Customer concern is that washer door is locked and unit will not start a cycle. Found error code for door latch malfunction. Entered service mode and tried to run diagnostic cycle. Unit will not pass C00 for lock test. Door locks but does not unlock. Found unit displaying 'door locked' light even when door is opened manually. Needs new door latch to fix issue. Follow up schedualed for 9/28 1pm-5pm; ordrng 1 WP8183270 (latch)

Installed new console cover. All checks good.

Installed new console cover. All checks good.

Arrived to install UI consol cover. Broke cover while trying to install. Will need to reorder cover.; ordrng 1 WD34X22265 (console cvr graphic)

Customer concern is DW consol panel loose causing start button to remain depressed. Confirmed consol panel broken and needs to be replaced. Follow up scheduled for 8/12 8-12; ordrng 1 WD34X22265 (console cvr graphic)