Service History 44 - RPS Appliance Repair

We serviced a

KENMORE DISHWASHER

Model 66514549N711

Near Graham, WA 98338

Cameron M.

Job Details: 05/03/2023

"Customer concern is that dishwasher does not wash. Cycle tested unit, found seized wash motor, causing unit to not wash. Needs new pump&motor assembly installednewsump asm. Cycle tested unit all checks good. Customer declined to retain old part. Collected payment via card."

We serviced a

GE DISHWASHER

Model GDT695SMJ0ES

Near Buckley, WA 98321

Cejay

Job Details: 05/03/2023

"Installed previously ordered drain pump, cycle tested dishwasher, unit dose not fill all the way, wash motor constantly turning off and on. Short in main control causing u it not to operate. Needs new control board. Follow up scheduled for 05/05 10-2pm; ordrng 1 WD21X24901 (SERVICE MACHINE CONTROL)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Orting, WA 98360

Cejay

Job Details: 05/03/2023

"Customer gave permission to preforme repair in the home while customer left for work. Installed new doorlock, door still fails to lock, F92 error no shown. found failed control board and inverter board not communicating causing washer not to operate. Needs new main control board and inverter board. Advised customer inverter currently out of stock and may take time to recive. Requires auth.; ordrng 1 WH22X35518 (MAIN CONTROL BOARD FLW LE W/INSTRUCTIONS) and 1 WH22X35837 (INVERTER BOARD), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KUDI02IRBL1

Near Rowlett, TX 75089

Patrick

Job Details: 05/03/2023

"Customer concern, unit overflows when not in use, found inlet valve dripping. Replaced from truck stock, tested unit, all checks good. ; used 1 WPW10158389 (Inlet valve) from stock"

We serviced a

KENMORE DRYER-GAS

Model 11097738701

Near Heath, TX 75032

Patrick

Job Details: 05/03/2023

"Customer concern, unit had gas leak. Confirmed. Found valve weeping constantly. Must replace gas valve. ; ordrng 1 WPW10118347 (Gas valve assy)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.249523

Near Forney, TX 75126

Patrick

Job Details: 05/03/2023

"Replaced pressure sw, and inlet valve. Tested unit med fill. All checks good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model LDE8424ACE

Near Forney, TX 75126

Patrick

Job Details: 05/03/2023

Replaced belt and rollers. Tested unit. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8555DX3

Near Coppell, TX 75019

Lane

Job Details: 05/03/2023

Customer stated dishwasher doesn't wash well. Performed diagnostics foumd pump and motor assembly faulty. Diverter has failed causing water to not reach lower spray arm. Upper rack wheel is also broken causing alignment issues.; ordrng 1 W10904995 (Pump and motor) and 1 WPW10078214 (Wheel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near The Colony, TX 75056

Lane

Job Details: 05/03/2023

Customer stated dishwasher still is leaking suds. Dishwasher performed normally for several weeks after last repair. Customer instruction was performed regarding detergent use and combination of dishwasher cleaning products. Dispenser and sump assemblys have been replaced. All parts have been replaced that have any bearing on sud production.

We serviced a

GE DRYER-ELECTRIC

Model GTDP490ED5WS

Near Sachse, TX 75048

John

Job Details: 05/03/2023

Customer concern is dryer will not start. Found cycle select knob cracked and not turning timmer spline. Advanced timer manually and unit starts. Found timer to be very difficult to turn even with pliers. Needs new timer and knob.; ordrng 1 WE4M527 (Timer)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9470WW1

Near Carrollton, TX 75007

John

Job Details: 05/03/2023

Customer concern is dryer steam valve failed and had to be shut off at the service valve. Found steam valve stuck open and has flooded machine. Needs new steam inlet valve assy. Unable to check functionality of rest of unit untill it dries out.; ordrng 1 WPW10044608 (Dryer steam valve assy)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7230HW0

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/03/2023

"Customer concern is that washer does not power, unit full of water lid locked. Drained water from unit. Removed trapped clothes. Tested voltage supply to main control, good 120v. Ohmed out Drain pump, out of range. Found main board not sending voltage to any components, resulting in no power condition. Also found drain pump ohms out of range 19.3ohms. Needs new main acu and Drain pump. Advised customer due to no power condition, unit unable to be cycle tested. Advised customer further issue may arise after initial repair. REQUIRES AUTH ; ordrng 1 W11396717 (PUMP-WATER) and 1 W11419171 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW92HEFW0

Near Eatonville, WA 98328

Cejay

Job Details: 05/03/2023

"Customer concer is waher is not drainingPulled error codes. F9E1,F3E1,F8E3,F9E1. Found clod in drain causing washer not to drain, removed clog, cycle tested washer, heavy over suds. Advised customer on using high quality dedergent. All checks good"

We serviced a

LG WASHER-FRONTLOAD

Model WM3575CW

Near Tacoma, WA 98446

Cameron M.

Job Details: 05/03/2023

"Customer concern is that washer produces le error. Cycle tested unit via service mode, found no activation of motor. Found faulty rps sensor, causing unit to not spin . Installed new rps sensor, cycle tested unit. All checks good. Left failed part with customer. Collected payment via check payment. ; used 1 6501KW2002A (RPS SENSOR) from stock"

We serviced a

DACOR COOKTOP

Model n/a

Near Plano, TX 75093

Lane

Job Details: 05/03/2023

Customer stated left rear and left front burners continuously spark. Performed diagnostics found ignition system faulty. Multiple parts need replacing. All burner rings with burner bases need replacing with new module. Job will take approximately 2-2.5hr for completion. Cooktop may need additional repairs after initial service. ; ordrng 1 DE81-08483A (Base burner) and 5 DE81-07824A (Ring)s and 2 De81-05380a (Burner base)s and 2 De81-05394a (Burner base)s and 5 De81-02696a (Ignitor)s and 1 De81-03927a (Module) and 5 DE81-07625A (Switch)s

We serviced a

SAMSUNG DISHWASHER

Model DW80H9930US/AA

Near Richardson, TX 75080

Lane

Job Details: 05/03/2023

I stalled water wall motor and needed components. Performed full function test after repair. Dishwasher is ripening with no codes or leaks.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48H7400AW/A2 11

Near Carrollton, TX 75007

John

Job Details: 05/03/2023

Came to install new control board and stator assy. Found that the new control board sent by Marcone has been used and is melted. Must reorder control board.; ordrng 1 DC92-01625R (PCB)

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Irving, TX 75063

Lane

Job Details: 05/03/2023

I stalled new pcb and user control. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5200VQ2

Near Coppell, TX 75019

Lane

Job Details: 05/03/2023

Installed new motor with harness and capacitor. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

SAMSUNG DISHWASHER

Model DW7933LRASR/AA

Near Coppell, TX 75019

Lane

Job Details: 05/03/2023

Customer stated dishwasher is unresponsive. Performed diagnostics found no DC signal voltage leaving main control to user control. Door switch is also not receiving any voltage. Main control and user control need to br replaced to correct current issue. Unable to confirm operation of components due to failure type.; ordrng 1 DD92-00033A (Main control) and 1 DD97-00169A (Panel assembly)

We serviced a

GE RANGE

Model JS968S0F3SS

Near University Place, WA 98466

Cameron M.

Job Details: 05/03/2023

Tech was assigned as a helper;

We serviced a

GE RANGE

Model JGB640SEF1SS

Near Puyallup, WA 98373

Cejay

Job Details: 05/03/2023

"Customer conce4n is the oven is not heating. 0 amps at ignitor, no continuity, confirmed 120v incoming to ignitor. Installed new bake ignitor, cycle tested oven all checks good.; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

GE RANGE

Model JS968S0F3SS

Near University Place, WA 98466

Cejay

Job Details: 05/03/2023

Installed previously ordered AHS supplied infinite switch and glass cook top. Cycled all burners all checks good.

We serviced a

KITCHENAID WALL OVEN

Model KODE5000ESS05

Near Coppell, TX 75019

Lane

Job Details: 05/03/2023

Customer stated oven stopped working during preheat. Preformed diagnostics found unit is not receiving L1 voltage from supply. Customer needs electrician.

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.695228

Near Dallas, TX 75252

John

Job Details: 05/03/2023

"Customer concern is dryer ran for 10 mins and then stopped and had a burning smell. Upon starting it found loud squeeling noise and motor stops almost immediately and is unable to be restarted. Upon disassembly, found Penny lodged between rear felt seal and bulk head causing drag on motor and burning felt seal. Tested motor, start winding fails. Needs new motor, blower wheel, and rear felt seal.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel) and 1 W10612022 (Rear felt seal)"

We serviced a

FRIGIDAIRE COOKTOP

Model EW36GC55GS2

Near Dallas, TX 75252

John

Job Details: 05/03/2023

"Customer concern is center burner of cooktop will not light. Found ignition orifice clogged and not letting any gas flow to igniter. Unclogged orifice, burner now lights. All checks good."

We serviced a

LG RANGE

Model LDE4413ST/00

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/02/2023

"Installed previously ordered infinite switches and element. Cycle tested unit, all checks good."

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020022013

Near Puyallup, WA 98373

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer does not balance during spin cycle. Found worn suspension rods, causing unit to not balance. Needs new suspension rods. Collected full payment via card over phone. Tennant will call office to schedule appointment for return visit ; ordrng 1 W10780048 (SUSPENSION)"

We serviced a

KITCHENAID RANGE

Model KFEG500EBS3

Near McKinney, TX 75071

Lane

Job Details: 05/02/2023

Customer stated oven doesn't preheat correctly. Performed diagnostics found faulty bake element and connector. Replaced element and wire with new connector. Performed function test after repair. All functions checked good at time of service. ; used 1 279457 (Wire) from stock

We serviced a

FRIGIDAIRE RANGE

Model FFEF3043LSK

Near Lewisville, TX 75067

John

Job Details: 05/02/2023

Customer concern is oven not holding correct temp. Preheated oven to 350 and found unit heating upwards of 470 and control board never indicating preheated status. Needs new thermostat and control board.; ordrng 1 316233903 (Thermostat) and 1 5304518660 (Clock timer) and 1 316220725 (Overlay black)

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.92273100

Near Irving, TX 75062

John

Job Details: 05/02/2023

"Installed new motor assy, timer, and capacitor. Unit now spins and agitates. Found drain pump making squeeking noise and slow drain. Replaced drain pump from truck stock. All checks good. Found stand pipe clogged. Advised Customer that a plumber will be necessary to fix drain issue.; used 1 WP3363394 (PUMP-WATER) from stock"

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.20902990

Near Richardson, TX 75080

John

Job Details: 05/02/2023

"Came to install new motor, coupler and screws. Found that AHS has supplied the incorrect motor and part number. Motor send is for a dryer. Must re-order motor.; ordrng 1 WP3352287 (Washer motor)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230KW1

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer makes grinding noise during spin cycle. Found warped cam, causing grinding noise during operation. Also found actuator filed in fully shit from agitate to spin, causing grinding noise. Needs new cam kit,belt and actuator. Installed new parts. Cycle tested unit, all checks good. ; used 1 W10721967 (CAM), 1 W11239857 (BELT), and 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6600SW2

Near Graham, WA 98338

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer does not drain and spin. Found debris in drain pump ,causing unit to drain at reduced rate. With approval of customer, removed debris. Cycle tested unit, all checks good. Collected pay via card payment."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Enumclaw, WA 98022

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer does not power. Unit stoped mid cycle and did not drain. Verified voltage to unit,good 120v. Tested ohms of drain pump, out of range. Found drain pump failure, causing main control short. Resulting in unit not powering. Needs new drain pump and control. Advised customer parts require authorization, may take time.; ordrng 1 W11417466 (CNTRL-ELEC) and 1 W11399437 (PUMP-WATER)"

We serviced a

LG DISHWASHER

Model LDF8874ST

Near Dallas, TX 75225

Patrick

Job Details: 05/02/2023

"Customer concern, loud squeeking noise from motor. Confirmed. Replaced motor from preorder. Tested unit, no leak, good spray, no noise. All checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTWS8350H1WS

Near Plano, TX 75093

Lane

Job Details: 05/02/2023

Installed new control panel and performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Dallas, TX 75225

Patrick

Job Details: 05/02/2023

"Replaced control, ran svc cycle. All checks good"

We serviced a

LG WASHER-TOPLOAD

Model WT5680HWA

Near Plano, TX 75093

John

Job Details: 05/02/2023

Customer concern is washer will not drain. Found drain pump rattling and no water movement. Replaced drain pump with pre ordered pump. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS2A

Near Tacoma, WA 98408

Cejay

Job Details: 05/02/2023

Installed previously ordered drain pump. Cycle tested unit all checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2 11

Near Plano, TX 75075

John

Job Details: 05/02/2023

Customer concern is knob broken. Found knob broken at connection to spline. Replaced knob from pre ordered parts. Cycle tested unit. All checks good.

We serviced a

DACOR COOKTOP

Model n/a

Near Plano, TX 75093

Lane

Job Details: 05/02/2023

Customer stated left rear and left front burners continuously spark. Performed diagnostics found ignition system faulty. Multiple parts need replacing. Contacting customer back with estimate.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS3

Near Murphy, TX 75094

Lane

Job Details: 05/02/2023

Customer stated dishwasher doesn't fill. Performed diagnostics found unit does fill but wash pump id faulty. Sump assembly needs to be replaced. All other functions checked good at time of service. ; ordrng 1 W10805015 (Pump and motor)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11047511701

Near Dallas, TX 75208

Patrick

Job Details: 05/02/2023

"Customer concern, unit will not complete cycle. F31 mcu failure. Found broken shock also. Must replace in order to complete diagnosis. ; ordrng 4 WPW10163171 (Shock absorber)s and 1 WPW10163007 (Mcu)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC200XW2

Near Dallas, TX 75219

Patrick

Job Details: 05/02/2023

"Customer concern, unit leaks during use. No evidence of leak underneath unit. Ran rinse and spin with super load size. No leak noted, during cycle. Found capacitor out of range, 15uf. Must replaceCapacitor.; ordrng 1 W10804665 (Capacitor)"

We serviced a

KENMORE LAUNDRY CENTER

Model 41794712400

Near Dallas, TX 75204

Patrick

Job Details: 05/02/2023

"Replaced element and hi limit. Tested unit on timed, high. All checks good."

We serviced a

AMANA DRYER-ELECTRIC

Model NED4655EW0

Near Enumclaw, WA 98022

Cameron M.

Job Details: 05/02/2023

"Customer concern is that dryer produces noise during operation. Found failed rollers, causing heavy knocking noise during operation. Needs new rollers. Installed new rollers, cycle tested unit, all checks good. Preformed airflow test, failed(yellow). Advised customer dryer vent needs to be cleaned, to ensure adequate airflow and prevent damage to unit. ; used 1 349241T (SUPPORT,ROLLER (2 PACK)) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM2277HS

Near Tacoma, WA 98402

Cejay

Job Details: 05/02/2023

Previously ordered AHS supplied board is incorrect part. Reordered main PCB. ; ordrng 1 6871ER1003C (MAIN PCB)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPB7

Near Ruston, WA 98407

Cejay

Job Details: 05/02/2023

"Unable to preforme repair due to how drain line is snaked through, under and behind cabinets along with water supply line and power supply line through multiple angled twists and turns both water and power supply lines would have to be removed to allow room for drain line to fit with more the half the distance not allowing for visual of supply line route. Called Auth dept. Repair denied due to access issue, advised customer will be contacted by AHS"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022242510

Near Dallas, TX 75227

Patrick

Job Details: 05/02/2023

"Customer concern, unit will not complete cycle. Found f7e5 error code, shifter fault. Good agitate, unit will not spin. Motor good 4ohm both windings from harness. Good 120vac to unit. Upon spin attempt unit tests itself. Good agitate. Must replace faulty board. ; ordrng 1 W11125014 (Control board)"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS6

Near Dallas, TX 75248

John

Job Details: 05/02/2023

"Customer cocner is DW door will not close. Found both hinges bent to the point that the inner door is severely warped and pushing itself against the left side of the unit. Found door gasket cut through and starting to leak. Found mounting holes for console broken and screws missing. Needs new inner door, hinges, screws, door gasket, door links, and control panel.; ordrng 1 8530900 (Inner door) and 1 WP8269259 (Gasket) and 1 WP8534853 (Right side hinge) and 1 WP8534854 (Left side hinge) and 1 8194001 (Door link) and 1 W11196317 (Door gasket) and 1 WP8531267 (Control panel) and 2 WPW10348409 (Screw)s"

We serviced a

LG DISHWASHER

Model LDS5040ST

Near Carrollton, TX 75007

John

Job Details: 05/02/2023

Customer concern is DW still giving diverter error. Found multiple screws stripped and/or plastic mounts broken that secure filter assy to sump assy causing seal between pump body and filter to not seal and water to never make it to spray arms. Must replace sump assy.; ordrng 1 AJH31248608 (Sump assy)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer produces noise during operation and does not balance during spin cycle. Cycle tested unit, found worn belt causing squealing noise during spin cycle. Also found worn suspension rods, causing out of balance condition during spin cycle.Needs new suspension rods, belt and pully. Follow up visit scheduled for 5/19 8-12; ordrng 1 W10780045 (SUSPENSION) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADW3

Near DuPont, WA 98327

Cejay

Job Details: 05/02/2023

"Customer concern is dishwasher is not drying and has poor wash performance. Pulled error codes F7E1. Preformed service diagnostic cycle, confirmed operation of heater. Stressed wash pump no issues. Advised customer on regular cleaning cycles, and using high quality dedergent. Provided customer with samples. All checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5700XW0

Near Dallas, TX 75225

Patrick

Job Details: 05/01/2023

Unit unrepairable. Auth # 201mavi

We serviced a

GE DISHWASHER

Model GLDT696D00SS

Near Farmers Branch, TX 75234

John

Job Details: 05/01/2023

Customer concern is tenant told her that the wires beneath unit look like they may not work. Customer advised that the DW has been in storage for a couple years. Found no water supply hooked up to unit as well as substantial rodent damage to wiring beneath unit. Advised Customer that rodent damage is not covered under her warranty. Customer understood and stated that she will just go ahead and replace unit.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF0A

Near Rockwall, TX 75087

Lane

Job Details: 05/01/2023

Rep.aced control panel and performed multiple function tests. All functions checked good at time of service

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWNE9RSN116TW01

Near Graham, WA 98338

Cejay

Job Details: 05/01/2023

"Customer concern is that washer is making a grinding noise durring the spin cycle. Visual inspection of upper and lower bearings good. Motor pully and belt good. Cycle tested washer empty no noise. Cycle tested washer with a load of towels, could not replicate noise. Advised customer on proper loading practices and using high quality dedergent and quantities. No mechanical or component failures at time of service."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Rowlett, TX 75088

Lane

Job Details: 05/01/2023

Customer stated dryer won't tumble. Preformed diagnostics found faulty idler pulley. Replaced idler and performed multiple function tests. All functions checked good at time of service.; used 1 DC93-00634A (Idler pulley) from stock

We serviced a

OTHER REFRIGERATOR

Model T-49

Near Garland, TX 75043

Lane

Job Details: 05/01/2023

Installed new door gaskets and confirmed operation. Advised customer gaskets will take dome time to conform yo refrigerator case. Unit was running at 37 at time of service.

We serviced a

FISHER PAYKEL WASHER-TOPLOAD

Model GW11

Near Tacoma, WA 98443

Cameron M.

Job Details: 05/01/2023

"Customer concern is that washer produces squealing noise during operation. Found faulty drain pump motor,causing squealing noise during operation. Needs new drain pump. Customer declined to repair."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Buckley, WA 98321

Cameron M.

Job Details: 05/01/2023

"Customer concern is that washer does not start cycle on any setting outside of heavy-duty, noise during final 3-5 minutes of cycle. Found no errors stored via service mode. Found 20 cents in space between washplate and drum asm, causing noise during operation. Found rotor screw backed out ,causing unit to not properly engage shifter and rotor creating noise during spin cycle. Removed change. Secured rotor fastener. Cycle tested unit. All checks good"

We serviced a

LG DRYER-ELECTRIC

Model DLEX3470V

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 05/01/2023

"Customer concern is that dryer takes multiple cycles to dry clothes. Unit pulled from location and disconnected from vent prior to service visit. Preformed temperature checks vent off, in range. Replaced vernt hose. Preformed temperature checks vent on ,in range. Preformed airflow test, failed. Advised customer dryer vent duct needs to be cleaned. Also Advised customer to monitor and call if issues persist. Collected payment via ; used 1 E4E (4' 90DEG ELBOW), and 1 MFX48 (4' X 8' DUCT) from stock"

We serviced a

KENMORE RANGE

Model 790.78628703

Near Farmers Branch, TX 75244

John

Job Details: 05/01/2023

"Installed new orifice/igniter, spark module, and wiring harness. All checks good."

We serviced a

GE RANGE

Model JBS160DM1BB

Near Dallas, TX 75228

John

Job Details: 05/01/2023

"Customer concern is oven door has fallen and can't be closed. Found the screws that secure inner door to outer door panel are missing causing outer door panel to fall off of inner panel. Found door handle screws missing and handle broken. Mounting tabs at base of outer panel are bent and broken. Outer panel is severely warped so that it doesn't line up to holes on inner door. Gasket is ripped in several places. Needs new outer door assy, gasket, handle, and various missing screws, spacers, and washers.; ordrng 1 WB15T10213 (Handle) and 1 WB07X20288 (Barrier door) and 1 WB56X21214 (Door panel) and 1 WB35X29720 (Door gasket) and 1 WB02X29637 (Badge) and 4 WB01K10012 (Door handle screw)s and 2 WB02K10156 (Spacer)s and 1 WB02X32438 (Screw) and 2 WB1X119D (Washer)s"

We serviced a

GE WALL OVEN

Model JGRP20SEN2SS

Near Dallas, TX 75203

Patrick

Job Details: 05/01/2023

Replaced igniter tested unit. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model DHDSR46EE1WW

Near Dallas, TX 75217

Patrick

Job Details: 05/01/2023

Replaced bearing assy. Tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC300XW0

Near Dallas, TX 75217

Patrick

Job Details: 05/01/2023

"Customer concern unit not spinning, f7e1 sensor faultf, 7e7 motor rpm, f8e3 overflow. Replaced shifter from truck stock. Good spin, f7e7 reappears. Found basket not spinning smoothly. Failed gearcase. Must replace.; ordrng 1 W11454741 (Gearcase), used 1 WPW10006355 (Shifter) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9100EG/A2

Near Sumner, WA 98390

Cameron M.

Job Details: 05/01/2023

"Customer concern is that dryer produces squealing noise during operation. Found front right and front center rollers seized, causing unit to produce noise during operation. Installed new rollers, cleaned and lubed remaining. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit, all checks good ; used 2 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS2

Near Spanaway, WA 98387

Cejay

Job Details: 05/01/2023

"Customer concern is that dishwasher is not draining. Found clog in airgap. no stored error codes. Cleared clog and preformed service cycle all functions operational. Stress tested drain pump no issues, all checks good."

We serviced a

KENMORE RANGE

Model 79073433310

Near Spanaway, WA 98387

Cejay

Job Details: 05/01/2023

"Curtomer concern is that bake and broil dose not ignite. Found failed ignitior, installed new ignitor, no glow. Found failed conteol board causing oven not to operate. Needs new control board. Follow up scheduled for 05/05 8-12pm; ordrng 1 316455430 (CLOCK/TIMER), used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11096588210

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/01/2023

"Customer concern is that dryer will shut off shortly afterr starting a cycle. Verified customer concern. Found heavy debris in dryer cabinet posibly causing motor to over heat, found worn idler and belt, evacuated excess lint from dryer cabinet, installed new idler and belt, cycle tested dryer, unit will shut off after 5 minutes. Found failed motor causing dryer not to operate. Needs new motor, blower wheel, houseing and base. Requires auth. ; ordrng 1 279787 (MOTOR-DRVE) and 1 WP697772 (WHEEL) and 1 WP8544363 (HOUSING) and 1 WP3387118 (BASE), used 1 661570V (BELT), and 1 W10837240 (BRACKET) from stock"

We serviced a

GE REFRIGERATOR

Model GDE25ESKLRSS

Near Garland, TX 75041

Lane

Job Details: 05/01/2023

Clarified diagnoses with customer. Customer understands causes for temperature fluctuations. Unit needs to be defrosted overnight with doors open for frost accumulation to melt restoring proper airflow.

We serviced a

FRIGIDAIRE COOKTOP

Model FPEC3685KSA

Near Plano, TX 75074

Lane

Job Details: 05/01/2023

"Part received for cooktop is incorrect. Part packaged incorrectly, in addition wire harness with new user control and indicator light need replacing. ; ordrng 1 318402412 (Harness) and 1 316543603 (User control) and 1 316442119 (Relay board) and 1 318337201 (Light)"

We serviced a

GE DISHWASHER

Model GDF530PGM0WW

Near Dallas, TX 75243

Lane

Job Details: 05/01/2023

Installed new user control and performed function test. All functions checked good at time of service.

We serviced a

KITCHENAID RANGE

Model KGST307HBS4

Near Dallas, TX 75225

John

Job Details: 05/01/2023

Installed new temp sensor. Preheated unit to 350. Unit heats to and maintains 350. Canceled and preheated to 400. Unit heats to and maintains 400. All checks good.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HW0

Near Tacoma, WA 98444

Cejay

Job Details: 05/01/2023

"Customer concern is that washer is producing an error and stopped in the middle of a cycle and had left black debris on fabrics. Pulled error codes, F0E2,F0E2,F9E1,F0E5,F5E2. cleared errors. Preformed automatic diagnostic test, unit powered down before completion. Reactivated service mode display was partial Prefromed key encoder test pass, cycle tested washer multiple times no issues. Advised customer on proper door seal and glass maintenance to prevent mold from building up on door seal. U it will need new HMI and ACU for inttermitten shut down issues. Requires auth. ; ordrng 1 W11325572 (CNTRL-ELEC) and 1 W11322883 (CNTRL-ELEC)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC200XW2

Near Dallas, TX 75219

Patrick

Job Details: 05/01/2023

Replaced dampers and tub ring. Tested unit. All checks good.

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ0WW.

Near Dallas, TX 75204

John

Job Details: 05/01/2023

"Customer concern is unit not draining/spinning. Ran lid lock test, lock fails to engage randomly, however lid lock light illuninates each time regardless of condition of lock. Needs new lid lock and control board kit.; ordrng 1 WH44X10288 (Lid lock) and 1 WH49X25738 (Control board and motor kit)"

We serviced a

ELECTROLUX DISHWASHER

Model EWDW6505GS0

Near Dallas, TX 75244

Lane

Job Details: 05/01/2023

Customer stated dishwasher has a bad smell and has standing water. Performed diagnostics found drain hose not ran properly causing flow back from disposal and upper spray arm manifold not positioned correctly causing wash quality issues. Corrected drain hose and spray arm Performed multiple function tests after repair.

We serviced a

GE WASHER-TOPLOAD

Model GTW680BSJ4WS

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/01/2023

"Customer concern is that washer does not drain and complete cycle. Using newfi device, found firmware update needed attempted updating firmware, failed. Also found multiple pressure sensor errors, causing unit to cancel cycle. During cycle test . Found main board not communicating single voltage to drain pump, causing unit to not drain and complete cycle. Needs new drain pump and control board. Advised customer parts show out of stock, AHS TO SUPPLY. ; ordrng 1 WH22X35757 (MAIN-UI CONTROL BOARD HE TL27 W/INST CARD) and 1 WH23X28418 (PUMP DRAIN ASM)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 04

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/01/2023

Installed previously ordered motor module. Cleaned And vacuumed inside of unit. Cleaned and calibrated moisture sensor Cycle tested unit. All checks good

We serviced a

LG WASHER-TOPLOAD

Model WT1001CW

Near Dallas, TX 75205

John

Job Details: 05/01/2023

"Installed new drain pump and shift motor. Cycle tested unit, found shifter now operating properly and draining. Upon 3rd time draining unit, found drain pulsing and not starting. Voltage checked drain pump and found control board sending between 45vdc and 120vdc. Wire continuity checks good. Also found small tear at end of drain hose that attaches to drain pump. Able to patch hose temporarily in order to test but will need to be replaced. Needs new control board and drain hose. ; ordrng 1 EBR75857906 (Control board) and 1 AEM73213001 (Drain hose)"

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM2

Near Irving, TX 75063

Lane

Job Details: 04/28/2023

Customer stated dishwasher panel is broken and it won't turn on. Preformed diagnostics foumd control panel is broken with several screw missing. Wire harness is melted in several areas. Thermal fuse is blown. Main control board is burnt. Unable to test for function due to severity of damage. ; ordrng 1 WPW10413098 (Wire harness) and 4 Needsresesrch (Door panel screws upper)s and 1 W10258275 (Fuse)

We serviced a

KENMORE DRYER-ELECTRIC

Model 97093800

Near Dallas, TX 75252

John

Job Details: 04/28/2023

Customer concern is dryer won't start and makes humming noise. Found motor humming and not starting unless rotation is started by hand. Found start winding not engaging. Needs new motor and blower wheel.; ordrng 1 279787 (Motor) and 1 WP697772 (Blower wheel)

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Irving, TX 75063

Lane

Job Details: 04/28/2023

Customer stated dishwasher doesn't drain well and gives error message. Performed diagnostics found drain hose needs to be replaced with new drain pump motor. Dishwasher has significant detergent buildup. Unit will need to be cleaned to prevent suds causing leak. ; ordrng 1 EAU62043403 (Drain pump motor) and 1 AEM69493808 (Drain hose)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50F9A8EVP/A2

Near Plano, TX 75093

John

Job Details: 04/28/2023

"Customer concern is dryer lint is wet. Ran vent check with home vent disconnected, passes green. Ran vent check with home vent connected, fails RED. Advised Customer that vents need to be cleaned in order for dryer to perform properly. All other checks good."

We serviced a

SAMSUNG RANGE

Model NX58K3310SS/AA

Near Dallas, TX 75231

Patrick

Job Details: 04/28/2023

"Customer concern, smells gas from rf valve. Confirmed. Must replace rf valve. Instructed customer to turn off gas supply. ; ordrng 1 DG94-00932C (Rf valve)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Puyallup, WA 98373

Cejay

Job Details: 04/28/2023

"Customer concern is that dishwasher wont start cycle and beeps after about 20 seconds and previously had poor wash perfomance. No errors but found water vane is not moving causing poor wash. Requires auth, advised customer parts show out of stock and may take time to recive.; ordrng 1 DD97-00484D (ASSY MOTION) and 1 DD97-00501E (ASSY VANE)"

We serviced a

GE DISHWASHER

Model GSD2100V50BB

Near Dallas, TX 75238

Patrick

Job Details: 04/28/2023

"Customer concern, timer not advancing. Confirmed. Must replace timer. ; ordrng 1 WD21X10474 (Timer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Puyallup, WA 98375

Cameron M.

Job Details: 04/28/2023

"Installed previously ordered sump asm,cycle tested unit 3x. All checks good. Customer declined to retain old part."

We serviced a

GE DISHWASHER

Model GPT225SSL0SS

Near Tacoma, WA 98404

Cameron M.

Job Details: 04/28/2023

"Installed previously ordered unicouple assembly, cycle tested unit. All checks good"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HC0

Near Coppell, TX 75019

Lane

Job Details: 04/28/2023

Customer stated washer isn't filling correctly. Performed diagnostics found water valve not flowing correctly. All other functions checked good at time of service. ; ordrng 1 W11316255 (Fill valve) and 1 W11316256 (Fill valve)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW1

Near Mesquite, TX 75149

Patrick

Job Details: 04/28/2023

"Customer concern, unit not heating intermittently. Timer failed jiggle test. Must replace time. ; ordrng 1 WPW10642928 (Timer)"

We serviced a

WHIRLPOOL RANGE

Model RF264LXSB0

Near Rowlett, TX 75088

John

Job Details: 04/28/2023

"Customer concern is when he was cooking, the left front burner became unable to turn down and element sparked and then shut off. Found element receptacle grounded to case and element fails continuity check. Must replace element, infinite switch, and receptacle.; ordrng 1 814399 (Element receptacle) and 1 WPW10259865 (Element FL) and 1 WP3149400 (Infinite switch LF)"

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Rowlett, TX 75089

John

Job Details: 04/28/2023

Installed new drain hose. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Heath, TX 75032

John

Job Details: 04/28/2023

"Customer concern is dryer will not start. Found L1 to N has 120vac. L2 to N has 0vac. L1 to L2 has 120vac. Cycled breaker, no change. Advised Customer that a eletricain will be necessary to resolve power issue. All other checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS1

Near Mesquite, TX 75181

Patrick

Job Details: 04/28/2023

"Customer concern, door falls open. Found broken door spring. Must replace; ordrng 1 WPW10337934 (Door spring)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS1

Near Dallas, TX 75287

Lane

Job Details: 04/28/2023

Customer stated dishwasher doesn't wash. Performed diagnostics foumd faulty sump assembly. All other functions checked good at time of service. ; ordrng 1 W10805015 (Sump assy)

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US/AA 03

Near Tacoma, WA 98465

Cameron M.

Job Details: 04/28/2023

"Customer concern is that dishwasher does not drain. Attempted cycle test, Verified customer concern of unit not draining. Found seized drain pump impeller, causing unit to not drain. Needs new drain pump follow up visit scheduled for 5/9 8-12 customer advised friend will be present for repair. ; ordrng 1 DD81-01527A (SVC PUMP-DRAIN;B25-3A02)"