Near Enumclaw, WA 98022
Branden W.
Job Details:
05/13/2020
WALL OVEN GE JKP28B0F2BB
CUSTOMER COMPLAINT OF BROIL ELEMENT IN UPPER OVEN IS BROKEN. FOUND BROIL ELEMENT IS BENT. NEEDS NEW ELEMENT.; ordrng 1 WB44T10051 (broil element)
Near Spanaway, WA 98387
Branden W.
Job Details:
05/13/2020
DISHWASHER ELECTROLUX EI24ID30QS0A
ARRIVED AT 242. PEOPLE AT THAT HOUSE SAID IT IS IN THE ADDITIONAL DWELLING UNIT. WENT TO THAT HOUSE. CUSTOMER CAME OUT AND SAID THAT THE DISHWASHER WAS REMOVED AS THE KITCHEN IS TORN APART. ADVISED TO CALL INTO WARRANTY WHEN READY FOR SERVICE.
Near Tacoma, WA 98409
Branden W.
Job Details:
05/13/2020
RANGE WHIRLPOOL WFE540H0ES0
CUSTOMER COMPLAINT OVEN OVERHEATS. FOUND F3-E2 ERROR STORED. BAKE RELAY SHORTED CAUSING CONSTANT VOLTAGE TO BAKE ELEMENT. NEEDS NEW MAIN BOARD. BOARD IS FACTORY BACK ORDER WITH NO ETA. CUSTOMER DECLINED TO REPAIR AT THIS TIME.
Near Puyallup, WA 98372
Branden W.
Job Details:
05/13/2020
DISHWASHER SAMSUNG DMT400RHS/XAA
CUSTOMER COMPLAINT THAT DISHWASHER LEAKS. DISHWASHER UNINSTALLED PRIOR TO SERVICE. FOUND INLET VALVE LEAKING. NEEDS NEW INLET VALVE. LEFT UNIT AS IT WAS PRIOR TO SERVICE.; ordrng 1 DD62-00084A (INLET VALVE)
Near Tacoma, WA 98409
Jacob P.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"CUSTOMER COMPLAINT THAT UNIT FILLS AND DOES NOT WASH. FOUND GOOD VOLTAGE TO WASH PUMP, NEEDS NEW WASH PUMP.; ordrng 1 W11084656 (WASH PUMP)"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/13/2020
DISHWASHER FRIGIDAIRE FFBD2408NS4A
CUSTOMER COMPLAINT THAT DISHWASHER DOES NOT START. FOUND DOOR LATCH TERMINAL BURNED OUT. NEEDS NEW DOOR LATCH; ordrng 1 5304517280 (latch)
Near Tacoma, WA 98404
Branden W.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2
CUSTOMER COMPLAINT OF UNIT NOT HEATING AND DRYING. FOUND F7-E1 (HEAT FAILURE) STORED. CYCLE TESTED HEATER. UNIT DOES HEAT. NEEDS NEW MAIN CONTROL AND THEMRISTER (OWI SENSOR).TOE PANEL MISSING PRIOR TO SERVICING.; ordrng 1 W11413274 (MAIN CONTROL) and 1 W11084121 (OWI SENSOR)
Near Puyallup, WA 98375
Branden W.
Job Details:
05/13/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EWA/3 01
CUSTOMER COMPLAINT THAT DRYER WAS MAKING NOISE THEN STOPPED WORKING. FOUND SEIAZED IDLER PULLEY CAUSED BELT TO COME OFF. REPLACED IDLER PULLEY. CYCLE TESTED. ALL CHECKS OK.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Near Tacoma, WA 98443
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD SAMSUNG WA45N3050AW/A4 01
CUSTOMER COMPLAINT THAT HOT WATER IS NOT HOT. CYCLE TESTED X2 IN HEAVY DUTY CYCLE. TEMPS AFTER FULL FILL ARE APPROX 85DEG. ADVISED THIS IS NORMAL. ALL CHECKS OK
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 01
CUSTOMER COMPLAINT THAT WASHER MAKES NOISE WHEN DRUM IS SPINNING. FOUND DEBRIS BETWEEN ROTOR AND STATOR. CLEARED DEBRIS. CYCLE TESTED. ALL CHECKS OK
Near Milton, WA 98354
Jacob P.
Job Details:
05/13/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01
CUSTOMER COMPLAINT OF DOOR SEAL BEING TORN. NEEDS NEW DOOR SEAL.; ordrng 1 DC62-00344A (DOOR SEAL)
Near Tacoma, WA 98444
Jacob P.
Job Details:
05/13/2020
DISHWASHER KITCHENAID KUDC10FXSS6
"CUSTOMER STATES OWNER SAID THAT MACHINE WILL TURN ON MOTOR, BUT DOESN'T FILL WITH WATER AND THAT TOP RIGHT TRACK IS BROKEN CAUSING IT TO FALL DOWN. TEST CYCLED, FOUND UNIT FILLING AND WASHING IN ALL CYCLES, ADVISED CUSTOMER UNABLE TO REPRODUCE ISSUE. NEEDS NEW TRACK.; ordrng 1 WPW10195623 (TRACK)"
Near Puyallup, WA 98374
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD WHIRLPOOL LLR6144AQ0
"CUSTOMER COMPLAINT THAT WHEN UNIT WENT IN SPIN CYCLE HEARD LOAD NOISE AND WOULD STOP MID CYCLE. FOUND TRANSMITION LOCKED UP CAUSING UNIT NOT TO OPERATE ALSO FOUND FAILED DOG AGITS. NEEDS NEW TRANSMISSION ,CLUTH, AND DOG AGITS. SUB ONLINE FOR AUTH.; rqstng P&A on 1 3360629 (gear case) and 1 285785 (clutch) and 1 80040 (agitator dogs)"
Near Lakewood, WA 98499
Branden W.
Job Details:
05/13/2020
DISHWASHER KENMORE 66513773K600
CUSTOMER COMPLAINT THAT DISHWASHER WAS MAKING NOISE THEN QUIT WASHING. 120V TO PUMP. PUMP FAILS TO ROTATE. TOOK SUMP APART. NO DEBRIS BLOCKING IMPELLOR. BEARINGS WORN ON PUMP. NEEDS NEW WASH PUMP/MOTOR; ordrng 1 WPW10757217 (motor-pump)
Near Tacoma, WA 98408
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03
CUSTOMER COMPLAINT THAT WASHER PRODUCED 'UB' ERROR WHEN SPINNING AND BASKET LOOKED BROKEN. FOUND NO ISSUES WITH WASH BASKET. CYCLE TESTED WITH A LOAD. ALL OPS OK AT THIS TIME. ADVISED ABOUT OUT OF BALANCE CONDITIONS.
Near Tacoma, WA 98445
Branden W.
Job Details:
05/13/2020
RANGE KENMORE 79094203317
FOUND TERMINAL BLOCK MELTED. NEEDS NEW TERMINAL BLOCK AND POWER CORD. ADVISED CUSTOMER POWER CORD ISNOT COVERED AND ONE WILL NEED TO BE PROVIDED.; ordrng 1 5303935271 (terminal block)
Near Enumclaw, WA 98022
Branden W.
Job Details:
05/13/2020
WALL OVEN GE JKP28B0F2BB
INSTALLED PREV ORDERED BROIL ELEMENT IN TOP OVEN. CYCLE TESTED. ALL CHECKS OK
Near Lakewood, WA 98498
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD KENMORE 11022912100
CUSTOMER COMPLAINT THAT CLOTHES COME OUT WET. CYCLE TESTED. WASHER SPINS AT PROPER SPEED. CLUTCH STRONG. ALL CHECKS OK
Near Tacoma, WA 98409
Jacob P.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Installed previously ordered wash pump. Test cycled, all checks ok"
Near Tacoma, WA 98404
Branden W.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2
INSTALLED NEW MAIN BOARD AND OWI SENSOR. CYCLE TESTED. ALL CHECKS OK
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/13/2020
DISHWASHER FRIGIDAIRE FFBD2408NS4A
INSTALLED PREV ORDERED DOOR LATCH. CYCLE TESTED. ALL CHECKS OK
Near Puyallup, WA 98372
Branden W.
Job Details:
05/13/2020
DISHWASHER SAMSUNG DMT400RHS/XAA
INSTALLED NEW INLET VALVE. LEFT FAILED PART WITH CUSTOMER AS IT CAUSED A WATER LEAK. UNIT UNISTALLED AT TIME OF SERVICE. INSTALLED FAR ENOUGH TO BE ABLE TO HOOK UP WATER. CYCLE TESTED. ALL CHECKS OK. NO LEAKS. ADVISED CUSTOMER WE CAN NOT INSTALL AS WE DID NOT REMOVE DISHWASHER.
Near Spanaway, WA 98387
Branden W.
Job Details:
05/13/2020
DISHWASHER GE GLD5560L15SS
INSTALLED SPRAY ARMS PREV TECH ORDERED. CYCLE TESTED. UNIT HAS GOOD WASH PRESSURE.
Near Eatonville, WA 98328
Branden W.
Job Details:
04/10/2020
DRYER-ELECTRIC KENMORE 41788042700
"CUSTOMER COMPLAINT DRYER NOT HEATIING AND MAKING LOUD NOISE. FOUND BLOWER WHEELS SEPERATED FROM MOTOR CAUSING NOAIR FLOW AND NOISE. ALSO FOUND WORN DRUM FELT NEEDS NEW MOTOR, LOWER WHEEL AND FELT.; rqstng P&A on 1 131775600 (blwr housing w/wheel) and 1 131560100 (motor) and 1 134440200 (seal felt upper) and 5 131205100 (screw)s, states that autho needed"
Near Eatonville, WA 98328
Branden W.
Job Details:
04/10/2020
DISHWASHER GE GDF570SGJ0BB
"CUSTOMER COMPLAINT THAT DISHWASHER BEEPS AND WILL NOT RUN. FOUND MAIN BOARD NOT ALWAYS SENSING DOOR IS LATCHED. NEEDS NEW MAIN BOARD.; ordrng 1 WD21X24901 (MACHINE CONTROL), warned against exceeding $300.00 pre-auth limit"
Near South Hill, WA 98374
Branden W.
Job Details:
04/10/2020
DISHWASHER GE GDT695SGJ2BB
CUSTOMER COMPLAINT THAT DISHWASHER WILL NOT TURN ON. FOUND DIAG STATUS LIGHT ON MAIN BOARD CONSTANTLY ON. PER GE TECH GUIDE. IT HAS CORRUPT SOFTWARE AND NEED TO REPLACE MAIN BOARD.; ordrng 1 WD21X24901 (MAIN BOARD)
Near Eatonville, WA 98328
Branden W.
Job Details:
04/10/2020
WASHER-TOPLOAD GE n/a
UNABLE TO FIND MODEL OR SERIAL TAG. CUSTOMER COMPLAINT THAT UNIT SHUTS DOWN MID CYCLE. FOUND FAULTY INLET VALVE. ALSO FOUND SHIFT MODE SELECTOR NOT OPERATING AND STUCK IN SPIN MODE. NEEDS NEW VALVE AND SHIFT MODE SELECTOR. CALLED FAHW TO ADVISE OF NO MODEL. THEY ARE GOING TO REPLACE THE WASHER. AUTH 3412071COLLECTED 75.00 DEDUCTIBLE VIA CC
Near Buckley, WA 98321
Branden W.
Job Details:
04/10/2020
DRYER-ELECTRIC SAMSUNG DV45H6300EW
CUSTOMER COMPLAINT THAT DRYER TAKES LONG TIME TO DRY. CYCLE TESTED DRYER. FOUND GOOD TEMPS BUT POOR AIRFLOW. ADVISED TO HAVE DRYER DUCTS CLEANED. CLEANED MOISTURE SENSORS. ALL OPS OK.
Near Orting, WA 98360
Branden W.
Job Details:
04/10/2020
RANGE KENMORE 79046583501
INSTALLED PREV ORDERED MAIN BOARD. CYCLE TESTED. ALL CHECKS OK
Near Spanaway, WA 98387
Jacob P.
Job Details:
04/10/2020
DISHWASHER MAYTAG WDT730PAHZ0
"INSTALLED PREVIOUSLY ORDERED WASH PUMP, GROMMET, CONTROL BOARD AND HEATING ELEMENT. TEST CYCLED, ALL CHECKS OK"
Near DuPont, WA 98327
Jacob P.
Job Details:
04/08/2020
DRYER-ELECTRIC SAMSUNG DVE45N5300W/A3
"INSTALLED PREVIOUSLY ORDERED CONTROL BOARD. TEST CYCLED, ALL CHECKS OK."
Near Spanaway, WA 98387
Branden W.
Job Details:
04/08/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A
CUSTOMER COMPLAINT THAT DISHWASHER HAS STANDING DIRTY WATER IN IT. FOUND THAT DISPOSAL BACKING UP CAUSING WATER TO RUN BACK INTO DISHWASHER AS DRAIN HOSE WAS NOT HIGH ENOUGH. SECURED DRAIN HOSE AS HIGH AS POSSIBLE. ASLO ADVISED TO MAKE SURE DISPOSAL IS CLEAR AT ALL TIMES SO WATER DOES NOT BACK UP. CYCLE TESTED. ALL CHECKS OK.
Near Enumclaw, WA 98022
Branden W.
Job Details:
04/08/2020
WASHER-TOPLOAD MAYTAG MVWB865GW0
INSTALLED PREV ORDERED INLET VALVE. CYCLE TESTED ON NORMAL AND RAPID WASH. ALL CHECKS GOOD.
Near Buckley, WA 98321
Branden W.
Job Details:
04/08/2020
DISHWASHER FRIGIDAIRE FFID2426TD1A
INSTALLED PREV ORDERED WASH PUMP. TESTED WITH BUCKET OF WATER AS UNIT IS UNINSTALLED OUTSIDE. ADVISED TO CHECK FOR LEAKS ONCE REINSTALLED AND CALL IF THERE ARE ISSUES.
Near Federal Way, WA 98023
Branden W.
Job Details:
04/08/2020
RANGE WHIRLPOOL WFE320M0ES1
INSTALLED PREV ORDERED MAIN BOARD AND TEMP PROBE. CYCLED TO 350. ALL CHECKS OK.
Near Tacoma, WA 98444
Branden W.
Job Details:
03/26/2020
WASHER-FRONT LOA FRIGIDAIRE FAFW3511KW0
INSTALLED PREV. ORDERED MAIN CONTROL. UNIT NO LONGER PRODUCING ERROR. CYCLE TESTED IN QUICK WASH AND SPIN ONLY. ALL OPS GOOD.
Near Puyallup, WA 98374
Branden W.
Job Details:
03/26/2020
WASHER-FRONT LOA LG WM3370HWA
CUSTOMER COMPLAINT THAT CLOTHES STILL WET AT END OF CYCLE. FOUND DRAIN PUMP FILTER PLUGGED CAUSING SLOW DRAIN. ALSO FOUND DETERGENT BUILD UP CAUSING A LOT OF SUDS IN WASH CYCLE. ADVISED TO RUN CLEAN WASHER CYCLE WITH BLEACH REGULARLY. CLEANED FILTER. ALL CHECKS OK.
Near Puyallup, WA 98374
Branden W.
Job Details:
03/26/2020
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 02
CUSTOMER COMPLAINT OF LONG DRY TIMES. FOUND VENT 100% PLUGGED AND HAS WATER IN IT. ALSO FOUND OPEN THERMAL CUT OFF. REPLACED CUT OFF. CLEANED INSIDE OF DRYER. DRYER OPS PROPERLY WITHOUT VENT. ADVISED UNIT CAN NOT BE USED UNTIL VENT IS CLEARED.; used 1 DC96-00887C (THERMAL CUT-OFF) from stock
Near Lakewood, WA 98499
Branden W.
Job Details:
03/26/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AW/A5 02
CUSTOMER COMPLAINT THAT MAIN WASHER WOULD NOT SPIN. FOUND DEBRIS LODGED IN PUMP CAUSING NO PUMP MOVEMENT. CEANED PUMP. CYCLE TESTED. ALL CHECKS OK.
Near Graham, WA 98338
Branden W.
Job Details:
03/26/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EV/A3 01
"COMPLAINT THAT DRYER MAKES NOISE AND JUMPS WHEN STARTED. FOUND WORN MOTOR CAUSING UNIT TO JERK ON STARTUP AND MAKE NOISE WHEN RUNNING. NEEDS NEW MOTOR ASSEMBLY AND BELT.; rqstng P&A on 1 DC93-00101N (MOTOR ASSEMBLY) and 1 6602-001655 (BELT), warned twice against exceeding $335.00 pre-auth limit, states that autho needed"
Near Eatonville, WA 98328
Jacob P.
Job Details:
03/26/2020
WALL OVEN ELECTROLUX EW30EW65GW6
"CUSTOMER COMPLAINT OF F23 ERROR. PER ELECTROLUX TECH SHEET, NEEDS NEW DISPLAY BOARD, FAN BOARD AND FAN MOTOR. CALLED IN FOR AUTH, AUTH CODE CCCN3X48E3CF.; ordrng 1 316576621 (DISPLAY BOARD) and 1 316519200 (FAN BOARD) and 1 5304463302 (FAN MOTOR), warned against exceeding $300.00 pre-auth limit"
Near Lakewood, WA 98498
Branden W.
Job Details:
03/26/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11
FOUND DRAIN PUMP HAS A DEAD SPOT CAUSING IT TO NOT RUN. NEEDS NEW PUMP.; ordrng 1 DC97-18150F (ASSY PUMP DRAIN)
Near DuPont, WA 98327
Branden W.
Job Details:
03/26/2020
LAUNDRY CENTER GE GUD27ESSM1WW
INSTALLED HOSE. UNIT STILL LEAKING. NEEDS NEW TUB ASSEMBLY. CALLED INTO GE TO SEE IF UNIT CAN BE REPLACED SINCE WE WILL BE ON LOCK DOWN. WAS TOLD BY TAG HE WOULD CALL BACK. NEVER RECIEVED A CALL BACK.; rqstng P&A on 1 WH49X27329 (kit tub 27 hub nut w)
Near Sumner, WA 98391
Jacob P.
Job Details:
03/24/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 02
"CUSTOMER COMPLAINT OF NOISY OPERATION AND NO HEAT. FOUND ALL 4 ROLLERS FAILED OR SEIZED AND OPEN HEATING ELEMENT. NEEDS 4 NEW ROLLERS AND HEATING ELEMENT. SUBBD ONLINE FOR AUTH.; rqstng P&A on 4 DC97-16782A (ROLLER)s and 1 DC97-14486A (ELEMENT), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Near University Place, WA 98466
Josh A
Job Details:
03/24/2020
WASHER-TOPLOAD GE GTW460ASJ9WW
found washer main control sending no voltage to lid lock causing unit to not run cycle.. needs new main control.advised customer we will contact her to set up return trip when we know when we will recieve part from warranty company.; rqstng P&A on 1 WH22X29556 (main control)
Near Puyallup, WA 98374
Jacob P.
Job Details:
03/24/2020
WASHER-TOPLOAD GE EWA5600G1WW
"CUSTOMER COMPLAINT OF PLASTIC IN CLOTHING, CLOTHES GETTING CAUGHT UNDER AGITATOR AND UNIT NOT DRAINING. FOUND BOTTOM OF BASKET EATEN THROUGH SO BASKET IS NO LONGER ATTACHED TO TRANSMISSION. BASKET HAS SHAKEN AND WORN THROUGH OUTER TUB AND TUB RING. PIECES OF BASKET FALLEN DOWN INTO DRAIN PUMP AND BROKE IMPELLER. NEEDS NEW DRAIN PUMP, BASKET, OUTER TUB, TUB RING AND TUB SEAL. SUBBD ONLINE FOR AUTH. AUTH CODE 218SSSA; ordrng 1 WH23X10030 (DRAIN PUMP) and 1 WH45X10060 (BASKET ASSY) and 1 WH45X20473 (OUTER TUB) and 1 WH49X21274 (TUB RING) and 1 WH02X10383 (TUB SEAL)"
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/24/2020
DRYER-ELECTRIC GE GTD33EASK0WW
"CUSTOMER COMPLAINT OF EXCESSIVE STATIC ELECTRICITY ON CLOTHES AFTER CYCLE. CALLED INTO GE TECH ASSIST, THEY ADVISED THAT NO MECHANICAL FAILURE WITH DRYER. INFORMED WE SHOULD ADVISED CUSTOMER TO USE DRYER SHEETS AND DRYER BALLS. MACHINE FUNCTIONING AS DESIGNED."
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/24/2020
WASHER-FRONT LOA LG WM3575CW
"CUSTOMER COMPLAINT OF UNIT NOT DRAINING AND DISPENSER FILLING WITH WATER. FOUND DRAIN PUMP WITH DETTACHED IMPELLER CAUSING NO DRAIN. REPLACED DRAIN PUMP. FOUND DISPENSER DRAWER ASSY VERY DIRTY. INSTRUCTED CUSTOMER HOW TO RMEOVE DRAWER AND CLEAN ASSY. TEST CYCLED, ALL CHECKS OK.; used 1 4681EA2001T (DRAIN PUMP) from stock"
Near Gig Harbor, WA 98335
Josh A
Job Details:
03/24/2020
DISHDRAWER FISHER PAYKEL DD24DCTX7
"installed main control and light pipe in upper dishdrawer and rotor in lower drawer, cycle tested, all checks good.customer to have plumbing issue addressed."
Near Tacoma, WA 98404
Josh A
Job Details:
03/24/2020
DISHWASHER GE GDF520PGJ0WW
"found dishwasher has a seized drain pump causing a no drain condition. needs new drain pumpresch for 3/31, 1-5; ordrng 1 WD19X25180 (drain pump)"
Near Orting, WA 98360
Josh A
Job Details:
03/24/2020
RANGE LG LRE3061BD/00
found front left burner on glass coocktop of range cracked. needs new cooktop.; rqstng P&A on 1 AGU73969710 (glass top)
Near Tacoma, WA 98407
Josh A
Job Details:
03/24/2020
OVEN-WALL FISHER PAYKEL FPOS302
"installed oven element, cycle tested, all checks good.customer would like a mailed invoice."
Near Tacoma, WA 98418
Josh A
Job Details:
03/24/2020
DRYER-ELECTRIC WHIRLPOOL WED4850BW0
"installed lock and heating element in dryer, cycle tested, all checks good."
Near Lakewood, WA 98499
Jacob P.
Job Details:
03/24/2020
WASHER-TOPLOAD KENMORE 11027042603
CUSTOMER COMPLAINT OF UNIT GETTING UNBALANCED ERROR. FOUND FRONT LEFT SUSPENSION ROD VERY WORN CAUSING UNIT TO GO OUT OF BALANCE. NEEDS NEW SUSPENSION RODS. COLLECTED $75 DEDUCTIBLE VIA CC; ordrng 1 W10820048 (suspension rods)
Near Lakewood, WA 98498
Josh A
Job Details:
03/24/2020
WASHER-TOPLOAD WHIRLPOOL WTW8040DW4
"replaced washers broken lid, cycle tested, all checks good."
Near Orting, WA 98360
Branden W.
Job Details:
03/24/2020
RANGE KENMORE 79046583501
CUSTOMER COMPLAINT THAT OVEN DOES NOT HEAT. FOUND STICKING RELAY ON MAIN BOARD CAUSING NO HEAT. NEEDS NEW MAIN BOARD.; rqstng P&A on 1 318296802 (clock/timer)
Near Tacoma, WA 98409
Josh A
Job Details:
03/24/2020
DRYER-ELECTRIC GE DCVH480EK0WW
"replaced seized idler pulley on dryer, cycle tested, all checks good."
Near Edgewood, WA 98372
Josh A
Job Details:
03/24/2020
COOKTOP FISHER PAYKEL CDV2-365HN N
unable to detect any abnormal gas smell from any of the burners. cooktop operating normally. normal spent gas smell from burners. all checks good.
Near Tacoma, WA 98498
Branden W.
Job Details:
03/24/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW
CUSTOMER COMPLAINT THAT DRYER IS NOT WORKING. UNIT NOT HOOKED AT AT TIME OF SERVICE. PLUGGED DRYER IN. DRYER WILL NOT START. ALL THERMAL COMPONENTS TESTED GOOD. BELT SWITCH GOOD. TESTED POWER INTO MOTOR 93V. OHMED MOTOR. OHMS OUT OF RANGE. NEEDS NEW MOTOR AND MAIN BOARD. MAIN BOARD HAS 123V IN BUT OUT PUTING OUT 93V. THIS IS UNRELATED TO PRIOR REPAIR COMPLAINT OF NO HEAT.; rqstng P&A on 1 DC92-01596D (MAIN PCB) and 1 DC93-00101N (MOTOR)
Near Puyallup, WA 98373
Jacob P.
Job Details:
03/24/2020
RANGE GE JGBP90MEB2BC
"INSTALLED PREVIOUSLY ORDERED IGNITER. TEST CYCLED, ALL CHECKS OK"
Near Puyallup, WA 98374
Jacob P.
Job Details:
03/24/2020
DISHWASHER SAMSUNG DW80J3020US/AA
"INSTALLED PREVIOUSLY ORDERED SUMP ASSEMBLY AND DISPENSER. TEST CYCLED, ALL CHECKS OK"
Near Graham, WA 98338
Branden W.
Job Details:
03/24/2020
RANGE SAMSUNG NE59J3420SS/AA
INSTALLED PREV ORDERED MAIN CONTROL. CYCLE TESTED. ALL OPS GOOD.
Near Puyallup, WA 98373
Branden W.
Job Details:
03/24/2020
RANGE HOTPOINT RB540SH2SA
"INSTALLED NEW OVEN THERMOSTAT, KNOB, FRONT RIGHT BURNER RECEPTACLE AND ELEMENT. CYCLE TESTED. ALL CHECKS OK. COLLECTED 75.00 DEDUCTIBLE VIE CC."
Near Enumclaw, WA 98022
Branden W.
Job Details:
03/24/2020
RANGE JENN-AIR JDS9865BDP22
CUSTOMER COMPLAIN THAT LEFT REAR BURNER WOULD NOT IGNITE. FOUND WIRE TO IGNITOR CAME OFF. REINSTALLED. CYCLE TESTED. ALL OPS OK.SUB. AUTH. ONLINE
Near Auburn, WA 98001
Jacob P.
Job Details:
03/24/2020
WASHER-FRONT LOA LG WM2650HRA
"CUSTOMER COMPLAINT OF UNIT LEAKING, UNSURE WHERE LEAK IS COMING FROM. INSPECTED ALL INTERNAL AND EXTERNAL HOSES, INLET VALVES, DRAIN AND RECIRCULATION PUMPS. NO SIGNS OF WATER. FOUND DIRTY DOOR GLASS AND DOOR BOOT CAUSING BAD SEAL. CLEANED GLASS AND DOOR BOOT. TEST CYCLED, ALL CHECKS OK. ADVISED CUSTOMER TO CALL BACK IF PROBLEM PERSISTS."
Near Tacoma, WA 98409
Jacob P.
Job Details:
03/24/2020
WASHER-TOPLOAD WHIRLPOOL LSR7333PQ0
"CUSTOMER COMPLAINT THAT CLOTHES ARENT GETTING CLEAN. FOUND WORN DOG AGITS CAUSING NO AGITATION. REPLACED DOG AGITS. TEST CYCLED, ALL CHECKS OK; used 1 80040 (AGITATOR DOGS) from stock"
Near Tacoma, WA 98405
Jacob P.
Job Details:
03/24/2020
RANGE KENMORE 91191471790
"INSTALLED PREVIOUSLY ORDERED BAKE ELEMENT. TEST CYCLED, ALL CHECKS OK"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
03/24/2020
WASHER-TOPLOAD MAYTAG MVWX655DW1
INSTALLED NEW SWITCH AND KNOB. ALL CHECKS OK
Near Puyallup, WA 98375
Jacob P.
Job Details:
03/24/2020
DRYER-ELECTRIC KENMORE 11069422801
"INSTALLED PREVIOUSLY ORDERED DOOR CATCH, HINGES, ROLLERS, PULLEY, BELT, AND TIMER. TEST CYCLED, ALL CHECKS OK. COLLECTED $75 DEDUCTIBLE VIA CC."
Near Graham, WA 98338
Jacob P.
Job Details:
03/24/2020
WASHER-TOPLOAD LG WT1701CW
CUSTOMER COMPLAINT OF WASHPLATE COMING OFF. FOUND LOOSE WASHPLATE BOLT. TIGHTENED BOLT. ALL CHECKS OK. NO CHARGE.
Near Puyallup, WA 98374
Josh A
Job Details:
03/24/2020
WASHER-TOPLOAD SAMSUNG WA40J3000AW/A2 11
"installed control amnd console, cycle tested, all checks good."
Near Spanaway, WA 98387
Josh A
Job Details:
03/24/2020
WASHER-FRONT LOA ELECTROLUX EFLW317TIW1
"installed drain pump, cycle tested washer, all checks good."
Near Puyallup, WA 98375
Josh A
Job Details:
03/24/2020
DISHWASHER MAYTAG MDB4949SDE2
"installed harness and board, cycle tested, all checks good."
Near DuPont, WA 98327
Josh A
Job Details:
03/24/2020
WASHER-FRONT LOA KENMORE 79641373211
"installed drain hose, cycle tested, all checks good,."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
03/24/2020
WASHER-FRONT LOA ELECTROLUX EFLS617STT0
"CUSTOMER COMPLAINT OF UNIT SHAKING A LOT. FOUND REAR SHOCKS DETACHED FROM TUB. REATTACHED SHOCKS. TEST CYCLED, ALL CHECKS OK. COLLECTED $75 DEDUCTIBLE VIA CC."
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/19/2020
DRYER-ELECTRIC GE GTD33EASK0WW
"CUSTOMER COMPLAINT OF EXCESSIVE STATIC ELECTRICITY ON CLOTHES AFTER CYCLE. CALLED INTO GE TECH ASSIST, THEY ADVISED THAT NO MECHANICAL FAILURE WITH DRYER. INFORMED WE SHOULD ADVISED CUSTOMER TO USE DRYER SHEETS AND DRYER BALLS. MACHINE FUNCTIONING AS DESIGNED."
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/19/2020
WASHER-FRONT LOA LG WM3575CW
"CUSTOMER COMPLAINT OF UNIT NOT DRAINING AND DISPENSER FILLING WITH WATER. FOUND DRAIN PUMP WITH DETTACHED IMPELLER CAUSING NO DRAIN. REPLACED DRAIN PUMP. FOUND DISPENSER DRAWER ASSY VERY DIRTY. INSTRUCTED CUSTOMER HOW TO RMEOVE DRAWER AND CLEAN ASSY. TEST CYCLED, ALL CHECKS OK.; used 1 4681EA2001T (DRAIN PUMP) from stock"
Near Gig Harbor, WA 98335
Josh A
Job Details:
03/19/2020
DISHDRAWER FISHER PAYKEL DD24DCTX7
"installed main control and light pipe in upper dishdrawer and rotor in lower drawer, cycle tested, all checks good.customer to have plumbing issue addressed."
Near Tacoma, WA 98418
Josh A
Job Details:
03/19/2020
DRYER-ELECTRIC WHIRLPOOL WED4850BW0
"installed lock and heating element in dryer, cycle tested, all checks good."
Near Tacoma, WA 98407
Josh A
Job Details:
03/19/2020
OVEN-WALL FISHER PAYKEL FPOS302
"installed oven element, cycle tested, all checks good.customer would like a mailed invoice."
Near Sumner, WA 98391
Jacob P.
Job Details:
03/19/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 02
"CUSTOMER COMPLAINT OF NOISY OPERATION AND NO HEAT. FOUND ALL 4 ROLLERS FAILED OR SEIZED AND OPEN HEATING ELEMENT. NEEDS 4 NEW ROLLERS AND HEATING ELEMENT. SUBBD ONLINE FOR AUTH.; rqstng P&A on 4 DC97-16782A (ROLLER)s and 1 DC97-14486A (ELEMENT), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Near University Place, WA 98466
Josh A
Job Details:
03/19/2020
WASHER-TOPLOAD GE GTW460ASJ9WW
found washer main control sending no voltage to lid lock causing unit to not run cycle.. needs new main control.advised customer we will contact her to set up return trip when we know when we will recieve part from warranty company.; rqstng P&A on 1 WH22X29556 (main control)
Near Puyallup, WA 98374
Jacob P.
Job Details:
03/19/2020
WASHER-TOPLOAD GE EWA5600G1WW
"CUSTOMER COMPLAINT OF PLASTIC IN CLOTHING, CLOTHES GETTING CAUGHT UNDER AGITATOR AND UNIT NOT DRAINING. FOUND BOTTOM OF BASKET EATEN THROUGH SO BASKET IS NO LONGER ATTACHED TO TRANSMISSION. BASKET HAS SHAKEN AND WORN THROUGH OUTER TUB AND TUB RING. PIECES OF BASKET FALLEN DOWN INTO DRAIN PUMP AND BROKE IMPELLER. NEEDS NEW DRAIN PUMP, BASKET, OUTER TUB, TUB RING AND TUB SEAL. SUBBD ONLINE FOR AUTH. AUTH CODE 218SSSA; ordrng 1 WH23X10030 (DRAIN PUMP) and 1 WH45X10060 (BASKET ASSY) and 1 WH45X20473 (OUTER TUB) and 1 WH49X21274 (TUB RING) and 1 WH02X10383 (TUB SEAL)"
Near Tacoma, WA 98444
Josh A
Job Details:
03/18/2020
WASHER-FRONT LOA FRIGIDAIRE FAFW3511KW0
"found washer producing an e90 error. as per frigidare service manual, there is a comunication problem between main board and motor board. checked and reseated conections, all conections good. as per service manual, main control needs to be replaced.subbed online for auth; ordrng 1 137006060 (main control), warned against exceeding $250.00 pre-auth limit"
Near DuPont, WA 98327
Jacob P.
Job Details:
03/18/2020
LAUNDRY CENTER GE GUD27ESSM1WW
"CUSTOMER COMPLAINT OF WATER LEAKING FROM WASHER AND BANGING AROUND AT THE END OF THE CYCLE. FOUND A LEAK COMING FROM TUB TO DRAIN PUMP HOSE. TEST CYCLED IN SPIN, CHECKS OK. ADVISED CUSTOMER MACHINE MAY SHAKE TOWARD END OF CYCLE, UNIT IS JUST TRYING TO BALANCE THE LOAD. NEEDS NEW DRAIN HOSE.; ordrng 1 WH41X10280 (hose drain inlet)"
Near DuPont, WA 98327
Josh A
Job Details:
03/18/2020
RANGE MAYTAG MER5755QAS
"installed range main control board, cycle tested bake to 350, and 400 with no issues. cycle testred broil, all checks good."
Near Tacoma, WA 98408
Josh A
Job Details:
03/18/2020
WASHER-TOPLOAD MAYTAG MVWC565FW1
"found a nickle under washplate of washer causing noisey operation. removed nickle, cycle tested, all checks good."
Near Orting, WA 98360
Jacob P.
Job Details:
03/18/2020
WASHER-FRONT LOA WHIRLPOOL WFW75HEFW0
"CUSTOMER COMPLAINT OF UNIT MAKING GRINDING SOUND IN SPIN CYCLE. TEST CYCLED, UNABLE TO VERIFY ISSUE. INFORMED CUSTOMER THE SOUND THEY ARE HEARING WHEN SPINNING THE BASKET BY HAND IS THE BALANCE RING ON THE BASKET. FOUND MACHINE UNLEVEL CAUSING MACHINE TO RATTLE. LEVLED MACHINE. TEST CYCLED, ALL CHECKS OK. ADVISED CUSTOMER TO CALL BACK IF GRINDING SOUND PERSISTS."
Near Fox Island, WA 98333
Josh A
Job Details:
03/18/2020
DISHDRAWER FISHER PAYKEL DD24DV2T9
"installed ground curcuit suggested by F&P, powered unit on, errors no longer present, cycle tested both drawers with a full rinse cycle and a full diagnostic cycle with no issues, all checks good."
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/17/2020
DISHWASHER KITCHENAID KDTE234GPS0
"CUSTOMER COMPLAINT THAT UNIT WILL NOT DRAIN. FOUND PIECE OF GLASS IN DRAIN PUMP CAUSING NO DRAIN. REMOVED GLASS. TEST CYCLED, ALL CHECKS OK. FOUND AIR GAP RING NOT PROPERLY INSTALLED, INFORMED CUSTOMER."
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/17/2020
DRYER-ELECTRIC ADMIRAL ADE7005AYW
"INSTALLED PREVIOUSLY ORDERED TERMINAL BLOCK AND CUSTOMER PROVIDED POWER CORD. TEST CYCLED, ALL CHECKS OK"
Near Puyallup, WA 98375
Jacob P.
Job Details:
03/16/2020
DRYER-ELECTRIC WHIRLPOOL WED8740DW1
INSTALLED PREVIOUSLY ORDERED LINT TRAP HOUSING. TEST CYCLED ALL CHECKS OK.
Near Tacoma, WA 98404
Josh A
Job Details:
03/16/2020
DISHWASHER KENMORE 58715159400
"found water supply valve turned off under sink. turned water supply on, cycle tested, all checks good."
Near Spanaway, WA 98387
Jacob P.
Job Details:
03/16/2020
WASHER-TOPLOAD WHIRLPOOL WTW5000DW0
"INSTALLED PREVIOUSLY ORDERED TRANSMISSION, PULLEY KIT, BELT AND ACTUATOR. ALSO FOUND TEETH ON HUB STRIPPED OUT. REPLACED HUB. RAN CALIBRATION, TESTED AGITATION, ALL CHECKS OK; used 1 W10528947 (HUB) from stock"
Near Puyallup, WA 98371
Branden W.
Job Details:
03/16/2020
WASHER-TOPLOAD MAYTAG LAT9416AAE
INSTALLED PREVOUS ORDERED TIMER CYCLE TEST ALL CHECKS OKAY
Near Tacoma, WA 98467
Josh A
Job Details:
03/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM1
"found one wire conection to thermostat loose and fell off tstat causing unit to be unable to read temp of water and disable heating circuit. reconected and crimped tight the wire to tstat, ran diagnostics to reset control, cycle tested on normal with all heat options. all checks good. unit heating properly."
Near Tacoma, WA 98404
Josh A
Job Details:
03/16/2020
WALL OVEN FRIGIDAIRE GLEB30M9FSD
"installed bake element, cycle tested, all checks good."
Near Puyallup, WA 98372
Jacob P.
Job Details:
03/16/2020
WALL OVEN GE JT965SK3SS
"INSTALLED PREVIOUSLY ORDERED COOLING FAN AND LIMIT SWITCHES. TEST CYCLED, ADVISED CUSTOMER TO CALL BACK IF PROBLEM PERSISTS."
Near Spanaway, WA 98387
Branden W.
Job Details:
03/16/2020
DRYER-ELECTRIC SAMSUNG DV45K6200EW/A3 02
"CUSTMER COMPLANT OF NOISE DURING OPERATION.FOUND TWO WORN ROLLERS, WORN BELT AND IDLER PULLEY AS CAUSE OF NOISE. REPLACED BOTH ROLLERS AND PULLY. REPLACED BELT AROUND DRUM. CYCLE TEST ALL CHECKS OKAY. ADVISED THAT VENT IN WALL IS LOOSE.; used 1 6602-001655 (BELT), 1 DC93-00634A (IDLER ASSEMBLY), and 2 DC97-16782A (DRUM ROLLER) from stock"
Near Tacoma, WA 98405
Josh A
Job Details:
03/16/2020
RANGE KENMORE 91191471790
"found unit has a broken bake element causing a no bake condition. needs new element.resch for 3/20, 1-5; ordrng 1 WB44K5012 (bake element-240v)"