Near Graham, WA 98338
Branden W.
Job Details:
01/15/2021
WASHER-FRONT LOA SAMSUNG WF50K7500AV/A2
"Customer concern is that washer will not spin. Found failed rear bearing causing basket play and loud spin cycle. Needs new rear tub, basket assembly and front shocks. ; ordrng 1 DC97-19681A (ASSY SEMI TUB BACK) and 1 DC97-19268A (ASSY DRUM) and 2 DC66-00470A (DAMPER SHOCK;FRONT)s"
Near Spanaway, WA 98387
Branden W.
Job Details:
01/15/2021
RANGE GE JB745EF1ES
Customer concern is that range is smoking when using the oven. Found shorted relay on control board causing electrical burning smell. Needs new control board.Next appointment 1/21 1-5; ordrng 1 WB27X25357 (control board t012 e) and 1 WB27X20097 (faceplate graphics)
Near DuPont, WA 98327
Jacob P.
Job Details:
01/15/2021
RANGE LG LRE30453ST/01
Customer concern of start button not working. Found shorted control panel causing start button not to work. Needs new control panel. ; ordrng 1 383EW1N006N (Control panel)
Near University Place, WA 98466
Jacob P.
Job Details:
01/15/2021
RANGE WHIRLPOOL WFG540H0ES1
Customer concern of cracked knob shafts. Needs new knobs. Advised customer that knobs are factory order part and may take awhile to arrive. ; ordrng 5 W10766544 (Knob)s
Near Tacoma, WA 98446
Branden W.
Job Details:
01/15/2021
WASHER-TOPLOAD SAMSUNG WA52J8700AP/AA 11
Customer concern is that washer will not spin. Found motor rotor hub stripped causing no spin. Needs new rotor. Next appointment 1/19 8-12; ordrng 1 DC31-00125C (Rotor)
Near Puyallup, WA 98371
Branden W.
Job Details:
01/15/2021
WASHER-TOPLOAD WHIRLPOOL WTW6200VW0
Customer concern is that washer makes a knocking noise in spin cycle. Found tub bearings failing. Needs new bearing kit. Next appointment 1/20 1-5; ordrng 1 W10435302 (bearing)
Near Tacoma, WA 98443
Branden W.
Job Details:
01/15/2021
WASHER-FRONT LOA WHIRLPOOL WFW8300SW05
Customer concern is that washer stopped draining. Found drain pump has a dead spot causing it to not operate. Needs new drain pump. Next appointment 1/20 1-5; ordrng 1 WPW10730972 (pump-water)
Near Tacoma, WA 98406
Jacob P.
Job Details:
01/15/2021
RANGE JENN-AIR SVE47500B
"Customer concern of dead display. Found buttons still functional, but no display. Needs new control board. ; ordrng 1 WP71001799 (Control board)"
Near Tacoma, WA 98443
Jacob P.
Job Details:
01/15/2021
RANGE KENMORE 9119354190
"Customer concern of door not closing or opening, and oven tips forward. Advised customer that oven is on risers, and machine tipping forward is an installation issue. Found door hinges broken and over extended. Needs new hinges. ; ordrng 1 WB14X103 (Left hinge) and 1 WB14X104 (Right hinge)"
Near Tacoma, WA 98465
Jacob P.
Job Details:
01/15/2021
WASHER-FRONT LOA SAMSUNG WF45M5500AW/A5
"Installed previously ordered control board and rps sensor. Test cycled, all checks ok."
Near Puyallup, WA 98375
Branden W.
Job Details:
01/15/2021
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13
Installed new motor. Cycle tested. All checks good.
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
01/15/2021
DRYER-ELECTRIC GE DBXR453EA1WW
"Installed previously ordered front and rear bearings. Test cycled, all checks ok."
Near South Hill, WA 98374
Branden W.
Job Details:
01/15/2021
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3
Customer concern is that dryer does not start a cycle. Found belt off causing belt switch to trip and dryer to not run. Found no cause of belt coming off. All rollers and idler in good condition. Reinstalled belt. Cycle tested. All checks good. Advised to make sure if rotating drum by hand to only go clockwise. Performed air flow test. Test failed. Advised to clean dryer duct to the outside asap.
Near Graham, WA 98338
Branden W.
Job Details:
01/13/2021
DRYER-ELECTRIC LG DLE5977W
Customer concern dryer shuts off too soon. Clothes are not dry. Found moisture sensors not responsive. Cleaned and calibrated sensors. Cycle tested airflow. All checks good. Advised to use timed dry for mixed loads.
Near Eatonville, WA 98328
Jacob P.
Job Details:
01/13/2021
WASHER-TOPLOAD GE WSERR417F1WW
"Customer concern of unit leaking. Found water in base of machine. Test cycled ×2, unable to verify leak. Found debris in pressure hose, cleared pressure hose. Test cycled, unable to verify leak. All checks ok at time of service, advised customer to call back if problem persists."
Near Tacoma, WA 98498
Jacob P.
Job Details:
01/13/2021
WASHER-FRONT LOA WHIRLPOOL WTW5500XW3
"Customer concern of unit not advancing cycles. Found slow fill error stored. Tested cold and hot water valves, no hot water. Removed hot water hose and turned valve on, no hot water supply to unit. Advised customer that unit needs hot and cold water to fill in alloted time. Machine functioning as designed."
Near Puyallup, WA 98375
Branden W.
Job Details:
01/13/2021
DRYER-ELECTRIC SAMSUNG DV331AEW/XAA
Customer concern is that dryer made a thumping noise then stopped making noise. Took unit apart. Found one seized roller. Cleaned and lubed rollers. Cycle tested. All checks good.
Near Lake Tapps, WA 98391
Branden W.
Job Details:
01/13/2021
WASHER-FRONT LOA LG WM2487HWMA
Customer concern is that washer was making a noise when draining and also making knocking noise. Customer cleaned pump and noise when draining stopped. Found washer not level causing knocking noise. Leveled washer. Cycle tested. All checks good.
Near Tacoma, WA 98498
Jacob P.
Job Details:
01/13/2021
DRYER-ELECTRIC ELECTROLUX EWFLS70JIW1
"Customer concern of unit taking multiple cycles to dry loads. Test cycled temps ×20, checks ok. Ran air flow test, yellow. Removed lint trap and ran test again, green. Advised customer that lint trap needs to be cleaned with soap and water to remove debris and allow proper air flow. All checks ok."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
01/13/2021
COOKTOP KITCHENAID KECD807XSS0
"Installed previously ordered infinite switch and element. Test cycled, all checks ok."
Near Tacoma, WA 98418
Jacob P.
Job Details:
01/13/2021
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11
"Customer concern that machine won't spin. Found debris in drain pump filter causing unit not to drain. Cleaned filter. Test cycled, all checks ok."
Near Spanaway, WA 98387
Jacob P.
Job Details:
01/13/2021
RANGE SAMSUNG NX58J5600SG/AA 01
"Customer concern of unit not heating. Found oven has weak igniter causing no heat. Replaced igniter. Test cycled, all checks ok. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
Near Enumclaw, WA 98022
Branden W.
Job Details:
01/13/2021
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01
Customer concern is that upper washer leaks when using. Cycle tested upper washer x12. No leaks. There is a TSB for leaking from fabric softener dispenser. Needs new seal cap guide. 2 techs required for repair. Needs auth. ; ordrng 1 DC62-00702A (Seal cap guide)
Near Eatonville, WA 98328
Branden W.
Job Details:
01/13/2021
WASHER-TOPLOAD WHIRLPOOL WTW8500BC0
Installed new drain pump. Cycle tested. All checks good
Near Gig Harbor, WA 98332
Jacob P.
Job Details:
01/13/2021
DRYER-ELECTRIC KENMORE 11068062801
Customer concern of unit not heating. Found open heating element and broken connector on thermistor causing no heat. Needs new heating element and thermistor. ; ordrng 1 WP8557403 (Thermistor) and 1 WP8544771 (Heating element)
Near Graham, WA 98338
Jacob P.
Job Details:
01/13/2021
WASHER-TOPLOAD KENMORE 11021652020
"Customer concern of noise during wash or spin cycle. Test cycled machine. Found rotor rattling when agitating. Removed rotor bolt, used loctite and tightened bolt down. Test cycled, all checks ok."
Near Gig Harbor, WA 98335
Branden W.
Job Details:
01/13/2021
COOKTOP KITCHENAID KECD807XSS0
Tech was assigned as a helper;
Near Spanaway, WA 98387
Branden W.
Job Details:
01/13/2021
WASHER-FRONT LOA WHIRLPOOL WFW70HEBW1
Customer concern is that unit does not operate and lock light is on. Found unit in control lock. Removed control lock. Cycle tested. All checks good.
Near Puyallup, WA 98373
Jacob P.
Job Details:
01/13/2021
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 51
"Customer concern of unit leaking from add garment door and door boot, and unit making squealing sound in spin. Test cycled unit through rinse and spin twice, unable to verify leak issue or sound during spin. Customer has video of unit making sound in spin, sounds like bad shocks. Advised customer that door boot and add garment door seal are only parts that could cause leak. Needs new door boot, add garment door and shocks. Advised customer that add garment door is currently out of stock and may take awhile to arrive. ; ordrng 1 DC97-19057A (Add garment door) and 1 DC97-16140N (Door boot) and 4 DC66-00470A (Shock)s, states that autho needed"
Near Lakewood, WA 98499
Jacob P.
Job Details:
01/13/2021
WASHER-FRONT LOA LG WM2496HSM
"Customer concern of unit not draining. Test cycled machine on arrival, unit drains. Ran hot water through machine, test cycled drain pump +20 times, unit drains every time. Unable to verify complaint at this time. Advised customer to call back if problem persists."
Near Tacoma, WA 98406
Jacob P.
Job Details:
01/13/2021
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
"Customer concern of unit not drying. Found open heating element causing no heat. Also found worn idler pulley. Replaced heating element and idler pulley. Test cycled, all checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Near Graham, WA 98338
Branden W.
Job Details:
01/13/2021
DRYER-ELECTRIC ELECTROLUX LFD301EW0
"Customer concern is that dryer makes squealing noise. Found worn front drum glides and rear bearing. Needs new glides and bearing.Timer shaft broke off during service. Needw new timer. No charge. Next appointment 1/19 8-12; ordrng 1 131905500 (Timer) and 1 5303937139 (felt glide asm) and 1 5303283286 (felt seal,lower) and 1 5303281153 (bearing kit-rear)"
Near Tacoma, WA 98445
Branden W.
Job Details:
01/13/2021
DRYER-ELECTRIC SAMSUNG DVE50R5200AW/A3
Installed new heating element. Cycle tested. Good heat. Advised airflow failed test. Dryer vent needs cleaned asap.
Near Enumclaw, WA 98022
Branden W.
Job Details:
01/13/2021
DRYER-ELECTRIC SAMSUNG DVE50R5400V/A3
Customer concern is that dryer does not heat. Found open heating element causing no heat. Replaced element. Cycle tested. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Sumner, WA 98390
Branden W.
Job Details:
01/13/2021
DRYER-ELECTRIC GE DBXR453EV1WW
"Customer concern is that dryer makes squealing noise when first started. Found idler pulley sticking and front glides worn. Lubed pulley and replaced glides. All checks good. ; used 2 WE1M504 (SLIDE DRUM (WHITE)), and 2 WE1M1067 (SLIDE BEARING (GREEN)) from stock"
Near Tacoma, WA 98445
Jacob P.
Job Details:
01/13/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Customer concern of unit not heating. Found unit in heat lockout. Thermistor ohms in range. Needs new control board. Control board is currently out of stock, advised customer it may take awhile to arrive. ; ordrng 1 W11305297 (Control board)"
Near Tacoma, WA 98407
Jacob P.
Job Details:
01/13/2021
DRYER-ELECTRIC KENMORE 11066752500
"Installed previously ordered felt seal, advised customer to allow glue to dry before use. Found left rear roller worn, needs new rollers. ; ordrng 1 349241T (support,roller)"
Near University Place, WA 98467
Jacob P.
Job Details:
01/13/2021
DRYER-ELECTRIC LG DLE1101W
"Customer concern of unit not heating. Tested heating element, checks ok. Checked hi limit and t stat, checks ok. Checked voltage to element, 0v. Checked voltage at terminal block, L2 0v. Checked voltage at wall, checks ok. Found plug contacts not making contact with wall outlet. Adjusted plug contacts. Test cycled, all checks ok."
Near Puyallup, WA 98373
Branden W.
Job Details:
01/13/2021
DISHWASHER SAMSUNG DW80R2031US/AA 00
Customer concern is that dishwasher flashes normal light and front left foot is stripped. Found inlet valve leaking causing leak detector to trip. Leveling leg threads in base are stripped. Advised this is not covered. Needs new inlet valve. Advised part is on back order and may take awhile to receive. Left water to unit off. ; ordrng 1 DD82-01588A (Inlet valve)
Near Orting, WA 98360
Branden W.
Job Details:
01/13/2021
RANGE WHIRLPOOL RF362LXSS 0
Customer concern is that oven door handle is falling off and door is coming apart. Found stripped screws causing handle to come off. Needs new handle screws. Next appointment 1/21 8-12; ordrng 2 W10777162 (screw)s
Near Tacoma, WA 98406
Jacob P.
Job Details:
01/13/2021
WASHER-FRONT LOA WHIRLPOOL WFW9750WW01
"Customer concern of unit leaking from door. Found tear in door boot causing leak. Needs new door boot. Door boot is out of stock, FAHW to supply part. ; ordrng 1 WP8182119 (Door boot)"
Near Puyallup, WA 98375
Branden W.
Job Details:
01/12/2021
WASHER-TOPLOAD WHIRLPOOL WTW4800XQ2
Installed new suspension rods. Secured drain hose in wall drain with zip tie. All checks good.
Near Spanaway, WA 98387
Branden W.
Job Details:
01/12/2021
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 01
Customer concern is that dryer has heat but takes multiple cycles to dry. Airflow tests good. Temps in range at 175-180deg high. 130-140 low. Found no mechanical issues with dryer at this time.
Near Enumclaw, WA 98022
Branden W.
Job Details:
01/12/2021
DISHWASHER KITCHENAID KDTM354ESS2
Installed new sump assembly and wash arms. Cycle tested. All checks good.
Near Spanaway, WA 98387
Branden W.
Job Details:
01/12/2021
WASHER-TOPLOAD MAYTAG MVWC300XW0
Customer concern is that washer does not spin and drain properly. Found errors F7 E1. F7 E7 stored. Found failed shift actuator not sensing basket speed causing no spin. Replaced actuator. Cycle tested. All checks ok. ; used 1 WPW10006355 (ACTUATOR) from stock
Near Tacoma, WA 98446
Branden W.
Job Details:
01/09/2021
WASHER-TOPLOAD KENMORE 11026902691
Customer concern is that washer lid switch is broken causing unit to not work. Replaced broken lid switch. Cycle tested. All checks good. Collected 75.00 deductible via check. ; used 1 WP3949238 (SWITCH-LID) from stock
Near Tacoma, WA 98444
Jacob P.
Job Details:
01/09/2021
DISHWASHER MAYTAG MDB4949SDH3
"Customer concern of dishes not getting clean. Found loose connection on control board causing no power to wash pump. Reseated connection. Test cycled, all checks ok. Collected $75 deductible via credit card."
Near Orting, WA 98360
Branden W.
Job Details:
01/09/2021
DRYER-ELECTRIC SAMSUNG DVE45R6300V/A3
Customer concern is that dryer runs continuously unless the door is open. Dryer started operating properly again. Unable to get dryer to malfunction at time of service. Advised to call if issue returns.
Near Sumner, WA 98391
Branden W.
Job Details:
01/09/2021
WASHER-FRONT LOA WHIRLPOOL WFW8740DW
Installed drain pump previous tech ordered. Cycle tested. All checks good.
Near Puyallup, WA 98374
Branden W.
Job Details:
01/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer concern is that upper rack wheel is broken causing rack to fall. Installed updated rack adjuster kit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
Near Tacoma, WA 98446
Branden W.
Job Details:
01/09/2021
OVEN/STOVE FRIGIDAIRE FGGF3054MFC
Customer concern that range produces a lot of soot on when baking. Found oven has not been converted to LP. Advised to have it converted. NO CHARGE
Near Puyallup, WA 98374
Branden W.
Job Details:
01/09/2021
DISHWASHER MAYTAG MDBH949PAB4
Installed previously ordered parts. Cycle tested. No leaks. All checks good.
Near Puyallup, WA 98375
Branden W.
Job Details:
01/09/2021
OVEN-WALL KITCHENAID KEBV208MSS03
Installed new door hinges on lower oven door. Door closes properly. Checks good.
Near Spanaway, WA 98387
Jacob P.
Job Details:
01/09/2021
RANGE KITCHENAID KERA205PSS5
"Customer concern of surface elements not heating up enough. Found front right and left rear elements not heating up, 240v to elements. Needs new surface elements. Both elements are out of stock, Ahs to supply parts. ; ordrng 1 WP8273993 (FR surface element) and 1 W11171119 (LR surface element)"
Near South Hill, WA 98374
Branden W.
Job Details:
01/09/2021
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 01
Customer concern is that dryer takes multiple cycles to dry. Cycle tested. Temps at 185. Good airflow without lint screen. Poor airflow with lint screen. Cleaned lint from inside dryer. Advised customer to clean lint screen. Dryer operating as designed.
Near Spanaway, WA 98387
Jacob P.
Job Details:
01/09/2021
DISHWASHER KENMORE 6651570592
Customer concern of unit not draining. Found timer not sending voltage to motor to drain. Also found motor with bad bearing. Needs new timer and motor. Both parts are discontinued. Ahs to supply parts. ; ordrng 1 675748A (Motor) and 1 3368532 (Timer)
Near Tacoma, WA 98407
Jacob P.
Job Details:
01/09/2021
WASHER-FRONT LOA LG WM3670HVA
"Customer concern of OE error (drain error). Found seized drain pump causing no drain. Replaced drain pump. Test cycled, all checks ok. ; used 1 4681EA2001T (Drain pump) from stock"
Near Puyallup, WA 98371
Branden W.
Job Details:
01/09/2021
RANGE JENN-AIR JDS9865BDP23
Customer concern is that bake element does not operate causing unit to not bake. Found no voltage from L1 relay on main board to element causing it to not operate. Needs new main board. Parts is manufacturer back order. AHS to supply part. Slide in range. Downdraft. Dual fuel. ; ordrng 1 WP8507P232-60 (cntrl-elec)
Near Tacoma, WA 98409
Jacob P.
Job Details:
01/09/2021
DRYER-ELECTRIC WHIRLPOOL WED4815EW0
"Customer concern that unit is very loud and doesn't dry well. Found worn rear rollers causing sound and lint trap housing not connected properly. Replaced rollers and installed housing correctly. Cleaned out lint trap and ran air flow test, all checks ok. ; used 1 349241T (Rollers) from stock"
Near Graham, WA 98338
Branden W.
Job Details:
01/09/2021
RANGE FRIGIDAIRE FGF348KCM
Customer concern is that oven does not heat after it was left on all night. Found failed bake ignitor causing it to not light. Replaced ignitor. Cycle tested. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock
Near Eatonville, WA 98328
Branden W.
Job Details:
01/09/2021
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01
Customer concern is that dryer makes a noise then stopped running. Found failed idler pulley causing unit to not run. Replaced pulley. Cleaned and lubed rollers. Cycle tested. All checks good. Top panel removed prior to service. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Near Lakewood, WA 98499
Jacob P.
Job Details:
01/09/2021
RANGE SAMSUNG NX58M6850SG/AA
"Installed previously ordered cooling fan. Test cycled, all checks ok."
Near Bonney Lake, WA 98391
Branden W.
Job Details:
01/09/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Customer concern is that top rack wheels broken and rack falls down. Installed new adjuster kit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
Near Tacoma, WA 98446
Jacob P.
Job Details:
01/09/2021
DISHWASHER WHIRLPOOL DU1030XTXB0
"Customer concern of unit not washing dishes. Found water shut off to dishwasher. Turned water on. Test cycled, all checks ok."
Near Tacoma, WA 98405
Jacob P.
Job Details:
01/09/2021
DISHWASHER SAMSUNG DW80K5050US/AA 02
Customer concern of unit producing LC error. Found sump seal worn causing leak. Needs new sump seal. ; ordrng 1 DD62-00050A (Sump seal)
Near Tacoma, WA 98466
Jacob P.
Job Details:
01/09/2021
COOKTOP AMANA AKDH5E
"Customer concern that front left element does not work, rear left element only gets warm, right rear element only works sometimes, and no elements work on low. Tested voltage to front left element, 240v. Tested voltage to left rear element, 240v. Found worn receptacles causing intermittent heating. Needs new halogen element, radiant element, receptacles and infinite switches. Halogen and radiant elements are discontinued, Ahs to supply parts. ; ordrng 1 Y0307396 (Halogen element) and 4 WPR0702021 (Infinite switch)s and 1 32082601 (Radiant element) and 2 330031 (Receptacle)s"
Near Puyallup, WA 98375
Jacob P.
Job Details:
01/09/2021
RANGE SAMSUNG NE58K9500SG
Customer concern on E0E error (door lock error). Found micro switch on door lock broken causing unit to give code. Needs new micro switch. ; ordrng 1 3405-001034 (Micro switch)
Near Edgewood, WA 98372
Jacob P.
Job Details:
01/09/2021
RANGE JENN-AIR JES9800BAF
"Customer concern of buttons not working. Found console shorted causing no operation on touch pad. Needs new console. Part is discontinued, fahw to supply part. Collected $75 deductible via cc.; ordrng 1 74011539 (Console)"
Near Tacoma, WA 98407
Jacob P.
Job Details:
01/09/2021
RANGE SAMSUNG NE58F9500SS/AA 05
Customer concern of noisy fan while heating. Found convection fan worn causing noise. Needs new convection fans.; ordrng 1 DG96-00110E (Convection fan) and 1 DG96-00110B (Convection fan)
Near Eatonville, WA 98328
Branden W.
Job Details:
01/09/2021
WASHER-TOPLOAD WHIRLPOOL WTW8500BC0
"Customer concern is that washer does not drain or run a cycle. Found 120v to drain pump. No operation from pump. Ohmed pump, pump is open. Needs new drain pump. Next appointment 1/11 1-5; ordrng 1 WPW10409079 (Drain pump)"
Near Lake Tapps, WA 98391
Branden W.
Job Details:
01/09/2021
DISHWASHER LG LDT5678ST
Customer concern is that dishwasher will not start a cycle. Found door latch intermittently not sending door closure causing it to not run. Needs new door latch. ; ordrng 1 AGM76209501 (Door latch)
Near Puyallup, WA 98375
Jacob P.
Job Details:
01/09/2021
COOKTOP WHIRLPOOL WFE540H0ES0
"Customer concern of front left burner always on high and knob shafts cracked. Found shorted infinite switch and cracked knobs. Needs new infinite switch and knobs. Knobs are out of stock, ahs to supply parts. ; ordrng 1 W10857622 (Infinite switch) and 4 W10854249 (Knob)s"
Near Spanaway, WA 98387
Branden W.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 01
Customer concern is that dryer makes squealing noise. And moisture sensor not working properly. Found seized idler pulley causing noise. Replaced pulley. Cleaned and calibrated moisture sensors. Cycle tested. All checks good. Advised about using timed cycle for mixed and small loads. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Near Tacoma, WA 98498
Jacob P.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 01
"Customer concern of unit not heating and making very loud grinding sound. Found dryer assembled incorrectly causing pressure on drum and seizing rear rollers. Also found worn idler pulley and open heating element. Replaced rear rollers, idler pulley and heating element. Test cycled, all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY), 1 DC97-14486A (ELEMENT ASSEMBLY), and 2 DC97-16782A (DRUM ROLLER) from stock"
Near Puyallup, WA 98375
Branden W.
Job Details:
01/07/2021
DISHWASHER WHIRLPOOL WDT710PAYB3
Installed new wash pump. Cycle tested. Good spray pattern. All checks ok.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
01/07/2021
DISHWASHER GE GDF510PSJ6SS
Customer concern is that dishwasher does not drain entirely and causes it to overfill and leak. Removed drain hoses and cleaned hoses. Reinstalled. Cycle tested x5. Drains as designed. All checks good.
Near Sumner, WA 98391
Branden W.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DVE52M7750V/A3
Customer concern is that dryer makes clicking noise when running. Not making noise at time of service. Took dryer apart. Found lint build up in blower wheel. Vacuumed inside of dryer. Lubed rollers. Cycle tested. All checks good.
Near Milton, WA 98354
Branden W.
Job Details:
01/07/2021
DISHWASHER GE GDF520PGJWW
Unable to locate model and serial tag on dishwasher. Called lowes support. Unable to provide service on dishwasher. Advised customer to call Lowes service advantage for further information.
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
01/07/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Customer concern of upper rack falling down. Found broken adjusters causing rack to fall. Replaced adjusters. Test cycled, all checks ok. ; used 1 W10712395 (ADJUSTER) from stock"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
01/07/2021
RANGE SAMSUNG NE59J7630SS/AA 03
"Installed previously ordered display. Test cycled, all checks ok."
Near Fircrest, WA 98466
Jacob P.
Job Details:
01/07/2021
WASHER-FRONT LOA KENMORE 11044932202
"Installed preposition ordered drain pump. Test cycled, all checks ok."
Near Tacoma, WA 98424
Branden W.
Job Details:
01/07/2021
DRYER-ELECTRIC KENMORE 11061633610
Customer concern is that dryer makes loud squealing noise. Found seized idler pulley causing noise. Replaced pulley. Cycle tested. All checks good. ; used 1 W10837240 (BRACKET) from stock
Near Puyallup, WA 98371
Branden W.
Job Details:
01/07/2021
DISHWASHER SAMSUNG DW80J7550UG/AA 01
Installed previously ordered parts. Cycle tested. All checks good.
Near Spanaway, WA 98387
Branden W.
Job Details:
01/07/2021
WASHER-TOPLOAD GE GTW725BSN0WS
Customer concern is that washer will not start a cycle and does not lock lid. Found failed lid lock causing unit to not start. Replaced lid lock. Cycle tested. All checks good. ; used 1 WH01X27954 (LID LOCK QUICK RELEA) from stock
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DV50F9AEVWA/A2
"Customer concern of unit not heating. Found open heating element causing no heat. Also found seized idler pulley. Replaced heating element and idler pulley. Test cycled, unit now heats. Ran air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned asap.; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
Near Steilacoom, WA 98388
Jacob P.
Job Details:
01/07/2021
RANGE GE JGSP31GER2WG
"Customer concern of buttons unresponsive on control, oven temps too low, oven smoking at higher temps, and cooktop burners don't light off quickly. Found debris inside oven causing smoke. Also found debris in cooktop orifices causing delayed ignition. Cleaned debris. Found some control buttons unresponsive. Needs new control board, overlay, temp probe and door seal. Control board and overlay discontinued. Ahs to supply parts. ; ordrng 1 WB27T10324 (Control) and 1 WB27K5031 (Overlay) and 1 WB2K5319 (Door seal) and 1 WB21X5301 (Temp probe)"
Near Puyallup, WA 98374
Branden W.
Job Details:
01/07/2021
COOKTOP KITCHENAID KECC604BSS00
Customer concern is that power light (burner on indicator) is always on. Light off at time of surface. Cycled all burners. All working as designed at this time. Advised to call if issue returns. Customer wants to pay deductible to FAHW online.
Near Enumclaw, WA 98022
Branden W.
Job Details:
01/07/2021
DRYER-ELECTRIC LG DLE3500W
"Customer concern is that dryer does not heat. Found open thermal cutoff causing no heat. Replaced cutoff, hi limit and thermistor. Cycle tested. Good Temps. Advised to have dryer duct cleaned from behind dryer to outside. ; used 1 6931EL3001F (THERMOSTAT), 1 6931EL3003D (THERMOSTAT), and 1 6323EL2001B (THERMISTOR) from stock"
Near DuPont, WA 98327
Jacob P.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DV48J7700EW/A2 01
"Customer concern of unit making noise and taking longer to dry. Found worn roller and seized idler pulley. Replaced roller and idler. Performed air flow test, yellow. Advised customer that vent from back of dryer to outside needs to be cleaned. Test cycled, all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
Near Buckley, WA 98321
Branden W.
Job Details:
01/07/2021
RANGE KENMORE 79090212014
Installed new infinite switch. All checks good.
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
01/07/2021
WASHER-TOPLOAD GE WHDRR418G2WW
"Came to install previously ordered parts. Found hub nut fused to basket, unable to remove without cutting basket. Called ahs, ahs supplying basket. ; ordrng 1 WH45X10060 (Basket)"
Near Graham, WA 98338
Branden W.
Job Details:
01/07/2021
RANGE WHIRLPOOL RF376LXGN0
Customer concern is that front left burner always on high. Found failed infinite switch causing burner to be stuck on high. Replaced infinite switch. Cycle tested. All checks good. ; used 1 WP3149400 (SWITCH-INF) from stock
Near Tacoma, WA 98467
Jacob P.
Job Details:
01/07/2021
DISHWASHER SAMSUNG DW80N3030UWAA 00
"Customer concern of unit producing error, unable to use dishwasher. Found unit producing leak error. Found inlet valve leaking causing error. Needs new inlet valve. Advised customer that part is currently out of stock and may take awhile to arrive. ; ordrng 1 DD82-01588A (Inlet valve)"
Near Spanaway, WA 98387
Branden W.
Job Details:
01/07/2021
RANGE GE JS750DF3BB
Installed main board and temp probe prev tech ordered. Cycle tested. All checks good.
Near Puyallup, WA 98375
Branden W.
Job Details:
01/07/2021
WASHER-TOPLOAD WHIRLPOOL WTW4800XQ2
Customer concern is that washer bounces and bangs around in spin cycle. Found worn suspension rods causing tub to jump around. Needs new suspension rods. Next appointment 1/8 8-12; ordrng 1 W10780048 (suspension)
Near Lakewood, WA 98499
Jacob P.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 02
"Customer concern of unit not starting. Found worn idler pulley causing no start. Replaced idler pulley. Test cycled, all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Near Tacoma, WA 98443
Branden W.
Job Details:
01/07/2021
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3
Customer concern is that dryer does not heat. Found open heating element causing no heat. Replaced element. Cycle tested. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Tacoma, WA 98405
Jacob P.
Job Details:
01/07/2021
DRYER-ELECTRIC KENMORE 79681182310
"Customer concern of dryer leaking out front of unit. Found door seal very dirty causing poor seal, cleaned seal. Advised customer that there is no water supply to dryer, so any leaks are caused by something being put into the dryer. Test cycled all components, dryer functioning as designed."
Near Tacoma, WA 98445
Jacob P.
Job Details:
01/07/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Customer concern of soap debris left in dishwasher and top rack falling down. Found broken adjuster and slide stop causing upper rack to fall. Also found debris in upper spray arm. Test cycled dishwasher ×3, unit fills and washes each time. Needs new adjuster, slide stop and upper spray arm. ; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (Slide stop) and 1 WPW10498900 (Upper spray arm)"
Near Tacoma, WA 98445
Jacob P.
Job Details:
01/07/2021
WASHER-TOPLOAD AMANA NTW4600YQ0
"Customer concern of unit not draining, not finishing cycle and loud in spin cycle. Found dead spot on drain pump causing intermittent drain issue. Also found bad bearing in transmission causing loud sound in spin cycle. Clutch, belt and actuator are soaked in oil. Also found worn suspension rods. Needs new transmission, clutch, actuator, belt, drain pump and suspension rods. Transmission is special order part, FAHW to supply parts. ; ordrng 1 W11454741 (Transmission) and 1 WPW10006355 (Actuator) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 WPW10276397 (Drain pump) and 1 W10780048 (Suspension rods)"