We serviced a
KENMORE REFRIGERATOR
Model 111.71212613
Near Plano, TX 75025
Chris
Job Details:
05/13/2022
Customer concern is unit not cooling in either section. Found compressor communication wires going to compressor disconnect at frame connector. Reconnected. Compressor and all components running.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA45T3200AW/A4
Near Dallas, TX 75219
Patrick
Job Details:
05/13/2022
"Customer concern, clothes hot after cycle. Found hot/ cold houses reversed. Corrected. Tested unit. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Dallas, TX 75225
Patrick
Job Details:
05/13/2022
"Customer concern, clothing getting stuck under agitator. Very delicate robes especially. Removed stuck clothing and agitator. Found agitator bottom plate warped allowing clothing to become trapped. Must replace agitator. ; ordrng 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDQ2
Near Irving, TX 75063
John
Job Details:
05/13/2022
Customer concern wall oven door not closing fully. Found worn door hinges worn and not closing properly. Needs new door hinges. ; ordrng 2 WP4455525 (hinge-door)s
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HWO
Near The Colony, TX 75056
John
Job Details:
05/13/2022
Customer concern washer stopped and door is locked with water and clothes inside. Found good voltage to control board and unit not responding. Open top of unit for customer to retrieve clothes. Needs new control board.; ordrng 1 W11419171 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near The Colony, TX 75056
John
Job Details:
05/13/2022
Installed upper and lower spray arms. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50M7450AW/AA01
Near Allen, TX 75013
Chris
Job Details:
05/13/2022
Replaced suspension rods. Tested with customer. Unit checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/13/2022
"Customer concern is that washer leaks from hole in door boot. Follow large hole in door, causing massive leaks during wash cycle. Needs new door boot. Unable to fully test unit as unit leaks. Customer declined repair at this time."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC4
Near Plano, TX 75025
Chris
Job Details:
05/13/2022
Customer concern is unit loud while filling. Found hot valve squeaks. Replaced valve assembly. Tested. Unit checks good. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Lake Tapps, WA 98391
Cejay
Job Details:
05/13/2022
"Customer concern is that dishwasher is leaking heavily. Cycle tested dishwasher no leaks. Dishwasher failed to drain. Found clog in airgap causing unit not to drain. Ran multiple cycles and drains no issues. Ran diagnostics cycle no errors. Could not get dishwasher to leak, advised customer lower spray arm separation after long cycles most likely possible cause for leak. needs new lower spray arm. NEW to supply. NEW ships DTC. customer to install.; ordrng 1 W10837249 (spray arm lower)"
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Tacoma, WA 98409
Cejay
Job Details:
05/13/2022
Customer concern is that dishwasher is leaking water from the corners of door. Found dishwasher vent bezel damaged and not seating properly causing leak. Needs new vent bezel. Follow up scheduled for 05/18 1-5 pm; ordrng 1 WD24X20586 (vent bezel)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2
Near Fox Island, WA 98333
Cejay
Job Details:
05/13/2022
Customer concern is that dryer door pops open during cycle and has poor dry performance. Preformed airflow test failed (red) inspection of door strick and latch operation normal. Found dryer hinge leaning forward causing a gap at the top of the door by the door switch. Needs new hinge.SHS to supply. SHS ships DTC. Requires Auth advised customer dryer vent needs service before resuming operation of dryer. Customer signed airflow acknowledgement.; ordrng 1 DC97-18200A (ASSY HINGE)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Tacoma, WA 98445
Cameron M.
Job Details:
05/13/2022
"Customer concern that dryer does not heat. Preformed airflow test.pass. verified power supply voltage. Good 240v. Found open heating element, causing unit to not heat during operation. Needs new element installed new element. Cycle tested unit 3x. All checks good. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450P/A3
Near Eatonville, WA 98328
Cameron M.
Job Details:
05/13/2022
"Customer concern is that dryer powers but does not start cycle. Cycle tested unit, found unit powers but does not start cycle. Checked for proper installation of belt, good. Found open thermal fuse, causing unit to power but not start cycle. Needs new thermal fuse. Installed new thermal fuse. Cycle tested unit all checks good. ; used 1 DC47-00016A (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Eatonville, WA 98328
Cameron M.
Job Details:
05/13/2022
"Installed previously ordered inlet valve, cycle tested unit 3x all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2 03
Near University Place, WA 98467
Cejay
Job Details:
05/13/2022
"Customer concern is that washer is not draining/spiing clothes out all the way with large loads. Pulled errors via service mode, UB error. Calibrated washer. Cycle tested washer with a load no issues. Advised customer on proper loading practices. All checks good."
We serviced a
GE RANGE
Model JDP36GP3AD
Near Lakewood, WA 98498
Cejay
Job Details:
05/13/2022
"Customer concern is that LR burner does not work RF burner works intermittently. And oven does not heat intermittently. Found LR element not seated in it receptical properly. Reseated coil now working. Found FR receptical has corroded wire. Also found failed control causing unit not to heat properly. Needs new coil resptical, oven control and clock plate. Advised customer parts show discontinued. FAH to supply. ; ordrng 1 WB27K5073 (CLOCK/OV CONTROL) and 1 WB27K5058 (CLOCK PLATE) and 1 WB17X210 (term block)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DBL0
Near Rowlett, TX 75088
John
Job Details:
05/13/2022
Customer concern is DW not heating. Heating element fails continuity check causing unit to not heat. Needs new heating element.; ordrng 1 W10703867 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Coppell, TX 75019
John
Job Details:
05/12/2022
Customer concern is that dishes aren't getting cleaned. Found fault code F4 E3 indicating wash motor fault. Found wash motor receiving proper voltage but only clicking and not spinning causing poor wash condition. Also found broken clip on lower wash rack. Needs new sump assy. and lower wash rack clip. AHS to supply out of stock parts.; ordrng 1 W11025157 (pump&motor) and 1 WPW10671904 (clip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Tacoma, WA 98406
Cejay
Job Details:
05/12/2022
Installed previously ordered detergent dispenser and adjusters. Verified functionality of rack adjusters and detergent dispenser. All checks good.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSF
Near Tacoma, WA 98418
Cejay
Job Details:
05/12/2022
"Customer concern is that range display does not respond. And kitchen smells like gas in the morning. Used gas leak monitor at every connection and all gas lines. Found 0% gas to air. Touch pad requires excessive force to respond to button commands needs new controll and over lay. Follow up scheduled for 05/19 8-12pm; ordrng 1 316220725 (overlay,clock (blk)) and 1 5304518661 (Control)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF0A
Near Lakewood, WA 98409
Cejay
Job Details:
05/12/2022
Appliance date March 2007.Customer concern is that dishwasher has poor wash performance. Found damaged lower spray arm causing dishwasher not to wash properly. Needs new lower spray arm. Also Found leak from seal around facet advised customer of leak. Follow up scheduled for 05/18 8-12pm; ordrng 1 5304506660 (spray arm)
We serviced a
LG DRYER-ELECTRIC
Model DLE7300VE
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer does not power. Verified power supply at outlet, good 240v supplied. Found power cord loose not fully seated. Reseated power cord in outlet. Unit operating as designed. Preformed airflow test failed (yellow). Preformed temperature checks, in range. Advised customer dryer vent duct needs to be cleaned."
We serviced a
KENMORE REFRIGERATOR
Model 79574023411
Near Garland, TX 75040
Patrick
Job Details:
05/12/2022
Installed im assy. All checks good
We serviced a
KENMORE DISHWASHER
Model 66513293K112
Near Dallas, TX 75243
Chris
Job Details:
05/12/2022
Customer concern is top rack falling down. Found wheels and rack adjusters broken. Will need new rack adjuster kit. ; ordrng 1 W10712394 (adjuster)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2
Near Fox Island, WA 98333
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow).verified power supply voltage, good 240v. Found broken right rear roller, causing noise during operation. Found open heating element, causing unit to not heat. Needs new element and roller. Installed new element and roller. Lubed remaining three. Cycle tested unit 3x, all checks good. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Advised customer dryer vent hose needs to be fixed to allow sufficient airflow. ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11067904790
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Verified power supply voltage, good 240v. Found open thermal cutoff, causing unit to not heat. Also found open contacts in timer causing unit to not advance time during cycle. high limit, thermal cutoff. And timer. Installed new high limit,thermal cutoff,and timer. Provided by sears. Cycle tested unit 3x. All checks good."
We serviced a
KENMORE REFRIGERATOR
Model 11173022020
Near Farmers Branch, TX 75234
Chris
Job Details:
05/12/2022
Replaced icemaker. Cycled and filled good.
We serviced a
GE COOKTOP
Model JGP630BEK1BB
Near Plano, TX 75024
Chris
Job Details:
05/12/2022
"Replaced module, harness and electrodes. Tested. Unit checks good"
We serviced a
SAMSUNG RANGE
Model NE59J7630SS /AA02
Near Mesquite, TX 75181
Patrick
Job Details:
05/12/2022
"Replaced harness, control, display and infinite sw. All symptoms resolved except hot surface indicator still lit. Found rr element thermostat stuck open.; ordrng 1 DG47-00060A (Rr element)"
We serviced a
KENMORE REFRIGERATOR
Model 596.73503201
Near Dallas, TX 75217
Patrick
Job Details:
05/12/2022
Replaced control tested unit. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LEC7848DQ0
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer timer does not function properly. Found failed contacts in timer, causing unit to only start cycle in air fluff. If timer is wiggled unit will run on other cycles. Needs new timer. Preformed airflow test failed (red) . Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent damage to heating components. Also advised dryer vent hose needs to be shortened by half to allow sufficient airflow."
We serviced a
KENMORE REFRIGERATOR
Model 111.61202715
Near Plano, TX 75025
Chris
Job Details:
05/12/2022
Customer concern is unit won't power on. Found unit getting correct voltage. Checked power at control has 120 going to board. No power being distributed anywhere. Will need new main board. ; ordrng 1 40301-0099742-01 (Main pcb)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV350AEW/XAA
Near Plano, TX 75093
Chris
Job Details:
05/12/2022
Replaced drum. Tested. Unit running and heating good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV5451AEW/XAA 03
Near Tacoma, WA 98444
Cejay
Job Details:
05/12/2022
Customer concern is that dryer is making a noise during operation. Vacuumed excess lint from dryer cabinet. Cleaned and lubed all rollers and idler. Found corroded wire to heater. Installed new wire connector. Found motor clamp dislodged causing noise during operation. Reseated motor clamp. Preformed airflow test failed (red) advised customer dryer vent needs service before resuming use of dryer. Customer signed airflow acknowledgement. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.87081601
Near Plano, TX 75075
Chris
Job Details:
05/12/2022
Customer concern is door won't stay closed. Found upper door catch worn. Will need new door catch. ; used 1 279570 (CATCH DOOR DRYER) from stock
We serviced a
GE DISHWASHER
Model GDF510PSJ6SS
Near Coppell, TX 75019
John
Job Details:
05/12/2022
Customer concern is water leaking from DW door while in use. Found sweeper seal folded and un-installed from mounting rail. Re-installed sweeper seal correctly. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Irving, TX 75061
John
Job Details:
05/12/2022
"Installed dampeners and drive belt. Squeeking is better but washer is still squeeking mildly whenever basket changes direction. Traced noiseto rear bearing. Removed rear pully and lubricated bearing. Unit still making noise. Recommend replacing rear tub, basket and seal; ordrng 1 WH45X22914 (washing machine tub) and 1 WH45X23480 (basket asm 5.1 cu ft) and 1 WH08X10054 (tub seal), states that autho needed"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5620HW1
Near Dallas, TX 75220
John
Job Details:
05/12/2022
Customer concern dryer not heating. Confirmed dryer not heating. Found open heating element causing unit not to heat. Replaced heating element from truck stock. All checks good.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
LG WASHER-TOPLOAD
Model WT4870CW
Near Sachse, TX 75048
Chris
Job Details:
05/12/2022
Replaced stator. Ran diagnostic cycle and spin cycle. Unit checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11082870120
Near Tacoma, WA 98405
Cameron M.
Job Details:
05/12/2022
"Installed previously ordered agitator dogs and spring. Cycle tested unit 3x, all checks good."
We serviced a
GE DISHWASHER
Model GDT665SSN3SS
Near Richardson, TX 75081
John
Job Details:
05/12/2022
Customer concern DW buttons not responding. Found UI controls randomly flickering lights on and off and buttons responding intermittently. Using NuFi devise found control board functioning properly and F112 fault for stuck key 74 times. Needs new UI board.; ordrng 1 WD21X25371 (CONFIGURED TOP UI CONTROL WITH COVER)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSQ8543JQ0
Near Sachse, TX 75048
John
Job Details:
05/12/2022
"Customer concern washer leaking water and not completing cycle. Found gearcase worn and leaking. Needs new gearcase, clutch, SUPPORT, BRAKE TUBE, COUPLER, SPANER NUT, DRIVE BLOCK AND GASKET.; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 WP63292 (washer)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV52J8700EP/A2
Near Wylie, TX 75098
John
Job Details:
05/12/2022
Customer concern dryer making loud thumping noise. Found both front drum rollers worn and loose on shaft. Replaced both front drum rollers from truck stock. All checks good.; used 2 DC97-16782A (DRUM ROLLER) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Lake Tapps, WA 98391
Cejay
Job Details:
05/12/2022
Customer concern is that lower spray arm is loose and a peice came off. found seized spray arm and damaged tube feed. Causing spray arm not to operate properly. Needs new tube feed. Lower spray arm and diverter cap. Requires Auth.; ordrng 1 W10861745 (tube-feed) and 1 W10860176 (arm-spray) and 1 W11170316 (cover)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7600XW0
Near Tacoma, WA 98408
Cameron M.
Job Details:
05/12/2022
"Customer concern is that washer does not spin. Cycle tested unit empty, found no mechanical defect. Checked for stored error codes, via service mode found none. Cycle tested unit with customer provided load of 4 bath towels, found no mechanical defect.. unit operating as designed. Advised customer to monitor and call if issue persists. Also Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW1
Near Puyallup, WA 98372
Cameron M.
Job Details:
05/11/2022
"Customer concern is that timer does not advance time during cycle. Found failed timer, causing customer to have to set timer on stove to stop cycle. Needs new timer. Performed airflow test. Failed (yellow) advised customer dryer vent duct needs to be cleaned. Follow up visit scheduled for 5/25 8-12; schdld next appmnt for 5/25 WED 8-12"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LER8858EQ2
Near Carrollton, TX 75007
John
Job Details:
05/11/2022
"Customer concern dryer making loud noise. Found worn idler pully and belt causing noise. Replaced idler and belt from truck stock. All checks good.; used 1 341241 (BELT,DRIVE), and 1 WP691366 (PULLEY-IDR) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5640XW0
Near Coppell, TX 75019
John
Job Details:
05/11/2022
"Customer concern washer not starting cycle and lid locked. Found washer able to select cycle but none starting unit only beeps and lid stays locked. Found fault codes indicating lid lock/unlock failed and main control failure. Control board fails test. Needs new control board and lid lock.; ordrng 1 W10393444 (cntrl-elec) and 1 W10404050 (lid lock), states that autho needed"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEQ9800LG1
Near Dallas, TX 75229
Chris
Job Details:
05/11/2022
Customer concern is unit won't heat. Found open thermal cutoff. Replaced cutoff. Tested and ran airflow test. Heating good. Unit showed poor airflow on test. Showed customer. Customer will have vent cleaned. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
KENMORE REFRIGERATOR
Model 1068562382
Near Mesquite, TX 75150
Chris
Job Details:
05/11/2022
Customer concern is ice bin has fallen and got stuck on auger motor. Was able to remove ice bin. Ice bin is broken. Part is not available. Customer fine using unit as is.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Rockwall, TX 75087
Chris
Job Details:
05/11/2022
Customer concern is unit making loud noise. On arrival found fan in freezer was noisy. Found ice room fan in freezer wasnhitttice that has built up on top of coil. Put unit into defrost and heater did come on. Will need new thermistor for freezer evap. Also found left ff door wasn't closing due to can holder hitting door when closed. ; ordrng 1 W11204566 (harns-wire) and 1 W10887799 (trivet)
We serviced a
KENMORE FREEZER
Model 11121212120
Near McKinney, TX 75070
Chris
Job Details:
05/11/2022
Customer concern is unit not freezing. Found coil fully frosted up. Tested heater. Found heater open. Will need new defrost heater and thermostat. Instructed customer unit will need to be defrosted before service. ; ordrng 1 60128-0021200-00 (Heater defrost) and 1 60148-0010900-00 (Defrost thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL0
Near Plano, TX 75093
Chris
Job Details:
05/11/2022
Replaced sump assembly. Tested. Unit checks good.
We serviced a
GE WASHER-TOPLOAD
Model GTW725BSN0WS
Near Dallas, TX 75243
Chris
Job Details:
05/11/2022
Customer concern is lid is broken. Found like cracked where it meets hinge. Seems breaker occurred due to pressure from hinge spring. Will need new lid and hinge. Also control panel has crack at hinge. ; ordrng 1 WH22X28942 (Control panel white) and 1 WH44X26695 (glass frame asm xl l) and 1 WH01X24111 (lid lever arm)
We serviced a
KENMORE DISHWASHER
Model 6651565591
Near Tacoma, WA 98446
Cejay
Job Details:
05/11/2022
Installed previously ordered door latch and plunger. Cycle tested unit all checks good
We serviced a
GE DISHWASHER
Model GDT720SSF4SS
Near Frisco, TX 75035
John
Job Details:
05/11/2022
Installed new door latch. All checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLE2516W
Near McKinney, TX 75070
John
Job Details:
05/11/2022
"Customer concern dryer taking too long to dry. Ran vent check on unit, fails red. Advised Customer that vents will need to be cleaned in order to resolve issue."
We serviced a
KENMORE REFRIGERATOR
Model 79573157610
Near Mesquite, TX 75149
Patrick
Job Details:
05/11/2022
"Replaced compressor and diet, updated software. Tested unit. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50T5300C/A3
Near Puyallup, WA 98374
Cejay
Job Details:
05/11/2022
"Customer concern is that dryer does not heat properly and starts when door is closed and is making a squealing noise during operation. Preformed airflow test pass. Preformed temperature checks good. Found stuck motor relay causing dryer to run continuously. Also found both rear supports with excessive play and pulley wheel causing noise during operation. Needs new main control, idler pully and two support wheels. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 DC92-01729X (Main control) and 2 DC97-16782E (ASSY PLASTIC SUPPORT)s and 1 DC93-00634A (Braket assembly)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Graham, WA 98338
Cameron M.
Job Details:
05/11/2022
"Installed previously ordered door switch. Cycle tested unit 3x, all checks good."
We serviced a
KENMORE DRYER-ELECTRIC
Model 11066132411
Near Gig Harbor, WA 98335
Cejay
Job Details:
05/11/2022
"Customer concern is that dryer does not come on, just had vents serviced. Found open thermal fuse. Needs new thermal fuse and thermistor. Installed thermal fuse and thermistor. Cycle tested unit. Element on during air cycle. Found element shorted to case. Needs new element, Requires Auth. SHS to supply. SHS ships DTC.; ordrng 1 279838 (element,heater), used 1 WP8577274 (THERMISTOR), and 1 WP3392519 (FUSE-THRML) from stock, states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model 79551733810
Near Mesquite, TX 75181
Patrick
Job Details:
05/11/2022
"Confront concern, unit not cooling, found all fans running, compressor running, interior room temp. Must replace compressor and dye drier. ; O-emld tckt"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB750YW0
Near Mesquite, TX 75150
Patrick
Job Details:
05/11/2022
"Replaced bearing and shaft assy, rotor, stator, rps sensor, and drain pump. Tested unit. All checks ok"
We serviced a
LG WASHER-FRONTLOAD
Model WM9000HVA
Near Graham, WA 98338
Cameron M.
Job Details:
05/11/2022
"Customer concern is that washer does not drain. Cycle tested unit,Found stripped drain pump,causing unit to not drain. Pump customer installed was incorrect voltage and wattage and part number for unit. Installed new drain pump, cycle tested unit. All checks good advised customer on regular cleaning intervals. Also advised customer on using high quality detergent for best wash results ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
MAYTAG RANGE
Model MER6755AAW
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/11/2022
"Customer concern is that oven bake element does not heat. Tested voltage to unit, good 240v supplied. Tested continuity of elements,good continuity. Tested continuity of wire harness, good continuity. Tested thermal fuse, good found sticking dlb,causing bake and broil elements to not heat. Needs new main control and overlay. Advised customer parts show NLA. AHS to supply. ; ordrng 1 74009993 (overlay- h) and 1 W10769079 (cntrl-elec)"
We serviced a
GE DRYER-ELECTRIC
Model GFD65ESSN1WW
Near Frisco, TX 75034
John
Job Details:
05/11/2022
Customer concern unit not heating. Customer advised that units where just delivered yesterday and the dryer has a dent from it falling in truck. Found heater housing bent severely and heater not inserted into vent system. Bent housing back to straight and re-installed. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV361EWBEWR/A3
Near Tacoma, WA 98445
Cameron M.
Job Details:
05/11/2022
"Customer concern is that dryer does not heat. Cycle tested unit Found unit does not heat. Preformed airflow test failed (red).found seized idler pulley, causing unit to make noise during operation. Also found seized rear right roller, causing noise during operation. Found open heating element, causing unit to not heat during operation. Needs new element, idler pulley and rear roller. Installed new idler pulley, element and roller. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x, found checks good. Advised customer dryer vent duct needs to be cleaned asap. Also Advised customer cannot use dryer until ducting is cleaned to prevent further damage to unit. ; used 1 DC93-00634A (IDLER ASSEMBLY), 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Tacoma, WA 98407
Cejay
Job Details:
05/11/2022
"Customer concern is that washer is rattling and coming unbalanced. Pulled error codes via service mode F0E5,F7E6, cleared code . Ran calibration cycle. found failed suspension rods causing washer to go out of balance. Needs new suspension rods. Requires Auth.; ordrng 4 W11130362 (suspension)s"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M7750V/A3
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/11/2022
"Installed previously ordered fan motor assembly. Cycle tested unit, all checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM9000HVA
Near Rowlett, TX 75088
Patrick
Job Details:
05/11/2022
"Customer concern, unit doa. Customer heard pop when opening door then unit ceased operation. Good 120vac to unit. Must replace door harness and main control. ; ordrng 1 Ead61212328 (Harness) and 1 Ebr79584103 (Control)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3875HVCA
Near Irving, TX 75062
Chris
Job Details:
05/11/2022
Customer concern is unit shakes and makes noise. Found top counterweight on front of tub had fallen off. Reinstalled weight securely. Ran cycle. Unit checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Tacoma, WA 98409
Cejay
Job Details:
05/11/2022
Customer concern is that washer does not advance through rinse cycle. Found clogged drain. Removed debris. Preformed drain and spin. Found seized drain pump causing washer not to drain.needs new drain pump assembly. Follow up scheduled for 05/28 8-12pm.; ordrng 1 DC97-18150F (ASSY PUMP DRAIN)
We serviced a
GE COOKTOP
Model PP9030SJ2SS
Near Plano, TX 75025
John
Job Details:
05/11/2022
"Customer concern cooktop not getting hot enough. Customer advised that he installed cooktop himself. As soon as I touch metal screw it shocked me. Found service L1 connected to ground and service neutral connected to L1. Fixed wiring, all checks good."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022954102
Near Buckley, WA 98321
Cejay
Job Details:
05/10/2022
"Customer concern is that washer made a loud noise during operation and failed to drain. Found failed motor causing noise during operation and intermittently fails to start. Needs new motor. Requires Auth. SHS to supply SHS ships DTC.; ordrng 1 WP8541504 (motor-drve), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2468UF1A
Near Spanaway, WA 98387
Cejay
Job Details:
05/10/2022
Installed previously ordered rack adjusters. Verified functionality of top rack all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Wylie, TX 75098
Chris
Job Details:
05/10/2022
Customer concern is unit not making ice. Customer stated it stopped making ice for a couple weeks. On arrival she said it had been making ice again. Ice bin full. Icemaker cycles and fills good. Customer will monitor ice.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/ AA00
Near Sachse, TX 75048
Chris
Job Details:
05/10/2022
Replaced case break and seal. Dried all water from base. Tested. No leak found. Checks good.
We serviced a
WHIRLPOOL OTHER
Model ED2NHGXTL00
Near Garland, TX 75041
Chris
Job Details:
05/10/2022
Replaced water line. Tested. Unit checks good. No leaks.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52J8700AP/ AA
Near Garland, TX 75040
Patrick
Job Details:
05/10/2022
"Customer concern, unit gets sick during rinse cycle. Soap dispenser broken, confirmed. Sink lid will not stay latched. Fabric softener not being dispensed. Ran spin only. Would not complete. Calibrated unit. Ran spin only, loud grinding noise, would not complete spin. Must replace gear case and agitator, lid assy, soap dispenser; ordrng 1 DC97-15494E (Gear case) and 1 DC97-17374A (Agitator) and 1 DC97-18845P (Lid assy) and 1 DC97-18120A (Detergent dispenser)"
We serviced a
KENMORE REFRIGERATOR
Model 79572482411
Near Dallas, TX 75228
Chris
Job Details:
05/10/2022
Customer concern is unit not cooling at all. Found both sections at room temp. Compressor and fans running. Will need to replaced sealed system. ; ordrng 1 ADL74221702 (Evaporator) and 1 ADL74221802 (Evaporator) and 1 TCA38151706 (Compressor) and 1 ADH73150208 (Filter drier)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Mesquite, TX 75150
Chris
Job Details:
05/10/2022
Customer concern is unit won't spin. Found motor pulley sheared off. Also suspension very bouncy. Will need new pulley with belt and suspension. ; ordrng 4 DC97-16350T (ASSY DAMPER;)s and 1 DC96-01361A (ASSY PULLEY MOTOR) and 1 DC66-10170B (BELT)
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.45087401
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/10/2022
"Customer concern is that washer does not drain. Found build-up on door glass causing unit to leak from bottom of door during operation. Also found unit not draining, due to socks clogging drain pump. Cleared drain pump, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED9400VE0
Near Tacoma, WA 98405
Cameron M.
Job Details:
05/10/2022
"Customer concern is that dryer produces error code, not running correctly. Prformed airflow test failed (yellow). Via service mode, Found f70 (control and ui communication error) verified wire harness connections to main board, good per manufacturer need new main control. Customer declined repair at this time."
We serviced a
SAMSUNG OTHER
Model ME18H704SFS
Near Garland, TX 75043
Chris
Job Details:
05/10/2022
Customer concern is door won't stay closed. Found part of door that holds spring broke causing spring to fall out. Was able to hook spring to another part of internal door. Door assembly is discontinued and can not be replaced. If spring falls off again unit will need to be.
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Dallas, TX 75214
Chris
Job Details:
05/10/2022
Replaced water valves. Tested. Unit checks good. No leaks.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR/AA
Near Carrollton, TX 75006
Chris
Job Details:
05/10/2022
"Customer concern is icemaker not working and freezer not cooling. Found ice room and icemaker frozen over. Unable to remove ice bin. Called tech line. Only errors are for icemaker issue. Ran forced run. Freezer evap freezing at inlet Only. No frost pattern on coil. Per Samsung leak in sealed system. Recommend replacing sealed system. ; ordrng 1 DA82-02707A (Icemaker kit) and 1 DA96-00987D (ASSY EVAP-FRE; RF9000K,Fin Tube,120V,120W) and 1 DA96-01021E (ASSY EVAP-FRE; RF9000K,Fin Tube,120V,120W) and 1 DA96-01140A (ASSY EVAP-REF; RF9000K) and 1 NC1MV90ALP/E01 (Compressor) and 1 DA97-15978B (condenser coil and fan motor assembly) and 1 DA81-06006A (Filter dryer)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model PAV3300AWW
Near Dallas, TX 75252
Chris
Job Details:
05/10/2022
Installed actuator. Found pin side of hinge broken causing lid to sit up on top of switch and not engage. Needs new pin hinges..; ordrng 2 WP35-2045 (pin- hinge)s
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11045091400
Near Gig Harbor, WA 98332
Cejay
Job Details:
05/10/2022
"Customer concern is that washer F11 return. Ran diagnostics cycle. Visually inspected all connections on MCU, CCU and motor. Advised F11 is a failure to communicate between CCU and MCU. Needs new CCU and MCU. Requires Auth. SHS to supply. SHS ships DTC .; ordrng 1 WP8182689 (cntrl-elec) and 1 W10756692 (cntrl-elec), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB281OLDC1
Near Gig Harbor, WA 98335
Cejay
Job Details:
05/10/2022
"Installed previously ordered door seal, sweeper seal and hinge nuts. Cycle tested unit all checks good. Advised customer this will not completely resolve issues without vent assembly which is NLA"
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Balch Springs, TX 75180
Patrick
Job Details:
05/10/2022
Replaced drain pump. Tested unit. All checks good
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model NMN
Near Forney, TX 75126
Patrick
Job Details:
05/10/2022
"Customer concern, unit not spinning. Found blown door sw. Must replace. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 3949247V (Door sw)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW1
Near Tacoma, WA 98445
Cejay
Job Details:
05/10/2022
"Customer concern is that dryer is not heating.Preformed airflow test failed (yellow) found open element causing dryer not to heat.needs new element. Installed new element.cycle tested unit all checks good ; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
GE DISHWASHER
Model GDF535PGR3WW
Near Buckley, WA 98321
Cejay
Job Details:
05/10/2022
Customer concern is that dishwasher upper spray arm is not moving and dishes are not drying. Heater error code via service mode. Found element unplugged from installation. Verified functionality of upper spray arm via diagnostic test. Cycle tested unit all checks good
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550US/AA
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
05/10/2022
"Customer concern is that dishwasher makes grinding noise during operation. Cycle tested unit in regular cleaning cycle. Found no defect.. cycle tested unit via service mode, found no stored error codes. Verified proper function of water vain. Found no mechanical defects at time of service. Advised customer to monitor and call if issue persists. Advised customer on proper loading practices. Also advised customer on using high quality detergent."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH3
Near Graham, WA 98338
Cameron M.
Job Details:
05/10/2022
"Customer concern is that dishwasher detergent dispenser broke and top rack adjusters broke. Found broken top rack adjusters on initial inspection, causing top rat to fall. Also found detergent dispenser door does not latch closed, causing detergent release early in wash cycles. Cycle tested unit via service mode, found no mechanical defects. Needs new dispenser and adjusters. Follow up visit scheduled for 5/19 8-12; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10546503 (adjuster)"
We serviced a
LG WASHER-TOPLOAD
Model WT1201CW
Near Forney, TX 75126
Patrick
Job Details:
05/10/2022
"Replaced main control and drain pump, ran rinse and spin. All checks good"
We serviced a
LG REFRIGERATOR
Model LMXS30776S/03
Near Rockwall, TX 75032
Patrick
Job Details:
05/10/2022
"Customer concern, unit not cooling again. Confirmed. ff evap, drier, and compressor have been replaced, condenser appears to be new as well. No issues noted with replacement components. Found low charge after 6weeks of normal operation. No uv dye found. Diagnosis; leak in inaccessible portion of sealed system. Unit cannot be repaired with confidence. If repair is to be attemoted rscommend entire sealed system replacement. Compressor, drier, ff evap, fz evap, heat exchangers, three way valve, and condenser.; O-emld tckt , states that autho needed"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW1
Near Murphy, TX 75094
Chris
Job Details:
05/10/2022
Replaced dispenser housing. Tested. Unit checks. No leaks.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Allen, TX 75013
Chris
Job Details:
05/09/2022
Replaced lock and control panel. Tested. Unit checks good