RPS goes above and beyond to care for their customers. They do this by hiring knowledgeable, respectful and professional staff. Their communication is top notch. I love the text feature. My favorite RPS standard is the appointment link. It takes the headache out of appliance repair appointments and offers transparency into the customer appointment queue the day of appointment. Usually there is a window of time that forces the customer to be home waiting, not knowing when the provider will show up. The waiting and not knowing is the worst! RPS shares the schedule with their customer so that the customer can check their place in the queue. Genius! I love the transparency and accessibility.
Thank you RPS for providing great customer service and for being available every time we have needed repairs.
We got an appointment in less than 2 days. And John came in ready wirh the door lock accessories needed to repair the washer door. We greatly appreciate this super fast and professional service. We’ve dealt with other companies in the past whereby they’d take 2+ weeks for their first visit, and would make us wait 1-2 more weeks for the replacement parts to arrive. You guys are awesome and thank you John!
Thank you very much