Service History 11 - RPS Appliance Repair

We serviced a

MAYTAG WASHER-TOPLOAD

Model MAV6451AWW

Near Spanaway, WA 98387

Cejay

Job Details: 10/03/2023

"Installed previously ordered guide tube, cam, plunger, lid switch, drive belt and timer. Cycle tested washer rinse and spin cycle, all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GTD42EASJ2WW

Near Prosper, TX 75078

Chad A.

Job Details: 10/02/2023

"Installed parts sent home from GE. Replaced drive motor ,timer, and wiring harness. Cycled unit multiple times and heating everything it was tried."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6000AG0

Near Puyallup, WA 98372

Cejay

Job Details: 10/02/2023

"Customer concern is that washer had shown an error code and is leaking, pulled error codes F9E1, F0E4,F0E1,F9E1. Preformed cycle test, suds alarm, confirmed unit dose drain. found debris on door glass causing leak concern. Cleared pressure hose of clog causing suds alarm, cycle tested washer a second time to verify repair. All checks good. Advised customer on running regular cleaning cycles."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW2

Near Puyallup, WA 98372

Cejay

Job Details: 10/02/2023

"Customer concern is that washer is making a knocking noise and is going OOB. Pulled error codes F0E3,F0E5,F2E1,F0E3. Visual inspection of slider disk is good, cycle tested washer with a load and confirmed customer concern of noise, advised customer some noise is normal operation. No mechanical or component failures at time of service."

We serviced a

LG WASHER-TOPLOAD

Model WT1501CW

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

"Customer concern is that the washer is filling with hot water instead of cold, takes a long time to fill long t8me to wash and had shown an error. Found hot and cold supply lines reversed and inlet screens clogged. Corrected water supply lines and cleaned inlet screens. Cycle tested washer, all checks good."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HW0

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

Customer concern is that washer is leaking from the front. Found 3 small holes in door seal causing washer to leak. Needs new door seal. Also note door seal is not aligned correctly. Customer declined repair at time of service.

We serviced a

SUB ZERO REFRIGERATOR

Model n/a

Near Plano, TX 75093

Chad A.

Job Details: 10/02/2023

"Customer stated refrigerator not cooling properly. Performed tests and found refrigerator evap coil clear of frost but cold control open. Need control for repair. ; ordrng 1 4201260 (Control,ref)"

We serviced a

KENMORE DISHWASHER

Model 66513973K017

Near Plano, TX 75074

Chad A.

Job Details: 10/02/2023

Cycled unit to test. Pump filter clean and sump free of any debris. All spray arms clear and functioning properly. Soap cup functions and drain pump working good. No failures detected at time of service.

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW02

Near Dallas, TX 75287

Lane

Job Details: 10/02/2023

Customer stated washer was beeping when not in use. Performed diagnostics found faulty user control still advise replacing door switch assembly. All other functions checked good at time of service. Contacting customermwhen parts arrive.; ordrng 1 205214P (Control panel) and 1 205578 (Switch assembly)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6000XW2

Near Dallas, TX 75218

Lane

Job Details: 10/02/2023

Customer stated washer gave code for failure to drain. Performed diagnostics found clogged pump. Cleaned drain pump and performed multiple function and leak tests. All functions checked good at time of service. Advised customer no warranty on foreign objects.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

"Customer concern is that dishwasher is not drying and has poor wash performance. Pulled error codes, 7-1, found open element causing dishwasher not to dry and causing poor wash performance. Needs new element. Follow up scheduled for 10/10 8-12pm. ; ordrng 1 W10518394 (HEATER)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/02/2023

Installed previously ordered sump asm and inlet valve. Cycle tested unit. All checks good collected remainder balance via card payment. Left failed parts with customer as parts caused leak

We serviced a

SAMSUNG RANGE

Model NE58K9500SG/AA 01

Near Tacoma, WA 98408

Cameron M.

Job Details: 10/02/2023

"Customer concern is that oven does not heat properly on convection and broil, surface burners produce slow results for achieving boil cycle tested surface burners with customer provided pot of water, all tested good. Burners heat and regulate temperature properly. Preformed temperature checks of oven on bake,broil and convection. Achieved good activation of bake broil and convection elements. Unit maintained temperatures at 350 and 475. Repeated tests 3x ,found no mechanical defects at time of service. Advised customer on surface vs soaking temperatures. Advised customer to monitor and call if issues persist."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model TEDX640PQ0

Near Fircrest, WA 98466

Cameron M.

Job Details: 10/02/2023

"Customer concern is that dryer does not start cycle. Tested voltage supply to unit during initial inspection. Found no voltage supply to unit. Checked breaker position, found breaker turned off. Restored power. Tested voltage supply. Good 240v supply. Preformed airflow test, failed (red). Preformed temperature checks, in range. Unit operating as designed at time of service. Advised customer vent needs to be cleaned before use resumes to prevent damage to unit. advised customer to monitor and call if issues arise with unit."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1345XTVQ2

Near University Place, WA 98467

Cameron M.

Job Details: 10/02/2023

"Customer concern is that dishwasher door is not latching and allowing unit to run cycle. Also that start button broke off. Found broken start button ,causing customer difficulty starting cycle. Found door catch bent causing unit to not allow door to close. Corrected catch and door alignment. Cycle tested unit all checks good needs new console. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 W10298389 (ASSEMBLY (INCLUDES ACTIVE OVERLAY & INSERT) (WHITE)), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT71OPAYM3

Near University Place, WA 98466

Cameron M.

Job Details: 10/02/2023

"Installed previously ordered element and main control. Cycle tested unit, all checks good"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AF/US

Near Graham, WA 98338

Cejay

Job Details: 10/02/2023

"Customer concern is that washer is showing 5c error. Found clog in drain trap, removed debris from drain trap. Cycle tested washer all checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDBB240FS2

Near Tacoma, WA 98418

Cameron M.

Job Details: 10/02/2023

Installed previously ordered timer. Cycle tested unit. All checks good

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA 01

Near Orting, WA 98360

Cameron M.

Job Details: 10/02/2023

"Customer concern is that oven does not heat properly and maintain temperatures customer used convection bake/ airfry and unit achieved and maintained temp after roughly 20min preheat. Preformed temperature checks of oven @350 , failed oven was only maintaining 315 vs the called 350 . Found failed temperature probe and main pcb. REQUIRES AUTH. ; ordrng 1 DG94-04041B (ASSY PCB EEPROM) and 1 DG32-00002B (SENSOR-THERMISTOR)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Rockwall, TX 75087

Lane

Job Details: 10/02/2023

Customer stated washer will not finish cycle. Performed diagnostics found stored fault code for out of balance and stuck key. Leveled washer and ran function tests through onboard diagnostics. All functions checked good. Ran test cycle with load found washer completed cycle without issue. Advised customer on load size and cycle selection. All functions checked good at time of service.

We serviced a

GE RANGE

Model JTD5000SN3SS

Near Rockwall, TX 75032

Lane

Job Details: 10/02/2023

Customer stated while using oven aluminum melted to upper oven liner. Performed diagnostics confirmed aluminum liquefied and stuck to liner base. Not sure how to remove without damaging finish. Part is not serviceable.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE52A5500C/A3

Near Heath, TX 75126

Lane

Job Details: 10/02/2023

Customer stated dryer would randomly trip breaker. Customer had builder replace breaker with another gfi unit. Customer stated since breaker was replaced last time unit has not tripped breake. Performed diagnostics found no shorts to ground. Ran dryer for 20min with no issues. Dryer cycles at 178 exhaust 190 drum temperature. Advised customer to have builder change breaker to standard design to prevent nuisance tripping.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHEXNS03

Near The Colony, TX 75056

John

Job Details: 09/29/2023

"Came to install new ice mold and wire harness. Found oven knob in packaging for harness, incorrect part. Correct part number was ordered and appears on shipping slip. Must re-order wire harness.; ordrng 1 WP2187467 (harns-wire)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ1

Near Dallas, TX 75219

Patrick

Job Details: 09/29/2023

Replaced dampers. Tested unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K8600EV/A3 01

Near Dallas, TX 75243

John

Job Details: 09/29/2023

Customer concern is dryer making noise and won't start. Found start winding on motor has failed causing motor to hum and not rotate. Must replace motor module.; ordrng 1 DC93-00101U (ASSY FAN MOTOR-MODULE)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T3200W/A3

Near Dallas, TX 75212

Patrick

Job Details: 09/29/2023

"Customer concern, unit will not heat. Found element and thermostats good. Outlet loose. Customer must replace outlet. Left unit unplugged."

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN3WW

Near Plano, TX 75075

John

Job Details: 09/29/2023

"Customer concern is washer ripping clothes and making growling noise. Found stripped agitator base causing clothes to wrap around agitator and tear them. Also found gearcase is failing and leaking oil causing loud growling sound. Needs new agitator base, gear case, pulley and belt.; ordrng 1 WH43X34257 (Agitator base) and 1 WH03X34937 (Gear case) and 1 WH03X34937 (Hub washer) and 1 WH03X32097 (Pulley and nut) and 1 WH01X27538 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Heath, TX 75126

Patrick

Job Details: 09/28/2023

Replaced dispenser and liner repair. Tested unit. All checks good.

We serviced a

OTHER RANGE

Model VGSU101-4BSS

Near Dallas, TX 75241

Patrick

Job Details: 09/28/2023

"Customer concern, ignition system totally inop. Confirmed. Retainer rings seized on burners, unable to remove. Must replace retainer rings, spark module, and ignition switches. Valves listed as NLA. Avp says generic version of ignition switches available from kimball.; ordrng 1 PD030037 (Retainer ring) and 2 PD030038 (Retainer ring)s and 1 Pa020041 (Spark mod) and 1 Pd030039 (Retainer) and 4 ? (Ignition sw)s"

We serviced a

GE RANGE

Model JS645SL7SS

Near Dallas, TX 75205

Patrick

Job Details: 09/28/2023

Replaced control. Tested unit. All checks good.

We serviced a

GE RANGE

Model JVM3162DJ3WW

Near Dallas, TX 75235

Patrick

Job Details: 09/28/2023

Customer concern microwave not heating. Tested multiple times. Found vent fan improperly installed. No fault found with unit itself.

We serviced a

KENMORE COOKTOP

Model ="79044123511"

Near Irving, TX 75063

John

Job Details: 09/28/2023

"Customer concern is FR burner only outer ring working and FL burner not comming on at all. Upon arrival, cooktop in use and too hot to be disassembled. Confirmed customer complaint for both burners. Recommend replacing FR and FL elements and infinite switches.; ordrng 1 318297810 (FR triple element) and 1 5304519993 (FR triple infinite switch) and 1 316530001 (LF element) and 1 318531500 (LF infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Allen, TX 75013

Chad A.

Job Details: 09/28/2023

Making ice intermittently. Repaired wire at old connector at bottom of door. Cycled ice maker and filled properly.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model ="79681584310"

Near Coppell, TX 75019

Lane

Job Details: 09/28/2023

I stalled new lent screen assembly and performed function test. All functions checked good at time of service.

We serviced a

GE DRYER-ELECTRIC

Model PTD90GBPT0RS

Near Dallas, TX 75248

John

Job Details: 09/28/2023

Customer concern is dryer making loud scrapping noise since it was delivered. Found wood screw lodged between drum and front bearing. Removed screw and tested. Unit still making loud noise. Found drum to be warped and severly scratched as well as bearing severly damaged from dragging screw across it. Needs new front bearing and drum.; ordrng 1 WE03X23875 (BEARING TOP ASM) and 1 WE21X23869 (Drum assy)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2

Near Wylie, TX 75098

Lane

Job Details: 09/28/2023

Part was shipped broken. Unable to install screw points broken off.; ordrng 1 DC31-00187A (Motor ac pump)

We serviced a

SAMSUNG DISHWASHER

Model DW80M9960US/AA

Near Wylie, TX 75098

Lane

Job Details: 09/28/2023

Ustomer stated dishwasher worked fine for several cycles then would not start. Performed diagnostics found upper rack not aligned correctly causing door closure issues. Corrected rack and leveled dishwasher. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE RANGE

Model JS645SL7SS

Near Dallas, TX 75205

Patrick

Job Details: 09/28/2023

Replaced control. Tested unit. All checks good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFUS2613LS0

Near Dallas, TX 75206

Patrick

Job Details: 09/28/2023

"Customer concern, unit starts but goes blank and begins beeping. Confirmed. Good compressor, good fans. Must replace control board. ; ordrng 1 241739710 (Adc board)"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11022352512"

Near Richardson, TX 75081

John

Job Details: 09/28/2023

"Installed new cam, belt, and actuator. During testing found unit to be no level. Leveled unit. All checks good."

We serviced a

GE WALL OVEN

Model JRP28SK1SS

Near Garland, TX 75043

John

Job Details: 09/28/2023

Performed PM check. All checks good.

We serviced a

GE DISHWASHER

Model HDF310PGR3WW

Near Lewisville, TX 75057

Lane

Job Details: 09/28/2023

Office opens up at 9am; saved tckt

We serviced a

AMANA DRYER-ELECTRIC

Model NED5800HW0

Near Lewisville, TX 75067

Lane

Job Details: 09/28/2023

Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced heater and performed multiple function and heat cycle. All functions checked good at time of service. ; used 1 WP3387747 (Heating element) from stock

We serviced a

GE DISHWASHER

Model HDF310PGR3WW

Near Lewisville, TX 75057

Lane

Job Details: 09/28/2023

Office opens up at 9am; saved tckt

We serviced a

LG DRYER-ELECTRIC

Model DLEX3250W

Near Plano, TX 75075

John

Job Details: 09/28/2023

Performed PM check. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4850HW3

Near Dallas, TX 75204

John

Job Details: 09/27/2023

Installed new lid lock. All checks good.

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW02

Near Dallas, TX 75287

Lane

Job Details: 09/27/2023

Customer stated washer beeps alot and has damaged some towels and clothing. Performed diagnostics found door switch engagement needs adjustment and possible cycle selection issues maybe damaging clothing. Adjusted door switch assembly and performed multiple function tests after repair. If beeping persists door switch assembly will haft to be replaced.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Sachse, TX 75048

Lane

Job Details: 09/27/2023

Installed new suspension and performed function test after repair. All functions checked good at time of service

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN3WW

Near Mesquite, TX 75150

Patrick

Job Details: 09/27/2023

"Replaced agitator, transmission and belt. Tested unit. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4850HW0

Near Dallas, TX 75211

John

Job Details: 09/27/2023

"Customer concern is dryer will not start. Found open thermal fuse causing unit to not start. Replaced thermal fuse from truck stock. While testing, found timer not advancing through cycle. Needs new timer. Found vent partially crushed, repaired vent. Vent test still fails. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.; ordrng 1 WPW10436303 (Timer), used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

LG REFRIGERATOR

Model LRFDS3016S /00

Near Prosper, TX 75078

Chad A.

Job Details: 09/27/2023

"Customer stated ice clumping in bucket. Cycled upper ice maker and found faulty tray causing water to leak into dispenser bucket. Lower ice maker motor running but has no movement. Need upper and lower ice makers. Temperatures checked good. ; ordrng 1 AEQ73110219 (ICE MAKER ASSEMBLY,KIT) and 1 AEQ73449909 (ICE MAKER ASSEMBLY,KIT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5057LW0

Near Frisco, TX 75034

Chad A.

Job Details: 09/27/2023

Replaced motor and cycled to test. All working good and no other failures detected.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF4B

Near Dallas, TX 75228

John

Job Details: 09/27/2023

Installed new console and UI board supplied by Sears. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LW1

Near Wylie, TX 75098

Lane

Job Details: 09/27/2023

Customer stated washer makes abnormal noise during spin. Performed diagnostics found rotor bolt loose. Applied blue lock tight and reinstalled bolt. Performed high speed spin test after repair. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near Dallas, TX 75228

Patrick

Job Details: 09/27/2023

Replaced agitator and bolt. All checks good.

We serviced a

GE DISHWASHER

Model GDF530PSM0SS

Near Dallas, TX 75243

Patrick

Job Details: 09/27/2023

Replaced ui. Tested unit. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Wylie, TX 75098

Patrick

Job Details: 09/27/2023

"Replaced auger and yoje. Tested unit, all checks good."

We serviced a

KENMORE REFRIGERATOR

Model ="10651773510"

Near Plano, TX 75023

Lane

Job Details: 09/27/2023

Einstalled new light modules and repaired ice dispenser. Confirmed operation with custome. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 03

Near Irving, TX 75062

John

Job Details: 09/27/2023

"Customer concern is washer will not drain. Entered service mode and found F codes SC (drain) and UB (unbalanced load). Ran drain and spin cycle, good voltage to drain pump but no movement. Also found suspension rods worn and bouncy causing UB error. Must replace drain pump and suspension rods. Unable to fully function check unit due to nature of failure.; ordrng 1 DC97-19289H (Drain pump) and 4 DC97-16350U (Suspension rod)s"

We serviced a

GE OTHER

Model JVX5360SJ2SS

Near Rockwall, TX 75087

Patrick

Job Details: 09/27/2023

Replaced bulb. Tested unit. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Forney, TX 75126

Patrick

Job Details: 09/27/2023

"Customer concern, im inop. Confirmed. Found failed im. Must replace. Found broken door sw. Must replace; ordrng 1 W10873791 (Ice maker) and 1 W11396033 (Door sw)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW0

Near Garland, TX 75044

Lane

Job Details: 09/27/2023

Customer stated washer makes abnormal noise. And doesn't agitate. Performed diagnostics found agitator loose. Agitator bolt was backed off and not seated. Tightened bolt and performed function test. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000DW4

Near Plano, TX 75075

Lane

Job Details: 09/27/2023

Customer stated door won't stay closed . Performed diagnostics found faulty door catch. Installed part and performed multiple function tests. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model GTWN4250D1WS

Near Dallas, TX 75243

John

Job Details: 09/27/2023

Installed new control board. All checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4985EW0

Near Plano, TX 75074

John

Job Details: 09/27/2023

Performed MPA check. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Dallas, TX 75252

Patrick

Job Details: 09/26/2023

Replaced led modules. Tested unit. All checks good.

We serviced a

JENN-AIR RANGE

Model JGD8430ADS

Near Lewisville, TX 75056

Lane

Job Details: 09/26/2023

Customer stated cooktop started continuously sparking after counters were cleaned. Performed diagnostics found moisture got into burner switch causing issue. Blower fan control knob is broken and needs to be replaced. All other functions checked good at time of service. ; ordrng 1 WP7737P245-60 (Knob)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near McKinney, TX 75071

Chad A.

Job Details: 09/26/2023

"Customer stated freezer drawer will not open and ice maker not producing. During inspection found ice maker jammed and freezer frosted over due to slide rail broken causing door not to close completely. Auger motor for upper ice maker very noisy due to bad shaft bearing. Need freezer ice maker,rails for freezer drawer,and auger motor for repair. ; ordrng 1 5304507977 (SLIDE ASSEMBLY) and 1 5304507976 (SLIDE ASSEMBLY) and 1 241798233 (Ice maker) and 1 241816602 (Auger-Motor) and 1 241829001 (BAR-DRIVE)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75212

Patrick

Job Details: 09/26/2023

Replaced impeller and hub. Tested unit. All checks good.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW0

Near Irving, TX 75060

Patrick

Job Details: 09/26/2023

"Customer conceen, unit trips breaker during use. Motor good 13ohm at all terminals. Heater good 16ohm.Ran svc cycle. During heating portion of svc cycle, rapid relay clicks from control board followed by unit shutdown. Ran cold wash. Good fill, good tumble, good drain. Bellows torn. Must replace acu, heater, and bellows.; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows) and 1 W11314664 (Heater)"

We serviced a

WHIRLPOOL COOKTOP

Model GLS3675VS02

Near Lewisville, TX 75067

Lane

Job Details: 09/26/2023

Customer stated cooktop burners don't light. Performed diagnostics found breaker off. Reset breaker snd performed full function test. All functions checked good at time of service.

We serviced a

LG DRYER-ELECTRIC

Model DLEX8000V

Near Dallas, TX 75205

John

Job Details: 09/26/2023

Installed new rollers and belt. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062922100"

Near Carrollton, TX 75006

Lane

Job Details: 09/26/2023

"Customer stated dryer continuously stops heating. Performed diagnostics found faulty thermal high limit. Replaced thermal limiter with cycling thermostat and tested cycle temperature. Dryer temperature not changing with setting selections set to low. Changed operating thermostat and found dryer cycling correctly. All functions checked good at time of service. ; used 1 WP3387134 (Thrmst-fix), and 1 279769 (Cutoff-tml) from stock"

We serviced a

KENMORE REFRIGERATOR

Model ="10657039601"

Near Garland, TX 75041

John

Job Details: 09/26/2023

"Came to install new bin latch and spring. Found that part that arrived marked as spring is not a spring at all, incorrect part. Latch still has not arrived to customer. Must have latch and spring to repair ice bin.; ordrng 1 2256015 (Latch) and 1 WP2198608 (Spring)"

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS6

Near Dallas, TX 75252

Lane

Job Details: 09/26/2023

Customermstated dishwasher wash quality is poor and upper rack doesn't wash at all. Performed diagnostics found faulty pump and motor. Smelled burning steel during testing. Control board and harness also need replacing. Dispenser cap is broken. All other functions checked good at time of service. ; ordrng 1 WPW10780877 (Pump&motor) and 1 W11032769 (Dispenser) and 1 W11035586 (Control) and 1 W10871222 (Wire harness)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K7500EW/A3

Near Frisco, TX 75033

Chad A.

Job Details: 09/26/2023

"Customer concern dryer very noisy. Tested dryer and found drive motor noisy due to worn bearing. Need drive motor for repair. ; ordrng 1 DC31-00055G (MOTOR AC DRIVE-MODULE;DRYER MOTOR,DFS270)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF5A

Near Dallas, TX 75230

Patrick

Job Details: 09/26/2023

"Customer concern, unit over fills. Found clogged home drain, plumber must address. Unit operating normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Garland, TX 75042

Patrick

Job Details: 09/26/2023

Replaced led module. Tested unit. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM4370HKA

Near Murphy, TX 75094

John

Job Details: 09/26/2023

Installed new drain hose. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Allen, TX 75013

Chad A.

Job Details: 09/26/2023

Replaced ice maker and temperatures good.

We serviced a

KENMORE REFRIGERATOR

Model ="10651133210"

Near Plano, TX 75074

Chad A.

Job Details: 09/26/2023

Replaced dual water valve and tested good. No other failures detected.

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA. 23

Near Plano, TX 75023

Lane

Job Details: 09/26/2023

Defrosted ice room and installed new ice maker. Performed full function test. All functions checked good at time of service.

We serviced a

KENMORE REFRIGERATOR

Model ="10644323400"

Near Farmers Branch, TX 75234

John

Job Details: 09/26/2023

Came to install new track pieces. Found that new track will not lock into place due to the locking buttons being in a different position than original. Will need to reorder track pieces.; ordrng 2 WP2223320 (Drawer track)s

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2 02

Near Carrollton, TX 75007

John

Job Details: 09/26/2023

"Performed PM check on dryer. Found rollers, idler pulley, and belt worn and causing thumping noise. Also found vent clogged and temps out of range. Cleared clogged outside vent gaurd, unit now venting properly. Must replace rollers belt and idler pulley.; ordrng 2 DC97-16782A (Roller)s and 1 6602-001655 (Belt) and 1 DC96-00882C (Idler pulley)"

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Coppell, TX 75019

Lane

Job Details: 09/26/2023

Customer stated dishwasher is non responsive. Performed diagnostics confirmed supply voltage is good. Dishwasher was hit with power surge. Advised replacing main and user controls to correct issue. ; ordrng 1 12028528 (Power module) and 1 11031054 (Operating module)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FC3

Near Rockwall, TX 75087

Patrick

Job Details: 09/26/2023

"Replaced lid and lock. Tested unit, all checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wylie, TX 75098

Lane

Job Details: 09/25/2023

Installed replacement parts and performed function test after repair. All functions checked good at time of service. Advised customer refrigerator could take several hours to return to normal operation.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW3

Near Frisco, TX 75035

Chad A.

Job Details: 09/25/2023

Replaced dispenser drawer and cycled to test. All working properly and draining good. No leaks detected.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA. 02

Near Wylie, TX 75098

Lane

Job Details: 09/25/2023

Installed new icemaker and sealed ice room with Samsung food grade sealant. Replaced ice bin and confirmed pcb firmware version. Advised customer to allow 2-3hr for ice production. First several batches need to be disposed of per manufacturers suggestion.

We serviced a

LG WASHER-FRONTLOAD

Model WM4000HBA

Near Frisco, TX 75033

Chad A.

Job Details: 09/25/2023

Customer concern dispenser is broken. Installed new dispenser drawer with housing supplied by Sgt. No other failures found at time of service.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11066962500"

Near Plano, TX 75023

Lane

Job Details: 09/25/2023

Performed full function test of dryer. Airflow test passed. All functions checked good at time of service.

We serviced a

BOSCH DISHWASHER

Model SHE65P02UC/63

Near Irving, TX 75063

Lane

Job Details: 09/25/2023

Installed new filter in dishwasher for customer. Started clean cycle to remove and existing detergent or hard water deposits. All functions checked good at time of service.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2735NF3

Near Lewisville, TX 75067

Lane

Job Details: 09/25/2023

"Customer stated refrigerator displays code and fresh food area doescool correctly. Performed diagnostics found freezer temperature 28F and fresh food temperature 49-52. Sealed system is showing signs of a refrigerant leak. Defrost thermostat is separating but still appears to be be functional. Advised performing dye test to determine were leak is and replacing faulty components. Estimate is $1,100 -$1,899."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Dallas, TX 75252

Lane

Job Details: 09/25/2023

Customer not home; saved tckt

We serviced a

GE RANGE

Model JBS60RK6SS

Near Plano, TX 75074

Lane

Job Details: 09/25/2023

Installed new burner and switch. Performed full function test after repair. All functions checked good at time of service.

We serviced a

GE REFRIGERATOR

Model GSL25JGBBLB

Near McKinney, TX 75069

Chad A.

Job Details: 09/25/2023

Customer concern refrigerator leaking water. During inspection found blocked freezer drain and ice in bottom of freezer. Cleared ice and flushed drain. All draining good and no other failures detected. All cooling properly.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC2

Near Prosper, TX 75078

Chad A.

Job Details: 09/25/2023

Replaced drain hose and secured at wall drain. Cycled to test and no other failures were detected at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV520AEP/XAA

Near Rockwall, TX 75087

Lane

Job Details: 09/25/2023

Customer stated dryer makes abnormal noise. Performed diagnostics found motor assembly making abnormal noise. Motor assembly and belt need replacing. All other functions checked good at time of service. ; ordrng 1 DC93-00101N (Motor assembly) and 1 6602-001655 (Belt)

We serviced a

GE DISHWASHER

Model PDWT200V00BB

Near Plano, TX 75093

John

Job Details: 09/22/2023

Came to install new tub gasket and inner panel. Found that inner panel is NLA. Was able to manipulate sweeper seal to keep it from leaking. Installed new tub gasket sent by Sears and found it to be to skinny to stay in race around tub and leaks. Must reorder tub gasket.; ordrng 1 WD08X10032 (Tub gasket)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA56H9000AP/A2

Near Mesquite, TX 75149

Patrick

Job Details: 09/22/2023

Replaced gear case. Tested unit. All checks good.