We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5
Near Puyallup, WA 98374
Cejay
Job Details:
02/03/2023
Installed previously ordered hall sensor and main PCB. Cycle tested washer with a load all checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Buckley, WA 98321
Cameron M.
Job Details:
02/03/2023
"Installed previously ordered wheels, cycle tested unit. All checks good"
We serviced a
GE DISHWASHER
Model GSM1860NSS
Near Dallas, TX 75206
Patrick
Job Details:
02/03/2023
"Customer concern, unit not draining. Good drain after heavy prewash. No drain after normal or light. Removed debris from drain. Tested unit. All checks good"
We serviced a
GE DISHWASHER
Model GSD3400G00CC
Near Garland, TX 75040
John
Job Details:
02/03/2023
"Custom3r cocnetis DW latch not working and can't close door. Found inner consol screw holes striped and broken as well as mounting hole for latch causing latch not to function. Also found inner door warped and seal failed causing unit to leak as well as tub bowed and not sealing to door also causing leak. Needs new consol, inner door, and door latch. AHS to supply NLA parts.; ordrng 1 WD34X10498 (Consol) and 1 WD13X10003 (latch assm) and 1 WD31X10004 (door inner)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45H6300AG/A2
Near Lewisville, TX 75067
Lane
Job Details:
02/03/2023
Customer stated washer will not complete any cycle. Performed diagnostics through on board test cycle. Washer completes all functions except spin portion of cycle. Ran test cycle with load. Washer kept powering down on its own. And front dampers are faulty. Advise replacing power inverter board with new suspension.; ordrng 2 DC66-00470A (Damper)s and 1 DC92-01378C (Power inverter)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFC7500VW2
Near Dallas, TX 75219
Patrick
Job Details:
02/03/2023
"Customer concern, unit not draining. F25 error message. Canceled cycle, good drain. Ran drain and spin, good drain, good spin. Unit would not run test mode. Unit stacked in closet. Cleared remaining water. Unit ceased operation. Must replace control, drain pump and main harness. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 WPW10192966 (Main control) and 1 WPW10465252 (Drain) and 1 WPW10192993 (Harness)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA00
Near Carrollton, TX 75007
Lane
Job Details:
02/03/2023
Customer stated dishwasher gave code for leak detected. Performed diagnostics found small area of dryed detergent in basin. Ran dishwasher for 20min with no leaks detected. .Advised customer over suds condition could have caused issue. All functions checked good at time of service. Advised customer only left side of dishwasher is secured with mounting screw.
We serviced a
GE DISHWASHER
Model PDW7880G00SS
Near Dallas, TX 75287
Lane
Job Details:
02/03/2023
Customer stated dishwasher won't drain. Performed diagnostics found multiple items in dishwasher causing system to not drain. Sump with drain pump and drain hose need to be replaced to restore dishwasher function.; ordrng 1 WD18X10008 (Sump) and 1 WD26X10016 (Drain pump) and 1 WD24X10014 (Drain hose)
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641002610
Near Puyallup, WA 98374
Cejay
Job Details:
02/03/2023
"Customer concern is that washer is filling during dry cycle. No error codes preformed service cycle mutliple times all functions are working properly. Advised customer dry cycle of unit is not designed to be operated as a traditional dryer. Refered to page 24 of owners manual and unit will add some water during dry cycle to flush lint from drain line. Customer is adament dryer is filling with water durring dry cycle. Advised customer main PCB is only component that would effect customer stated symptom. Needs new main PCB. Requires Auth. ; ordrng 1 EBR79950243 (PCB ASSEMBLY,MAIN), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704ESS0
Near Dallas, TX 75205
Patrick
Job Details:
02/03/2023
"Customer concern, touch pad not working. Unable to duplicate concern. Good cycle select, good fill, good spray, good drain."
We serviced a
LG WASHER-TOPLOAD
Model WT1701CW/01
Near Dallas, TX 75225
Patrick
Job Details:
02/03/2023
"At customer request, lifted top of washer so customer could access crack in tub, customer applied tape to crack. Secured top. Customer aware that RPS holds no liability of customers repair. NO WARRANTY APPLIES."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9150WW01
Near Spanaway, WA 98387
Cameron M.
Job Details:
02/03/2023
"Customer concern is that washer leaks during operation. Cycle tested unit 2x, found leak coming from dispenser house . Needs new hose. Requires auth. ; ordrng 1 W11366227 (HOSE)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA 03
Near Spanaway, WA 98387
Cameron M.
Job Details:
02/03/2023
"Customer concern is that dishwasher produces lc error. Cycle tested unit 5x,unable to duplicate customer concern. Advised customer to monitor and call if issue persists. Advised customer on using high quality detergent for best wash results"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB765FW0
Near Garland, TX 75044
John
Job Details:
02/03/2023
Installed new blower wheel. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC1
Near Murphy, TX 75094
John
Job Details:
02/03/2023
"Customer concern is washer leaking and jumping around while spinning. Found unit not leveled, causing unit to move while spinning. Re-leveled unit, no longer jumping around. Found door boot retainer had been removed and boot is torn causing unit to leak. Need new door boot.; ordrng 1 W11314648 (bellow)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDP576KW1
Near Dallas, TX 75248
Lane
Job Details:
02/03/2023
Installed motor and blower wheel. Performed multiple function and heat cycle tests after repair. Advised customer on load size and cycle selection.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K7600EW/A3 01
Near Wylie, TX 75098
John
Job Details:
02/03/2023
Customer cocnern is dryer not tumbling. Found broken idler pulley causing unit to not tumble. Replaced idler pulley from truck stock. All checks good.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4850BW0
Near Dallas, TX 75228
John
Job Details:
02/03/2023
"Customer cocnern is dryer not spinning. Found broken belt causing unit to not spin. Replaced belt from truck stock, all checks ok.; used 1 341241 (BELT,DRIVE) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF1A
Near Mesquite, TX 75150
Patrick
Job Details:
02/03/2023
"Customer concern, buttons not responding. Tested unit, all function normal at this time. No stored error codes. Unable to reproduce failure."
We serviced a
FRIGIDAIRE WALL OVEN
Model RBG97K
Near Tacoma, WA 98418
Cejay
Job Details:
02/03/2023
Customer concern is that wall oven upper oven bake and broil element do not operate. Found failed thermostat and clock causing upper oven elements not to operate. Needs new clock and thermostat. Advised customer parts are discontinued. AHS to supply. ; ordrng 1 Clock (Clock) and 1 Thermostat (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Puyallup, WA 98371
Cejay
Job Details:
02/03/2023
Installed previously order dedergent dispenser. Verified operation of dispenser. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11029822800
Near Coppell, TX 75019
Lane
Job Details:
02/03/2023
Customer stated washer won't advance automatically after installing new timer. This problem is different than original issue. Performed diagnostics found sensor switch assembly not allowing washer to fill or start cycle as intended. ; ordrng 1 WPW10292584 (Sensor switch)
We serviced a
GE DISHWASHER
Model GDF630PGM4BB
Near Coppell, TX 75019
Lane
Job Details:
02/03/2023
Customer stated dishwasher will not fill and turns itself off. Performed diagnostics found codes stored for water fill and thermistor error. Ran test through on board diagnostics and confirmed faulty fill valve. Dishwasher does turn its self off during normal operation. Main control is failing during normal operation. Supply voltage checks good.; ordrng 1 WD21X26439 (Control board) and 1 WD15X26078 (Water valve)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AF/US
Near Spanaway, WA 98387
Cejay
Job Details:
02/02/2023
"Customer concern is washer is not draining. Found clog in drain pump housing causing washer not to drain. Removed clog, cycle tested washer found drain pump has loose impeller causing noise. Needs new drain pump motor. Installed new drain motor. Cycle tested washer. No leaks all checks good."
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Graham, WA 98338
Cejay
Job Details:
02/02/2023
Customer concern is that wall oven will intermittinly power down durring preheat cycle. Pulled error codes via diagnostic mode F6E0x10 found fault in UI causing oven to shut down in either upper or lower oven preheat cycles. Needs new UI console. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 W11428578 (CONSOLE stainless)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Carrollton, TX 75006
Lane
Job Details:
02/02/2023
Installed new suspension with belt and cam assembly. Performed full function and spin test after repair. All functions checked good at time of service.
We serviced a
LG WASHER-FRONTLOAD
Model WM3250HWA
Near Irving, TX 75063
Lane
Job Details:
02/02/2023
Customer stated washer will not spin and gives error message. Preformed diagnostics found faulty rps sensor. Replaced sensor and performed function . All functions checked good at time of service. ; used 1 6931EL3003D (Rps sensor) from stock
We serviced a
LG DRYER-ELECTRIC
Model DLEX3470W
Near Dallas, TX 75254
Lane
Job Details:
02/02/2023
"Customer stated dryer runs but doesn't heat. Performed diagnostics found thermistor faulty causing overheating condition. Due to dryer overheating thermal cutt-off and operating thermostat were damaged. Replaced parts and performed function and cycle temperature check. Dryer cycles at 183 exhaust. ; used 1 6323el2001b (Thermistor), 1 6931EL3001F (Thermostat), and 1 6931EL3003D (Thermostat) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Dallas, TX 75243
Lane
Job Details:
02/02/2023
Customer stated dryer won't heat. Performed diagnostics found faulty heating element. Replaced heater and Performed multiple function tests after repair.; used 1 279838 (ELEMENT/HEATER) from stock
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2 02
Near Dallas, TX 75240
John
Job Details:
02/02/2023
Installed new motor and blower wheel. While testing found motor still humming and not rotating. Found drum severely warped causing it to rub against case and bind motor. Needs new drum.; ordrng 1 DC97-16812H (Drum)
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.67082600
Near Wylie, TX 75098
John
Job Details:
02/02/2023
"Customer cocnern unit not starting. Found unit powers on, starts, and heats. Ran temp check, passes. Ran vent check passes. Unit functioning as designed."
We serviced a
LG WASHER-FRONTLOAD
Model WM2016CW
Near Murphy, TX 75094
John
Job Details:
02/02/2023
Customer cocnern is washer filling while not in use. Found water inlet valve to be stuck open causing unit to continuously fill. Customer states that he trurned the supply valves off and unit still filling. Found hot water service valve to be open when indicating it is closed. Advised Customer that a plumber will be necessary to repair service valves before washer repair can be completed. Customer advised that they will contact RPS once service valves have been repaired.; ordrng 1 5220FR2075L (Valve) and 1 5220FR2006H (Valve)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB725BW0
Near Eatonville, WA 98328
Cejay
Job Details:
02/02/2023
Customer concern is washer is not spinning. Found failed bearing and basket not floating causing washer to go out of balance. Heavy sediments in washer have caused basket and tub to become seized. Needs new tub and basket assembies. Will require two techs customer declined repair at time of service.
We serviced a
WHIRLPOOL RANGE
Model JGS9900BDS
Near Tacoma, WA 98443
Cameron M.
Job Details:
02/02/2023
"Customer concern is that range left rear and left front continuously clicking, and right front burner does not ignite. Found right front burner ignitor broke away from mounting bracket, causing burner to not ignite. Also found failed contacts in left switch harness, causing burners to continuously run ignitors. Also found burner knobs broken causing difficulty operating burners. Also found left front burner center cap missing. Needs new cap,knobs,harness, ignitors screws, and orifice assemblies. Advised customer cap NLA. Customer declined repair at this time. Collected 95.00 trip fee +tax via card Payment"
We serviced a
KENMORE LAUNDRY CENTER
Model 417.94712400
Near Federal Way, WA 98003
Cameron M.
Job Details:
02/02/2023
Installed previously ordered bearing kit. Cycle tested unit 3x. All checks good. Preformed airflow test failed. Advised that dryer duct needs to be cleaned asap before use resumes to prevent further issues
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW2
Near Puyallup, WA 98372
Cejay
Job Details:
02/02/2023
"Customer concern is that washer is making a noise durring agitation, had the rods replaced but noise has come back. Found failed slide, needs new slider disk. Installed new slider disk, cycle tested washer with a load noise still persisent. Possible internal noise from gearcase. Needs new gearcase. Advised customer noise is not covered. Requires Auth.; ordrng 1 W11393685 (GEARCASE), used 1 W10734521 (SLIDER) from stock"
We serviced a
GE RANGE
Model J314001HT
Near University Place, WA 98467
Cameron M.
Job Details:
02/02/2023
"Customer concern is that oven does does not heat, and front left burner does not heat verified power supply voltage to unit good 240v. Found open surface burner, causing burner to not heat Also found open bake element, causing oven to not heat. Needs new bake element and left front 6in burner follow up visit scheduled for 2/13 8-12; ordrng 1 WB44X5099 (BAKE UNIT 236V L O) and 1 WB30X342 (UNIT 6 HR)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG/AA
Near Lakewood, WA 98498
Cameron M.
Job Details:
02/02/2023
"Customer concern is that dishwasher produces lc1 error. Checked stored errors via service mode, none present. Found evidence of oversuds conditions present. Cycle tested unit 5x, no defect found. Advised customer to monitor and call if issue persists. Advised customer on using high quality detergent for best wash results."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M7750V/A3
Near Puyallup, WA 98371
Cejay
Job Details:
02/02/2023
"Customer concern is that dryer will intermittinly run after cycle when door is shut. Found motor relay intermittinly stuck causing dryer to run when door is shut, needs new main control. Advised customer parts show out of stock and may take time to recive. ; ordrng 1 DC92-01729Q (MAIN PCB)"
We serviced a
GE DISHWASHER
Model GDT655SSJ4SS
Near Spanaway, WA 98387
Cejay
Job Details:
02/02/2023
"Customer concern is that dishwasher in not filling with water. Was working fine after previous repair but then stopped working after aprox 18 days. Via newfi, control reset alert. F112 stuck key error. All UI functions operating as normal. 120v to water valve. Unit fills with water. 120v to circulation pump but no activation. Needs new circulation pump. Requires Auth. ; ordrng 1 WD26X23258 (pump wash kit)"
We serviced a
LG DRYER-ELECTRIC
Model DLEY1201V
Near Spanaway, WA 98387
Cejay
Job Details:
02/02/2023
"Customer concern is that dryer is making a noise during operation. Found coins and debris in blower wheel housing, lint chute and bottom panel of dryer causing noise durring operation. Removed all coins and debris. Cycle tested dryer. Noise eliminated, verified with customer. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450W/A3
Near Puyallup, WA 98372
Cejay
Job Details:
02/01/2023
"Customer concern is that dryer is not heating. Preformed airflow test failed (yellow). Found opem element causing dryer not to heat. Needs new element. Cleaned and lubricated all support wheels, installed new element. Advised customer dryer vents need service. Customer signed airflow acknowledgement. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6120HW1
Near Spanaway, WA 98387
Cameron M.
Job Details:
02/01/2023
"Installed previously ordered actuator, cam and belt. Cycle tested unit, all checks good."
We serviced a
SAMSUNG RANGE
Model NE59N6630S/AA
Near Fife, WA 98424
Cejay
Job Details:
02/01/2023
Customer concern is that display is corrupted. Found display corrupted causing display not to operate properly. Needs new LED display. Follow up scheduled for 02/10 1-5pm; ordrng 1 DG07-01005A (LED DISPLAY)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6400TB0
Near Lake Tapps, WA 98391
Cameron M.
Job Details:
02/01/2023
"Customer concern is that dryer takes multiple cycles to dry clothes,and produces af error. Preformed airflow test failed, (red). Verified heating components, good. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues from poor airflow. Advised customer on risk of damage to heating components if use resumes."
We serviced a
LG DRYER-ELECTRIC
Model DLE8377NM
Near Tacoma, WA 98407
Cejay
Job Details:
02/01/2023
"Customer concern is that dryer is not heating. Preformed airflow test failed (red) found open element and thermal cutoff causing dryer not to heat. Found sized idler pully and RR support causing noise durring operation needs new element assembly, RR roller, idler pully, belt and light bulb. Advised customer parts show out of stock and may take time to recive. AHS to supply. Requires Auth. Also advised customer dryer vents need service ASAP. Customer signed airflow acknowledgement.; ordrng 1 5301EL1001J (HEATER ASSEMBLY) and 1 AGM75510755 (COMMON,PARTS ASSEMBLY,SVC) and 1 4561EL3002A (PULLEY ASSEMBLY) and 1 4400EL2001F (BELT,POLY V) and 1 6913EL3001E (LAMP,INCANDESCENT)"
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Sumner, WA 98391
Cameron M.
Job Details:
02/01/2023
"Customer concern is that dishwasher does not wash dishes. Found unit produces NE (vario motor failure). Cycle tested unit Found unit washing with both upper and lower spray arms. Found seized vario motor, causing unit to not complete cycle. Needs new motor and switchFollow up visit scheduled for 2/8 1-5; ordrng 1 4681ED3001D (MOTOR ASSEMBLY,AC,STEPPING) and 1 EBF64375202 (SWITCH,MICRO)"
We serviced a
HOTPOINT DISHWASHER
Model HDA2000V00WW
Near Puyallup, WA 98374
Cameron M.
Job Details:
02/01/2023
"Customer concern is that dishwasher does not drain and is loud during wash cycle. Cycle tested unit 3x. Found wash motor leaking, during operation. Also found failed contacts in timer causing unit to not drain. Needs new timer and wash motor. Customer declined repair at this time. Collected 95.00 trip fee +tax via card"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.858764
Near Puyallup, WA 98373
Cameron M.
Job Details:
02/01/2023
"Customer concern is that dryer does not heat. Customer advised sears tech was out previously, advised customer element was shorted. Preformed airflow test pass(green), visually inspected vent hose found vent disconnected from unit prior to service appointment. Reconnected dryer vent hose. Re-preformed airflow test failed (red). Found open heating element, causing unit to not. Also found dirty rollers, causing noise during operation. Needs new element. Installed new element cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit all checks good. Advised customer cannot use dryer until ducting is cleaned. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Tacoma, WA 98408
Cejay
Job Details:
02/01/2023
"Original discription states dishwasher not draining issues. Roommate on site states they have not noticed and drain issues. No stored error codes. Preformed service diagnostic cycle no drain issues. Dishwasher dose not have high loop installed. Cycle tested dishwasher, checked for backflow issues. None. Advised customer of highloop installation issue. No mechanical or component failure at time of service."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDE300VW0
Near Spanaway, WA 98387
Cameron M.
Job Details:
02/01/2023
"Customer concern is that dryer takes longer to dry clothes and makes noise during operation. Preformed airflow test failed, (yellow). Found seized rear right roller, causing noise during operation. Needs new roller. Installed new roller, cleaned and vacuumed inside of dryer. Cleaned and calibrated moisture sensors. Cycle tested unit 3x. All checks good. ; used 1 WPW10314173 (DRUM ROLLER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Spanaway, WA 98387
Cejay
Job Details:
02/01/2023
"Customer concern is that dishwasher is not draining. Pulled error codes via service mode. F6E4. Verified customer concern. Found debris in draim pump, removed debris, cycle tested dishwasher, unit still fails to drain. Installed new drain pump motor unot still fails to drain. Checked air gap for debris with brush and vaccum, removed heavy debris, unit still fails to drain. Damage in drain housing in sump assembly causing cavitation causing dishwasher not to drain. Needs new sump assembly. Follow up scheduled 02/08 8-12pm; ordrng 1 WPW10671941 (pump&motor)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC215EW1
Near Fife, WA 98424
Cameron M.
Job Details:
01/31/2023
"Customer concern is that dryer timer does not advance, and drum continues running with door open. Found sticking contacts in door switch ,causing drum to run wi open door. Also found timer has faulty contacts, causing timer to not advance time during cycle. Needs new door switch and timer. Follow up visit scheduled for 2/13 1-5; ordrng 1 WPW10185982 (TIMER)"
We serviced a
JENN-AIR WALL OVEN
Model WM2720W
Near Tacoma, WA 98466
Cameron M.
Job Details:
01/31/2023
"Customer concern is that vent diffuser broke. Found broken diffuser, causing concentration of steam to come from top of unit. Needs new vent tube and inner vent. Advised customer parts show NLA. AHS to supply. ; ordrng 1 04100539 (TUBE VENT) and 1 701738 (Inner vent)"
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Spanaway, WA 98387
Cejay
Job Details:
01/31/2023
"Installed previously ordered wash motor, UI and flood switch. Apon cycle test element seal failed and started to leak. Needs new element. Advised customer parts show out of stock and may take time to receive. AHS to supply. Requires Auth.; ordrng 1 WD05X30818 (HEATING ELEMENT)"
We serviced a
FRIGIDAIRE RANGE
Model FEFLM605DCH
Near Tacoma, WA 98445
Cejay
Job Details:
01/31/2023
"Customer concern is range display is on but no activation of cooktop burner or bake and broil elements. Verified customer concern. Found range RF leveling leg damaged. Found range not reciving 240v to terminal. Advised customer electrian is needed. Called AHS, leveling leg damages not covered.AUTH #110ZJTBL."
We serviced a
AMANA DRYER-ELECTRIC
Model NED4600YQ1
Near Tacoma, WA 98444
Cejay
Job Details:
01/31/2023
"Installed previously ordered timer, verified operation of air cycle, preformed tempeture checks good. All check good dryer is not operating as designed"
We serviced a
MAYTAG DRYER-ELECTRIC
Model PYE2300AYW 10
Near DuPont, WA 98327
Cejay
Job Details:
01/31/2023
"Customer concern is that dryer is making a rumbling noise after repair amd fabric gets caught on heater sheath. Disassembled dryer and verified repair. Advised customer noise is due to original manufactured rollers NLA and repair was done with authorized substition rollers with a larger circumference, also advised customer heather sheath is a non failed component and is not coved. Cycle tested dryer, all checks good."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AP/A5
Near DuPont, WA 98327
Cejay
Job Details:
01/31/2023
"Apon arrival washer was disconnect3d from utilities Customer concern is washer door seal has a small tear causing leak from door. Verified tear in door seal. Installed previously ordered door seal, customer connected unit to utilities. Cycle tested washer no leaks all checks good."
We serviced a
GE DISHWASHER
Model GDT565SSN0SS
Near Tacoma, WA 98407
Cameron M.
Job Details:
01/31/2023
"Customer concern is that dishwasher leaks alot of water during operation. Verified customer concern of leak . Found unit leaking from two points. First sorce of leak is from wash pump assembly, causing large volume of water. Also found second sorce of leak at fill funnel, causing low volume leak during operation. Needs new fill funnel and wash pump asm and grommet. Follow up visit scheduled for 2/9 8-12; ordrng 1 WD19X25700 (WASH PUMP SERVICE) and 1 WD08X27458 (FLOATING SEAL) and 1 WD12X25298 (FUNNEL AND GASKET?)"
We serviced a
MAYTAG RANGE
Model MER5775RAS
Near Fife, WA 98424
Cameron M.
Job Details:
01/31/2023
Installed previously ordered surface elements. Cycle tested unit. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Puyallup, WA 98374
Cameron M.
Job Details:
01/31/2023
"Customer concern is that dishwasher does not drain and intermittently does not break down detergent pod. During initial inspection, found unit full of water. Drained water from unit. Tested incoming water temperatures, low. Checked error codes via service mode, none. Stress tested drain pump. found dead spot in drain pump motor, causing unit to not drain. Needs new drain pump follow up visit scheduled for 2/10 8-12; ordrng 1 W10876537 (DRAIN PUMP)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Spanaway, WA 98387
Cejay
Job Details:
01/31/2023
Imstalled previously ordered LH and RH tracks. Cycle tested dishwasher. All checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11046472501
Near Carrollton, TX 75007
Lane
Job Details:
01/30/2023
Customer stated washer intermittently stops cycle. Preformed diagnostics found faultyndrain pump motor. All other functions checked good at time of service.; ordrng 1 WPW10730972 (pump-water)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Plano, TX 75075
Lane
Job Details:
01/30/2023
Customer stated after gear case was replaced washer still leaked water. Performed diagnostics found water inlet assembly leaking. All other functions checked good at time of service. ; ordrng 1 W11172234 (housing)
We serviced a
FRIGIDAIRE DRYER-GAS
Model GLEQ2152ES1
Near Rowlett, TX 75088
Patrick
Job Details:
01/30/2023
"Replaced motor, blower, idler, belt and bearing. Tested unit all checks good"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW87HEDW1
Near Plano, TX 75093
Lane
Job Details:
01/30/2023
Replaced electronic control and performed multiple function tests after repair.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750A
Near Forney, TX 75126
Patrick
Job Details:
01/30/2023
Replaced lid. Tested unit. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US03
Near Forney, TX 75126
Patrick
Job Details:
01/30/2023
"Replaced inlet valves, pressure sw, and door lock. Tested unit. All checks good."
We serviced a
GE DRYER-ELECTRIC
Model DVLR223EG6WW
Near Spanaway, WA 98387
Cameron M.
Job Details:
01/30/2023
Installed previously ordered dryer bearing repair kit and trap duct assembly. Cycle tested unit. All checks good customer declined to retain old part. Collected payment via debit card Payment.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW5
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
01/30/2023
"Customer concern is that washer produces noise at end of cycle. Cycle tested unit, verified concern of noise. Found rotor bolt on floor under unit, causing rotor to wobble excessively. Resecured rotor bolt. Cycle tested all checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LLC7244AQ0
Near Lakewood, WA 98498
Cejay
Job Details:
01/30/2023
Installed previously ordered lid switch. Cycle tested washer. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.698228
Near Carrollton, TX 75007
Lane
Job Details:
01/30/2023
Installed ordered parts. Performed multiple function and heat cycle tests. Advised customer on exhaust vent condition being poor. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDT580SMF6ES
Near Carrollton, TX 75007
Lane
Job Details:
01/30/2023
Installed new control with harness and flood switch. Preformed multiple function and heater tests after repair. All functions checked good at time of service. Advised customer on dishwasher maintenance and filter cleaning.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11028532700
Near Lakewood, WA 98498
Cejay
Job Details:
01/30/2023
"Customer concern is washer is not spining clothes out properly. Cycle tested washwr with a load, good.Customer mostly uses perm press. Advised customer on using heavy duty cycle for heavier loads and larger loads. No mechanical isses at time of service."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LT7000XVN0
Near Lakewood, WA 98499
Cejay
Job Details:
01/30/2023
"Customer concern is that washer is not draining and is making a noise. Found failed gearcase causing washer not to operate. Needs new gearcase assembly, clutch and motor coupling. Advised customer unit will need to be made acessible and able to lean unit back in order to preform repair. Follow up scheduled for. 02/07 8-12pm; ordrng 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 285785 (clutch)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA 00
Near Tacoma, WA 98444
Cejay
Job Details:
01/30/2023
"Customer concern is that dishwasher was not draining and normal light was flashing.found debris in airgap, removed debris,Found leak coming from drain pump, signs of over suds present, dried soap on drain pump houseing. Clens leak tray and drain seals. Cycle tested dishwasher no leaks. Advised customer on switching to high quality dedergent and rinse aid. All checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW680BSJ6WS
Near Forney, TX 75126
Patrick
Job Details:
01/30/2023
"Customer concern, unit acts strangely when cycle modifiers are chosen. No active fault codes. All operation checks good at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS0
Near Puyallup, WA 98372
Cejay
Job Details:
01/30/2023
"Customer concern is that dishwasher is leaking and floor in front of unit is rising up. Apon intial cycle test dishwasher immediately started leaking from sump assembly. Oversuds condition present.found damaged rinse aid cap and lower rack rolers. Found leak coming from diverter motor, needs new sump assembly, rinse aid cap and lower rack roler assemblies. Requires auth.; ordrng 1 WPW10455261 (pump&motor) and 1 WPW10524919 (cap) and 4 WPW10195417 (lower roller asm)s"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Buckley, WA 98321
Cameron M.
Job Details:
01/30/2023
"Customer concern is that oven produces runaway temperatures. Checked unit for error codes via service mode, found no active errors stored. During initial inspection found unit in Celsius unit setting converted units to Fahrenheit. Preformed temperature checks on bake setting @ 350f, in range. Preformed temperature checks in convection bake, @ 375, in range. Advised customer on differences in soaking temperatures vs surface temperatures. Also advised customer to monitor and call if issue persists."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4850HW0
Near Mesquite, TX 75149
Patrick
Job Details:
01/30/2023
"Customer concern, unit will not start. Confirmed. Found all components test good except pts sw. Soot residue on sw. Jumped sw, unit began operating normally. Must replace sw. ; ordrng 1 WPW10446920 (Pts sw)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Dallas, TX 75217
Patrick
Job Details:
01/30/2023
Replaced terminal block and connector. Tested unit. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
01/30/2023
"During initial disassembling found broken adjuster caster, advised customer of failure. Customer authorized adjusters. Installed previously adjusters kit and previously ordered pump and motor assembly, cycle tested unit. All checks good. Collected payment via card Payment. Customer declined to retain old parts. ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW0
Near Lake Tapps, WA 98391
Cameron M.
Job Details:
01/30/2023
"Customer concern is that washer intermittently runs spin cycle in excess of 3hrs once caught. once unit unplugged and plugged back in unit runs cycle to completion. Found f7e7 via service mode. Cycle tested unit Found worn belt and pulley causing noise during operation. Found failed main board causing unit to run continuously until manually reset. Needs new main board, belt and pulley. Follow up visit scheduled for 2/7 8-12; ordrng 1 W11543994 (MAIN BOARD) and 1 W11239857 (BELT) and 1 W10721967 (CAM KIT)"
We serviced a
GE DISHWASHER
Model GDF620HSJ2SS
Near Plano, TX 75093
John
Job Details:
01/30/2023
"Customer concern is DW not filling with water. Started normal cycle, heard relay for inlet open and water moving into unit very slowly. Using NuFi device found unit fails fill test. Unit only filling with small amount of water. Found inlet only opening part of the way. Found disposal mounted in a way that the service valve cannot be turned off. Loosened connection at inlet valve to insure water supply is present. Needs new inlet valve. Advised customer that a plumber will be necessary to fix service valve before repair on DW can be completed.; ordrng 1 WD15X26140 (Inlet valve)"
We serviced a
GE WASHER-TOPLOAD
Model GTW490ACJ5WS
Near Irving, TX 75062
John
Job Details:
01/30/2023
"Customer concern is washer not draining. Found unit empty upon arrival. Using NuFi devise found fault codes for water unavailable and mode shifter fault. Drain pump engages and drains when called for. Ran fill test, passes. Ran mode shifter test and found unit unable to shift to spin. Checked wiring and connections from control board to mode shifter, checks good. Needs new mode shifter; ordrng 1 WH03X30517 (Model shifter)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW3
Near Lewisville, TX 75067
John
Job Details:
01/30/2023
Installed new control boardand lid lock. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV40J3000EW/A2 01
Near Lewisville, TX 75067
John
Job Details:
01/30/2023
Customer concern dryer not heating. Confirmed unit not heating. Found open heating element. Replaced heating element from truck stock. All checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
We serviced a
GE DISHWASHER
Model ZDT915SSJ0SS
Near Dallas, TX 75230
Lane
Job Details:
01/30/2023
Customer stated dishwasher top rack just comes out when door is opened. Performed diagnostics found lower service panel screws are missing and dishwasher upper rack is tilted forward. Adjusted rack assembly and made customer aware of missing screws.
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRSS2
Near Dallas, TX 75230
Lane
Job Details:
01/30/2023
Installed new catch and strike. Performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Plano, TX 75024
John
Job Details:
01/30/2023
"Installed new UI, when tested, unit will not power on. Confirmed 13.5 vdc from control board but UI unresponsive. Confirmed new UI to be bad out of box. Needs new UI.; ordrng 1 WD21X31903 (UI board)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8127LC0
Near Fairview, TX 75069
John
Job Details:
01/30/2023
"Customer concern is clean filter warning light is on. Ran vent test with unit disconnected from home vent, checks green. Ran vent test with unit connected to home vent, fails red. Advised Customer that vents will need to be cleaned in order to avoid any further heating issues. Unit functioning as designed."
We serviced a
AMANA DRYER-ELECTRIC
Model NED4655EW1
Near Mesquite, TX 75149
Patrick
Job Details:
01/30/2023
"Customer concern, unit made loud noise then stopped dying. Found detached blower. Reattached. Tested unit. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Puyallup, WA 98371
Cejay
Job Details:
01/27/2023
"Customer concern is that dishwasher. Pulled error codes via seevice mode F3E3. Cleared errors. Preformed service diagnostic cycle. Found dedergent dispenser not opening properly.Advised customer of cycle times via cycle time table in owners manual. Customer instruction on cycle selections and options.Needs new dedergent dispenser. Follow up scheduled for 02/03 8-12pm; ordrng 1 W10861000 (DISPENSER, DETERGENT)"
We serviced a
GE WASHER-FRONTLOAD
Model GFWN1600J1WW
Near Coppell, TX 75019
Lane
Job Details:
01/27/2023
Customer stated washer has moldy smell and fabric softener doesn't always rinse out of dispenser. Performed diagnostics found mixing valve is faulty causing the dispenser issue. Advising customer on basket clean cycle; ordrng 1 WH13X10029 (washing machine 2-in)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Plano, TX 75075
Lane
Job Details:
01/27/2023
Installed new gear case and slider assembly. Performed full function test after repair. All functions checked good at time of service .
We serviced a
GE COOKTOP
Model PGP9830SJ1SS
Near Plano, TX 75093
John
Job Details:
01/27/2023
Installed new fan switch. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Allen, TX 75002
John
Job Details:
01/27/2023
"Customer concern washer making squeeling noise while in spin cycle. Removed basket and tested, unit still squeeking. Disassembled pulley and cam, unit still squeeking. Recommend replacing gear case.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (drive belt)"
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN43RSN116TW01
Near Tacoma, WA 98404
Cejay
Job Details:
01/27/2023
"Installed previously ordered weldment assembly, cycle tested washer all checks good."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA50M8750AV/A4
Near Tacoma, WA 98446
Cameron M.
Job Details:
01/27/2023
"Customer concern is that washer leaks heavily during drain cycle cycle tested unit empty 3x found unit siphoning during wash cycle. Traced drain hose to under sink ptrap ,causing the siphoning condition. Attempted cycle test with customer provided load of towels, was unable to duplicate customer concern. Advised customer to monitor and call if issue persists. Also Advised customer unit needs plumber to fix siphoning issues. Collected 95.00 trip fee + tax via card Payment"