Service History 100 - RPS Appliance Repair

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5200W/A3

Near Tacoma, WA 98498

Cameron M.

Job Details: 02/22/2022

"Customer concern is that dryer does not heat. Preformed airflow test failed (red). Found open heating element, causing unit to run without heating. Needs new heating element. Requires auth. ; ordrng 1 DC97-14486A (ASSY DUCT HEATER)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11096588210

Near Tacoma, WA 98444

Cameron M.

Job Details: 02/22/2022

"Customer concern is that dryer timer does not advance during sensor dry. Preformed airflow test failed (yellow). Cleand and calibrated moisture sensors. Cycle tested unit 3x. timer has faulty contacts, Causing timer to not advance time during sensor dry Cycle. Needs new timer. Requires auth. ; ordrng 1 WP3398194 (timer)"

We serviced a

KITCHENAID COOKTOP

Model JGP329SET1SS

Near Irving, TX 75063

Patrick

Job Details: 02/22/2022

"Customer concern unit leaking gas. Unit hot on arrival as cooking just completed. Leak appears to be coming from regulator attachment at bottom of unit. Must replace regulator, possible leak from burner valve as well. Retest once regulator is replaced and unit is cool.; ordrng 1 WB19T10078 (Regulator)"

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Coppell, TX 75019

Patrick

Job Details: 02/22/2022

"Customer concern, no operation from keypad. Confirmed. Found diag led on main control steady on, software error. Cycled power, unit began operating. All keys function. Must replace main control. ; ordrng 1 WD21X24900 (Main control)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8400TW03

Near Sachse, TX 75048

John

Job Details: 02/22/2022

Customer concern washer leaking water. Washer was full over capacity when I arrived. Emptied and drained unit. Cycle tested all checks good. Found stack of Bobby pins in front of door boot drain holes causing excess water not to drain and to pool up against inside of door boot causing leak from boot. Removed Bobby pins and advised Customer about proper load size for their machine. Unit functioning as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Coppell, TX 75019

Patrick

Job Details: 02/22/2022

"Customer concern, dropping from door during cycle. Confirmed issue. Found unit badly out of square preventing door from sealing cleanly. Squared unit and tested. Seems to be all good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM2

Near Frisco, TX 75034

Patrick

Job Details: 02/22/2022

"Customer concern, unit still not cleaning dishes. Found faulty motor causing lack of water pressure during wash causing poor results. Must replace sump assy. ; ordrng 1 W10837026 (Pump&motor), states that autho needed"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/ A2

Near Frisco, TX 75035

Patrick

Job Details: 02/22/2022

Customer concern unit taking too long to dry. Found clogged house vent causing issue. Passed test when disconnected. Recommend customer have vent professionally cleaned.

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631522211

Near Dallas, TX 75240

John

Job Details: 02/21/2022

Installed previously ordered transmission. Found wash nut to be stripped and unable to reuse. Needs new wash nut.; ordrng 1 4020FA4208J (Wash nut)

We serviced a

GE DISHWASHER

Model GDF610PSJ4SS

Near Carrollton, TX 75007

John

Job Details: 02/21/2022

Came to install control board. Found control board to be in serviceable condition but found UI to be not allowing unit to power on. Needs new UI Board.; ordrng 1 WD21X23462 (UI Board)

We serviced a

GE RANGE

Model JBP35DOK3BB

Near Garland, TX 75043

Patrick

Job Details: 02/21/2022

Replaced rf element and socket. Replaced lr element and socket. Tested unit. All checks good

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.23832100

Near Irving, TX 75063

John

Job Details: 02/21/2022

Customer concern washer will not drain or spin. Found burnt wires on timer causing unit not to drain or spin. Needs new timer.; ordrng 1 WP661649 (Timer)

We serviced a

GE RANGE

Model JBP26W0B4WW

Near Spanaway, WA 98387

Branden W.

Job Details: 02/21/2022

Customer concern is that oven bake element caught fire. Found shorted element. Needs new element. Advised to leave unit unplugged. Next appointment 2/24 1-5; ordrng 1 WB44T10011 (range oven bake elem)

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVAI

Near University Place, WA 98466

Cejay

Job Details: 02/21/2022

Installed previously ordered drain pump. Cycle tested unit all checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB725BW0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/21/2022

"Installed previously ordered outer tub, control and hub , cycle tested unit 3x. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Puyallup, WA 98372

Cejay

Job Details: 02/21/2022

Customer concern is that washer is not spinning. Shifter system failure fault via service mode.found failed actuator causing basket not to spin. Needs new actuator. Follow up scheduled for 03/07 8-12pm; ordrng 1 W10913953 (actuator)

We serviced a

GE WALL OVEN

Model JTP86S0H3SS

Near Puyallup, WA 98371

Branden W.

Job Details: 02/21/2022

Customer concern is that oven does not heat. Found open bake element causing unit to not heat. Needs new element. Next appointment 2/25 8-12; ordrng 1 WB44T10018 (element bake (3400w))

We serviced a

LG WASHER-FRONTLOAD

Model WM3670HWA

Near Tacoma, WA 98404

Cameron M.

Job Details: 02/21/2022

"Installed previously ordered drain pump, cycle tested unit 3x. All checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Edgewood, WA 98372

Branden W.

Job Details: 02/21/2022

"Customer concern is that dishwasher does not operate and produces F2 E2 (communication failure) error code. Found main board only sends 2.2vdc to user interface (should be 5vdc). Also found display segment burned out on interface display board. Also found vent leaking water between door panels. Needs new main control, user interface and vent assembly. Next appointment 2/25 10-2; ordrng 1 W10751502 (elect control board) and 1 W10917737 (housing-ui) and 1 WPW10428211 (vent asm)"

We serviced a

FRIGIDAIRE RANGE

Model LGGF3043KFR

Near Lake Tapps, WA 98391

Branden W.

Job Details: 02/21/2022

"Customer concern is that oven does not heat and right rear burner does not ignite. Found failed spark ,odule causing no spark to burner, found broken screws to burner bases. Also found broken bake ignitor causing no ignition for bake. Needs new burner base, spark module, ignitor, screws and harness. Next appointment 2/25 10-2; ordrng 1 316489403 (ignitor,burner) and 1 5304508269 (spark module kit) and 1 316536622 (ignitor/orifice as) and 4 316540900 (screw)s and 4 316240600 (screw)s and 1 5304494425 (harness)"

We serviced a

KENMORE RANGE

Model 790.78763407

Near Tacoma, WA 98405

Cameron M.

Job Details: 02/21/2022

"Installed previously ordered door handles, cycle tested unit 3x. All checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Enumclaw, WA 98022

Cejay

Job Details: 02/21/2022

Customer concern is that dishwasher door pops open. Could not reproduce error. Check dishwasher for errors via service mode. None found. Service pointer about issue all checks good. Found insulation binding door cable possibly causing door not to close all the way.Removed insulation from door cable. Cycle tested unit it multiple times with no issues. Advised customer if issues persists to call and schedule another appointment.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Irving, TX 75062

John

Job Details: 02/21/2022

Installed previously ordered inlet valve. Attempted to install drawer track but customer request I wait till return trip so they have time to widen opening for dishwasher in order to Uninstaller unit for service. Unit also has clogged and restricted upper and lower spray arms. Needs new spray arms.; ordrng 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)

We serviced a

GE DISHWASHER

Model GSD2100V70BB

Near Richardson, TX 75081

Patrick

Job Details: 02/21/2022

Replaced motor assy. Tested unit. All checks good.

We serviced a

GE OTHER

Model JVM1640BJ03

Near Wylie, TX 75098

Patrick

Job Details: 02/21/2022

"Customer concern, dead buttons on keypad, melted door panel. 7,8, and 9 do not register when pressed. Must replace ui, main board, and outer door skin. Ahs must supply parts.; ordrng 1 WB27X10718 (Smart board) and 1 WB27X10719 (Keypad) and 1 WB55X10813 (Door outer)"

We serviced a

GE WASHER-TOPLOAD

Model GTW330ASK4WW

Near Dallas, TX 75210

John

Job Details: 02/21/2022

"Customer concern washer continuously filling machine when turned off. Found inlet valve not closing properly causing water to flow into machine when powered off. Needs new inlet valve,; ordrng 1 WH13X26534 (Inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bonney Lake, WA 98391

Cejay

Job Details: 02/21/2022

"Installed previously ordered seal, vent and door gasket. Front panel not installed due to wrong color. Needs stainless steel door panel. Follow up scheduled for 03/09 8-12pm; ordrng 1 W11174872 (panel)"

We serviced a

GE WASHER-TOPLOAD

Model WPGT9350C0PL

Near Rockwall, TX 75087

Patrick

Job Details: 02/21/2022

"Customer concern, unit noisy during agitate. Tested empty, no fault detected. Tested under load, loud grinding noise from agitator, minimal wash motion. Disassembled, found splines on agitator heavily worn causing noise. Must replace agitator. ; ordrng 1 WH43X10027 (Pulsation asm)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AV/A4 01

Near Sachse, TX 75048

Patrick

Job Details: 02/21/2022

"Customer concern, clothes at after cycle finishes. Found unit dripping constantly. Failed inlet valve causing unit to malfunction. Must replace inlet valve. ; ordrng 1 DC97-15459G (VALVE WATER;AC110-127V,RUBBER SEALING, 5)"

We serviced a

GE WALL OVEN

Model PT7550SF2SS

Near Puyallup, WA 98375

Branden W.

Job Details: 02/21/2022

"Customer concern is that upper oven did not heat up. Cycle tested all components for both upper and lower ovens, all fans and elements operating properly. Cycle tested upper to 425 on convection and lower to 350 standard bake. Performed recalibration with newfi. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LET8648LW0

Near Dallas, TX 75214

John

Job Details: 02/21/2022

Customer concern dryer is not drying fast enough. Vent checked unit without home vent attached (green). Vent checked unit with home vent attached (green). Temp checks in range (140-185). Machine functioning as designed.

We serviced a

FRIGIDAIRE DISHWASHER

Model LFBD2409LF2B

Near Tacoma, WA 98445

Cameron M.

Job Details: 02/21/2022

"Customer concern is that dishwasher overflows from airgap. Cycle tested unit Found clogged airgap, causing unit to overflow airgap during drain portion of cycle. Cleared debris from airgap and hose to disposal. Cycle tested unit 3x, all checks good. Advised customer on clearing dishes before using dishwasher. Also advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Bonney Lake, WA 98391

Cejay

Job Details: 02/21/2022

"Installed previously ordered lid, hinge, and screws. Swapped lid strike. And removed coins from under wash plate. Cycle tested washer. All checks good"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7120HW0

Near Spanaway, WA 98387

Branden W.

Job Details: 02/21/2022

"Customer concern is that washer says it is due for yearly service. Performed diagnostic cycle, leveled washer. Performed recalibration. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LE5550XTW0

Near Carrollton, TX 75007

Patrick

Job Details: 02/18/2022

"Customer concern, unit not heating. Found hi limit start blown must replace there'll cut out of from truck stock. Found torn plastic discharge duct. Must replace from truck stock. ; ordrng 1 279769 (Thermal cut out) and 1 Btd48 (Duct)"

We serviced a

LG WASHER-TOPLOAD

Model WT7300CV

Near Wylie, TX 75098

John

Job Details: 02/18/2022

"Customer concern washer not coming on (no power). Upon pressing the power button the unit powers on. Ran test cycle, no issues found. Customer states, 'I have been holding my finger on the start button and its not working.' Advised Customer that he must power on unit before attempting to run it. Machine functioning as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM2

Near Frisco, TX 75034

Patrick

Job Details: 02/18/2022

"Replaced spray arms, tested unit. Both spray arms turning. All checks ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Frisco, TX 75034

Patrick

Job Details: 02/18/2022

Replaced control. Tested unit. All checks good

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Tacoma, WA 98406

Cejay

Job Details: 02/18/2022

Customer concern is that dryer does not heat. Preformed airflow test failed (yellow) found open element causing dryer not to heat. Needs new element. Installed new element. Cycle tested unit all checks good. Advised customer dryer ducts need service to allow for proper airflow; used 1 WP3387747 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDP02CRBL2

Near Rowlett, TX 75088

John

Job Details: 02/18/2022

Installed previously ordered door seal. Cycle tested all checks good.

We serviced a

GE RANGE

Model JB640DR4BB

Near Forney, TX 75126

John

Job Details: 02/18/2022

Installed previously ordered infinite switch and control board. Cycle tested all checks good. Was unable to reuse face plate from old control board. Needs new graphics faceplate.; ordrng 1 WB27T11005 (FACEPLATE GRAPHICS (BK))

We serviced a

WHIRLPOOL DISHWASHER

Model GU3600XTVB2

Near Forney, TX 75126

John

Job Details: 02/18/2022

"Customer concern dishwasher leaking water f4om underneath unit. Found worn diverter valve seal, causing water to leak from sump assy. Needs new sump assy.; ordrng 1 WPW10056309 (Pump & motor)"

We serviced a

FRIGIDAIRE DISHWASHER

Model PLD4375RFC0

Near Dallas, TX 75253

John

Job Details: 02/18/2022

Installed previously ordered drain pump. Tested heating element. All checks good. Advised Customer about using rinse aid and it's benefit to the drying of dishes. Unit functioning as designed.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHWC7500YW 0

Near Tacoma, WA 98403

Cejay

Job Details: 02/18/2022

Installed previously ordered bellow. Could not test unit as it was unistalled. Advised customer is there are any issues to call and schedule another appointment.

We serviced a

KENMORE DISHWASHER

Model 66512093K210

Near Puyallup, WA 98374

Cejay

Job Details: 02/18/2022

Installed previously ordered heater. Confirmed repair via service mode. All checks good

We serviced a

GE WASHER-TOPLOAD

Model GTWS8350HWS

Near Irving, TX 75062

Jorge

Job Details: 02/18/2022

"Installed previously ordered inlet valve and hose . Installed parts, tested unit and all checks good to manufacturer's proper functions at this time."

We serviced a

GE DRYER-ELECTRIC

Model GTD84ECSN1WS

Near Graham, WA 98338

Cejay

Job Details: 02/18/2022

Customer concern is that dryer is not heating. Preformed airflow test pass (green) found failed heater wire connection. Installed new wire connector. Cycle tested unit all checks good

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6300AV/US

Near Dallas, TX 75211

Jorge

Job Details: 02/18/2022

Installed previously ordered drain pump assembly. Cycle tested unit and all checks good to manufacturer's proper functions at this time

We serviced a

HOTPOINT WASHER-TOPLOAD

Model VBXR1090DBWW

Near Dallas, TX 75219

Jorge

Job Details: 02/18/2022

Customer concern unit is loud. Found worn out transmission and bearing causing unit to be loud. Need to replace transmission with bearing kit for proper functions ; ordrng 1 WH2X1198 (Tub bearing) and 1 WH38X10002 (Transmission)

We serviced a

LG RANGE

Model LDG4315ST/00

Near Mesquite, TX 75149

Jorge

Job Details: 02/18/2022

"When opened box found igniter broken. Tried to install igniter from van stock, also defective, luckily we stock 2 igniter in van. Installed igniter(#X002ZZ45TL) Tested and all checks good to manufacturer's proper functions at this time; used 1 X002ZZ45TL (Igniter) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF219ANW/XAA

Near Mesquite, TX 75149

John

Job Details: 02/18/2022

Arrived to install parts from Sears. Unit needs drain pump. Unit too damaged by rust to complete repair.

We serviced a

GE DISHWASHER

Model GSD5560G01SS

Near Murphy, TX 75094

Patrick

Job Details: 02/18/2022

On site to install upper rack speed by AHS. Part will not fit unit as rollers are incompatible. Return rack. Must order upper rack roller kit. Also found rinse air cap missing. Must replace; ordrng 1 WD12X10327 (Dishwasher roller and stud kit (4pack)) and 1 WD12X24238 (Cap fill)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near Murphy, TX 75094

Patrick

Job Details: 02/18/2022

Replaced adjusters tested unit. Found wrong clip ordered for rack tines. Must order clip.; ordrng 1 WPW10082853 (Pivot-tine)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Spanaway, WA 98387

Cejay

Job Details: 02/18/2022

Was unable to pull washplate. Wash plate will need to be cute out in order to complete repair. Needs new wash plate and bolt.; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW1

Near Richardson, TX 75082

Patrick

Job Details: 02/18/2022

"Customer concern, front bellows clamp fell out of place. Found clamp improperly installed. Corrected. Tested unit loaded with load of whites, good tumble, good drain, good spin."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8300SW2

Near Sachse, TX 75048

John

Job Details: 02/17/2022

Installed previously ordered belt and motor pully. Cycle tested all checks OK.

We serviced a

FRIGIDAIRE RANGE

Model FEF336BCH

Near Rowlett, TX 75089

John

Job Details: 02/17/2022

"Installed previously ordered FR and FL elements. Still not working. Voltage check each one getting 50-60 V. Replaced FR and FL infinite switch. Cycle tested all checks OK.; used 1 316436000 (INFINITE SWITCH, SMALL ELEME), and 1 316436001 (INFINITE SWITCH, LARGE ELEME) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45T3200AW

Near Dallas, TX 75233

Jorge

Job Details: 02/17/2022

Customer concern that washer not finishing cycle. Found the rods and springs to the machine worn out causing unit to get unbalanced and stop in the middle of a cycle. Needs rods and springs for proper functions; ordrng 4 DC97-16350S (Rod and springs)s

We serviced a

ELECTROLUX DRYER-ELECTRIC

Model EIED50LIW0

Near Graham, WA 98338

Cejay

Job Details: 02/17/2022

Installed previously ordered heater. Cycle tested unit all checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6800WL1

Near Puyallup, WA 98375

Cejay

Job Details: 02/17/2022

Installed previously ordered drain pump. Cycle tested unit all checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS0

Near Puyallup, WA 98374

Cejay

Job Details: 02/17/2022

Installed previously ordered pump and motor assembly. Cycle tested unit. All checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HC0

Near Garland, TX 75040

John

Job Details: 02/17/2022

Customer concern washer making loud noise. And stopping. Out machine in service mode to test components. All checks good. Ran unbalanced detection and machine shook violently. Re-leveled unit. Machine functioning as designed.

We serviced a

GE WASHER-TOPLOAD

Model WSLS1500H2WW

Near Dallas, TX 75209

Jorge

Job Details: 02/17/2022

Installed previously ordered pressure switch and hose.(Old parts were left with customer)Cycle tested and had to remove and reinstall closet door where unit is located. All checks good at this time.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9151YW00

Near Lakewood, WA 98499

Cejay

Job Details: 02/17/2022

"Customer concern is washer is not completing cycle and is making a loud sound during operation. Found shipping bolts still installed in washer. Found damaged pully wheel. And failed bearing in motor. Needs new motor, pully wheel and nut. Requires Auth ; ordrng 1 WPW10315848 (motor-drve) and 1 WP8540088C (pulley) and 1 WPW10283361 (nut)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T3200W/A3

Near Spanaway, WA 98387

Cejay

Job Details: 02/17/2022

Customer concern is that dryer is not heating. Preformed airflow test failed (yellow) tested resistances on element and operating thermostat and thermal cutoff All good. Thermistor resistances also good. Found loose connection at board to heater relay. Repeated connection cycle tested unit all checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model PDW78880J01SS

Near Dallas, TX 75231

John

Job Details: 02/17/2022

Customer concern dishwasher leaking. Found drain plug in disposal still installed with no high loop on drain line causing water to back up in unit causing leak. Also found wiring underneath unit twisted together with no wire nuts. Removed drain plug from disposal and added high loop. Added wire nuts to wiring underneath unit. Cycle tested all ch3cks OK.

We serviced a

LG DRYER-ELECTRIC

Model DLEX3700V

Near Frisco, TX 75035

Patrick

Job Details: 02/17/2022

"Customer concern, taking too long to drive. Discharge temp 150*on high. Soft fail on air flow test. D80 error code at end of cycle. This denotes 80% blockage in venting. Vent has already been professionally cleaned. Recommend replace inlet thermistor, outlet thermistor, and main control. ; ordrng 1 EBR85130503 (Control) and 1 6323EL2001B (Thermistor)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2

Near Irving, TX 75062

Patrick

Job Details: 02/17/2022

"Customer concern, unit will not heat. Verified concern. Found open element and seized idler pulley combined with poor air flow causing condition. Must replace element and idler. Authorization: 297epca; used 1 DC97-14486A (Element), and 1 DC93-00634A (Idler) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWPS2

Near Dallas, TX 75229

Patrick

Job Details: 02/17/2022

Replaced console. Tested unit. All checks good

We serviced a

GE COOKTOP

Model JGP97DSEK2SS

Near Sachse, TX 75048

Patrick

Job Details: 02/16/2022

Replaced igniter harness. Tested unit. All checks good

We serviced a

SAMSUNG WALL OVEN

Model NV51K6650SG/AA

Near Rowlett, TX 75089

Patrick

Job Details: 02/16/2022

Removed control. Advised customer to leave breaker turned off. ; O-emld tckt

We serviced a

GE RANGE

Model JBP82SOH3SS

Near Rockwall, TX 75087

Patrick

Job Details: 02/16/2022

"Replaced element, tested unit. All checks good"

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA 03

Near Dallas, TX 75212

Jorge

Job Details: 02/16/2022

Customer concern unit is not heating on bake.cycle. found safety gas valve staying closed causing the unit not to receive gas for unit to heat up. Tested igniter and checkedout good. Unit needs safety gas valve for proper functions ; ordrng 1 DG94-00449A (Safety gas valve)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Grand Prairie, TX 75050

Jorge

Job Details: 02/16/2022

Installed previously ordered top lid. Cycle tested and all checks good

We serviced a

HOTPOINT RANGE

Model RGB740BEHBWH

Near Irving, TX 75060

Jorge

Job Details: 02/16/2022

Customer concern that oven doesn't work. Found one of the terminals of the igniter was not making contact on connection. Reinstalled igniter connection tested Amp with clamp and all checks good at this time

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.63942101

Near Rockwall, TX 75032

Patrick

Job Details: 02/16/2022

"C customer concern unit will not turn. Found broken drive belt causing issue. Replaced from truck stock. Tested unit, all checks ok.; used 1 6602-001655 (BELT) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF7A

Near Buckley, WA 98321

Cejay

Job Details: 02/16/2022

"Installed previously ordered switch assembly and main control. Cycle tested unit, All checks good."

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW0

Near Tacoma, WA 98403

Cejay

Job Details: 02/16/2022

Customer concern is that washer lights don't come on and unit does not drain. evacuated water from tub. Check drain for clog. Found seized drain pump causing washer not to drain.needs new drain pump follow up scheduled for 02/23 1-5pm; ordrng 1 W10919003 (pump-water)

We serviced a

FRIGIDAIRE DRYER-ELECTRIC

Model FARE1011MW1

Near Tacoma, WA 98404

Cejay

Job Details: 02/16/2022

Customer concern is that dryer takes multiple cycles to dry. Preformed airflow test failed (red) advised customer to have ducts cleaned and replacement of crushed vent hose. Also Advised customer unit can not be used until vent issue is resolved. Customer signed airflow test acknowledgment.

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HBA

Near Tacoma, WA 98445

Cejay

Job Details: 02/16/2022

Installed previously ordered pump and hose. Cycle tested unit all checks good

We serviced a

GE DISHWASHER

Model DDT595SMJ2ES

Near Puyallup, WA 98373

Cejay

Job Details: 02/16/2022

Customer concern is that dishwasher is not turning on.Found failed UI causing unit not to operate. Needs new UI. Follow up scheduled for 02/23 8-12pm.; ordrng 1 WD21X23461 (kit svc ui top logic)

We serviced a

JENN-AIR RANGE

Model PRG3601P

Near Puyallup, WA 98374

Cejay

Job Details: 02/16/2022

Customer concern is that griddle will get up to temperature and then will shut off. Found failed thermostat and ignitor cause griddle to shut off prematurely. Needs new thermostat and ignitor. AHS to supply advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 73001047 (Thermostat) and 1 WP73001165 (IGNITER)

We serviced a

WHIRLPOOL WALL OVEN

Model RBD245PDB3

Near Garland, TX 75040

John

Job Details: 02/16/2022

Customer concern oven heating too slow. Found upper oven bake and broil element only heating to 175 degrees and then stopping. Found lower oven bake and broil elements only heating to 150 degrees and then stopping. Voltage checked all element only receiving 55-67 volts. Needs new control board. Control board NLA. AHS to supply parts.; ordrng 1 4448876 (Control board)

We serviced a

GE DISHWASHER

Model GHDA486N10SS

Near Garland, TX 75044

John

Job Details: 02/16/2022

Customer concern dishwasher not draining. Found drain pump getting proper voltage but not spinning. Also found leaking inlet valve. Needs new drain pump and inlet valve. Customer declined repair at this time. Left valve off under sink to stop leak.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Dallas, TX 75218

John

Job Details: 02/16/2022

Customer concern dishwasher leaking water. Found water leaking from diverter motor while wash pump is running. Found failed diverter shaft seal in sump. Needs new sump assembly.; ordrng 1 WPW10554963 (PUMP&MOTOR)

We serviced a

FRIGIDAIRE DISHWASHER

Model PDW78880J01SS

Near Dallas, TX 75231

John

Job Details: 02/16/2022

Customer concern dishwasher is not washing properly and leaving soap pod in bottom of unit. Found water valve turned off causing machine not to function. Turned on water valve. Cycle tested all checks OK. Machine functioning as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Coppell, TX 75019

John

Job Details: 02/16/2022

Installed previously ordered door gasket. Cycle tested all checks good.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW6620HC0

Near Rowlett, TX 75088

Patrick

Job Details: 02/16/2022

Replaced control. Tested unit. All checks good.

We serviced a

GE DISHWASHER

Model GDT695SGJ0BB

Near Garland, TX 75040

Patrick

Job Details: 02/16/2022

"Installed drain hose to replace aftermarket set previously installed. Not covered under warranty. Tested unit, all checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW7300DW0

Near Garland, TX 75041

Patrick

Job Details: 02/16/2022

Customer concern unit not completing cycles making strange rubbing noise. Found slider assy damaged causing issues. Replaced from truck stock. Tested unit all checks good. ; used 1 W10734521 (Slider) from stock

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV328AEW/XAA

Near Frisco, TX 75035

Jorge

Job Details: 02/16/2022

"Customer concern unit is getting too hot. Found open thermal fuse and grounded heater causing unit to stay hot continuously. Replaced heating element and thermal fuse. Cycle tested unit and all checks good to manufacturer's proper functions at this time; used 1 DC97-14486A (Heating element), and 1 DC47-00016A (Thermal fuse) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0 9.75

Near Plano, TX 75074

John

Job Details: 02/16/2022

"Installed previously ordered pulley, belt and shield. Cycle tested all checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM0001HTMA

Near Rowlett, TX 75089

John

Job Details: 02/16/2022

"Customer concern washer making louse noise while spinning. Found rear bearing failed causing loud noise while in use as well as play between basket and out tub. Needs new rear tub, drum, and tub seal. AHS to supply parts.; ordrng 1 AGM36598501 (Rear tub) and 1 3045ER1017L (Drum) and 1 4036ER4001B (Tub gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Rowlett, TX 75089

John

Job Details: 02/16/2022

Customer concern dishwasher not draining properly. Found drain pump not spinning fast enough. Voltage checks in range. Needs new drain pump. ; ordrng 1 W10876537 (Drain pump)

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Dallas, TX 75216

Jorge

Job Details: 02/15/2022

"Customer concern washer keeps dispensing water.found hot water side on the valve ,the solenoid stays open causing water to dispense continuously. Needs water valve replacement for proper functions ; ordrng 1 WH13X26535 (Water valve)"

We serviced a

FRIGIDAIRE RANGE

Model LFEF3054TFH

Near Grand Prairie, TX 75051

Jorge

Job Details: 02/15/2022

Found bad control board causing bake and broil elements to turn on. Need to replace for proper functions ; ordrng 1 5304508924 (Board control) and 1 316419146 (Overlay)

We serviced a

GE WASHER-FRONTLOAD

Model WCVH6800J1WW

Near Richardson, TX 75080

John

Job Details: 02/15/2022

Customer concern washer making loud noise and won't drain. Found drain pump shorted and not spinning causing water not to drain. Needs new drain pump.; ordrng 1 WH23X10028 (Drain pump)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC2

Near Dallas, TX 75211

Jorge

Job Details: 02/15/2022

Customer concern unit not working. Found broken rotor and stator motor with the F7E8 error code meaning unit was overloaded. Need to replace the rotor and stator motor assembly for proper functions ; ordrng 1 WTW8500DC2 (Slider assy) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10754158 (Stator motor)

We serviced a

FRIGIDAIRE WALL OVEN

Model PLEB30S8CCB

Near Coppell, TX 75019

John

Job Details: 02/15/2022

Installed previously refurbished control board. Cycle tested all checks good.

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11044932200

Near Spanaway, WA 98387

Cejay

Job Details: 02/15/2022

"Customer concern is that washer is leaking. No visible water signs inside washer cabinet. Visible backflow issues near drain pipe. Drain hose was inserted to far into stand pipe, adjusted and secured drain hose. Cycle tested washer 2x empty no leaks. Cycle tested washer with 6 bath towels no leaks. Unit is working as designed."