concern is that dishwasher does not drain. Cycle tested unit, found seized drain pump, causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit. All checks good. Customer declined to retain old part. Collected payment via card payment. ; used 1 WPW10348269 (PUMP-DRAIN) from stock"

We serviced a

LG DISHWASHER

Model LDS5040ST

Near Carrollton, TX 75007

John

Job Details: 05/09/2023

Installed new sump assy. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB520RHB3B

Near Dallas, TX 75252

John

Job Details: 05/09/2023

Installed new drain pump. All checks good.

We serviced a

LG WASHER-TOPLOAD

Model WT4801CW

Near Coppell, TX 75019

Lane

Job Details: 05/09/2023

Replaced gearcase with motor assembly and suspension performed function test with load . Washer spin basket warped causing violent out of balance condition. Spin basket will haft to be replaced with new hub nut balance ring and cover.; ordrng 1 3045EA1005X (Spin basket) and 1 4020FA4208E (Hub nut) and 1 3031EA1005A (Balance ring) and 1 ACQ85611701 (Tub cover)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Carrollton, TX 75007

Lane

Job Details: 05/09/2023

Installed panel assembly with dispenser. Inner panel was reusable. All functions checked good at time of service.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022242510

Near Dallas, TX 75227

Patrick

Job Details: 05/09/2023

"Replaced control. Calibrated unit. Unit failed calibration. Spin, when attempted, causes unit to power off. Will not spin. Unit unrepairable. Auth 129epca"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641162411

Near Spanaway, WA 98387

Cejay

Job Details: 05/09/2023

"Customer concern is that washer is not draining and shows 0E error. Found stripped drain pump causing washer not to drain. Needs new drain pump motor. Installed new drain motor. Prefor,ed service cycle to verify repair all checks good. Also wiped down door seal and glass and advised customer of door seal and glass maintenance. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MAH55FLBWW

Near Edgewood, WA 98372

Cejay

Job Details: 05/09/2023

Ustomer concern is washer is not spining. Found fallen basket causing washer not to operate. Advised customer of repair costs. Customer declined repair at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS1

Near Mesquite, TX 75181

Patrick

Job Details: 05/09/2023

Replaced door spring. Tested unit. All checks.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW0

Near Heartland, TX 75126

Patrick

Job Details: 05/09/2023

"Customer concern, unit leaking during use. Found inlet valve leaking. Replaced from truck stock. Tested unit. All checks good. ; used 1 W11220230 (Inlet valve) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Dallas, TX 75206

Patrick

Job Details: 05/09/2023

"Customer concern, unit has fowl odor. Found drain hose lacked high loop. Corrected. Tested unit. Good fill, good spray, good heat, good drain. All checks good."

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN43RSN116TW01

Near Addison, TX 75001

Lane

Job Details: 05/09/2023

Currently stated washer is unresponsive. Performed diagnostics found loose wire in console causing issues. Reseated all wire connections and performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

LG RANGE

Model LRE3083ST/00

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/09/2023

"Customer concern is that oven does not heat properly. Preformed function tested of heating components of oven. Found convection fan seized, causing oven temperature deviation during convection bake. Preformed temperature checks , unit does not reach target temperature. Found open bake element, causing unit to not achieve target temperatures. Also found sticking bake relay, causing oven temperature to not achieve target temperature. Advised customer unable to reschedule repair visit. REQUIRES AUTH. ; ordrng 1 MEE62306405 (HEATER,SHEATH) and 1 EBR74164805 (PCB ASSEMBLY,MAIN) and 1 EAU61865301 (MOTOR,AC), states that autho needed"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED6230RHW1

Near Puyallup, WA 98374

Cejay

Job Details: 05/09/2023

"Customer concern is that dryer is not heating. Preformed airflow test, failed (Red). Pulled error codes F3E2 moisture sensor. Moisture sensor test good. Found oper outlet thermistor. Also found open element causing dryer not to heat. Installed new element and thermistor. Cycle tested dryer all checks good. Advised customer dryer vents needs service before resuming operation of dryer. Customer signed airflow ackmowledgement. ; used 1 WP8577274 (THERMISTOR), and 1 WP3387747 (ELEMENT) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80H9930US/AA

Near Richardson, TX 75080

Lane

Job Details: 05/09/2023

Customerr stated le code appeared after running dishwasher. Preformed diagnostics foumd drain hose at union leaking due to a loose connection. Tightened clamp and performed function test. Hose did not continue to leak at time of service. All functions checked good at time of service.

We serviced a

GE WALL OVEN

Model JKS3000SN1SS

Near Dallas, TX 75252

Lane

Job Details: 05/09/2023

Customer stated inner glass broke during self clean. Preformed diagnostics confirmed inner glass is cracked. All other functions checked good at time of service.; ordrng 1 WB63X32570 (Door inner assembly)

We serviced a

GE DISHWASHER

Model PDF820SSJ2SS

Near Dallas, TX 75287

Lane

Job Details: 05/09/2023

"Customer stated dishwasher leaked water and caused floor damage after it was repaired. Performed diagnostics foumd flooring damage under in front of and behind dishwasher, dishwasher has codes stored for turbidity and water temp too low. Dishwasher didn't leak during diagnostics. Advised replacing water valve and turbidity sensor with new heater.; ordrng 1 WD15X22948 (Valve) and 1 WD21X22830 (Turbidity sensor) and 1 WD05X30818 (Heater)"

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US/AA 03

Near Tacoma, WA 98465

Cameron M.

Job Details: 05/09/2023

"Installed previously ordered drain pump, cycle tested unit. Found drain hose improperly mounted to disposal, causing drain hose to disengage and release water in under sink cavity. Cleaned water mess. Secured drain hose. Cycle tested unit, All checks good"

We serviced a

FRIGIDAIRE DISHWASHER

Model FPHD2491KF0

Near Parkland, WA 98445

Cejay

Job Details: 05/09/2023

Customer concern is that dishwasher is not draining all the way. Found clog in airgap. Preformed service cycle to confirm operation of drain motor. Cycle tested dishwasher all checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A201

Near Dallas, TX 75218

Patrick

Job Details: 05/09/2023

"Customer concern, unit making loud rattle during spin. Confirmed. Unit stacked, requires two men to disassemble. Multiple ue, off balance, and de, door error codes. Noise recognizeable as failed bearing and/or spider gear. Must replace drive system, bellows, and door lock. Unit, unrepairabl, auth code: 86ajva; ordrng 1 DC97-17037E (Spin basket) and 1 DC97-17004B (Spider gear) and 1 DC97-19636A (Rear outer tub) and 1 DC97-18094B (Door bellows) and 1 DC93-00168A (Motor assy) and 1 DC64-00519B (Door lock)"

We serviced a

GE WASHER-TOPLOAD

Model GTW680BSJ4WS

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/09/2023

"Installed previously ordered main control and drain pump. Cycle tested unit, all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV395ETPAWR/A1

Near Wylie, TX 75098

John

Job Details: 05/09/2023

"Customer concern is dryer not heating. Confirmed no heat. Found burnt wire and connector on element terminal. Replaced entire jumper wire and connectors. Also found other connector on element terminal loose and able to slide wires right out of connector, replaced connector. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8410SW1

Near Garland, TX 75044

John

Job Details: 05/09/2023

Customer concern is dryer will not power on. Confirmed 240vac to control board and 0vac to UI. Appears the control board currently installed is incorrect PN (Part Number) . Recommend replacing control board for OEM part number and UI.; ordrng 1 WP8571920 (UI) and 1 WPW10111606 (Control board)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48H7400/APA2

Near Garland, TX 75043

Patrick

Job Details: 05/09/2023

"Customer concern, unit will not power on. Unit unplugged on arrival. Plugged in. Unit powered on properly. Multiple off balance errors. De and de1 door lock codes also. Ran spin only. Good complete. Ran rinse and spin with blanket. Good fill, good agitate, good drain, good spin. All checks good at this time."

We serviced a

OTHER WASHER-TOPLOAD

Model NS-TWM41WH8A

Near Garland, TX 75044

John

Job Details: 05/09/2023

"Customer concern washer making noise while in spin. Found when unit pulses motor to speed up basket, the basket Jenks. Found shifter assy and gearing for pulley has began to deteriorate and is slipping. Needs new mode shifter and (splutch assy). Unable to find parts break down for Insignia brand washer. AHS to research and supply parts.; ordrng 1 Modeshifter (Mode Shifter) and 1 (SplutchAssy) ((Splutch Assy))"

We serviced a

LG WASHER-TOPLOAD

Model WM2301HR

Near The Colony, TX 75056

Lane

Job Details: 05/09/2023

Customer stated washer makes abnormal noise and won't drain. Performed diagnostics found faulty drain pump and tub bearings are failing causing noise during spin cycle. Wash tub needs a rebuild and drain pump needs replacing

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.27072603

Near Coppell, TX 75019

John

Job Details: 05/08/2023

"Customer concern is washer sometimes stops mid cycle and gives F51 code (Motor Positioning Sensor) and sometimes completes cycle. Found multiple rotor magnets broken and rotor full of shavings. Stator is worn and cracked and showing signs of rotor rubbing across it. Motor positioning sensor is partially melted. Also found drain pump making rattling noise when is use. Stress tested drain pump, pump fails. Needs new rotor, stator, drain pump, and motor positioning kit.; ordrng 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 W10183157 (Motor positioning kit) and 1 W10536347 (Drain pump) and 1 WP8557836 (Plate)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EP/A3

Near Farmers Branch, TX 75234

John

Job Details: 05/08/2023

Installed new motor/fan module. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM2250CW

Near DuPont, WA 98327

Cameron M.

Job Details: 05/08/2023

"Customer concern is that washer produces mildew oder and mildew buildup on door seal. Cycle tested unit, found no mechanical defects at time of arrival. Advised customer on proper loading practices. Advised customer on regular cleaning intervals for optimal performance and reduction of mold/mildew buildup and oder. Advised customer on using high quality detergent."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM5

Near DuPont, WA 98327

Cameron M.

Job Details: 05/08/2023

"Customer concern is that dishwasher became loose, lower rack wheels broke. Preformed visual inspection found broken under counter mounting brackets , causing unit to fall forward. Also found lower rack broken wheels, causing difficulty pulling lower rack out. Found torn tub seal causing leak during operation. Needs new brackets, wheels and tub seal. Follow up visit scheduled for 5/17 8-12 advised customer not to use unit as it will leak; ordrng 2 WP8269145 (BRCKT-MTG)s and 4 WP8268713 (WHEEL)s and 1 W11498831 (GASKET)"

We serviced a

SAMSUNG RANGE

Model FX510BGS/XAA01

Near Mesquite, TX 75150

Patrick

Job Details: 05/08/2023

"Customer concern, oven ceased operation in middle of cooking. Displayed e08 error code. Unit in use on arrival. Observed several heating cycles successfully completed. Found deformed cavity floor, per service pointer replace with kit. ; ordrng 1 DG61-00570A (Oven floor) and 1 DG61-00523A (Bake spreader) and 1 DG94-00520A (Igniter)"

We serviced a

GE DISHWASHER

Model GDF520PGDD4WW

Near Coppell, TX 75019

Lane

Job Details: 05/08/2023

Installed new lower spray arm. Preformed function test after repair. All functions checked good at time of service.