"Customer concern is that dishwasher does not drain after glass broke inside unit. Found broken glass in drain pump. With customer auth removed glass from pump assembly. Cycle tested unit 3x. All checks good. Advised customer on regular cleaning intervals, also Advised customer on using high quality detergent."

"Customer concern is that dryer produces noise during operation found drum wearing through front panel and case assembly. Also found failed front bearing, causing noise during operation. Found failed rear bearing, causing drum to ride forward and contact case and front panel asm. Needs new front bearing kit drum asm and rear bearing and case asm; ordrng 1 WE14X25080 (trap duct asm) and 1 WE49X20697 (DRYER BEARING REPAIR KIT) and 1 WE1M300 (Rear BEARING RETAINER) and 1 WE1M462 (DRUM SLEEVE) and 1 WE00X181L (BEARING) and 1 WE1M461 (O RING)"

"Customer concern is that washer making a squealing noise when filling with water. Cycle tested unit to confirm noise, found worn belt and cam causing belt to slip and produce noise during load sensing. Needs new belt and cam. Installed new belt and cam, cycle tested washer all checks good. ; used 1 W11239857 (BELT), and 1 W10721967 (CAM) from stock"

Tech was assigned as a helper;

"Customer concern is there is damage to the dishwasher door due to impact. Found damage to inner panel, console and outer door is warped. Needs new inner panel and console, customer elected for attempt to manualy repair outer door. Advised customer will attempt but may need outer panel if door panel alignments are off. Customer declined repair at time of service. Collected service fee via card."