Service History 101 - RPS Appliance Repair

We serviced a

GE RANGE

Model PGS950SEF3SS

Near Puyallup, WA 98373

Cameron M.

Job Details: 05/18/2022

"Customer concern is that top oven does not heat. Found stuck relay on main board, causing unit to not heat upper oven . Needs new main board. Follow up visit scheduled for 5/24 10-2; ordrng 1 WB27X21183 (glass and touch boar)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2 01

Near Tacoma, WA 98446

Cameron M.

Job Details: 05/18/2022

"Customer concern is that dryer does not heat and makes noise during operation. Found seized right rear roller, and noise during operation. Found open heating element, causing unit to not heat during operation. Needs new element and roller. Installed new element and roller. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. cycle tested unit 3x. All checks good. Preformed airflow test pass (green) ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

KENMORE RANGE

Model 790.46592503

Near Tacoma, WA 98408

Cameron M.

Job Details: 05/18/2022

"Customer concern is that glass top broke. Found broken glass top, causing inability to cook on burner and cut injuries. Needs new glass top and knob. ; ordrng 1 318223609 (main top) and 1 316442415 (knob)"

We serviced a

GE RANGE

Model JS645SL2SS

Near Garland, TX 75040

Chris

Job Details: 05/18/2022

Customer concern is cooktop cracked and front right burner doesn't work on low. Burner switch recently replaced customer said. Will need new burner. Also need to replace glass cooktop. ; ordrng 1 WB62X29068 (maintop glass asm dg) and 1 WB30X24111 (range radiant elemen)

We serviced a

GE DISHWASHER

Model GLD4900P00WW

Near Garland, TX 75044

Chris

Job Details: 05/18/2022

"Customer concern is unit not filling. On arrival unit filled good. Tested multiple cycles. Filling and running good. Door gasket is torn. Needs new door gasket. ; ordrng 1 WD08X10018 (gasket,tub)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2740PS8A

Near Garland, TX 75044

Chris

Job Details: 05/18/2022

Customer concern is unit not cooling in either section. Found poor frost pattern on freezer evap. Also condensation on back of unit. Would need sealed system replaced. Ice build up in ice room and behind unit not repairable. Customer wants to buy new unit.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEB/XAA 04

Near Dallas, TX 75206

John

Job Details: 05/18/2022

Customer concern dryer giving HE error code at end of cycle indicating an over heat condition. Found open heating element grounded to the case causing element to stay on while unit is running. Replaced element from truck stock. All checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

GE DISHWASHER

Model GLD4560N10SS

Near Irving, TX 75038

John

Job Details: 05/18/2022

"Customer concern dishwasher overflowed recently and the only way to stop it was to turn off water supply vavle under sink. Unit full of water when I arrived. Drained water from unit, good drain. Opened water supply valve to test unit and water immediately began flowing into unit past inlet valve. Needs new inlet vavle.; ordrng 1 WD15X10003 (valve,water)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FGEW3045KFB

Near Coppell, TX 75019

John

Job Details: 05/18/2022

"Customer concern wall oven not turning on. Found oven beeping when buttons are pressed and unit won't start. Cycled breaker to reset control board, failed to reset. Needs new control board.; ordrng 1 316560156 (controller)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1250REC2

Near Lewisville, TX 75067

John

Job Details: 05/18/2022

Installed newdrain pump. While testing unit found inlet valve stuck shut and no water entering unit. Also found supply valve not closing fully. Advise customer that a plumber will be necessary before I can complete inlet vavle replacement.; ordrng 1 154637401 (valve)

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ9WW

Near Rockwall, TX 75087

Patrick

Job Details: 05/18/2022

"Customer concern, unit not agitating. Found belt rocketed from pulley and broken. Replaced from truck stock and tested under load on rinse and spin. Good complete. All checks good. ; used 1 WH01X27538 (Belt) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Tacoma, WA 98407

Cejay

Job Details: 05/18/2022

Installed previously ordered suspension rods. Leveled washer. Found worn hub. Needs new hub. Installednewhun . Calibrated washer. Cycle tested washer with a load all checks good.; used 1 W10528947 (HUB) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH1

Near Plano, TX 75093

John

Job Details: 05/18/2022

Customer concern is DW leaking onto counter top when it drains. Confirmed unit drains through an air gap on counter top. Advised Customer that a plumber will be necessary to resolve issue. Machine functioning as designed.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2 11

Near Dallas, TX 75230

John

Job Details: 05/18/2022

"Customer concern washer not spinning. Customer advised that the issue has only happened once. Ran diagnostic cycle, no issues found. No error codes stored. All checks good. Machine functioning as designed."

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA06

Near Forney, TX 75126

Patrick

Job Details: 05/18/2022

Replaced p cover and defrost thermistor. Cleared drain. Tested unit. All checks good

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641073310

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/18/2022

"Customer concern is that washer does not drain. Found stripped drain pump impeller, causing unit to not drain. Needs new drain pump. Installed new drain pump, cycle tested unit 3x, all checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

GE DISHWASHER

Model GDT535PSJ0SS

Near Plano, TX 75025

Chris

Job Details: 05/18/2022

Customer concern is top of panel came off. Found panel cover broken off. Will need new console cover. ; ordrng 1 WD34X22265 (console cvr graphic)

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF0A

Near Lakewood, WA 98409

Cejay

Job Details: 05/18/2022

Installed previously ordered lower spray arm. Cycle tested unit all checks good

We serviced a

GE REFRIGERATOR

Model GDL20KCSABS

Near McKinney, TX 75069

Chris

Job Details: 05/18/2022

Customer concern is unit not cooling. Found failed freezer defrost. Tested heat at board and got good ohm reading. Jumped defrost at board and heater came on. Will need new control board. ; ordrng 1 WR55X10942CT (refrigerator main bo)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020232710

Near Buckley, WA 98321

Cejay

Job Details: 05/18/2022

Customer concern is that washer fills continuously.No stored errors. Calibrated washer.ran quick diagnostic cycle. Cycle tested washer no issues. Unit is working as designed. Advised customer on proper loading practices. If issue persists to call and schedule another appointment

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022954102

Near Buckley, WA 98321

Cejay

Job Details: 05/18/2022

Installed previously ordered motor. Cycle tested unit all checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW0

Near Eatonville, WA 98328

Cameron M.

Job Details: 05/18/2022

"Unit disassembled prior to service call. Customer concern is that dryer does not power and start cycle. Found open thermal fuse, causing unit to not start cycle. Needs new thermal fuse customer declined repair at this time."

We serviced a

KENMORE REFRIGERATOR

Model 11172695910

Near Rowlett, TX 75089

Chris

Job Details: 05/18/2022

Customer concern is unit has no power. Pulled unit out. Checked power coming to unit. 120 volts at board. Found short at main board. Will need new board. ; ordrng 1 40301-0126800-00 (Main pcb)

We serviced a

GE DISHWASHER

Model GSD5560G02SS

Near Frisco, TX 75035

Chris

Job Details: 05/17/2022

"Customer concern is unit not draining. On arrival unit full of water. Started and canceled cycle to drain. Pump was just humming. After tapping drain pump unit started draining. Started new cycle and after filling wash pump just hummed as well. After push starting impeller wash motor ran. Both wash motor and drain pump need to be replaced. Also drain hose has build up. ; ordrng 1 DA97-15217D (DISHWASHER MOTOR & PUMP ASSEMBLY) and 1 WD19X10015 (pump) and 1 WD24X10014 (hose,drain)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7340XW0

Near Dallas, TX 75208

John

Job Details: 05/17/2022

Customer concern washer not draining. Found drain pump recieving proper voltage but not spinning or humming. Needs new drain pump.; ordrng 1 W10536347 (drain pump asm)

We serviced a

KENMORE REFRIGERATOR

Model 79573153610

Near Garland, TX 75043

Patrick

Job Details: 05/17/2022

"Customer concern, unit not cooling. Compressor running, all fans running. No cooling. Must replace compressor. ; O-emld tckt"

We serviced a

KENMORE REFRIGERATOR

Model 10650049711

Near Dallas, TX 75216

Patrick

Job Details: 05/17/2022

"Customer concern, no operation at all. Confirmed. Found power cord frayed. Cut and spliced. Unit began operating. Must replace power cord. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM02

Near Dallas, TX 75253

Patrick

Job Details: 05/17/2022

"Customer concern, unit leaking from fz. Found fz drain clogged. Cleared. Tested unit. All checks good."

We serviced a

GE DISHWASHER

Model PDT825SSJ2SS

Near Irving, TX 75063

John

Job Details: 05/17/2022

Installed UI board. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model 79572483410

Near Forney, TX 75126

Patrick

Job Details: 05/17/2022

Replaced fz door gasket. All checks ok

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LER5636PQ0

Near Tacoma, WA 98409

Cejay

Job Details: 05/17/2022

Customer concern is that dryer is not drying clothes all the way. Preformed airflow test pass. Found failed cycling thermostat causing inconsistent heat. Needs new thermostat. Installed new thermostat. Preformed temperature checks. Temperature checks good.; used 1 WP3387134 (THRMST-FIX) from stock

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA 01

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/17/2022

"Customer concern is that oven does not heat, and broken control knobs. Cycle tested unit, on initial inspection. found surface burner control knobs broken, causing difficulty operating burners. Also found bake and broil ignitors drawing 2.5amps not meeting the requirements of 3.3 amps, then oven to not heat. Needs new surface burner knobs and ignitors. ; ordrng 2 DG94-00520A (IGNITOR)s and 5 DG64-00473A (Knob)s"

We serviced a

LG WASHER-FRONTLOAD

Model WM8000HVA

Near University Place, WA 98467

Cejay

Job Details: 05/17/2022

Customer replaced hot water hose line due to small leak from hose. Customer concern is that washer is leaking from underneath unit. Found leak coming from water inlet valve. Needs new water inlet valves. Installed new water inlet valve. Cycle le tested unit to check for leak. All checks good.; used 1 5220FR2075L (INLET VALVE-COLD) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FVSS3

Near Tacoma, WA 98405

Cejay

Job Details: 05/17/2022

"Customer concern is that dishwasher soap dispenser does not latch and top rack clips are broken. Also missing upper rack baskets. Advised customer missing parts are not covered. Found damaged detergent dispenser causing dispenser not to close. Also found damaged top rack clips. Needs new dispenser assembly, pivot tine and rack clip. Follow up scheduled for 06/01 8-12pm; ordrng 1 WPW10082853 (PIVOT-TINE) and 1 WPW10267076 (clip) and 1 WPW10199696 (dispenser)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM3

Near Carrollton, TX 75007

John

Job Details: 05/17/2022

"Customer concern DW not advancing cycle. Found diverter spinning and not finding home position causing wash motor not to start, needs new sump assy.; ordrng 1 WPW10482480 (pump&motor)"

We serviced a

GE DISHWASHER

Model GDF535PSR0SS

Near Carrollton, TX 75010

Chris

Job Details: 05/17/2022

Replaced switch and control. Tested. Unit checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near The Colony, TX 75056

John

Job Details: 05/17/2022

"Customer concern DW not starting cycle. Found using Service Diag. Mode no errors stored. Ran test cycle, found diverter continuously spinning and wash motor not starting. Needs new sump assy. AHS to supply out of stock parts.; ordrng 1 WPW10671941 (pump&motor)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW650SSN0WW

Near The Colony, TX 75056

Chris

Job Details: 05/17/2022

Customer concern is displaying is not lining up with correct cycles. Using newfi found unit was programmed to the incorrect model. Reprogrammed to correct model. Tested. Unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW2

Near The Colony, TX 75056

Chris

Job Details: 05/17/2022

Customer concern is unit not washing good. Found error code f7e1 stored for deactivated heating circuit. This occurs due to cold fills. Ran test cycle. Ran good with no errors. Everything operating as normal.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHWE300VF00

Near Graham, WA 98338

Cameron M.

Job Details: 05/17/2022

"Customer concern is that washer does not complete cycle, unit intermittently freezes at different points and flashes time remaining unresponsive to customer command to restart cycle. Cycle tested unit empty, found no mechanical defect. Entered service mode found f22 (door lock error) f21(long drain). Cycle tested unit 3x with customer provided load of 5 bath towels. Found failed door lock, causing unit to not lock door and run cycle. Needs new door lock. Advised customer to call when parts arrive. ; ordrng 1 WPW10253483 (latch)"

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FAFW3801LW4

Near Dallas, TX 75248

John

Job Details: 05/17/2022

Customer concern washer not spinning. Found washer not draining. Pump recieving voltage but not spinning. Needs newdrain pump.; ordrng 1 137221600 (pump)

We serviced a

GE DRYER-ELECTRIC

Model GFDN245EL0MS

Near Dallas, TX 75230

John

Job Details: 05/17/2022

"Customer concern dryer not starting and making humming sound. Found motor making humming soundbut not spinning. Ohmed out motor, fails. Needs new motor.; ordrng 1 WE17X22217 (motor & pulley)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model MED6230HW0

Near Dallas, TX 75243

John

Job Details: 05/17/2022

Customer concern dryer nor drying well enough. Found dryer heats properly but fails vent check (yellow). Advised Customer that vents will need to be cleaned in order for machine to function properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA 04

Near Frisco, TX 75035

Chris

Job Details: 05/17/2022

"Customer concern is unit not making ice. Found ice room and icemaker freezing over. Will need to replace icemaker, auger, control, y clips per Samsung. ; ordrng 1 DA97-15217D (Icemaker) and 1 DA82-01396A (Ice bin) and 1 DA97-12540G (Auger) and 1 DA94-02680A (Control pcb) and 1 DA82-02367A (Y clips)"

We serviced a

LG REFRIGERATOR

Model LFXS30766S/02

Near Plano, TX 75025

Chris

Job Details: 05/17/2022

Customer concern is items in freezer feel soft intermittently and some produce spoils too quickly. At time of service Temps In both sections normal. Found no ice build up. All fans running. Freezer was set at highest setting. Also unit is inside garage. Instructed issues like this are normal when not in conditioned space. Unit cooling good.

We serviced a

KENMORE REFRIGERATOR

Model 79574025412

Near McKinney, TX 75070

Chris

Job Details: 05/17/2022

Replaced icemaker ordered. Cycled and filled good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/17/2022

Installed previously ordered user interface. Cycle tested unit all checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Dallas, TX 75228

Patrick

Job Details: 05/17/2022

"Replaced control, ff light board, and fz light board. All checks good."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA5471ABP/XAA 01

Near Puyallup, WA 98374

Cejay

Job Details: 05/17/2022

Installed previously ordered main pcb. Unit still shows pe1 error. Unit date Oct 201. Called Auth department. Warrenty will be contacting customer.

We serviced a

KENMORE REFRIGERATOR

Model 79574025412

Near Richardson, TX 75081

Chris

Job Details: 05/17/2022

Customer concern is not cooling in either section. Found unit has sealed system failure. Compressor and fans running. Not cooling at all. Will need to replace sealed system. ; ordrng 1 ACQ85428622 (Cover assembly) and 1 TCA38151706 (Compressor) and 1 ADH69749103 (Filter drier) and 1 ADL73341411 (Ff evap) and 1 ADL73981008 (Freezer evap) and 1 ACG75305802 (Condenser)

We serviced a

LG WASHER-FRONTLOAD

Model WM3600HVA/01

Near Graham, WA 98338

Cameron M.

Job Details: 05/17/2022

"Customer concern is that washer leaks during operation. Found tear in door boot, causing unit to leak during operation. Needs new door boot. Installed new door boot, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on proper loading practices. Advised customer on regular cleaning intervals for optimal performance."

We serviced a

LG WASHER-FRONTLOAD

Model WM3875HVCA

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/17/2022

"Customer concern is that washer does start cycle and not spinning. Cycle tested unit, found no basket movement, unit produces LE error (locked motor error). Found hall sensor ohms out of range, causing unit to not spin or wash. Needs new rps sensor. Installed new rps sensor. Cycle tested unit, all checks good. ; used 1 6501KW2002A (RPS SENSOR) from stock"

We serviced a

GE DISHWASHER

Model GSD3360D45SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/17/2022

"Customer concern is that dishwasher does not drain. customer added dish soap to clean unit, causing heavy oversuds conditions and induced heavy leak. Also found failed door seal and failed ininner door panel, causing unit to leak during operation. Needs new door panel and seal customer declined repair at this time."

We serviced a

KENMORE FREEZER

Model 2539287210

Near Plano, TX 75074

Chris

Job Details: 05/16/2022

Customer concern is unit leaking. Found drain frozen. Cleared drain. Unit checks good.

We serviced a

GE DISHWASHER

Model GSD2200G02BB

Near Lakewood, WA 98499

Cejay

Job Details: 05/16/2022

"Customer concern is that dishwasher leaks. 120v to wash pump, found seized wash pump. Causing dishwasher not to start. Could not reproduce leak at time of service. Needs new wash motor. Follow up scheduled for 05/23 1-5pm; ordrng 1 WD26X10013 (motor/pump assy)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020222511

Near Tacoma, WA 98498

Cejay

Job Details: 05/16/2022

"Installed previously ordered gearcase, basket, drive block and spanner nut. Calibrated washer. Cycle tested unit all checks good."

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN0RS

Near Murphy, TX 75094

John

Job Details: 05/16/2022

"Customer concern washer turning on and back off. Confirmed unit powers off 5 seconds after powering on and Control Borad clicking every 10 seconds indicating an issue with inverter board. Checked all connections between inverter board and Control Board, no issues found. Needs new inverter board.; ordrng 1 WH22X32957 (Inverter board)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Tacoma, WA 98498

Cejay

Job Details: 05/16/2022

"Customer concern is that washer makes noise during operation and is also leaking. Pulled error codes via service mode. F7E5, calibrated washer found failed transmission causing loud noise during operation could not reproduce leak. Found signs of leak coming from gearcase. Needs new gearcase and shift actuator. Requires Auth.; ordrng 1 W11454734 (GEARCASE) and 1 W10913953 (ACTUATOR)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AW/US 02

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/16/2022

"Customer concern is that washer does not drain. Found unit full of water at time of service. Cleared unit of water. Found Debris in drain pump, causing unit to drain and spin. Cleaned out drain pump, cycle tested unit 3x all checks good."

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Allen, TX 75002

Chris

Job Details: 05/16/2022

Installed control board ordered. Dispenser functions still not working. Unit either has broken wire in door or in cabinet per Samsung. Will need door. If door doesn't fix issue there is a broken wire in cabinet. ; ordrng 1 DA82-02804A (A/S ASSY-FOAM FRE DISPENSER)

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAB4

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/16/2022

"Installed previously ordered vent, handle and bezel, cycle tested unit 3x. All checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11092592200

Near Tacoma, WA 98445

Cameron M.

Job Details: 05/16/2022

"Customer concern is that washer makes noise during operation. Cycle tested unit, found broken dog agits causing noise during wash cycle. Installed new dog agits, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash. Advised customer on regular cleaning intervals for optimal performance. ; used 1 80040 (AGITATOR DOGS) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 79572053114

Near Dallas, TX 75217

John

Job Details: 05/16/2022

Tech was assigned as a helper;

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVA

Near Rowlett, TX 75088

John

Job Details: 05/16/2022

"Came to install control board. Once installed and powered on, all lights on UI come on and display showes 1888. All buttons unresponsive. Checked UI and Control board connections no issues found. Needs new control board.; ordrng 1 EBR79584103 (Control Board)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K6200EZ/A3

Near Coppell, TX 75019

Chris

Job Details: 05/16/2022

Customer concern is unit not heating. Found open heating element. Will need to replace heater assembly. ; ordrng 1 DC93-00154A (ASSY DUCT HEATER-MODULE)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EBS02

Near Farmers Branch, TX 75234

Chris

Job Details: 05/16/2022

Customer concern is lights not working. Will need to order light to determine which light is broken. All lights are in series. ; ordrng 4 W11462342 (Led)s

We serviced a

KENMORE REFRIGERATOR

Model 79572053114

Near Dallas, TX 75217

Patrick

Job Details: 05/16/2022

"Replaced compressor, tested unit. All checks ok"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model GEQ9800LG1

Near Dallas, TX 75229

Chris

Job Details: 05/16/2022

Customer concern is unit not heating. Found thermal cutoff was open again. Replaced cutout and tested airflow. Airflow test failed but unit getting good airflow outside. Heating good. ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

GE DISHWASHER

Model GDT545PSJ2SS

Near Dallas, TX 75220

Chris

Job Details: 05/16/2022

Customer concern is unit intermittently not powering on. Ran diagnostics with newfi. No errors. Everything tested OK. Will need new interface. Flickering lights at display. ; ordrng 1 WD21X23461 (kit svc ui top logic)

We serviced a

ELECTROLUX WALL OVEN

Model EW30EW55GB4

Near Spanaway, WA 98387

Cejay

Job Details: 05/16/2022

Installed previously ordered bake element. Cycle tested unit all checks good.

We serviced a

AMANA WASHER-TOPLOAD

Model LWM423W

Near Dallas, TX 75240

John

Job Details: 05/16/2022

Customer concern washer leaking when draining. Found inlet of drain pump from tub cracked and leaking. Leaking increases when pump is activated. Needs new drain pump. AHS to supply NLA parts.; ordrng 1 35742P (Drain pump)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11092592200

Near Tacoma, WA 98445

Cameron M.

Job Details: 05/16/2022

We serviced a

GE RANGE

Model JBP66E0K4BB

Near Lakewood, WA 98499

Cejay

Job Details: 05/16/2022

Customer concern is that range has grease behind glass. Advised customer cleaning in not covered by warrenty. Advised customer on how to properly clean glass.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW7100DW0

Near Tacoma, WA 98443

Cameron M.

Job Details: 05/16/2022

"Customer concern is that washer interttantly leaks from bottom, mostly during cleaning cycle. Cycle tested unit 3x, found no mechanical defects. All signs of leakage are by result of oversuds conditions, causing unit to leak from rear vent during high speed spin cycle.advised customer to monitor and call if issue persists. Also Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent for best wash results."

We serviced a

LG DRYER-ELECTRIC

Model DLE1101W

Near Forney, TX 75126

Patrick

Job Details: 05/16/2022

"Replaced control board and ui, no change. Verified 244vac to terminal. Clean to ground. Reset breaker. No change. Found voltage at neutral line 50vac to l2 122vac to l1. Disconnect from terminal and tested again. Confirmed,. Issue in electrical source to unit. Customer must have electrician diagnose and repair."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5200W/A3

Near Forney, TX 75126

Patrick

Job Details: 05/16/2022

Not home 5/16; O-emld tckt

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.28812790

Near Carrollton, TX 75007

John

Job Details: 05/16/2022

Customer concern washer lid switch broken. Confirmed lid switch broken. When I tried to change lid switch I found that the male side of the plug was cracked and wires where cut off. Attempted to repair wires but didn't have enough wire behind plug. Needs new wire harness and lid switch. AHS to supply NLA parts.; ordrng 1 3950491 (Wiring harness) and 1 WP3949238 (switch-lid)

We serviced a

GE WALL OVEN

Model JK3000SF5SS

Near Heath, TX 75032

Patrick

Job Details: 05/16/2022

Incorrect part. Please return. Necessary parts listed as b/o.; ordrng 1 wb27x30683 (Control) and 1 wb27t11459 (Overlay)

We serviced a

GE DISHWASHER

Model GDF640HGM2WW

Near Buckley, WA 98321

Cameron M.

Job Details: 05/16/2022

"Installed previously ordered ui and wire harness, cycle tested unit. Found ui not registering input due to programming not present. Called tech assist advised to order board directly from GE , tech assist gave full authorization over phone. Also refused to provide auth number. Reordering ui and main control board. Follow up visit scheduled for June 2 8-12; ordrng 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL BOARD) and 1 WD21X25726 (CONFIGURED UI SERVICE CONTROL)"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS

Near Dallas, TX 75240

Chris

Job Details: 05/16/2022

Replaced evap cover and drain trough. Unit checks good.

We serviced a

KENMORE COOKTOP

Model 79041203903

Near Dallas, TX 75252

Chris

Job Details: 05/16/2022

Installed elements and terminals. Tested with customer. Unit checks good.

We serviced a

GE DRYER-ELECTRIC

Model GTD65EBSJ4WS

Near Plano, TX 75093

John

Job Details: 05/16/2022

Installed dryer door latch. All checks good.

We serviced a

LG WASHER-TOPLOAD

Model WT4870CW

Near Sachse, TX 75048

Chris

Job Details: 05/13/2022

"Customer concern is unit still not spinning. When testing with full load and got two errors. UE and OE. Made checks per tech sheet. New software on main board so will need new main board. Oe error for water level. No clogs in hose or housing. Needs new pressure switch. ; ordrng 1 6501EA1001R (Switch assembly) and 1 EBR75795702 (PCB ASSEMBLY,MAIN)"

We serviced a

KENMORE REFRIGERATOR

Model 79551829410

Near Garland, TX 75041

Patrick

Job Details: 05/13/2022

"Customer concern, unit not cooling. Ice maker not working. Confirmed high Temps although some cooling. Compressor running on arrival. Fans running. Compressor very hot, 170* Compressor has already been replaced. Condenser and rear panel heavily soiled. Condenser fan good. Compressor not compressing. 50psi at low side while running. Must replace compressor and drier again. ; O-emld tckt"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWP475EW0

Near Dallas, TX 75218

Patrick

Job Details: 05/13/2022

"Customer concern, unit gets sick during cycle. F8e1 long fill. Ran empty, normal, cycle. Good fill, good water level, good agitate, good drain. Hoses correctly installed, screens clear. Pressure good to valve. Ran rinse and spin, good fill, no agitate, began draining for over 5 mins. Pressure sensor malfunctioning. Must replace main control. Calibrated unit. No change. ; ordrng 1 WPW10719321 (Main control)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDPWW/AA 02

Near Plano, TX 75025

Chris

Job Details: 05/13/2022

Customer concern is unit not making ice. Found ice room and icemaker frosted up. Per Samsung will need to replace icemaker service kit. ; ordrng 1 DA82-02703A (Icemaker kit) and 1 DA81-05595A (Silicone)

We serviced a

GE DRYER-ELECTRIC

Model GTX22EASK0WW

Near Plano, TX 75093

John

Job Details: 05/13/2022

"Customer concern dryer making loud noise with burning smell and then died. When i arrived the breaker was tripped. Customer states that they didn't cycle breaker that it was tripped by dryer. Reset breaker, confirmed dryer having slow rotation and burning smell. Found idler pully arm slightly bent and idler pulley cracked in half causing belt to rub along idler pulley arm. Needs new idler pulley, idler pulley arm and belt. GE to supply parts.; ordrng 1 WE03X20434 (idler pulley arm) and 1 WE03X31620 (Idler pully) and 1 WE12M29 (belt drive)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48J7770EW/A2

Near Puyallup, WA 98375

Cejay

Job Details: 05/13/2022

"Customer concern is that dryer is rumbling during operation found excessive lint build up inside dryer cabinet, also found failed RR roller causing noise during operation. Needs new support roller. Installed new support roller. Vacuumed out dryer cabinet. Cleaned and lubed remaining rollers and idler wheel. Preformed airflow test failed (red) advised customer dryer vent needs service before resuming operation of dryer. All checks good.; used 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 41744142400

Near Dallas, TX 75204

Patrick

Job Details: 05/13/2022

"Customer concern, unit will not complete spin with heavy load. Verified unit level. Ran unit empty, good high spin. Must replace mcu and dampers. Parts listed as NLA. Ahs to provide parts needed.; ordrng 1 134149200 (Mcu) and 2 5304485917 (Shocks)s"

We serviced a

LG DRYER-ELECTRIC

Model DLEX5170V

Near Irving, TX 75062

John

Job Details: 05/13/2022

"Customer concern dryer getting to hot and burning delicate clothes. Found unit running to long in sensor dry cycles. Needs new moisture sensor.; ordrng 1 6500EL3001A (SENSOR,HUMIDITY)"

We serviced a

KENMORE REFRIGERATOR

Model 79572489412

Near McKinney, TX 75070

Chris

Job Details: 05/13/2022

"Customer concern is unit making noise and panel on small ff door broken. Could not duplicate any noise. She described it as an elector chime noise. Will need to replace door assembly to fix panel on door. ; ordrng 1 ADD74236103 (DOOR FOAM ASSEMBLY,FREEZER)"

We serviced a

GE WALL OVEN

Model JTP70SP2SS

Near Frisco, TX 75035

Chris

Job Details: 05/13/2022

Replaced interface and board. Tested. Unit checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Buckley, WA 98321

Cameron M.

Job Details: 05/13/2022

"Found mounting bracket srcews pulled out of particleboard counter top. Installed previously ordered control board, cycle tested unit 10x. Releveled unit, Installed new mounting bracket screws. Advised customer of composition of counter top and why screws had pulled out of stripped counter. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance. Advised customer on proper loading practices."

We serviced a

KENMORE REFRIGERATOR

Model 79574077610

Near Dallas, TX 75216

Patrick

Job Details: 05/13/2022

"Customer concern, unit not cooling. Confirmed. All fans running, compressor running. Pulling vacuum on low side, high head pressure on high side. System restricted. Compressor, at least, has already been replaced. Must replace fill sealed system, compressor, drier, condenser, ff evap, fz evap, 3- way valve, both heat exchangers. Due to roach infestation work cannot be completed unless by different service company."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC465HW0

Near Dallas, TX 75212

Patrick

Job Details: 05/13/2022

"Customer concern no power to unit. Verified. 0vac to terminal block. Found plug and outlet burned, breaker tripped. Customer must have licensed electrician correct power issues. Let unit unplugged with breaker off. Strongly advise customer discontinue use due to significant fire hazard."

We serviced a

GE DISHWASHER

Model GDF520PSD0SS

Near Frisco, TX 75034

Chris

Job Details: 05/13/2022

Installed kick plate. Unit checks good.

We serviced a

GE RANGE

Model PGS950SEF3SS

Near Puyallup, WA 98373

Cameron M.

Job Details: 05/13/2022

"Installed previously ordered glass and touch board. Cycle tested unit, all checks good."

We serviced a

KENMORE REFRIGERATOR

Model 111.71212613

Near Plano, TX 75025

Chris

Job Details: 05/13/2022

Customer concern is unit not cooling in either section. Found compressor communication wires going to compressor disconnect at frame connector. Reconnected. Compressor and all components running.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45T3200AW/A4

Near Dallas, TX 75219

Patrick

Job Details: 05/13/2022

"Customer concern, clothes hot after cycle. Found hot/ cold houses reversed. Corrected. Tested unit. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW1

Near Dallas, TX 75225

Patrick

Job Details: 05/13/2022

"Customer concern, clothing getting stuck under agitator. Very delicate robes especially. Removed stuck clothing and agitator. Found agitator bottom plate warped allowing clothing to become trapped. Must replace agitator. ; ordrng 1 W11550891 (Agitator)"