"Customer concern is that washer does not drain and spin. Found F9e1 f0e2 via service mode. Found debris and severe buildup of fabric softener, causing unit to produce error and not comple.cycle. cleared debris and softener buildup. Cycle tested unit all checks advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."

"Customer concern is that dryer is making a squeaking noise durring operation. Found failed idler and worn belt causing noise, needs new belt and idler, installed new belt and idler cycle tested dryer all checks good. ; used 1 W10837240 (BRACKET), and 1 661570V (BELT) from stock"

"Customer concern is that washer does not run cycle on any cycle but quick wash. Found dsx5(door switch) ,1e(3e)(no spin), dc(unbalanced). Attempted cycle test of unit via heavy duty cycle, failed. Unit will lock doorthen stand idle. Attempted rinse and spin, fail unit will fill basket stand idle. Verified unit only complete cycle in quick wash cycle. faulty main control, not sending or receiving single voltage from mems sensor causing unit to not run cycle. Also found user board, failure, causing intermittent inability to select cycle. Needs new main and sub pcb and hall sensor. Advised customer parts show NLA. AHS TO SUPPLY ; ordrng 1 DC31-00098A (MOTOR BLDC-ASSY HALL SENSOR) and 1 DC92-00301J (PCB MAIN) and 1 Dc92-00303a (SUB PCB)"

"Installed previously ordered ACU, cycle tested washer, confirmed doorlock and motor operation. All checks good."

"Customer concern is washer is stuck in sensing, found no motor movment. Motor ohms in range. Found failed acu causing washer not to operate. Needs new ACU. Requires auth. ; ordrng 1 W11322901 (ACU)"