Near Gig Harbor, WA 98335
Jacob P.
Job Details:
07/01/2020
DISHWASHER GE GDT695SSJ0SS
"Customer complaint of burnt out segments on display. Installed previously ordered display board. Test cycled, all checks ok."
Near Puyallup, WA 98373
Branden W.
Job Details:
07/01/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 51
Customer complaint that washer leaks at door. Found small hair and debris build up on door glass causing poor seal at glass and door boot. Cleaned hair and debris. Cycle tested. No leaks. Also found signs of suds leaking from rear vent. Advised about detergent usage and clean cycles. Washer operates as designed.
Near Tacoma, WA 98404
Branden W.
Job Details:
07/01/2020
WASHER-FRONT LOA LG WM1814CW
Customer complaint that washer will shut off mid cycle. Happens intermittently. Unable to recreate issue at time of service. Cycle tested numerous times in different cycles. Stator ohms at 7.6 all 3 legs. Advised most probable cause is main board not storing energy properly. Or EEPROM error on main board. Main board is NLA.
Near Auburn, WA 98001
Branden W.
Job Details:
07/01/2020
WASHER-TOPLOAD KENMORE 11022422100
Customer complaint that washer will not drain. Found broken lid switch causing washer to not drain or spin. Replaced lid switch. Cycle tested. All checks good. Advised customer hot water fill line is about to burst and needs to be replaced ASAP. ; used 1 WP3949238 (SWITCH-LID) from stock
Near Graham, WA 98338
Jacob P.
Job Details:
07/01/2020
WASHER-TOPLOAD KENMORE 11026002010
"Installed previously ordered inlet valve. Test cycled, all checks ok."
Near Olympia, WA 98513
Jacob P.
Job Details:
07/01/2020
RANGE GE n/a
"Customer complaint that oven temps are off. Unable to locate model and serial tag. Found upper oven temps low. Adjust temps accordingly. Lower oven temps test okay. Tested upper oven temps after adjustment, all checks ok."
Near Tacoma, WA 98445
Branden W.
Job Details:
07/01/2020
WASHER-TOPLOAD WHIRLPOOL WTW7340XW0
Customer complaint of washer leaking water. Not every use. Small amount in rear. Only signs of leaks found is from splash over. No other leaks found. Advised about loading. Washer operates as designed.
Near Lacey, WA 98503
Jacob P.
Job Details:
07/01/2020
WASHER-TOPLOAD MAYTAG MVWB835DW4
"Customer complaint they can't change the cycle. Found broken lid switch causing machine to think lid is open. Replaced lid lock. Test cycled, all checks ok.; used 1 W10810403 (Lid lock) from stock"
Near Olympia, WA 98502
Jacob P.
Job Details:
07/01/2020
WASHER-FRONT LOA GE GFW450SSM1WW
"Customer complaint of unit shaking in spin cycle. Tested rear supports and bearing, shocks, suspension springs, and counterweights. All checks ok. Test cycled empty and with load of clothes, unable to verify issue. Advised customer of proper loading techniques and to call back if problem persists."
Near Olympia, WA 98502
Jacob P.
Job Details:
07/01/2020
DRYER-ELECTRIC SAMSUNG DV45H6300EW/A3 01
"Customer complaint of squealing noise and 1 hour timed dry taking too long to dry clothes. Found rear left roller completely seized and both front rollers partially seized causing noise. Cleaned all 4 rollers and shafts. Also found that eco dry mode is on causing longer dry times. Advised customer to reduce dry times, eco mode needs to be off. Test cycled temps, all checks ok."
Near Gig Harbor, WA 98335
Branden W.
Job Details:
07/01/2020
DISHWASHER GE DDT595SGJ2BB
Customer complaint that dishwasher will not heat. Found TCO tripped causing no heat. Reset TCO. Cycle tested. No other issues found. All checks ok.
Near Roy, WA 98580
Branden W.
Job Details:
07/01/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03
Customer complaint that dryer will not heat. Found open element causing no heat. Replaced element. Cleaned and lubed drum rollers. Vacuumed inside of dryer. Performed airflow test. Test passed. Cycle tested. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Orting, WA 98360
Jacob P.
Job Details:
06/30/2020
DRYER-ELECTRIC MAYTAG MEDX600XW0
"Customer complaint of noisy dryer. Found worn idler pulley causing screeching sound. Replaced idler pulley. Test cycled, all checks ok.; used 1 279640 (Pulley) from stock"
Near Graham, WA 98338
Jacob P.
Job Details:
06/30/2020
DRYER-ELECTRIC KENMORE 11062622100
"Customer complaint of dryer not turning on. Found open thermal fuse causing no power. Performed air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned before using machine again. Replaced thermal fuse. Test cycled, all checks ok.; used 1 WP3392519 (Thermal fuse) from stock"
Near Olympia, WA 98516
Jacob P.
Job Details:
06/30/2020
RANGE WHIRLPOOL WEE510S0FS2
"Installed previously ordered control board. Test cycled, all checks ok."
Near Puyallup, WA 98375
Jacob P.
Job Details:
06/30/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 01
"Customer complaint of drum not turning. Put machine into drain and spin, ran fine. Checked drain pump filter, clear. Filled machine, drained, let it spin. Tested with a load, machine goes out of balance very easily. Found unit with weak shocks. Needs new shocks.; ordrng 4 DC66-00470A (Shocks)s"
Near University Place, WA 98466
Jacob P.
Job Details:
06/30/2020
COOKTOP GE JGP3030SL1SS
"Customer complaint of gas smell under unit. Found multiple joints without teflon and some with incorrect teflon used. Put gas rates teflon on all joints, found leak coming from regulator. Needs new regulator.; ordrng 1 WB19T10089 (Regulator)"
Near Puyallup, WA 98374
Jacob P.
Job Details:
06/30/2020
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3
"Customer complaint of dryer starting by itself and clothes are still damp. Found control board with a stuck relay causing control board to send constant voltage to motor, needs new control board. Also found a grime build up on moisture sensor causing cycle to end before clothes are dry. Cleaned moisture sensor. Cycle tested checks ok. ; ordrng 1 DC92-01729P (ASSY PCB MAIN)"
Near Eatonville, WA 98328
Branden W.
Job Details:
06/26/2020
WASHER-FRONT LOA GE GFW450SSM1WW
Customer complaint that washer will not wash or spin. Error E39 stored. Found dispenser motor not operating causing unit to not operate. Needs new motor; ordrng 1 WH43X10059 (Dispenser motor)
Near Roy, WA 98580
Branden W.
Job Details:
06/26/2020
DISHWASHER KENMORE 66516579201
Customer complaint dishwasher not cleaning. Found failed heating element causing no hot water and poor wash results. Needs new element. Also found pressure switch leaking. Needs new switch. Both parts are NLA. AHS to supply if available. ; ordrng 1 8194200 (Heating element kit) and 1 8268477 (Pressure switch assembly)
Near Puyallup, WA 98374
Branden W.
Job Details:
06/26/2020
DRYER-ELECTRIC SAMSUNG DV220AEW/XAA
"Customer complaint that unit is not tumbling. Found failed motor causing unit not to run. Needs new motor, also found seized idler pulley. Needs new idler pulley. ; ordrng 1 DC31-00055D (MOTOR INDUCTION-DRYER) and 1 DC93-00634A (Idler pulley) and 1 DC67-00180B (Blower wheel)"
Near Puyallup, WA 98374
Branden W.
Job Details:
06/26/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 02
Customer complaint that both upper and lower washers will not power on. Per tech guide. Needs new user interface board. Next service 7-3 8-12; used 1 DC92-02104A (ASSY KIT;DISPLAY) from stock
Near Olympia, WA 98513
Jacob P.
Job Details:
06/26/2020
WASHER-FRONT LOA KENMORE 40249032010
Customer complaint of unit not draining. Found drain pump has dead spot on motor causing no drain. Needs new drain pump.; ordrng 1 DC31-00054A (Drain pump)
Near Lacey, WA 98503
Jacob P.
Job Details:
06/26/2020
RANGE KENMORE 79094203311
"Customer complaint of temps too low. Found temps about 30° low. Adjusted temps up 30°. Test cycled, temps check ok. Found bad convection fan motor causing loud vibration sound. Needs new convection fan motor.; ordrng 1 316256100 (Convection fan)"
Near Lacey, WA 98513
Jacob P.
Job Details:
06/26/2020
DRYER-ELECTRIC SAMSUNG DV42H5600EP/A3 01
"Customer complaint of dryer making her clothes smell bad. Test cycled dryer, performed air flow test, cycled temps, checked for leaks around washer, under machine, all checks ok and no signs of smell. Machine functioning as designed, advised customer to call back if problem persists."
Near Fife, WA 98424
Branden W.
Job Details:
06/26/2020
RANGE KITCHENAID KECD807XBL01
Customer complaint that cooktop glass is cracked. And both rear burners not working. Cycle tested all burners through all heat ranges numerous times. All burners working fine at time of service. Glass is cracked from front towards center. Submitted to ORHP for approval. Collected 75.00 deductible via card; ordrng 1 W10296247 (GLASS ASSY 30' KA DD) and 1 12002793 (Foam tape)
Near Olympia, WA 98501
Jacob P.
Job Details:
06/26/2020
DRYER-ELECTRIC KENMORE 79680441900
"Performed pm check on dryer. Air flow test failed. Advised customer that vents need to be cleaned. Cycle tested temps, all checks ok. Machine functioning as designed at this time."
Near Tacoma, WA 98446
Jacob P.
Job Details:
06/26/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Customer complaint of unit not cleaning dishes. Found water shut off to machine and excessive food build up in bottom of dishwasher. Test cycled ×3, machine functioning as designed. Advised customer of cleaning filter regularly and not loading food into dishwasher."
Near Edgewood, WA 98372
Branden W.
Job Details:
06/26/2020
DISHWASHER ELECTROLUX EDW5505EPS2
Customer complaint that dishwasher does not work. Has not worked in years. Control panel unresponsive but one light on. 120v to main board. Needs new console and main board. Both parts are NLA. ; ordrng 1 5304470638 (Control panel) and 1 5304475854 (Main control)
Near Tacoma, WA 98446
Jacob P.
Job Details:
06/26/2020
WASHER-TOPLOAD MAYTAG MVWC565FW1
"Customer complaint of squealing sound in spin cycle. Found clutch and belt soaked in oil. Needs new transmission, clutch and belt. Customer needs to talk to husband before going ahead with repair."
Near Puyallup, WA 98375
Branden W.
Job Details:
06/26/2020
DRYER-ELECTRIC SAMSUNG DV45K7600EW/A3 01
"Customer complaint that unit is making a loud squealing noise, and that it's taking a long time to dry clothes.found idler pulley seized, causing squealing sound. Replaced idler pulley. Air flow test came back yellow. Cleaned moisture sensors. Temp checks good. Cycled tested all checks ok.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Near Spanaway, WA 98387
Jacob P.
Job Details:
06/26/2020
DRYER-ELECTRIC KENMORE 11069133413
"Installed previously ordered idler pulley. Test cycled, all checks ok"
Near Olympia, WA 98512
Jacob P.
Job Details:
06/26/2020
RANGE KENMORE 79097423901
Installed previously ordered control board and overlay. New control board does not have 'air guard' function. Also found 2 burner indicator lights are broke. Advised customer we need to research part and order indicator lights.; ordrng 2 316557300 (Indicator light)s
Near Olympia, WA 98513
Jacob P.
Job Details:
06/26/2020
WASHER-FRONT LOA WHIRLPOOL WFW5620HW0
"Installed previously ordered door boot. Test cycled, all checks ok. Left failed part with customer."
Near Lacey, WA 98503
Jacob P.
Job Details:
06/26/2020
DISHWASHER GE PDT715SYN0FS
Found sump housing broken where drain pump mounts. Needs new sump.; ordrng 1 Wd35x10382 (Clamps) and 1 WD19X25867 (Sump)
Near Tacoma, WA 98446
Branden W.
Job Details:
06/26/2020
DISHWASHER GE GDF620HMJ6ES
Customer complaint that dishwasher will not fill or run cycles. Found broken float. Needs new float. Sending float to customer. They will install. ; ordrng 1 WD21X22822 (DISHWASHER FLOOD FLOAT)
Near Puyallup, WA 98373
Branden W.
Job Details:
06/26/2020
DRYER-ELECTRIC GE GTD65EBSJ3WS
Customer complaint that dryer leaves oils stains on clothes. Found sticky residue on drum. Advised to use goo gone and clean drum so transfer to clothing does not occur. Dryer ops as designed.
Near Tacoma, WA 98405
Branden W.
Job Details:
06/26/2020
DISHWASHER SAMSUNG DW80J3020US/AA 01
"Customer complaint that dishwasher does nothing when hitting the start button. Tested power at the outlet checks ok. Found loose connection at wire nuts, tighten wires. cycle tested all checks ok."
Near Puyallup, WA 98373
Branden W.
Job Details:
06/26/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
"Customer complaint of the dryer starts as soon as you close the door. Found motor relay stuck, cause constant voltage to motor. Needs new control board. Rescheduled for 7/1. 1-5; ordrng 1 DC92-01596D (ASSY HOLDER PCB)"
Near Steilacoom, WA 98388
Jacob P.
Job Details:
06/26/2020
DISHWASHER GE GDF570SGJ0BB
"Installed previously ordered control board. Test cycled, all checks ok"
Near Lakewood, WA 98498
Jacob P.
Job Details:
06/26/2020
DISHWASHER KITCHENAID KDS-18
"Customer complaint of unit not draining. Found dishwasher full of water. Tested drain, found only 80V from timer to motor and motor ohms out of range. Needs new timer and motor. Parts are NLA, AHS to supply parts.; ordrng 1 C-241912 (Motor assy) and 1 C-242105 (Timer), states that autho needed"
Near Orting, WA 98360
Branden W.
Job Details:
06/26/2020
WASHER-FRONT LOA GE GFWR4805F0RR
"Customer states washer won't finish cycle and lound in spin cycle. Found failed tub bearings. Causing washer to be loud in the spin cycle and basket to wobble. Needs new rear tub, new gasket, and basket assembly.; ordrng 1 WH45X10137 (BASKET AND TRUNNION ASM) and 1 WH45X10136 (TUB ASM REAR) and 1 WH01X21994 (SEAL ORING)"
Near Lakewood, WA 98498
Jacob P.
Job Details:
06/24/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03
"Customer complaint of unit shaking and going out of balance causing unit to stop cycle. Load that was in machine upon arrival was a very mixed and out of balance load. Tested mems sensor and suspension rods, all checks ok. Tested machine empty, unit finished cycle fine. Rebalanced load that was in machine upon arrival, unit finished cycle just fine. Advised customer of not putting too mixed loads in washer, washer is unable to balance mixed loads of bedding and towels and other articles of clothing at once. Machine functioning as designed."
Near Olympia, WA 98516
Jacob P.
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Customer complaint of unit not drying dishes, but ran a load this morning and everything seemed to work okay. Test cycled heating element in service mode, heats to about 300°. Tested water temps at sink, about 120°. And unit has rinse aid. All checks ok, advised customer to call back if problem persists."
Near Buckley, WA 98321
Branden W.
Job Details:
06/24/2020
OTHER KENMORE 3639530780
Performed pm check. All checks ok
Near Buckley, WA 98321
Branden W.
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL 665DU1055XTST3
Performed pm check. All checks ok
Near Buckley, WA 98321
Branden W.
Job Details:
06/24/2020
OTHER KENMORE n/a
Performed pm check. All checks ok
Near DuPont, WA 98327
Jacob P.
Job Details:
06/24/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01
"Installed previously ordered drum. Test cycled, all checks ok."
Near Enumclaw, WA 98022
Branden W.
Job Details:
06/24/2020
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0
Installed new lock lock. Cycle tested. All checks ok.
Near Buckley, WA 98321
Branden W.
Job Details:
06/24/2020
WASHER-FRONT LOA LG WM3570HWA
Customer complaint that washer will be out of balance between wash and rinse. Cycle tested on speed wash with load. All ops ok at this time. Advised to call if issue persists.
Near Olympia, WA 98513
Jacob P.
Job Details:
06/24/2020
WASHER-FRONT LOA WHIRLPOOL WFW5620HW0
Customer complaint of intermittent leak. Found large holes in the door boot causing leak. Needs new door boot.; ordrng 1 W11314648 (Door boot)
Near Graham, WA 98338
Jacob P.
Job Details:
06/24/2020
WASHER-TOPLOAD KENMORE 11021302013
"Customer complaint of unit getting stuck in wash cycle. Found plugged inlet screen causing slow fill condition. Cleaned inlet screen. Test cycled, all checks ok."
Near Olympia, WA 98502
Jacob P.
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Customer complaint of unit not drying dishes. Found unit in heat lockout. Tested heating element in service mode, heats fine. Needs new control board and thermistor.; ordrng 1 W11084121 (Thermistor) and 1 W11305297 (Control board)"
Near Tacoma, WA 98446
Branden W.
Job Details:
06/24/2020
DISHWASHER KENMORE 66513093N413
Customer complaint that dishwasher will not heat. Found dishwasher control in heat lock out (F7-E1) reset board. Unit heats. Per tech guide. Needs new main control and turbidity sensor. ; ordrng 1 W11084121 (SENSOR) and 1 W11306302 (CNTRL-ELEC)
Near Puyallup, WA 98375
Jacob P.
Job Details:
06/24/2020
WASHER-FRONT LOA KENMORE 41741100000
"Customer complaint of unit shaking and moving across the floor. Found right rear shock unmounted from tub. Remounted shock. Test cycled, all checks ok."
Near Tacoma, WA 98467
Jacob P.
Job Details:
06/24/2020
DISHWASHER SAMSUNG DW80K5050US
"Installed previously ordered console. Test cycled, all checks ok."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL DU930PWSQ0
"Customer complaint of unit not draining. Found plugged check valve causing slow drain. Removed debris, unit still draining slowly. Unhooked drain hose connection and vacuumed each end of drain hose to remove any debris. Test cycled, all checks ok."
Near Tacoma, WA 98408
Jacob P.
Job Details:
06/24/2020
DRYER-ELECTRIC GE DBLR333EE1WW
"Installed previously ordered front and rear bearing assemblies. Test cycled, all checks ok"
Near Olympia, WA 98512
Jacob P.
Job Details:
06/24/2020
RANGE KENMORE 79097423901
"Customer complaint of multiple F10 errors (overheat error). Found control board burned. Ohm'd temp probe, ohms in range. Needs new control board and overlay.; ordrng 1 316352207 (Overlay) and 1 316462807 (Control board)"
Near Tacoma, WA 98446
Jacob P.
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDTM404EBS1
"Installed previously ordered sump assy. Test cycled, all checks ok."
Near Spanaway, WA 98387
Branden W.
Job Details:
06/24/2020
DISHWASHER ELECTROLUX EI24ID30QS0A
Customer complaint that detergent pods are not breaking down. Found water temps at 105deg. Found lower spray arm not rotating. Found dishes blocking spray path to dispenser. Advised minimum water supply should be 120deg. Cleaned spray arm so it rotated freely. Advised to not block spray path on lower rack when loading. Dishwasher works as designed. Sump filter top broken off. Advised filters are not covered.
Near Orting, WA 98360
Branden W.
Job Details:
06/24/2020
WASHER-TOPLOAD GE S2100G9WW
"Customer complaint that washer will sometimes leak water. Found clogged pressure hose allowing washer to overfill and leak. Replaced pressure hose. Cycle tested. All checks good. Left clogged hose with customer as it caused a leak. ; used 1 WH41X365 (HOSE,WATER LEVEL) from stock"
Near Steilacoom, WA 98388
Jacob P.
Job Details:
06/24/2020
DISHWASHER GE GDF570SGJ0BB
"Customer complaint that dishwasher doesn't start. Found unit thinks door is open. Tested door switch at control board, checks ok. Needs a new control board.; rqstng P&A on 1 WD21X24901 (Control board)"
Near Sumner, WA 98391
Branden W.
Job Details:
06/24/2020
DISHWASHER SAMSUNG DW80M9960US/AA
Customer complaint that dishwasher stopped draining after a few uses since last repair. Found piece of glass in drain pump causing no drain. Cleaned pump. Cycle tested. All checks ok
Near Spanaway, WA 98387
Jacob P.
Job Details:
06/24/2020
DISHWASHER SAMSUNG DW80F600UTS/AA 01
"Installed previously ordered vent assy. Test cycled, all checks ok."
Near Graham, WA 98338
Jacob P.
Job Details:
06/24/2020
WASHER-TOPLOAD KENMORE 11026002010
"Customer complaint that water was pouring into machine, had to shut off at wall valve to get it to stop. Found inlet valve not closing causing unit to fill while off. Needs new inlet valve.; ordrng 1 W11168740 (Inlet valve)"
Near DuPont, WA 98327
Jacob P.
Job Details:
06/24/2020
DRYER-ELECTRIC LG DLE7200VE
"Customer complaint of unit not heating in 'normal' cycle. Found energy saver turned on causing unit not to heat. Turned energy saver off. Cycle tested temps, all checks ok."
Near Lake Tapps, WA 98391
Branden W.
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Customer complaint that dishwasher upper rack is broken from track. Found wheel support broken. Installed new support wheel kit. All checks ok ; used 1 W10712395 (ADJUSTER) from stock
Near Graham, WA 98338
Branden W.
Job Details:
06/24/2020
WASHER-FRONT LOA WHIRLPOOL WFW9400VE01
"Customer complaint that washer knocks and sounds like a jet in spin cycle. Found failed tub bearing causing noise and loose basket. Needs rear tub, basket, gasket and belt; ordrng 1 W10772618 (TUB-OUTER) and 1 8182247 (Basket) and 1 WP8181673 (Gasket) and 1 WPW10388414 (Belt)"
Near Graham, WA 98338
Jacob P.
Job Details:
06/24/2020
WASHER-TOPLOAD KENMORE 11024922202
"Installed previously ordered pads and pressure switch. Found rear suspension retainer clip broken, needs new retainer clip.; ordrng 1 WPW10145155 (Retainer clip)"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
06/24/2020
RANGE WHIRLPOOL WFE540H0ES0
Installed new terminal block and customer provided power cord. Cycle tested all element and burners. All checks good.
Near Lacey, WA 98503
Jacob P.
Job Details:
06/24/2020
RANGE LG LRE30451SW/03
"Customer complaint of unit smoking terribly whenever using oven. Test cycled to 225°, found debris spilled in bottom of oven causing issue. Advised customer to run a self clean cycle and possibly an after market cleaner if self clean doesn't completely get rid of debris. Machine functioning as designed."
Near Eatonville, WA 98328
Branden W.
Job Details:
06/24/2020
WASHER-TOPLOAD SPEED QUEEN AWS45NW
Customer complaint that washer stopped working. Was banging in spin. Cycle tested. Unit operating at time of service. All connections tight. Advised to call if issue returns.
Near Tacoma, WA 98407
Jacob P.
Job Details:
06/24/2020
RANGE KENMORE 91193310011
"Customer stated that her previous tenants said that sometimes the oven works and sometimes doesn't. Customer also informed that previous tenants heavily abused machine, inside of oven is very burnt and dirty. Test cycled all surface elements, and oven heating components. All checks ok. Advised customer that since the failure is due to misuse and not normal wear and tear, replacement of the machine won't be covered. Informed best course of action is to run a clean cycle and possibly an after market cleaner if clean cycle doesn't work. Machine functioning as designed at time of service."
Near Tacoma, WA 98422
Branden W.
Job Details:
06/24/2020
WASHER-FRONT LOA KENMORE 79641162410
Installed new rotor. Cycle tested. All checks good.
Near Olympia, WA 98512
Jacob P.
Job Details:
06/24/2020
RANGE WHIRLPOOL RBS275PVQ00
"Customer complaint of unit producing F3 error and locking oven at varying temps. Per whirlpool tech sheet, needs new control board and temp probe. ; ordrng 1 WPW10340935 (Control board) and 1 WPW10131825 (Temp probe), states that autho needed"
Near Olympia, WA 98502
Jacob P.
Job Details:
06/24/2020
DRYER-ELECTRIC SAMSUNG DV45H6300EW/A3 01
"Installed previously ordered heating element and idler pulley. Test cycled, all checks ok"
Near Olympia, WA 98513
Jacob P.
Job Details:
06/24/2020
WASHER-TOPLOAD SAMSUNG WA45H7000AW/A2 11
"Installed previously ordered top assembly. Found that old bleach dispenser will not fit into new top assy. Needs new bleach dispenser.; ordrng 1 DC90-11705A (Bleach dispenser), states that autho needed"
Near Olympia, WA 98503
Jacob P.
Job Details:
06/24/2020
RANGE SAMSUNG NX58K9850SG/AA
"Customer complaint of upper oven not heating. Found weak ignite causing intermittent heating. Replaced igniter. Test cycled, all checks ok.; used 1 Wb13k21 (Igniter) from stock"
Near Olympia, WA 98513
Jacob P.
Job Details:
06/24/2020
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2
"Customer complaint of unit not locking. Found front panel warped causing strike to have bad contact with door lock. Readjusted front panel. Test cycled, all checks ok."
Near Tacoma, WA 98444
Jacob P.
Job Details:
06/24/2020
WASHER-FRONT LOA GE GFW850SPN0RS
"Customer complaint of unit not using hot water, clothes coming out crunchy and smelly. Test cycled all components, machine functioning as designed. No issues found at this time."
Near Lake Tapps, WA 98391
Branden W.
Job Details:
06/24/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EW/A3 01
"Customer complaint that dryer will run a few seconds then shut down and has a burning smell. Found shorted motor causing smell and unit to shut down. Also found open heating element causing poor heat and seized rear rollers. Needs new motor assembly. Element assembly and rollers. ; ordrng 1 DC93-00101N (Motor assembly) and 1 DC93-00154A (Heating element), used 2 DC97-16782a (Roller) from stock, states that autho needed"
Near Graham, WA 98338
Jacob P.
Job Details:
06/24/2020
RANGE WHIRLPOOL WGG745S0FS
"Customer complaint of front left burner taking awhile to ignite. Cleaned surface of burner cap and igniter and adjusted valve. Test cycled, all checks ok."
Near Spanaway, WA 98387
Jacob P.
Job Details:
06/24/2020
WASHER-TOPLOAD GE GTW460ASJ9WW
"Customer complaint of unit not filling with enough water and skipping the rinse portion of cycle. Found error 28 stored, invalid cycle selection while running. Performed pressure sensor test, failed. Unit doesn't fill with nearly enough, checked that pressure hose is clear, checks ok. Needs new control board.; ordrng 1 WH18X28642 (Control board)"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
06/24/2020
RANGE GE JGBP90MEH1BC
Customer complaint that oven does not ignite and 2 burners not igniting. Found failed ignitor causing oven to not heat. Replaced ignitor. Cleaned right burner heads. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Near Edgewood, WA 98372
Branden W.
Job Details:
06/24/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03
Customer complaint that dishwasher produces LC error and runs drain pump continuously. L1 line disconnected at dishwasher at time of service. L1 still powered. (Breaker on) unable to remove dishwasher from cavity without risk of damage to floor or cabinets. Dishwasher sitting on runner boards and very tight at top. Leveling feet all the way up. Advised customer they will need to remove dishwasher so service can be performed. Also advised dishwasher will need to be emptied prior to servicing. ; O-emld tckt
Near Lacey, WA 98516
Jacob P.
Job Details:
06/24/2020
RANGE SAMSUNG NE59J7850WG/AA
Customer complaint of front left burner not regulating temps and upper convection fan not working. Found infinite switch not regulating temps. Good voltage to convection fan. Needs new infinite switch and convection fan.; ordrng 1 DG44-01005B (Infinite switch) and 1 DG96-00110F (Convection motor)
Near Olympia, WA 98516
Jacob P.
Job Details:
06/24/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11
Customer complaint of broken door boot spring. Needs new door boot spring.; ordrng 1 DC97-04973B (Door boot spring)
Near Enumclaw, WA 98022
Branden W.
Job Details:
06/24/2020
DISHWASHER SAMSUNG DW80K5050UW/AA 01
"Installed new drain pump. Dishwasher drains but slowly. Cleaned all drain hoses in dishwasher. Hoses all clear. Still not draining fast enough. Sump assembly plastic casing rough at drain pump causing water turbulence and poor drain. Needs new sump assembly. ; ordrng 1 Sump, states that autho needed"
Near Enumclaw, WA 98022
Branden W.
Job Details:
06/24/2020
DISHWASHER KENMORE 58715182401
Customer complaint that dishwasher will not run. And if it does. Dishes are not cleaned. Unable to get dishwasher to run a cycle. 120v to board. No response from board. Needs new board and latch. Unable to test wash performance at time of service. ; ordrng 1 154712101 (CONTROL MODULE) and 1 A00099901 (LATCH)
Near Eatonville, WA 98328
Branden W.
Job Details:
06/18/2020
DRYER-ELECTRIC MAYTAG MED3500FW0
"Customer complaint that dryer is noisy. Found worn idler pulley causing noise. Replaced idler pulley. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 279640 (PULLEY,IDLER) from stock"
Near Graham, WA 98338
Branden W.
Job Details:
06/18/2020
WASHER-TOPLOAD MAYTAG MVWB865GW0
Installed new lid lock. Cycle tested. All checks ok
Near Olympia, WA 98506
Jacob P.
Job Details:
06/18/2020
RANGE WHIRLPOOL WFE540H0ES0
"Installed previously ordered bake element. Test cycled, all checks ok."
Near Olympia, WA 98502
Jacob P.
Job Details:
06/18/2020
DRYER-ELECTRIC GE GTDP300EM1WS
"Installed previously ordered knob. Test cycled, all checks ok."
We serviced a
WASHER-FRONT LOA SAMSUNG WF419AAW/XAA 03 "Customer complaint that washer shakes and does not spin water out of clothes properly. Found spider assembly broken on basket. Needs new rear tub, basket, seal and shocks; ordrng 1 DC97-15328L (ASSY S.TUB BACK) and 1 DC97-15478A (ASSY DRUM) and 2 DC66-00
Near Graham, WA 98338
Branden W.
Job Details:
06/18/2020
Rear)s and 2 DC66-00470A (DAMPER SHOCK;FRONT)s and 1 DC69-00804A (SEAL TUB), states that autho needed"
Near Olympia, WA 98512
Jacob P.
Job Details:
06/18/2020
RANGE FRIGIDAIRE LFEF3011LWD
"Installed previously ordered control board and overlay. Test cycled, all checks ok."
Near Tacoma, WA 98405
Branden W.
Job Details:
06/18/2020
DRYER-ELECTRIC WHIRLPOOL LEQ8000JQ0
Customer complaint that dryer timer will not advance. Found 120v to timer motor. Motor not driving. Needs new timer. Left voicemail to collect deductible. ; used 1 WP3406725 (TIMER) from stock
Near Olympia, WA 98512
Jacob P.
Job Details:
06/18/2020
WASHER-FRONT LOA GE GFW480SPK0DG
"Customer complaint of unit shaking and making loud noise in spin cycle. Found unit with bad rear bearing. Needs new rear tub, tub gasket and basket.; ordrng 1 WH45X10137 (Basket assy) and 1 WH01X21994 (Tub gasket) and 1 WH45X10136 (Rear tub), states that autho needed"
Near Puyallup, WA 98372
Branden W.
Job Details:
06/18/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03
Installed new wash pump. Cycle tested. All checks ok
Near Tacoma, WA 98445
Branden W.
Job Details:
06/18/2020
WASHER-FRONT LOA GE GFW450SPK0DG
"Customer complaint that washer shakes and smokes. Found broken basket causing drum to scrape front tub and door boot. Needs new rear tub, basket, seal, front tub and door boot. ; ordrng 1 WH45X22914 (WASHING MACHINE TUB REAR) and 1 WH45X23480 (BASKET ASM) and 1 WH08X10054 (TUB SEAL) and 1 WH45X22894 (TUB FRONT) and 1 WH08X20906 (WASHING MACHINE DOOR BOOT SEAL GASKET)"