Service History 97 - RPS Appliance Repair

We serviced a

KENMORE WASHER-TOPLOAD

Model n/a

Near Puyallup, WA 98373

Cejay

Job Details: 06/09/2022

Customer concern is that washer is not draining. Checked drain pump for clog. Cycle tested unit. Washer successfully completed cycle. Stress tested motor. Water supply to unit was off. Cycle tested unit with a load. could not reproduce error at time of service.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW95HEDW0

Near Puyallup, WA 98372

Cejay

Job Details: 06/09/2022

"Customer concern is that washer shows error code and does complete cycle. Pulled errors via service mode F3E2, ohm on sensor out of range needs new temperature sensor. Follo2 up scheduled for 06/17 1-5 pm; ordrng 1 WPW10467289 (sensor)"

We serviced a

SAMSUNG DISHWASHER

Model DMT300RFW/XAA

Near Sumner, WA 98391

Cameron M.

Job Details: 06/09/2022

"customer concern is that dishwasher flashes heavy cycle light ,not completing cycle. Confirmed heavy cycle fashing(leak error). Found unit leaking from inner door seal. Also found torn sweeper seal. Found leaking inlet valve, needs new inner door panel, door seal,and inlet valve. Customer declined repair at this time."

We serviced a

KENMORE REFRIGERATOR

Model 79574023411

Near Garland, TX 75040

Patrick

Job Details: 06/09/2022

Replaced door. Tested unit. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model 79572043112

Near Carrollton, TX 75006

Patrick

Job Details: 06/09/2022

Replaced inlet valve. Unit checks good at this time.

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA04

Near Dallas, TX 75205

Patrick

Job Details: 06/09/2022

"Auth # 420nbti. Frozen over ff evap, must replace evap cover and defrost thermistor. Ffim inop, must install im repair kit.; ordrng 1 DA97-12608A (Ffevap cover) and 1 DA32-10104N (Def thermistor) and 1 DA97-15217D (I'm repair kit)"

We serviced a

GE REFRIGERATOR

Model ZIS420NMC

Near Dallas, TX 75214

Patrick

Job Details: 06/09/2022

"Customer concern, im not producing ice, found ice jam preventing harvest to complete. Cleared jam. Motor completed harvest, unit called for water. All checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Dallas, TX 75220

Chris

Job Details: 06/09/2022

Coil fully defrosted. Tested heater and checked good. Replaced bimetal. Unit running and cooling.

We serviced a

LG DISHWASHER

Model LDF5545BD

Near Tacoma, WA 98404

Cameron M.

Job Details: 06/09/2022

"Customer concern is that dishwasher produces AE error. Found evidence of leak under unit. Found overabundance of rodent dropping and urine under and in leak tray of unit. Cycle tested unit multiple times, found no active leaks at time of service. Advised customer to monitor and call if issue persists. Collected payment via check payment"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400W/A3

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/09/2022

"Customer concern is that dryer makes squealing noise during operation. Found seized idler pulley, causing unit to make noise during operation. Needs new idler pulley installed new idler pulley.cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit 3x,all checks good. Performed airflow test, passed (green) ; used 1 DC93-00634A ( IDLER ASSEMBLY) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FGF328GME

Near Tacoma, WA 98404

Cejay

Job Details: 06/09/2022

"Customer concern is that range is tripping GFCI. GFCI trips as soon as bake ignitor starts. Replaced bake ignitor . Issue still persists. Plugged unit into non GFCI circuit. Bake ignitor is now working. Manufacturers Electric Requirements: A dedicated, properly grounded and polarized branch circuit protected by a 15 amp. circuit breaker or time delay fuse.Advised customer electrician is needed to service GFCI.; used 1 WB13K21 ( OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

HOTPOINT DISHWASHER

Model HDF330PGR0WW

Near Puyallup, WA 98374

Cejay

Job Details: 06/09/2022

Installed previously ordered mid spray arm. Cycled unit multiple times and upper spray arm is now operating. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Frisco, TX 75035

John

Job Details: 06/09/2022

Installed new sump assy. All checks good.

We serviced a

HOTPOINT DISHWASHER

Model HDF330PGR0BB

Near Graham, WA 98338

Cameron M.

Job Details: 06/09/2022

"Customer concern is that dishwasher does not power. Verified power supply voltage to unit good 120v supply. Found main control board not sending voltage to user board,causing unit to not power and start cycle. Needs new main control. Customer declined repair at this time. Collected payment via debit card Payment"

We serviced a

SAMSUNG RANGE

Model NX60T8311SG/AA

Near Puyallup, WA 98374

Cejay

Job Details: 06/09/2022

"Installed previously ordered ignitor knobs. With the proper knobs installed LF valve is now operating. Cycled all burner on HI, MED and LOW all checks good."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2 51

Near Spanaway, WA 98387

Cejay

Job Details: 06/09/2022

Customer concern is that washer is leaking from the rear. visual inspection found signs of over suds. Cycle tested unit no leaks. All checks good. Advised customer on proper detergent quantities.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM2

Near Dallas, TX 75219

Chris

Job Details: 06/09/2022

Customer concern is unit leaking. Found freezer drain clogged. Will need to replace drain with updated drain tube per whirlpool. ; ordrng 1 W10619951 (drain tube)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Mesquite, TX 75181

Chris

Job Details: 06/09/2022

Customer concern is unit turned on and they couldn't get it to cancel. Was able to cancel and run diagnostics. Error for stuck key. Also door not latching strong. Will need new control panel and door latch. ; ordrng 1 W11165145 (console) and 1 WPW10653840 (door latch)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48MDX02

Near Garland, TX 75043

Chris

Job Details: 06/09/2022

Customer concern is ff door not closing tight. Found door closer mechanism failed. Need new door closer. Part showing NLA. ; ordrng 1 1112992 (Door closer)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Allen, TX 75002

John

Job Details: 06/09/2022

Customer concern range oven not heating on bake of broil. Found control board sending 15 vac to bake ignitor and 25 vac to broil igniter. Need new control board.; ordrng 1 W11126814 (cntrl-elec)

We serviced a

GE WASHER-TOPLOAD

Model GTWN3000M2WS

Near Plano, TX 75074

John

Job Details: 06/09/2022

"Customer concern washer will not spin. Customer advised that previously company changed motor and timer. Tested motor, timer, lid switch, and pressure switch. All checks good, no issues found. Unit is a lemon. Recommend replacement.Called AHS, unit accepted for replacement.Auth. 80CDFI"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW75HEFW0

Near Dallas, TX 75240

John

Job Details: 06/09/2022

"Customer concern is washer only drains when plugged in, can't select or start cycle and door locked. Manually opened door for customer to retrieve clothing. Found pressure sensor stuck causing unit to believe its full of water and needs to be drained. Replaced pressure sensor from truck stock. Cycle tested, all checks good.; used 1 WPW10448876 (SWITCH-WL) from stock"

We serviced a

GE REFRIGERATOR

Model ZIBS240PBSS

Near Richardson, TX 75081

Chris

Job Details: 06/09/2022

Customer concern is unit not cooling. On arrival unit was shut off. Turned unit on and watched frost pattern. Did not get. Past half evap. Compressor and fans running. Will need compressor or sealed system repaired.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298AARS 01

Near Murphy, TX 75094

Chris

Job Details: 06/08/2022

Customer concern is unit not getting down to temperature. Both sections about 5-10 degrees warm. Cabinet warm to touch. Pulled unit. Found condenser has lint build up. Also condenser fan not running. Compressor very hot. Will need new condenser fan motor. ; ordrng 1 DA97-07754C (Condenser fan motor)

We serviced a

GE DRYER-ELECTRIC

Model GTD65EBPL1DG

Near Gig Harbor, WA 98335

Cejay

Job Details: 06/08/2022

Customer concern is that dryer door does not close all the way. Verified door closes all the way. Found failed door switch causing dryer door open error. Follow up scheduled for 06/14 1-5pm; ordrng 1 WE04X28977 (DOOR SWITCH)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11015842400

Near Gig Harbor, WA 98335

Cejay

Job Details: 06/08/2022

Installed previously ordered drain hose. Cycle tested washer all checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Gig Harbor, WA 98332

Cejay

Job Details: 06/08/2022

Customer concern is that dryer is making a noise during operation. Found failed LR support wheel causing noise during operation. Needs new support wheel and shaft. follow up scheduled for 06/24 8-12pm; ordrng 1 WPW10314173 (support) and 1 WPW10359271 (roller shaft)

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068837700

Near Tacoma, WA 98405

Cejay

Job Details: 06/08/2022

Installed previously ordered motor and blower wheel. Cycle tested unit all checks good.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW6620HW0

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/08/2022

"Customer concern is that washer leaks from door during extra rinse. Cycle tested unit 10x, found no mechanical defects at time of service. Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent for best wash results."

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.68132413

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/08/2022

"Customer concern is that dryer makes noise during operation. Preformed airflow test failed (yellow). Found seized idler pulley, causing unit to make noise during operation. Installed new idler pulley. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x, all checks good.; used 1 W10837240 ( BRACKET) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV520AEP/XAA

Near Graham, WA 98338

Cameron M.

Job Details: 06/08/2022

Installed previously ordered element. Fixed crushed vent hose. cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x. All checks good Preformed airflow test. Failed (red). Advised customer cannot use dryer until ducting is cleaned. Customer declined to retain old part. Collected payment via debit card Payment.

We serviced a

SAMSUNG RANGE

Model NE59J7630SG/ AA02

Near Forney, TX 75126

Patrick

Job Details: 06/08/2022

"Customer concern, display blinking all lights rapidly and constantly. Confirmed. Replaced display board. All checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2433KF1

Near Garland, TX 75040

Chris

Job Details: 06/08/2022

Customer concern is unit noisy. Found wash motor loud when running. Needs new wash pump. Customer wants to replace unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Dallas, TX 75204

Chris

Job Details: 06/08/2022

Customer concern is unit not cooling. Found both sections room temperature. Pulled unit out. Compressor running. Fans running. Unit needs sealed system repaired or replaced.

We serviced a

LG WASHER-FRONTLOAD

Model WM5000HVA

Near Rockwall, TX 75032

John

Job Details: 06/08/2022

"Customer concern washer not spinning and not draining all the way and giving LE code. Tested drain pump, checks good. Tested pressure sensor, fails. Found rotor making ticking noise when spun by hand, removed rotor, no issues found. Tested stator windings, failed continuity and ohms check. Needs new rotor and stator and pressure sensor. AHS to supply out of stock parts.; ordrng 1 6601ER1006G (Pressure switch) and 1 AHL72914401 (Rotor) and 1 AJB73816004 (Stator)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Rowlett, TX 75088

John

Job Details: 06/08/2022

Customer concern washer not spinning clothes at end of cycle. Ran service test cycle. No issues found. Found fault codes for 'out of balance load cycle stop'. Advised customer about proper load sizeand weight distribution for proper function. Unit functioning as designed.

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23BC35KS5

Near Rowlett, TX 75089

Patrick

Job Details: 06/08/2022

"Customer complaint, no ice, unable to remove filter. Found im temp sensor torn, must replace im, found filter release arm broken, must replace; ordrng 1 240397501 (Rod) and 1 243297613 (Ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Coppell, TX 75019

John

Job Details: 06/08/2022

Came to install sump asey and drain pump. Found three different layers of flooring installed in front of DW making it unable to be uninstalled and only giving about 2 inches of clearance between bottom of door and flooring. Advised Customer that the unit will need to be accessible in order to complete repair. Customer states that she will call RPS once unit is accessible.; O-emld tckt

We serviced a

LG WASHER-FRONTLOAD

Model WM4370HKA

Near Garland, TX 75042

Chris

Job Details: 06/08/2022

Customer concern is unit showing error and leaked on to floor found both valves causing overflow. Ie and fe errors are for inlet valves and overflow condition. Will need new valves and pressure switch. ; ordrng 1 5220FR2075P (Valve) and 1 5220FR2006H (Valve hot) and 1 6601ER1006G (Pressure switch)

We serviced a

KENMORE DRYER-GAS

Model 11070912990

Near Carrollton, TX 75007

Chris

Job Details: 06/08/2022

Customer concern is unit not heating. Found open thermal cutoff. Replaced cutoff. Unit heats good. ; used 1 WP3390719 (FUSE-THRML) from stock

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7040DW1

Near Dallas, TX 75243

Patrick

Job Details: 06/08/2022

"Customer concern, unit fills but does not progress into cycle. Slider damaged, must replace. ; ordrng 1 W10734521 (Slider)"

We serviced a

KENMORE REFRIGERATOR

Model 25374812400

Near Dallas, TX 75217

Patrick

Job Details: 06/08/2022

"Customer concern, unit not cooling. Evap frost line minimal, all fans and compressor running. Must locate sealed system leak and repair/ replace necessary components. Please transfer to ahs sealed system section"

We serviced a

GE REFRIGERATOR

Model LSS25XSTBSS

Near Carrollton, TX 75010

Chris

Job Details: 06/08/2022

Replaced motor and blade. Fan now running good.

We serviced a

KENMORE REFRIGERATOR

Model 59657013600

Near Carrollton, TX 75007

Chris

Job Details: 06/08/2022

Customer concern is unit not cooling. Found Temps in both sections too high. Compressor and fans running. Very poor frost pattern on freezer evap. Will need sealed system repaired.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBBC/AA14

Near Balch Springs, TX 75180

Patrick

Job Details: 06/08/2022

"Da82-02671a. Part received is lawn mower blade, need im repair kit; saved tckt"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50M7450W

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/08/2022

"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test, passed (green). Preformed temperature checks, in range. Advised customer on proper loading practices, for best result. Cleaned and calibrated moisture sensors"

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS01

Near Steilacoom, WA 98388

Cejay

Job Details: 06/08/2022

Installed previously ordered blower. Verified functionality of blower via service mode. Cycle tested unit on bake all checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11025132411

Near Lakewood, WA 98498

Cejay

Job Details: 06/08/2022

Customer concern is that washer is leaking from underneath. Visually inspected washer found no physical signs of leak. Filled basket via manual service mode. After filling basket visually inspected washer and found no leaks. Washer is operating as designed at time of service

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111BC/AA 01

Near Wylie, TX 75098

Chris

Job Details: 06/08/2022

Customer concern is unit not making ice. Manually cycled icemaker. It did cycle and fill but filled very little. Good pressure going into icemaker. Need new icemaker and water valve ; ordrng 1 DA97-13415B (Icemaker) and 1 DA62-02360B (Water valve)

We serviced a

GE REFRIGERATOR

Model TFX26PPDAWW

Near Wylie, TX 75098

Chris

Job Details: 06/08/2022

"Customer concern is unit not cooling. Found freezer evap frozen over. Not defrosting. Will need defrost parts replaced. Instructed customer on defrosting freezer. ; ordrng 1 WR9X489 (control,defrost) and 1 WR51X10055 (heater,defrost) and 1 WR50X122 (thermostat,defrost)"

We serviced a

GE REFRIGERATOR

Model PFE28KBLNTS

Near Forney, TX 75126

Patrick

Job Details: 06/08/2022

"Replaced ice maker, evaporator coils now clear. Defrost heater tests good, fz evap made 1 full first line during compressor test. Coil temp dropped from 65 to 19.All fans functioning with good feedback. If problem persists sealed system leak work must be performed."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED6620HW0

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/08/2022

"Customer concern is that dryer takes multiple cycles to dry clothes on normal and regular dry cycles. Preformed airflow test, failed (red) . Cleaned and calibrated moisture sensors. Preformed temperature checks, in range. Found no mechanical defects at time of service.Advised customer on proper loading practices for best drying results. Advised customer dryer vent duct needs to be cleaned, before use continues on dryer to prevent damage to heating components. Also Advised customer dryer vent hose needs to be shortened to allow sufficient airflow."

We serviced a

LG DISHWASHER

Model LDP6809SS

Near McKinney, TX 75071

John

Job Details: 06/08/2022

"Customer concern DW making grinding noise while washing. Found circulation pump beating have failed causing noise. Needs new circulation pump.; ordrng 1 ABT72989205 (CASING ASSEMBLY,PUMP)"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297AARS

Near Rowlett, TX 75088

Chris

Job Details: 06/07/2022

Customer concern is unit not cooling in freezer. Temp in freezer close to refrigerator temperature. Compressor and fan running. No ice build up. Poor frost pattern on freezer evap. Customer said compressor was recently replaced. Will need sealed system repaired.

We serviced a

AMANA RANGE

Model AER5330BAS0

Near Spanaway, WA 98387

Cejay

Job Details: 06/07/2022

Customer concern is that range is arcing from behind control panel. Found all four infinite switchs have failed causing switches to arc. Needs four new infinite switchs. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 2 WP3148952 (switch-inf)s and 2 WP3148953 (switch-inf)s

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75236

Patrick

Job Details: 06/07/2022

"Customer concern, unit not spinning. F7e9, locked rotor. Basket sounds freely. Motor hums but will not move, slider heavily damaged, replaced slider from truck stock, no improvement. Stator 8ohm at both test points on motor.open at harness. Harness damaged at motor pinout, must replace harness and main control. ; ordrng 1 W11429620 (Main control) and 1 W10777953 (Harness), used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/07/2022

"Installed previously ordered timer, cycle tested unit 3x. All checks good"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GC0

Near Dallas, TX 75217

Patrick

Job Details: 06/07/2022

Replaced lid. All checks good.

We serviced a

LG REFRIGERATOR

Model LFX31925ST/06

Near Rockwall, TX 75032

Patrick

Job Details: 06/07/2022

"Replaced im. Could not reproduce leak. No evidence of leak noted in Machine compartment, fz section, or ff section. Customer to monitor to identify source of water during failure. Suspect possible leak from condensate pan. If problem is verified order pan. No part number on drawing. ; O-emld tckt"

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model FFTW1001PW

Near Forney, TX 75126

Patrick

Job Details: 06/07/2022

"Customer concern, unit stops mid cycle, goes off balance. E13, water leakage, ec4 clutch defective, e11 fill time too long. Must replace pressure switch. Found drain pump very loud and extremely hot to touch. Must replace. ; ordrng 1 5304492327 (Pressure sw) and 1 5304492243 (Drain pump)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 01

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/07/2022

"Customer concern is that washer goes out of balance. Cycle tested unit 3x empty, found no mechanical defect. Cycle tested unit 3x with customer provided load of towels. Found no mechanical defects. Advised customer on proper loading practices. Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent for best wash results."

We serviced a

KITCHENAID RANGE

Model KSEG700EBS2

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/07/2022

"Customer concern is that glass top is cracked on right side of unit. Found superficial scratch, causing customer to believe cooktop is cracked. Advised customer on proper care and maintenance of unit. Found no defect at this time."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5400AW/A2

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/07/2022

"Installed previously ordered baffle, cycle tested unit 3x. All checks good"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7300DW2

Near Lewisville, TX 75056

John

Job Details: 06/07/2022

Customer concern Dryer dies and won't come on. Found 120 vac between L2 and ground causing machine not to function. Advised Customer that an electrician will be needed to fix issue. Advised Customer to contact us if any other issues arise once power is fixed.

We serviced a

GE DISHWASHER

Model GDF520PGJ5BB

Near Coppell, TX 75019

John

Job Details: 06/07/2022

Customer concern DW not heating and pod not desolving. Found heating element fails continuity check. Also found water entering unit to be tap cold causing pod to not disintegrate also found both spray arms clogged. Advised Customer about priming hot water to sink before starting dishwasher in order to melt pod. Needs new heating element and both spray arms.; ordrng 1 WD05X24776 (Heating Element) and 1 WD22X27724 (Lower spray arm) and 1 WD22X26622 (Mid spray arm)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW1

Near Lewisville, TX 75067

John

Job Details: 06/07/2022

Customer concern washer not spinning. Entered s3rvice mode and found lid lock not locking therefor not spinning. Needs new lid lock.; ordrng 1 W11394572 (Lid lock)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV431AGW/XAA

Near Coppell, TX 75019

John

Job Details: 06/07/2022

"Installed new steam kit, rollers, belt and idler pulley. All checks good."

We serviced a

KENMORE REFRIGERATOR

Model 79574025411

Near Wylie, TX 75098

Chris

Job Details: 06/07/2022

Customer concern is unit not cooling at all. Both sections room temperature. Compressor and fans running. Unit has bad compressor. Customer will contact Sears for warranty service.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Rockwall, TX 75087

Chris

Job Details: 06/07/2022

Customer concern is unit leaking. Found fab softener built up in dispenser. Leak was below softener dispenser. Tested after cleaning. Instructed customer on fabric softener use. No leaks found.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Rockwall, TX 75032

Chris

Job Details: 06/07/2022

Customer concern is unit won't cycle. Showing drn error. Pulled pump. Impeller broken. Needs new drain pump. ; ordrng 1 W10876600 (drain pump)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Tacoma, WA 98445

Cejay

Job Details: 06/07/2022

Installed previously ordered agitator. Cycle tested unit all checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11026852503

Near DuPont, WA 98327

Cejay

Job Details: 06/07/2022

Customer concern is that washer is not agitating or spinning. Found failed lid switch causing washer not to operate. Needs new lid switch. Follow up scheduled for 06/15 8-12pm; ordrng 1 WP8318084 (switch-lid)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641262610

Near Fircrest, WA 98466

Cejay

Job Details: 06/07/2022

Customer concern is that house faucets to washer are leaking. Advised customer faucets are not covered by warrenty. Advised plumber is needed. No issues with washer at time of service.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX700XW1

Near Tacoma, WA 98446

Cejay

Job Details: 06/07/2022

Installed previously ordered main control and drain pump. Calibrated washer. Cycle tested washer all checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA 00

Near Buckley, WA 98321

Cameron M.

Job Details: 06/07/2022

"Customer concern is that dishwasher produces error and not draining. Cycle tested unit, found drain pump not draining. Found debris in drain pump assembly, causing unit to not drain. Cleared debris from drain pump. Cycle tested unit. All checks good. Advised customer to monitor and call if issue persists."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 06/07/2022

"Installed previously ordered main control board, cycle tested unit 10x. All checks good"

We serviced a

KENMORE RANGE

Model 790.97475791

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/07/2022

"Customer concern is that display does not power any segments but 3 ,and handle of warming drawer broke off. Found display malfunctioning and only showing only 3 partial segments. Also found handle broken off warming drawer. Needs new main control and handle,screws. Parts show NLA AHS TO SUPPLY. ; ordrng 1 316080100 (Main board) and 1 316026105 (hndl-dwr) and 4 154283901 (screw)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockwall, TX 75032

Chris

Job Details: 06/07/2022

Replaced pump and valve. Tested with customer. Unit checks good.

We serviced a

GE RANGE

Model JB250DF4BB

Near Dallas, TX 75235

John

Job Details: 06/07/2022

Customer concern range tripping breaker when all burners and oven are turned on. Found range on a 30amp instead of a 50amp circuit causing it to trip when all elements on. Advised Customer that an electrician will be necessary to correct issue. Needs 50 Amp circuit.

We serviced a

GE COOKTOP

Model JB3000R1BB

Near Tacoma, WA 98444

Cejay

Job Details: 06/07/2022

Installed previously ordered element. Installed new wire connections. Verified functionality of element. All checks good

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXSS4

Near Garland, TX 75043

Patrick

Job Details: 06/07/2022

"Customer concern unit speed working. Verified, key pad dead. Checked fuse, no problem, unplugged ui and plugged back in, unit began operating normally. Ran svc cycle, fill temp error, nuisance code. If problem returns replace ui."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Dallas, TX 75252

Chris

Job Details: 06/07/2022

Customer concern is unit tripped breaker after 45 min of running. Customer reset breaker and it tripped again. Rain diagnostics. Error stored for software issue. F1e2. Unit went through full test cycle without tripping breaker. Will need new main board. ; ordrng 1 W11305303 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EBS02

Near Farmers Branch, TX 75234

Chris

Job Details: 06/07/2022

This unit had all lights out at first visit. Replaced all lights per whirlpool service bulletin. After replacing lights only the six side lights in ff section come on. Tested continuity between other light circuit and have no continuity. There is a broken wire inside cabinet preventing lights from turning on. Unrepairable problem. Sears will review order and contact after. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Dallas, TX 75220

Chris

Job Details: 06/07/2022

Customer concern is unit not cooling still. Found coil and ff return still frozen. Can not determine if coil was not defrosted or defrost issue still. Will need heater and bimetal.

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESP

Near Dallas, TX 75214

Chris

Job Details: 06/07/2022

Customer concern is condensation and water build up. Found ff drain clogged. Also mullion not closing causing gap in doors. Ff evap fan laboring. Will need new drain kit and evap cover. ; ordrng 1 DA97-12609C (Evap cover) and 1 DA82-01415A (Drain kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Allen, TX 75013

John

Job Details: 06/06/2022

"Customer concern DW not starting cycle. Found error code F6 E4 indicating overfill switch may be stuck open. Tested switch, checks good. Ran test cycle, all checks good."

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBWW/AA

Near Plano, TX 75093

Chris

Job Details: 06/06/2022

Replaced icemaker. Cycled and filled good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Fairview, TX 75069

John

Job Details: 06/06/2022

"Customer concern DW dispenser intermittently not opening, top rack is falling off, and lower rack not washing well enough. Ran test cycle and found dispenser not opening as well as lower spray arm severely clogged with debris causing it not to wash well. Also found both adjusters worn and cracked causing upper rack to fall off when pulled all the way out. Needs new adjusters, upper and lower spray arms, and dispenser.; ordrng 1 WPW10448645 (spray arm) and 1 W11101428 (arm-spray) and 1 W10861000 (Dispenser) and 4 WPW10195839 (dishrack adjuster)s and 2 WPW10546503 (adjuster)s and 4 WPW10195840 (positioner)s"

We serviced a

MAYTAG WASHER-TOPLOAD

Model HAV2360AWW/10

Near Dallas, TX 75204

John

Job Details: 06/06/2022

"Customer concern washer leaking while in use. Found large hole in outer tub from basket rubbing against it causing leak. Needs new tub, basket, and trans. AHS to supply NLA parts.; ordrng 1 35-6615 (ht trans s) and 1 35-3686 (gasket tub/housing) and 1 WP35-2978 (Tub seal) and 1 35-3700 (tub,outer) and 1 21001529 (basket asy) and 1 35-2328 (seal,tub) and 1 21001531 (tub top)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS1

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/06/2022

"Customer concern is that dishwasher leaks alot of water during operation. Found torn and falling down door seal, causing water to leak during operation. Needs new door seal. Advised customer do not use dishwasher as it leaks .; ordrng 1 W10542314 (door seal)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV40J3000EW/A2 02

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/06/2022

"Customer concern is that dryer makes noise during operation. Cycle tested unit 10x with customer provided load of towels. Unable to reproduce noise complaint. Preformed airflow test, failed (red). Advised customer dryer vent duct needs to be cleaned asap, before use continues on dryer."

We serviced a

KENMORE REFRIGERATOR

Model 79551829410

Near Garland, TX 75041

Patrick

Job Details: 06/06/2022

Found dye in Machine compartment. Unit has leak. Dye in condensate pan. Must replace evaporator. Cooling normally at this time. P/n adl74581702. Unable to order part on Sears.; O-emld tckt

We serviced a

KITCHENAID OTHER

Model KUIS185JWH0

Near Dallas, TX 75252

Chris

Job Details: 06/06/2022

Replaced pump. Unit pumping and cooling. Starting to make ice.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18IL6JW3

Near Grand Prairie, TX 75050

Chris

Job Details: 06/06/2022

Replaced seal and diffuser. Unit checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7500GW0

Near Gig Harbor, WA 98332

Cejay

Job Details: 06/06/2022

"Customer concern is that washer is not agitating. Pulled error codes via service mode.F0E3, F2E1, cleared codes. Manually tested washer functions all working. Cycle tested unit with a load all checks good. Advised customer on proper loading practices."

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020232711

Near Gig Harbor, WA 98332

Cejay

Job Details: 06/06/2022

"Customer concern is that washer does not complete a cycle. Pulled error codes via service mode F8E1, cleared codes. found clogged water inlet screen causing washer to time out during fill/rinse cycles. Removed debris from screen cycle tested washer all checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50F9A7DSW/A2

Near University Place, WA 98466

Cameron M.

Job Details: 06/06/2022

"Installed previously ordered lid lock. Cycle tested unit 10x, all checks good. Advised customer on running regular cleaning cycles for optimal performance. Advised customer on using high quality detergent for best wash results. Collected payment via debit card."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Dallas, TX 75218

Chris

Job Details: 06/06/2022

Replaced defrost parts. Instructed customer to defrost unit. Checks good.

We serviced a

KENMORE REFRIGERATOR

Model 79572489411

Near Rowlett, TX 75089

Chris

Job Details: 06/06/2022

Customer concern is unit not cooling at all. Both sections are room temperature. Compressor and fans running. Unit has bad sealed system. Due to warranty customer will call Sears to complete repair. Sealed system under warranty.

We serviced a

KENMORE REFRIGERATOR

Model 79572053112

Near Frisco, TX 75033

Patrick

Job Details: 06/06/2022

"Sealed system heavily contaminated, compressor burn out. Black oil dripping from all system components. Unit unrepairable. Called Sears. Unable to contact through pro tool."