We serviced a
KENMORE DRYER-ELECTRIC
Model 110.87572602
Near Lakewood, WA 98499
Cameron M.
Job Details: 02/28/2022
"Customer concern is that dryer powers but does not start cycle. Tested power to unit good 240v supplied. Tested continuity of thermal fuse, good fuse. Via Service mode found f-01 error (primary control failure). Found stuck motor relay, Causing unit to power but not run cycle. Also found dryer vent hose damaged, causing air restriction. Needs main control board. Follow up visit scheduled for 3/11 1-5 advised customer dryer vent hose needs to be replaced, to allow sufficient airflow. ; ordrng 1 WPW10111606 (cntrl-elec)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Tacoma, WA 98498
Cameron M.
Job Details: 02/28/2022
Installed element assembly cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit.all checks good. Advised customer unit cannot be used until duct is cleaned. Collected payment via ; used 1 DC47-00019A (HEATER-DRY) from stock
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.27841600
Near Wylie, TX 75098
Patrick
Job Details: 02/28/2022
Installed previously ordered inlet hose. Cycle tested all checks good
We serviced a
LG WASHER-FRONTLOAD
Model WM2455HG
Near McKinney, TX 75069
Patrick
Job Details: 02/28/2022
"Customer concern, unit leaking during use. Found detached fill hose. Properly reattached. Tested unit. No leak. Main bearing very loud. Must replace rear outer tub and inner basket with tub seal.; ordrng 1 3045ER0048J (Rear outer tub) and 1 3045ER1017L (Inner basket) and 1 4036ER4001B (Tub seal)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7800XW0
Near Forney, TX 75126
John
Job Details: 02/28/2022
Customer concern dryer not heating. Found open heating element causing no heat. Replaced heating element. Cycle tested all checks good. Vent test RED. Advised to Customer that vents need to be cleaned inorder to avoid further damage to unit.; used 1 WP8544771 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVB2
Near Forney, TX 75126
John
Job Details: 02/28/2022
Installed previously ordered pump and motor. Cycle tested all checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AW/A5
Near Frisco, TX 75035
Patrick
Job Details: 02/28/2022
Customer concern. Error code sc. Unit not draining. Drain pump energizes but does not pump. Found clogged drain filter. Cleared and tested. All checks good.
We serviced a
KENMORE RANGE
Model 7909611340A
Near Spanaway, WA 98387
Branden W.
Job Details: 02/28/2022
"Customer concern is that bake element does not work and front left burner remains on high. Found failed infinite switch causing burner to remain on high and found main control failed causing no voltage to bake element. Needs new infinite switch, control and overlay. Next appointment 3/8 8-12; ordrng 1 316436001 (switch,infinite lrg) and 1 316557118 (clock/timer) and 1 316419141 (overlay)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW1
Near Puyallup, WA 98372
Branden W.
Job Details: 02/28/2022
Installed new actuator previous tech ordered. Cycle tested. All worked fine. Ran calibration and actuator stopped working again. 120vac with proper polarity to washer. Proper voltage to actuator. Non OEM actuator supplied by Asurion is dead again. Called tech assist to advise of same part failing repeatedly. They advised to order and replace another actuator. Ordering actuator again. Next appointment 3/7 8-12; ordrng 1 W10913953 (actuator)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Tacoma, WA 98402
Branden W.
Job Details: 02/28/2022
Customer concern is that dishwasher does not clean well and lower spray arm off. Found lower spray arm in 3 pieces on bottom. Reinstalled spray arm. Cycle tested numerous times. Found no mechanical issues.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11068847700
Near Tacoma, WA 98404
Branden W.
Job Details: 02/28/2022
Customer concern is that dryer does not heat high enough and clothes have to be dried multiple times. Found dryer only heating to 140 degrees causing long dry times. Thermistor is open causing improper temperatures. Replaced thermistor. Cycle tested. All checks good. Advised customer vent should be cleaned soon. ; used 1 WP8577274 (THERMISTOR) from stock
We serviced a
MAYTAG DISHWASHER
Model MDBH955AWB
Near Dallas, TX 75232
John
Job Details: 02/28/2022
"Customer concern dishwasher not coming on, no lights. Found burn terminal at incoming voltage to control board. Needs new control board.; ordrng 1 12002709 (Control board)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Tacoma, WA 98404
Branden W.
Job Details: 02/28/2022
Customer concern is that washer made loud squealing noise. Has not made noise since. Cycle tested. No mechanical issues found. All checks good at this time. Advised to monitor and call if issue persists.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Tacoma, WA 98408
Branden W.
Job Details: 02/28/2022
Customer concern is that dishwasher shuts down with drain error code. F9 E1 (not draining) is only error stored. Found metal grinding blade snapped and lodged in pump impeller causing no drain and error. Cleared blade from pump. Cycle tested. All checks good.
We serviced a
GE DRYER-ELECTRIC
Model GFD45ESSM1WW
Near McKinney, TX 75070
Patrick
Job Details: 02/28/2022
"Customer concern, steam function not working. Ran diagnostic found steam orifice clogged. Mount cracked on bearing assy. Must replace nozzle and lower bearing assy. Be sure parts include oriface.; ordrng 1 WE14M119 (Nozzle) and 1 WE14X25086 (Trap duct complete) and 1 WE14X25086 (Mist nozzle), states that autho needed"
We serviced a
GE WALL OVEN
Model JTP15WOA1WW
Near Allen, TX 75013
Patrick
Job Details: 02/28/2022
"Customer Concern, unit not heating. Found bake element open. Must replace element. ; ordrng 1 WB44T10005 (Element)"
We serviced a
AMANA DISHWASHER
Model ADB1300AFS0
Near Tacoma, WA 98404
Cameron M.
Job Details: 02/28/2022
"Installed previously ordered dispenser, cycle tested unit 3x. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Tacoma, WA 98407
Cameron M.
Job Details: 02/28/2022
"Customer concern is that dishwasher does not drain. Found clogged airgap hose,causing unit to leak from airgap. Cleared airgap hose. Cycle tested unit 10x, found hose puming restricted, causing sink to fill while dishwasher is draining. Advised customer plumber is needed to correct plumbing backup."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LEC7848DQ0
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 02/28/2022
Customer concern is that dryer takes longer to dry clothes. Preformed airflow test failed (red). Preformed temperature checks (vent off) in range. Advised customer dryer vent duct needs to be cleaned asap. Also Advised customer unit cannot be used until duct is cleaned to prevent damage to components. Advised customer dryer vent hose needs to be shortened to allow sufficient airflow.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Dallas, TX 75232
John
Job Details: 02/28/2022
Customer concern washer making tapping noise while spinning. Found suspension rods worn and moving inside of bushing mount causing tapping noise. Needs new suspension rods.; ordrng 1 W11130362 (Suspension Rods)
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FFLE4033QT0
Near Dallas, TX 75218
John
Job Details: 02/28/2022
Installed previously ordered heating element. Cycle tested all checks good.
We serviced a
GE DRYER-ELECTRIC
Model DCVH680GJ2WW
Near Frisco, TX 75034
Patrick
Job Details: 02/28/2022
"Customer concern, unit intermittently makes clicking noise during use. Unable to reproduce issue. Disassembled unit and inspected. No obvious signs of wear or rubbing. No fault found at this time"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6600SB0
Near Frisco, TX 75033
Patrick
Job Details: 02/28/2022
Removed water from tub. Replaced drain pump. Tested unit. All checks ok
We serviced a
LG WASHER-FRONTLOAD
Model WM4370HKA
Near Frisco, TX 75034
Patrick
Job Details: 02/28/2022
"Customer concern, oe error, not draining. Verified concern. Found failed drain pump. Good 120vac to pump. Must replace drain pump from truck stock. ; used 1 4681EA2001T (Drain pump) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV40J3000EW/A2 01
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/28/2022
"Customer concern is that dryer does not heat. Customer advised they checked vent hose for debris. Preformed airflow test failed (yellow). Found open heating element ,causing unit to not heat .needs new element. Installed new element.cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit cycle tested unit 3x, all checks good advised customer dryer vent duct needs to be cleaned to prevent further issues. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
GE WASHER-FRONTLOAD
Model WCVH6800J1WW
Near Richardson, TX 75080
John
Job Details: 02/25/2022
Installed previously ordered drain pump. Cycle tested found unit draining but not spinning while making a high pitch buzzing sounds. Traced sound to inverter board and found burn relay. Needs new inverter board. AHS to supply NLA parts.; ordrng 1 WH12X10400 (Inverter board)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/25/2022
"Customer concern is that dishwasher is blinking lights and not draining. Found debris in airgap, causing unit to not drain. Cleared debris from airgap. Cycle tested unit 10x, all checks good. Advised customer on using high quality detergent for best wash results. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
LG WASHER-FRONTLOAD
Model WM4370HKA
Near Puyallup, WA 98372
Branden W.
Job Details: 02/25/2022
Customer concern is that washer does not drain. Found stripped drain pump causing unit to not drain. Replaced drain pump. Cycle tested. All checks good. Secured drain hose in wall with zip tie. ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
KENMORE WASHER-FRONTLOAD
Model 41741142000
Near Tacoma, WA 98404
Cejay
Job Details: 02/25/2022
Customer concern is that washer is not draining. Found failed timer causing washer to shut off at drain portion of regular cycle. Needs new timer. Advised customer timer shows discontinued SHS to supply.; ordrng 1 134000800 (timer n-w/9hr dela)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75211
John
Job Details: 02/25/2022
"Customer concern washer making loud noise in agitate with a burning smell. Found gearcase leaking oil and getting hot causing loud noise and smell. Needs new gearcase, slip clutch, and belt.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Slip clutch) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4930XW3
Near Mesquite, TX 75181
Patrick
Job Details: 02/25/2022
"Customer complaint, violent dialing during spin. F3e2 water temperature fault, f5e1 lid switch fault, f5e2 lid lock fault. Ran diagnostic. Good fill, good drain, good agitate, good spin, good lock. Dampers bounce basket when depressed, thermistor on fill valve corroded, recommend replace dampers, door lock and inlet assy. ; ordrng 1 WPW10683603 (Inlet assy) and 1 W10780048 (Damper kit) and 1 W10404050 (Lid lock)"
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Dallas, TX 75231
Patrick
Job Details: 02/25/2022
"Customer concern, unit leaking. Caused for damage and damage to unit below. Found inlet valve cracked, constant leak. Must replace inlet valve and fill guide assy.; ordrng 1 5221DD1001E (Inlet valve) and 1 4975DD1001A (Inlet guide assy)"
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN2WW
Near Tacoma, WA 98404
Cameron M.
Job Details: 02/25/2022
"Customer concern is that washer went out of balance when washing washing heavy blanket, Customer also stated unit produces mold smell. Prior to testing found substantial flex in flooring, worsening out of balance conditions. Cycle tested unit with customer provided load of towels, all checks good. Checked unit for any stored error codes via newfi device , found no stored codes. Unable to duplicate customer concern. Unit operating as designed. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
FRIGIDAIRE RANGE
Model LGGF3043KFR
Near Lake Tapps, WA 98391
Branden W.
Job Details: 02/25/2022
"Installed new sprk module, screws, harness, and ignitor. Found main board shorted at bake relay causing no voltage to ignitor. Needs new main control and overlay. ; ordrng 1 316419353 (overlay) and 1 5304509231 (Control)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50T5300C/A3
Near Tacoma, WA 98404
Cejay
Job Details: 02/25/2022
"Customer concern is that dryer is not heating. Preformed airflow test failed (red) found open element causing dryer not to heat. Needs new element. Installed new element. Cycle tested unit, all checks good. Advised customer dryer ducts needs to be service before resuming use of dryer. Customer signed airflow acknowledgement ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
GE DISHWASHER
Model CDT865SSJ0SS
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 02/25/2022
"Customer concern is that dishwasher top rack slidders are difficult to move. Found upper rack glides seized on right side, causing difficulty manipulating top rack. Needs new upper rack glides. Follow up visit scheduled for 3/4 10-2; ordrng 2 WD30X20110 (inner rail upper)s"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WHD862CHC0
Near Dallas, TX 75225
John
Job Details: 02/25/2022
Customer concern dryer shutting down after approximately 30 minutes. Unable to restart for up to 1.5 hours. Found control board not shutting down pump and fan when unit goes into Thermal Overload. Needs new motor and control board. Advised Customer to have unit unstacked for repair other a fee will be charged at time of service. Lowes to supply parts out of stock.; ordrng 1 W11209428 (Motor drive) and 1 W11368759 (Control Board)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Dallas, TX 75229
John
Job Details: 02/25/2022
"Customer concern washer filling and draining, not starting cycle. Found drain pump head had separated so that water was flowing into machine and then right back out of the bottom. Needs new drain pump assy.; ordrng 1 W11399437 (Drain pump)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631522211
Near Dallas, TX 75240
John
Job Details: 02/25/2022
Installed previously ordered wash nut. Cycle tested all checks good.
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4516FW2
Near Plano, TX 75024
Patrick
Job Details: 02/25/2022
"Customer concern, unit intermittently does not progress through cycles. Found f5e2 code. Lid lock fault. Lock functioned normally when tested. Failing lock causing unit to malfunction. Must replace lock assy. ; ordrng 1 W11307244 (Lid lock)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5550SQ0
Near Frisco, TX 75035
Patrick
Job Details: 02/25/2022
"Customer concern, unit not heating. Failed air flow test. Found blown high limit causing no unit. Must replace from truck stock. Also found open element. Must replace from truck stock. Replaced thermostats and element. Tested unit,. All checks ok. Customer must have vent professionally professionally cleaned to prevent repeat failure. ; used 1 279816 (Thermostat), and 1 279838 (Element) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB855DC3
Near Frisco, TX 75035
Patrick
Job Details: 02/25/2022
Replaced drive shaft and slider assy. Calibrated. Tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GDT535PSR0SS
Near Addison, TX 75001
John
Job Details: 02/25/2022
Customer concern dishwasher not filling and dissolving soap pod. Found inlet valve receiving voltage in range but not operating. Needs new inlet valve. GE to supply parts.; ordrng 1 WD15X27703 (Inlet valeve)
We serviced a
GE WASHER-TOPLOAD
Model WSERR417F1WW
Near Eatonville, WA 98328
Cejay
Job Details: 02/25/2022
"Customer concern is that washer does not fill with water basket does not spin. Water lines were clogged with debris. Cleared water lines. Cycle tested washer on rinse and spin. Found time failed to advance through cycle. Also found wash motor failed to agitate.. needs new timer assembly and motor. Advised customer parts show discontinued, SHS to supply; ordrng 1 WH12X10297 (timer asm washer) and 1 WH20X10019 (motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Edgewood, WA 98372
Branden W.
Job Details: 02/25/2022
"Customer concern is that dishwasher shuts off shortly after starting. Found dishwasher does not drain. Found glass lodged in pump. Also found wash motor intermittently fails to operate. Needs new drain pump, wash pump and feed tube. Next appointment 3/7 10-2; ordrng 1 WPW10531320 (drain pump) and 1 WPW10455260 (pump&motor) and 1 WPW10340745 (tube-feed)"
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL01
Near Plano, TX 75024
John
Job Details: 02/25/2022
Installed previously ordered infinite switch. Found that the incorrect part number was ordered for LF burner. Needs correct Front Left burner to repair cooktop.; ordrng 1 WPW10178022 (LF element)
We serviced a
GE WALL OVEN
Model JTP86S0H3SS
Near Puyallup, WA 98371
Branden W.
Job Details: 02/25/2022
"Installed new bake element, cycle tested. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near Spanaway, WA 98387
Branden W.
Job Details: 02/25/2022
"Customer concern is that detergent pods do not dissolve and dishes do not get clean. Found water supply valve turned off under sink causing dishwasher to not fill. Turned water on, cycle tested. All checks good. NO CHARGE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Eatonville, WA 98328
Cameron M.
Job Details: 02/25/2022
"Customer concern is that dishwasher starts cycle but does not wash dishes Well. Cycle tested unit. Found dead spot wash pump motor, causing unit to not wash. Needs new wash pump. Follow up visit scheduled for 3/4 8-12; ordrng 1 W10879262 (pump motor)"
We serviced a
GE RANGE
Model ZDP48L6RH5SS
Near Eatonville, WA 98328
Cejay
Job Details: 02/25/2022
"Arrived at call and apon removel of burner assembly Found seized venturi nut to jet holder. Causing whole assembly to free spin. Needs whole gas and burner assembly for all 6 burners in anticipation of other parts failing when executing repair. Advised customer parts show NLA and may take time to recive. AHS to supply parts; ordrng 6 WB01X10321 (NUT CHAMFERED)s and 6 WB31X10010 (D SIMMER RING)s and 6 WB38X10080 (RANGE NUT WITH CHAMFER)s and 6 WB16X10020 (BURNER BASE ASSY)s and 6 WB01X10139 (NUT JET HOLDER MAIN)s and 6 WB01X10140 (NUT JET HOLDER SIM)s and 6 WB16X10019 (JET HOLDER MAIN D 11 7K)s and 6 WB16X10021 (JET HOLDER SIMMER (LP))s and 6 WB21X10119 (ORIFICE MAIN (LP))s and 5 WB02X10822 (RANGE IGNITER ASSEMBLY)s and 3 WB28X10064 (TUBING MAIN REAR)s and 3 WB28X10065 (TUBING MAIN FRONT)s and 3 WB28X10066 (TUBING SIMMER REAR)s and 3 WB28X10067 (TUBING SIMMER FRONT)s and 6 WB21X10083 (ORIFICE-SIMMER D LP)s, states that autho needed"
We serviced a
GE WASHER-TOPLOAD
Model GTW750CSL1WS
Near Plano, TX 75025
Patrick
Job Details: 02/25/2022
"Customer concern, unit making strange clicking noise during agitate. No error codes. Ran quick wash with towels. Could not reproduce issue. Ran bulky cycle. No issue found at this time."
We serviced a
GE DISHWASHER
Model GDF630PSM0SS
Near Plano, TX 75025
Patrick
Job Details: 02/25/2022
Customer concern unit dead. Verified concern. Unit totally inoperable. Clean 120vac to control. Found control led rapid blink code. Does software error causing issue. Must replace main control and ui board. Both parts listed on backorder/ special order. ; ordrng 1 WD21X26186 (Main control) and 1 WD21X25727 (Ui)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Wylie, TX 75098
Patrick
Job Details: 02/25/2022
"Customer concern, unit not heating. Good 240vac to terminal block. Failed air flow test, verified no heat. Found open hi limit thermostat keeping heater from heating. Must replace thermostat from truck stock. Replaced thermal kit from truck stock, all checks good. Customer must have vent professionally cleaned to prevent repeat failure. ; used 1 W10900067 (Cutoff thermal) from stock"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC0
Near Rowlett, TX 75089
Patrick
Job Details: 02/25/2022
"Customer concern, displaying error code after cycle. Found f6e3 comms acu to mcu, f6e1comms hmi to acu f0e2 suds error. Cleared codes. Diag test all function normal. Must replace acu. Found drain pump pumping very slowly. Must replace drain pump. Lowes to source parts as both listed on backorder. Please schedule for Fri return. ; ordrng 1 W11322901 (Acu) and 1 W11458345 (Drain pump), states that autho needed"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11069622800
Near Spanaway, WA 98387
Branden W.
Job Details: 02/24/2022
"Customer concern is that dryer does not heat. Found open thermal cut off causing no heat. Replaced cut off and operating thermostat. Cycle tested. All checks good. ; used 1 WP3977767 (THRMST-FIX), 1 279816 (THERMAL CUT OFF HI), and 1 WP3387134 (THRMST-FIX) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50R8500AV/US 01
Near Spanaway, WA 98387
Cejay
Job Details: 02/24/2022
"Customer concern is that washer makes a loud noise during spin cycle. Cycle tested washer with 6 bath towels, UB error. Found right-side counter weight missing one bolt and another bolt was loose. Replaced bolt and tighten all counter weight bolts. Cycle tested unit again all checks good."
We serviced a
GE RANGE
Model JBP26W0B4WW
Near Spanaway, WA 98387
Branden W.
Job Details: 02/24/2022
"Installed previously ordered bake element. Cycle tested all checks good. Customer asked to check burners. Tested all surface burners at low, medium and high settings. All operating as designed at this time. Advised to heat and air out oven several times before use."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.85872400
Near Puyallup, WA 98374
Cameron M.
Job Details: 02/24/2022
"Customer concern is that dryer powers but does not tumble and not heating. Found open thermal fuse, causing unit to power but not tumble. Needs new thermal fuse.installed new thermal fuse. Preformed airflow test failed (red).cycle tested unit, all checks good. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near DuPont, WA 98327
Cameron M.
Job Details: 02/24/2022
"Installed previously ordered user interface,cycle tested unit. All checks good"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Puyallup, WA 98374
Branden W.
Job Details: 02/24/2022
"Customer concern is that dryer makes squealing noise intermittently. Found seized idler pulley causing noise. Replaced idler pulley, cleaned and lubed rollers and vacuumed inside of dryer. Cycle tested. All checks good. Advised customer that lint screen needs to be cleaned and there is small hole in dryer ducting that should be repaired or replaced. ; used 1 W10837240 (BRACKET) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.12782K311
Near Fircrest, WA 98466
Branden W.
Job Details: 02/24/2022
Customer concern is that dishwasher may be leaking. Has not noticed water coming from dishwasher but floor is warping. Removed dishwasher to check for leaks. Found no signs of leak. Cycle tested numerous times. No leaks found.
We serviced a
MAYTAG DISHWASHER
Model MDBH950AWS
Near Steilacoom, WA 98388
Cameron M.
Job Details: 02/24/2022
"Customer concern is that dishwasher control panel is unresponsive attempted to service mode unit, was unable unit will only field service test mode. Found TouchPad unresponsive except for heavy wash buttons, causing unit to not start normal wash cycles.unit per service matters needs new TouchPad control and main control board. Advised customer parts shows NLA may take timetogetparts. AHS to supply. ; ordrng 1 99002800 (PANEL, CONTROL) and 1 12002709 (board control)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2 02
Near Puyallup, WA 98371
Branden W.
Job Details: 02/24/2022
Customer concern is that when drying heavy items clothes are still damp. Cycle tested dryer. Good heat but poor airflow. Found vent from dryer to wall making too many bends. Correct vent. Airflow good. Cleaned and calibrated moisture sensors. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100P/A3
Near Lakewood, WA 98498
Cameron M.
Job Details: 02/24/2022
"Customer concern is that dryer does not heat. Customer advised vent was changed prior to service appointment, Customer states vent hose was soft foil hose. Preformed airflow test failed (yellow) . Found open heating element,causing unit to not heat during operation. Needs new installed new element. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit, all checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
GE DISHWASHER
Model GDT695SFL3DS
Near Tacoma, WA 98445
Cejay
Job Details: 02/24/2022
Customer concern is that dishwasher is leaking from underneath door. Found leak coming from diverter assembly. Needs new diverter assembly kit. Follow up scheduled for 03/03 1-5pm; ordrng 1 WD19X25278 (DIVERTER ASM KIT)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Tacoma, WA 98498
Cejay
Job Details: 02/24/2022
Customer concern is is that washer is leaking from underneath. No obvious signs of water leak under or from inside the machine. Cycle tested 3x empty with no leak. Cycle tested unit with 6 bath towels
We serviced a
MAYTAG WASHER-TOPLOAD
Model MHW8200FW0
Near Tacoma, WA 98409
Cejay
Job Details: 02/24/2022
"Customer concern is that washer is not spinning clothes out all the way. Cycle tested unit empty, drain and spinn no issues. Pulled error codes via service mode. Suds x1 and F5E4 x4 door not opened between cycles. Ran diagnostics cycle no errors.Cycle tested washer with 6 bath towels. No errors all checks good. Advised customer on proper loading practices."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near Puyallup, WA 98372
Branden W.
Job Details: 02/24/2022
Installed new wash pump and sump. Cycle tested. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Fircrest, WA 98466
Cejay
Job Details: 02/24/2022
"Customer concern is that washer makes a grinding noise during the spin cycle. Found nail in pump causing noise during operation. Removed nail, cycle tested unit all checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8540FW
Near Fircrest, WA 98466
Cejay
Job Details: 02/24/2022
Customer canceled appointment through lowes.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AP
Near Tacoma, WA 98405
Cejay
Job Details: 02/24/2022
Customer concern is that washer is leaking. Removed debris and grim from door seal. Cycle tested washer rinse and spin no leaks. All checks good. Advised customer on proper maintenance of cleaning door glass and door seal.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11029822800
Near Tacoma, WA 98498
Cameron M.
Job Details: 02/24/2022
"Customer concern is that washer does not spin, Customer advised washer progressively would not spin even with smaller load sizes. Cycle tested unit empty 3x, unit spun no issue. Removed front case,Cycle tested unit 3x with customer provided load of towels . found gearcase leaking grease ,causing noise during spin cycle. Also found worn coupler, causing unit to not spin. Needs new gearcase, clutch and coupler. Follow up visit scheduled for 3/2 8-12; ordrng 1 285785 (clutch) and 1 285753A (coupling,motor) and 1 3360629 (gear case)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11082826102
Near Puyallup, WA 98374
Branden W.
Job Details: 02/23/2022
"Customer concern is that dryer does not heat. Found open heating element causing unit to not heat. Replaced element, vacuumed inside of dryer. Performed airflow test, test failed. Dryer duct from wall to outside needs to be cleaned asap as further failures of dryer may occur. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79640272900
Near Tacoma, WA 98498
Cejay
Job Details: 02/23/2022
Customer concern is that washer is leaking from the bottom of the door. Found hole in door seal causing unit to leak. Needs new door seal. Follow up scheduled for 03/01 8-12pm; ordrng 1 4986ER0004F (GASKET)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4
Near Tacoma, WA 98408
Cejay
Job Details: 02/23/2022
"Installed previously ordered motor and main pcb. Issues still present. Checked voltage to pcb, 120vChecked voltage at motor, 120vChecked resistance at motor goodChecked voltage at clutch motor,120vVisually inspected clutch operation.Water valves tested 120v resistance Called AHS Auth number 400ctwp"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW0
Near Tacoma, WA 98403
Cejay
Job Details: 02/23/2022
"Installed previously ordered drain pump. Could not test unit at ti,time, of repair due to ice build up in the water and drain lines. Unit is in a uninsulated shed attached to the house. Advised customer of ice issues that could cause multiple issues in the future."
We serviced a
GE DRYER-ELECTRIC
Model DCVH480EK0WW
Near Tacoma, WA 98445
Cameron M.
Job Details: 02/23/2022
"Customer concern is that dryer takes longer to dry clothes. Preformed airflow test failed (red) preformed temperature checks in range. Found no mechanical issues at this time. Cleaned and calibrated moisture sensors. advised customer dryer vent duct needs to be cleaned asap. Also Advised customer cannot use dry till ducting is cleaned,to prevent further issues from poor airflow."
We serviced a
KENMORE DRYER-ELECTRIC
Model 796.8107231
Near Tacoma, WA 98465
Cameron M.
Job Details: 02/23/2022
"Customer concern is that dryer makes noise during operation. Found seized and broken right rear roller, causing noise during operation. Also found front left and center rollers dirty. Needs new rear roller. Installed new rear roller, cleaned and lubed remaining five rollers. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Collected payment via check .; used 1 4581EL2002H (ROLLER ASSEMBLY) from stock"
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Tacoma, WA 98406
Cameron M.
Job Details: 02/23/2022
"Customer concern is that right rear burner does not ignite and the top oven does not heat. Found stuck valve, causing right rear burner to not ignite. Also found upper oven has failed bake ignitor, causing bake to not ignite and heat oven cavity. Needs new valve body and ignitor. Follow up visit scheduled for 3/2 1-5; ordrng 1 WPW10206287 (valve-brnr) and 1 WPW10324738 (igntr-oven)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Gig Harbor, WA 98335
Cejay
Job Details: 02/23/2022
Installed previously ordered control panel. Cycle tested unit all checks good.
We serviced a
GE COOKTOP
Model JGP975SEK1SS
Near Puyallup, WA 98374
Branden W.
Job Details: 02/23/2022
Customer concern is that regulator is stripped at connection of cooktop. Needs new regulator and internal pipe. Internal pipe is back ordered with no ETA. Declined to repair at this time.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW75HEFW0
Near Sumner, WA 98390
Branden W.
Job Details: 02/23/2022
Customer concern is that washer stops running and produces drain error. Found F9 E1 (not draining error stored. Found clogged drain pump causing unit to not drain and produce error. Cleared drain pump. Cycle tested. All checks good.
We serviced a
KENMORE RANGE
Model 79079423600
Near Lake Tapps, WA 98391
Branden W.
Job Details: 02/23/2022
"Customer concern is that when using bake, oven would smell of gas and make banging noise. Found bake ignitor only drawing 2.5 amps causing slow and poor ignition. Replaced ignitor. Also cleaned all surface burner orifices and ignitors. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
LG WASHER-TOPLOAD
Model WT5480CW 01
Near Puyallup, WA 98372
Branden W.
Job Details: 02/23/2022
Installed new inlet valve assembly. Cycle tested. All checks good
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW4
Near Tacoma, WA 98405
Branden W.
Job Details: 02/23/2022
"Customer concern is that everything is wrong with washer and it does nothing. Found unit fails to lock, replaced lock with truck stock part for testing, unit now locks but no motor movement. Found error F7 E2 (motor failure) stored. Stator ohms in range. Needs new main control and lid lock. Control board is back ordered. Auth needed. ; ordrng 1 W11429620 (CNTRL-ELEC) and 1 W10810403 (lid lock assy)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 79681172210
Near Tacoma, WA 98445
Branden W.
Job Details: 02/23/2022
"Customer concern is that dryer drum keeps going even when dryer is off. Found sticking motor relay on main control causing motor to constantly run. Needs new main control. Next appointment 3/4 8-12; ordrng 1 EBR71725809 (PCB ASSEMBLY,MAIN)"
We serviced a
GE DISHWASHER
Model DDT595SMJ2ES
Near Puyallup, WA 98373
Cejay
Job Details: 02/23/2022
"Installed previously ordered logic board. Cycle tested unit it,all checks good."
We serviced a
KENMORE DISHWASHER
Model 665.13413K701
Near Fircrest, WA 98466
Cameron M.
Job Details: 02/23/2022
"Customer concern is that dishwasher does not complete cycle as unit constantly drains even when unit is empty. And water valve at wall is leaking. Advised customer leaking valve is plumbing failure, and plumber is needed to correct the leaking water valve. Cycle tested unit, found heavy oversuds conditions present, causing unit to leak from float switch during operation.found detergent build up on float switch, causing unit to not know water level inside wash cavity. Found normal wash cycle button intermittently does not register button strikes, causing dificulty selecting wash cycle and service mode testing. found excessive detergent and food build-up on inside cavity . Cleared debris from wash cavity. Cleared detergent build up from float. Cycle tested unit 10x flushing suds from unit. Needs new control panel follow up visit scheduled for 2/28 1-5; ordrng 1 WPW10083047 (panel-cntl)"
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBL2
Near Rowlett, TX 75088
John
Job Details: 02/23/2022
Customer concern dishwasher leaking from door. Found large amount of Calcium build up on lower lip of tub as well as on lower sweeper seal and air inlet. Needs new air inlet and to have lower lip of tub cleaned.; ordrng 1 Wp8268937 (Air inlet)
We serviced a
KENMORE DISHWASHER
Model 722.14307.910
Near Rowlett, TX 75088
John
Job Details: 02/23/2022
Installed UI board previously supplied by Sears. Cycle tested all checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM3900HBA
Near Dallas, TX 75231
Patrick
Job Details: 02/23/2022
"Customer concern, 1e error code. Long fill. Ran heavy cycle. Hoses properly installed, good fill, good tumble, good drain. Ran diag cycle. No error codes. No fault detected at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Dallas, TX 75218
Patrick
Job Details: 02/23/2022
Replaced sump. Tested unit. All checks good.
We serviced a
MAYTAG DISHWASHER
Model DWU7602AAE
Near Richardson, TX 75081
John
Job Details: 02/22/2022
Customer concern dishwasher not releasing soap pod when washing. Cycle tested unit no issues found. Found water in unit to be cold do to water heater being to far away. Explained to customer that dispenser relys on hot water to operate the wax switch inside dispenser. Advised Customer to prime hot water line by turning on hot water in sink before starting cycle. Cycle tested with hot water primed all checks good. Machine functioning as designed.
We serviced a
GE WASHER-TOPLOAD
Model WBSR3140DAWW
Near Farmers Branch, TX 75234
Patrick
Job Details: 02/22/2022
"Cc azustomer concern, unit not spinning or agitating. Found stripped splineson agitator coupling. Must replace. Timer stripped as well. Must replace. Ahs must supply parts as some are listed as NLA; ordrng 1 WH49X10042 (Air bell coupling) and 1 WH01X10061 (Timer knob) and 1 WH12X10300 (Timer)"
We serviced a
GE WASHER-TOPLOAD
Model GTWS8350H1WS
Near Irving, TX 75062
Patrick
Job Details: 02/22/2022
"Customer concern, unit leaking. Found bad main seal causing unit to leak through motor. Must replace bearing, mode shifter, rps sensor, rotor, and stator. Ahs to supply parts as some are NLA; ordrng 1 WH38X10021 (Bearing and retainer) and 1 WH05X10014 (Mode shifter) and 1 WH12X23995 (Rps sensor) and 1 WH39X10011 (Rotor) and 1 WH39X20678 (Stator)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M7750V/A3
Near Irving, TX 75060
Patrick
Job Details: 02/22/2022
"Customer concern, unit taking too long to dry. House vent clogged, lint trap broken. Removed spoon and lint from blower wheel. Tested temp on high, 160* checks good. Order lint trap and cover. ; ordrng 1 DC97-16742A (Lint trap) and 1 DC97-16741B (Lint filter cover)"
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS00
Near Dallas, TX 75214
John
Job Details: 02/22/2022
Customer concern FR and FL burners not lighting. Unable to obtain model or serial numbers from unit because gas line is installed in a way that the unit cannot be un-installed and the gas line cannot be unhooked without removing part of the cabinetry. Advised Customer that a carpenter would be needed to access unit. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW
Near Spanaway, WA 98387
Cejay
Job Details: 02/22/2022
"Customer concern is that washer went out of balance and now the basket is not centered. Unbalanced load caused balance ring to wedge itself between the top and rear panels. Removed back panel to free the basket, reinstalled back panel. Calibrated washer. Cycle test washer rinse and spin, All checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2431LF0B
Near DuPont, WA 98327
Cejay
Job Details: 02/22/2022
"Installed previously ordered gasket, spray arm and support. Cycle tested unit, all checks good"
We serviced a
LG WASHER-TOPLOAD
Model GTW180SCJ0WW
Near Tacoma, WA 98409
Cejay
Job Details: 02/22/2022
"Customer concern is that washer makes makes noise during operation and becomes unbalanced. Found bottom panel of cabinet warped causing pully to bottom out on panel, causing noise during operation and for washer to go out of balance. Removed tub assembly and flattened bottom panel of cabinet. Cycle tested unit, all checks good ."