"Customer concern is washer is stuck in sensing, found no motor movment. Motor ohms in range. Found failed acu causing washer not to operate. Needs new ACU. Requires auth. ; ordrng 1 W11322901 (ACU)"

"Upon arrival washer not hooked up to utilities, Customer concern is that washer will not lock door or start a cycle. Pulled error codes.F0E2,F0E2,F5E4,F0E2,F5E4, unable to preform further diagnostics with out water or drain connections. Customer will call to reschedule; O-emld tckt"

Installed previously ordered parts. Cycle tested unit 3x. All checks good

"Customer concern is that dishwasher does not drain, leaking water from door. Also door falls unrestricted. During initial inspection found droken door cables, causing door to fall unrestricted. Cycle tested unit, found stripped drain pump impeller, causing unit to not drain. Also found unit leaking from multiple points. First locations of leak is from pressure switch, due to unit not being level. Also found worn door seal causing leak from bottom of door. Also found torn sweeper seal, causing leak from bottom of door. Found clogging spray arms causing poor wash quality. Needs new door seal, sweeper seal, link kit, drain pump and upper and lower spray arms. Advised customer parts show out of stock may take time to get parts. AHS TO SUPPLY. ; ordrng 1 WPW10077883 (SWEEPER SEAL) and 1 W11196317 (DOOR SEAL) and 1 8194001 (LINK) and 1 WPW10348269 (DRAIN PUMP) and 1 WPW10195598 (SPRAY ARM LOWER) and 1 W11219717 (SPRAY ARM UPPER)"

Customer concern is that dryer is not heating. Preformed airflow test failed(red) found open thermal cutoff causing dryer not to heat. Needs new thermal cutoff kit. Installed new thermal cutoff kit cycle tested dyer all checks good. Advised customer dryer vents need service before resuming operation of dryer.customer signed airflow acknowledgement.; used 1 279973 (CUTOFF-TML) from stock