We serviced a
LG WASHER-FRONTLOAD
Model WM3470HVA
Near Puyallup, WA 98372
Cejay
Job Details:
01/12/2023
"Customer concern is that washer is leaking. Found heavy debris on door glass causing leak from door, cleared and cleaned door glass and seal, cycle tested washer no leaks. Cycle tested washer with a load no leaks."
We serviced a
GE DISHWASHER
Model PDT785S9YN2FS
Near Puyallup, WA 98374
Cameron M.
Job Details:
01/12/2023
"Installed previously ordered previously ordered rack rolls. Cycle tested unit, all checks good . Left old part with customer. Collected payment via card Payment"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED70HEBW0
Near Puyallup, WA 98375
Cameron M.
Job Details:
01/12/2023
Customer concern is that dryer makes noise during operation. Preformed airflow test failed (yellow).found seized idler pulley. Causing noise during operation. Needs new idler pulley. Installed new idler pulley. Cleaned and calibrated moisture sensors. Cleaned and lubed rollers. Cleaned inside of unit. Cycle tested unit all checks good. Advised customer dryer vent duct needs to be cleaned. Collected payment via debit card. ; used 1 W10837240 (BRACKET) from stock
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA422PRHDWR/AA 01
Near Graham, WA 98338
Cameron M.
Job Details:
01/12/2023
"Installed previously ordered suspension rods, cycle tested unit with customer provided load.,all checks good."
We serviced a
GE WALL OVEN
Model PT9050SF5SS
Near Tacoma, WA 98404
Cejay
Job Details:
01/12/2023
"Installed previoulsy order cooling fan and fan sensor. Cleared fan error, verified operation of fan via newfi, cycled tested oven, all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EW/A3 02
Near Plano, TX 75075
Patrick
Job Details:
01/12/2023
"Customer concern, unit noisy during use. Confirmed. Found idler pulley badly worn, left rear roller badly worn. Replaced from truck stock. Tested unit all checks good. Vent test failed. Recommend customer have home vent cleaned to prevent future failures. ; used 1 DC93-00634A (Idler), and 1 DC97-16782A (Roller) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE6400AYW
Near Dallas, TX 75254
Jack
Job Details:
01/12/2023
"Customer concern is that washer does not start. Tested lid lock and unit started right up. Closed door and moved timer to timed dry and unit did not start. Tested unit in every cycle and did not start is some places. Timer has a dead spot, needs a new timer.; ordrng 1 WP33002803 (Timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSD3
Near Dallas, TX 75219
Patrick
Job Details:
01/12/2023
"Customer concern, unit leak from bottom during use. Found rodent infestation chewed components. Unable to continue. Unit must be replaced."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Dallas, TX 75223
Patrick
Job Details:
01/12/2023
"Customer concern, unit leaking. Found torn door boot. Must replace. ; ordrng 1 W11314648 (Door boot)"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Garland, TX 75042
Jack
Job Details:
01/12/2023
Replaced inlet valve and control board. Tested unit and cold water didn't come in. Found cold water valve not getting any water from the wall. Told the customer to get the plumb back out and see if he can fix the cold water problem. Tested rest of unit and all checks good. Advised to get cold water to machine before use.
We serviced a
GE WASHER-FRONTLOAD
Model GFW490RPK0DG
Near Puyallup, WA 98371
Cejay
Job Details:
01/12/2023
"Customer concern is that washer is making a loud noise during spin cycle. Found failed bearing causing noise during spin cycle. Pulled error codes via newfi F00e5,F00db,F00d4,F00d6,F00d0. Also found fault in IMC Per GE if error persists replace IMC. Needs new rear tub, basket and seal. IMC and stator. Advised customer parts show Out of stock and may take time to recive. Requires auth, requires second tech.; ordrng 1 WH45X10136 (TUB ASM REAR) and 1 WH45X10137 (BASKET AND TRUNNION ASM) and 1 WH01X21994 (SEAL ORING) and 1 WH39X10013 (STATOR) and 1 WH12X26034 (WASHING MACHINE CONTROL BOARD)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV520AEP/XAA
Near Graham, WA 98338
Cameron M.
Job Details:
01/11/2023
"Customer concern is that dryer powers but does not tumble.. found broken belt, causing unit to not run cycle. Also found worn idler pulley. Causing unit to produce noise during operation. Found dirty rollers, causing noise during operation. Needs new belt and idler pulley. Installed new idler pulley and belt. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned inside of unit. Cycle tested unit, all checks good. Preformed airflow test failed (yellow).advised customer dryer vent duct needs to be cleaned. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 6602-001655 (BELT) from stock"
We serviced a
ELECTROLUX DISHWASHER
Model FDB4315LFC3
Near Graham, WA 98338
Cameron M.
Job Details:
01/11/2023
"Customer concern is that dishwasher produces PF ERROR, and not completing cycle. During initial inspection, found worn door seal, causing water to leak during operation. Also found torn splash shields. Found overly stressed door springs, causing door to fall unrestricted. Found main board, intermittently looses power, causing pf error and unit to not complete cycle. Needs new door seal, splash shield kit, door springs,and main control. Follow up visit scheduled for 1/23 1-5; ordrng 1 154701001 (Splash shield kit) and 1 154827601 (GASKET) and 1 154757002 (MAIN CONTROL) and 2 154579101 (Door spring)s"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026912691
Near Tacoma, WA 98445
Cejay
Job Details:
01/11/2023
"Installed previously ordered tub, spinner support, agitator shaft seal and drive block. Cycle tested washer with a load, no leaks but now is making a buzzing noise from motor. Needs new motor. DHS to supply, SHS ships DTC.; ordrng 1 3352287 (MOTOR)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Lewisville, TX 75067
Branden W.
Job Details:
01/11/2023
"Customer concern is washer failed to complete cycle and produced F9 E1 (not draining) error. Cycle tested washer in quick cycle, service cycle, diagnostic cycle and component cycle. Unable to get unit to fail. Stress tested drain pump by cycling atleast 50 times. Pump operates every time. Unable to replicate customer concern at this time."
We serviced a
GE DISHWASHER
Model GDT655SBL3TS
Near McKinney, TX 75071
Branden W.
Job Details:
01/11/2023
Installed new UI Board. Cycle tested. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2 04
Near Graham, WA 98338
Cameron M.
Job Details:
01/11/2023
"Customer concern is that washer does not drain and spin. Cycle tested unit. Found seized drain pump, causing unit to not drain and spin. Needs new drain pump. Installed new drain pump assembly. Cycle tested unit 3x. All checks good left failed part with customer. Collected payment via"
We serviced a
SAMSUNG RANGE
Model NE63A6311SS/AA
Near McKinney, TX 75069
Branden W.
Job Details:
01/11/2023
Installed right rear element. Cycle tested. All checks good.
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Dallas, TX 75209
Patrick
Job Details:
01/11/2023
Replaced blower wheel. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB835DW4
Near Dallas, TX 75220
Patrick
Job Details:
01/11/2023
"Customer concern, loud not closing. Found broken lid, must replace. Multiple lid lock failed stored. Cleared.; ordrng 1 W11259006 (Lid)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV455EVGSRAA
Near Dallas, TX 75209
Patrick
Job Details:
01/11/2023
"Customer concern, unit won't turn. Confirmed. Found damaged idler pulley, belt, and rear roller. Replaced from truck stock. Found home vent clogged. Customer must have home vent professionally cleaned to prevent future failures. ; used 1 DC97-16782A (Roller), 1 Dc93-00634a (Idler), and 1 6602-001655 (Belt) from stock"
We serviced a
GE DRYER-ELECTRIC
Model GFD85ESPN0RS
Near Plano, TX 75074
Patrick
Job Details:
01/11/2023
"Customer concern, unit will not begin cycle. Confirmed. Found 15 f10 fault codes. Empty basket detected. Per service bulletin, checked moisture sensors. Removed dryer sheet from moisture sensors. Tested unit. All checks good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Rockwall, TX 75032
Patrick
Job Details:
01/11/2023
Replaced inlet valve. Tested unit. All checks good. Found hot water valve in wall not closing completely. Recommend plumber replace valve.
We serviced a
WHIRLPOOL RANGE
Model GR563LXSS2
Near DuPont, WA 98327
Cejay
Job Details:
01/11/2023
Installed previously ordered main control board. Verified operation of bake and broil elements. All checks good.
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Forney, TX 75126
Patrick
Job Details:
01/11/2023
"Customer concern, water left under filter head after use. Confirmed. This is normal operation. Ran diag cycle. All function normal. 1 ; O-emld tckt"
We serviced a
GE WASHER-FRONTLOAD
Model WCVH6800J1MR
Near Lakewood, WA 98499
Cejay
Job Details:
01/11/2023
"Customer concern is that washer is not spinning and not draining. Pulled error codes via service mode.E23,E22,E23,E31, found debris in drain pump. Found more debris in tub to pump hose. Found broken drive belt causing washer not to spin. Verified washer fills and drains new drive belt and water valve per GE procedurefor error 23. Advised customer rear of washer will need to be made accessible for repair. Follow up scheduled for 01/17 10-2pm; ordrng 1 WH08X10024 (driving_belt) and 1 WH13X10023 (WASHING MACHINE WATER VALVE)"
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Allen, TX 75002
Branden W.
Job Details:
01/11/2023
Installed new spray arm support and screws. Cycle tested. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Wylie, TX 75098
Branden W.
Job Details:
01/11/2023
Installed new board and drain pump. Cycle tested with load that was in washer. All checks good.
We serviced a
GE WALL OVEN
Model JTS3000SN1SS
Near Forney, TX 75126
Patrick
Job Details:
01/11/2023
"Customer concern, display showing strange symbols. Confirmed. Found led segments inop or always lit. Unit has illegible error codes due to display issues. Must replace ui.; ordrng 1 WB27X39809 (Console assy)"
We serviced a
GE WALL OVEN
Model PT7550SF5SS
Near Puyallup, WA 98372
Cameron M.
Job Details:
01/11/2023
"Installed previously ordered broil element, cycle tested unit all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5 51
Near Tacoma, WA 98445
Cejay
Job Details:
01/11/2023
"Customer concern is that washer has intermittent door lock issues where door will unlock mid cycle, also washer flooded laundry room during washer clean cycle but has not happned since. Pulled error codes via diagnostic mode. DC,DC1,UB,DC,5C,DC,5C. Unable to replicate leak, possibly oversuds condition caused leak, found signs of oversuds condition from rear vent. Found loose connection at door lock causing to intermittently fail. Reseated connection, cycled door lock multiple times no issues. Advised customer on using high quality detergent with regular cleaning cycles. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near Puyallup, WA 98374
Cejay
Job Details:
01/10/2023
"Installed previously ordered user board, cycle tested dishwasher, draining from air gap, removed debris from airgap all checks good."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Tacoma, WA 98408
Cejay
Job Details:
01/10/2023
"Customer concern is that dishwasher is not filling with water. No stored error codes. Verified 120v to inlet valve. Found water supply line shut off causing dishwasher not to fill. Restored water supply, preformed service diagnostic cycle. All checks good."
We serviced a
KENMORE WASHER-FRONTLOAD
Model 41741942
Near Garland, TX 75042
Patrick
Job Details:
01/10/2023
Replaced drain hose. Unable to test due to installation setup. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MAV8557AWW
Near Coppell, TX 75019
Patrick
Job Details:
01/10/2023
"Cuatomer concern unit is leaving clothes wet, tested unit on spin. Found when basket is spining it makes a loud noise from the transmission. Unit needs a new transmission, tub seal assembly and thrust bearing kit to correct issue. ; ordrng 1 12001598 (Tub seal assembly) and 1 12002213 (Thrust bearing kit) and 1 12001867 (Transmission) and 1 12001598 (Tub seal) and 1 35-2974 (TUB SEAL/HUB)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Gig Harbor, WA 98335
Cejay
Job Details:
01/10/2023
"Customer concern is that dryer is not spinning but turns on. Found broken belt causing dryer not to spin, needs new belt. Installed new belt, preformed airflow test pass. All checks good.; used 1 341241 (BELT,DRIVE) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED8100DW1
Near Gig Harbor, WA 98335
Cejay
Job Details:
01/10/2023
"Installed previously ordered rollers and shafts. Cycle tested dryer, noise eliminated all checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Tacoma, WA 98404
Cameron M.
Job Details:
01/10/2023
"Customer concern is that dishwasher top fack falls down and poor was quality. Found broken adjusters, causing top rack to fall down. Also found clogged ports of upper and lower spray arm,causing poor wash quality. Needs new positioner,housing, clip,cover, upper and lower spray arms. Customer declined repair at this time. Collected 95.00 trip fee +tax via"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1
Near Garland, TX 75041
Branden W.
Job Details:
01/10/2023
"Installed previously ordered main board. Set personality. Found lid lock not responding. Replaced lid lock. Cycle tested with load that was in washer. Found inlet valve leaking. Replaced valve. Cycle tested again. Unit operating as designed. ; used 1 WH08X32697 ( LID LOCK SERVICE KIT), and 1 WH13X26534 ( WATER VALVE) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW725BPN0DG
Near Garland, TX 75041
Branden W.
Job Details:
01/10/2023
"Customer concern is that washer goes out of balance with bedding and large loads. Does not happen every time. Cycle tested unit. Good fill, drain and spin. Max spin speed good. Applied firmware update per GE. Calibrated washer. Advised that some loads may not balance and washer will not be able to correct load. Advised to call if issue persists or worsens."
We serviced a
GE OTHER
Model PEB7227DL3WW
Near Rockwall, TX 75032
Branden W.
Job Details:
01/10/2023
Customer concern is washer microwave light on and not registering door is closed. Found failed monitor switch causing issue. Ordering monitor switches and holder. ; ordrng 1 WB14X10049 (BOARD LATCH) and 1 WB24X10146 (MICRO SWITCH UPPER/LOWER) and 1 WB24X10190 (microswitch monitor center)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Rockwall, TX 75032
Branden W.
Job Details:
01/10/2023
Installed new adjusters and manifold. Rack operates as designed.
We serviced a
GE DISHWASHER
Model GDT695SFL3DS
Near Lewisville, TX 75067
Patrick
Job Details:
01/10/2023
"Replaced dispenser and replaced console, found console broken will need to reorder console to correct issue. ; ordrng 1 WD34X23760 (Console)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW3
Near Lewisville, TX 75067
Patrick
Job Details:
01/10/2023
"Replaced dampers, tested unit. All checks good."
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA 00
Near McKinney, TX 75070
Patrick
Job Details:
01/10/2023
Replaced rh door hinge and sump assy. Tested unit. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AW/A2 11
Near Sumner, WA 98391
Cameron M.
Job Details:
01/10/2023
"Customer concern is that washer produces error codes and not spinning. Found unit produces sc(not draining) error via service mode. Checked drain pump clean out, found catch filter filled with debris. Causing unit to not drain and spin. Cleaned out Debris. Cycle tested unit 10x, all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals. Collected 95.00 trip fee +tax via check payment. Customer requested unit be left pulled away from wall to allow for cleaning."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF448AAP/AAX 04
Near Buckley, WA 98321
Cameron M.
Job Details:
01/10/2023
"Customer concern is that washer leaked during prior use. Cycle tested unit 3x, found no mechanical defects. Found Slight evidence of oversuds conditions present. Found build-up of hair and film on door glass, causing leak from bottom of door. Unit operating as designed. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD2850RDC2
Near Gig Harbor, WA 98335
Cejay
Job Details:
01/10/2023
"Customer concern is that dishwasher is not draining. Manual activation of drain pump but not draining water from tub. Evacuated water from tub, checked sump assembly, drain pump and drain line for clogs. Found failed drain pump causing dishwasher not to drain. Needs new drain pump. Follow up scheduled for 01/16 10-2pm; ordrng 1 154580301 (DRAIN PUMP)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6300V/A3
Near Heartland, TX 75126
Branden W.
Job Details:
01/10/2023
Customer concern is the dryer does not heat. Found only 120v to dryer causing no heat. Found power terminal block and cord melted and broke off. Needs new harness. Advised Customer That power cord is not a covered item and they will need to provide cord. Left unit unplugged. ; ordrng 1 DC93-00820A (ASSY WIRE HARNESS)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5005KW0
Near Lake Tapps, WA 98391
Cameron M.
Job Details:
01/10/2023
"Customer concern is that washer does not start cycle, unit continuously drains. During initial inspection found unit stuck in previous cycle, not fully canceled. Found F8e1(no fill/ long fill) present via service mode. Inspected water supply valves found hot water valve closed, causing f8e1 error. Restored water supply. Cycle tested unit 3x, all checks good Collected trip fee + tax via card Payment"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75228
Branden W.
Job Details:
01/10/2023
Customer concern is that lid is broken. Found lid broken at left hinge causing issues closing lid. Needs new lid assembly. Auth needed. ; ordrng 1 W11259006 (lid)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7120HW0
Near Frisco, TX 75035
Patrick
Job Details:
01/10/2023
"Customer concern, unit leaking from fabric softener. Per svc pointer, must replace tub ring. ; ordrng 1 W11590590 (Tub ring)"
We serviced a
GE WALL OVEN
Model JT3000SF2SS
Near Plano, TX 75024
Patrick
Job Details:
01/10/2023
"Customer concern, microwave not heating. Call set up for wall oven. Customer must call assurant to reissue call for microwave."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AWUS
Near Carrollton, TX 75007
Patrick
Job Details:
01/10/2023
"Customer concern, unit not draining from tube. Cleared debris from drain tube. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Dallas, TX 75230
Branden W.
Job Details:
01/10/2023
"Customer concern is that washer does not fill. Found cold water entering washer at a very low rate causing time out. Screens clear. Needs new inlet valves. ; ordrng 1 W11127357 (housing), O-SMS tckt"
We serviced a
GE DISHWASHER
Model GLD5860L00SS
Near Dallas, TX 75230
Branden W.
Job Details:
01/10/2023
"Customer concern is that after sink work was completed, dishwasher does not fill. Found dried detergent holding float switch up, causing unit to not fill. Removed detergent build-up. Cycle tested x5. All checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Tacoma, WA 98404
Cejay
Job Details:
01/10/2023
"Installed previously ordered agitator and lid lock, manually cycled lock mechanism and operation of agitator via service mode. All checks good."
We serviced a
GE DRYER-GAS
Model GTD45GASJ2WS
Near Sumner, WA 98391
Cameron M.
Job Details:
01/10/2023
"Customer concern is that dryer does not heat. Vent disconnected prior to repair visit. Preformed airflow test vent on,failed (red). Removed vent cycle tested unit, vent off. Unit still did not heat. Verified heating components, good. Tested continuity of ignitor, failed ignitor is open. Causing unit to not ignite and heat. Needs new ignitor. Follow up visit scheduled for 1/17 8-12; ordrng 1 WE04X25996 (IGNITER)"
We serviced a
WHIRLPOOL DRYER-GAS
Model WGD9400SU0
Near Puyallup, WA 98374
Cejay
Job Details:
01/10/2023
"Customer concern is that dryer would show F01 error and will not start. Verified 120v to dryer, Pulled error codes via service mode. F01, continuity at thermal fuse. Failed main control board causing F01 error, needs new main board. Advised customer parts show out of stock and may take time to recive, AHS to supply.; ordrng 1 WPW10110641 (CNTRL-ELEC)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Orting, WA 98360
Cameron M.
Job Details:
01/09/2023
"Customer concern is that washer does not fill, stops mid spin. Found F8e1 (long fill/no fill) via service mode. Cycle tested unit Found worn hub, causing excessive tub play and out of balance conditions. Also found sticking inlet valves, causing restriction of water during fill portion of cycle. Needs new hub and inlet valve. Customer declined repair at this time. ; ordrng 1 W11127357 (INLET ASSEMBLY) and 1 W10528947 (Hub)"
We serviced a
SAMSUNG RANGE
Model NX58R9421SS/AA
Near Orting, WA 98360
Cameron M.
Job Details:
01/09/2023
"Customer concern is that oven does not heat adequately. Preformed amp draw of bake ignitor, failed 2.81amps causing increased time required to ignite manifold gasses. Causing unit to create a minor ignition of excess gasses filling cavity. Needs new ignitor. Installed new ignitor. Cycle tested unit 3x, all checks good. Collected payment via card ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rowlett, TX 75088
John
Job Details:
01/09/2023
"Customer concern unit is leaking, tested unit on normal cycle and found unit is leaking from wash motor unit needs new sump to correct issue. ; ordrng 1 W11087376 (Sump assembly)"
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Rowlett, TX 75089
John
Job Details:
01/09/2023
"Customer concern unit is not drying all the clothes all the ways, found timer not advancing through cycle unit needs new timer to correct issue. ; ordrng 1 WE04X25280 (Timer)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50A8600AE/US
Near Dallas, TX 75252
John
Job Details:
01/09/2023
"Customer concern unit is ending mid cycle, found coin catch clogged, unclogged and tested on drain and spin unit checks all good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6620HC1
Near Forney, TX 75126
Patrick
Job Details:
01/09/2023
"Customer concern, unit will not turn on. Found 120vac to unit. Needs 240vac. Customer must have licensed electrician restore power to unit."
We serviced a
SAMSUNG RANGE
Model NE58K9500SG/AA03
Near Mesquite, TX 75150
Patrick
Job Details:
01/09/2023
"Customer concern, lf burner not heating. Unit hot on arrival. Unable to disassemble. Order lf element and infinite sw. ; ordrng 1 DG44-01006B (Lf infinite sw) and 1 DG47-00063A (Lf element)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN1DG
Near Puyallup, WA 98371
Cejay
Job Details:
01/09/2023
"Customer concern is washer is not spinning clothes out and sometimes is not adding enough water or pump will remain on with no water is in tub.Pulled error codes via newfi. F38,F26. Applied firmware update related to balance distribution. Checked drain filter for debris Stressed tested drain pump. Water level test good. Cycle tested washer with a load good. Issues possibly related to oversuds conditions. Advised customer on using high quality detergent and running regular cleaning cycles. No mechanical failures at time of service."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5400V/A3
Near Puyallup, WA 98374
Cejay
Job Details:
01/09/2023
"Customer concern is that dryer is not heating. Preformed airflow test pass, verified 240v to dryer. Found open element causing dryer not to heat. Needs new element. Installed new element,cycle tested dryer all checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
LG WASHER-TOPLOAD
Model WT7200CW
Near DuPont, WA 98327
Cameron M.
Job Details:
01/09/2023
"Customer concern is that washer leaves film and residue on clothes, and unit bangs around. Cycle tested unit via customer provided load of towels, no mechanical defects at time of service. Advised customer on proper loading practices. Also advised customer on using high quality detergent. Advised customer on regular cleaning intervals."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW4
Near Mesquite, TX 75150
Patrick
Job Details:
01/09/2023
"Customer concern, noise during spin. Removed debris from basket. Ran and tested. All checks good; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Dallas, TX 75214
Patrick
Job Details:
01/09/2023
"Customer concern, not cleaning. Found open heating element, broken soap dispenser, broken upper rack clips. Must replace. ; ordrng 1 W10861000 (Dispenser) and 1 W10703867 (Element) and 4 WPW10082853 (Pivot tine)s"
We serviced a
AMANA RANGE
Model AGR5844VDS5
Near Lakewood, WA 98498
Cameron M.
Job Details:
01/09/2023
"Customer concern is that oven does not maintain set temperatures. Preformed temperature checks via two mechanical thermometers and digital temp probe. 350,pass 425,pass 475,pass 500,pass. Found no mechanical defects at time of service. All checks good. Advised customer on differences in soaking vs surface temperatures. Collected 95.00 trip fee + tax via card Payment"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Dallas, TX 75217
Patrick
Job Details:
01/09/2023
"Customer concern, smoke from control panel during use. Found burned infinite sw. Replaced from truck stock. Tested unit. All checks good. ; used 1 WP3149400 (Rf infinite sw) from stock"
We serviced a
GE DRYER-GAS
Model GTD33GASK0WW
Near Carrollton, TX 75006
John
Job Details:
01/09/2023
"Customer concern unit is not heating, found unit . Found unit needs screws replaced found. Unit needed screws installed and tested unit found unit checks all good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB855DC3
Near Tacoma, WA 98406
Cameron M.
Job Details:
01/09/2023
"Customer concern is that washer will intermittently with increasing frequency not respond to customers imput. Checked for stored error codes via service mode, none. Preformed ui test x5,passed. Cycle tested unit 10x, found no mechanical defects at time of service. Advised customer to monitor and record video if possible and call if issue persists. Also Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
SAMSUNG RANGE
Model NE59R4321SS/AA
Near Irving, TX 75061
John
Job Details:
01/09/2023
"Customer concern unit is not turning on front left burner. Found infinite switch and burner have failed, on front left side of unit. Unit will need infinite switch and burner replaced to correct issue.; ordrng 1 DG47-00063A (Front left burner) and 1 DG44-01009A (Front left infinite switch)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 0101
Near Dallas, TX 75235
John
Job Details:
01/09/2023
"Customer concern unit is not draining , tested unit on drain and spin. Found drain pump has failed unit will need drain pump to correct issue. ; ordrng 1 DC-3120014C (Drain pump)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Garland, TX 75043
Patrick
Job Details:
01/09/2023
"Customer concern, door will not stay closed. Confirmed. Found broken door latch. Must replace; ordrng 1 W11429587 (Door catch)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EW/A3 04
Near Tacoma, WA 98444
Cameron M.
Job Details:
01/09/2023
Installed previously ordered main pcb. Cycle tested unit. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near South Hill, WA 98374
Cejay
Job Details:
01/09/2023
"Installed previously ordered hinges, inner glass and inner door panel. Verified functionality of door. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW92HEFW0
Near Eatonville, WA 98328
Cejay
Job Details:
01/09/2023
"Customer concern is that washer is not draining and show F9E1 error. Pulled error codes via service modeF9E1, F3E1, cleared errors, found clog in drain trap causing washer not to drain. Removed debris from drain trap. Preformed service diagnostic cycle. All checks good."
We serviced a
GE RANGE
Model JGBP30DEA2WH
Near Dallas, TX 75244
John
Job Details:
01/09/2023
"Customer concern unit is making a popping noise, found gas regulator staying stuck open causing unit to make popping noise. Unit needs new gas regulator. Is not available ASH will need to provide part. ; ordrng 1 WB19K10001 (Gas regulator)"
We serviced a
GE COOKTOP
Model JP340BJ2BB
Near Carrollton, TX 75006
John
Job Details:
01/09/2023
Customer concern is cooktop is cracked and LF burner not working. Confirmed cooktop cracked and LF burner fails continuity check. Needs new burner and cooktop.; ordrng 1 WB62T10333 (Cooktop glass) and 1 WB30T10045 (halogen element)
We serviced a
ADMIRAL DRYER-ELECTRIC
Model LNC7759A71
Near Carrollton, TX 75007
John
Job Details:
01/09/2023
Customer concern is dryer making rattling noise while spinning. Disassembled unit and found mounting braket for high limit fuse loose and rattling against drum. Tightened braket and retested unit. Still making noise. Found idler pulley bearing starting to separate from plastic pully causing noise. Needs new idler pulley. AHS to supply parts.; ordrng 1 WP53-2287 (Idler pulley)
We serviced a
GE DISHWASHER
Model GDT695SGJ5WW
Near Graham, WA 98338
Cejay
Job Details:
01/09/2023
"Customer concern is that dishwasher is leaking and now dose not start. Confirmed 120v to dishwasher. Confirmed 14.5v from control board but not operation of user board. After visual inspection of dishwasher was unable to determine location or cause of leak, needs new UI board before resuming diagnostics Advised customer parts show out of stock and may take time to recive. Requires Auth. ; ordrng 1 WD21X32000 (CONFIGURED UI BOARD)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW0
Near Carrollton, TX 75007
Jack
Job Details:
01/06/2023
Customer concern is that dryer is making a noise. Started unit and confirmed unit making noise. Found bad idler pulley. Replaced idler pulley. Tested unit and all checks good.; used 1 W10837240 (BRACKET) from stock
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Tacoma, WA 98498
Cameron M.
Job Details:
01/06/2023
"Customer concern is that dishwasher will start cycle. midway through cycle unit will loose power off them reboot to standby display every use. Via newfi device found, f56(failure to drain) and f86 (failure to fill). Also found firmware update available for unit. During initial cycle test, unit fully lost power for approximately 1.5 minutes then regained power. Checked power supply connections, intact and tight. Found cause of power loss result of main board failure. Needs new main board. Advised customer part shows out of stock, may take time to get parts. AHS TO SUPPLY.; ordrng 1 WD21X25992 (CONFIGURED MACHINE CONTROL BOARD)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Gig Harbor, WA 98332
Cameron M.
Job Details:
01/06/2023
"Customer concern is that washer does not spin. Cycle tested unit ,found faulty actuator, causing unit to intermittently not spin. Also found drain hose inserted in stand pipe exceeding specifications. Collected drain hose. Installed new actuator. Cycle tested unit 3x with customer provided load of towels. All checks good. Advised customer on regular cleaning intervals. Also advised customer on using high quality detergent. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Garland, TX 75043
Patrick
Job Details:
01/06/2023
"Customer concern, bake does not function. Elements test good. Found burned relay on main control. Must replace. ; ordrng 1 DE92-03761B (Control main)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R7061US
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
01/06/2023
"Customer concern is that dishwasher leaks and produces lc error . Cycle tested unit 10x, found no mechanical defects causing leak at this time . Found evidence oversuds conditions present ,causing unit to leak from bottom of door. Advised customer on using high quality detergent. Also advised customer to monitor and record if issue persists."
We serviced a
LG DRYER-ELECTRIC
Model DLEX7600WE
Near Fox Island, WA 98333
Cameron M.
Job Details:
01/06/2023
"Installed previously ordered main pcb, cycle tested unit 3x. All checks good. Advised customer Strongly Advised customer correct vent hose, as to prevent damage to heating components."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Puyallup, WA 98374
Cejay
Job Details:
01/06/2023
"Customer concern is that dishwasher is making a noise during operation. Called Auth department, recommended customer monitor dishwasher operations and to call if noise increases in volume or frequency or dishwasher begins to show signs of ware or poor wash performance. Also Advised customer on using high quality detergent and rinse aid."
We serviced a
GE DISHWASHER
Model GDT645SGN0WW
Near Tacoma, WA 98499
Cameron M.
Job Details:
01/06/2023
"Customer concern is that dishwasher does not open dispenser and stops cycle. During initial testing with newfi device, found firmware update for unit required. Updated unit. Found not draining error present. Cycle tested drain pump 10x, found drain pump to have dead spot in drain pump motor. Causing unit to not drain. Needs new drain pump. Follow up visit scheduled for 1/16 8-12; ordrng 1 WD19X25461 (DRAIN PUMP ASM)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.2710231
Near Puyallup, WA 98375
Cameron M.
Job Details:
01/06/2023
"Customer concern is that washer produces noise during spin cycle. Cycle tested unit. found failed tub bearing,causing unit to make noise during spin cycle. Also found worn hub, causing excessive tub play. Needs new gearcase and hub. Follow up visit scheduled for 1/13 1-5 ; ordrng 1 W11454372 (GEARCASE) and 1 W10528947 (HUB)"
We serviced a
LG DISHWASHER
Model LDT5678SS
Near Puyallup, WA 98375
Cejay
Job Details:
01/06/2023
Installed previously ordered control panel assembly. Cycle tested dishwasher. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Tacoma, WA 98444
Cejay
Job Details:
01/06/2023
"Installed previously ordered spray arm, cycle tested dishwasher no leaks. All checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Wylie, TX 75098
Patrick
Job Details:
01/06/2023
Replaced valve. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Sachse, TX 75048
Patrick
Job Details:
01/06/2023
"Customer concern, unit doesn't do anything. Confirmed doa. Found shorted drain pump, dead control board. Must replace both. ; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Lewisville, TX 75067
Jack
Job Details:
01/06/2023
"Arrived at customers, the cook top was on and has been on for hours before. To hot to work on. Needs to reschedule.; O-emld tckt"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near McKinney, TX 75071
Jack
Job Details:
01/06/2023
"Customer concern unit is shutting off after 4 minutes. Found several error codes. Found motor out of ohms. Also found inverter board out of ohms. Also found damper vent not opening or closing. Needs new motor, inverter board and damper vent. Customer move unit. Did not sign damage waiver due to customer moving unit.; ordrng 1 WH03X29524 (Motor) and 1 WH22X32957 (Inverter Board) and 1 WH16X29509 (Damper Vent)"