We serviced a
MAYTAG DRYER-ELECTRIC
Model LDG96O6GAAE
Near Tacoma, WA 98498
Cameron M.
Job Details: 10/30/2023
"Customer concern is that dryer produces rattling noise during operation. Found broken blower wheel, causing rattling noise during operation. Needs new blower wheel. Collected 140.83 via check payment ; ordrng 1 Y303836 (blower wheel)"
We serviced a
KENMORE RANGE
Model ="790.96219407"
Near Tacoma, WA 98409
Cameron M.
Job Details: 10/30/2023
"Power turned off at breaker and unplugged at time of arrival. Customer concern is that oven produces f10 runaway temperatures error. Found sticking relay on main control, causing unit to produce runaway temperatures error. Needs new main control, overlay, probe follow up visit scheduled for 11/6 1-5; ordrng 1 316419353 (overlay) and 1 316557238 (clock/timer) and 1 316490001 (probe)"
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Irving, TX 75063
Lane
Job Details: 10/30/2023
Customer stated dishwasher dispenser doesn't open. Performed diagnostics found faulty dispenser. Found lots of hard water deposits and detergent buildup. Customer needs to run dishwasher cleaning products through unit. All other functions checked good at time of service. ; ordrng 1 WD12X32798 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1015XTXS0
Near Coppell, TX 75019
Lane
Job Details: 10/30/2023
Customer stated dishwasher door doesn't close and front panel is loose. Performed diagnostics found control panel broken and screws are stripped out causing front panel to be loose. Ran dishwasher found no leaking water. Air break is backing up leaking onto counter. Dishwasher was never mounted causing it to lean forward when racks are pulled out. All other functions checked good at time of service. ; ordrng 1 W10274853 (Front panel) and 1 WPW10275171 (Control panel)
We serviced a
GE RANGE
Model PGS908SEM3SS
Near Coppell, TX 75019
Lane
Job Details: 10/30/2023
Customer stated oven will not heat. Performed diagnostics found bake and broil are working at time of service. Both start heating in less than 30sec. All functions checked good at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US2A
Near Puyallup, WA 98371
Cameron M.
Job Details: 10/30/2023
"Customer concern is that dishwasher intermittently does not drain. Preformed visual inspection of unit, Verified status of airgap-(clean and clear).inspected unit for debris in sump asm, clean and clear. Cycle tested unit 5x no mechanical defects found. Preformed stress test of drain pump, unable to induce mechanical failure. Advised customer on reducing volume of detergent. Also Advised customer on regular use of high quality detergent."
We serviced a
SAMSUNG DISHWASHER
Model DW7933LRASR/AA
Near Mesquite, TX 75150
Patrick
Job Details: 10/27/2023
"Customer concern, unit not draining. Confirmed. Water in tub on arrival. Very slow drain from pump. Must replace drain pump. Removed excess water.; ordrng 1 DD81-01527A (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Allen, TX 75002
Patrick
Job Details: 10/27/2023
"Customer concern, unit leaking from filter. Confirmed. Found failed filter head assy due to water freezing inside. Found damper not fully closing. Must space head assy and damper. Left water turned off.; ordrng 1 W11346623 (Head assy) and 1 WPW10594330 (Cold control)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11021302013
Near Tacoma, WA 98444
Cameron M.
Job Details: 10/27/2023
Installed previously ordered parts. Cycle tested unit. All checks good
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSM1WW
Near Tacoma, WA 98444
Cameron M.
Job Details: 10/27/2023
"Customer concern is that washer does not drain and out of balance, ducting disconnected. Preformed visual inspection of unit found unit disconnected from all utilities. Using air sled Hooked unit to mani utility water (hot,cold) and drain. Tested unit checking for leaks , none. Verified unit spins balanced and drains properly. Preformed cycle test of dryer, all checks good. Unable to hook up current vent hose as hose is damaged beyond usability. Unable to install new do to high risk of property damage . Unit operating as designed at time of arrival."
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Graham, WA 98338
Cejay
Job Details: 10/27/2023
"Customer concern is that dishwasher will stop about 15-20 minutes into a cycle, customer notes house had recently lost power. Confirmed 120v at outlet, verified connection at PCB is good. Entered service mode, no stored errors, Heater test good for continuity. Confirmed unit drains. Cycle tested unit for over 25 minutes, unit dose heat and drain. could not replicate error. Advised customer possible PCB issue causing unit to shut down mid cycle, advised custome4 part is out of stock and may take time to recive. Will call to schedule when parts arrive. Collected payment via card. ; ordrng 1 12028528 (POWER MODULE)"
We serviced a
SPEED QUEEN DRYER-ELECTRIC
Model ADE4BRGS177TW01
Near Puyallup, WA 98373
Cejay
Job Details: 10/27/2023
"Installed previously ordered timer and thermostat, preformed aircycle test good, preformed temperature checks good and in range. Noise eliminated, all checks good."
We serviced a
ELECTROLUX WASHER-FRONTLOAD
Model EFLS627UTT1
Near Fircrest, WA 98466
Cameron M.
Job Details: 10/27/2023
"Customer concern is that washer leaks water during operation, 50% unit not unlocking at end of cycle. Unit walks during spin cycle tested unit 10x found no active defect with door lock . Found buildup of debris on door glass, inducing leak from bottom of door. Checked unit for level, good. Advised customer on regular cleaning intervals advised customer on using high quality detergent."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Tacoma, WA 98467
Cameron M.
Job Details: 10/27/2023
"Customer concern is that top rack falls down. Found broken adjuster, causing rack to fall. Needs new adjuster kit. Installed adjuster kit. Cycle tested unit. All checks good"
We serviced a
KENMORE FREEZER
Model 79551839412
Near Richardson, TX 75081
Patrick
Job Details: 10/27/2023
"Customer concern, unit innuendo not cooling. Found frosted over evap, and clogged condenser. Cleared. Manual Def checks good. All checks good at this time."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5000DW2
Near Puyallup, WA 98373
Cameron M.
Job Details: 10/27/2023
Installed previously ordered parts. Cycle tested unit. All checks good.
We serviced a
LG DISHWASHER
Model LDP6810SS
Near Graham, WA 98338
Cameron M.
Job Details: 10/27/2023
Customer concern is that washer leaks heavily from vent. Found heavy buildup of soap scum in vent indicating water intrusion. Cycle tested unit. Verified water intact leaks from vent causing water pooling under door. Needs new vent asm. Installed new vent asm. Cycle tested unit. All checks good.
We serviced a
LG RANGE
Model LRE3194BD/00
Near Graham, WA 98338
Cameron M.
Job Details: 10/27/2023
"Customer concern is that oven does not maintain temperatures. Found shorted wire connection to bake element, causing unit to not heat properly. Needs new wire connection. Repaired wire cycle tested unit. All checks good. Collected payment via card payment."
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Coppell, TX 75019
John
Job Details: 10/27/2023
"Customer concern is washer leaking from below door found large amounts of debris build up inside drain holes, on bottom 9f door boot, and on bottom of door causing leak. Removed debris from door boot. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB965HC0
Near Irving, TX 75062
John
Job Details: 10/27/2023
Customer concern is washer cycle option buttons sporadically stop responding a just beeps. Found F1 E1 error for main control fault and F2 E2 for UI mismatched. Needs new UI panel and control board.; ordrng 1 W11246700 (Control board) and 1 W11025446 (Control panel)
We serviced a
KITCHENAID RANGE
Model KESS907SSS06
Near University Place, WA 98466
Cejay
Job Details: 10/27/2023
"Customer concern is that all burners are stuck on high, cannot operate more then one burner at a time without others shutting off, and control panel will intermittently shut off. Confirmed customer concern of burners stuck on high, cycle tested oven and multiple burners, could not replicate UI or burners shutting off. Will need new infinite switches and oven control board. Advised requires Auth, AHS to supply. ; ordrng 1 WPW10181439 (CNTRL-ELEC) and 1 WP9763761 (SWITCH-INF single) and 3 WP9763762LF,LR,RR (SWITCH-INF)s"
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA 00
Near Gig Harbor, WA 98332
Cejay
Job Details: 10/27/2023
Customer concern is that dishwasher pump will turn on by its self. Found leaking water valve causing pump to operate. Needs new water inlet valve. Follow up scheduled for 11/10 8-12pm; ordrng 1 DD81-02265A (SVC-WATER VALVE)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LC0
Near Tacoma, WA 98406
Cejay
Job Details: 10/27/2023
"Installed previously ordered tub ring as per service bulletin, manually tested fabric softener dispenser for leaks and to verify repair, all checks good."
We serviced a
GE WASH/DRY COMBO
Model GUD27ESSM1WW
Near Tacoma, WA 98405
Cejay
Job Details: 10/27/2023
"Installed previously ordered dryer door handle and washer drive belt, cycle tested washer to verify repair, all checks good."
We serviced a
KENMORE WASHER-TOPLOAD
Model 1105142510
Near Tacoma, WA 98409
Cejay
Job Details: 10/27/2023
"Customer concernis that washer is not agitating and is making a clicking noise during operation. Pulled error codes, F5E1. Cleared error. Unit fails to operate individual components in service mode, prefor,Ed calibration cycle, failed, was then able to operate individual components in service mode, found failed actuator causing damage to belt and cam causing unit not to operate. Needs new cam belt and shift actuator. Customer declined repair at time of service. Collected payment via card."
We serviced a
LG WASHER-FRONTLOAD
Model WM3270CW
Near Dallas, TX 75248
John
Job Details: 10/27/2023
Installed new drain pump and shocks. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Plano, TX 75074
John
Job Details: 10/27/2023
Customer concern is washer bangs around when trying to spin. Ran rinse and spin with 4 towels. Confirmed basket tub violently slamming against inside of case while sensing. Found suspension rods to be worn and bouncy causing issue. Need new suspension rods.; ordrng 2 DC97-16350S (Suspension rod Right)s and 2 DC97-16350T (Suspension rod left)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Frisco, TX 75035
John
Job Details: 10/27/2023
"Customer concern is freezer not getting cold enough. Disregard origional complaint. Upon arrival, found compressor running but freezer maintaining 20 degrees. Unit has issue with sealed system and is only 3 years old. Advised Customer that sealed system is covered under manufacture warranty for 5 years. Customer advised that they will contact Whirlpool/Kitchenaid for repair."
We serviced a
LG WASHER-FRONTLOAD
Model WM4200HBA/ 01
Near Frisco, TX 75034
John
Job Details: 10/27/2023
"Customer concern is washer leaking alot of water. Ran diagnostics and found drain hose not secured into stand pipe and coin catch no fully tightened into pump body causing severe leak. Secured drain hose with zip tie and tightened coin catch. Tested unit, all checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75227
Patrick
Job Details: 10/27/2023
"Customer concern, unit makes banging noise when spin begins then smooths out. Ran rinse and spin under load. Unit went off balance. Manually redistributed towels. Good spin. Must reorder dampers, order oem only please. ; ordrng 1 W11130362 (Damper set)"
We serviced a
GE REFRIGERATOR
Model GFD28GYNDFS
Near Dallas, TX 75228
Patrick
Job Details: 10/26/2023
"Customer concern, fz door won't close, warm temps. Found ice build up in fz due to failed gasket. Broken fz handle. Must replace both.; ordrng 2 WR01X11014 (Door screw)s and 1 WR12X34825 (Fz handle) and 1 WR14X36194 (Fz gasket)"
We serviced a
GE LAUNDRY CENTER
Model GUD24ESSM1WW
Near Dallas, TX 75231
Patrick
Job Details: 10/26/2023
"Customer concern, unknown. Out of balance error code stored. Tested unit, good fill, good h/c, good drain, good spin, good agitate. No issue noted."
We serviced a
KENMORE WASHER-FRONTLOAD
Model ="79640441900"
Near Dallas, TX 75205
Patrick
Job Details: 10/26/2023
Replaced cold valve. Found wall valve for hot water will not turn off. Existing inlet valve for unit inop. Pressure sw broken in bag. Must reschedule after plumber replaces wall valve and new pressure sw is ordered. ; ordrng 1 6601ER1006G (Pressure sw)
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11092598200"
Near Dallas, TX 75204
Lane
Job Details: 10/26/2023
Customer stated washer won't t spin. Performed diagnostics foumd faulty timer and knob assembly. Unable to properly test function. Timer is not available for this washer no repair options are available.
We serviced a
GE DRYER-ELECTRIC
Model GFDN110ED0WW
Near Lewisville, TX 75056
Chad A.
Job Details: 10/26/2023
Customer stated dryer will not power on at all. Measured good voltage at wall. Tested good voltage to control but no outgoing to user interface. Also found shorted heat element but no blown thermals. Need main control and heat element. ; ordrng 1 WE04M10011 (Main power Board) and 1 WE11X20088 (HEATER AND HOUSING ASM)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Balch Springs, TX 75180
Patrick
Job Details: 10/26/2023
"Customer concern, sd error code. No stored codes. Ran rinse and spin. Found excessive suds though no detergent was added. Advise customer use less soap. Ran clean washer cycle. Unit checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM3998HBA
Near Dallas, TX 75208
John
Job Details: 10/26/2023
Customer concern is washer will not spin. Found found coin catch on drain plugged. Cleaned coin catch. All checks good. Unit now spinning.
We serviced a
SAMSUNG REFRIGERATOR
Model RF2775501SR/AA51
Near Heath, TX 75032
Patrick
Job Details: 10/26/2023
"Custoner concern, unit not making ice. Must replace auger and im; ordrng 1 DA97-12540G (Auger assy) and 1 DA97-15217D (Ice maker)"
We serviced a
GE DISHWASHER
Model GDF511PSR5SS
Near Rockwall, TX 75032
Patrick
Job Details: 10/26/2023
"Customer concern, door not closing. Found bent frame. Straightened. Tested unit. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Puyallup, WA 98373
Cameron M.
Job Details: 10/26/2023
Installed previously ordered main control. Cycle tested unit. All checks good
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA44A3205AW
Near Allen, TX 75013
Chad A.
Job Details: 10/26/2023
Customer stated washerbis out of balance when spinning. Customer having issues when only washing a couple items at a time. Explained to customer the proper loading and item selection. Cycled washer to test and found no failures. Draining and spinning properly with no abnormal noises or balance issues. Calibrated unit and no failures duplicated.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11067086600"
Near Tacoma, WA 98443
Cejay
Job Details: 10/26/2023
"Customer concern is that dryer is showing F41 error. Preformed airflow test failed (red) tested shows no air movement. Blower motor ohms at 56.0 in range, found debris in blower house causing blower motor to stall. Removed debris, preformed second airflow test failed (red) even with activation of blower motor. Damage to lint screen hold causing excessive debris to fall inside blower housing, advised customer lint screen holder is not covered. Advised customer dryer vents need service before resuming operation of dryer. Customer signed failed airflow acknowledgement."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Rockwall, TX 75087
Patrick
Job Details: 10/26/2023
Replaced console assy. Tested unit under load. All checks good.
We serviced a
JENN-AIR COOKTOP
Model JGC8536ADS
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/26/2023
"Installed previously ordered burner assemblies and screw, tested all burners, continous ignition eliminated and FR burner ignites immediately. All checks good."
We serviced a
KENMORE DISHWASHER
Model 665.13542N410
Near Tacoma, WA 98406
Cameron M.
Job Details: 10/26/2023
Customer concern is that dishwasher top rack fell down. Found broken adjusters. Causing rack to fall. Needs new adjuster kit. Installed new adjuster kit cycle tested unit. All checks good.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
GE DISHWASHER
Model GDF620HGJ2WW
Near Tacoma, WA 98406
Cameron M.
Job Details: 10/26/2023
"Customer concern is that dishwasher produces a series of three beeps ,not running cycle customer trips breaker for up to two days to rest unit. Cycle tested unit via Newfi device, Verified customer concern of unit producing beeping at beginning of cycle. Found main control intermittently failing to send or receive micro voltage, causing customer inability to run cycle. Found door latch intermittently failing to send signal voltage to main control,causing unit to not recognize door position. Needs new main control and latch. REQUIRES AUTH ; ordrng 1 WD21X10490 (DISHWASHER LATCH AND SWITCH ASSEMBLY) and 1 WD21X24900C (SERVICE MACHINE CONTROL)"
We serviced a
KITCHENAID COOKTOP
Model KGCT366GWA1
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 10/26/2023
"Customer concern is that cooktop constantly triggers ignitors when unit is not in operation. Unit unplugged and in operation as customer manually ignite burners as needed. Plugged unit in, cycle tested all five burners 20x. Unable to duplicate customer concern. Advised customer valves are NLA, No available repair at this time Collected 129+tax via card payment"
We serviced a
KENMORE DISHWASHER
Model 665.12763K313
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 10/26/2023
"Customer requests buyout options. Customer concern is that dishwasher has heavy scum buildup in unit,to rack slide stop gone, and noise during operation. Found clogged spray arms, causing poor wash quality. Found rack slide missing, allowing rack to disengage from rack slide rail. Needs new spray arms and slide stop.; ordrng 1 WPW10082861 (stop) and 1 WPW10376692 (ARM-SPRAY) and 1 W10859935 (ARM-SPRAY lower)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near Allen, TX 75013
Chad A.
Job Details: 10/26/2023
"Customer stated refrigerator noisy. During inspection found door mullion sticking and hard to move causing door not to seal properly. Building up frost and fan hitting ice. Need flipper assembly and fresh food evap cover. ; ordrng 1 DA97-16028B (ASSY COVER EVAP-REF;AW3-14) and 1 DA97-12684D (ASSY FRENCH;AW4-4D,THAI SILVER,120V)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AS9
Near Rockwall, TX 75087
Lane
Job Details: 10/26/2023
Installed new fan and performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN9WW
Near McKinney, TX 75072
Chad A.
Job Details: 10/26/2023
Customer stated service was canceled through GE. Machine being replaced by Lowes.
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN2WW
Near Garland, TX 75043
Patrick
Job Details: 10/26/2023
"Customer concern, unit leaks from front. Found torn door bellows must replace. ; ordrng 1 WH05X29521 (Bellows)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Prosper, TX 75078
Chad A.
Job Details: 10/26/2023
Customer stated dishwasher leaking water. During test found water leaking from main pump assembly due to faulty main seal. Need pump and motor assembly for repair. No repair at this time.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW1
Near Dallas, TX 75211
John
Job Details: 10/26/2023
Installed new harness and re-mounted capacitor with larger screw and adhesive. Ran calibration cycle and service cycle. Advised Customer not to use machine for at least 8 hours to allow adhesive to fully cure. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5010LW0
Near Irving, TX 75062
John
Job Details: 10/26/2023
Customer concern is washer will not spin and sometimes doesn't fully drain on larger loads as well as a scrapping noise while agitating. Found left side suspension rods worn and bouncy causing balancing for spin issue. Drain pump making rattling noise and fails stress test after being called for 3x times. Also found multiple coins lodged between bottom of basket and impeller causing noise while agitating. Needs new suspension rods and drain pump. Advised Customer that dryer will need to be removed from laundry closet in order to access washer for repair.; ordrng 1 W11130362 (Suspension rods) and 1 W11399437 (Drain pump)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Puyallup, WA 98375
Cejay
Job Details: 10/26/2023
"Customer concern is that washer is going OOB on bulky and heavy cycles, washer will also get stuck at 6 minutes on quick wash. No stored error codes, Found unit not level, leveled unit, preformed unbalanced load detection, cycle tested washer with a load, All checks good. Advised customer on proper loading practices."
We serviced a
KENMORE OTHER
Model ="106.89593100"
Near Prosper, TX 75078
Chad A.
Job Details: 10/26/2023
Customer stated ice machine not producing ice. During testing found evap pump starving for water. Cycled water valve with little to no water entering machine. Good water pressure in and out of valve. After testing further found restricted water filter. Unit cycles good with filter removed. Need filter if covered by warranty. ; ordrng 1 F2WC9I1 (Filter)
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN2WW
Near Garland, TX 75041
Lane
Job Details: 10/26/2023
Customer stated door seal clamp came off. Performed diagnostics found clamp stretched out. Clamp will haft to be replaced. All other functions checked good at time of service. ; ordrng 1 WH05X29663 (Clamp)
We serviced a
GE WASHER-TOPLOAD
Model GTW220ACK7WW
Near Garland, TX 75043
Patrick
Job Details: 10/26/2023
"Customer concern, unit leaking. Unable to reproduce leak. Tested pressure sw, spin, agitate, drain, door lock. Found failed door lock. Replaced from truck stock. Unit checks good. ; used 1 WH08X32697 (Lid lick svc kit) from stock"
We serviced a
KENMORE WASHER-FRONTLOAD
Model ="79641072310"
Near Spanaway, WA 98387
Cejay
Job Details: 10/26/2023
"Customer concern is that washer is leaking heavily. Found leak coming from 3 way water valve and causing damage to flooring. Needs new water inlet valve. Installed new water inlet, preformed service cycle to check for leaks and to verify repair, all checks good. Left inlet valve with customer.; used 1 5220FR2075L (INLET VALVE-COLD) from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM2688HNM
Near Graham, WA 98338
Cejay
Job Details: 10/26/2023
"Customer concern is washer is leaking and will randomly start filling with water. Preformed visual inspection of water lines, drain lines, door seal, pressure hose, inlet valves and dispenser assembly. No signs of leaks. No signs of oversuds. Preformed service diagnostic cycle, confirmed operation of water level sensor, simulated overfill conditions, no leak. Only sign of leak is on front panel under door. Needs new main pcb and water inlet valves for intermitten filling error. advised customer these are the only parts that would effect intermitten operation of water valves. Advised parts show discontinued AHS to supply. Reassembled unit and left water supply in the off position. ; ordrng 1 6871ER1062D (Main PCB) and 1 5220FR2008F (VALVE ASSEMBLY,INLET) and 1 5220FR2006H (VALVE ASSEMBLY,INLET)"
We serviced a
GE DISHWASHER
Model GDF510PSR5SS
Near Dallas, TX 75248
John
Job Details: 10/26/2023
Customer concern is DW drain making noise. Removed debris from drain motor. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7300DW1
Near Tacoma, WA 98407
Cameron M.
Job Details: 10/26/2023
"Customer concern is that dryer does not start cycle. Found unit thermal fuse. Causing unit to not start cycle. Needs new thermal fuse. Installed new thermal fuse. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good. Preformed airflow test, failed (yellow) advised customer dryer vent needs to be cleaned to prevent further damage to heating components. Collected payment via card payment. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
GE DISHWASHER
Model PDWT480R10SS
Near Plano, TX 75075
Lane
Job Details: 10/26/2023
Cusstated dishwasher fill up with water when not being used. Performed diagnostics found faulty inlet valve. Replaced valve and performed multiple function and leak tests. All functions checked good at time of service. ; used 1 WD15X10014 (Fill valve) from stock
We serviced a
KENMORE DRYER-ELECTRIC
Model ="79681382410"
Near Dallas, TX 75287
John
Job Details: 10/26/2023
"Customer concern is dryer getting too hot, customer advised that unit is no longer throwing D90 code but seems hot. Temp checked unit, unit cycling as designed (150-200). All checks good."
We serviced a
GE DISHWASHER
Model GDF640HGM0WW
Near University Place, WA 98466
Cameron M.
Job Details: 10/26/2023
"Customer concern is that dishwasher does not wash and drain. Customer advised previous repair technician replaced drain pump, hose and control and still not functioning. During visual inspection, found warped element showing lower spray arm making contact during wash cycle. Attempted cycle test of unit via Newfi device, unable to test due to program error of ui board. Program error is also causing customer inability to use unit. Needs new ui and element. Follow up visit scheduled for 11/7 8-12; ordrng 1 WD21X31898 (CONFIGURED UI BOARD) and 1 WD05X30298 (HEATING ELEMENT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Carrollton, TX 75007
Lane
Job Details: 10/25/2023
Installed filter housing and performed function and leak test.all function checked good at time of service.
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS02
Near Plano, TX 75093
Lane
Job Details: 10/25/2023
Customer stated oven won't hold temperature. Performed diagnostics found no stored fault codes. Performed oven temp sensor test through onboarrd diagnostics. Found probe sensor reading within correct temperature range. Preheated oven to 350 and confirmed control fails to cycle back on causing large swing in temperature. Oven control with new probe need replacing. All other functions checked good at time of service.; ordrng 1 W11179310 (Control board) and 1 W10859573 (Sensor)
We serviced a
ELECTROLUX DRYER-ELECTRIC
Model EFME627UTT1
Near Puyallup, WA 98374
Cameron M.
Job Details: 10/25/2023
"Customer concern is that dryer does not tumble, unit will hum. Powered down unit at breaker .Disassembled unit after removing lid found heavy evidence of electrical damage at main control and control harness connections. Removed front panel and bulkhead, found no slip sock with heavy no slip pads between drum and front bulkhead causing unit to not tumble. Left unit Powered down at breaker due to electrical shock risk and stop any further damage to harness and main control. Needs new main control wire harness customer declined repair at this time collected diagnostic fee +tax via card payment"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA40J3000AW/AA13
Near Mesquite, TX 75150
Patrick
Job Details: 10/25/2023
"Customer concern, unit not draining. Found detached impeller on drain pump. Must replace. Customer okd $377.13 estimate. ; ordrng 1 DC97-19289F (Drain pump)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS6A
Near Dallas, TX 75205
Patrick
Job Details: 10/25/2023
"Customer concern, unit not cleaning dishes. Confirmed. Good fill, no motor, good 120vac to motor, good drain. Must replace motor. ; ordrng 1 5304519906 (Motor)"
We serviced a
GE RANGE
Model JGBS100EM3WW
Near Dallas, TX 75215
Patrick
Job Details: 10/25/2023
"Customer concern, oven will not heat. Confirmed. Found failed igniter, replaced from truck stock. Tested unit. All checks good. ; used 1 Wb13k21 (Igniter) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FPID2497RF6A
Near Orting, WA 98360
Cameron M.
Job Details: 10/25/2023
"Customer concern is that dishwasher previously to not powering unit was not draining. Verified voltage supply to unit, good 120v supply. Attempted to service mode unit, to check for errors. Found ui momentarily flashes for roughly.5 of a second then becomes unresponsive. Checked signal output from main board to ui found main control failing to send or receive communication signal voltage to ui, causing unit to not power and start cycle. During to unit not communicating between ui and main control, cycle test cannot be performed. Needs new main control and ui. Advised customer once repair is complete cycle testing of components will be done at that time to verify operation REQUIRES AUTH ; ordrng 1 97391199001605 (CONTROL ASSEMBLY) and 1 117494880 (CONTROL PANEL)"
We serviced a
KENMORE WALL OVEN
Model 79048803100
Near Tacoma, WA 98446
Cejay
Job Details: 10/25/2023
"Removed control board and control panel, hardware is stored in bag secured to wire harness. advised customer breaker to unit must remain off until repair is completed. ; O-emld tckt"
We serviced a
GE WASHER-TOPLOAD
Model WPGT9360E0WW
Near Edgewood, WA 98372
Cejay
Job Details: 10/25/2023
"Customer concern is that washer is not powering on. Confirmed customer concern. Confirmed 120v at outlet. Confirmed power at main PCB, when power button is pressed active relay at control but not activation of display. Needs new display. Advised customer display is NLA, rebuild option is not available. Unit is non repairable. Collected payment via card."
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB660012/AA
Near Forney, TX 75126
Patrick
Job Details: 10/25/2023
"Customer concern, unit freezing items in refrigerator. Confirmed. Evap cover, temp sensor and main pcb have all been replaced to no effect. Slightly warm temp in fz section. Likely cause of failure is sealed system step valve. Unit maintains factory warranty on sealed system. Customer to address issue through manufacturer."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AS9
Near Rockwall, TX 75087
Lane
Job Details: 10/25/2023
Customer stated after power outage refrigerator stopped cooling properly and ice maker became loud. Performed diagnostics found evaporater fan not running upon arrival. Found fan moto rstuck freed motor and confirmed voltage supply. All other functions checked good at time of service. ; ordrng 1 5304532557 (Evap fan)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EP/A2 01
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 10/25/2023
Customer concern is that dryer produces burning smell and hums when cycle is started. Found failed motor start windings .causing unit to not start cycle and produce smell and humming noise. Needs new motor assembly . Advised customer parts show out of stock. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 DC82-01302A (A/S ASSY-BASE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Forney, TX 75126
Patrick
Job Details: 10/25/2023
"Customer concern, Ice left in chute after dispensing, rh door sw broken. Im turned off on arrival, unable to reproduce issue. Confirmed broken sw, must replace. Turned im back on. ; ordrng 1 W11396033 (Rocker sw)"
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Garland, TX 75040
Lane
Job Details: 10/25/2023
Customer dryer runs but doesn't heat. Performed diagnostics found thermostat faile. All other functions checked good at time of service. ; ordrng 1 WE04X25194 (Thermostat) and 1 WE49X37037 (Heater wire service kit)
We serviced a
GE MICROWAVE
Model n/a
Near Frisco, TX 75033
Chad A.
Job Details: 10/25/2023
Customer concerned finish surface scratched on outer microwave door due to cleaning product used. No mechanical failures with microwave and all operating properly. Microwave door and console scratched using something abrasive. Customer wanting door and console replaced. Console has already been received from GE. ; ordrng 1 WB56X44646 (Black door asm)
We serviced a
LG WASHER-FRONTLOAD
Model WT7300CW
Near Tacoma, WA 98407
Cejay
Job Details: 10/25/2023
"Customer requests PM check on washer, performed mechanical checks on basket and rods, cycle tested unit to completion, no mechanical or component failures at time of service, advised customer washer is operating as designed."
We serviced a
GE DISHWASHER
Model GDT580SMF8ES
Near Spanaway, WA 98387
Cejay
Job Details: 10/25/2023
"Installed previously ordered drain pump service kit, cycle tested dishwasher to check for leaks and to verify repair, all checks good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8500DW3
Near Spanaway, WA 98387
Cejay
Job Details: 10/25/2023
"Installed previously ordered belt and idler, cycle tested dryer, all checks good. Collected payment via card."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Garland, TX 75040
John
Job Details: 10/25/2023
"Came to install new parts. Once washplate was cut out, found transmission hub spline completely destroyed, making hub not able to slide on. Needs new transmission.; ordrng 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10528947 (Hub)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5
Near Garland, TX 75044
Patrick
Job Details: 10/25/2023
"Replaced valves, unit checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW585BSV1WS
Near McKinney, TX 75072
Chad A.
Job Details: 10/25/2023
Customer stated washer noisy In spin. Performed diagnostics and found no faults or failures. Cycled spin and all working properly. Performed load tests and could not duplicate any failures. Noise concern from customer Is normal operation.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6620HC0
Near Garland, TX 75043
John
Job Details: 10/25/2023
"Customer concern is dryer making noise. Confirmed noise. Found all 4 rollers either broken or siezed in place. Also found motor getting very hot and shutting off and unable to restart untill cooled down, as well as both connectors on element burnt and melted.; ordrng 4 WPW10314173 (Roller)s and 1 WPW10359272 (Roller shaft) and 1 WP697772 (Wheel) and 1 W11364931 (Motor) and 1 661570V (Belt) and 1 WP3387747 (Element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Dallas, TX 75231
Lane
Job Details: 10/25/2023
Installed new defrost heater with fan harness assembly. Confirmed cooling system working after repair. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5840BW0
Near Dallas, TX 75243
John
Job Details: 10/25/2023
"Customer concern is washer is tripping breaker. Ran diagnostics and found; hub worn allowing basket to move freely, washplate stripped and siezed in place as well as bolt damaged (have to cut out washplate and bolt), capacitor fails microfarad check, motor start winding tests open, and gearcase leaking large amount of oil. Must replace hub, impeller and bolt, belt, cam, capacitor, motor, and gearcase.; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10215115 (Impeller) and 1 W10528947 (Hub) and 1 W10772621 (Bolt and washer)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE54R7600C/A3
Near Dallas, TX 75237
John
Job Details: 10/25/2023
Customer concern is dryer door seal is torn. Confirmed torn seal on door. Must replace seal. All other check good at this time.; ordrng 1 DC62-00344A (Door air seal)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW3
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 10/25/2023
Installed previously ordered inlet valves. Cycle tested unit. All checks good left failed part with customer as part caused leak
We serviced a
JENN-AIR DISHWASHER
Model JDB1255AWP0
Near Enumclaw, WA 98022
Cameron M.
Job Details: 10/25/2023
Installed previously ordered door latch. Cycle tested unit. All checks good
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW1
Near Sumner, WA 98390
Cameron M.
Job Details: 10/25/2023
"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Also found thermister ohms out of range, causing unit to produce higher than normal heat. Found main control element relay sticking, causing unit to produce runaway temperatures and tripping thermal fuse. Needs new thermal fuse, high limit, thermistor, thermal cutoff and element. REQUIRES AUTH. ; ordrng 1 WP8557403 (thrmst-fix) and 1 280148 (cutoff-tml) and 1 WP3387747 (element) and 1 W11441687 (MAIN CONTROL) and 1 W10909685 (fuse-thrml), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Plano, TX 75093
Patrick
Job Details: 10/24/2023
"Replaced motor, tested unit, all checks good."
We serviced a
LG WASHER-TOPLOAD
Model WT1101CW
Near Dallas, TX 75248
Patrick
Job Details: 10/24/2023
"Customer concern, small amount or water under unit after user. Found h/c reversed causing excessive condensation to build. Corrected issue. Tested unit. No leak noted. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/24/2023
"Customer concern is that dishwasher does not fill and wash properly. Found F6e3 f6e4( inlet valves errors) via service mode. Tested voltage supply to valve,fail 7.77v required voltage is 120. Ohmed out inlet in range @1.333k ohms in process of separating door panel, found float switch stuck up allowing unit to continue wash cycle and run wash motor while empty. Corrected float switch. Cycle tested unit, unit filling and washing properly. Found oversuds conditions present. Advised customer on risks of oversuds leaks and common locations of leaks from oversuds. Customer advised changes to higher quality detergent in progress to correct suds conditions."
We serviced a
GE LAUNDRY CENTER
Model GUD27EESN0WW
Near Dallas, TX 75225
John
Job Details: 10/24/2023
Installed new dryer parts. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF2A
Near Spanaway, WA 98387
Cejay
Job Details: 10/24/2023
"Customer concern is that dishwasher is leaking from motor and is very loud. Confirmed leak and noise from wash motor. Needs new wash motor, front and rear seals. Advised requires Auth. ; ordrng 1 154853801 (MOTOR & PUMP ASSY) and 1 154246901 (O'RING rear) and 1 154247001 (O'RING front)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Plano, TX 75093
Patrick
Job Details: 10/24/2023
"Replaced motor, tested unit, all checks good."