Near Puyallup, WA 98371
Branden W.
Job Details:
11/24/2020
DISHWASHER SAMSUNG DW80J7550UG/AA 01
Customer concern is that dishwasher makes grinding noise and produces error. Found 7C (water wall failure) stored. Found grinding noise happening while water wall is moving. Per STG. Needs new water wall assembly. Parts are back ordered. AHS to provide parts. AUTH NEEDED. ; ordrng 1 DD97-00204B (ASSY MOTION) and 1 DD97-00206B (ASSY VANE) and 1 DD97-00216A (ASSY COVER NOZZLE)
Near Lakewood, WA 98498
Jacob P.
Job Details:
11/24/2020
DISHWASHER SAMSUNG DW80R9950UG/AA
"Customer concern of unit still producing 5C error. Needs new control board. Advised customer that control board is back ordered and may take awhile to arrive. ; ordrng 1 DD97-00498D (Control board), states that autho needed"
Near Spanaway, WA 98387
Branden W.
Job Details:
11/24/2020
WASHER-TOPLOA WHIRLPOOL n/a
Removed fill hose and Y adapter from washer to steam inlet on dryer at customer request.
Near Tacoma, WA 98404
Nick R.
Job Details:
11/24/2020
DRYER-ELECTRIC KENMORE 11060702990
Customer concern that dryer doesn't work. Found a open thermal fuse causing dryer not to run. Needs new thermal fuse. Installed new thermal fuse cycle tested all checks good ; used 1 WP3392519 (FUSE-THRML) from stock
Near Tacoma, WA 98407
Branden W.
Job Details:
11/24/2020
OVEN-WALL FISHER PAYKEL FPOS302
Customer concern is that oven Temps are off. Not sure if high or low as it has not been used in awhile. Tested at 350deg. Unit is spot on at 350deg. No issues found at this time.
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/24/2020
WASHER-FRONT LOA FRIGIDAIRE CWS3600AS0
"Customer concern of unit getting stuck at 'rinse' portion of 'colors' cycle. Customer advised that 'whites' cycle works fine. Ran machine all the way through colors cycle, unit completed cycle with no problems. Checked that hot and cold valves are working, unit agitates and spins freely, and lid lock contacts are good. Unable to verify issue at this time. Advised customer to call back if problem persists."
Near Puyallup, WA 98374
Nick R.
Job Details:
11/24/2020
RANGE SAMSUNG NE59J3421SS/AA
Installed front left burner cycle tested all checks good
Near Puyallup, WA 98375
Nick R.
Job Details:
11/24/2020
DRYER-ELECTRIC SAMSUNG DVE52M7750W/A3
Installed new control board cycle tested all checks good
Near Puyallup, WA 98373
Branden W.
Job Details:
11/24/2020
WASHER-TOPLOAD GE GTW680BSJ4WS
Installed new main board and UI board kit. Cycle tested. All checks good.
Near Gig Harbor, WA 98335
Branden W.
Job Details:
11/24/2020
WASHER-FRONT LOA MAYTAG MVWB850YW1
Installed new bearing kit. Cycle tested to max spin rpm. Checks good. Advised to not use until next day to let glue on tub seal set properly.
Near Tacoma, WA 98408
Jacob P.
Job Details:
11/24/2020
WASHER-TOPLOAD MAYTAG MAV4757AWW
"Customer concern of loud sound during spin. Customer had load in washer and started cycle before arrival. Let cycle finish through, unable to verify noise. Advised customer to call back if problem persists."
Near Tacoma, WA 98445
Nick R.
Job Details:
11/23/2020
WASHER-FRONT LOA KENMORE 79641262610
Customer concern that washer doesn't drain. Found a broken impaled on the drain pump causing washer to not drain. Needs new drain pump. ; ordrng 1 4681EA2001T (Drainpump)
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/23/2020
DISHWASHER GE ADT521PGJ2WS
Customer concern of no power to unit. Found shorted UI board causing no power. Updated firmware on main control. Needs new UI board. ; ordrng 1 WD21X23461 (UI board)
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/23/2020
WASHER-TOPLOAD KENMORE LAT5005AAW
Customer concern of unit smoking. Found coils in motor burnt black and loose belts. Needs new motor and belt kit. ; ordrng 1 12002351 (Motor) and 1 12112425 (Belt kit)
Near Fircrest, WA 98466
Nick R.
Job Details:
11/23/2020
WASHER-FRONT LOA GE GFW490RPK0DG
Tech was assigned as a helper;
Near Orting, WA 98360
Nick R.
Job Details:
11/23/2020
DRYER-ELECTRIC SAMSUNG DV330AEW/XAA
"Customer concern that dryer was making a loud sound and now it won't tumble at all. Found a torn belt and a worn idler pulley causing dryer to not tumble. Needs new belt and idler pulley. Installed new idler pulley and belt cycle tested all checks good. ; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Near Enumclaw, WA 98022
Branden W.
Job Details:
11/23/2020
WASHER-TOPLOAD MAYTAG MVWB835DW3
Customer concern is that washer makes loud high pitched squealing noise intermittently. Unable to reproduce noise at time of service. Removed and cleaned rotor and clutch magnet. Advised to call if noise returns.
Near Buckley, WA 98321
Branden W.
Job Details:
11/23/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
Customer concern is that dryer runs but does not produce heat. Found open heating element causing no heat. Replaced heating element. Vacuumed inside of dryer. Cleaned and lubed rollers. Cycle tested. All checks good. Advised that airflow to outside is poor and ducting should be cleaned soon. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near University Place, WA 98466
Jacob P.
Job Details:
11/23/2020
RANGE KITCHENAID KERC700LBT0
"Customer concern of f1e3 error. Customer turned machine on upon arrival to show error, no error occurred. F1e3 error is jumper personality changed after power up. Checked control board connections P1 and P3 as instructed in tech sheet, no faults found. Ran machine through end of service sequence as instructed in tech sheet, all checks ok. Machine functioning as designed at time of service. Advised customer to call back in if failure persists."
Near Tacoma, WA 98445
Jacob P.
Job Details:
11/23/2020
WASHER-FRONT LOA MAYTAG MHW5100DW0
"Installed previously ordered UI board. Test cycled, all checks ok."
Near Enumclaw, WA 98022
Branden W.
Job Details:
11/23/2020
DISHWASHER WHIRLPOOL WDF520PADM3
Customer concern is that dishwasher does not power on. Found only 11vac to dishwasher. Tested dishwasher with test cord. Dishwasher operating properly. Advised customer that an electrician is needed to get proper power supplied to dishwasher.
Near Tacoma, WA 98409
Nick R.
Job Details:
11/23/2020
RANGE HOTPOINT RB525V4WH
Customer concern that ranges front right burner doesn't work. Found the burner pulled out from receptacle. Causing the burner not to heat up. Reconnected burner to receptacle cycle tested all checks good.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
11/23/2020
DISHWASHER GE GDT535PSJ2SS
Installed new control board and float switch. Cycle tested. All ops good.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
11/23/2020
DISHWASHER FRIGIDAIRE FPHD2491KF0
Installed new upper spray arm. Cycle tested. All checks good.
Near Lake Tapps, WA 98391
Branden W.
Job Details:
11/23/2020
WASHER-FRONT LOA MAYTAG MHW5630HW0
Installed previously ordered boards. Cycle tested in service mode. All buttons responding properly. Ran quick wash cycle. All ops good.
Near Spanaway, WA 98387
Nick R.
Job Details:
11/23/2020
RANGE WHIRLPOOL RF263LXTS3
Installed infinite switch cycle tested all checks good
Near Lakewood, WA 98498
Jacob P.
Job Details:
11/23/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AW/A2 11
"Installed previously ordered sound dampening pads. Test cycled, all checks ok."
Near Lake Tapps, WA 98391
Branden W.
Job Details:
11/20/2020
WASHER-TOPLOAD MAYTAG MVWB835DW4
Installed new lid assembly. Cycle tested. All checks good.
Near Gig Harbor, WA 98335
Branden W.
Job Details:
11/20/2020
WALL OVEN KITCHENAID KODC304EBL00
Customer concern is that upper oven does not operate on convection bake or standard bake. Or will come to temp then will not maintain temp. Cycle tested in convection at 325drg and standard bake at 350deg. No issues found. Found customer not starting convection but standard bake. Advised how to start convection bake. Cycle tested lower oven Temps at customer request. No issues found. Tested to 350deg.
Near Puyallup, WA 98374
Nick R.
Job Details:
11/20/2020
DRYER-ELECTRIC MAYTAG MEDB800VQ0
Customer concern that dryer isn't heating. Found a open heating element causing dryer not to heat needs new heating element . Installed new heating element cycle tested all checks good ; used 1 WP8544771 (ELEMENT) from stock
Near Tacoma, WA 98405
Nick R.
Job Details:
11/20/2020
DISHWASHER SAMSUNG DW80F600UTS
"Customer concern that dishwasher won't close. Found the door latch stuck, I was able to free the door latch cycle tested all checks good."
Near Bonney Lake, WA 98391
Nick R.
Job Details:
11/20/2020
WASHER-TOPLOAD LG WT7200CW
Installed new display board cycle tested all checks good
Near Gig Harbor, WA 98332
Branden W.
Job Details:
11/20/2020
WASHER-FRONT LOA GE GFW430SSM1WW
Customer concern is that there is water coming from under dryer. No issues found with washer. Found inlet hose to steam valve on dryer loose causing a leak. Leak has caused water damage to trim. Tightened hose. No leaks. All checks good.
Near Puyallup, WA 98373
Branden W.
Job Details:
11/20/2020
OVEN-DOWNDRAFT JENN-AIR JDS9860BDS
Installed customer provided touch panel assembly. Provided panel is for an electric cook top not gas. Still function. Cycle tested. All checks good. Advised we can not warranty part as we did not provide it.
Near Tacoma, WA 98444
Nick R.
Job Details:
11/20/2020
DRYER-ELECTRIC SAMSUNG DV209AEW/XAA
Customer concern that dryer isn't heating. Found dryer with an open heating element causing dryer not to heat needs new heating element. Installed new heating element cycle tested all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Lake Tapps, WA 98391
Branden W.
Job Details:
11/20/2020
WASHER-FRONT LOA LG WM4270HVA
Customer concern is that washer would not finish cycle and produced OE (not draining) error. Then washer started working again. Cycle tested numerous times in service mode. Unable to find any issues at time of service. Advised to call if issue returns.
Near University Place, WA 98467
Nick R.
Job Details:
11/20/2020
DISHWASHER SAMSUNG DW80M2020US
Installed new water Inlet cycle tested all checks good
Near Puyallup, WA 98375
Nick R.
Job Details:
11/20/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EV/A3
"Customer concern that dryer is making a lot of noise. Found worn back rollers causing dryer to make a lot of noise, needs new back rollers. Installed new back rollers cycle tested all checks good ; used 2 DC97-16782A (DRUM ROLLER) from stock"
Near Tacoma, WA 98498
Branden W.
Job Details:
11/20/2020
RANGE FRIGIDAIRE FEFL79HCA
Installed new burner. Cycle tested. All checks good.
Near Puyallup, WA 98374
Branden W.
Job Details:
11/20/2020
WASHER-FRONT LOA MAYTAG MHW5630HC0
Customer concern that washer will not drain and has leaks from door boot. Found debris in drain pump. Cleaned pump. Found torn door boot causing leak. Needs new door boot. Parts is back ordered. NEEDS AUTH ; ordrng 1 W11314648 (Door boot)
Near Puyallup, WA 98374
Branden W.
Job Details:
11/20/2020
DISHWASHER MAYTAG MDBH949PAB4
"Customer concern that dishwasher leaks underneath, under sink and from air gap. Cycle tested numerous times through different cycles. No leaks from airgap or under sink developed. Advised if leak does occur under sink or airgap a plumber is needed as that is not a part of the dishwasher. Found no leaks from under dishwasher. Only leak found is from worn door seal, cracked sweeper seal and worn dispenser gasket. Needs new door seal, inner door panel with sweeper seal, dispenser assembly and vent gasket. Parts are back ordered. Needs auth. Unable to collect deductible at time of service. ; ordrng 1 WPW10274924 (DOOR-INNER) and 1 WP8269259 (GASKET) and 1 WPW10428217 (DISPENSER) and 1 WPW10524469 (Tub seal)"
Near Lakewood, WA 98498
Nick R.
Job Details:
11/20/2020
RANGE MAYTAG MER5775QAS
"Customer concern that range will not heat up and that the display turns off after trying to pre heat to 350. Found the control board not sending out voltage, causing range to not heat up needs new clock and overlay need fah to supply parts ; ordrng 1 74009223 (Clock and overlay)"
Near Tacoma, WA 98499
Nick R.
Job Details:
11/20/2020
RANGE SAMSUNG NE59M4320SS/AA
Customer concern that front right burner is always on high even when the knob is on low. Found a worn infinite switch on the front right burner. Causing the heat to always be on high. Needs new infinite switch ; ordrng 1 DG44-01002A (Infinite switch)
Near Tacoma, WA 98409
Branden W.
Job Details:
11/20/2020
WASHER-FRONT LOA GE WBVH5300K1WW
"Customer concern is that washer leaks a lot of water and now doesn't run a cycle. Found upper rear counter weight broke off of tub and fell under tub. Weight broke drain hose causing leak. Also broke shocks, drain hose, pressure hose and pressure switch. Also found main control not starting a cycle. Needs new rear tub, basket, counter weight, screws, washers, drain hose, pressure hose, tub to pump hose, pressure switch, control board and shocks. FAHW TO SUPPLY PARTS. AUTH NEEDED. ; ordrng 1 WH45X10071 (REAR_TUB) and 1 WH01X10268 (COUNTERWEIGHT REAR) and 3 WH02X10210 (SCREW)s and 3 WH02X10221 (WASHER)s and 1 WH45X10142 (BASKET ASSEMBLY ) and 1 WH41X10131 (DRAIN_HOSE) and 1 WH41X10129 (HOSE - PRESSURE) and 1 WH41X10127 (INSIDE_DRAIN_HOSE) and 1 WH12X10307 (PRESSURE_SWITCH) and 1 WH12X10468 (CONTROL BOARD ASM) and 4 WH01X10425 (DAMPER - SHOCK)s"
Near Tacoma, WA 98418
Branden W.
Job Details:
11/20/2020
WASHER-TOPLOAD MAYTAG MVWC415EW0
"Customer concern is that washer stops in rinse cycle and is loud in spin cycle. Found failed transmission bearings causing loud spin and water leak. Water getting into actuator causing unit to stop mid cycle. Also found worn basket hub, belt, cam and tub ring. Needs new transmission, belt, cam, actuator, hub and tub ring. Transmission is factory back ordered. AHS to supply parts. AUTH NEEDED ; ordrng 1 W11454372 (GEARCASE) and 1 W11481722 (ACTUATOR) and 1 WPW10006384 (BELT) and 1 W10721967 (CAM) and 1 WPW10556325 (RING-TUB) and 1 W10528947 (HUB)"
Near University Place, WA 98467
Branden W.
Job Details:
11/20/2020
WASHER-TOPLOAD SAMSUNG WA48H7400AW/A2 02
Customer concern is that washer squeals and shakes in spin cycle. Found transmission/clutch main shaft has play from side to side causing noise and basket wobble. Needs new transmission assembly. Next appointment 12/2 1-5; ordrng 1 DC97-18439A (ASSY CLUTCH) and 1 DC66-00777A (PULSATOR CAP)
Near Tacoma, WA 98409
Nick R.
Job Details:
11/20/2020
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3
Order wrong part reschedule for 8am-12pm on the 23rd of November ; ordrng 1 DC62-00344A (Air seal)
Near Spanaway, WA 98387
Jacob P.
Job Details:
11/20/2020
WASHER-FRONT LOA GE GFW450SPM1DG
"Customer concern of unit not running. Found thermistor error and dispenser error stored. Needs new dispenser motor, thermistor and main control. ; ordrng 1 WH43X10059 (Dispenser motor) and 1 WH12X10310 (Thermistor) and 1 WH12X27293 (Control board)"
Near Buckley, WA 98321
Branden W.
Job Details:
11/20/2020
WASHER-TOPLOAD GE GTW460ASJ4WW
Customer concern is that washer frequently will not finish the spin cycle. Needs new suspension rods and main control board. ; ordrng 1 WH22X29556 (UI & CONTROL BOARD TL27) and 2 WH16X26911 (ROD & SPRING ASM LEFT)s and 2 WH16X26910 (ROD & SPRING ASM RIGHT)s
Near Graham, WA 98338
Nick R.
Job Details:
11/20/2020
WASHER-FRONT LOA MAYTAG WM3170CW
Customer concern that washer leaks water from the front. Found washer leaking from between the door glass and door boot. Needs new door boot. ; ordrng 1 MDS47123602 (Door boot)
Near Graham, WA 98338
Branden W.
Job Details:
11/20/2020
WASHER-FRONT LOA LG WM5000HVA
Tech was assigned as a helper;
Near Spanaway, WA 98387
Jacob P.
Job Details:
11/20/2020
DISHWASHER GE GDT695SMJ2ES
Customer concern of panel falling off. Found control panel cover broken causing it to fall off. Needs new control panel cover. ; ordrng 1 WD34X21699 (Control panel cover)
Near Tacoma, WA 98467
Nick R.
Job Details:
11/17/2020
DISHWASHER MAYTAG MDB8989SHZ0
Installed new soap dispenser cycle tested all checks good
Near Tacoma, WA 98404
Nick R.
Job Details:
11/17/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3
Preformed pm check cycle tested all checks good
Near University Place, WA 98466
Jacob P.
Job Details:
11/17/2020
DRYER-ELECTRIC GE GFDS170EH1WW
"Installed previously ordered front and rear bearing and lint trap. Also installed belt that previous tech ordered. Test cycled, all checks ok."
Near Tacoma, WA 98407
Jacob P.
Job Details:
11/17/2020
WASHER-FRONT LOA WHIRLPOOL WFW94HEAW0
Customer concern of F6E1 error (communication error between CCU and MCU). Found shorted MCU causing error. Needs new MCU. Customer declined repair at this time.
Near Tacoma, WA 98404
Nick R.
Job Details:
11/17/2020
WASHER-FRONT LOA LG WM3170CW
Preformed pm check cycle tested all checks good
Near DuPont, WA 98327
Jacob P.
Job Details:
11/17/2020
DISHWASHER LG LDF8072ST
"Installed previously ordered roller. Test cycled, all checks ok."
Near DuPont, WA 98327
Jacob P.
Job Details:
11/17/2020
RANGE KENMORE 79097454802
"Installed previously ordered infinite switch. Test cycled, all checks ok."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
11/17/2020
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 01
"Customer concern of dryer not heating. Found open heating element causing no heat. Also found seized idler pulley and front left roller. Replaced heating element, idler pulley and roller. Cleaned and lubed other 3 rollers. Test cycled, all checks ok. ; used 1 Dc97-16782a (Roller), 1 Dc97-14486a (Heating element), and 1 Dc93-00634a (Idler pulley) from stock"
Near Puyallup, WA 98374
Nick R.
Job Details:
11/17/2020
DRYER-ELECTRIC KENMORE 110.6690169
"Installed new thermal fuse cycle tested found dryer with poor airflow, cleaned all lint out of the dryer. Dryer still has bad airflow advised customer to have vents cleaned before use. Everything else works as intended"
Near Enumclaw, WA 98022
Branden W.
Job Details:
11/17/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03
"Customer concern is that dishwasher will not work. Tested in rinse cycle, auto self check cycle and normal cycles. All ops as designed at this time. Did find airgap leaking. Advised that there is a restriction from airgap to disposal. Found no issues with dishwasher."
Near Tacoma, WA 98405
Jacob P.
Job Details:
11/17/2020
DISHWASHER MAYTAG MDB4949SHZ0
"Customer concern of unit not washing dishes. Found loose connection at control board causing no voltage to wash pump. Secured connection. Test cycled, all checks ok."
Near Buckley, WA 98321
Branden W.
Job Details:
11/17/2020
WASHER-TOPLOAD SAMSUNG WA48J7770AP/A2 02
Customer concern is that washer will not spin and shakes. Produces error in spin. Found wash basket loose causing washer to be out of balance. Basket hub nut loose. Added loctite and tightened nut. Cycle tested. All checks good.
Near Tacoma, WA 98445
Nick R.
Job Details:
11/17/2020
DRYER-ELECTRIC WHIRLPOOL WED4800XQ1
Customer concern that dryer won't start. Found an open thermal fuse causing dryer not to start needs new thermal fuse. Installed thermal fuse cycle tested all checks good. ; used 1 WP3392519 (FUSE-THRML) from stock
Near Spanaway, WA 98387
Nick R.
Job Details:
11/17/2020
WASHER-TOPLOAD MAYTAG MVWC415EW1
Installed new belt clutch and transmission cycle tested all checks good
Near Eatonville, WA 98328
Jacob P.
Job Details:
11/17/2020
WASHER-TOPLOAD GE GTW460ASJ5WW
"Installed previously ordered drain pump. Test cycled, all checks ok."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
11/17/2020
RANGE SAMSUNG NE59J7630SS/AA 03
Customer concern of display on unit flashing and some segments not working. Found shorted display causing concern. Needs new display. Advised customer that part is back ordered and may take awhile to arrive. ; ordrng 1 DE07-00129A (Display)
Near Bonney Lake, WA 98391
Nick R.
Job Details:
11/17/2020
WASHER-TOPLOAD LG WT7200CW
"Installed new control board, washer will not power on. Following Lg diagnostic, it says if replacing control board doesn't fix order display board, needs display board. ; ordrng 1 EBR78538807 (Display board)"
Near Graham, WA 98338
Branden W.
Job Details:
11/17/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AW/A2 11
"Customer concern is that washer will intermittently not complete the spin cycle. Cycle tested with a load of towels on extra high speed spin. Washer stumbled at first balance check (50 to 100 rpm) for 5 minutes. After first check, spin cycle ran as normal. Per STG. Need to replace mems sensor and perform recalibration. Ordering new mems sensor. Next appointment 11/25 8-12; ordrng 1 DC93-00278A (ASSY MODULE;MEMS SENSOR)"
Near Enumclaw, WA 98022
Branden W.
Job Details:
11/17/2020
WASHER-FRONT LOA SAMSUNG WF45M5500AZ/A5
Customer concern is that washer never spins out. Clothes always wet. Unit producing 3C error in service cycle. Cycle tested with a load of towels. Found tub shocks worn allowing unit to bounce too much causing unit to take a long time to initiate spin cycle. Needs new shocks. When washer does spin it stops at 500 rps with 3C error. Per Samsung. Needs new inverter board assembly. Next appointment is 11/25 10-2; ordrng 1 DC92-01982A (ASSY PCB KIT) and 2 DC66-00470B (DAMPER SHOCK REAR)s and 2 DC66-00470A (DAMPER SHOCK;FRONT)s
Near Tacoma, WA 98407
Jacob P.
Job Details:
11/17/2020
WASHER-FRONT LOA FRIGIDAIRE ATF8000FS1
"Installed previously ordered inlet valve. Unit now fills, but no drum movement. Found no voltage out of control board to MCU, found shorted MCU causing no voltage to motor. Needs new control board and MCU.; ordrng 1 134743500 (MCU) and 1 137007000 (Control board), states that autho needed"
Near Fife, WA 98424
Branden W.
Job Details:
11/17/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 03
"Installed new lid handle on upper washer. Cycle tested upper washer. Upper washer leaking from fabric softener dispenser. Needs new seal guide per STG. Needs 2 techs for 3 or 4 hours to perform repair. Auth needed. ; ordrng 1 DC62-00702A (SEAL CAP GUIDE), states that autho needed"
Near Puyallup, WA 98373
Branden W.
Job Details:
11/17/2020
WASHER-TOPLOAD GE GTW680BSJ4WS
Customer concern is that washer will intermittently turn itself on. Also intermittently does not spin. Found main board losing signal to pressure switch intermittently. Needs new main board. Next appointment 11/23 8-12; ordrng 1 WH22X29345 (UI & CONTROL BOARD)
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
11/17/2020
DISHWASHER WHIRLPOOL DU890SWLQ0
"Installed previously ordered spray arm. Customer advised that door is also hard to close, door seal is worn, timer is hard to turn, buttons are hard to push, soap dispenser doesn't open sometimes, heating element is either too hot or not hot enough, motor is too loud, doesn't always drain completely and dishes aren't coming out clean. Needs new door frame, tub, door seal, wash pump, timer, console, insert, switch, heating element and console. Console and insert are discontinued. Ahs to supply parts. ; ordrng 1 WPW10509257 (Door seal) and 1 WP9743028 (Door frame) and 1 3385508 (Insert) and 1 8269367 (Switch) and 1 WP8535368 (Timer) and 1 3384063 (Console) and 1 W10082653 (Tub) and 1 WPW10082894 (Heating element) and 1 WPW10247394 (Wash pump), states that autho needed"
Near Tacoma, WA 98409
Jacob P.
Job Details:
11/17/2020
WASHER-FRONT LOA KENMORE 11047532601
Customer concern of unit not draining. Found impeller separated from drain pump causing no drain. Needs new drain pump. Collected $75 deductible via check. ; ordrng 1 WPW10730972 (pump-water)
Near University Place, WA 98466
Jacob P.
Job Details:
11/17/2020
RANGE LG LRG3193BD/00
Customer concern of segments in display missing and oven temps off. Found multiple segments in display burnt out and oven temps a little low. Adjusted oven temps up. Instructed customer on how to adjust temperature. Needs new display board. Advised customer that part is out of stock and may take awhile to arrive. ; ordrng 1 AGM73329018 (Display board)
Near Puyallup, WA 98372
Nick R.
Job Details:
11/17/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A
Customer concern that spray arm is broken. Found lower spray has broken causing the dishwasher to not wash properly. Needs new spray arm ; ordrng 1 5304507158 (Lower spray arm)
Near Puyallup, WA 98374
Nick R.
Job Details:
11/17/2020
RANGE SAMSUNG NE59J3421SS/AA
"Customer concern that ranges front left burner doesn't work found the front left burner open. Causing burner not to heat, needs new burner ; ordrng 1 DG47-00043B (Front left burner)"
Near Spanaway, WA 98387
Branden W.
Job Details:
11/17/2020
WASHER-TOPLOAD MAYTAG MVWB835DW0
Customer concern is that washer will not drain. Found debris lodged in drain pump causing unit to not drain. Cleaned pump. Cycle tested. All checks good.
Near Graham, WA 98338
Branden W.
Job Details:
11/17/2020
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA 04
Installed new drain pump. Cycle tested. All checks good.
Near Puyallup, WA 98375
Branden W.
Job Details:
11/17/2020
RANGE GE PB911SJ2SS
Installed new burner. Cycle tested. All checks good.
Near Puyallup, WA 98374
Nick R.
Job Details:
11/17/2020
DRYER-ELECTRIC WHIRLPOOL WED7300DW0
"Customer concern that dryer has really long dry times. Found tons of lint in dryer restricting airflow, causing long dry times. Vacuumed lint out of dryer. Ran airflow test still came back with poor airflow. Advised customer to have vents cleaned before use."
Near Spanaway, WA 98387
Jacob P.
Job Details:
11/17/2020
DISHWASHER WHIRLPOOL WDF520PADB7
Customer concern of unit not drying dishes. Found heating element unplugged and no rinse aid in dishwasher. While plugging in heating element found that power cord is taped to machine. Installed wire nuts on power cord. Plugged in heating element and filled rinse aid. All checks ok. Advised customer that rinse aid is required for proper wash and drying results.
Near Tacoma, WA 98444
Jacob P.
Job Details:
11/17/2020
WASHER-TOPLOAD KENMORE 11020022013
"Customer concern that unit won't spin. Found bad actuator causing no spin. Replaced actuator. Test cycled through rinse and spin, all checks ok. ; used 1 WPW10006355 (ACTUATOR) from stock"
Near Tacoma, WA 98405
Jacob P.
Job Details:
11/17/2020
DRYER-ELECTRIC KENMORE UNAVAILABLE
"No model or serial tag. Customer concern of dryer not working. Started dryer, everything functioning fine. Ran air flow test, failed. Advised customer vent from back of dryer to outside needs to be cleaned. Dryer functioning as designed."
Near Tacoma, WA 98405
Nick R.
Job Details:
11/17/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11
Installed new door boot cycle tested all checks good
Near Sumner, WA 98391
Nick R.
Job Details:
11/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Customer concern that dishwasher isn't washing the dishes. Unable to verify concern tested dishwasher multiple times, found no issues. Dishwasher works as intended. Advised customer to use a vinegar in a cup to help with the smell. Also Advised customer to call back if problem comes back."
Near Tacoma, WA 98405
Jacob P.
Job Details:
11/17/2020
WASHER-TOPLOAD KENMORE 11092586210
"Customer concern of unit not working and maybe a leak. Found worn dog agits causing no agitation and worn hose seal causing leak at valve. Replaced hose seal, still leaking. Advised customer they will need new hoses. Left water turned off. Replaced dog agits. Test cycled, all checks ok. ; used 1 80040 (AGITATOR DOGS) from stock"
Near Graham, WA 98338
Branden W.
Job Details:
11/17/2020
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA 04
Installed new drain pump. Cycle tested. All checks good.
Near University Place, WA 98467
Nick R.
Job Details:
11/13/2020
DISHWASHER SAMSUNG DW80M2020US
Customer concern that dishwasher runs for a few minutes then shuts down and flashes the normal wash led. Found the dishwasher is leaking from the Inlet valve causing the leak sensor to go off. Needs new Inlet valve. ; ordrng 1 DD81-02265A (Water Inlet.)
Near Graham, WA 98338
Branden W.
Job Details:
11/13/2020
RANGE WHIRLPOOL WEG730H0DS
Tech was assigned as a helper;
Near Tacoma, WA 98498
Jacob P.
Job Details:
11/13/2020
DISHWASHER MAYTAG MDB7601AWB
"Customer concern of unit turning on by itself, random lights flashing and now unit will not turn on. Found control panel shorted, no voltage out of control board to control panel and broken door latch. Needs new control board, control panel and door latch. Control panel is discontinued. AHS to supply parts. ; ordrng 1 99003385 (Console) and 1 12002710 (Control board) and 1 WPW10130695 (Door latch)"
Near Bonney Lake, WA 98391
Jacob P.
Job Details:
11/13/2020
WASHER-FRONT LOA ELECTROLUX EIFLW55IRR0
Tech was assigned as a helper;
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/13/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2
Customer concern of display not functioning. Found good voltage to display. Needs new console assy. Advised customer part is factory ordered and may take awhile to arrive.; ordrng 1 DC97-18088T (Console assy)
Near Spanaway, WA 98387
Jacob P.
Job Details:
11/13/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EV/A3 01
"Customer concern of unit making squeaking sound and taking a long time to drive. Customer advised they pulled dryer away from wall and drying seems to be better since then. Found seized idler pulley and right rear roller causing squeaking sound. Replaced idler and roller. Test cycled, checks ok. Ran air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned asap. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
Near Eatonville, WA 98328
Branden W.
Job Details:
11/13/2020
WASHER-FRONT LOA SAMSUNG WF45R6100AW/US
Customer concern is that there is detergent coming from right side of console. Test ran through entire quick wash cycle. Not leaking at this time. Found a TSB about water leaking from detergent drawer. Need to replace with updated drawer and facia per Samsung TSB. Both parts are factory order. Also found drain hose about a foot too far in stanpipe. Corrected and zip tied hose. ; ordrng 1 DC97-21427C (ASSY PANEL DRAWER) and 1 DC97-21423A (ASSY S.DRAWER)
Near Spanaway, WA 98387
Nick R.
Job Details:
11/13/2020
RANGE WHIRLPOOL RF263LXTS3
"Installed infinite switch, cycle tested burn cheeks good. customer said the the front left burner also high on low and low on high. Found a worn infinite switch on the front left burner, needs new infinite switch advised customer that the part is on back order. ; ordrng 1 wp3149400 (Infinite switch)"
Near Graham, WA 98338
Nick R.
Job Details:
11/13/2020
RANGE WHIRLPOOL WEG730H0DS
Installed new cooling fan cycle tested all checks good
Near Tacoma, WA 98418
Nick R.
Job Details:
11/13/2020
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3
"Customer concern that dryer isn't heating, found the dryer with poor airflow. And an open heating element and open high limit. causing dryer not to heat. Called asurion, the denied the repair, said the would be in contact with customer within 1-2 days."