Service History 102 - RPS Appliance Repair

We serviced a

GE DISHWASHER

Model GDF510PSJ6SS

Near Coppell, TX 75019

John

Job Details: 05/12/2022

Customer concern is water leaking from DW door while in use. Found sweeper seal folded and un-installed from mounting rail. Re-installed sweeper seal correctly. All checks good.

We serviced a

GE WASHER-FRONTLOAD

Model GFW450SSM1WW

Near Irving, TX 75061

John

Job Details: 05/12/2022

"Installed dampeners and drive belt. Squeeking is better but washer is still squeeking mildly whenever basket changes direction. Traced noiseto rear bearing. Removed rear pully and lubricated bearing. Unit still making noise. Recommend replacing rear tub, basket and seal; ordrng 1 WH45X22914 (washing machine tub) and 1 WH45X23480 (basket asm 5.1 cu ft) and 1 WH08X10054 (tub seal), states that autho needed"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5620HW1

Near Dallas, TX 75220

John

Job Details: 05/12/2022

Customer concern dryer not heating. Confirmed dryer not heating. Found open heating element causing unit not to heat. Replaced heating element from truck stock. All checks good.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

LG WASHER-TOPLOAD

Model WT4870CW

Near Sachse, TX 75048

Chris

Job Details: 05/12/2022

Replaced stator. Ran diagnostic cycle and spin cycle. Unit checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11082870120

Near Tacoma, WA 98405

Cameron M.

Job Details: 05/12/2022

"Installed previously ordered agitator dogs and spring. Cycle tested unit 3x, all checks good."

We serviced a

GE DISHWASHER

Model GDT665SSN3SS

Near Richardson, TX 75081

John

Job Details: 05/12/2022

Customer concern DW buttons not responding. Found UI controls randomly flickering lights on and off and buttons responding intermittently. Using NuFi devise found control board functioning properly and F112 fault for stuck key 74 times. Needs new UI board.; ordrng 1 WD21X25371 (CONFIGURED TOP UI CONTROL WITH COVER)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ8543JQ0

Near Sachse, TX 75048

John

Job Details: 05/12/2022

"Customer concern washer leaking water and not completing cycle. Found gearcase worn and leaking. Needs new gearcase, clutch, SUPPORT, BRAKE TUBE, COUPLER, SPANER NUT, DRIVE BLOCK AND GASKET.; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 WP63292 (washer)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV52J8700EP/A2

Near Wylie, TX 75098

John

Job Details: 05/12/2022

Customer concern dryer making loud thumping noise. Found both front drum rollers worn and loose on shaft. Replaced both front drum rollers from truck stock. All checks good.; used 2 DC97-16782A (DRUM ROLLER) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Lake Tapps, WA 98391

Cejay

Job Details: 05/12/2022

Customer concern is that lower spray arm is loose and a peice came off. found seized spray arm and damaged tube feed. Causing spray arm not to operate properly. Needs new tube feed. Lower spray arm and diverter cap. Requires Auth.; ordrng 1 W10861745 (tube-feed) and 1 W10860176 (arm-spray) and 1 W11170316 (cover)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7600XW0

Near Tacoma, WA 98408

Cameron M.

Job Details: 05/12/2022

"Customer concern is that washer does not spin. Cycle tested unit empty, found no mechanical defect. Checked for stored error codes, via service mode found none. Cycle tested unit with customer provided load of 4 bath towels, found no mechanical defect.. unit operating as designed. Advised customer to monitor and call if issue persists. Also Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW1

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/11/2022

"Customer concern is that timer does not advance time during cycle. Found failed timer, causing customer to have to set timer on stove to stop cycle. Needs new timer. Performed airflow test. Failed (yellow) advised customer dryer vent duct needs to be cleaned. Follow up visit scheduled for 5/25 8-12; schdld next appmnt for 5/25 WED 8-12"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LER8858EQ2

Near Carrollton, TX 75007

John

Job Details: 05/11/2022

"Customer concern dryer making loud noise. Found worn idler pully and belt causing noise. Replaced idler and belt from truck stock. All checks good.; used 1 341241 (BELT,DRIVE), and 1 WP691366 (PULLEY-IDR) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5640XW0

Near Coppell, TX 75019

John

Job Details: 05/11/2022

"Customer concern washer not starting cycle and lid locked. Found washer able to select cycle but none starting unit only beeps and lid stays locked. Found fault codes indicating lid lock/unlock failed and main control failure. Control board fails test. Needs new control board and lid lock.; ordrng 1 W10393444 (cntrl-elec) and 1 W10404050 (lid lock), states that autho needed"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model GEQ9800LG1

Near Dallas, TX 75229

Chris

Job Details: 05/11/2022

Customer concern is unit won't heat. Found open thermal cutoff. Replaced cutoff. Tested and ran airflow test. Heating good. Unit showed poor airflow on test. Showed customer. Customer will have vent cleaned. ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

KENMORE REFRIGERATOR

Model 1068562382

Near Mesquite, TX 75150

Chris

Job Details: 05/11/2022

Customer concern is ice bin has fallen and got stuck on auger motor. Was able to remove ice bin. Ice bin is broken. Part is not available. Customer fine using unit as is.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Rockwall, TX 75087

Chris

Job Details: 05/11/2022

Customer concern is unit making loud noise. On arrival found fan in freezer was noisy. Found ice room fan in freezer wasnhitttice that has built up on top of coil. Put unit into defrost and heater did come on. Will need new thermistor for freezer evap. Also found left ff door wasn't closing due to can holder hitting door when closed. ; ordrng 1 W11204566 (harns-wire) and 1 W10887799 (trivet)

We serviced a

KENMORE FREEZER

Model 11121212120

Near McKinney, TX 75070

Chris

Job Details: 05/11/2022

Customer concern is unit not freezing. Found coil fully frosted up. Tested heater. Found heater open. Will need new defrost heater and thermostat. Instructed customer unit will need to be defrosted before service. ; ordrng 1 60128-0021200-00 (Heater defrost) and 1 60148-0010900-00 (Defrost thermostat)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EBL0

Near Plano, TX 75093

Chris

Job Details: 05/11/2022

Replaced sump assembly. Tested. Unit checks good.

We serviced a

GE WASHER-TOPLOAD

Model GTW725BSN0WS

Near Dallas, TX 75243

Chris

Job Details: 05/11/2022

Customer concern is lid is broken. Found like cracked where it meets hinge. Seems breaker occurred due to pressure from hinge spring. Will need new lid and hinge. Also control panel has crack at hinge. ; ordrng 1 WH22X28942 (Control panel white) and 1 WH44X26695 (glass frame asm xl l) and 1 WH01X24111 (lid lever arm)

We serviced a

KENMORE DISHWASHER

Model 6651565591

Near Tacoma, WA 98446

Cejay

Job Details: 05/11/2022

Installed previously ordered door latch and plunger. Cycle tested unit all checks good

We serviced a

GE DISHWASHER

Model GDT720SSF4SS

Near Frisco, TX 75035

John

Job Details: 05/11/2022

Installed new door latch. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLE2516W

Near McKinney, TX 75070

John

Job Details: 05/11/2022

"Customer concern dryer taking too long to dry. Ran vent check on unit, fails red. Advised Customer that vents will need to be cleaned in order to resolve issue."

We serviced a

KENMORE REFRIGERATOR

Model 79573157610

Near Mesquite, TX 75149

Patrick

Job Details: 05/11/2022

"Replaced compressor and diet, updated software. Tested unit. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50T5300C/A3

Near Puyallup, WA 98374

Cejay

Job Details: 05/11/2022

"Customer concern is that dryer does not heat properly and starts when door is closed and is making a squealing noise during operation. Preformed airflow test pass. Preformed temperature checks good. Found stuck motor relay causing dryer to run continuously. Also found both rear supports with excessive play and pulley wheel causing noise during operation. Needs new main control, idler pully and two support wheels. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 DC92-01729X (Main control) and 2 DC97-16782E (ASSY PLASTIC SUPPORT)s and 1 DC93-00634A (Braket assembly)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Graham, WA 98338

Cameron M.

Job Details: 05/11/2022

"Installed previously ordered door switch. Cycle tested unit 3x, all checks good."

We serviced a

KENMORE DRYER-ELECTRIC

Model 11066132411

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/11/2022

"Customer concern is that dryer does not come on, just had vents serviced. Found open thermal fuse. Needs new thermal fuse and thermistor. Installed thermal fuse and thermistor. Cycle tested unit. Element on during air cycle. Found element shorted to case. Needs new element, Requires Auth. SHS to supply. SHS ships DTC.; ordrng 1 279838 (element,heater), used 1 WP8577274 (THERMISTOR), and 1 WP3392519 (FUSE-THRML) from stock, states that autho needed"

We serviced a

KENMORE REFRIGERATOR

Model 79551733810

Near Mesquite, TX 75181

Patrick

Job Details: 05/11/2022

"Confront concern, unit not cooling, found all fans running, compressor running, interior room temp. Must replace compressor and dye drier. ; O-emld tckt"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB750YW0

Near Mesquite, TX 75150

Patrick

Job Details: 05/11/2022

"Replaced bearing and shaft assy, rotor, stator, rps sensor, and drain pump. Tested unit. All checks ok"

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVA

Near Graham, WA 98338

Cameron M.

Job Details: 05/11/2022

"Customer concern is that washer does not drain. Cycle tested unit,Found stripped drain pump,causing unit to not drain. Pump customer installed was incorrect voltage and wattage and part number for unit. Installed new drain pump, cycle tested unit. All checks good advised customer on regular cleaning intervals. Also advised customer on using high quality detergent for best wash results ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

MAYTAG RANGE

Model MER6755AAW

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/11/2022

"Customer concern is that oven bake element does not heat. Tested voltage to unit, good 240v supplied. Tested continuity of elements,good continuity. Tested continuity of wire harness, good continuity. Tested thermal fuse, good found sticking dlb,causing bake and broil elements to not heat. Needs new main control and overlay. Advised customer parts show NLA. AHS to supply. ; ordrng 1 74009993 (overlay- h) and 1 W10769079 (cntrl-elec)"

We serviced a

GE DRYER-ELECTRIC

Model GFD65ESSN1WW

Near Frisco, TX 75034

John

Job Details: 05/11/2022

Customer concern unit not heating. Customer advised that units where just delivered yesterday and the dryer has a dent from it falling in truck. Found heater housing bent severely and heater not inserted into vent system. Bent housing back to straight and re-installed. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV361EWBEWR/A3

Near Tacoma, WA 98445

Cameron M.

Job Details: 05/11/2022

"Customer concern is that dryer does not heat. Cycle tested unit Found unit does not heat. Preformed airflow test failed (red).found seized idler pulley, causing unit to make noise during operation. Also found seized rear right roller, causing noise during operation. Found open heating element, causing unit to not heat during operation. Needs new element, idler pulley and rear roller. Installed new idler pulley, element and roller. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x, found checks good. Advised customer dryer vent duct needs to be cleaned asap. Also Advised customer cannot use dryer until ducting is cleaned to prevent further damage to unit. ; used 1 DC93-00634A (IDLER ASSEMBLY), 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Tacoma, WA 98407

Cejay

Job Details: 05/11/2022

"Customer concern is that washer is rattling and coming unbalanced. Pulled error codes via service mode F0E5,F7E6, cleared code . Ran calibration cycle. found failed suspension rods causing washer to go out of balance. Needs new suspension rods. Requires Auth.; ordrng 4 W11130362 (suspension)s"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE52M7750V/A3

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/11/2022

"Installed previously ordered fan motor assembly. Cycle tested unit, all checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVA

Near Rowlett, TX 75088

Patrick

Job Details: 05/11/2022

"Customer concern, unit doa. Customer heard pop when opening door then unit ceased operation. Good 120vac to unit. Must replace door harness and main control. ; ordrng 1 Ead61212328 (Harness) and 1 Ebr79584103 (Control)"

We serviced a

LG WASHER-FRONTLOAD

Model WM3875HVCA

Near Irving, TX 75062

Chris

Job Details: 05/11/2022

Customer concern is unit shakes and makes noise. Found top counterweight on front of tub had fallen off. Reinstalled weight securely. Ran cycle. Unit checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2 11

Near Tacoma, WA 98409

Cejay

Job Details: 05/11/2022

Customer concern is that washer does not advance through rinse cycle. Found clogged drain. Removed debris. Preformed drain and spin. Found seized drain pump causing washer not to drain.needs new drain pump assembly. Follow up scheduled for 05/28 8-12pm.; ordrng 1 DC97-18150F (ASSY PUMP DRAIN)

We serviced a

GE COOKTOP

Model PP9030SJ2SS

Near Plano, TX 75025

John

Job Details: 05/11/2022

"Customer concern cooktop not getting hot enough. Customer advised that he installed cooktop himself. As soon as I touch metal screw it shocked me. Found service L1 connected to ground and service neutral connected to L1. Fixed wiring, all checks good."

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022954102

Near Buckley, WA 98321

Cejay

Job Details: 05/10/2022

"Customer concern is that washer made a loud noise during operation and failed to drain. Found failed motor causing noise during operation and intermittently fails to start. Needs new motor. Requires Auth. SHS to supply SHS ships DTC.; ordrng 1 WP8541504 (motor-drve), states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2468UF1A

Near Spanaway, WA 98387

Cejay

Job Details: 05/10/2022

Installed previously ordered rack adjusters. Verified functionality of top rack all checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Wylie, TX 75098

Chris

Job Details: 05/10/2022

Customer concern is unit not making ice. Customer stated it stopped making ice for a couple weeks. On arrival she said it had been making ice again. Ice bin full. Icemaker cycles and fills good. Customer will monitor ice.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/ AA00

Near Sachse, TX 75048

Chris

Job Details: 05/10/2022

Replaced case break and seal. Dried all water from base. Tested. No leak found. Checks good.

We serviced a

WHIRLPOOL OTHER

Model ED2NHGXTL00

Near Garland, TX 75041

Chris

Job Details: 05/10/2022

Replaced water line. Tested. Unit checks good. No leaks.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52J8700AP/ AA

Near Garland, TX 75040

Patrick

Job Details: 05/10/2022

"Customer concern, unit gets sick during rinse cycle. Soap dispenser broken, confirmed. Sink lid will not stay latched. Fabric softener not being dispensed. Ran spin only. Would not complete. Calibrated unit. Ran spin only, loud grinding noise, would not complete spin. Must replace gear case and agitator, lid assy, soap dispenser; ordrng 1 DC97-15494E (Gear case) and 1 DC97-17374A (Agitator) and 1 DC97-18845P (Lid assy) and 1 DC97-18120A (Detergent dispenser)"

We serviced a

KENMORE REFRIGERATOR

Model 79572482411

Near Dallas, TX 75228

Chris

Job Details: 05/10/2022

Customer concern is unit not cooling at all. Found both sections at room temp. Compressor and fans running. Will need to replaced sealed system. ; ordrng 1 ADL74221702 (Evaporator) and 1 ADL74221802 (Evaporator) and 1 TCA38151706 (Compressor) and 1 ADH73150208 (Filter drier)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 01

Near Mesquite, TX 75150

Chris

Job Details: 05/10/2022

Customer concern is unit won't spin. Found motor pulley sheared off. Also suspension very bouncy. Will need new pulley with belt and suspension. ; ordrng 4 DC97-16350T (ASSY DAMPER;)s and 1 DC96-01361A (ASSY PULLEY MOTOR) and 1 DC66-10170B (BELT)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 110.45087401

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/10/2022

"Customer concern is that washer does not drain. Found build-up on door glass causing unit to leak from bottom of door during operation. Also found unit not draining, due to socks clogging drain pump. Cleared drain pump, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9400VE0

Near Tacoma, WA 98405

Cameron M.

Job Details: 05/10/2022

"Customer concern is that dryer produces error code, not running correctly. Prformed airflow test failed (yellow). Via service mode, Found f70 (control and ui communication error) verified wire harness connections to main board, good per manufacturer need new main control. Customer declined repair at this time."

We serviced a

SAMSUNG OTHER

Model ME18H704SFS

Near Garland, TX 75043

Chris

Job Details: 05/10/2022

Customer concern is door won't stay closed. Found part of door that holds spring broke causing spring to fall out. Was able to hook spring to another part of internal door. Door assembly is discontinued and can not be replaced. If spring falls off again unit will need to be.

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Dallas, TX 75214

Chris

Job Details: 05/10/2022

Replaced water valves. Tested. Unit checks good. No leaks.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SR/AA

Near Carrollton, TX 75006

Chris

Job Details: 05/10/2022

"Customer concern is icemaker not working and freezer not cooling. Found ice room and icemaker frozen over. Unable to remove ice bin. Called tech line. Only errors are for icemaker issue. Ran forced run. Freezer evap freezing at inlet Only. No frost pattern on coil. Per Samsung leak in sealed system. Recommend replacing sealed system. ; ordrng 1 DA82-02707A (Icemaker kit) and 1 DA96-00987D (ASSY EVAP-FRE; RF9000K,Fin Tube,120V,120W) and 1 DA96-01021E (ASSY EVAP-FRE; RF9000K,Fin Tube,120V,120W) and 1 DA96-01140A (ASSY EVAP-REF; RF9000K) and 1 NC1MV90ALP/E01 (Compressor) and 1 DA97-15978B (condenser coil and fan motor assembly) and 1 DA81-06006A (Filter dryer)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model PAV3300AWW

Near Dallas, TX 75252

Chris

Job Details: 05/10/2022

Installed actuator. Found pin side of hinge broken causing lid to sit up on top of switch and not engage. Needs new pin hinges..; ordrng 2 WP35-2045 (pin- hinge)s

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11045091400

Near Gig Harbor, WA 98332

Cejay

Job Details: 05/10/2022

"Customer concern is that washer F11 return. Ran diagnostics cycle. Visually inspected all connections on MCU, CCU and motor. Advised F11 is a failure to communicate between CCU and MCU. Needs new CCU and MCU. Requires Auth. SHS to supply. SHS ships DTC .; ordrng 1 WP8182689 (cntrl-elec) and 1 W10756692 (cntrl-elec), states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB281OLDC1

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/10/2022

"Installed previously ordered door seal, sweeper seal and hinge nuts. Cycle tested unit all checks good. Advised customer this will not completely resolve issues without vent assembly which is NLA"

We serviced a

LG WASHER-FRONTLOAD

Model WM3670HWA

Near Balch Springs, TX 75180

Patrick

Job Details: 05/10/2022

Replaced drain pump. Tested unit. All checks good

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model NMN

Near Forney, TX 75126

Patrick

Job Details: 05/10/2022

"Customer concern, unit not spinning. Found blown door sw. Must replace. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 3949247V (Door sw)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW1

Near Tacoma, WA 98445

Cejay

Job Details: 05/10/2022

"Customer concern is that dryer is not heating.Preformed airflow test failed (yellow) found open element causing dryer not to heat.needs new element. Installed new element.cycle tested unit all checks good ; used 1 279838 (ELEMENT,HEATER) from stock"

We serviced a

GE DISHWASHER

Model GDF535PGR3WW

Near Buckley, WA 98321

Cejay

Job Details: 05/10/2022

Customer concern is that dishwasher upper spray arm is not moving and dishes are not drying. Heater error code via service mode. Found element unplugged from installation. Verified functionality of upper spray arm via diagnostic test. Cycle tested unit all checks good

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550US/AA

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 05/10/2022

"Customer concern is that dishwasher makes grinding noise during operation. Cycle tested unit in regular cleaning cycle. Found no defect.. cycle tested unit via service mode, found no stored error codes. Verified proper function of water vain. Found no mechanical defects at time of service. Advised customer to monitor and call if issue persists. Advised customer on proper loading practices. Also advised customer on using high quality detergent."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH3

Near Graham, WA 98338

Cameron M.

Job Details: 05/10/2022

"Customer concern is that dishwasher detergent dispenser broke and top rack adjusters broke. Found broken top rack adjusters on initial inspection, causing top rat to fall. Also found detergent dispenser door does not latch closed, causing detergent release early in wash cycles. Cycle tested unit via service mode, found no mechanical defects. Needs new dispenser and adjusters. Follow up visit scheduled for 5/19 8-12; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10546503 (adjuster)"

We serviced a

LG WASHER-TOPLOAD

Model WT1201CW

Near Forney, TX 75126

Patrick

Job Details: 05/10/2022

"Replaced main control and drain pump, ran rinse and spin. All checks good"

We serviced a

LG REFRIGERATOR

Model LMXS30776S/03

Near Rockwall, TX 75032

Patrick

Job Details: 05/10/2022

"Customer concern, unit not cooling again. Confirmed. ff evap, drier, and compressor have been replaced, condenser appears to be new as well. No issues noted with replacement components. Found low charge after 6weeks of normal operation. No uv dye found. Diagnosis; leak in inaccessible portion of sealed system. Unit cannot be repaired with confidence. If repair is to be attemoted rscommend entire sealed system replacement. Compressor, drier, ff evap, fz evap, heat exchangers, three way valve, and condenser.; O-emld tckt , states that autho needed"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW1

Near Murphy, TX 75094

Chris

Job Details: 05/10/2022

Replaced dispenser housing. Tested. Unit checks. No leaks.

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Allen, TX 75013

Chris

Job Details: 05/09/2022

Replaced lock and control panel. Tested. Unit checks good

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Garland, TX 75040

Patrick

Job Details: 05/09/2022

"Customer concern, unit leaks when running, motor very loud, upper spray arm coming detached. Must replace sump, case break, upper distribution tube, and door gasket; ordrng 1 DD82-01246A (Sump assy) and 1 DD62-00043A (Door gasket) and 1 DD82-01100A (Upper distribution tube) and 1 DD82-01373A (Case break)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW510SCN2WW

Near Addison, TX 75001

Chris

Job Details: 05/09/2022

Customer concern is washer leaking from door. Found torn door boot causing leak. Needs new door boot.; ordrng 1 WH05X29521 (Gasket)

We serviced a

LG WASHER-TOPLOAD

Model WD100CV

Near Dallas, TX 75230

Chris

Job Details: 05/09/2022

Replaced lid. Tested latch. Checks good.

We serviced a

GE DISHWASHER

Model PDT825SSJ2SS

Near Irving, TX 75063

Chris

Job Details: 05/09/2022

Customer concern is unit won't power. Ran test with newfi and got no response from ui. Will need new ui board. ; ordrng 1 WD21X23938 (kit svc ui top logic)

We serviced a

KENMORE RANGE

Model 790.41029801

Near Tacoma, WA 98446

Cameron M.

Job Details: 05/09/2022

"Installed previously ordered element and motor. Cycle tested unit 3x, all checks good. Advised customer on differences in soaking temperatures vs surface temperatures in preheat. Collected payment via debit card Payment."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Tacoma, WA 98498

Cejay

Job Details: 05/09/2022

Installed previously ordered drain hose cycle tested unit all checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/09/2022

Installed previously ordered main control board. Unit did not power on. Unit able to service mode. F6E2 error. Check UI harness for continuity good. Needs new User interface. Follow up scheduled for 05/13 1-5pm; ordrng 1 W11135391 (console)

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1250REC2

Near Lewisville, TX 75067

Chris

Job Details: 05/09/2022

Customer concern is unit not draining. Pump getting 120v and hums. No water movement. Removed water. Found no clogs. Will need new drain pump. ; ordrng 1 154580301 (pump drain)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50M74500/A3

Near Coppell, TX 75019

Chris

Job Details: 05/09/2022

Customer concern is unit not heating found open heating element. Replaced element from truck stock. Unit checks good after. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

HOTPOINT RANGE

Model RB787WH1WW

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/09/2022

"Customer concern is that range produces f8 error after replacing bake element and shorting elements connection to rear case. Found f8 error (EEPROM error). Caused by element connection making contact with rear case shorting main board, causing failure of main board. Needs new main control, overlay and element. Advised customer parts show NLA. Advised customer not to power unit ,as it possess a electrical hazard. ; ordrng 1 WB44K10005 (bake element) and 1 WB27K10119 (overlay t09-b hp (wh) and 1 WB27K10358 (Main control)"

We serviced a

GE DISHWASHER

Model GDF610PSJ0SS

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 05/09/2022

"Customer concern is that dishwasher makes grinding noise during operation. Found stripped drain pump impeller, causing unit to make grinding noise during drain portion of cycle. Also found tears at corners of door seal, causing water leak during operation. Needs new drain pump and door seal. Customer elected to not repair at this time. Collected 95.00 trip fee via card payment"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Dallas, TX 75228

Patrick

Job Details: 05/09/2022

"Customer concern, unit not cooling. Interior lights blinking rapidly when either door is opened. Must replace led modules. Prior to my arrival, customer unplugged for several days and powered back on 2 days ago. Unit operating normally, good compressor, fans, temperatures. Full frost line. Condensate pan filled with water. Ran manual defrost, good heater, automatic defrost control failure likely cause of cooling issue. Must replace. ; O-emld tckt"

We serviced a

KENMORE OTHER

Model 2539287412

Near Dallas, TX 75216

Patrick

Job Details: 05/09/2022

"Customer concern, unit making loud noise. Unit running on arrival, Temps good, Ice buildup at lower lh corner. Found food item stuck behind lower drawer preventing door from closing fully. Frozen over drain. Cleared. Tested unit. All checks good."

We serviced a

HOTPOINT DISHWASHER

Model HDF330PGR0WW

Near Puyallup, WA 98374

Cejay

Job Details: 05/09/2022

Customer concern is that dishwasher top spray is not moving/spraying. Failed conduit causing water to not move check ball. Needs new diverter cap assembly and main conduit per GE tech support. GE to supply; ordrng 1 WD19X25466 (DIVERTER ASM) and 1 WD12X26298 (MAIN CONDUIT ASM)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA5471ABP/XAA 01

Near Puyallup, WA 98374

Cejay

Job Details: 05/09/2022

"Customer concern is that washer error code pe1 continues to return and washer still does not spin. Checked resistance on harness good. Found fail control board causing PE1 error. Needs new control board. Requires Auth.; ordrng 1 DC92-00618J (ASSY PCB MAI), states that autho needed"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AP/US 51

Near Fife, WA 98424

Cejay

Job Details: 05/09/2022

Customer concern is that washer is not draining. Found clog in drain trap. Removed debris from drain trap cycle tested washer all checks good

We serviced a

KENMORE WASHER-TOPLOAD

Model 11082870120

Near Tacoma, WA 98405

Cameron M.

Job Details: 05/09/2022

"Customer concern is that washer makes clunky noise during spin cycle. Found broken rear counter balance spring,causing unit to continuously go out of balance during spin cycle. Also found worn dog agits, causing unit to not agitate. Needs new counter balance spring and dog agits. Follow up visit scheduled for 5/12 8-12 Per customer request left unit accessible for cleaning behind unit. ; ordrng 1 WPW10250667 (spring) and 1 80040 (agitator dogs)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC465HW0

Near Mesquite, TX 75149

Patrick

Job Details: 05/09/2022

"Customer concern, unit takes 3 cycles to dry clothes. Found no fault with unit itself. Home vent clogged. Verified with air test. Recommend customer have home vent professionally cleaned."

We serviced a

GE DISHWASHER

Model GDF535PSR0SS

Near Carrollton, TX 75010

Chris

Job Details: 05/09/2022

Customer concern is unit it won't start. Start light blinking. Went into diagnostics. Error for internal board failure. Also test for door switch is not sensing door closed. Will need new switch and board. ; ordrng 1 WD01X29878 (Door latch) and 1 WD21X26941 (CONFIGURED SERVICE MACHINE CONTROL BOARD)

We serviced a

GE DISHWASHER

Model GDF610PSJ4SS

Near Carrollton, TX 75007

Chris

Job Details: 05/09/2022

Customer concern is unit won't fill. Customer said reset power and unit was working after. Checked for codes and tested. Unit running good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHAXLB03

Near Plano, TX 75023

Chris

Job Details: 05/09/2022

Customer concern is damper not closing. Found damper and paddle assembly was not put back together correctly. Reinstalled springs in correct position. Tested with customer. Unit checks good

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Allen, TX 75013

Chris

Job Details: 05/09/2022

Replaced lock and control panel. Tested. Unit checks good

We serviced a

GE DISHWASHER

Model GLD2850T05CS

Near Gig Harbor, WA 98332

Cejay

Job Details: 05/09/2022

Installed previously ordered wash motor. Cycle tested unit all checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockwall, TX 75032

Patrick

Job Details: 05/06/2022

"Customer concern, unit intermittently stops cycle after an hour or so. Happens more often on sensor cycles. No stored error codes. Unable to reproduce error. Issue likely sensor related. Replace owi thermistor. ; ordrng 1 W11410464 (Owi sensor)"

We serviced a

KENMORE DRYER-GAS

Model 110.94832200

Near Orting, WA 98360

Cameron M.

Job Details: 05/06/2022

"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow). Found open thermal fuse, causing unit to not heat. Needs new thermal fuse. Installed new thermal fuse. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Advised customer dryer vent duct needs to be cleaned. ; used 1 WP3390719 (FUSE-THRML) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 05/06/2022

Customer concern is that washer does not spin clothes out fully. F0e5(off balance load) attempted cycle test in drain and spin. found stripped hub causing unit to not achieve high speed spin. Needs new hub. Installed new hub. Cycle tested unit with customer provided load of towels. All checks good ; used 1 W10528947 (HUB) from stock

We serviced a

GE REFRIGERATOR

Model GFD28GMLFES

Near Garland, TX 75042

Patrick

Job Details: 05/06/2022

"Customer concern, leaking from freezer. Not dispensing ice or water. Confirmed. Found frozen over fz drain, cleared. Found rhff for sw inop. Must replace. P/n WR23X29161; saved tckt"

We serviced a

KENMORE REFRIGERATOR

Model 11173315020

Near Irving, TX 75060

Patrick

Job Details: 05/06/2022

"Customer concern, unit not cooling. Confirmed. Fans good, power good and clean 120vac. Inverter led blinking 6x. No compressor operation. Must replace inverter board and/or compressor; O-emld tckt"

We serviced a

GE WASHER-FRONTLOAD

Model GFWH1400D0WW

Near Dallas, TX 75238

Chris

Job Details: 05/06/2022

Customer concern is unit won't run or spin. No motor movement. Ohmed motor and speed sensor. Check good. Called tech line. Determined from. Diagnostics that unit has bad inverter. Due to cost of part customer will replace unit.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS

Near Dallas, TX 75240

Patrick

Job Details: 05/06/2022

"Customer concern, water under pantry drawer. Confirmed. Found evap drain clear. Found evap drip pan heavily rusted, found evap front cover heavily rusted. Water dripping from corroded components bypassing drain. Must replace. ; O-emld tckt"

We serviced a

GE COOKTOP

Model JGP630BEK1BB

Near Plano, TX 75024

Chris

Job Details: 05/06/2022

"Customer concern is unit not sparking. Module getting power but no spark at electrode. Multiple electrodes cracked and burner switches broken. Will need new spark module, switch harness and electrodes. Front right burner seized into cooktop. ; ordrng 1 WB16K10056 (burner large) and 1 WB13X32509 (Spark module) and 1 WB18T10338 (switch harness) and 2 WB13K10014 (electrode)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near University Place, WA 98466

Cejay

Job Details: 05/06/2022

Installed previously ordered heater. Cycle tested unit all checks good

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM1

Near Wylie, TX 75098

Patrick

Job Details: 05/06/2022

"Customer concern, unit intermittently stops during cycle and start button blinks as if door was opened. Found door latch not catching solidly. Bent frame towards control panel. Door now shuts with positive latch grab. Unit operating normally at this time."

We serviced a

KENMORE REFRIGERATOR

Model 7957402411

Near Frisco, TX 75034

Chris

Job Details: 05/06/2022

Replaced icemaker. Cycled and filled good.

We serviced a

KENMORE REFRIGERATOR

Model 79574025412

Near McKinney, TX 75070

Chris

Job Details: 05/06/2022

Customer concern is not making ice. Manually cycled icemaker and would move a quarter turn and stop. Would not fully cycle. Will need new icemaker assembly. ; ordrng 1 EAU62563503 (Motor ac)

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Allen, TX 75002

Chris

Job Details: 05/06/2022

Customer concern is dispenser not working and things freezing in ff section. Found no broken wires in door. Called tech line and went through visual support. Checked power at control and found zero volts going to auger motor or dispenser. Per tech line need to replace main board. ; O-emld tckt