Service History 53 - RPS Appliance Repair

We serviced a

LG DRYER-ELECTRIC

Model DLE2101W

Near Plano, TX 75093

John

Job Details: 03/17/2023

Customer concern is dryer making loud noise. Confirmed noise. Found worn idler pulley and all drum rollers worn and making loud noise. Needs new idler and rollers.; ordrng 1 4561EL3002A (Idler pulley) and 2 AGM75510755 (Roller assy)s

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AV/A4

Near Wylie, TX 75098

John

Job Details: 03/17/2023

Customer concern is cycle select knob is broken and washer cannot be started. Conformed knob broken. Showed customer how to select cycle using small screw driver unit knob is replaced. Needs new selector knob.; ordrng 1 DC97-16931B (Selector knob)

We serviced a

GE RANGE

Model JGP933SEJ1SS

Near Sachse, TX 75048

John

Job Details: 03/17/2023

"Installed new burner base, wires, igniters, and screws. All checks good."

We serviced a

KENMORE DISHWASHER

Model 665.12723K310

Near Wylie, TX 75098

John

Job Details: 03/17/2023

"Customer concern is DW will not start. When start button pushed and door closes start button blinks. Found hinges bent and door warped so that it doesn't close fully and doesnt engage door switch. Found tub gasket missing as well as one set of lower rack wheels causing unit to leak and lower rack to drag against tub and door. Found makeshift mounting tabs drilled through upper edge of tub. Needs new inner door, left and right hinges, mounting brakets, lower rack, wheel assy, and tub gasket.; ordrng 1 W11513973 (Inner door) and 1 W11498831 (Tub gasket) and 2 WP8269145 (Mounting braket)s and 1 W11129404 (Lower rack) and 1 WP8268645 (Wheel) and 1 W11613573 (Hinge left) and 1 W11504621 (Hinge right)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Buckley, WA 98321

Cejay

Job Details: 03/17/2023

"Installed previously ordered ACU and lid latch, cycle tested washer all checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Coppell, TX 75019

Lane

Job Details: 03/17/2023

Installed motor pulley and belt. All functions checked good at time of service.

We serviced a

GE WASHER-FRONTLOAD

Model GFWR2700H0WW

Near Garland, TX 75044

Lane

Job Details: 03/17/2023

Customer stated washer is getting out of balance regularly. Performed diagnostics found tub bearings failing causing issue. All other functions checked good at time of service.

We serviced a

WHIRLPOOL WALL OVEN

Model RBS305PRB00

Near Rowlett, TX 75089

John

Job Details: 03/17/2023

Customer concern is one of the elements is not working. Cycle tested unit and found bake element not heating. Found bake element fails continuity check. Needs new bake element.; ordrng 1 WPW10207397 (element)

We serviced a

GE RANGE

Model JHP60G001WH

Near Mesquite, TX 75149

Lane

Job Details: 03/17/2023

Customer stated right rear burner doesn't work right front is intermittently not working and oven won't self clean. Performed diagnostics found both burners with recipes need replacing.oven switch and timer for self clean is faulty. All other functions checked good at time of service. ; ordrng 1 WB30X218 (Burner 6in) and 1 WB30X219 (Burner 8in) and 2 WB17X5051 (Receptacle)s and 1 WB19X5283 (Timer) and 1 WB22X5122 (Oven switch)

We serviced a

GE RANGE

Model JB755SJ5SS

Near Dallas, TX 75228

Lane

Job Details: 03/17/2023

Installed front burners and repaired faulty harness. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GDT695SMJ5ES

Near Steilacoom, WA 98388

Cameron M.

Job Details: 03/17/2023

"Customer concern is that dishwasher will over a corse of 3-4 days unit will fill. Customer also advised chrome trim comes off. Found unit back filling, caused by lack of high loop in drain hose. Also found user interface covers chrome trim comes, disengaged from display cover, causing difficulty closing door because trim contacts cabinets. Placed drain hose in Highloop position and secured with zip tie. Cycle tested unit 3x all checks good. Needs new user interface cover. Requires auth. ; ordrng 1 WD34X21699 (DISHWASHER INTERFACE COVER)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV55M9600AV/A5 03

Near Puyallup, WA 98375

Cejay

Job Details: 03/17/2023

Tech was assigned as a helper;

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413UW3A

Near Dallas, TX 75240

John

Job Details: 03/17/2023

Customer concern is DW not heating. Element passes continuity check. Found burn on control board causing unit to not heat. Needs new control board.; ordrng 1 5304531745 (Control board)

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Plano, TX 75075

John

Job Details: 03/17/2023

"Customer concern is cooktop smells like gas when in use. Found when center burner is on small amount of gas is leaking from control valve at both connections. Tightened connections, unit still leaking. Must replace valve and gas lines for center burner.; ordrng 1 W10811599 (burnr-head) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W11246817 (valve-brnr)"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS627UIW2

Near Dallas, TX 75209

Lane

Job Details: 03/17/2023

Customer stated washer is vary loud. Preformed diagnostics found faulty tub bearings. Rear outer tub with spin basket and tub gasket need to be replaced All other functions checked good at time of service. Washer is still functioning just making noise.; ordrng 1 5304505157 (Tub outer) and 1 5304505337 (Spin basket) and 1 5304520351 (Tub gasket)

We serviced a

GE DISHWASHER

Model GDF640HGM0BB

Near Rowlett, TX 75089

Patrick

Job Details: 03/16/2023

Replaced ui tested unit. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Carrollton, TX 75007

Lane

Job Details: 03/16/2023

Installed ordered control. Powering unit on to have leak detected code display. Vacuumed all water from bottom tray and wash tub. Drain pump is burned up from over heating.; ordrng 1 W11497943 (Drain pump)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Dallas, TX 75287

John

Job Details: 03/16/2023

Customer concern is washer giving 4E error for water unavailable and occasionally leaks from front. Ran diagnostic cycle and found inlet valve only partially opening. Also found large dent in front panel near door lock causing door to no align properly and leaving a gap between door and boot causing leak. Needs new front panel and inlet valves.; ordrng 1 DC97-16019X (Front panel) and 1 DC62-30312J (Inlet valve) and 1 DC62-30314K (Inlet valve)

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/16/2023

"Customer concern is that dishwasher does not dry dishes, and tub of unit still wet. Cycle tested unit, found stuck flood switch, causing unit to not heat. Also found torn sweeper seal, causing water to leak during operation. Found element bracket corroded and broken away from element, causing unit to leak during operation. Needs new sweeper seal, element and flood switch. Follow up visit scheduled for 3/22 1-5; ordrng 1 WD08X21894 (DISHWASHER DOOR GASKET) and 1 WD05X30818 (HEATING ELEMENT)"

We serviced a

GE DISHWASHER

Model GDT655SMJ0ES

Near Tacoma, WA 98446

Cejay

Job Details: 03/16/2023

Installed previously ordered AHS supplied door switch and main control. Cycle tested dishwasher all checks good.

We serviced a

GE DISHWASHER

Model GDF640HGM0BB

Near Rowlett, TX 75089

Patrick

Job Details: 03/16/2023

Replaced ui tested unit. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068732700

Near Dallas, TX 75228

Patrick

Job Details: 03/16/2023

Replaced motor and blower wheel. Tested unit. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA-00

Near Sunnyvale, TX 75182

Patrick

Job Details: 03/16/2023

"Replaced main control. Ui came as pcb only, would need overlay to replace. Tested unit. Operating normally at this time."

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FAFW3001LW2

Near Puyallup, WA 98372

Cejay

Job Details: 03/16/2023

"Customer concern is that washer door seal has mold stains and is producing a smell, no additional concerns with washer. Found loose hinge causing door to sag, also found door seal stained. Needs new hinge and door seal. Advised customer door seal is not covered as it is not a failed component. AHS to supply. Requires Auth. ; ordrng 1 134515300 (BELLOWS KIT) and 1 134550800 (HINGE)"

We serviced a

HOTPOINT DISHWASHER

Model HDA3600D35WW

Near Carrollton, TX 75007

Lane

Job Details: 03/16/2023

Customer stated dishwasher doesn't work. Preformed function test. Found motor locked up drain hose completely clogged from disposal to dishwasher. Dishwasher has been sitting for months not being used causing bacterial growth and putrid odor. Wash tub may have permanent odor and discoloration due to standing water.; ordrng 1 WD26X10051 (Motor pump) and 1 WD18X10049 (Sump inlet) and 1 WD12X10408 (Ball filter) and 1 WD01X10342 (Coupler) and 1 WD12X10244 (Base spray arm) and 1 WD02X10067 (Screw) and 1 WD01X10340 (Bearing spray arm) and 1 WD22X10055 (Spray arm) and 1 WD12X10357 (Filter) and 1 WD12X10356 (Cover inlet) and 1 WD02X10195 (Screw)

We serviced a

GE DISHWASHER

Model GDF520PSJ2SS

Near Forney, TX 75126

Patrick

Job Details: 03/16/2023

Replaced ui tested unit. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Forney, TX 75126

Patrick

Job Details: 03/16/2023

"Replaced ui boards and main control. Display now active. Tested unit. Unit displayed de1 error code, door lock. Replaced from truck stock. Tested door locks but will not unlock. Diagnosed faulty board out of box. Must reorder; ordrng 1 DC92-01621D (Main control.), used 1 DC64-00519B (Door lock) from stock"

We serviced a

GE DRYER-ELECTRIC

Model GTDP490ED7WS

Near Puyallup, WA 98371

Cejay

Job Details: 03/16/2023

Customer concern is that dryer was not heating and in now not spinning but dose power on. Upon confirming customer concern dryer is operational. Preformed airflow test fail (red). Preformed second airflow test with vent disconnected failed (yellow) found debris in dryer vent tube. Removed debris and preformed third airflow test pass. Preformed temperature checks good.

We serviced a

GE COOKTOP

Model JGP389BEVBB

Near Irving, TX 75063

Lane

Job Details: 03/16/2023

Customer stated left front knob is broken and right front burner doesn't light. Performed diagnostics found right front burner needs adjustment. Knob is broken and needs to be replaced. Adjusted burner and restored function to right front burner.; ordrng 2 WB3X5844 (Knob)s

We serviced a

GE DISHWASHER

Model GDF520PGJ5WW

Near Dallas, TX 75204

Patrick

Job Details: 03/16/2023

"Customer concern, unit will not turn on. Confirmed. Control board led solid on. Cycled power, reset connections, no change. Must replace ui.; ordrng 1 WD21X31899 (Ui configured)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW2

Near McKinney, TX 75071

John

Job Details: 03/16/2023

"Customer concern is washer occasionally trips break. Customer stated that it has happened twice so far. Confirmed 120vac to control board. Checked control board for physical damage, none found. Ran factory service cycle, cycle completes with out issue. Ran full rinse and spin cycle, no issues. Machine functioning as designed. All checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US 01

Near Murphy, TX 75094

John

Job Details: 03/16/2023

"Customer concern is washer is not able to sense as well as unit filling while not in use and dispenser tray is broken. Found suspension rods worn and bouncy causing unit to not be able to distribute load. Also found cold water inlet valve not closing fully causing unit to fill while not in use. Needs new suspension rods, inlet valve, and dispenser.; ordrng 1 DC97-15459H (Inlet valve) and 4 DC97-16350V (Suspension rod)s and 1 DC97-20589E (Dispenser)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Sachse, TX 75048

John

Job Details: 03/16/2023

Customer concern is washer not agitating. Ran rinse and spin cycle and found motor and gearcase operating properly but washplate not moving. Found washplate spinning freely in both directions indicating a stripped hub. Washplate unable to be removed so it will have to be cut out of machine. Needs new washplate and hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (Washplate)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8500SR01

Near Carrollton, TX 75007

John

Job Details: 03/16/2023

Customer concern is washer will not start. Found door locked upon arrival. Manually unlocked unit. Entered service mode and found error formdoor lock failure. Tested door lock through service mode and found it un able to unlock. Needs new door lock.; ordrng 1 WPW10253483 (Door lock)

We serviced a

GE DISHWASHER

Model PDW7880N00SS

Near Carrollton, TX 75007

John

Job Details: 03/16/2023

Customer concern is DW door broke and became heavy. Found link arm broken causing door to become heavy. Needs new link arms.; ordrng 2 WD14X10009 (Link arm)s

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Dallas, TX 75235

Patrick

Job Details: 03/16/2023

"Customer concern, the door got jammed and overflowed. Found clothing interfering with door closure. Removed. Tested unit. Several door lock/ pressure sw error codes, inactive but coincidental. Good lock, good fill, good tumble, good drain, good spin. No leak detected. No sign of leak from rear or underside of unit. All checks good at this time."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF419AAW/XAA

Near Carrollton, TX 75007

Lane

Job Details: 03/16/2023

Customer stated washer gave fault code and stopped functioning. Preformed diagnostics found inner tub mount broke causing contact between door gasket and outer tub. Wash tub assembly needs to be rebuilt with new door boot.; ordrng 1 DC97-15478A (Spin basket) and 1 DC64-00802C (Door boot) and 1 DC97-15596A (Outer tub front) and 1 DC97-15328G (Outer tub rear)

We serviced a

LG DISHWASHER

Model LDF5678BD

Near Mesquite, TX 75149

Patrick

Job Details: 03/16/2023

"Customer concern, unit displaying ae error, would not turn off. Breaker off on arrival. Powered on, tested unit. Found mastic detached from bottom of tub interfering with flood sw operation. Removed. No leak from underside of unit noted. Found excessive suds inside tub. Filled and drained several times to clear suds. Ask checks good at this time."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Tacoma, WA 98408

Cejay

Job Details: 03/16/2023

"Customer concern is that dishwasher has shown F9E1 error. Pulled error codes. F9E1,F7E1,FAE2,F9E1.Cleared errors, preformed service cycle, unit drains no wash motor operation. F7E1 error agian. Cycle tested unit wash motor hums but no operation. Found seized wash motor causing dishwasher not to operate. Needs new wash motor and main control. Advised customer parts show out of stock and may take time to recevie. Requires auth. ; ordrng 1 W11410063 (CNTRL-ELEC) and 1 W11414076 (BASE-PUMP)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9450WW1

Near Tacoma, WA 98444

Cejay

Job Details: 03/16/2023

"Customer concern is that dryer is beeping durring operation. Pulled error codes, F31 repeating. Confirmed 240v to dryer. Preformed airflow test failed (yellow). Could not replicate beeping noise after multiple cycle tests. Possible damp dry alarm, advised customer to moniter dryer with damp alarm off, if problem persists to call to schedule another visit. Advised customer dryer vent need service. No mechanical or componet failures at time of service dryer is operating as designed."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED3500FW0

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/16/2023

"Installed new motor and blower wheel supplied by manufacturer. Cycle tested unit 3x, all checks good. Advised customer WARRANTY ON LABOR ONLY. Collected payment via card Payment. Left failed parts with customer."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/16/2023

"Customer concern is that washer leaks water from front left corner of unit. Found f0e3(Overload) via servicemode. Found clothes in tub ring funnel, causing fabric softener dispenser to overflow and produce leak. Removed debris from tub ring. Tested unit, all checks good. Advised customer on proper loading practices."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AW/US

Near Tacoma, WA 98409

Cejay

Job Details: 03/15/2023

"Customer concern is that washer is not draining and is not completing a cycle. Pulled error codes. 3C2,AC6,3C2,DC,4C,DC. Upon spin test unit immediately shown 3C2 error. Found failed inverter board and hall sensor causing 3C2 error. Needs new hall sensor and main PCB kit. Advised customer parts show out of stock and may take time to receive. Requires Auth. Advised customer rear of unit will need to be acessible for repair.; ordrng 1 DC92-01982B (ASSY PCB KIT) and 1 DC31-00098A (HALL SENSOR)"

We serviced a

GE DISHWASHER

Model PDWT180R30SS

Near Enumclaw, WA 98022

Cameron M.

Job Details: 03/15/2023

"Customer concern is that dishwasher intermittently does not drain. Cycle tested unit 20x found no mechanical defects within wash system or drain pump system. Preformed stress test of drain pump 30x,no defect found. Unable to reproduce or duplicate customer concern. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals. Advised customer to monitor and call if issue persists"

We serviced a

LG WASHER-FRONTLOAD

Model WT5070CW

Near Dallas, TX 75238

Patrick

Job Details: 03/15/2023

"Replaced dampers, tested unit. All checks good"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSR6332KQ0

Near Carrollton, TX 75007

John

Job Details: 03/15/2023

Customer concern is washer not spinning or agitating. Found when timer reaches the point where spin and/or agitate are called for the timer makes a loud grinding noise and motor does not activate untill timer is slightly advanced manually. Once timer is manually advanced spin and/or agitate will begin and cycle will complete as it should. Needs new timer to resolve issue.; ordrng 1 WP3955489 (timer)

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Plano, TX 75093

John

Job Details: 03/15/2023

Installed new UI Board. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.238321

Near Wylie, TX 75098

John

Job Details: 03/15/2023

Installed new timer. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11026942501

Near Carrollton, TX 75007

Lane

Job Details: 03/15/2023

Replaced lid switch and performed multiple function tests. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4

Near Dallas, TX 75238

Patrick

Job Details: 03/15/2023

"Customer concern, unit will not spin correctly. Found failed dampers, basket bounces when pushed. Door lock failed. Must replace. ; ordrng 1 DC34-00025E (Lid sw) and 2 DC97-16350T (Damper)s and 2 DC97-16350S (Damper)s"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Tacoma, WA 98405

Cejay

Job Details: 03/15/2023

"Installed previously ordered bake element, found convection fan bent causing noise. Repaired fan blade, cycle tested unit, all checks good."

We serviced a

LG DISHWASHER

Model LDP6797ST

Near University Place, WA 98467

Cejay

Job Details: 03/15/2023

Installed previously ordered console control. Cycle tested dishwasher all checks good.

We serviced a

GE DISHWASHER

Model PDWT480P00SS

Near Coppell, TX 75019

Lane

Job Details: 03/15/2023

Customer stated some control functions don't work and dishwasher leaked water from corners of door. Preformed diagnostics found tub seal faulty. Control panel non responsive and water inlet valve seeping. ; ordrng 1 WD08X10032 (Tub seal) and 1 WD34X11469 (Keypad) and 1 WD15X10014 (Water valve)

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 03/15/2023

"Customer concern is that dishwasher does not power. Verified power supply voltage to unit. Good 120v. Tested voltage to user interface board from main control, good 14.1vdc. Needs new user interface. Installed new user interface. Cycle tested unit. All checks good"

We serviced a

FRIGIDAIRE RANGE

Model FGIH3047VFA

Near Sumner, WA 98391

Cameron M.

Job Details: 03/15/2023

"Customer concern is that induction range produces e022 error and only heats oven for shot time. Verified e022 error (Loss of communication between power board and usernterface board). Tested oven operation, failed unit failed to heat oven cavity. Verified good continuity of bake,convection and broil elements, found sticking relay on board causing oven to not heat. Found fault of generator board, causing unit to produce error at power up of surface burners. Needs new relay board and generator board. Customer declined repair at this time. Collected 95.00 trip fee via"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EPA1

Near Rowlett, TX 75088

John

Job Details: 03/15/2023

Came to install new drain hose. Found that hose is routed through another corner cabinet which has an empty space between them. Attempted to feed hose through negative space. Unable to pass hose through openings blindly. Advised Customer that a carpenter will bee necessary to put an access panel under sink to be able to physicaly look through empty space and feed hose.; O-emld tckt

We serviced a

AMANA DISHWASHER

Model ADB1300AFS1

Near Rowlett, TX 75088

John

Job Details: 03/15/2023

Customer concern is DW not heating. Cycle tested unit and found heater fails continuity check causing unit to not heat. Needs new heater.; ordrng 1 W10518394 (Heater)

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWKQ0

Near Rowlett, TX 75088

John

Job Details: 03/15/2023

Customer concern is DW leaves water in unit after cycle. Found drain pump engaging after wash cycle as it should but not engaging after rinse cycle. Found timer gears partially stripped and not engaging drain after rinse cycle. Needs new timer.; ordrng 1 WP8535372 (Timer)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2 04

Near Dallas, TX 75223

Patrick

Job Details: 03/15/2023

"Customer concern, unit leaving debris on clothing. Found large amount of soap scum built up under impeller. Removed. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Dallas, TX 75204

Patrick

Job Details: 03/15/2023

Replaced sump. Tested unit. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE745H0FS0

Near Orting, WA 98360

Cameron M.

Job Details: 03/15/2023

"Installed previously ordered element. Cycle tested unit, all checks good"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Tacoma, WA 98498

Cejay

Job Details: 03/15/2023

"Installed previously ordered ACU and inlet valve assembly. Cycle tested washer on quick wash and normal cycles, water level good. All checks good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE3758AYW

Near Lakewood, WA 98499

Cejay

Job Details: 03/15/2023

"Installed previously ordred motor, blower, bracket and belt. Cycle tested dryer all checks good"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Tacoma, WA 98445

Cejay

Job Details: 03/15/2023

"Customer concern is that washer will go back and forth between sense and wash. Pulled error codes, F7E5,F2E1,F7E5. cleared codes. Manual activation of slow agitation good. Manual activation of slow spin causes agitator to spin only. Upon inspection of motor found motor bolt under unit. Upon disassembly of rotor found rotor and slider damaged. Needs new rotor, slider and clutch. Advised customer parts show out of stock and may take time to receive. ; ordrng 1 W11260238 (rotor) and 1 W10734521 (slider) and 1 W10754448 (clutch)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2

Near Tacoma, WA 98445

Cejay

Job Details: 03/15/2023

"Customer concern is that washer is showing 4E error code and is leaking. Found presure hose disconnected causing 4C error and leak. Cleaned and reconnected hose, cycle tested washer all checks good."

We serviced a

SAMSUNG RANGE

Model NE59R4321SS/AA

Near Garland, TX 75040

John

Job Details: 03/15/2023

Installed new infinite switch. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED5630HC0

Near Garland, TX 75043

John

Job Details: 03/15/2023

Customer concern is dryer making noise. Confirmed noise. Found worn idler pulley causing noise. Replaced idler pulley from truck stock. All checks.; used 1 W10837240 (BRACKET) from stock

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45T6000AW

Near Dallas, TX 75220

Lane

Job Details: 03/15/2023

Customer stated water was on ground behind washer. Performed diagnostics foumd no internal or external leaks. Ran washer on tub clean cycle for 20min with no leaks. All functions checked good at time of service. Washer id located outside under a covered area. Water may have come from another source.

We serviced a

LG DRYER-GAS

Model DLGX3701V

Near Farmers Branch, TX 75234

Patrick

Job Details: 03/15/2023

"Replaced had valve, main board, and igniter. Tested unit. All checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model EI24ID81SS0A

Near Dallas, TX 75240

Patrick

Job Details: 03/15/2023

"Customer concern, start button inop. Confirmed. Ran svc cycle. Reset connections on ui in door. Unit began operating normally. Must replace ui board. ; ordrng 1 117494842 (Ui assy)"

We serviced a

JENN-AIR DISHWASHER

Model JDB1100AWS

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/15/2023

"Customer concern is that dishwasher stopped mid cycle and does not power on. Found loose power supply connections, causing power failure. Restored power connections. Cycle tested unit. All checks good."

We serviced a

GE LAUNDRY CENTER

Model GUD24ESSJ0WW

Near Dallas, TX 75205

Lane

Job Details: 03/15/2023

"Customer stated dryer stops intermittently. Performed diagnostics.and ran dryer for 20min found unit running correctly at time of service. Advised replacing timer due to conditions of failure,; ordrng 1 WE04X22654 (Timer)"

We serviced a

GE WASHER-TOPLOAD

Model GTW720BSN1WS

Near Coppell, TX 75019

Lane

Job Details: 03/15/2023

Customer stated washer gets out of balance some times. Performed diagnostics found stored code for out of balance condition. Performed spin test with load. Advised customer on load size and sorting. All functions checked good at time of service.

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near McKinney, TX 75070

Lane

Job Details: 03/14/2023

"Customer stated steam function doesn't work. Performed diagnostics found steam pump receiving 9-10vdc. Pump needs to be replaced to correct issue. All other functions checked good at time of service. ; ordrng 1 EAU37148701 (MOTOR ASSEMBLY,DC,PUMP)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11042922200

Near Dallas, TX 75214

Patrick

Job Details: 03/14/2023

"Customer concern, basket loose inside drum. Confirmed. Unit requires total rebuild. ; ordrng 1 WP8181743 (Rear outer tub) and 1 8181644 (Counterweight) and 1 WP8181673 (Tub gasket) and 1 8181668 (Spin basket) and 1 WPW10283361 (Nut) and 1 WP8182650 (Pulley) and 1 WPW10388414 (Belt) and 1 WPW10008880 (Counterweight) and 1 W10135004 (Springs) and 1 W10772607 (Front outer tub) and 4 WP8182703 (Shock absorber)s and 1 WP8181850 (Bellows) and 1 8181657 (Door frame)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704ESS0

Near Dallas, TX 75205

Patrick

Job Details: 03/14/2023

Customer not home. Must reschedule.

We serviced a

GE WALL OVEN

Model JT3800SH7SS

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/14/2023

"Customer is that control know intermittenly dose not operate correctly and has a vibration noise while microwave is running. Verified failed encoder board causing intermitten input failure with control knob, GE service bulletin for upper cooling fan vibration calls for rear top cover, fan mounting bracket, grommets and screws, also needs new encoder board. Advised customer parts are back ordered and will take time to receive. ; ordrng 1 WB27X32632 (ENCODER BOARD) and 1 WB24X32772 (COVER TOP REAR) and 1 WB37T10026 (BRACKET UPPER FAN MOUNT) and 2 WB01T10128 (GROMMET)s and 2 WB01T10130 (SCREW)s"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2 02

Near Dallas, TX 75240

Lane

Job Details: 03/14/2023

Customer stated dryer is not making any abnormal noise but stopped heating. Performed diagnostics found heating element is faulty. Rotating assembly currently checks good.; ordrng 1 DC97-14486A (Element)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDP576KW1

Near Corinth, TX 76208

Lane

Job Details: 03/14/2023

Customer stated after three loads dryer wouldn't start. Performed diagnostics found motor faulty. Motor is tripping thermal overload causing dryer to shut down. Loud electrical pop was heard coming from timer followed by burning smell. Motor with blower wheel belt and timer need replacing.; ordrng 1 WPW10349492 (Blower wheel) and 1 WPW10131172 (Belt) and 1 W10841144 (Motor) and 1 WPW10185992 (Timer)

We serviced a

GE RANGE

Model ZDP48N6RWSS

Near Dallas, TX 75205

Patrick

Job Details: 03/14/2023

"Customer concern, large oven door not closing properly. Found rh hinge receiver stripped. Must replace. Serial tag swiped clean. Unable to locate drawing."

We serviced a

GE RANGE

Model JB645RK4SS

Near Balch Springs, TX 75180

Patrick

Job Details: 03/14/2023

"Customer concern, rf burner inop, hot surface light always on. Rf element shorted causing failure. Must space element and infinite sw. Letf knob in cabinet above vent hood. ; ordrng 1 WB24X25013 (Infinite sw rf) and 1 WB30X24111 (Rf element)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2 01

Near Tacoma, WA 98418

Cameron M.

Job Details: 03/14/2023

"Customer concern is that does not power on and start cycle. Attempted to cycle test unit, unit powers onwith excessive force of power button. Unit remained unresponsive to user imput. Cycled power of unit. after unit sitting un manipulated for one minute, unit produces AE6 error ( communication error). Found failed main board causing unit to not send nor receive proper signal from user interface. Also found failed door switch, causing unit to not recognize door position. Found TouchPad unresponsive to customer command to modify cycle settings. Needs new main pcb ,sub pcb, TouchPad,door lock and wire harness. Advised customer parts show out of stock. AHS TO SUPPLY. Requires auth. ; ordrng 1 DC92-01802G (ASSY PCB DISPLAY) and 1 DC92-01803C (ASSY PCB MAIN) and 1 DC64-00519D (SWITCH DOOR LOCK) and 1 DC93-00476A (ASSY WIRE HARNESS) and 1 DC97-18107B (ASSY S.PANEL CONTROL) and 1 DC93-00376D (ASSY MODULE;TOUCH)"

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Sumner, WA 98391

Cejay

Job Details: 03/14/2023

"Customer concern is that dishwasher shows F9E1 error after cycle starts fills with water but dose not drain. Pulled error codes. F9E1, u it hooked up to wall drain with immediate 90? to vertical drain line causing drain pump to struggle causing dishwasher to show F9E1 error. Dissconnected drain line and cycle tested dishwasher, u it drains as designed i to sink. Drain pump operational. Advised customer plumber is needed. No mechanical or componenet failuers attime of service."

We serviced a

KITCHENAID WALL OVEN

Model KEBC208KSS0

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/14/2023

"Customer concern is that upper oven inner glass is cracked, lower oven is not maintaining temperatures and is leaking a sticky substance from the corner of door. Heavy debri build up on glass and around doors, advised customer cleaning the oven will resolve leak issue, refered customer to oven care section of owners manual. Pulled error codes. F2E1, preformed temperature checks on lower oven at multiple temperatures in range. Needs new inner glass for upper oven. Follow up scheduled for 03/21 8-12pm; ordrng 1 WP4449259 (GLASS-DOOR)"

We serviced a

LG DRYER-ELECTRIC

Model DLEX3370V

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/14/2023

"Installed previously ordered element. Cycle tested unit, all checks good Collected payment via card Payment. Customer declined to retain old part."

We serviced a

FRIGIDAIRE RANGE

Model FEF368GCA

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/14/2023

Customer concern is that oven does not heat. Found open bake element causing unit to not heat. Needs new element follow up visit scheduled for 3/20 1-5; ordrng 1 316075103 (BAKE ELEMENT)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV209AEW/XAA

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/14/2023

"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow).tested voltage to unit, good 240v supplied. Found open heating element, causing unit to not heat. Needs new element. Installed new element. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x all checks good. Advised customer dryer vent duct needs to be cleaned. Left failed part with customer. Collected payment via debit card. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF2A

Near Mesquite, TX 75150

Patrick

Job Details: 03/14/2023

"Customer concern, unit not draining. Now won't turn on. Found connect in open junction under unit. Restored power. Rerouted drain hose. Drain pump good, fill good, motor good. All checks good. Customer must have electrician repair power source."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0

Near Spanaway, WA 98387

Cejay

Job Details: 03/14/2023

"Installed previously ordered AHS supplied ACU, unit powered on and upon cycle test F7E1 error. Found failed actuator causing F7E1 error, needs new actuator. Installed new actuator. Preformed slow and fast agitate tests good. Slow and high speed spin tests good. Cycle tested washer rinse and spin cycle good. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA 00

Near Spanaway, WA 98387

Cejay

Job Details: 03/14/2023

"Installed previously ordered AHS supplied water valve and main PCB, cycle tested dishwasher all checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000BW0

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 03/14/2023

"Customer concern is that dryer intermittently does not power and start cycle. Customer advised breaker has not been tripped when unit not powering. Found communication error between main board and user interface, causing unit to not power on and start cycle. Needs new main board and user interface. Advised customer parts show out of stock may take time to get parts. REQUIRES AUTH. ; ordrng 1 WPW10566876 (USER BOARD) and 1 WPW10532428 (CONTROL BOARD)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Garland, TX 75043

Patrick

Job Details: 03/14/2023

Replaced sump assy. Tested unit. No leak. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS5

Near Plano, TX 75093

Lane

Job Details: 03/14/2023

Customer stated dishwasher won't turn on and lower rack gets stuck. Preformed diagnostics found loose wire connection at lower harness. Lower rack support broke causing rack to get stuck when retracing. ; ordrng 4 W10195416V (Rack support wheel)s

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5500FW1

Near Buckley, WA 98321

Cejay

Job Details: 03/14/2023

Customer concern is that washer is leaking a small amount of water intermittenly. Found worn door seal causing small leak. Needs new door seal. Advised customer part show out of stock and may take time to receive. ; ordrng 1 WPW10237499 (BELLOW)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model MEDC465HW0

Near Plano, TX 75093

Lane

Job Details: 03/14/2023

Customer stated dryer takes to long to dry. Preformed diagnostics found vent hose parchely crushed. Adjusted dryer position and performed airflow and heat cycle test. Cycle temperature 165. Airflow checked good. All functions checked good at time of service.

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM1

Near Rockwall, TX 75032

Patrick

Job Details: 03/14/2023

"Customer concern, keypad inop, soap dispenser inop. Confirmed. Found melted dispenser solenoid. Must replace key pad, dispenser and main control. ; ordrng 1 W10811151 (Console) and 1 W11202746 (Main control) and 1 WPW10199696 (Dispenser)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWP576KW1

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 03/14/2023

"Installed previously ordered agitator base. Unit disconnected from utilities, unable to function tested unit"

We serviced a

KITCHENAID WALL OVEN

Model KEMS378SSS04

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 03/14/2023

"Installed previously ordered main control, cycle tested service mode function, pass. Cycle tested unit via bake cycle @ 425, failed. Found open bake element causing unit to not heat up to prescribed temperature. Needs new bake element. Follow up visit scheduled for 3/20 1-5; ordrng 1 WPW10207398 (Element-bake)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN2DG

Near Irving, TX 75039

Lane

Job Details: 03/13/2023

Customer stated washer made abnormal noise. Performed diagnostics found customer experienced a out of balance load. Advised customer on load size and cycle selection. All functions checked good at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9100EG/A2

Near Wylie, TX 75098

Lane

Job Details: 03/13/2023

Customer stated dryer heats but doesn't dry. Preformed diagnostics foumd house ventilation for dryer is restricted causing current condition. All dryer functions checked good. Dryer vent needs to be professionally cleaned.