We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVSS3
Near Tacoma, WA 98405
Cejay
Job Details:
05/17/2022
"Customer concern is that dishwasher soap dispenser does not latch and top rack clips are broken. Also missing upper rack baskets. Advised customer missing parts are not covered. Found damaged detergent dispenser causing dispenser not to close. Also found damaged top rack clips. Needs new dispenser assembly, pivot tine and rack clip. Follow up scheduled for 06/01 8-12pm; ordrng 1 WPW10082853 (PIVOT-TINE) and 1 WPW10267076 (clip) and 1 WPW10199696 (dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM3
Near Carrollton, TX 75007
John
Job Details:
05/17/2022
"Customer concern DW not advancing cycle. Found diverter spinning and not finding home position causing wash motor not to start, needs new sump assy.; ordrng 1 WPW10482480 (pump&motor)"
We serviced a
GE DISHWASHER
Model GDF535PSR0SS
Near Carrollton, TX 75010
Chris
Job Details:
05/17/2022
Replaced switch and control. Tested. Unit checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near The Colony, TX 75056
John
Job Details:
05/17/2022
"Customer concern DW not starting cycle. Found using Service Diag. Mode no errors stored. Ran test cycle, found diverter continuously spinning and wash motor not starting. Needs new sump assy. AHS to supply out of stock parts.; ordrng 1 WPW10671941 (pump&motor)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW650SSN0WW
Near The Colony, TX 75056
Chris
Job Details:
05/17/2022
Customer concern is displaying is not lining up with correct cycles. Using newfi found unit was programmed to the incorrect model. Reprogrammed to correct model. Tested. Unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW2
Near The Colony, TX 75056
Chris
Job Details:
05/17/2022
Customer concern is unit not washing good. Found error code f7e1 stored for deactivated heating circuit. This occurs due to cold fills. Ran test cycle. Ran good with no errors. Everything operating as normal.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHWE300VF00
Near Graham, WA 98338
Cameron M.
Job Details:
05/17/2022
"Customer concern is that washer does not complete cycle, unit intermittently freezes at different points and flashes time remaining unresponsive to customer command to restart cycle. Cycle tested unit empty, found no mechanical defect. Entered service mode found f22 (door lock error) f21(long drain). Cycle tested unit 3x with customer provided load of 5 bath towels. Found failed door lock, causing unit to not lock door and run cycle. Needs new door lock. Advised customer to call when parts arrive. ; ordrng 1 WPW10253483 (latch)"
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FAFW3801LW4
Near Dallas, TX 75248
John
Job Details:
05/17/2022
Customer concern washer not spinning. Found washer not draining. Pump recieving voltage but not spinning. Needs newdrain pump.; ordrng 1 137221600 (pump)
We serviced a
GE DRYER-ELECTRIC
Model GFDN245EL0MS
Near Dallas, TX 75230
John
Job Details:
05/17/2022
"Customer concern dryer not starting and making humming sound. Found motor making humming soundbut not spinning. Ohmed out motor, fails. Needs new motor.; ordrng 1 WE17X22217 (motor & pulley)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model MED6230HW0
Near Dallas, TX 75243
John
Job Details:
05/17/2022
Customer concern dryer nor drying well enough. Found dryer heats properly but fails vent check (yellow). Advised Customer that vents will need to be cleaned in order for machine to function properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA 04
Near Frisco, TX 75035
Chris
Job Details:
05/17/2022
"Customer concern is unit not making ice. Found ice room and icemaker freezing over. Will need to replace icemaker, auger, control, y clips per Samsung. ; ordrng 1 DA97-15217D (Icemaker) and 1 DA82-01396A (Ice bin) and 1 DA97-12540G (Auger) and 1 DA94-02680A (Control pcb) and 1 DA82-02367A (Y clips)"
We serviced a
LG REFRIGERATOR
Model LFXS30766S/02
Near Plano, TX 75025
Chris
Job Details:
05/17/2022
Customer concern is items in freezer feel soft intermittently and some produce spoils too quickly. At time of service Temps In both sections normal. Found no ice build up. All fans running. Freezer was set at highest setting. Also unit is inside garage. Instructed issues like this are normal when not in conditioned space. Unit cooling good.
We serviced a
KENMORE REFRIGERATOR
Model 79574025412
Near McKinney, TX 75070
Chris
Job Details:
05/17/2022
Replaced icemaker ordered. Cycled and filled good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Bonney Lake, WA 98391
Cejay
Job Details:
05/17/2022
Installed previously ordered user interface. Cycle tested unit all checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Dallas, TX 75228
Patrick
Job Details:
05/17/2022
"Replaced control, ff light board, and fz light board. All checks good."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA5471ABP/XAA 01
Near Puyallup, WA 98374
Cejay
Job Details:
05/17/2022
Installed previously ordered main pcb. Unit still shows pe1 error. Unit date Oct 201. Called Auth department. Warrenty will be contacting customer.
We serviced a
KENMORE REFRIGERATOR
Model 79574025412
Near Richardson, TX 75081
Chris
Job Details:
05/17/2022
Customer concern is not cooling in either section. Found unit has sealed system failure. Compressor and fans running. Not cooling at all. Will need to replace sealed system. ; ordrng 1 ACQ85428622 (Cover assembly) and 1 TCA38151706 (Compressor) and 1 ADH69749103 (Filter drier) and 1 ADL73341411 (Ff evap) and 1 ADL73981008 (Freezer evap) and 1 ACG75305802 (Condenser)
We serviced a
LG WASHER-FRONTLOAD
Model WM3600HVA/01
Near Graham, WA 98338
Cameron M.
Job Details:
05/17/2022
"Customer concern is that washer leaks during operation. Found tear in door boot, causing unit to leak during operation. Needs new door boot. Installed new door boot, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on proper loading practices. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
LG WASHER-FRONTLOAD
Model WM3875HVCA
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/17/2022
"Customer concern is that washer does start cycle and not spinning. Cycle tested unit, found no basket movement, unit produces LE error (locked motor error). Found hall sensor ohms out of range, causing unit to not spin or wash. Needs new rps sensor. Installed new rps sensor. Cycle tested unit, all checks good. ; used 1 6501KW2002A (RPS SENSOR) from stock"
We serviced a
GE DISHWASHER
Model GSD3360D45SS
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/17/2022
"Customer concern is that dishwasher does not drain. customer added dish soap to clean unit, causing heavy oversuds conditions and induced heavy leak. Also found failed door seal and failed ininner door panel, causing unit to leak during operation. Needs new door panel and seal customer declined repair at this time."
We serviced a
KENMORE FREEZER
Model 2539287210
Near Plano, TX 75074
Chris
Job Details:
05/16/2022
Customer concern is unit leaking. Found drain frozen. Cleared drain. Unit checks good.
We serviced a
GE DISHWASHER
Model GSD2200G02BB
Near Lakewood, WA 98499
Cejay
Job Details:
05/16/2022
"Customer concern is that dishwasher leaks. 120v to wash pump, found seized wash pump. Causing dishwasher not to start. Could not reproduce leak at time of service. Needs new wash motor. Follow up scheduled for 05/23 1-5pm; ordrng 1 WD26X10013 (motor/pump assy)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11020222511
Near Tacoma, WA 98498
Cejay
Job Details:
05/16/2022
"Installed previously ordered gearcase, basket, drive block and spanner nut. Calibrated washer. Cycle tested unit all checks good."
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Murphy, TX 75094
John
Job Details:
05/16/2022
"Customer concern washer turning on and back off. Confirmed unit powers off 5 seconds after powering on and Control Borad clicking every 10 seconds indicating an issue with inverter board. Checked all connections between inverter board and Control Board, no issues found. Needs new inverter board.; ordrng 1 WH22X32957 (Inverter board)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Tacoma, WA 98498
Cejay
Job Details:
05/16/2022
"Customer concern is that washer makes noise during operation and is also leaking. Pulled error codes via service mode. F7E5, calibrated washer found failed transmission causing loud noise during operation could not reproduce leak. Found signs of leak coming from gearcase. Needs new gearcase and shift actuator. Requires Auth.; ordrng 1 W11454734 (GEARCASE) and 1 W10913953 (ACTUATOR)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AW/US 02
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/16/2022
"Customer concern is that washer does not drain. Found unit full of water at time of service. Cleared unit of water. Found Debris in drain pump, causing unit to drain and spin. Cleaned out drain pump, cycle tested unit 3x all checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Allen, TX 75002
Chris
Job Details:
05/16/2022
Installed control board ordered. Dispenser functions still not working. Unit either has broken wire in door or in cabinet per Samsung. Will need door. If door doesn't fix issue there is a broken wire in cabinet. ; ordrng 1 DA82-02804A (A/S ASSY-FOAM FRE DISPENSER)
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAB4
Near Puyallup, WA 98374
Cameron M.
Job Details:
05/16/2022
"Installed previously ordered vent, handle and bezel, cycle tested unit 3x. All checks good"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11092592200
Near Tacoma, WA 98445
Cameron M.
Job Details:
05/16/2022
"Customer concern is that washer makes noise during operation. Cycle tested unit, found broken dog agits causing noise during wash cycle. Installed new dog agits, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash. Advised customer on regular cleaning intervals for optimal performance. ; used 1 80040 (AGITATOR DOGS) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 79572053114
Near Dallas, TX 75217
John
Job Details:
05/16/2022
Tech was assigned as a helper;
We serviced a
LG WASHER-FRONTLOAD
Model WM9000HVA
Near Rowlett, TX 75088
John
Job Details:
05/16/2022
"Came to install control board. Once installed and powered on, all lights on UI come on and display showes 1888. All buttons unresponsive. Checked UI and Control board connections no issues found. Needs new control board.; ordrng 1 EBR79584103 (Control Board)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EZ/A3
Near Coppell, TX 75019
Chris
Job Details:
05/16/2022
Customer concern is unit not heating. Found open heating element. Will need to replace heater assembly. ; ordrng 1 DC93-00154A (ASSY DUCT HEATER-MODULE)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS02
Near Farmers Branch, TX 75234
Chris
Job Details:
05/16/2022
Customer concern is lights not working. Will need to order light to determine which light is broken. All lights are in series. ; ordrng 4 W11462342 (Led)s
We serviced a
KENMORE REFRIGERATOR
Model 79572053114
Near Dallas, TX 75217
Patrick
Job Details:
05/16/2022
"Replaced compressor, tested unit. All checks ok"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEQ9800LG1
Near Dallas, TX 75229
Chris
Job Details:
05/16/2022
Customer concern is unit not heating. Found thermal cutoff was open again. Replaced cutout and tested airflow. Airflow test failed but unit getting good airflow outside. Heating good. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Dallas, TX 75220
Chris
Job Details:
05/16/2022
Customer concern is unit intermittently not powering on. Ran diagnostics with newfi. No errors. Everything tested OK. Will need new interface. Flickering lights at display. ; ordrng 1 WD21X23461 (kit svc ui top logic)
We serviced a
ELECTROLUX WALL OVEN
Model EW30EW55GB4
Near Spanaway, WA 98387
Cejay
Job Details:
05/16/2022
Installed previously ordered bake element. Cycle tested unit all checks good.
We serviced a
AMANA WASHER-TOPLOAD
Model LWM423W
Near Dallas, TX 75240
John
Job Details:
05/16/2022
Customer concern washer leaking when draining. Found inlet of drain pump from tub cracked and leaking. Leaking increases when pump is activated. Needs new drain pump. AHS to supply NLA parts.; ordrng 1 35742P (Drain pump)
We serviced a
KENMORE WASHER-TOPLOAD
Model 11092592200
Near Tacoma, WA 98445
Cameron M.
Job Details:
05/16/2022
"Customer concern is that washer makes noise during operation. Cycle tested unit, found broken dog agits causing noise during wash cycle. Installed new dog agits, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash. Advised customer on regular cleaning intervals for optimal performance. ; used 1 80040 (AGITATOR DOGS) from stock"
We serviced a
GE RANGE
Model JBP66E0K4BB
Near Lakewood, WA 98499
Cejay
Job Details:
05/16/2022
Customer concern is that range has grease behind glass. Advised customer cleaning in not covered by warrenty. Advised customer on how to properly clean glass.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW7100DW0
Near Tacoma, WA 98443
Cameron M.
Job Details:
05/16/2022
"Customer concern is that washer interttantly leaks from bottom, mostly during cleaning cycle. Cycle tested unit 3x, found no mechanical defects. All signs of leakage are by result of oversuds conditions, causing unit to leak from rear vent during high speed spin cycle.advised customer to monitor and call if issue persists. Also Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent for best wash results."
We serviced a
LG DRYER-ELECTRIC
Model DLE1101W
Near Forney, TX 75126
Patrick
Job Details:
05/16/2022
"Replaced control board and ui, no change. Verified 244vac to terminal. Clean to ground. Reset breaker. No change. Found voltage at neutral line 50vac to l2 122vac to l1. Disconnect from terminal and tested again. Confirmed,. Issue in electrical source to unit. Customer must have electrician diagnose and repair."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Forney, TX 75126
Patrick
Job Details:
05/16/2022
Not home 5/16; O-emld tckt
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.28812790
Near Carrollton, TX 75007
John
Job Details:
05/16/2022
Customer concern washer lid switch broken. Confirmed lid switch broken. When I tried to change lid switch I found that the male side of the plug was cracked and wires where cut off. Attempted to repair wires but didn't have enough wire behind plug. Needs new wire harness and lid switch. AHS to supply NLA parts.; ordrng 1 3950491 (Wiring harness) and 1 WP3949238 (switch-lid)
We serviced a
GE WALL OVEN
Model JK3000SF5SS
Near Heath, TX 75032
Patrick
Job Details:
05/16/2022
Incorrect part. Please return. Necessary parts listed as b/o.; ordrng 1 wb27x30683 (Control) and 1 wb27t11459 (Overlay)
We serviced a
GE DISHWASHER
Model GDF640HGM2WW
Near Buckley, WA 98321
Cameron M.
Job Details:
05/16/2022
"Installed previously ordered ui and wire harness, cycle tested unit. Found ui not registering input due to programming not present. Called tech assist advised to order board directly from GE , tech assist gave full authorization over phone. Also refused to provide auth number. Reordering ui and main control board. Follow up visit scheduled for June 2 8-12; ordrng 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL BOARD) and 1 WD21X25726 (CONFIGURED UI SERVICE CONTROL)"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AARS
Near Dallas, TX 75240
Chris
Job Details:
05/16/2022
Replaced evap cover and drain trough. Unit checks good.
We serviced a
KENMORE COOKTOP
Model 79041203903
Near Dallas, TX 75252
Chris
Job Details:
05/16/2022
Installed elements and terminals. Tested with customer. Unit checks good.
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ4WS
Near Plano, TX 75093
John
Job Details:
05/16/2022
Installed dryer door latch. All checks good.
We serviced a
LG WASHER-TOPLOAD
Model WT4870CW
Near Sachse, TX 75048
Chris
Job Details:
05/13/2022
"Customer concern is unit still not spinning. When testing with full load and got two errors. UE and OE. Made checks per tech sheet. New software on main board so will need new main board. Oe error for water level. No clogs in hose or housing. Needs new pressure switch. ; ordrng 1 6501EA1001R (Switch assembly) and 1 EBR75795702 (PCB ASSEMBLY,MAIN)"
We serviced a
KENMORE REFRIGERATOR
Model 79551829410
Near Garland, TX 75041
Patrick
Job Details:
05/13/2022
"Customer concern, unit not cooling. Ice maker not working. Confirmed high Temps although some cooling. Compressor running on arrival. Fans running. Compressor very hot, 170* Compressor has already been replaced. Condenser and rear panel heavily soiled. Condenser fan good. Compressor not compressing. 50psi at low side while running. Must replace compressor and drier again. ; O-emld tckt"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWP475EW0
Near Dallas, TX 75218
Patrick
Job Details:
05/13/2022
"Customer concern, unit gets sick during cycle. F8e1 long fill. Ran empty, normal, cycle. Good fill, good water level, good agitate, good drain. Hoses correctly installed, screens clear. Pressure good to valve. Ran rinse and spin, good fill, no agitate, began draining for over 5 mins. Pressure sensor malfunctioning. Must replace main control. Calibrated unit. No change. ; ordrng 1 WPW10719321 (Main control)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDPWW/AA 02
Near Plano, TX 75025
Chris
Job Details:
05/13/2022
Customer concern is unit not making ice. Found ice room and icemaker frosted up. Per Samsung will need to replace icemaker service kit. ; ordrng 1 DA82-02703A (Icemaker kit) and 1 DA81-05595A (Silicone)
We serviced a
GE DRYER-ELECTRIC
Model GTX22EASK0WW
Near Plano, TX 75093
John
Job Details:
05/13/2022
"Customer concern dryer making loud noise with burning smell and then died. When i arrived the breaker was tripped. Customer states that they didn't cycle breaker that it was tripped by dryer. Reset breaker, confirmed dryer having slow rotation and burning smell. Found idler pully arm slightly bent and idler pulley cracked in half causing belt to rub along idler pulley arm. Needs new idler pulley, idler pulley arm and belt. GE to supply parts.; ordrng 1 WE03X20434 (idler pulley arm) and 1 WE03X31620 (Idler pully) and 1 WE12M29 (belt drive)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EW/A2
Near Puyallup, WA 98375
Cejay
Job Details:
05/13/2022
"Customer concern is that dryer is rumbling during operation found excessive lint build up inside dryer cabinet, also found failed RR roller causing noise during operation. Needs new support roller. Installed new support roller. Vacuumed out dryer cabinet. Cleaned and lubed remaining rollers and idler wheel. Preformed airflow test failed (red) advised customer dryer vent needs service before resuming operation of dryer. All checks good.; used 1 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 41744142400
Near Dallas, TX 75204
Patrick
Job Details:
05/13/2022
"Customer concern, unit will not complete spin with heavy load. Verified unit level. Ran unit empty, good high spin. Must replace mcu and dampers. Parts listed as NLA. Ahs to provide parts needed.; ordrng 1 134149200 (Mcu) and 2 5304485917 (Shocks)s"
We serviced a
LG DRYER-ELECTRIC
Model DLEX5170V
Near Irving, TX 75062
John
Job Details:
05/13/2022
"Customer concern dryer getting to hot and burning delicate clothes. Found unit running to long in sensor dry cycles. Needs new moisture sensor.; ordrng 1 6500EL3001A (SENSOR,HUMIDITY)"
We serviced a
KENMORE REFRIGERATOR
Model 79572489412
Near McKinney, TX 75070
Chris
Job Details:
05/13/2022
"Customer concern is unit making noise and panel on small ff door broken. Could not duplicate any noise. She described it as an elector chime noise. Will need to replace door assembly to fix panel on door. ; ordrng 1 ADD74236103 (DOOR FOAM ASSEMBLY,FREEZER)"
We serviced a
GE WALL OVEN
Model JTP70SP2SS
Near Frisco, TX 75035
Chris
Job Details:
05/13/2022
Replaced interface and board. Tested. Unit checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Buckley, WA 98321
Cameron M.
Job Details:
05/13/2022
"Found mounting bracket srcews pulled out of particleboard counter top. Installed previously ordered control board, cycle tested unit 10x. Releveled unit, Installed new mounting bracket screws. Advised customer of composition of counter top and why screws had pulled out of stripped counter. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance. Advised customer on proper loading practices."
We serviced a
KENMORE REFRIGERATOR
Model 79574077610
Near Dallas, TX 75216
Patrick
Job Details:
05/13/2022
"Customer concern, unit not cooling. Confirmed. All fans running, compressor running. Pulling vacuum on low side, high head pressure on high side. System restricted. Compressor, at least, has already been replaced. Must replace fill sealed system, compressor, drier, condenser, ff evap, fz evap, 3- way valve, both heat exchangers. Due to roach infestation work cannot be completed unless by different service company."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC465HW0
Near Dallas, TX 75212
Patrick
Job Details:
05/13/2022
"Customer concern no power to unit. Verified. 0vac to terminal block. Found plug and outlet burned, breaker tripped. Customer must have licensed electrician correct power issues. Let unit unplugged with breaker off. Strongly advise customer discontinue use due to significant fire hazard."
We serviced a
GE DISHWASHER
Model GDF520PSD0SS
Near Frisco, TX 75034
Chris
Job Details:
05/13/2022
Installed kick plate. Unit checks good.
We serviced a
GE RANGE
Model PGS950SEF3SS
Near Puyallup, WA 98373
Cameron M.
Job Details:
05/13/2022
"Installed previously ordered glass and touch board. Cycle tested unit, all checks good."
We serviced a
KENMORE REFRIGERATOR
Model 111.71212613
Near Plano, TX 75025
Chris
Job Details:
05/13/2022
Customer concern is unit not cooling in either section. Found compressor communication wires going to compressor disconnect at frame connector. Reconnected. Compressor and all components running.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA45T3200AW/A4
Near Dallas, TX 75219
Patrick
Job Details:
05/13/2022
"Customer concern, clothes hot after cycle. Found hot/ cold houses reversed. Corrected. Tested unit. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Dallas, TX 75225
Patrick
Job Details:
05/13/2022
"Customer concern, clothing getting stuck under agitator. Very delicate robes especially. Removed stuck clothing and agitator. Found agitator bottom plate warped allowing clothing to become trapped. Must replace agitator. ; ordrng 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDQ2
Near Irving, TX 75063
John
Job Details:
05/13/2022
Customer concern wall oven door not closing fully. Found worn door hinges worn and not closing properly. Needs new door hinges. ; ordrng 2 WP4455525 (hinge-door)s
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HWO
Near The Colony, TX 75056
John
Job Details:
05/13/2022
Customer concern washer stopped and door is locked with water and clothes inside. Found good voltage to control board and unit not responding. Open top of unit for customer to retrieve clothes. Needs new control board.; ordrng 1 W11419171 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near The Colony, TX 75056
John
Job Details:
05/13/2022
Installed upper and lower spray arms. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50M7450AW/AA01
Near Allen, TX 75013
Chris
Job Details:
05/13/2022
Replaced suspension rods. Tested with customer. Unit checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/13/2022
"Customer concern is that washer leaks from hole in door boot. Follow large hole in door, causing massive leaks during wash cycle. Needs new door boot. Unable to fully test unit as unit leaks. Customer declined repair at this time."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC4
Near Plano, TX 75025
Chris
Job Details:
05/13/2022
Customer concern is unit loud while filling. Found hot valve squeaks. Replaced valve assembly. Tested. Unit checks good. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Lake Tapps, WA 98391
Cejay
Job Details:
05/13/2022
"Customer concern is that dishwasher is leaking heavily. Cycle tested dishwasher no leaks. Dishwasher failed to drain. Found clog in airgap causing unit not to drain. Ran multiple cycles and drains no issues. Ran diagnostics cycle no errors. Could not get dishwasher to leak, advised customer lower spray arm separation after long cycles most likely possible cause for leak. needs new lower spray arm. NEW to supply. NEW ships DTC. customer to install.; ordrng 1 W10837249 (spray arm lower)"
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Tacoma, WA 98409
Cejay
Job Details:
05/13/2022
Customer concern is that dishwasher is leaking water from the corners of door. Found dishwasher vent bezel damaged and not seating properly causing leak. Needs new vent bezel. Follow up scheduled for 05/18 1-5 pm; ordrng 1 WD24X20586 (vent bezel)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2
Near Fox Island, WA 98333
Cejay
Job Details:
05/13/2022
Customer concern is that dryer door pops open during cycle and has poor dry performance. Preformed airflow test failed (red) inspection of door strick and latch operation normal. Found dryer hinge leaning forward causing a gap at the top of the door by the door switch. Needs new hinge.SHS to supply. SHS ships DTC. Requires Auth advised customer dryer vent needs service before resuming operation of dryer. Customer signed airflow acknowledgement.; ordrng 1 DC97-18200A (ASSY HINGE)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Tacoma, WA 98445
Cameron M.
Job Details:
05/13/2022
"Customer concern that dryer does not heat. Preformed airflow test.pass. verified power supply voltage. Good 240v. Found open heating element, causing unit to not heat during operation. Needs new element installed new element. Cycle tested unit 3x. All checks good. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450P/A3
Near Eatonville, WA 98328
Cameron M.
Job Details:
05/13/2022
"Customer concern is that dryer powers but does not start cycle. Cycle tested unit, found unit powers but does not start cycle. Checked for proper installation of belt, good. Found open thermal fuse, causing unit to power but not start cycle. Needs new thermal fuse. Installed new thermal fuse. Cycle tested unit all checks good. ; used 1 DC47-00016A (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Eatonville, WA 98328
Cameron M.
Job Details:
05/13/2022
"Installed previously ordered inlet valve, cycle tested unit 3x all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2 03
Near University Place, WA 98467
Cejay
Job Details:
05/13/2022
"Customer concern is that washer is not draining/spiing clothes out all the way with large loads. Pulled errors via service mode, UB error. Calibrated washer. Cycle tested washer with a load no issues. Advised customer on proper loading practices. All checks good."
We serviced a
GE RANGE
Model JDP36GP3AD
Near Lakewood, WA 98498
Cejay
Job Details:
05/13/2022
"Customer concern is that LR burner does not work RF burner works intermittently. And oven does not heat intermittently. Found LR element not seated in it receptical properly. Reseated coil now working. Found FR receptical has corroded wire. Also found failed control causing unit not to heat properly. Needs new coil resptical, oven control and clock plate. Advised customer parts show discontinued. FAH to supply. ; ordrng 1 WB27K5073 (CLOCK/OV CONTROL) and 1 WB27K5058 (CLOCK PLATE) and 1 WB17X210 (term block)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DBL0
Near Rowlett, TX 75088
John
Job Details:
05/13/2022
Customer concern is DW not heating. Heating element fails continuity check causing unit to not heat. Needs new heating element.; ordrng 1 W10703867 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Coppell, TX 75019
John
Job Details:
05/12/2022
Customer concern is that dishes aren't getting cleaned. Found fault code F4 E3 indicating wash motor fault. Found wash motor receiving proper voltage but only clicking and not spinning causing poor wash condition. Also found broken clip on lower wash rack. Needs new sump assy. and lower wash rack clip. AHS to supply out of stock parts.; ordrng 1 W11025157 (pump&motor) and 1 WPW10671904 (clip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Tacoma, WA 98406
Cejay
Job Details:
05/12/2022
Installed previously ordered detergent dispenser and adjusters. Verified functionality of rack adjusters and detergent dispenser. All checks good.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSF
Near Tacoma, WA 98418
Cejay
Job Details:
05/12/2022
"Customer concern is that range display does not respond. And kitchen smells like gas in the morning. Used gas leak monitor at every connection and all gas lines. Found 0% gas to air. Touch pad requires excessive force to respond to button commands needs new controll and over lay. Follow up scheduled for 05/19 8-12pm; ordrng 1 316220725 (overlay,clock (blk)) and 1 5304518661 (Control)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF0A
Near Lakewood, WA 98409
Cejay
Job Details:
05/12/2022
Appliance date March 2007.Customer concern is that dishwasher has poor wash performance. Found damaged lower spray arm causing dishwasher not to wash properly. Needs new lower spray arm. Also Found leak from seal around facet advised customer of leak. Follow up scheduled for 05/18 8-12pm; ordrng 1 5304506660 (spray arm)
We serviced a
LG DRYER-ELECTRIC
Model DLE7300VE
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer does not power. Verified power supply at outlet, good 240v supplied. Found power cord loose not fully seated. Reseated power cord in outlet. Unit operating as designed. Preformed airflow test failed (yellow). Preformed temperature checks, in range. Advised customer dryer vent duct needs to be cleaned."
We serviced a
KENMORE REFRIGERATOR
Model 79574023411
Near Garland, TX 75040
Patrick
Job Details:
05/12/2022
Installed im assy. All checks good
We serviced a
KENMORE DISHWASHER
Model 66513293K112
Near Dallas, TX 75243
Chris
Job Details:
05/12/2022
Customer concern is top rack falling down. Found wheels and rack adjusters broken. Will need new rack adjuster kit. ; ordrng 1 W10712394 (adjuster)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2
Near Fox Island, WA 98333
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow).verified power supply voltage, good 240v. Found broken right rear roller, causing noise during operation. Found open heating element, causing unit to not heat. Needs new element and roller. Installed new element and roller. Lubed remaining three. Cycle tested unit 3x, all checks good. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Advised customer dryer vent hose needs to be fixed to allow sufficient airflow. ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11067904790
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Verified power supply voltage, good 240v. Found open thermal cutoff, causing unit to not heat. Also found open contacts in timer causing unit to not advance time during cycle. high limit, thermal cutoff. And timer. Installed new high limit,thermal cutoff,and timer. Provided by sears. Cycle tested unit 3x. All checks good."
We serviced a
KENMORE REFRIGERATOR
Model 11173022020
Near Farmers Branch, TX 75234
Chris
Job Details:
05/12/2022
Replaced icemaker. Cycled and filled good.
We serviced a
GE COOKTOP
Model JGP630BEK1BB
Near Plano, TX 75024
Chris
Job Details:
05/12/2022
"Replaced module, harness and electrodes. Tested. Unit checks good"
We serviced a
SAMSUNG RANGE
Model NE59J7630SS /AA02
Near Mesquite, TX 75181
Patrick
Job Details:
05/12/2022
"Replaced harness, control, display and infinite sw. All symptoms resolved except hot surface indicator still lit. Found rr element thermostat stuck open.; ordrng 1 DG47-00060A (Rr element)"
We serviced a
KENMORE REFRIGERATOR
Model 596.73503201
Near Dallas, TX 75217
Patrick
Job Details:
05/12/2022
Replaced control tested unit. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LEC7848DQ0
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
05/12/2022
"Customer concern is that dryer timer does not function properly. Found failed contacts in timer, causing unit to only start cycle in air fluff. If timer is wiggled unit will run on other cycles. Needs new timer. Preformed airflow test failed (red) . Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent damage to heating components. Also advised dryer vent hose needs to be shortened by half to allow sufficient airflow."
We serviced a
KENMORE REFRIGERATOR
Model 111.61202715
Near Plano, TX 75025
Chris
Job Details:
05/12/2022
Customer concern is unit won't power on. Found unit getting correct voltage. Checked power at control has 120 going to board. No power being distributed anywhere. Will need new main board. ; ordrng 1 40301-0099742-01 (Main pcb)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV350AEW/XAA
Near Plano, TX 75093
Chris
Job Details:
05/12/2022
Replaced drum. Tested. Unit running and heating good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV5451AEW/XAA 03
Near Tacoma, WA 98444
Cejay
Job Details:
05/12/2022
Customer concern is that dryer is making a noise during operation. Vacuumed excess lint from dryer cabinet. Cleaned and lubed all rollers and idler. Found corroded wire to heater. Installed new wire connector. Found motor clamp dislodged causing noise during operation. Reseated motor clamp. Preformed airflow test failed (red) advised customer dryer vent needs service before resuming use of dryer. Customer signed airflow acknowledgement. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.87081601
Near Plano, TX 75075
Chris
Job Details:
05/12/2022
Customer concern is door won't stay closed. Found upper door catch worn. Will need new door catch. ; used 1 279570 (CATCH DOOR DRYER) from stock