Near Graham, WA 98338
Branden W.
Job Details:
11/05/2020
DRYER-ELECTRIC ELECTROLUX EIED55HIW0
Customer concern is that dryer shuts down with E64 error (heater) found heating element shorted causing error. Needs new heating element. Customer also wants washer and dryer door openings switched. Next appointment 11/12 8-12; ordrng 1 134792700 (heater)
Near Tacoma, WA 98406
Nick R.
Job Details:
11/05/2020
DISHWASHER SAMSUNG DW80K5050USAA/ 01
"Customer concern that dishwashers latch is broken. Found the door lach broken causing the door to fall open, needs new door latch. ; ordrng 1 DD81-02132A (Door latch)"
Near Spanaway, WA 98387
Nick R.
Job Details:
11/03/2020
DISHWASHER KENMORE 66513255K11
Customer concern that dishwasher won't start. Unable to verify concern. Tested dishwasher multiple time started every time with no problems dishwasher works as intended.
Near Tacoma, WA 98405
Jacob P.
Job Details:
11/03/2020
DRYER-ELECTRIC SAMSUNG DV448AEP/XAA
"Customer concern of unit not heating. Advised customer that diagnostic fee from last visit for washer will be due today also. Found open heating element causing no heat and seized idler pulley. Replaced heating element and idler pulley. Vacuumed lint and debris from dryer. Removed coins and other debris from baffles. Test cycled, all checks ok. ; used 1 DC97-14486A (Heating element), and 1 Dc93-00634a (Idler pulley) from stock"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
11/03/2020
WASHER-TOPLOAD MAYTAG MVWB855D3
"Installed previously ordered lid lock. Test cycled, all checks ok. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
Near Gig Harbor, WA 98332
Jacob P.
Job Details:
11/03/2020
DISHWASHER SAMSUNG DW80F600UTS
"Customer concern of unit not latching. Found door latch in closed position causing door not to shut. Opened latch. Test cycled, all checks ok."
Near University Place, WA 98466
Jacob P.
Job Details:
11/03/2020
DISHWASHER KITCHENAID KDFE104DSS4
"Customer concern of unit leaking. Inspected door seal and sweeper seal, checks ok. Inspected hoses and connections under machine, no signs of water. Checked air gap, all clear. Test cycled machine through first cycle, no leaks. Unable to verify complaint at this time. Advised customer to call back if problem persists."
Near Puyallup, WA 98372
Branden W.
Job Details:
11/03/2020
DRYER-ELECTRIC MAYTAG MDE2500AYW
Installed new drum baffles. Cycle tested. Dryer ops good. Advised that dryer duct should be cleaned from wall to outside soon. Has moderate airflow through ducting.
Near Tacoma, WA 98406
Nick R.
Job Details:
11/03/2020
DISHWASHER KENMORE 66513542N410
Installed new vent assy cycle tested all checks good
Near Puyallup, WA 98375
Branden W.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF219ANW/XAA
Customer concern is that washer will not power on. Found no power at outlet. Breaker tripped. Reset breaker. Cycle tested in rinse and spin. All checks good at this time.
Near Tacoma, WA 98499
Jacob P.
Job Details:
11/03/2020
WASHER-TOPLOAD MAYTAG MVWX655DW1
"Customer concern of unit flooding laundry room. Inspected internal and external hoses, checked inlet valves and pumps, no signs of leak. Test cycled machine. Found when unit drains, stand pipe overflows. Advised customer they will need a plumber to correct issue. Machine functioning as designed."
Near Tacoma, WA 98418
Jacob P.
Job Details:
11/03/2020
DISHWASHER WHIRLPOOL WDT710PAHW1
"Costumer concern of dishes not getting clean and soap not dissolving. Found loose connection on wash pump causing no wash. Secured connection. Test cycled, all checks ok."
Near South Hill, WA 98374
Branden W.
Job Details:
11/03/2020
WASHER-TOPLOAD SAMSUNG WA45H7000AW/A2 02
Installed new inlet valve. Cycle tested. All checks good.
Near Bonney Lake, WA 98391
Nick R.
Job Details:
11/03/2020
WASHER-FRONT LOA WHIRLPOOL WTW8500DC
Installed new washplate cycle tested all checks good
Near Puyallup, WA 98374
Branden W.
Job Details:
11/03/2020
DISHWASHER FRIGIDAIRE GDT655SSJ4SS
Customer concern that dishwasher will not power on. Found power connection at board loose causing unit to not turn on. Repaired connection. Cycle tested. All checks good. Collected 75.00 deductible via card.
Near Puyallup, WA 98373
Branden W.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11
Customer concern is that washer would not finish a cycle. Washer started operating properly again. Cycle tested washer. Unable to find any issues at this time. Washer operating properly.
Near University Place, WA 98466
Jacob P.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AP/A2 11
"Installed previously ordered door boot. Test cycled, all checks ok."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
11/03/2020
DISHWASHER SAMSUNG DW80R7061US/AA
"Customer concern of LC error. Removed leak detector, no signs of water. Checked all internal and external hoses, checked inlet valve and pumps, no signs of leak. Test cycled ×3, all checks ok. Advised customer to call back if problem persists."
Near Buckley, WA 98321
Nick R.
Job Details:
11/03/2020
DRYER-ELECTRIC KENMORE 11065232610
Customer concern that dryer makes noise found dryer with a worn idler pulley causing dryer to make noise. Needs new idler pulley. Installed new idler pulley cycle tested all checks good ; used 1 WP691366 (PULLEY-IDR) from stock
Near Graham, WA 98338
Nick R.
Job Details:
11/03/2020
RANGE WHIRLPOOL WEG730H0DS
"Customer concern that range makes a lot of noise. Found a bad bearing in the cooling fan causing range to make a lot of noise, needs new cooling fan. ; ordrng 1 W11107275 (Cooling fan)"
Near Sumner, WA 98390
Branden W.
Job Details:
11/03/2020
DISHWASHER SAMSUNG DW80M2020US/AA 00
Customer concern is that dishwasher will not run and normal light flashes. Normal light flashing because leak detector is tripped causing unit to not run. Found upper left rear rack mount loose through tub causing leak. Secured all mounts. Cycle tested. All checks good. Unable to reach property owner to collect deductible.
Near University Place, WA 98467
Jacob P.
Job Details:
11/03/2020
RANGE SAMSUNG NE58F9500SS/AA
Customer concern of convection fan making loud noise. Found both upper and lower convection fan bearings worn causing sound. Needs new upper and lower convect fans and blades. ; ordrng 1 DG96-00110E (Upper convect fan) and 1 DG96-00110B (Lower convect fan) and 1 DG67-00001B (Upper fan blade) and 1 DG67-00011B (Lower fan blade)
Near Puyallup, WA 98371
Branden W.
Job Details:
11/03/2020
WASHER-TOPLOAD MAYTAG MVWX655DW1
"Customer concern is that washer is not washing well. Leaving soap on clothes. And cycle knob turns too freely. Found no issues with knob. Also found no mechanical issues with washer. Unit fills, agitate, drains and spins as it should. Performed recalibration. Advised about cycle options. All ops good."
Near Tacoma, WA 98499
Nick R.
Job Details:
11/03/2020
DRYER-ELECTRIC ELECTROLUX EIMED55IMB0
"Installed new heating element cycle tested all checks good. Advised customer to have back vent installed, before use"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
11/03/2020
DRYER-ELECTRIC LG DLEX7700VE
Customer concern of lint screen cracking. Found bottom of lint filter cracked causing lint to travel through filter. Needs new lint screen. Sending part direct to customer. ; ordrng 1 ADQ74233201 (Lint screen)
Near Spanaway, WA 98387
Jacob P.
Job Details:
11/03/2020
WASHER-TOPLOAD KENMORE 11020022014
"Costumer concern of incorrect water levels. Performed calibration and ran through service diagnostics. Test cycled, all checks ok."
Near Spanaway, WA 98387
Jacob P.
Job Details:
11/03/2020
RANGE LG LRE3061BD/00
"Customer concern of unit not being up to temps. Found broil and convect elements good. Both receiving voltage. Temp probe ohms in range. Found convection fan not circulating air causing low temps. Good voltage to convection fan. Found convection fan stuck. Spun convection fan by hand. Fan now working. Test cycled, all checks ok."
Near Tacoma, WA 98404
Jacob P.
Job Details:
11/03/2020
DRYER-ELECTRIC WHIRLPOOL WED75HEFW1
"Customer concern of glass in door rattling. Found clamps holding door glass are loose. Tightened clamps. Test cycled, all checks ok."
Near Orting, WA 98360
Branden W.
Job Details:
11/03/2020
WASHER-FRONT LOA WHIRLPOOL WFW8300SW05
Customer concern is that washer will not unlock and is full of water. Found failed drain pump causing no drain and door to stay locked. Needs new drain pump. ; ordrng 1 WPW10730972 (Drain pump)
Near Puyallup, WA 98374
Nick R.
Job Details:
11/03/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500Z/A3
"Customer concern that the dryer would start as soon as the dryer door closes. Found stuck relay on the control board, causing the dryer to start as soon as door closes. Needs new control board.; ordrng 1 DC92-01896D (Control board)"
Near Tacoma, WA 98498
Nick R.
Job Details:
11/03/2020
RANGE FRIGIDAIRE PLES399ECH
"Customer concern that front right burner is broken, found the control for the front right burner has been pushed in and broken. Needs new infinite switch for the front right burner and nuts and bolts to hold it together. ; ordrng 1 316441801 (Control) and 1 316247800 (Washer) and 1 316247700 (Nut) and 1 5303323134 (Screw)"
Near Tacoma, WA 98405
Nick R.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11
Customer concern that washer is leaking. Found a rip in the door seal causing washer to leak. Needs new door boot. ; ordrng 1 DC97-16140N (Door boot)
Near Milton, WA 98354
Branden W.
Job Details:
11/03/2020
RANGE WHIRLPOOL WFG505M0BS3
Customer concern is that door seal is coming off. Found broken door seal. Needs new seal. ; ordrng 1 WPW10535778 (Door seal)
Near Buckley, WA 98321
Branden W.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF45M5500AZ/A5
Customer concern is that washer will not operate. Basket does not turn properly. Broken connection at hall sensor. Needs harness assembly. ; ordrng 1 DC93-00582C (Harness assembly)
Near Lakewood, WA 98498
Jacob P.
Job Details:
11/03/2020
WALL OVEN WHIRLPOOL GBD307PRB01
"Customer concern of unit shutting off for weeks at a time and will randomly turn back on with an F2E6 error (comms error). Per whirlpool tech sheet, needs new display and main control. Main control is discontinued. AHS to supply parts. ; ordrng 1 WPW10161676 (Display) and 1 8303883 (Main control)"
Near South Hill, WA 98374
Branden W.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA 01
Customer concern is that washer will not spin or drain. Found failed drain pump causing unit to not drain or spin. Needs new drain pump. Next appointment 11/6 8-12; ordrng 1 DC96-01585C (Drain pump assembly)
Near Sumner, WA 98391
Nick R.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF448AAW/XAA 01
Customer concern that washers door lock screws keep falling out. Found door lock striped causing door lock to become loose. Needs new door lock. Installed new door lock cycle tested all checks good ; used 1 DC64-00519B (Door lock) from stock
Near Buckley, WA 98321
Nick R.
Job Details:
11/03/2020
DRYER-ELECTRIC GE GTD65EBSJ3WS
Customer concern that dryer won't start or anything no lights or nothing. Found an open safety fuse in the dryer and found a control with bad contacts cause dryer not to start needs fuse and control board. ; ordrng 1 WE4M398 (Inlet control thermistor) and 1 WE04X29097 (Control board)
Near Edgewood, WA 98371
Nick R.
Job Details:
11/03/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW
"Customer concern that washer is very loud in the spin cycle. Found washer with a bad bearing causing a lot of noise in the spin cycle. Needs new drum assy, outer tub, and shocks ; ordrng 1 DC97-17037E (Drum assy) and 1 DC97-19636A (Outer tub) and 2 DC66-00470A (Shocks)s"
Near University Place, WA 98466
Jacob P.
Job Details:
10/30/2020
WASHER-FRONT LOA FRIGIDAIRE FAFS4474LR0
"Customer concern of unit pausing, unable to start cycle. Found door lock not engaging causing unit unable to start. Needs new door lock.; ordrng 1 131763256 (Door lock)"
Near Graham, WA 98338
Nick R.
Job Details:
10/30/2020
WASHER-FRONT LOA LG WM5000HVA
Customer concern that washer door seal is damaged. Found door boot worn also found that the left side spring has broken. Needs new springs and door boot.; ordrng 2 4970FR2084Z (Springs)s and 1 MDS64934202 (Door boot)
Near Puyallup, WA 98375
Branden W.
Job Details:
10/30/2020
DISHWASHER FRIGIDAIRE FGCD2444SA1A
Customer concern is that dishwasher does not clean well. Found incoming water Temps about 10deg bellow minimum of 120 degrees. Also found lower wash arm broken and melted causing poor spray pattern. Needs new wash arm. Found no other issues with dishwasher. Advised that 120deg Temps are minimum needed for proper cleaning results. Collected 75.00 deductible via card. Auth needed. ; ordrng 1 5304506660 (spray arm)
Near Orting, WA 98360
Nick R.
Job Details:
10/30/2020
DISHWASHER GE GSD5960G02SS
"Customer concern that dishwashers door keeps falling down. Found the right link henge arm broken, needs new link henge.; ordrng 2 WD14X10009 (Link henge arm)s"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
10/30/2020
WASHER-FRONT LOA FRIGIDAIRE BTF2140ES0
Customer concern is that washer will not operate. Found motor hall sensor unplugged at motor controller causing washer to not operate. Also found broken shocks. Plugged hall sensor in. Needs new shocks. Next appointment 11/4 10-2; ordrng 1 5304485917 (shock absorber kit)
Near Spanaway, WA 98387
Nick R.
Job Details:
10/30/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3
"Customer concern that dryer is making a lot of noise . Found dryer with a worn roller causing a lot of noise, needs new back roller. Installed new back roller cycle tested all checks good ; used 1 DC97-16782A (DRUM ROLLER) from stock"
Near Puyallup, WA 98375
Nick R.
Job Details:
10/30/2020
OTHER KENMORE 25360412410
Preformed pm check cycle tested all checks good
Near Puyallup, WA 98371
Nick R.
Job Details:
10/30/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Customer concern that dishwasher doesn't wash. Found the dishwasher with a failed wash pump. Tested voltage to wash pump (120v) causing the dishwasher not to clean the dishes, needs new wash pump. Advised customer that the part is out of stock . ; ordrng 1 W11084656 (Motor pump)"
Near Tacoma, WA 98404
Nick R.
Job Details:
10/30/2020
RANGE AMANA AER5830VAB 1
Customer concern that front right burner stays on high even when on low. Found the front right infinite switch with worn contacts causing the burner to always be on high. Needs new infinite switch. ; ordrng 1 WP3149404 (Infinite switch)
Near Tacoma, WA 98444
Branden W.
Job Details:
10/30/2020
DISHWASHER SAMSUNG DW80N3030US/AA 00
Customer concern is that dishwasher does not operate. Unable to verify no operation. Found toys and hot wheels in dishwasher. Also found dishwasher unleveled. Front is about 3 inches too low. Dishwasher not mounted to counter. Leveled dishwasher. Test cycled x3. All ops good. Advised dishwasher should be secured to counter/cabinet.
Near Buckley, WA 98321
Nick R.
Job Details:
10/30/2020
RANGE SAMSUNG NE59N6630SG/AA
Customer concern that both front burns are always on high. Could not verify customer concern cycle tested both burners multiple times. Both burners cycled down in temperature as they should.
Near Lakewood, WA 98498
Jacob P.
Job Details:
10/30/2020
DISHWASHER FRIGIDAIRE FGID2466QD2A
Needs spray arm
Near Puyallup, WA 98371
Branden W.
Job Details:
10/30/2020
WASHER-FRONTLOAD LG n/a
Customer concern is that washer leaks. Found hot water hose leaking at inlet valve. Inlet valve threads stripped causing leak. Replaced valve. Installed customer provided braided hose. Cycle tested. No other leaks found. ; used 1 5220FR2006H (INLET VALVE (HOT)) from stock
Near Lakewood, WA 98498
Jacob P.
Job Details:
10/30/2020
DISHWASHER FRIGIDAIRE FGID2466QD2A
"Installed previously ordered control board, display boards and door seal. Test cycled, all checks ok."
Near Spanaway, WA 98387
Jacob P.
Job Details:
10/29/2020
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2
"Customer concern of unit vibrating. Found lint build up in blower housing and seized idler pulley. Cleaned lint out and replace idler pulley. Test cycled, all checks ok. ; used 1 Dc93-00634a (Idler pulley) from stock"
Near DuPont, WA 98327
Nick R.
Job Details:
10/29/2020
OTHER WHIRLPOOL GB2SHKXLT01
Preformed pm check cycle tested all checks good
Near Puyallup, WA 98375
Jacob P.
Job Details:
10/29/2020
WALL OVEN KENMORE 79042003605
"Installed new display board. Calibrated and cycle tested, all checks ok."
Near Tacoma, WA 98443
Branden W.
Job Details:
10/29/2020
WASHER-FRONT LOA SAMSUNG WF45K6200AW/A2 11
"Installed new stator, rotor, inverter board and door boot spring. Recallibrated. Cycle tested. All checks good."
Near Tacoma, WA 98404
Jacob P.
Job Details:
10/29/2020
RANGE WHIRLPOOL WFE540H0ES0
"Installed previously ordered bake element. Test cycled, all checks ok."
Near Tacoma, WA 98407
Jacob P.
Job Details:
10/29/2020
DRYER-ELECTRIC LG DLE1101W
"Installed previously ordered control board. Test cycled, all checks ok."
Near Lakewood, WA 98498
Jacob P.
Job Details:
10/29/2020
RANGE MAGIC CHEF CER1160AAH
"Installed previously ordered thermostat. Test cycled, all checks ok."
Near Buckley, WA 98321
Branden W.
Job Details:
10/29/2020
WASHER-FRONT LOA SAMSUNG WF45M5500AZ/A5
"Installed new shocks, mems sensor, hall sensor and inverter board. Recalibrated. Cycle tested with a load of towels. All checks good."
Near Tacoma, WA 98408
Jacob P.
Job Details:
10/29/2020
DISHWASHER FRIGIDAIRE FBD2400KW5B
"Customer concern of unit overflowing when using sink. Customer advised that garbage disposal isn't working and sink backs up when dishwasher drains. Found no high loop installed under sink. Found drain hose is aftermarket and is not flexible. Installed high loop as good as possible, test cycled machine. Machine functioning as designed. Advised customer that dishwasher is overflowing due to plumbing issue and they'll need a plumber to fix."
Near Spanaway, WA 98387
Branden W.
Job Details:
10/29/2020
WASHER-TOPLOAD SAMSUNG WA50R5400AV/US 02
Customer concern is that washer goes out of balance and produces UR (unbalanced) error no matter the load. Cycle tested with small load of towels. Found worn suspension rods causing tub to bounce and go out of balance. Needs new suspension rods. ; ordrng 4 DC97-16350U (ASSY DAMPER)s
Near Bonney Lake, WA 98391
Nick R.
Job Details:
10/29/2020
WASHER-TOPLOAD LG WT7200CW
"Customer concern that washer will not turn on at all, found the washers control board fails to store power causing washer not to power on. Needs new control board. ; ordrng 1 Ebr81634305 (Control board)"
Near Enumclaw, WA 98022
Nick R.
Job Details:
10/29/2020
WASHER-TOPLOAD MAYTAG MVWB765FW0
Preformed pm check found washer has a bad bearing in the transmission causing a loud sound in the spin cycle. Needs new transmission. Advised customer part is out of stock and they will need to move the washer to another location for us to service. ; ordrng 1 W10811956 (Gear case)
Near Buckley, WA 98321
Nick R.
Job Details:
10/29/2020
WASHER-FRONT LOA SAMSUNG WF45M5500AZ/A5
Tech was assigned as a helper;
Near Puyallup, WA 98375
Jacob P.
Job Details:
10/29/2020
WASHER-TOPLOAD MAYTAG MAV7657EWQ
Customer concern of unit not powering on. Good voltage to machine. Found bad contacts in lid switch causing no operation. Needs new lid switch. ; ordrng 1 WP22003804 (Lid switch)
Near Lake Tapps, WA 98391
Branden W.
Job Details:
10/29/2020
WASHER-FRONT LOA MAYTAG MHW5630HW0
Customer concern is that washer will not start a cycle. Found HMI unresponsive. Per Whirlpool TSB software in ACU has been updated to solve issue of washer not powering on or not starting. Need to test in service mode to determine if its ACU or HMI failure. Unable to access service mode as buttons are unresponsive. Needs new HMI and ACU. ; ordrng 1 W11322901 (ACU BOARD) and 1 W11322901 (Console)
Near Puyallup, WA 98374
Nick R.
Job Details:
10/29/2020
DISHWASHER KENMORE 58716253400
"Customer concern that dishwasher spray arm came off and was burned buy the heating element also top rack is broken. Found the lower spray arm, trap, and rack stops broken. Causing the dishwasher to not clean the dishes, and the top rack keeps falling. Needs lower spray arm, trap, and 4 racks stops.; ordrng 1 5304517203 (Lower spray arm) and 1 154252701 (Trap) and 4 5300809927 (Rack stops)s"
Near Bonney Lake, WA 98391
Nick R.
Job Details:
10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHV
"Customer concern that dishwasher soap dispenser seal has came off, found soap dispenser seal torn. Needs new soap dispenser. Installed new soap dispenser cycle tested all checks good."
Near Edgewood, WA 98371
Nick R.
Job Details:
10/28/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW
Customer said that the work order was supposed to be for the washer not the dryer. Advised customer to call back and create a work order for the washer. I DID NOT SERVICE THE DRYER AT ALL.
Near Spanaway, WA 98387
Jacob P.
Job Details:
10/28/2020
DRYER-ELECTRIC GE GTDP350EM2WS
"Installed previously ordered timer and knob. Test cycled, all checks ok."
Near Graham, WA 98338
Branden W.
Job Details:
10/28/2020
WASHER-FRONTLOAD LG n/a
Installed new hot water inlet valve. No leaks. Had to turn hot water off at water heater as washer was not removed from pedestal.
Near Gig Harbor, WA 98332
Nick R.
Job Details:
10/28/2020
RANGE n/a
We do not service Thermador. Advised customer to call AHS.
Near Spanaway, WA 98387
Nick R.
Job Details:
10/28/2020
DRYER-ELECTRIC WHIRLPOOL WED6400SB0
Customer concern that dryer makes a lot of noise found dryer with a worn idler pulley causing dryer to make a lot of noise. Needs new idler pulley. Installed new idler pulley cycle tested all checks good; used 1 8547174V (PULLEY-IDR) from stock
Near Graham, WA 98338
Branden W.
Job Details:
10/28/2020
DISHWASHER MAYTAG MDB7749AWM2
Installed new console. Cycle tested. All checks good.
Near Tacoma, WA 98408
Branden W.
Job Details:
10/28/2020
DISHWASHER FRIGIDAIRE LFID2459VF1A
"Customer concern is that dishwasher will produce error code and not operate. Unable to verify at time of service. Ran rinse cycle, full service cycle and normal cycle. Unit operating as designed at this time. Advised to call if issue persists. Customer said they have already paid the deductible."
Near Bonney Lake, WA 98391
Branden W.
Job Details:
10/28/2020
DISHWASHER GE GDT695SMJ2ES
Customer concern is that dishwasher does not dry well when not using heated dry option. Cycle tested dishwasher. All components operating as designed. Drying fan has good air movement. Did find drying agent dispenser empty. Advised that drying agent is required for best drying results. Also advised that heated dry should be used for best drying results. Dishwasher operating as designed.
Near Fife, WA 98424
Branden W.
Job Details:
10/28/2020
WASHER-TOPLOAD KENMORE 11016972500
Washer disassembled prior to service. Customer concern is that washer does not drain. Found sock stuck in drain pump causing unit to not drain. Removed sock. Drained washer. Advised we can not reassemble washer as it is a liability issue. Advised to not overload washer to prevent issue from reoccurring.
Near Tacoma, WA 98499
Nick R.
Job Details:
10/28/2020
DRYER-ELECTRIC ELECTROLUX EIMED55IMB0
Customer concern that dryer isn't heating. Found dryer with an open heating element causing dryer not to heat. Needs new heating element. ; ordrng 1 134792700
Near Puyallup, WA 98375
Branden W.
Job Details:
10/28/2020
DISHWASHER GE GSD2030Z02WW
Customer concern is that dishwasher pump would not run and unit is leaking. Found seized pump motor causing unit to not run. Also found water leaking at drain solenoid shaft. Needs new pump assembly. Needs auth. ; ordrng 1 WD26X10013 (motor/pump assy)
Near Puyallup, WA 98372
Branden W.
Job Details:
10/28/2020
DRYER-ELECTRIC MAYTAG MDE2500AYW
Customer concern is that 2 drum baffles fell out of dryer. Found broken baffles. Needs new drum baffles. Collected 75.00 deductible via check. Next appointment 10/30 8-12; ordrng 1 WP33002032 (baffle-drm tall) and 1 WP33001755 (baffle-drm short)
Near Puyallup, WA 98374
Nick R.
Job Details:
10/28/2020
WASHER-TOPLOAD WHIRLPOOL WTW8500DC5
"Customer concern that washer makes a grinding sound when the tub rotates and sometimes it doesn't drain. Found the washer with a bent washplate causing washer to make a grinding sound. Needs new washplate, also found the drain hose to far in the wall causing washer to back siphon. Adjusted and zip tied drain hose is the correct position. Advised customer that the washplate is on back order. ; ordrng 1 W10752283 (Washplate)"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
10/27/2020
WASHER-TOPLOAD MAYTAG MVWB855D3
"Customer concern of unit producing F5 error and beeping. Found when unit is plugged in, unit flashes F5 error and turns off. Unable to enter service mode or start cycle. Manually unlocked lid lock. Unit now stays on. Found all F5 errors stored (lid lock errors). Tried cycle testing lid lock in service mode, unit shut off. Lid lock is shorted, needs new lid lock. ; ordrng 1 W10810403 (Lid lock)"
Near Tacoma, WA 98409
Jacob P.
Job Details:
10/27/2020
WASHER-TOPLOAD SAMSUNG WA48H7400AP/A2
"Customer concern of unit not locking. Found lock broken and lid receiver possibly broken. Advised customer that we can order lid lock but can't guarantee it will fix the issue without also ordering the lid assembly, but the lid assembly is discontinued. Customer taking time to think about repair."
Near Tacoma, WA 98446
Branden W.
Job Details:
10/27/2020
WASHER-FRONT LOA WHIRLPOOL WFW9351YL00
"Customer concern is that power button broke. Found broken power button causing unit to not turn on. Also found failed tub bearing causing loud spin and wobbly basket. Needs new console assembly, rear tub, basket, belt, pulley and nut. Console is NLA. Collected 75.00 deductible via cash. ORHP to provide parts if found. ; ordrng 1 WPW10370317 (Console assembly (silver) NLA) and 1 WPW10370317 (Rear tub) and 1 WPW10370317 (Basket) and 1 WPW10283361 (Nut) and 1 WP8540088C (Pulley) and 1 WP8540101 (Belt)"
Near Tacoma, WA 98499
Nick R.
Job Details:
10/27/2020
WASHER-TOPLOAD KENMORE 11022102310
Customer concern that washer isn't cleaning the clothes. Found worn hub on the agitator causing the washer not to clean the clothes needs new agitator. ; ordrng 1 W11105119 (Agitator)
Near Spanaway, WA 98387
Nick R.
Job Details:
10/27/2020
RANGE WHIRLPOOL RF263LXTS3
Customer concern that ranges back right burner heat is high on low. Found back right burner bent out of shape and the infinite switch worn causing the ranger to work inconsistent. Needs new back right burner and infinite switch. Advised customers the part is on back order.; ordrng 1 WP660532 (Back right burner) and 1 WP3149400 (Infinite switch)
Near Tacoma, WA 98407
Jacob P.
Job Details:
10/27/2020
DISHWASHER SAMSUNG DMR78AHS/XAA
"Customer concern of 'LE' error code (leak error). Cleaned leak sensor. Found something rattling inside drain pump. Removed debris from drain pump. Test cycled, no signs of leak. All checks ok. Collected $75 deductible via check"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
10/27/2020
WASHER-FRONT LOA ELECTROLUX EIFLW55IRR0
Customer concern that washer leaks. Found 2 holes in door boot causing leak. Also found dispenser spraying wrong direction when filling fabric softener cup causing leak. Needs new door boot and dispenser assembly. Auth needed. Collected 75.00 deductible via card. ; ordrng 1 134964020 (housing) and 1 134616100 (bellows)
Near Spanaway, WA 98387
Nick R.
Job Details:
10/27/2020
DRYER-ELECTRIC SAMSUNG DVE45N5300F/A3
Customer concern that dryer won't heat. Found dryer with an open heating element causing dryer not to heat needs new heating element. Installed new heating element cycle tested all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Graham, WA 98338
Nick R.
Job Details:
10/27/2020
DISHWASHER WHIRLPOOL WDF520PADW5
Customer concern that dishwasher won't fill with water. Unable to verify concern tested the dishwasher at least 5 times. Dishwasher works as intended
Near Tacoma, WA 98407
Jacob P.
Job Details:
10/27/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A
"Costumer concern of unit powering down after selecting cycle and pressing start. Tested unit, unable to verify issue. Test cycled ×3, all checks ok. Advised customer to call back if problem persists."
Near Tacoma, WA 98465
Jacob P.
Job Details:
10/27/2020
WASHER-TOPLOAD HOTPOINT HTW200ASK0WW
"Customer concern of unit not working. Found belt slipped off of pulley causing no drum movement. Mounted belt. Test cycled, all checks ok."
Near South Hill, WA 98374
Branden W.
Job Details:
10/27/2020
WASHER-TOPLOAD GE GTW750CPL0DG
Customer concern is that washer does not fill enough. Cycle tested washer. Found proper fill levels. Advised that pressing deep fill will add additional 3 gallons. Holding deep fill for 3 seconds will allow max fill of 26 gallons. Washer ops as designed.
Near Buckley, WA 98321
Nick R.
Job Details:
10/27/2020
WASHER-FRONT LOA LG 796WM3770HVA
"Customer concern that washer leaks from soap dispenser, found a build up of fabric softener in the dispenser advised customers to use less fabric softener, washer works as intended."
Near Tacoma, WA 98446
Jacob P.
Job Details:
10/27/2020
DISHWASHER KENMORE 66514565N611
"Customer concern of unit leaking, not cleaning dishes and not drying dishes. Found lots of debris in filter, cleaned debris. Found spray arm not mounted to sump. Mounted spray arm. Test cycled unit, no signs of water underneath. Unable to verify leak. Tested heating element, checks ok. No rinse aid found in dishwasher. Advised customer that rinse aid is required to achieve proper wash and drying results. Machine functioning as designed at time of service."
Near Eatonville, WA 98328
Jacob P.
Job Details:
10/27/2020
WALL OVEN KENMORE 79048873901
"Installed previously ordered thermal fuse. Test cycled, all checks ok."
Near Tacoma, WA 98445
Branden W.
Job Details:
10/27/2020
WASHER-TOPLOAD KENMORE 11021302013
"Installed new tub ring, transmission, belt, pulley, hub and cover. Recalibrated washer. Cycle tested. All checks good."
Near Steilacoom, WA 98388
Jacob P.
Job Details:
10/26/2020
DISHWASHER WHIRLPOOL WDT780SAEM1
"Installed previously ordered wash pump and customer provided rack adjusters. Test cycled, all checks ok."