Service History 52 - RPS Appliance Repair

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Richardson, TX 75082

Lane

Job Details: 03/23/2023

Customer stated dryer is making abnormal noise. Performed diagnostics found cracked drum and damaged rear rollers..Heating element is original 8yrs old. Customer is not going forward with any type of repair

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413UW3A

Near Dallas, TX 75240

Lane

Job Details: 03/23/2023

Installed heater assembly and performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2 02

Near Dallas, TX 75240

Lane

Job Details: 03/23/2023

Installed new heating element and performed multiple function tests. All functions good at time of service.

We serviced a

GE WALL OVEN

Model JT5500FM1DS

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 03/23/2023

"Customer concern is that double wall oven produces f97 error at start of cycle. Found seized cooling fan, causing unit to produce f97 error. Needs new cooling fan and board sensor. Installed new fan and sensor. Cycle tested unit @350 all checks good."

We serviced a

GE WALL OVEN

Model JT3800SH7SS

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 03/23/2023

"Installed previously ordered conduit assembly, cycle tested unit @350, all checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW2

Near Tacoma, WA 98445

Cejay

Job Details: 03/23/2023

"Installed previously ordered AHS supplied lid and strike, cycle tested washer all checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED75HEFW0

Near Dallas, TX 75225

Patrick

Job Details: 03/23/2023

"Customer concern unit makes strange noise during use. Found door seal damaged, glass vibrating in door. Idler squeeling, must replace idler and belt. Must replace. ; ordrng 1 W11251345 (Inner door assy) and 1 W10837240 (Idler) and 1 661570V (Belt)"

We serviced a

AMANA DRYER-ELECTRIC

Model NED4655EW1

Near Graham, WA 98338

Cameron M.

Job Details: 03/23/2023

"Customer concern is that dryer does not heat and does not advance cycle. Preformed airflow test, failed (yellow).found open heating element, causing unit to not heat. Also found worn contacts in timer causing unit to not advance through cycles. Found worn rear right roller,causing noise during operation. Needs new element, timer and roller. Installed new element, timer,and rollers. Cycle tested unit .all checks good, Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues. ; used 1 279838 (ELEMENT,HEATER), and 1 349241T (SUPPORT,ROLLER (2 PACK)) from stock"

We serviced a

GE WASHER-FRONTLOAD

Model GFW450SSM1WW

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/23/2023

"Customer concern is that washer trips breaker and customer advised customer experienced electrical smell primarily in garage of home. Cycle tested unit 5x , unable to duplicate customer concern of breaker trip. Advised customer electrician is needed to verify breaker functionality and diagnose electrical smell in garage. Also advised customer only two components that can cause breaker trip is motor and inverter board. Provided customer repair estimate. Collected 95.00 +tax"

We serviced a

GE RANGE

Model CS975SD3SS

Near Lakewood, WA 98498

Cejay

Job Details: 03/23/2023

Customer concern is that several cooktop knobs and not working properly. found incorrect switches installed on unit from previous repair causing burner issues. Also found knobs worn due to incorrect switches. Needs new infinet switches and knobs. Requires Auth.Per GE tech assist.SWITCH CENTER WB24K10059LR SWITCH #34RR SWITCH #34FR SWITCH#35LF SWITCH#35; ordrng 2 WB24K10092 (INFINITE SWITCH LF/RF)s and 2 WB24T10119 (SWITCH INFINITE LR/RR)s and 1 WB24K10059 (Warmer infinite switch) and 2 WB03K10289 (Knob)s and 2 WB03K10291 (Knob)s and 1 WB03K10365 (Knob)

We serviced a

GE RANGE

Model CHS900M2N1S5

Near Tacoma, WA 98498

Cejay

Job Details: 03/23/2023

"Customer concern is that display is missing settingings and RF coil is not heating properly. Pulled error codes, F721,F681,F683,F200,F724,F723,F721,F630,F451,F452,F450,F453,F681,F696,F683. Was able to factory reset display after power cycling unit. Multiple control board faults, needs new main control. Requires second tech, requires auth. ; ordrng 1 WB27X35825 (INDUCTION ASM)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ2

Near DuPont, WA 98327

Cejay

Job Details: 03/23/2023

"Installed previously ordered suspensions rods, cycle tested washer with a load, verified unit operation with customer, all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2 02

Near Rowlett, TX 75088

Patrick

Job Details: 03/23/2023

Replaced motor and blower. Tested unit. All checks good.

We serviced a

GE WASHER-FRONTLOAD

Model GTW335ASN1WW

Near Dallas, TX 75254

Lane

Job Details: 03/23/2023

Replacement control module faulty. Personality neeed not programed into new board. Need OEM GE replacement control. Power cord damage located on this appointment. Power cord needed as well.; ordrng 1 WH08X28843 (Power cord) and 1 WH22X35597 (Control board)

We serviced a

LG DRYER-ELECTRIC

Model DLEX7177RM

Near Lakewood, WA 98498

Cejay

Job Details: 03/23/2023

"Customer concern is that dryer is leaving black marks of fabrics and is making a noise durring operation. Found failed RF roller causing noise and debri build on drum felt, also found failed idler and worn belt. Needs new drum felt, RF roller, idler and belt. Follow up scheduled for 03/29 10-2pm; ordrng 1 AGM75510755 (Support wheel w/shaft) and 1 4561EL3002A (PULLEY ASSEMBLY) and 1 4400EL2001F (BELT,POLY) and 1 4036EL3001A (GASKET)"

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM1

Near Rockwall, TX 75032

Patrick

Job Details: 03/23/2023

"Replaced console, main board, and dispenser. Tested unit. All checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF1A

Near Rockwall, TX 75087

Patrick

Job Details: 03/23/2023

"Customer concern, unit will not power on. Confirmed. Found open connection laying uncovered under unit. Electrician must address dangerous condition. Reconnected unit, tested. All checks good."

We serviced a

AMANA DISHWASHER

Model ADB1300AFS1

Near Rowlett, TX 75088

Patrick

Job Details: 03/23/2023

Replaced element. All checks good

We serviced a

GE DRYER-ELECTRIC

Model GFD85ESPN0RS

Near Garland, TX 75044

Lane

Job Details: 03/23/2023

Customer stated dryer makes squeaking noise. Performed diagnostics found front support roller failed. Rollers and belt need to be replaced..All other functions checked good at time of service.; ordrng 5 WE03X10016 (Drum rollers)s and 1 WE03X29704 (Belt)

We serviced a

GE RANGE

Model JB645RK4SS

Near Garland, TX 75042

Lane

Job Details: 03/23/2023

Customer stated glass top broke. All functions working according to customer. Pictures taken of Crack formation.; ordrng 1 WB62X26649 (Glass top)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF1A

Near Rockwall, TX 75087

Patrick

Job Details: 03/23/2023

"Customer concern, unit will not power on. Confirmed. Found open connection laying uncovered under unit. Electrician must address dangerous condition. Reconnected unit, tested. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Puyallup, WA 98373

Cejay

Job Details: 03/23/2023

"Customer concern is that washer is clunking and is gooing OOB. Pulled error codes, F7E6 motor fault. Found failed hub assembly causing OOB issues. Found failed transmission, motor, worn cam assembly and belt. Needs new hub, gearcase, cam, belt and motor. Requires Auth; ordrng 1 W10528947 (Hub) and 1 W11454734 (GEARCASE) and 1 W10721967 (CAM) and 1 W11239857 (Belt) and 1 W11497303 (Motor)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2 11

Near Rockwall, TX 75032

Lane

Job Details: 03/23/2023

Customer stated washer fills but never starts washing. Performed diagnostics foumd mcu not sending power to motor. Lower harness checks good. Dispenser cap missing causing water to stand in dispenser. Drain hose has a hole causing small leak. Unable to perform full function test due to failure type. ; ordrng 1 DC92-01803J (Pcb main) and 1 DC92-01531C (Inverter control) and 1 Needresearch (Fabric softener dispenser cap) and 1 DC97-12534K (Drain hose)

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Garland, TX 75043

Lane

Job Details: 03/23/2023

Customer wants washer supply hoses installed and dryer cord changed over. Installed supplied hoses and changes dryer power cord. Confirmed both appliances are operational. No warranty on customer supplied parts or installation components.

We serviced a

GE WASHER-TOPLOAD

Model WHDSR315D5WW

Near Tacoma, WA 98445

Cejay

Job Details: 03/22/2023

"Customer concern is that washer did not complete cycle, erified lid switch is good. 120v to motor no operation, motor overheated. Found seized motor causing washer not to operate. Needs new wash motor. Follow up scheduled for 03/28 8-12pm; ordrng 1 WH20X10019 (MOTOR ASSY 2 SPEED), O-SMS tckt"

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Carrollton, TX 75007

Lane

Job Details: 03/22/2023

Customer stated dishwasher will not start cycle. Performed diagnostics found faulty control module and switch. Unable to perform full function test due to type of failure. ; ordrng 1 WD21X24901 (Control module) and 1 WD21X10490 (Latch and switch)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW1

Near Rockwall, TX 75087

Patrick

Job Details: 03/22/2023

"Customer concern, unit made burning smell and stopped working. Found burn mark on control board caused by shorted drain pump. ; ordrng 1 W11543997 (Main control) and 1 W11399437 (Drain pump)"

We serviced a

ROPER WASHER-TOPLOAD

Model RAS8445KQ0

Near Rowlett, TX 75088

Patrick

Job Details: 03/22/2023

"Customer concern unit won't agitate or spin. Found broken couple, transmission spraying oil. ; ordrng 1 3360629 (Gear case) and 1 285753A (Coupling)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW3

Near Tacoma, WA 98409

Cejay

Job Details: 03/22/2023

"Granted permission to enter the home over the phone. Customer concern is that washer is not spinning or draining. Upon arrival single iteamleft in basket andsensing lighe flashing u it stuck in a cycle. Pulled error codes. F5E2,F2E1,F7E1. Lid lock fails to lock, prefromed tachometer verification cycle good. Manual operation of valves and drain pump successful. After power cycleing the unit no response from jog dail in user mode. Found failed main control and lid latch. Needs new lid latch, main control and shift actuator. Follow up scheduled for 03/29 1-5pmCustomer unavailable for signature; ordrng 1 W11307244 (LATCH) and 1 W11603810 (CNTRL-ELEC) and 1 W11481722 (ACTUATOR)"

We serviced a

WHIRLPOOL RANGE

Model WFE710H0AH0

Near Tacoma, WA 98405

Cejay

Job Details: 03/22/2023

"Customer concern is oven door handle keeps falling off. Upon arrival door was disassembled and is missing parts. Needs new side door trims, screws, spacers. Follow up scheduled for 03/29 1-5pm; ordrng 2 SPACER (WPW10429492)s and 2 SCREW (WPW10317886)s and 2 W10334003 (TRIM-DOOR)s"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8500SR01

Near Carrollton, TX 75007

Lane

Job Details: 03/22/2023

Installed drain pump and performed function test. Drain pump is faulty and needs to be replaced. Unable to perform full function test due to faulty drain pump.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near The Colony, TX 75056

Lane

Job Details: 03/22/2023

Customer stated soap suds ans some water leaked from front door. Preformed diagnostics unable to reproduce leak or over sudsing. Recommend replacing dispenser due to high levels of rinse aid being introduced into dishwasher.; ordrng 1 W11032769 (Dispenser)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Frisco, TX 75034

Lane

Job Details: 03/22/2023

Custome stated washer is not sensing detergent level. Preformed diagnostics confirmed detergent housing and drawer need to be replaced. All other functions checked good at time of service.; ordrng 1 W11413407 (Dispenser housing) and 1 W11413340 (Drawer)

We serviced a

MAYTAG RANGE

Model WFE710H0AH0

Near Tacoma, WA 98405

Cejay

Job Details: 03/22/2023

"Customer concern is oven door handle keeps falling off. upon arrival customer has disassembled door and is missing parts. Will need door handle, side door trims, screws and spacers. Advised customer missing parts are not covered. Provided customer costs to replace parts. Requires auth."

We serviced a

AMANA RANGE

Model AER5830VAW1

Near Tacoma, WA 98409

Cejay

Job Details: 03/22/2023

"Customer concern is that range display is not operating correctly intermittinly. Found display worn and damaged causing display not to operate. Needs new display with overlay. AHS to supply, requires Auth.; ordrng 1 WPW10476695 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Garland, TX 75043

Patrick

Job Details: 03/22/2023

"Customer concern, lower rack wheels came off. Replaced. Upper rack adjuster checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLE7100W

Near Dallas, TX 75228

Patrick

Job Details: 03/22/2023

Replaced terminal block. Tested unit. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF5B

Near Mesquite, TX 75149

Patrick

Job Details: 03/22/2023

"Customer concern, unit not washing well. Error codes I60 heater i11filling if0 overfilling. Ran test cycle Pressure sensor failure. Must replace. ; ordrng 1 5304504077 (Pressure sensor kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Forney, TX 75126

Patrick

Job Details: 03/22/2023

"Customer concern, wet underneath unit. Found drip from diverter. Must replace sump assy.; ordrng 1 WPW10605057 (Sump assy)"

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Irving, TX 75063

Lane

Job Details: 03/22/2023

Customer stated disposal backs up when dishwasher drains leaking from air gap. Air gap had no restrictions at breather. Customer needs plumber to clear drain.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model NONE

Near Tacoma, WA 98409

Cejay

Job Details: 03/22/2023

"Customer concern is that the washer is is constaly filling with water intermittenly. Model and serial tag worn off. Found failed suspension rods. Found failed inlet valve causing leak. Needs new suspension rods and inlet valves. AHS will have to research, AHS to supply. Requires auth.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Suspensionrods (Suspension rods) and 1 Inletvalve (Inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Tacoma, WA 98404

Cejay

Job Details: 03/22/2023

Customer concern is that dishwasher rubber door stopper broke and has fallen off and now door will fall. Customer states no other concerns with dishwasher. Found door friction pad damaged causing door to fall. Needs new friction pad. Follow up scheduled for 03/28 8-12pm; ordrng 2 WP8268961 (PAD)s

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/22/2023

"Installed previously ordered flood switch, element and gasket. Cycle tested unit, all checks good left failed parts with customer as it caused a water leak"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Dallas, TX 75205

Lane

Job Details: 03/22/2023

Customernstated washer only fills with hot water. Performed diagnostics found hot side valve has failed. All other functions checked good at time of service. ; ordrng 1 DC62-30312J (Fill valve) and 1 DC62-30314K (Fill valve hot)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Wylie, TX 75098

John

Job Details: 03/22/2023

"Customer concern is DW won't start and some buttons don't work. Found Cancel button beeping when pushed but not lighting and drain not engaging. Upon disassembly, found burnt UI board, control board and wires. Needs new UI and Control board.; ordrng 1 WPW10537414 (panel-cntl) and 1 W10866116 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Wylie, TX 75098

John

Job Details: 03/22/2023

"Customer concern is DW will not start. Found when start button is pushed, unit fills but wash motor never engages. Motor fails ohms check. Needs new wash motor.; ordrng 1 W11032770 (pump/motor asm)"

We serviced a

GE RANGE

Model JB630DF4BB

Near Spanaway, WA 98387

Cejay

Job Details: 03/22/2023

Customer concern is that LR burner is not operating. Found failed LR burner causing element not to operate. Needs new element. Follow up scheduled for 03/28 8-12pm; ordrng 1 WB30T10132 (8 RADIANT SURFACE ELEMENT)

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Garland, TX 75041

Lane

Job Details: 03/22/2023

Customer stated refrigerator never cooled correctly from time of purchase. Performed diagnostics found sealed system deficiency. Compressor has already been replaced . System may have been charged incorrectly with freon during the first repair. Advise pulling proper vacuum and recharging system to correct freon weight. Unable to provide any warranty on recharging of system due to uncertainty of original repair.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/22/2023

"Customer concern is that dishwasher concern is that dishwasher does not fill and wash. Cycle tested unit via normal wash cycle, found no active mechanical defect. Checked for stored error codes via service mode,none. Preformed diagnostic cycle test x5,passed preformed final cycle test, found no mechanical defects at time of service. Advised customer to monitor and call if issue persists."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frisco, TX 75034

John

Job Details: 03/22/2023

"Customer concern is DW will not start, only beeps and drain pump activates. Found error for long fill and inlet failure. Found small amount of water in leak tray. Filled unit 4 times,. The 4th time found inlet not opening fully and getting stuck open causing over fill. Needs new inlet valve.; ordrng 1 W11434044 (Inlet valve assy)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48J7770EP/A2 01

Near Graham, WA 98338

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dryer powers but does not tumble. Found failed idler pulley, causing unit to not tumble. Needs new idler pulley. Installed new idler pulley. Cycle tested unit, all checks good. Advised customer on regular operation of unit. Collected payment via card Payment. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ8520JQ1

Near Dallas, TX 75246

Patrick

Job Details: 03/21/2023

"Customer concern, unit constantly drips. Confirmed. Must replace inlet valve. ; ordrng 1 285805 (Inlet valve)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDP576KW1

Near Corinth, TX 76208

Lane

Job Details: 03/21/2023

Installed new motor blower and timer. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE RANGE

Model ZDP48N6RH5SS

Near Dallas, TX 75225

Patrick

Job Details: 03/21/2023

Customer concern. Mid lf burner constantly ignites/reignites. Rr burner inconsistent ignition. Must replace igniters and spark module. ; ordrng 2 WB02X10822 (Igniter assy)s and 1 WB13K10031 (Spark module)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Irving, TX 75060

Patrick

Job Details: 03/21/2023

Replaced motor. Tested unit. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dishwasher continuously run drain pump. Found broken float, causing unit to continuously run drain pump and remain in active leak error condition. Found stuck float switch, causing unit to remain in active state of leak. Also found worn drain pump, causing poor drain pump profomance. Needs new drain pump float switch and float ; ordrng 1 DD81-02239A (SVC-MICRO SWITCH) and 1 DD81-02243A (FLOAT) and 1 DD81-02635A (SVC PUMP-DRAIN)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lakewood, WA 98499

Cejay

Job Details: 03/21/2023

Customer concern is that dishwasher is not draining. F9E1 error. Installed new drain pump motor. Cycle tested dishwasher for leaks. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2 01

Near Fife, WA 98424

Cejay

Job Details: 03/21/2023

"Customer concern is washer shown 4E error, was not draining and was leaking and is going OOB.upon arrival standing water in tub, unit drained water, found presure hose disconnected causing leak. Reconnected hose. Cycle tested washer with a load. Unit failed to spin, drain pump on constantly, verified spin operation in service mode good. Ohms pin 1-3 at water level sensor out of range at 20.6, DCv present at pins 1-3 call for replacement of main PCB. ; ordrng 1 DC96-01703C (SENSOR PRESSURE) and 1 DC92-01625B (ASSY PCB MAIN)"

We serviced a

GE RANGE

Model JB645RK4SS

Near Balch Springs, TX 75180

Patrick

Job Details: 03/21/2023

Replaced element and infinite sw. Tested unit. All checks good.

We serviced a

GE DISHWASHER

Model GDF535PSR0SS

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dishwasher does not power on. Verified power supply voltage to unit, good 120v supply. Found failed contacts in door latch, causing unit to not recognize door position. Also found failed ui ,causing console to not respond to customers imput and start cycle. Needs new ui and door latch. Advised customer parts show out of stock. May take time to get parts ; ordrng 1 WD21X26955 (CONFIGURED SERVICE UI?) and 1 WD01X29878 (DOOR LATCH)"

We serviced a

FRIGIDAIRE RANGE

Model FEF368GCA

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/21/2023

"Installed previously ordered bake element, cycle tested unit. All checks good"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11067032601

Near Enumclaw, WA 98022

Cejay

Job Details: 03/21/2023

"Customer concern is dryer door catch is broken and dryer dose not shut off on sensor cycles. Pulled error codes. F25. Thermistor ohms in range and has continuity, checked wire connections good. Book calls to replace thermistor and main control. Advised main controll shows discontinued. AHS to supply. Requires auth.; ordrng 1 WPW10111617 (cntrl-elec) and 1 WP8557403 (thrmst-fix)"

We serviced a

GE RANGE

Model JGP933SEJ1SS

Near Sachse, TX 75048

Lane

Job Details: 03/21/2023

Customer stated burners are not lighting consistently and left front burner flam is vary high. Performed diagnostics found left front burner orifice is stripped and burner valve is faulty.. Right font and rear burner basis are corroded along with burner heads. Several burner base screws are rusted out and need to be replaced. Cooktop burner location markings are not legible causing a safety issue when lighting burners. ; ordrng 1 WB62T10327 (Main top) and 1 WB16K10036 (Burner head) and 1 WB16T10017 (Burner head) and 1 WB16T10018 (Burner head) and 1 151GEHWB16T10019 (Burner head) and 4 WB21X31343 (Gas valve kit)s and 1 WB28T10011 (Orifice) and 1 WB28T10014 (Orifice) and 1 WB28T10015 (Orifice) and 1 WB28T10027 (Orifice)

We serviced a

LG WASHER-FRONTLOAD

Model WM3270CW

Near Tacoma, WA 98406

Cameron M.

Job Details: 03/21/2023

"Customer concern is that washer does not drain. Found build-up of hair and film on door glass, causing leak from bottom of door during operation. Found unit full of water at time of service. Cleared water out of unit, Cleared debris from drain pump clean out. Cycle tested unit 3x, all checks good. Advised customer on using no more than 2Tspoons of high quality detergent . Also advised customer on regular cleaning intervals for optimal performance using affresh. Collected payment via card Payment."

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM3

Near Rockwall, TX 75032

Lane

Job Details: 03/21/2023

Customer stated control panel is unresponsive and randomly illuminates. Performed diagnostics found moisture got into panel shorting out electronics. Unable to perform full function test due to failure type. User and main control need to be replaced to correct issue.; ordrng 1 W10737607 (Control board) and 1 W11230938 (Control panel assembly)

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.20022011

Near Heath, TX 75032

Lane

Job Details: 03/21/2023

Customer stated washer gets out of balance regardless of load size. Preformed diagnostics found suspension faulty causing issue. All other functions checked good at time of service.; ordrng 1 W10780048 (Suspension)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Rockwall, TX 75032

Lane

Job Details: 03/21/2023

"Customermststed upper rack adjusters keep breaking. Performed diagnostics confirmed left and right upper rack adjusters are broken. All other functions checked good at time of service. ; ordrng 1 WPW10588164 (Housing) and 1 WPW10588165 (Housing) and 2 WPW10250162 (Cover)s and 4 WPW10195840 (POSITIONER)s and 2 WPW10546503 (Adjuster,positioner)s and 4 WPW10195839 (Adjuster)s"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EB1

Near Dallas, TX 75253

Patrick

Job Details: 03/21/2023

"Customer concern, low doesn't heat and med is high. Confirmed. Found burned infinite sw.; used 1 WP3149400 (Rf infinite sw) from stock"

We serviced a

WHIRLPOOL DRYER-GAS

Model LGV5634AW0

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/21/2023

"Customer concern is there is a gas smell coming from dryer. No oder of gas present in laundry room upon arrival. Use of electronic gas detector 0 PPM at valve or gas train. 0 PPM at gas supply line, connections or at shut off valve. Preformed secondary check after cycle testing dryer no change in PPM at shutoff valve, supply line or valve. Confirmed dryer vent is connected and preformed airflow test (yellow) pass for gas dryers. No mechanical or component failures with dryer at time of service. Replaced gas valve coils as precautionary method as part is the only componet that would cause symptoms. Note gas furnace is three feet from dryer, advised customer if gas smell is still present to call gas company to inspect furnace. All checks good. ; used 1 279834 (2 COIL GAS VALVE SET) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KEBC208KSS0

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/21/2023

Installed previously ordered door glass. Confirmed operation of door all checks good.

We serviced a

KENMORE DISHWASHER

Model 66513073K216

Near Tacoma, WA 98418

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dishwasher produces noise and not washing dishes properly. Cycle tested unit, found dead spot in wash motor, causing unit to not wash dishes. Needs new pump and grommet. Follow up visit scheduled for 3/ 29 8-12; ordrng 1 W11133712 (MOTOR-PUMP) and 1 WPW10538166 (GROMMET)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75228

Patrick

Job Details: 03/21/2023

"Customer concern, unit will not power on, glass top is broken again. Confirmed. Good main board heartbeat. Good 125vac to main control. Reset connection to ui, no change. Cycled power, no change. Good 5vdc to console. Must replace console and lid. ; ordrng 1 W11135391 (Console) and 1 W11259006 (Lid)"

We serviced a

KENMORE DISHWASHER

Model 58715263900A

Near Spanaway, WA 98387

Cejay

Job Details: 03/21/2023

Customer concern is that dishwasher is not filling with water. Verified 120v incoming to inlet valve. Verified incoming water supply. Confirmed unit dose not fill with water. Found failed inlet valve causing dishwasher not to operate. Needs new inlet vlave. Follow up scheduled for 03/27 8-12pm; ordrng 1 154637401 (VALVE)

We serviced a

SAMSUNG RANGE

Model NE58K9430SS/ AA01

Near Garland, TX 75043

Patrick

Job Details: 03/20/2023

Upon arrival found glass top now cracked also. Must replace top before elements can be changed. ; ordrng 1 DG94-00889B (Cook top)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model MVWC565FW2

Near Plano, TX 75093

Lane

Job Details: 03/20/2023

"Customer stated washer stopped agitating and didn't wash well. Preformed diagnostics found cam is binding up and actuator is failing. Replaced both parts and performed full function test after repair. All functions checked good at time of service. ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

LG DRYER-ELECTRIC

Model DLGX3371V

Near Lakewood, WA 98499

Cejay

Job Details: 03/20/2023

Installed previously ordered AHS supplied ignitor. Cycle tested dryer and preformed airflow test pass for gas (yellow) all checks good.

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Dallas, TX 75235

Patrick

Job Details: 03/20/2023

Unable to locate source of leak. Video shows water coming from under control panel. Likely source of leak is closed dispenser flap while powder used. Customer used the unit 4 or 5 times after leak without issue. Unable to reproduce issue

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near McKinney, TX 75070

Lane

Job Details: 03/20/2023

Installed new water pump for steam generator. Performed full function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG WALL OVEN

Model NQ70M7770DS/AA 50

Near Wylie, TX 75098

John

Job Details: 03/20/2023

"Came to install new power and control board. Upon disassembly, found open main fuse on noise filter. Needs new noise filter assy.; ordrng 1 DE96-00400C (ASSY NOISE FILTER)"

We serviced a

GE DISHWASHER

Model GSD440--51

Near University Place, WA 98467

Cejay

Job Details: 03/20/2023

Customer concern is that dishwasher is leaking. Found rust holes in tub around sump assembly and lower spray arm causing unit to leak. No documentation available for parts. Avised customer parts are NLA. AHS to supply. Requires auth.; ordrng 1 Tub (Tub) and 1 Sumpassembly (Sump assembly) and 1 Sumpseal (Sump seal) and 1 Fillhose (Fill hose)

We serviced a

KITCHENAID WALL OVEN

Model KEMS378SSS04

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 03/20/2023

"Installed previously ordered element, cycle tested unit. All checks good Collected payment via card Payment. Customer declined to retain old part."

We serviced a

LG WASHER-TOPLOAD

Model WT1101CW

Near Dallas, TX 75208

Patrick

Job Details: 03/20/2023

"Disobey concern, unit leaking from rear. No leak found on arrival but water under unit. Removed inlet hose find stripped valve connection, must replace inlet valve. Left hot water turned off and disconnected. ; ordrng 1 5221EA1008F (Inlet valve)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV219AEW/XAA

Near Puyallup, WA 98371

Cameron M.

Job Details: 03/20/2023

"Customer concern is that dryer does not heat. Verified Customer concern of no heat during operation. Found open heating element, causing unit to not heat. Needs new element. Contacted property owners via phone, received auth for repair. Prior to beginning repair, Customer called and declined repair. Collected 95.00 trip fee +tax via card Payment."

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.66801690

Near Rowlett, TX 75089

John

Job Details: 03/20/2023

Customer concern is dryer not heating. Confirmed no heat. Found open high limit fuse. Replaced fuse from truck stock. All checks good.; used 1 279816 (THERMAL CUT OFF HI) from stock

We serviced a

ADMIRAL RANGE

Model NE59J7630SW/AA 02

Near Rockwall, TX 75087

John

Job Details: 03/20/2023

"Customer concern is oven display flashing randomly. Found when unit is in stand by mode or in use random lights comming on and flashing. Confirmed issue. Cycled breaker, no change. Found control board not heating oven properly in that the convection van runs regardles of cooking setting. Needs new control board, display board and membrain switch.; ordrng 1 DE07-00129A (Display Board) and 1 DG34-00030B (Membrain switch) and 1 DE92-03761B (Control board)"

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Carrollton, TX 75007

Lane

Job Details: 03/20/2023

Customer stated dishwasher won't turn on and upper spray arm mount broke. Preformed diagnostics foumsd dishwasher electronics failed and upper spray arm bracket broke off. User and main controls need replacing with upper pray arm kit.; ordrng 1 WD21X31902 (Ui board) and 1 WD21X24901 (Machine control) and 1 WD35X20794 (Spray arm kit)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ9659PW2

Near Tacoma, WA 98407

Cejay

Job Details: 03/20/2023

"Customer concern is that washer leaked, then was producing burning smell and clicking noise durring agitaion. Upon clsing washer lid Confirmed clicking noise, power cycled washer and reset cycle and cycle tested washer noise is gone, unit filled, agitated, drained and spun empty no issuues. Found worn dog agates, Cycle tested washer with a load no noise butfound worn agitator dogs and rusted bolt, was able to remove bolt but could not seperate coloum as agitator cam plastic is marred. needs new agiator, bolt and cap. Follow up scheduled for 03/28 1-5pm. ; ordrng 1 WP3951744 (AGITATOR) and 1 WP358237 (SCREW) and 1 WPW10074580 (CAP)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED5500FW0

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/20/2023

"Customer concern is that dryer does not power. Verified power supply voltage from receptacle, good 240v supplied. Found shorted L1 after terminal block supply to main board,causing unit to not power. Needs new wire harness. Unplugged unit, Advised customer against attempts to power unit. Advised customer parts show out of stock, may take time to get parts. ; ordrng 1 W10637533 (HARNS-WIRE)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW97HEXL0

Near Dallas, TX 75204

Lane

Job Details: 03/20/2023

Customer stated washer gives fault codes and doesn't work. Performed diagnostics found all communication codes present. Washer will not run self test. Motor controller is faulty. Main control and user control also have communication code stored. Advising replacement of motor and main controls. Other problems may need to be addressed after initial repair. ; ordrng 1 W10354087 (Central control unit) and 1 WPW10374126 (Motor control unit)

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ0WW

Near Dallas, TX 75204

Lane

Job Details: 03/20/2023

Customer stated washer makes abnormal noise. Performed diagnostics found gearcase has leaked all grease/oil causing belt to slip and produce noise.Gearcase with drive pulleys and belt need to be replaced.; ordrng 1 WH38X10018 (Transmission pulley) and 1 WH01X10608 (Main drive pulley) and 1 WH49X22795 (Support assy) and 1 WH01X10618 (Hub nut) and 1 WH01X20436 (Drive belt)

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Rockwall, TX 75032

John

Job Details: 03/20/2023

Customer concern is dryer making loud squeeling noise while spinning. Upon disassembly found upper bearing assy cracked and rubbing on inside of drum casuing noise. Needs new bearing assy.; ordrng 1 WE03X25314 (bearing top asm)

We serviced a

GE RANGE

Model JBS55DM2BB

Near Graham, WA 98338

Cameron M.

Job Details: 03/20/2023

"Customer concern is that range element shorted and control panel unresponsive to key strike. Found open bake element, causing unit to not heat. Also found unit produces f8 error(EEPROM ERROR). Found display missing segments, causing customer inability to determine correct cook temperatures and time. Needs new element, control and overlay. Advised customer parts show NLA. AHS to supply. REQUIRES AUTH. ; ordrng 1 WB27T11313 (OVEN CONTROL T09) and 1 WB27T11023 (OVERLAY)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPB7

Near Ruston, WA 98407

Cejay

Job Details: 03/20/2023

Customer concern is that dishwasher is not draining properly and is leaking. Water at rear of counter where dishwasher is located. Water supply line is copper and corroded at inlet valve. Cycle tested dishwasher no leaks. Signs of water on rear wall of cabinet behind dishwasher but no active leak found. Unit did drain to empty. Dishwasher has irregular install non-oem drain hose runs under and behind cabinets with no access to drain outlet. Advised customer plumber is needed to invetigate copper supply line.

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model NONE

Near Tacoma, WA 98405

Cejay

Job Details: 03/20/2023

"Customer concern is that washer is not draing and motor is producing a noise. Outlet show 120v but fault for open ground. Lid switch intermittenly has continunity, drain pump shows 11.9 ohms. Cycle test show no activation of drain or wash motor. Unable to fully diagnose as unit is not operable at time of service. Needs new lid switch and timer, AHS will have to research as model and serial is worn off. AHS to supply. Requires Auth. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Lidswitch (Lid switch) and 1 Timer (Timer)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Tacoma, WA 98444

Cejay

Job Details: 03/20/2023

"Customer concern is that dishwasher clean light wash flashing and did not drain. Pulled error codes. F9E1.Cleared error. Cycle test shows drain pump operational, heavy oversuds condition present. Rinsed dishwasher multiple times, stress tested drain pump multiple times error did not return. No mechanical or component failures at time of service, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model GU980SCGS2

Near Dallas, TX 75225

Lane

Job Details: 03/20/2023

Customer stated dishwasher doesn't work. Preformed diagnostics found both electrical and water supply disconnected. Connected electrical and attempted to perform function test. Control was intermittently responsive.motor started smoking while trying to operate. Advise replacing user and m. ain control with wash pump assembly.; ordrng 1 8051710 (Console) and 1 9744031 (Control board) and 1 W10428168 (Pump and motor) and 1 717000 (Gasket)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6200AZ/A2 11

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/20/2023

"Customer concern is that washer does not spin clothes out fully. Cycle tested unit, found unit not draining at full rate. Found debris in drain pump causing unit to not drain. Cleaned debris from drain pump clean out. Cycle tested unit via rinse and spin. Found failed tub bearing, causing noise during operation. Needs new basket asm rear tub asm and tub seal. Advised customer parts show NLA. AHS to supply parts requires second tech. Require auth ; ordrng 1 DC97-16086B (ASSY DRUM) and 1 DC97-19673A (TUB ASM REAR)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48H7400AW/A2 11

Near Carrollton, TX 75007

John

Job Details: 03/17/2023

Installed new suspension rods. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GFD85ESPN0RS

Near Graham, WA 98338

Cameron M.

Job Details: 03/17/2023

"Customer concern is that dryer does not power. Tested voltage supply from power receptacle, none. Checked breaker, found breaker turned off. Restored power. Cycle tested unit 10x, found no mechanical defects .preformed airflow test, passed (green). Called home owner advisedcustome to monitorandcallifissuepersists. collected 95.00 trip fee via card Payment over phone."

We serviced a

FRIGIDAIRE WALL OVEN

Model gcwm3067adb

Near Lewisville, TX 75067

Lane

Job Details: 03/17/2023

"Customer stated oven and microwave are dead, performed diagnostics foumd electrical whip is too short for oven to come out. Customer hast to have oven accessible for service."