We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A211
Near Dallas, TX 75227
Patrick
Job Details: 11/02/2023
"Customer concern, unit will not power on. Confirmed. Good 120vac to unit. Good led heartbeat on inverter and main board. Must replace ui.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 DC97-18107L (Ui) and 1 DC92-01531C (Inverter) and 1 DC92-01803K (Main control)"
We serviced a
LG WASHER-TOPLOAD
Model WT7600HKA
Near Spanaway, WA 98387
Cameron M.
Job Details: 11/02/2023
"Customer concern is that washer will run continuously attempting to balance load then ends cycle producing ue error. Cycle tested unit via rinse and spin, no defect found. Cycle tested unit with customer provided load of towels via rinse and spin. Unit completed cycle every time. Advised customer to monitor and record if issues persist. Advised customer on proper loading practices. Advised customer on using high quality detergent. Also Advised customer on regular cleaning intervals. Collected payment via check payment."
We serviced a
WHIRLPOOL RANGE
Model WFG374LVQ2
Near Steilacoom, WA 98388
Cejay
Job Details: 11/02/2023
"Customer concern is that ignitors are clicking but is not igniting and center knob is damaged. Found ignitors dirty and orifices clogged, cleaned ignitors and cleared clogged from orifices, cycled all burners good. Cycle tested oven good. No mechanical or component failures at time of service. Advised knobs are not covered."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5100HW1
Near Dallas, TX 75211
Patrick
Job Details: 11/02/2023
"Customer concern, unit not heating. Confirmed. Found clogged vent in wall. Found open heating element. Must replace. Customer must have vent cleaned to prevent future failures. ; ordrng 1 WP3387747 (Element)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHW0
Near Tacoma, WA 98403
Cameron M.
Job Details: 11/02/2023
"Customer concern is that dishwasher top rack fell out of unit. Preformed visual inspection of unit. Found top silverware rack glides broke,causing rack to fall. Also found broken adjuster on left side of upper rack,causing rack to fall on left side. Found unit unlevel causing door to impact tub and cause poor seal during operation. Leveled unit. Preformed cycle test. Found unit leaking from wash motor, during operation. Needs new sump asm, silverware rack, glides and adjusters ,and upper rack adjusters. Advised customer do not attempt use of unit as it is actively leaking. REQUIRES AUTH ; ordrng 1 WPW10591570 (pump&motor) and 1 W11255733 (DISHRACK) and 1 W10913628 (TRACK (left)) and 1 W10914507 (TRACK (right))"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6200KW0
Near Lakewood, WA 98499
Cejay
Job Details: 11/02/2023
"Installed previously ordered, SQT provided motor, belt cam and actuator, cycle tested unit to verify repair,all checks good."
We serviced a
GE RANGE
Model JB625RK8SS
Near Rockwall, TX 75032
Patrick
Job Details: 11/02/2023
"Customer concern, hot surface indicator always lit. Found rf element thermostat stuck. Must replace. ; ordrng 1 WB30T10136 (Rf element)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA40J3000AW/AA13
Near Mesquite, TX 75150
Patrick
Job Details: 11/02/2023
New pump damaged on arrival. Please reorder. ; ordrng 1 DC97-19289F (Drain pump)
We serviced a
JENN-AIR RANGE
Model JDS9860CDS01
Near Buckley, WA 98321
Cejay
Job Details: 11/02/2023
"Customer concern is that when using the oven it is over heating. Customer notes not other concerns with range. Found both bake and broil elements activate at the same time, unable to enter service mode. Needs new control board and oven sensor for runaway temperatures. Advised requires Auth.; ordrng 1 WP8507P231-60 (CNTRL-ELEC) and 1 12001656 (OVEN SENSOR REPLACEMENT)"
We serviced a
FRIGIDAIRE RANGE
Model GCRG3060AFC
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 11/02/2023
Installed previously ordered control cover. Cycle tested unit. All checks good
We serviced a
KENMORE WASHER-TOPLOAD
Model ="41741122410"
Near Dallas, TX 75243
Lane
Job Details: 11/02/2023
Installed new hose and performed multiple function and leak tests after repair. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5600XW0
Near Garland, TX 75041
Lane
Job Details: 11/02/2023
"Customer stated dryer made loude abnormal noises and stopped spinning. Performed diagnostics found idler pulley faulty and belt damaged. Dryer will not run in current state to test full function. ; used 1 661570V (Belt), and 1 279640 (Idler pulley) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW3
Near Garland, TX 75040
Lane
Job Details: 11/02/2023
Customer stated washer would not stop trying to fill. Performed diagnostics found no stored fault codes. Recalibrated washer and secured drain hose at correct length. All functions checked good at time of service.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Garland, TX 75042
Lane
Job Details: 11/02/2023
Customer stated dishwasher is unresponsive. Performed diagnostics found control panel infested with roaches.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5010LW0
Near Irving, TX 75062
John
Job Details: 11/02/2023
Installed new suspension rods and drain pump. All checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLEY1701WE
Near Tacoma, WA 98404
Cameron M.
Job Details: 11/02/2023
Installed previously ordered main control. Cycle tested unit. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LC0
Near Puyallup, WA 98374
Cameron M.
Job Details: 11/02/2023
"Customer concern is that washer produces grinding noise during operation. Found rotor mounting screw missing, causing rotor to grind on stator during operation. Also found heavily grease sling. Caused by failed tub seal allowing water to leak down center shaft and pulling oil from gearcase. Needs new gearcase, slider, washplate, stator, and rotor. REQUIRES AUTH ; ordrng 1 W11510461 (WASHPLATE) and 1 W11449841 (GEARCASE) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11195971 (stator)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HVA
Near Garland, TX 75043
John
Job Details: 11/02/2023
"Customer concern is washer shakes violently while spinning and jow doesn't drain. Found rear shock leaking oil and tub and basket leaning towards the back of unit as well as drain pump vibrating with no water movement, no debris found in coin catch. Needs new shocks and drain pump.; ordrng 1 4681EA2001T (Drain pump) and 1 ACV72909503 (Shocks)"
We serviced a
FRIGIDAIRE WALL OVEN
Model FFGW2415QSB
Near Garland, TX 75041
Patrick
Job Details: 11/02/2023
"Replaced hinges, all checks good."
We serviced a
LG DRYER-ELECTRIC
Model DLEX4370K
Near Enumclaw, WA 98022
Cejay
Job Details: 11/02/2023
"Customer concern is that dryer lint screen is warped and is no longer fitting correctly in lint trap causing damage to fabrics. Confirmed customer concern, installed previously ordered filter guide, cover guide and lint filter, preformed airflow test pass, all checks good."
We serviced a
GE DISHWASHER
Model GDT645SSN8SS
Near Prosper, TX 75078
Chad A.
Job Details: 11/02/2023
Customer stated dishwasher not draining. During testing found all functions of unit to be working properly. Unit fills with dirty water after unit has finished cycle due to drain hose from disposer not being looped and lower than sink.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Frisco, TX 75034
Chad A.
Job Details: 11/02/2023
Installed machine wire harness and replaced main control. Cycled self test and no failures detected.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA 01
Near Puyallup, WA 98373
Cejay
Job Details: 11/02/2023
"Installed previously ordered wire harness, preformed service cycle to confirm operation of dispenser and verify repair. All checks good."
We serviced a
KENMORE WASHER-TOPLOAD
Model ="110.29133410"
Near Garland, TX 75044
Lane
Job Details: 11/02/2023
Performed diagnostics foumd code for shorted water temp sensor. Disassembled washer found water inlet housing leaking. Valve with housing and sensor need to be replaced. ; ordrng 1 W11173599 (Valve assembly)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Plano, TX 75074
John
Job Details: 11/02/2023
Installed new rollers and idler sent by Sears. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model GDPH4515AF0A
Near Puyallup, WA 98374
Cameron M.
Job Details: 11/02/2023
"Customer concern is that dishwasher leaks from bottom left corner at high volume. Preformed visual inspection. Found unit unlevel causing water to leak during operation. Cycle tested unit 3x found separation of lower spray arm, and melting of spray arm. causing water to be directed at base of door inducing leak during operation. Needs new spray arms follow up visit scheduled for 11/14 8-12 advised customer not to use unit until repairs are done. ; ordrng 1 5304532209 (SPRAY ARM lower)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Graham, WA 98338
Cejay
Job Details: 11/01/2023
"Customer concern is that washer is making a noise during operation and intermittently not draining. Pulled error codes, F0E3. Found damaged slider disk and rotor rusted also found water leaking from gearcase, needs new gearcase, slider and rotor. Customer declined repair at time of service, collected payment via card."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LC0
Near Puyallup, WA 98375
Cejay
Job Details: 11/01/2023
"Customer concern is that washer is leaking heavily and that after cleaning up water and moving washer had found motor bolt on the ground. Inspected pressure hose, found drain line inserted too far into stand pipe, found unit unlevel. Leveled unit and secured drain line, found damaged slider disk and debris on gearcase shaft. Worn tub seal causing leak with heavy loads, needs new gearcase, slider disk and clutch. Advised requires Auth. ; ordrng 1 W11449841 (GEARCASE) and 1 W10754448 (CLUTCH) and 1 W10734521 (SLIDER)"
We serviced a
MAYTAG RANGE
Model MGRH752CDS
Near Graham, WA 98338
Cameron M.
Job Details: 11/01/2023
"Customer concern is that oven does not heat. Serial number incomplete. Tested function of broil, looking for glow bar activity and ignition of broil manifold, good function. Preformed Amp draw test of bake ignitor, failed, 0 tested voltage supply to ignitor when bake activated, good 120v supply. Needs new ignitor. Customer declined repair at this time. Collected 129+tax via card payment ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100C/A3
Near Plano, TX 75093
John
Job Details: 11/01/2023
Customer concern is dryer not heating. Confirmed no heat condition. Found open element causing issue. Replaced element from truck stock. All checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
We serviced a
SAMSUNG RANGE
Model NE58F9710WS/AA 02
Near Spanaway, WA 98387
Cameron M.
Job Details: 11/01/2023
"Customer concern is that convection fan on bottom makes noise during operation. Cycle tested unit, Verified customer concern of lower convection fan producing squealing noise during operation. Also found worn contacts in door switch, causing unit to not recognize oven door position. Found left front hot surface indicator illuminated without burner being activated. Found faulty contacts in infinite switch, causing indicator to remain on. Needs new convection infinite switch, door switch,fan motor and fan advised customer parts show out of stock. Customer declined repair at this time. Collected 129+tax via check payment"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Carrollton, TX 75006
Lane
Job Details: 11/01/2023
"Customer stated dryer doesn't get hot. Performed diagnostics found dryer imly getting to 135F. Replaced thermal limiter and cycling thermostat. Cleaned out filter housing and blower assemblys .Dryer checked at 174F exhaust. All functions checked good at time of service.; used 1 W10900067 (Thermal cutoff), and 1 WP3387134 (Thrmst-fix) from stock"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model GHW9150PW0
Near Dallas, TX 75248
Lane
Job Details: 11/01/2023
Customer stated washer leaks intermittently. Performed diagnostics found water inlet valve needs replacing. All other functions checked good at time of service. ; ordrng 1 WP8181694 (Water valve)
We serviced a
GE DISHWASHER
Model GDP665SYN0FS
Near Dallas, TX 75230
Patrick
Job Details: 11/01/2023
"Customer concern, unit not cleaning properly, making thumping noise. Found lower spray arm contacting lower rack. Per service bulletin dd10-20, replace lower rack rollers with service kit. ; ordrng 4 WD28X27241. (Roller update kit)s"
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS02
Near Plano, TX 75093
Lane
Job Details: 11/01/2023
Installed new control with sensor. Performed multiple preheat and heat cycle tests. Oven is calibrated within manufacture specifications. Advised customer on issues with self clean causing potentiall premature thermal limiter failure. All functions checked good at time of service.
We serviced a
LG WASHER-TOPLOAD
Model WM1388HW
Near Dallas, TX 75204
Patrick
Job Details: 11/01/2023
"Customer concern, unit leaking. Found leak from overflowing condensate bottle in dryer causing issue. All checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ4WW
Near Dallas, TX 75208
Patrick
Job Details: 11/01/2023
"Customer concern, unit not advancing through cycle. No active error codes. Good pressure sw, good drain, no rpm feedback from speed sensor. Squeel from belt when spin began. Must replace speed sensor, belt, and main control. ; ordrng 1 WH12X26329 (Speed sensor) and 1 WH01X24697 (Belt) and 1 WH22X35597 (Control)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5400V/A3
Near Dallas, TX 75215
Patrick
Job Details: 11/01/2023
"Customer concern, unit not heating. Unit failed air test Found open element. Must replace element. ; ordrng 1 DC97-14486A (Element)"
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FFLE3900UW0
Near University Place, WA 98466
Cejay
Job Details: 11/01/2023
"Customer concern is that washer is not draining. Standing water in tub upon arrival. Confirmed 120v to drain motor, Confirmed washer dose drain. E41 error main control thinks lid is open. Preformed service cycle, confirmed drain pump and lid lock are operational Needs new main board and lid switch for E41 Advised requires Auth. ; ordrng 1 137353302 (LOCK) and 1 5304526220 (BOARD)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EP/A2
Near Tacoma, WA 98407
Cameron M.
Job Details: 11/01/2023
"Customer concern is that dryer produces squealing noise during operation. Found seized idler pully, causing squealing noise during operation. Also found seized rear right and rear left rollers, causing scraping and squealing noise during operation. Needs new idler pully.and rollers. Installed new rollers and idler pully. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good. Left failed part with customer on dryer. Collected payment via card payment ; used 1 DC93-00634A (IDLER ASSEMBLY), and 2 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2 11
Near University Place, WA 98467
Cejay
Job Details: 11/01/2023
"Customer concern is that washer still produces knocking noise near end of cycle, visual and mechanical inspection of counterweights, dampers and springs good. Cycle tested washer multiple times empty and with a load of towels, could not replicate error. Advised customer small and mixed loads can cause out of balance loads causing noise and excessive vibration. No mechanical or component failures at time of service."
We serviced a
LG WASHER-TOPLOAD
Model WM2301HR
Near Plano, TX 75094
John
Job Details: 11/01/2023
Customer concern is washer will not power on. Unit DOA upon arrival. Confirmed 120vac at outlet and noise filter but no voltage to control board from noise filter. Unable to fully test unit at this time due to nature of failure. Needs new noise filter board.; ordrng 1 6201EC1006T (NoisenFilter board)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Garland, TX 75040
Lane
Job Details: 11/01/2023
Installed ordered pump and performed multiple function and leak tests. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDF620HSJ2SS
Near Tacoma, WA 98406
Cameron M.
Job Details: 11/01/2023
"Customer concern is that dishwasher does not start cycle, unit will randomly power and tone without customer interaction. Using newfi device, Verified customer concern. Found unit not recognizing door position or model and serial number. Preformed visual inspection of main board, found furnt contact. Causing unit to not function. Needs new main control. Customer declined repair at this time. Collected 129 +tax"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 11/01/2023
Installed previously ordered door seal. Cycle tested unit. All checks good. Left failed part with customer as part caused leak.
We serviced a
ELECTROLUX WASHER-FRONTLOAD
Model EFLS617STT0
Near Plano, TX 75024
Chad A.
Job Details: 11/01/2023
Customer stated washer will not go through cycles. Performed diagnostics and found failure due to pump assembly drain system. Need pump assembly for repair. Customer will call back if repair needed. Not home at time of service.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8570SR/AA05
Near Allen, TX 75013
Chad A.
Job Details: 11/01/2023
Replaced main control and inverter board. Set Temps to 0 and 37.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45B6300AP/US
Near McKinney, TX 75071
Chad A.
Job Details: 11/01/2023
"Customer stated washer very noisy in spin. During inspection found drum to be noisy due to faulty rear bearing. Needs rear tub with bearing and spinner assembly. ; ordrng 1 DC97-21456B (ASSY DRUM-MODULE;WF6000R,507,580) and 1 DC97-21594C (ASSY S.TUB BACK;WF6000R, PAT)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Tacoma, WA 98445
Cejay
Job Details: 11/01/2023
"Customer concern is that dryer is not heating. Preformed airflow test twice failed (red). Found open thermal cutoff causing dryer not to heat, needs new thermal cutoff and high limit thermostat. Advised customer parts show out of stock and may take time to recive. Follow up scheduled for 11/15 8-12pm customer signed airflow acknowledgement. ; ordrng 1 DC47-00018A (THERMOSTAT) and 1 DC96-00887C (ASSY BRACKET THERMOSTAT)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF2A
Near Spanaway, WA 98387
Cejay
Job Details: 11/01/2023
"Installed previously ordered wash motor assembly, cycle tested unit for leaks and to verify repair, all checks good. New wash motor came with new seals."
We serviced a
KENMORE DRYER-ELECTRIC
Model 11065132411
Near Dallas, TX 75243
Lane
Job Details: 11/01/2023
"Customer stated dryer makes abnormal noise and door handle is broken. Performed diagnostics found faulty drum rollers door catch and handle. Replaced rollers and catch door handle still needs to be replaced. All other functions checked good at time of. service.; ordrng 1 W10861225 (Handle), used 1 279570 (Latch), and 1 349241T (Drum roller) from stock"
We serviced a
KITCHENAID COOKTOP
Model KDRS467VSS00
Near Dallas, TX 75238
Lane
Job Details: 11/01/2023
Customer stated after work was done in kitchen a contractor stated rear centerr burner was leaking gas. Contractor left gas turned off. Customer also stated top burners had ignition issues prior to work being performed in kitchen. Performed diagnostics found top burner assemblys need to be replaced with new electrodes. Hardware is rusted out and will need to drilled out to service burner assemblys. Burner assemblys needed have been discontinued. Unable to obtain needed parts for repair..
We serviced a
GE RANGE
Model CGS700P4MW2
Near Dallas, TX 75229
Lane
Job Details: 11/01/2023
Customer stated range became unresponsive. Performed diagnostics found unit going into sleep mode. Advised customer on display wakeup procedures. Performed full function test at time of service. All functions checked good at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Dallas, TX 75212
John
Job Details: 11/01/2023
Customer concern is oven not heating. Found no voltage leaving control board to igniter causing oven to not ignite. Needs new control board.; ordrng 1 W11113908 (Control board)
We serviced a
GE WASHER-TOPLOAD
Model GTW680BSJ0WS
Near Grand Prairie, TX 75051
John
Job Details: 11/01/2023
"Customer concern is washer will not spin (Disregard origional complaint, unit is draining). Found locked rotor/basket error code. When unit put into drain and spin, only impeller moves without basket due to stripped pulley and clutch. Found basket to be loose inside tub and stripped from gearcase as well as washplate stripped and unable to be removed without cutting it out. Needs new gearcase, clutch, pulley, belt, and impeller.; ordrng 1 WH03X33731 (Gearcase) and 1 WH05X24185 (Clutch) and 1 WH01X24180 (Belt) and 1 WH02X10364 (Hub washer) and 1 WH02X10363 (Hub nut) and 1 WH43X32857 (Impeller) and 1 WH03X32097 (Pulley and nut)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Irving, TX 75063
John
Job Details: 11/01/2023
"Customer concern is DW will fill but not wash and some buttons don't work. Confirmed all buttons on right side of UI panel beeping when pushed but not illuminating as well as sections of time display not illuminating. Entered service mode and found F4 E3 (motor fault), F9 E1 (diverter fault), F2 E2 (UI fault). Unit will not run service diagnostic cycle. Reseated UI cable, no change to UI. Started normal cycle, once unit filled, found diverter constantly spinning and unable to find proper position and then unit drains. Recommend replacing pump and motor assy, control board, and console.; ordrng 1 WPW10671941 (Pump and motor) and 1 W11413274 (Control board) and 1 W10815487 (Control panel Grey)"
We serviced a
GE DISHWASHER
Model GHDF360R10SS
Near Irving, TX 75063
John
Job Details: 11/01/2023
Customer concern is DW will not power on. Confirmed polarity and voltage supplied to control board. Found evidence of insect infestation on and around control board and no voltage supplied to UI. Advised Customer that warranty will not cover damages caused by insect infestation.
We serviced a
MAYTAG DRYER-ELECTRIC
Model PYE2300AYW 10
Near Irving, TX 75063
John
Job Details: 11/01/2023
"Customer concern is dryer not drying clothes well enough. Found vent hose detached at rear of unit and large build up of lint inside of inner vent duct. Cleared lint form duct and reattached vent. Unit still fails vent check. Also found while testing, unit cycling heat properly but timer not rotating in time dry cycle. Advised Customer that vents will need to be cleaned in order to avoid further heating issues. Must replace timer.; ordrng 1 WP53-1810 (Timer)"
We serviced a
GE DRYER-ELECTRIC
Model GFD85ESPN1RS
Near Farmers Branch, TX 75234
John
Job Details: 11/01/2023
Customer concern is dryer giving check vent light. Confirmed light. Found home ventilation almost completely clogged causing issue. Advised Customer that vents will need to be cleaned in order to avoid further heating issues. All other checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF6A
Near Tacoma, WA 98408
Cameron M.
Job Details: 11/01/2023
"Customer concern is that dishwasher leaks heavily during operation. Unit unhooked and Uninstalled from cavity and resting on back deck, unable to test unit. Preformed visual inspection of unit. Found element melted hole in tub, causing substantial volume of water to leak under unit during operation. Needs new tub asm tub asm non serviceable no repair available REQUIRES AUTH ; saved tckt"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS6A
Near Dallas, TX 75205
Patrick
Job Details: 10/31/2023
"Replaced motor, tested unit. All checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA01
Near Garland, TX 75040
Patrick
Job Details: 10/31/2023
"Customer concern, deli drawer frozen in place. Im inop, unable to remove ice bin. Confirmed. Must replace im repair kit, evap cover, and def thermistor.; ordrng 1 DA82-02696A (Im repair kit) and 1 DA97-12609C (Evap cover) and 1 DA32-10104N (Def sensor) and 1 DA81-05595A (Rtv)"
We serviced a
KENMORE WALL OVEN
Model 79049523314
Near Carrollton, TX 75007
Lane
Job Details: 10/31/2023
Tech was assigned as a helper;
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB765FW0
Near Dallas, TX 75252
Chad A.
Job Details: 10/31/2023
Customer stated dryer not heating. Cycled dryer to test and found unit to be overheating. Performed vent test and failed. Cycled without vent and dryer functioned properly. Vent restriction in home. Need vent cleaned professionally before use.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3054TSF
Near Coppell, TX 75019
Lane
Job Details: 10/31/2023
Installed ordered parts and performed function test. Cooktop and bake function was confirmed operational. All functions checked good at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/31/2023
"Customer concern is that dishwasher produces poor wash quality leaves soap film on dishes, dispenser broken. Found dispenser door droken off ,causing detergent to be introduced prematurely. Found lower spray arm broken in two pieces, causing poor to no pressure during operation. Found debris in upper spray arm, causing poor wash and zero rotation of spray arm. Needs new dispenser and spray arms. Follow up visit scheduled for 11/7 1-5; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10498900 (spray arm) and 1 WPW10491331 (spray arm)"
We serviced a
JENN-AIR COOKTOP
Model JGC9536ADS
Near Eatonville, WA 98328
Cameron M.
Job Details: 10/31/2023
"Customer concern is that range does not ignite center and right rear and right front burners. Cycle tested all burners. Found misaligned ignitor, causing front right burner to get inadequate spark resulting in no ignition. Realigned ignitor, cycle tested all checks good burner lights every time. Found buildup of spill over of burner bodies and ignitors causing burners to not light. Cleaned all orifices, burner bodies and ignitors. Cycle tested all checks good. Advised customer on proper maintenance. Advised customer on proper ignition of burners. Collected payment via check payment"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF6A
Near Eatonville, WA 98328
Cameron M.
Job Details: 10/31/2023
"Customer concern is that dishwasher does not drain and complete cycle. Cycle tested unit. Verified customer concern of unit not draining. Found loose power connection, causing unit to not drain. Repeated power connections. Cycle tested unit 3x. All checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SG/AA
Near Carrollton, TX 75007
Chad A.
Job Details: 10/31/2023
"Customer stated no ice production. On arrival found ice maker jammed and frosted over as well as auger assembly. Replaced ice maker,changed auger drain tube,and sealed ice compartment. Cycled ice maker and water filled properly."
We serviced a
GE WASHER-TOPLOAD
Model GTWN4250D1WS
Near Garland, TX 75043
Patrick
Job Details: 10/31/2023
"Customer concern, unit leaking during use. Found leak from inlet valve. Must replace; ordrng 1 WH13X10053 (Valve triple water)"
We serviced a
GE WASHER-TOPLOAD
Model HTW240ASK6WS
Near Mesquite, TX 75150
Patrick
Job Details: 10/31/2023
"Customer concern, unit smelled like burning during spin. Ran spin only, good drain, good lock, good spin empty. Found stretched belt. Replaced from truck stock. Tested unit, all checks good. ; used 1 WH01X27538 (Belt) from stock"
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID81SS4A
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 10/31/2023
"Customer concern is that dishwasher runs drain pump endlessly, not allowing customer to start or cancel cycle. Found unit in active leak mode. Causing unit to run drain pump continuously. Pulled unit from cavity cleaned up water in leak try. Ran unit 4x no leaks present. Customer advised unit triggered leak error when clean cycle was run with affresh and a detergent pod causing severe oversuds conditions. And triggered leak detection. Reassembled unit cycle tested unit. All checks good. Advised customer against running afresh and detergent at smell time. Collected 129+tax"
We serviced a
GE DRYER-ELECTRIC
Model GFD65ESPN0SN
Near Mesquite, TX 75150
Patrick
Job Details: 10/31/2023
Replaced belt. Tested unit. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Forney, TX 75126
Patrick
Job Details: 10/31/2023
Replaced rocker sw. Tested unit. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US3A
Near Wylie, TX 75098
Patrick
Job Details: 10/31/2023
"Replaced motor, tested unit. All checks good."
We serviced a
LG DRYER-ELECTRIC
Model DLEX7900BE
Near Frisco, TX 75033
Chad A.
Job Details: 10/31/2023
Customer stated too long to dry and top dented. Performed and failed vent test. Cycled dryer with vent disconnected and all functioned properly. Vent in home restricted and recommend getting cleaned professionally. Top dented due to something being dropped on top but not affecting function of unit.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100P/A3
Near Spanaway, WA 98387
Cejay
Job Details: 10/31/2023
"Customer concern is that dryer is not heating, preformed airflow test failed (yellow). Found open thermal cutoff causing dryer not to heat, needs new thermal cutoff and high limit. Installed new thermal cutoff and high limit thermostat, cycle tested dryer to verify repair, all checks good. Advised customer dryer vents need service. Collected payment via card. ; used 1 DC47-00018A (OPERATING THERMOSTAT), and 1 DC96-00887C (THERMAL CUT-OFF) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA 00
Near Tacoma, WA 98466
Cejay
Job Details: 10/31/2023
"Installed previously ordered assembly service kit, cycle tested dishwasher for leaks and to verify repair, all checks good."
We serviced a
GE WALL OVEN
Model JKP38G0J6BG
Near Gig Harbor, WA 98335
Cejay
Job Details: 10/31/2023
"Customer concern is that lower oven is not heating, upper oven dose not get to temperature. Upper bake and broil elements test good for continuity. Tested lower bake and broil elements good for continuity. Found all oven knobs damaged causing difficulty operating unit, preformed Temperature checks on lower oven good. Upper oven failed to operate bake or broil elements. Needs new oven thermostat switch and all new knobs. Advise parts show discontinued. FAH to supply. Requires Auth. ; ordrng 1 WB24X0176 (THERMOSTAT, DUAL upper) and 2 WB3X481 (KNOB OVEN)s and 1 WB03X0463 (KNOB-THERMOSTAT) and 1 WB03X0482 (KNOB THERMOSTAT)"
We serviced a
HOTPOINT DISHWASHER
Model HDF330PGROWW
Near Fircrest, WA 98466
Cejay
Job Details: 10/31/2023
"Installed previously ordered machine control board, confirmed operation of water heater via newfi, cycle tested unit to verify repair, all checks good. Called and left voice-mail, sent payment link via text."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW6620HC
Near Tacoma, WA 98405
Cejay
Job Details: 10/31/2023
"Installed previously ordered door seal, cycle tested washer for leaks and to verify repair, all checks good."
We serviced a
GE DRYER-ELECTRIC
Model PTD60EBPRODG
Near Carrollton, TX 75001
Lane
Job Details: 10/31/2023
Installed heater with wire harness. Performed multiple function tests after repair. All functions checked good at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWPB0
Near Wylie, TX 75098
Lane
Job Details: 10/31/2023
Customer stated dishwasher still leaked a small amount of water after initial repair. Performed diagnostics found tub seal causing a small leak. Gave customer estimate for part cost only. All other functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6620HC1
Near Garland, TX 75044
Lane
Job Details: 10/31/2023
Customer stated d4yer makes abnormal noise. Performed diagnostics found faulty idler pulley. Replaced pulley and performed multiple function tests. All functions checked good at time of service. ; used 1 W10837240 (Bracket) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9771SG/AA
Near Allen, TX 75013
Lane
Job Details: 10/31/2023
Customer stated water pitcher system won't fill. Performed diagnostics foumd water reservoir case needs to be replaced..No fault codes stored. All other functions checked good at time of service. ; ordrng 1 DA97-17399E (Water Reservoir Case)
We serviced a
LG REFRIGERATOR
Model LMXS28596S/01
Near Allen, TX 75002
Lane
Job Details: 10/31/2023
Customer stated both refrigerator and freezer stopped cooling. Performed diagnostics found sealed system deficiency. Compressor is running on high speed but unable to cool unit. No fault codes are stored. Refrigerator has current manufacturer warranty on sealed system components..
We serviced a
GE DISHWASHER
Model GDT665SMN3ES
Near Buckley, WA 98321
Cameron M.
Job Details: 10/31/2023
"Customer concern is that dishwasher does not dry dishes and not rinsing dishes . Cycle tested unit via Newfi device, Verified customer concern of unit not heating. Found unit firmware update needed. Updated unit. Found resetabe thermostat tripped, causing unit to not heat. Reset thermostat. Tested unit all checks good. Advised customer on using high quality detergent to reduce oversuds conditions and improve wash quality. Advised customer on regular cleaning intervals. Collected 129 +tax via"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW1
Near Sumner, WA 98390
Cameron M.
Job Details: 10/31/2023
Installed previously ordered parts. Cycle tested unit. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418UW4A
Near Puyallup, WA 98373
Cejay
Job Details: 10/31/2023
"Customer concern is that dishwasher is not draining. Upon arrival standing water in tub. Confirmed 120v to unit, 572.4k ohms at drain motor, 6v at drain motor, found loose connection at drain motor, secured connection, 120v at drain motor. Evacuated water from tub through drain hose, cycle tested unit and visually confirmed operation of drain pump. Stress tested drain pump, unit is now operational as designed. Advised no picture of purchase order as addres is tenet/ property management situation. Tenet signature on W/O"
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631423410
Near Spanaway, WA 98387
Cejay
Job Details: 10/31/2023
"Customer concern is that washer is going going OOB and making a metal on metal noise, mechanical checks good, visual inspection good. cycle tested washer with a load could replicate noise or OOB error. Advised customer to monitor washer, if noise persists to call and schedule another appointment. No mechanical or component failures at time of service."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4800BQ1
Near Spanaway, WA 98387
Cejay
Job Details: 10/30/2023
"Cus5omer concern is that dryer is not starting. Confirmed proper voltage at terminal, verified operation of door switch. Found open thermal fuse causing dryer not to start, needs new thermal fuse and thermal cutoff kit. Installed new thermal fuse and thermal cutt of kit, cycle tested dryer on air cycle, good. Preformed airflow test pass. Preformed temperature checks good, all checks good. Collected payment via card. ; used 1 WP3392519 (FUSE-THRML), and 1 W10900067 (CUTOFF-TML) from stock"
We serviced a
GE RANGE
Model PS920SF3SS
Near Graham, WA 98338
Cameron M.
Job Details: 10/30/2023
"Customer concern is that front right and front left burners do not regulate temperature, front right burner center element of 3 segmented burner does not heat. Retrieved errors via service mode, found f780x2(60 Hz square wave not getting toTouch Key chip on Main Logic Board) ,F100(LED error on Burner Touch Board)Preformed visual inspection of main rpsm board and aux rpsm board, found shorted resistor on main rpsm. Also found shorted relay on aux rpsm board. Follow up scheduled for 11/6 8-12 collected payment in full via card payment. ; ordrng 1 WB27T11356 (BOARD RPSM MAIN) and 1 WB27T11355 (BOARD DAUGHTER RELAY 6)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7500GW0
Near McKinney, TX 75070
Lane
Job Details: 10/30/2023
Installed new lid and performed multiple function tests. All functions checked good at time of service.
We serviced a
WHIRLPOOL OTHER
Model WMC50522HZ 2
Near Allen, TX 75013
Lane
Job Details: 10/30/2023
Customer stated microwave is louder than normal and sparks on the inside. Performed diagnostics found burnt wave guide. Wave guide is non serviceable. No repair options are available.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW2
Near Allen, TX 75002
Lane
Job Details: 10/30/2023
Customer stated washer will not fill with water. Performed diagnostics found water valve working correctly. Performed multiple function test running a normal cycle and using diagnostic mode. All functions checked good at time of service.
We serviced a
SAMSUNG RANGE
Model NE63T8511SS/AA
Near Rockwall, TX 75032
Lane
Job Details: 10/30/2023
Customer stated oven turned itself on and became unresponsive. Performed diagnostics found faulty control board causing issue. All other functions checked good at time of service. ; ordrng 1 DG92-01207C (Control board)
We serviced a
LG WASHER-FRONTLOAD
Model WM3600HWA
Near Spanaway, WA 98387
Cejay
Job Details: 10/30/2023
"Installed previously ordered dispenser assembly, cycle tested washer multiple times on multiple cycles with multiple temperatures 2x normal 2x heavy, 2x bedding 1x rinse, to check for leaks and to verify repair, no leaks all checks good. Collected payment via card."
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Lewisville, TX 75067
Chad A.
Job Details: 10/30/2023
Customer stated dishwasher not heating water or drying dishes. Performed diagnostics and found heater to be good but float assembly with thermistor giving improper water temp reading. Replaced switch flood and all tested good. ; used 1 WD21X10519 (SWITCH FLOOD) from stock
We serviced a
LG WASHER-TOPLOAD
Model WT7200CV
Near Orting, WA 98360
Cejay
Job Details: 10/30/2023
"Customer concern is that washer filled completely, then drain and dose not spin and had shown 1E error. Found Drain hose inserted too far into stand pipe, adjusted hose and cycle tested washer multiple times with different temperatures, confirmed drain and spin operations. All checks good. Collected payment via card."
We serviced a
GE DISHWASHER
Model GDP665SYN5FS
Near Rockwall, TX 75087
Lane
Job Details: 10/30/2023
Customer stated dishwasher won't start cycle. Performed diagnostics found control panel locked. Unlocked panel and instructed customer if problem happens again panel may need to be replaced.