Near Puyallup, WA 98374
Jacob P.
Job Details:
06/08/2020
WALL OVEN MAYTAG MEW7530DS01
"Customer complaint of error code on machine, can't use oven at all. Pulled error codes, F1E1 error stored. Per service matters tech sheet, needs new MRC board.; ordrng 1 W10839510 (MRC Board)"
Near Orting, WA 98360
Branden W.
Job Details:
06/08/2020
DRYER-ELECTRIC FISHER PAYKEL DE7027G1US
151 error again. Needs main board. ; ordrng 1 Board (Main control)
Near Gig Harbor, WA 98335
Branden W.
Job Details:
06/08/2020
WASHER-TOPLOAD MAYTAG MVWB835DW0
Unable to remove washplate without breaking it and leaving washer unusable. Will need to cut washplate out. Ordered new washplate. Next service 6-10 10-2; ordrng 1 W10752187 (Bolt) and 1 W10902814 (Washplate)
Near Eatonville, WA 98328
Branden W.
Job Details:
06/08/2020
WASHER-TOPLOAD GE GTW685BSL1WS
Customer complaint that washer has musty smell and has water that can be heard in it after the cycle is complete. Water noise is balance ring. Advised this is normal. Cycle tested washer. Washer operates as designed. Drain hose in wall 6 inches and secured. Advised to run clean cycle and reduce amount of detergent.
Near Orting, WA 98360
Branden W.
Job Details:
06/08/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01
Customer complaint that dryer will not run. Just hums. Upon arrival found motor not running. Took unit apart and re-seated connections. All components look good. Cycle tested motor x30. Advised to call if issue persists.
Near Auburn, WA 98001
Branden W.
Job Details:
06/08/2020
DRYER-ELECTRIC LG DLEX3250W
"Installed new lint screen housing, baffle and moisture sensor mount. All checks ok."
Near Tacoma, WA 98446
Jacob P.
Job Details:
06/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Customer complaint of top left rack adjuster broken causing rack to fall. Replaced rack adjusters. Test cycled, all checks ok.; used 1 W10712395 (Rack adjusters) from stock"
Near Tacoma, WA 98408
Branden W.
Job Details:
06/08/2020
RANGE WHIRLPOOL GS465LELS0
"Customer complaint of no power to the unit after cleaning. Found spark module board, control board, and power supply pcb shorted and burned out. 120 vac into power board. 0 vca out of board. Needs new spark module board, control board, and power supply pcb. AHS to supply parts. Submitted to AHS ; ordrng 1 WPW10331686 (Spark module board) and 1 8523302 (Control board) and 1 9755076 (Power supply pca)"
Near Sumner, WA 98391
Branden W.
Job Details:
06/08/2020
DISHWASHER SAMSUNG DW80J3020US/AA
Customer complaint that dishwasher will not drain. Found dishwasher drains fine but drain line in wall is plugged causing no water to drain. Cycle tested dishwasher by draining into sink. All checks ok. Advised customer they have a plumbing issue.
Near Puyallup, WA 98372
Branden W.
Job Details:
06/08/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03
Installed new main PCB. Cycle tested. No wash pump movement. 50vac to pump now. Removed pump. Found impeller seized. Needs new pump. Next service 06-17 10-2; ordrng 1 DD82-01314A (Wash pump)
Near Orting, WA 98360
Branden W.
Job Details:
06/08/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2
Customer complaint that washer will not fill. Found washer not draining so it will not fill. Cleaned drain pump x15. Removed a lot of fabric pieces. Cycle tested. All checks ok. Advised to clean door boot and glass as there is a small amount if water running down front of washer due to poor seal.
Near Eatonville, WA 98328
Jacob P.
Job Details:
06/08/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4
"Customer complaint of 8C error (mems sensor error). Per Samsung tech guide, needs new mems sensor, wire harness, and sub pcb.; ordrng 1 DC92-02005A (UI Board Assy) and 1 DC93-00665A (Wire Harness) and 1 DC93-00278B (Mems Sensor)"
Near Graham, WA 98338
Branden W.
Job Details:
06/08/2020
WASHER-TOPLOAD MAYTAG MVWC565FW1
Customer complaint that washer will fill but not wash. Clothes are wet. Found F8-E2 (fill time out) error. Drain hose in standpipe about 2 feet. Past p trap causing a siphon when filling and washer to time out. Set drain hose 6 inches in stand pipe and secured with zip tie. Cycle tested with and without a load. All checks ok.
Near Puyallup, WA 98372
Jacob P.
Job Details:
06/08/2020
DRYER-ELECTRIC WHIRLPOOL WED8500DC3
"Customer complaint of squealing noise. Found seized idler pulley causing noise. Replaced idler. Test cycled, all checks ok. ; used 1 279640 (Idler pulley) from stock"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
06/08/2020
WASHER-TOPLOAD MAYTAG MVWB835DW1
"Customer complaint of no power to console and f6 e2 error (no communication from UI). Upon arrival, console completely dead. Main control diagnostic LED shows main control is okay. Needs new console assy. Console assy is out of stock.; ordrng 1 W10861510 (Console assy)"
Near Kent, WA 98030
Branden W.
Job Details:
06/08/2020
DRYER-ELECTRIC SAMSUNG DV350AER/XAA
Customer complaint that dryer will not dry properly. Found poor airflow and unresponsive moisture sensors causing unit to take a long time to dry and shut down before clothes are dry. Cleaned moisture sensors. Advised customer to have dryer duct cleaned through to the outside.
Near Buckley, WA 98321
Branden W.
Job Details:
06/08/2020
WASHER-FRONT LOA KENMORE 79641982410
Customer complaint that washer shakes. Found shipping bolts still installed. Removed shipping bolts. Cycle tested. Ops good. Found water supply valves leaking at wall left water off. Advised of the issue.
Near Tacoma, WA 98444
Jacob P.
Job Details:
06/08/2020
RANGE KENMORE 7909421340G
"Customer complaint of f10 error (overheat error). Tested ohms on temp probe at low and high temps, ohms in range. Needs new control board.; ordrng 1 316557118 (Control board) and 1 316419141 (Overlay)"
Near Sumner, WA 98391
Branden W.
Job Details:
06/08/2020
WASHER-TOPLOAD LG WT5680HWA
Installed new inlet valve. Cycle tested. All checks good.
Near Orting, WA 98360
Branden W.
Job Details:
06/08/2020
COOKTOP GE JGP336BED1BB
Installed previously ordered ignitor switch. Cycle tested. All checks ok. Checked for gas leaks with sniffer. No leaks detected.
Near Tacoma, WA 98409
Jacob P.
Job Details:
06/08/2020
WASHER-TOPLOAD WHIRLPOOL LSR8233EQ0
"Installed previously ordered drain hose. Test cycled, all checks ok. Left failed part with customer."
Near Puyallup, WA 98375
Jacob P.
Job Details:
06/08/2020
WASHER-FRONT LOA KENMORE 41741100000
"Customer complaint of unit shaking excessively. Checked shocks and bearing, all checks ok. Test cycled with load on high and medium spin speed, checks ok. Adviser customer of proper loading techniques and to call back if problem persists. Collected $75 deductible via cc."
Near Tacoma, WA 98409
Jacob P.
Job Details:
06/08/2020
RANGE WHIRLPOOL WFE515S0ES0
"Installed previously ordered infinite switch. Test cycled, all checks ok"
Near Tacoma, WA 98444
Branden W.
Job Details:
06/08/2020
WASHER-FRONT LOA KENMORE 11042922200
Installed new drain pump. Unable to fully test as water off in the neighborhood.
Near Puyallup, WA 98372
Jacob P.
Job Details:
06/08/2020
DISHWASHER GE GDT580SMF8ES
"Customer complaint of heating element not drying dishes. Found shorted thermistor in flood switch causing no heat. Replaced flood switch. Test cycled, all checks ok.; used 1 WD21X10519 (Flood switch) from stock"
Near Graham, WA 98338
Branden W.
Job Details:
06/08/2020
RANGE FRIGIDAIRE FES367ECB
Installed new bake element. Took oven door apart so customer could clean it. Reinstalled door. All checks good.
Near Sumner, WA 98391
Branden W.
Job Details:
06/08/2020
RANGE GE JGBP26WEV4WW
Installed new bake ignitor. Cycle tested. All checks ok
Near Bonney Lake, WA 98391
Branden W.
Job Details:
06/08/2020
OTHER WHIRLPOOL WRF560SEHZ
Complaint of leak at water inlet valve refrigerator wrapped on pallet in appliance department. No water access. Unable to water test. All components and trends visibly look ok.
Near Spanaway, WA 98387
Branden W.
Job Details:
06/08/2020
WASHER-FRONT LOA SAMSUNG WF45K6200AZ/A2
Customer complaint that washer knocks and produces UB error. Cycle tested with load of towels. Leveled washer legs and secured. Unit operating as designed at this time.
Near Puyallup, WA 98375
Jacob P.
Job Details:
06/08/2020
DRYER-ELECTRIC SAMSUNG DV48H7400EW/A2 02
"Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Also found vent behind dryer crushed from dryer being pushed back to far. Fixed vent, replaced heating element and idler pulley. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley), and 1 DC97-14486A (Heating element) from stock"
Near Tacoma, WA 98467
Jacob P.
Job Details:
06/02/2020
WASHER-FRONT LOA WHIRLPOOL WFW9550WW10
"Customer complaint of front seal being torn. Found unit with worn bearings causing basket to chew up front tub and door boot. Needs new rear tub, basket, tub gasket, front tub and door boot.; ordrng 1 W10772619 (Rear tub) and 1 WP8181673 (Tub gasket) and 1 WPW10283352 (Basket) and 1 W10250762 (Front tub) and 1 WP8182119 (Door boot)"
Near Gig Harbor, WA 98335
Branden W.
Job Details:
06/02/2020
WASHER-TOPLOAD LG WT5070CW
Customer complaint that washer produces FE (overfill) error. Has to turn water off at the wall. Found inlet valve stuck open causing unit to overfill. Needs new inlet valve assembly. Next service 6-10 10-2; ordrng 1 5221EA1008F (Inlet valve)
Near Tacoma, WA 98444
Branden W.
Job Details:
06/02/2020
WASHER-FRONT LOA KENMORE 11042922200
Customer complaint that washer will not drain. Found worn impeller on pump and debris in filter. Cleaned filter. Needs new drain pump. Next service 6-4 1-5; ordrng 1 280187 (Drain pump)
Near Orting, WA 98360
Branden W.
Job Details:
06/02/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01
Customer complaint that dryer makes noise. Found worn rear drum roller causing noise. Replaced roller. Cleaned and lubed others. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Near Orting, WA 98360
Branden W.
Job Details:
06/02/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01
Customer complaint that washer knocks and shakes in spin cycle. Tested without and with a load. Washer operates properly. Found pedestal flexing and creaking. Advised no issues with washer.
Near Gig Harbor, WA 98332
Branden W.
Job Details:
06/02/2020
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01
Customer complaint that upper washer leaks and produces LC1 error after previous company (AE Factory Service) replaced top and lid assembly. Found too not installed fully on right side allowing water to leak. Installed top properly. Cycle tested through full rinse and spin and wash portion of normal cycle. All checks good.
Near Tacoma, WA 98498
Branden W.
Job Details:
06/02/2020
DISHWASHER WHIRLPOOL WDF320PADW1
Customer complaint that dishwasher leaks from airgap and it's not drying. Removed and cleaned hose from airgap to disposal. Hose was clear. But is to small in diameter and causes water to back up. Advised a plumber is needed to install proper hose. Cycle tested dishwasher. No issues found. Good temp from element. Advised to make sure heated dry is turned on. Cleaned sump filter.
Near Milton, WA 98354
Jacob P.
Job Details:
06/02/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01
"Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Test cycled, all checks ok; used 1 Dc93-00634a (Idler pulley), and 1 Dc97-14486a (Heating element) from stock"
Near Graham, WA 98338
Jacob P.
Job Details:
06/02/2020
WASHER-TOPLOAD MAYTAG MVWC565FW0
"Customer complaint of unit not washing on bulky cycle. Found f8e1 error stored (long fill). Found cold water inlet valve screen plugged. Cleaned out screen. Test cycled, all checks ok."
Near Federal Way, WA 98003
Jacob P.
Job Details:
06/01/2020
COOKTOP KENMORE 91142475890
"Customer complaint of front right burner always on high, and that front right, front left, and rear left burners spark when trying to reseat element. Found bad contacts in infinite switch causing it to always be on high. Also found both large elements broken and unmounted, and loose receptacles causing sparks. Needs new infinite switch, large burners and receptacles. Inifnite switch discontinued, AHS to supply parts. Subbed online for auth, auth code 110SSSA; ordrng 1 WB23M1 (Infinite switch) and 2 WB30X253 (Surface element)s and 3 WB17X210 (Element receptacle)s"
Near Tacoma, WA 98444
Branden W.
Job Details:
06/01/2020
DRYER-ELECTRIC KENMORE 11087571601
Customer complaint that makes noise. Found blower housing full of debris. Cleaned housing. Also found moisture sensors broken. Needs new sensors. ; ordrng 2 WP3387223 (Moisture sensor)s
Near Puyallup, WA 98372
Branden W.
Job Details:
06/01/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03
Customer complaint of 3C error. Wash pump not working. Pump ohms in range at 10.7 all legs. No voltage from main board to pump. Needs new pump. Scheduled for 6-5 8-12; ordrng 1 DD82-01337A (Main PCB)
Near Graham, WA 98338
Branden W.
Job Details:
06/01/2020
RANGE FRIGIDAIRE FES367ECB
Customer complaint that bake element is broken and door glass is dirty. Found broken bake element. Needs new bake element. We will take door apart to let customer clean glass on return trip. 6-4 1-5; ordrng 1 318255401 (Bake element)
Near Graham, WA 98338
Branden W.
Job Details:
06/01/2020
OTHER FRIGIDAIRE PLHS68EESB2
"Customer complaint that water dispenser paddle is broken and ice maker does not work. Found ice maker functions but does not get water. Water filter removed causing no water. Also found paddle for water broke. Per customer's request, replacing filter with bypass. Reschedule 6-4 1-5; ordrng 1 241680503 (Module-paddle) and 1 241685703 (Padle) and 1 242227702 (Bypass filter)"
Near Graham, WA 98338
Branden W.
Job Details:
06/01/2020
WASHER-TOPLOAD GE GTW330ASK3WW
Customer complaint that washer will not operate. Found failed lid lock causing unit to not run a cycle. Replaced lid lock. Also found drain pump not operating. Cleaned pump. Cycle tested. All checks ok. ; used 1 WH01X27954 (LID LOCK QUICK RELEA) from stock
Near Spanaway, WA 98387
Branden W.
Job Details:
06/01/2020
RANGE GE JGBP30WEW1WW
Installed new ignitor. Cycle tested. All checks ok.
Near Tacoma, WA 98445
Branden W.
Job Details:
05/27/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11
Customer complaint that washer turns on or off by itself. Found DDC (add a door lock) and SC (drain) errors stored. Lock ohms at 46. Switch is good. Cleaned debris from drain filter. Cycle tested in quick wash. Advised to make sure add a garment door is properly closed. All ops ok at time of service.
Near Tacoma, WA 98498
Branden W.
Job Details:
05/27/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
Customer complaint that dryer is not heating. Found open heating element causing no heat. Replaced element. Lubed rollers. Cycle tested. All checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Tacoma, WA 98498
Jacob P.
Job Details:
05/27/2020
WASHER-TOPLOAD KENMORE UNAVAILABLE
"Customer complaint of unit not working. Found case bent and not secured to frame and back panel not secured to frame. Realigned case and secured back panel to frame. Was unable to full test unit due to customer having machine in their living room. Machine agitates and spins fine. Found agitator cap missing, needs new agitator cap. No model and serial tag. Called in for auth, claim denied due to failure occurring before policy started. Auth code 63NJHL."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
05/27/2020
RANGE JENNAIR n/a
"Installed previously ordered burner head and bake element. Test cycled, all checks ok."
Near Tacoma, WA 98445
Branden W.
Job Details:
05/27/2020
DISHWASHER WHIRLPOOL WDT780SAEM1
Customer complaint that dishwasher not washing or dissolving detergent pods. Cycle tested in normal and service modes. Good spray arm movement and pressure. 120 degree water temp to dishwasher. Found food debris and stickers in dishwasher. Cleaned filters and seals. Used detergent pod on normal wash. Pod dissolved in a minute or two. Only issue found was detergent dispenser has broken cover. Needs new dispenser. ; ordrng 1 W10861000 (Detergent dispenser)
Near Puyallup, WA 98374
Branden W.
Job Details:
05/27/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03
"Customer complaint that washer is leaking when water supply is on. Found inlet valve body has a crack causing leak. Needs new inlet valve assembly. Left water off. Rescheduled for 5-29 10-2; ordrng 1 DC97-15459H (VALVE WATER;AC110-127V,RUBBER SEALING, 4)"
Near Sumner, WA 98391
Branden W.
Job Details:
05/27/2020
WASHER-TOPLOAD LG WT5680HWA
"Customer complaint that washer will continuously drip and fill dispenser. Also that bleach dispenser not draining. Cleared plug in bleach dispenser. Found inlet valve seeping water. Needs new valve. Rescheduled for 6-3 10-2; ordrng 1 5221EA1008F (VALVE ASSEMBLY,INLET)"
Near Tacoma, WA 98445
Branden W.
Job Details:
05/27/2020
WASHER-TOPLOAD KENMORE 11027741600
"Customer complaint that washer has broken fabric softener dispenser, smells and doesn't clean properly. Found fabric softener dispenser cracked. Needs new dispenser. Found worn dog agits causing poor agitation. Needs new dispenser and dog agits. Advised to run numerous cleaning cycles to eliminate smell. Next service 6-5 1-5. ; ordrng 1 WP8528278 (DISPENSER) and 1 80040 (Dog agit set) and 1 WP358237 (Bolt)"
Near Tacoma, WA 98498
Branden W.
Job Details:
05/23/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
Customer complaint that dryer makes noise when running. Found both rear rollers worn causing noise. Replaced rollers. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 2 DC97-16782A (DRUM ROLLER) from stock
Near Puyallup, WA 98375
Branden W.
Job Details:
05/23/2020
RANGE SAMSUNG NE595R0ABSR/AA
Customer complaint that oven takes too long to preheat. And that convection fan not working. Found convection fan motor burned out. Causing no air movement. This is also causing long preheat times. Needs new convection fan motor. Rescheduled for 5-29 1-5; ordrng 1 DG96-00110E (Convection motor)
Near Kent, WA 98030
Branden W.
Job Details:
05/23/2020
WASHER-FRONT LOA SAMSUNG WF42H500AW/A2
Customer complaint that washer door will not close. Found door lock seized. Needs new door lock. Rescheduled for 5-29 10-2; ordrng 1 DC64-00519B (Door lock)
Near Buckley, WA 98321
Branden W.
Job Details:
05/23/2020
WASHER-TOPLOAD MAYTAG MVWB835DW1
Customer complaint that washer will not fill. Found errors F3-E2. F8-E1 errors stored. Both errors are water supply issues. Found hot and cold fill valve not opening causing unit to not fill. Needs new inlet valve assembly. Next appointment 5-27 10-2; ordrng 1 W11165546 (Inlet valve assembly)
Near Tacoma, WA 98445
Branden W.
Job Details:
05/22/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 01
LC1. 3C2. DC 5C. CR. Errors stored. Customer complaint that washer will not finish cycle. Found 3C2 error. Motor not moving. Per Samsung tech guide. Needs new inverter board. Advised customer that they will need to make washer accessible as we will need to be able to get to the back of it for the repair. ; ordrng 1 DC92-02076A (ASSY COVER PCB)
Near Spanaway, WA 98387
Branden W.
Job Details:
05/22/2020
RANGE GE JGBP30WEW1WW
Customer complaint that oven does not heat. Found failed bake ignitor causing unit to not light. Needs new ignitor. Ordered ignitor. Return visit 5-27 1-5; ordrng 1 WB2X9154 (Ignitor)
Near Tacoma, WA 98408
Branden W.
Job Details:
05/22/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03
Customer complaint that dryer makes squealing noise. Found worn drum roller. Replaced roller. Cleaned and lubed other rollers. Vacuumed inside of dryer. Performed airflow test. Test failed. Advised to have dryer duct cleaned ASAP. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Near Edgewood, WA 98372
Branden W.
Job Details:
05/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer complaint that dishwasher will not wash. Test voltage to wash pump. 120v. Plugged back in and pump ran. Tested several times. Pump runs good at this time. Advised to call if issue returns. Also advised to install dishwasher on runner boards same size as flooring.
Near Tacoma, WA 98409
Jacob P.
Job Details:
05/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Customer complaint of unit just filling and not washing and 'add dish' light is on. Upon arrival, asked customer to start dishwasher for us to try and reproduce issue, machine started washing. Advised customer that 'add dish' light is just an information light that you can add more dishes without restarting the cycle. Checked connections at control board and wash pump, checked for breaks in the wire harness, all checks ok. Reinstalled unit and tested again, all checks ok. Advised customer to call back if problem persists."
Near Puyallup, WA 98373
Branden W.
Job Details:
05/21/2020
RANGE SAMSUNG FE710DRS/XAA 01
"Customer replaced power plug at wall. Power cord now sitting properly with good connection. Range still shutting down intermittently. All connections are tight. No errors stored. Unable to reproduce issue at time of service. Per Samsung tech guide, need to replace main power board. Prior company has replaced a couple boards already. Submitted to AHS for repair/replace decision. ; ordrng 1 DE92-02439D (Main pcb), states that autho needed"
Near Lakewood, WA 98498
Jacob P.
Job Details:
05/21/2020
RANGE WHIRLPOOL WFG550S0HZ
Customer complaint that unit will not bake. Found broken igniter causing no bake ignition. Needs new igniter.; ordrng 1 WP9758079 (Igniter)
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/21/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4
Customer complaint that washer will not run cycle. Found main board loses power in agitation and shuts down. Needs new main board. Rescheduled for 5-28 10-2; ordrng 1 DC92-02005A (Main pcb)
Near Orting, WA 98360
Branden W.
Job Details:
05/21/2020
COOKTOP GE JGP336BED1BB
Customer complaint that front right burner does not ignite. Found ignitor switch on valve not sending voltage. Needs new switch. Gas cooktop will need to be removed to repair. Rescheduled for 5-27 1-5; ordrng 1 WB24T10071 (SWITCH GAS VALVE) and 1 WB02X26088 (Foam tape)
Near Tacoma, WA 98404
Branden W.
Job Details:
05/21/2020
DRYER-ELECTRIC MAYTAG MEDC465HW0
Complaint of no heat. Power cord removed prior to service. Found open thermal cut off. Replaced thermal cut off and hi limit thermostat. Found crushed vent behind dryer causing no airflow and dryer to overheat. Reinstalled power cord. Advised that dryer vent needs to be corrected before using dryer. Dryer ops as designed. ; used 1 W10900067 (CUTOFF-TML) from stock
Near Buckley, WA 98321
Branden W.
Job Details:
05/21/2020
DISHWASHER GE PDT845SSJ0SS
Customer complaint that dishes aren't getting dry. Found Error F128 (no rinse aid) stored. Cycle tested all components. All ops good. Advised that rinse aid is needed for proper drying. Also advised that drying fan runs for 90 minutes after cycle says it is complete unless door is opened. Calibrated turbidity sensor. All checks ok.
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
05/21/2020
RANGE SAMSUNG NE59M4320SS/AA
Customer complaint of control panel doesn't work. Tested all settings / buttons all checks ok. Advised customer to call back if problem persists.
Near DuPont, WA 98327
Jacob P.
Job Details:
05/21/2020
RANGE WHIRLPOOL GFE461LVS0
"Customer complaint of no power to unit. Testes power into the unit, found breaker was switched off. Switched breaker back on test cycles all checks ok"
Near Auburn, WA 98002
Branden W.
Job Details:
05/21/2020
DRYER-ELECTRIC KENMORE n/a
Complaint that dryer does not work after car hit power transformer. Dryer is missing the model and serial tag. Found open thermal fuse causing dryer to not run. Replaced thermal fuse. Cycle tested. Dryer operates properly. Unable to perform airflow test as dryer duct has a large hole in it. Advised that duct should be replaced ASAP. ; used 1 WP3392519 (FUSE-THRML) from stock
Near Tacoma, WA 98406
Branden W.
Job Details:
05/21/2020
RANGE KITCHENAID KGRT607HBS5
Customer complaint that oven does not bake. Found open bake ignitor causing unit to not bake. Replaced ignitor. Cycle tested to 350 degrees found temps about 25 degrees low. Calibrated temps. Oven operates properly. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Near Buckley, WA 98321
Branden W.
Job Details:
05/21/2020
DISHWASHER FRIGIDAIRE LFD2426TF2A
Customer complaint that dishwasher might be leaking. Removed dishwasher and found plumbing line inside of wall behind dishwasher leaking when dishwasher drains. No leaks from dishwasher. Rear wall is rotted and has mold. Subflooring also soaked. Advised customer of issue. Left dishwasher unmounted at customer request.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/21/2020
WASHER-FRONT LOA MAYTAG MFV9700SQ1
Customer complaint that washer not finishing cycle. Found washer draining slow causing unit to time out and produce SUD error. Cleared drain pump. Cycle tested. All checks ok.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/21/2020
DISHWASHER GE GDT695SSJ0SS
Installed new sensor and cut off. Cycle tested. All checks ok
Near Spanaway, WA 98387
Branden W.
Job Details:
05/21/2020
DRYER-ELECTRIC MAYTAG MED9800TQ0
Customer complaint that dryer takes 2 or more cycles to dry clothes. Ran airflow test. Test partially restricted. Good temps at 185 degrees on high. Found moisture sensors unresponsive causing dryer to shut off too soon. Cleaned moisture sensors. All checks ok.
Near Lakewood, WA 98499
Branden W.
Job Details:
05/20/2020
DISHWASHER KENMORE 66513773K600
Installed new wash pump. Cycle tested x3. All ops good. No leaks. Dishwasher has another load line tied in at junction box (disposal) that line ran under dishwasher frame and has hole in it. Taped hole in romex jacket. Advised customer about possible hazard.
Near Tacoma, WA 98445
Branden W.
Job Details:
05/20/2020
RANGE KENMORE 79094203317
Installed new terminal block and customer provided power cord. All checks ok. Range pulled out at time of service.
Near Auburn, WA 98001
Branden W.
Job Details:
05/20/2020
DRYER-ELECTRIC LG DLEX3250W
"Customer complant that drum baffle fell out. And Lint screen holder broke. Lint screen holder removed prior to service. Needs new moisture sensor bar, lint screen housing, baffle and screws. ; ordrng 1 4432EL1002A (Baffle) and 1 5209EL1002C (Duct assembly) and 1 4930EL2004D (Holder) and 4 1FTF0403399 (Screw)s and 2 1MTC0402632 (Screw)s"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
05/20/2020
RANGE JENNAIR n/a
"Customer complaint of broken bake element and front left burner does not ignite. Found popped bake element and plugged orifice on burner head, unable to remove blockage. Needs new bake element and burner head.; ordrng 1 WP71001680 (Bake element) and 1 WP7505P285-60 (Burner head)"
Near Puyallup, WA 98373
Branden W.
Job Details:
05/15/2020
RANGE SAMSUNG FE710DRS/XAA
Customer complaint is the range shuts off and restarts on it's own. Found power receptacle at wall broken causing power cord to not sit flush and lose connection. Advised they need an electrician to replace wall plug.
Near Tacoma, WA 98404
Branden W.
Job Details:
05/15/2020
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA
Washer basket spider support snapped causing unit to not spin properly. Advised of high cost to repair. No charge.
Near Tacoma, WA 98444
Jacob P.
Job Details:
05/15/2020
DISHWASHER KITCHENAID KUDC10FXSS6
Installed previously ordered top right slide cycle tested all checks ok
Near Puyallup, WA 98371
Branden W.
Job Details:
05/15/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500W
Installed new main control. Cycle tested. All checks ok
Near Sumner, WA 98391
Branden W.
Job Details:
05/15/2020
WASHER-TOPLOAD KENMORE 79631622310
Customer complaint that washer is leaking from right side. Found hole in outer tub causing leak. Needs new outer tub. Clutch assembly and suspension rods. Outer tub is NLA. ; rqstng P&A on 1 AJQ73614201 (Tub) and 1 AJK72989701 (Suspension rod) and 1 AEN73131403 (Clutch)
Near Tacoma, WA 98446
Branden W.
Job Details:
05/15/2020
WASHER-FRONT LOA GE GFWR4800F3WW
"Customer complaint that washer knocks and shakes in spin cycle. Found a lot of play in drum. Washer has worn tub bearings. Needs new tub, basket, seal and shocks. ; ordrng 1 WH45X10136 (Rear tub assembly) and 1 WH45X10137 (Basket and trunnion assembly) and 1 WH01X21994 (Tub seal) and 4 WH01X10727 (Shock)s"
Near Tacoma, WA 98444
Jacob P.
Job Details:
05/15/2020
WASHER-FRONT LOA KENMORE 41182311
Customer complaint of unit leaking. Found unit leaking from inlet valve. Replaced inlet valve. Test cycled all checks ok left failed part with customer.; used 1 5220FR2075L (Inlet valve) from stock
Near Tacoma, WA 98467
Jacob P.
Job Details:
05/15/2020
DRYER-ELECTRIC LG DLE1101W
"Customer complaint of d90 error and found vent behind dryer unattached. Ran air flow test with vent off and on, checks ok. Used worm clamp and attached vent to dryer. Cycle tested temps, all checks ok."
Near Tacoma, WA 98404
Branden W.
Job Details:
05/14/2020
LAUNDRY CENTER KENMORE 2661532413
Customer complaint Washer does not spin and dryer timer will not advance. Found washer motor harness and main harness broken. Also found suspension straps broken. Also found main board not sending voltage to motor capacitor. Also found dryer timer not moving. Needs new motor. Main harness. Suspension straps. Main board. Dryer timer. ; ordrng 1 WH49X20495 (TUB MOTOR) and 1 WL49X20360 (KIT SENSOR SPEED) and 4 WH01X20442 (STRAP ASSEMBLY)s and 1 WE04X22654 (Dryer timer) and 1 WH49X10101 (Washer main harness) and 1 WH12X10586 (Main control)
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/14/2020
DISHWASHER GE GDT695SSJ0SS
Customer complaint that dishwasher does not heat. Found tco open. Needs new tco and turbidity sensor. ; ordrng 1 WD21X22830 (Turbidity sensors) and 1 WD21X24096 (Cut off)
Near Graham, WA 98338
Branden W.
Job Details:
05/14/2020
DISHWASHER SAMSUNG DMT400RHS/XAA
Customer complaint is dishwasher is leaking from front towards end of cycle. Found leak from vent. Vent is not sealing. Also found torn door seal and failed door latch. Needs new vent assembly. Door seal and door latch; ordrng 1 DD94-01045A (Vent assembly) and 1 DD34-00002A (Door latch) and 1 DD62-00043A (Door seal)
Near Milton, WA 98354
Jacob P.
Job Details:
05/14/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01
"Installed previously ordered door seal. Test cycled, all checks ok."
Near Tacoma, WA 98409
Branden W.
Job Details:
05/14/2020
WASHER-FRONT LOA KENMORE 11047511701
Customer complaint that washer does not spin. Cycle tested in several cycles and service mode. Unit spins to 1k rpms. Tested with a load and found excessive vibration. Found pedestal is broken causing washer to shake. Advised customer pedestal not part of appliance and is not covered.
Near Federal Way, WA 98003
Branden W.
Job Details:
05/14/2020
DISHWASHER ELECTROLUX EIDW6305GS0
Customer complaint that upper rack is not getting clean. Found upper rack spray arm not turning freely and in wrong mounting position causing poor wash. Plastic bearing not seated properly in spray arm causing it to not rotate. Seated bearing and installed spray arm in proper position. 130deg water to dishwasher. Good spray pressure and arm movement. All ops good.
Near Puyallup, WA 98371
Branden W.
Job Details:
05/13/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500W
CUSTOMERS COMPLANT THAT THE UNIT WILL NOT SHUT OFF UNLESS OPEN DOOR OR UNPLUG FROM WALL. TESTED MOTOR RELAY AND FOUND THAT IT STUCK CLOSED EVEN AFTER UNPLUGED. NEEDS NEW MAIN CONTROL. UNPLUGGED LIGHT BULB AT CUST REQUEST.; ordrng 1 DC92-01896D (ASSY HOLDER PCB)
Near Sumner, WA 98390
Branden W.
Job Details:
05/13/2020
DRYER-ELECTRIC MAYTAG MED6600TQ0
CUSTOMER COMPLAINT OF BROKEN LINT SCREEN. FOUND LINT SCREEN BROKEN IN 2 PIECES. NEEDS NEW LINT SCREEN. SENDING PART DIRECT TO CUSTOMER.; ordrng 1 WP8572270 (screen)
Near Enumclaw, WA 98022
Branden W.
Job Details:
05/13/2020
WALL OVEN GE JKP28B0F2BB
CUSTOMER COMPLAINT OF BROIL ELEMENT IN UPPER OVEN IS BROKEN. FOUND BROIL ELEMENT IS BENT. NEEDS NEW ELEMENT.; ordrng 1 WB44T10051 (broil element)
Near Spanaway, WA 98387
Branden W.
Job Details:
05/13/2020
DISHWASHER ELECTROLUX EI24ID30QS0A
ARRIVED AT 242. PEOPLE AT THAT HOUSE SAID IT IS IN THE ADDITIONAL DWELLING UNIT. WENT TO THAT HOUSE. CUSTOMER CAME OUT AND SAID THAT THE DISHWASHER WAS REMOVED AS THE KITCHEN IS TORN APART. ADVISED TO CALL INTO WARRANTY WHEN READY FOR SERVICE.
Near Tacoma, WA 98409
Branden W.
Job Details:
05/13/2020
RANGE WHIRLPOOL WFE540H0ES0
CUSTOMER COMPLAINT OVEN OVERHEATS. FOUND F3-E2 ERROR STORED. BAKE RELAY SHORTED CAUSING CONSTANT VOLTAGE TO BAKE ELEMENT. NEEDS NEW MAIN BOARD. BOARD IS FACTORY BACK ORDER WITH NO ETA. CUSTOMER DECLINED TO REPAIR AT THIS TIME.