Service History 13 - RPS Appliance Repair

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA. 02

Near Wylie, TX 75098

Lane

Job Details: 10/23/2023

Installed new bin and performed function test. All functions checked good at time of service.

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FEX831FS2

Near Tacoma, WA 98444

Cejay

Job Details: 10/23/2023

"Installed previously ordered belt, preformed spin test, good. Cycle tested washer rinse and spin cycle, confirmed all washer operations operation, all checks good."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AF/US 51

Near Tacoma, WA 98498

Cejay

Job Details: 10/23/2023

"Installed previously ordered door seal, cycle tested unit for leaks, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model DU945PWPBQ

Near Wylie, TX 75098

Chad A.

Job Details: 10/23/2023

Customer stated dishwasher leaking water. During inspection found water leaking from air gap due to plug in disposer. Removed plug and cycled to test. Tank float sticking due to scum build up. Cleaned float and stem. Cycled and all functioning properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Tacoma, WA 98405

Cameron M.

Job Details: 10/23/2023

Installed previously ordered main control. Cycle tested unit. All checks good

We serviced a

LG WASHER-FRONTLOAD

Model WM2301HR

Near Carrollton, TX 75007

Chad A.

Job Details: 10/23/2023

Customer stated washer very noisy. During inspection found motor rotor with broken hub causing rotor to drag on stator. Both rotor and stator needed for repair. Unable to test for any other failures due to this condition. ; ordrng 1 4417EA1002H (STATOR ASSEMBLY) and 1 4413ER1003A (ROTOR ASSEMBLY)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model n/a

Near Coppell, TX 75019

Chad A.

Job Details: 10/23/2023

Work order not needed. Unit is a washer dryer combo.

We serviced a

GE DRYER-ELECTRIC

Model GFD14ESSN2WW

Near Mesquite, TX 75150

Lane

Job Details: 10/23/2023

Customer stated dryer runs slow and doesn't heat. Performed diagnostics found dryer only getting one leg of power. Advised customer to contact maintenance to correct electrical supply.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6200KW0

Near Lakewood, WA 98499

Cejay

Job Details: 10/23/2023

"Customer concern is that washer was making a noise durring spin up and slow down and now it will not spin at all. Confirmed motor is operational, found damaged belt, cam and motor causing washer not to operate. Needs new motor, cam, belt and actuator. SQT Ships parts DTC. Advised customer to call when all parts arrive. Returning two SQT provided parts, ; ordrng 1 W11026785 (MOTOR-DRVE) and 1 W10721967 (CAM) and 1 W11239857 (BELT) and 1 W10913953 (ACTUATOR)"

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFA

Near Tacoma, WA 98444

Cejay

Job Details: 10/23/2023

"Installed new 3 wire power cord, cycle tested burners and oven all checks good. ; used 1 WX09X10007 (POWER CORD 5' 40A 3WIRE RANG) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Puyallup, WA 98375

Cejay

Job Details: 10/23/2023

"Installed previously ordered HMI, preformed service cycle, all checks good."

We serviced a

KENMORE DRYER-ELECTRIC

Model ="110.6682269066822"

Near Tacoma, WA 98407

Cameron M.

Job Details: 10/23/2023

Installed previously ordered drum felt. Cycle tested unit. All checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 10/23/2023

"Customer concern is that washer does not agitate. Found broken actuator,causing unit to not run. Needs new actuator. Installed new actuator cycle tested unit. All checks good. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

GE DRYER-ELECTRIC

Model GTDP300EMOWS

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/23/2023

Installed previously ordered motor asm. cycle tested unit. All checks good. Collected remainder balance via card payment.

We serviced a

GE REFRIGERATOR

Model CVE28DM5NS5

Near Dallas, TX 75238

Lane

Job Details: 10/23/2023

Customer stated refrigerator made a abnormal noise. Performed diagnostics found no abnormal noises at time of service. No fault codes stored for noise related problems. Advised customer to record noise or wait until noise is more consistent to allow for more accurate diagnosis.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Dallas, TX 75231

Lane

Job Details: 10/23/2023

Customer stated freezer keeps freezing over. Performed diagnostics found open defrost circuit. Advised replacing by-metal and deost heater. All other functions checked good at time of service. ; ordrng 1 WP12729123 (Heater) and 1 W11334745 (W11334745)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Forney, TX 75126

Patrick

Job Details: 10/20/2023

Replaced auger and yoke. Tested unit. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11028062800"

Near Puyallup, WA 98375

Cameron M.

Job Details: 10/20/2023

Customer concern is that washer produces noise during spin cycle and leaking. Found failed tub bearing causing oily water sling from rotor during wash and spin cycles also resulting in noisy spin cycle. Found secondary leak from inlet hose being loose allowing water dripping. Found worn suspension rods causing out of balance condition during spin cycle. Found suds buildup in washer producing slow/long drain conditions. Needs new bearing kit and suspension rods. Follow up visit scheduled for 11/6 1-5; ordrng 1 W10435302 (bearing) and 1 W10820048 (suspension)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75227

Patrick

Job Details: 10/20/2023

"Removed impeller, replaced hub, impeller, belt, and dampers. Calibrated unit. Unit checks good at this time."

We serviced a

SPEED QUEEN DRYER-ELECTRIC

Model ADE4BRGS177TW01

Near Puyallup, WA 98373

Cejay

Job Details: 10/20/2023

"Customer concern is that dryer is over heating and is running continuously, timer is not advancing. Preformed airflow test pass. Preformed temperature checks over 213?F and noise appeared as dryer got over 170?F element, hi-limit, thermal cutoff tested good, ohms at cycle thermostat do not change, voltage at timer is good. Noise is due to over heating issue, will need new heater, timer and thermostat for over heating issue. Follow up scheduled for 10/27 1-5pm; ordrng 1 D517562 (TIMER,DRYER 4 CYCLE) and 1 61927 (ASSY,HEATER KIT 240/5) and 1 D504515 (THERMOSTAT,CYCLING(GREEN))"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AV/US 03

Near Puyallup, WA 98374

Cameron M.

Job Details: 10/20/2023

"Customer concern is that washer goes Out of balance. Found LR suspension rod worn ,causing unit to not adequately balance during spin cycle. Needs new suspension rods. REQUIRES AUTH ; ordrng 4 DC97-16350U (ASSY DAMPER)s"

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA 00

Near Tacoma, WA 98466

Cejay

Job Details: 10/20/2023

"Customer concern is that dishwasher is leaking from underneath, cycle tested dishwasher found signs of over suds, also found unit not level, can not properly level unit due to power cord location and vertical length of cabinet. Multiple cycles tests for approximately 30 could not replicate leak. Visually inspected case break, fill valve good, found signs of Dedergent seeping from drain pump. Also found signs of leak from rack rail supports. Will need service assembly repair kit. Advised requires auth.; ordrng 1 DD82-01882A (SVC ASSY-SVC KIT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Tacoma, WA 98406

Cejay

Job Details: 10/20/2023

"Customer concern is that washer is leaking intermittently. Pulled error codes, F6E3. Cleared. Did not return. Service bulletin for tub ring replacement. Follow up scheduled for 10/27 8-12pm; ordrng 1 W11590590 (RING-TUB)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Tacoma, WA 98465

Cejay

Job Details: 10/20/2023

"Installed previously ordered sump and motor assembly, spray arms and Dedergent dispenser, preformed service cycle to check for leaks and to verify repair, all checks good."

We serviced a

GE WASH/DRY COMBO

Model GUD27ESSM1WW

Near Tacoma, WA 98405

Cejay

Job Details: 10/20/2023

"Customer concern is that washer is not spinning clothes out properly. Found broken dryer door handle, found belt off pully causing washer not to operate. Will need new drive belt, reinstalled old belt to diagnose gearcase status, good. Needs drive belt and dryer door handle. Follow up scheduled for 10/27 8-12pm collected pay,ent via card. ; ordrng 1 WE12X27300 (BELT DRIVE) and 1 WE01X30378 (HANDLE SOLID DOOR)"

We serviced a

KENMORE COOKTOP

Model ="79044123511"

Near Irving, TX 75063

John

Job Details: 10/20/2023

Installed new burners and infinite switches. Found knob spline on FL infinite switch is a different style than original making knob unable to attach. No replacement knob with correct configuration is available.Auth #260SLSL

We serviced a

GE COOKTOP

Model NOTAVAILABLE

Near Irving, TX 75063

John

Job Details: 10/20/2023

"Customer concern is when any of the burners are turned to low all igniters start clicking. Confirmed issue. Needs new spark harness and spark module. Unit is installed with a cabinet panel underneath it making it nit possible to get to model tag. AHS to research model number and parts.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Sparkmodule (Spark module) and 1 Sparkharness (Spark harness)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW1

Near Dallas, TX 75211

John

Job Details: 10/20/2023

Customer concern is washer will not spin or agitate. Found F7E1 and F7E6 codes for motor circuit open. Found capacitor has become unmounted and ripped one of the wires out of connector. Needs new lower harness.; ordrng 1 W11590868 (Lower wire harness)

We serviced a

HOTPOINT DRYER-ELECTRIC

Model HTX24EASK0WS

Near Dallas, TX 75228

John

Job Details: 10/20/2023

Customer concern is dryer vent hose keeps comming off. Found broken vent outlet tube. Repaired outlet tube and reattached hose. All checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8570SR/AA05

Near Allen, TX 75013

Patrick

Job Details: 10/20/2023

"Customer concern, c85 repeatedly on display. Low voltage to inverter. At time of service, no active error codes. Good 120vac at all test points. Must replace main control and inverter pcb for intermittent voltage drop out. ; ordrng 1 DA92-00763K (Inverter pcb) and 1 DA94-03757B (Main pcb)"

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near McKinney, TX 75072

Patrick

Job Details: 10/20/2023

"Replaced im, all checks good."

We serviced a

BOSCH RANGE

Model NGM5654UC/03

Near Spanaway, WA 98387

Cejay

Job Details: 10/20/2023

"Customer concern is that cooktop ignitors will spark randomly, sometimes all sometimes a few or only one. Found failed spark module causing continuous ignition issues. Also found two seized venturi fasteners, unit will need new spark module ,venturi repair kit and two holders. Customer declined repair at time of service."

We serviced a

CROSLEY DRYER-ELECTRIC

Model VED6505GW0

Near Puyallup, WA 98371

Cameron M.

Job Details: 10/20/2023

Installed previously ordered belt and idler pully. Cycle tested unit. All checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW1

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/20/2023

Installed previously ordered ui and slider. Cycle tested unit. All checks good

We serviced a

GE DISHWASHER

Model GDF520PGD6WW

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/20/2023

Installed previously ordered spray arms. Cycle tested unit. All checks good

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA 01

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/20/2023

Installed previously ordered diverter motor assembly. Cycle tested unit. Unit still produces PC advised customer ahs to contact in few day regarding replacement option

We serviced a

KENMORE WASHER-FRONTLOAD

Model ="79641473210"

Near Sachse, TX 75048

John

Job Details: 10/20/2023

"Customer concern is washer leaking when not in use. Found inlet valve seal broken and causing leak. Replaced inlet valves from truck stock. All checks good.; used 1 5220FR2075L (INLET VALVE-COLD), and 1 5220FR2006H (INLET VALVE (HOT)) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS/AA 01

Near Wylie, TX 75098

John

Job Details: 10/20/2023

Installed new rails and wheels. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7500GW0

Near McKinney, TX 75070

John

Job Details: 10/20/2023

Customer concern is washer lid is broken and doesn't close. Confirmed broken lid. Must replace lid.; ordrng 1 W11130236 (Lid)

We serviced a

GE WALL OVEN

Model JT3800SH8SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 10/20/2023

"Customer concern is that oven light activates when door is opened but no activation in microwave or main display . Due to fasteners that secure unit are stripped, unable to Uninstall unit for diagnostic service. Advised customer unit will need to be made accessible for diagnostic service. NO CHARGE advised customer once accessible call for service."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US01

Near Balch Springs, TX 75180

Patrick

Job Details: 10/20/2023

"Customer concern unit adds time to cycle and stops mid way through. 3c1, ub motor sensor, off balance codes stored. Found board under unit rubbing on rotor. Removed board, calibrated unit, tested under load. All checks good at this time."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC465HW0

Near Allen, TX 75013

Patrick

Job Details: 10/19/2023

"Customer concern, article of clothing jammed in drum. Customer removed. Tested unit. All checks good."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5

Near Garland, TX 75044

Patrick

Job Details: 10/19/2023

"Customer concern, unit fills when not in use. Must replace inlet valves.; ordrng 1 DC33-01002A (Inlet valve) and 1 DC62-00311Q (Inlet valve)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/ AA07

Near Dallas, TX 75228

Patrick

Job Details: 10/19/2023

"Defrosted evap, cleared frozen drain, replaced evap cover and thermostat. Unit checks good at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Irving, TX 75038

Lane

Job Details: 10/19/2023

Customer stated dishwasher leaks water out of door. Performed diagnostics found no fault codes stored. Ran auto test function through onboard diagnostics found excessive suds building up. Lower spray arm has separated adding to the leak. All other functions checked good at time of service. ; ordrng 1 W10837249 (Lower spray arm)

We serviced a

MAYTAG DRYER-ELECTRIC

Model PYE2300AYW

Near Lewisville, TX 75067

John

Job Details: 10/19/2023

"Customer concern is dryer will not start. Confirmed unit not starting, only hums and then shuts off. Drum unable to be spun at all by hand. Found door switch broken and allowing unit to be started with door open. Rear rollers worn and siezed in place. Front glide worn and scrapping across drum as well as brace broken. Belt worn and fraying. Element tests open as well as high limit fuse melted and broken. Motor start winding has failed and motor over heating when started. Must replace door switch, rear rollers, front glide, belt, element, blower wheel, and motor.; ordrng 1 W10410996 (Motor) and 1 W11497304 (Blower wheel) and 1 LA-1044 (element and high limit fuse) and 1 341241 (Belt) and 1 12002126 (REINFORCEMENT BRACE/GLID) and 2 LA-1008 (roller kit rear)s and 1 53-0147 (switch,door)"

We serviced a

GE DRYER-ELECTRIC

Model GFD65ESPN0SN

Near Mesquite, TX 75150

Patrick

Job Details: 10/19/2023

"Customer concern, unit does not tumble. Confirmed. Found broken belt. Must replace. ; ordrng 1 WE03X29704 (Belt)"

We serviced a

GE DISHWASHER

Model YLD4466R00SS

Near Irving, TX 75063

John

Job Details: 10/19/2023

"Customer concern is DW starts and runs for a few minutes and then stops. Cycle tested unit and found slow drain and unit not fully draining before filling again. Found air gap insert tabs broken causing it to sit on top of drain inlet and restricting water flow. Attempted to remount air gap, no luck. Advised Customer that air gap will need to be replaced so that unit can drain properly. Unit functioning as designed."

We serviced a

KENMORE COOKTOP

Model ="79044123511"

Near Irving, TX 75063

John

Job Details: 10/19/2023

Came to install new cooktop parts. Found cooktop in use upon arrival and too hot to disassemble. Advised customer that cooktop will need to be cooled to room temperature in order for repair to be completed.Follow up scheduled for tomorrow Friday October 20th 1pm-5pm.; O-emld tckt

We serviced a

GE WASHER-TOPLOAD

Model PTW605BPR1DG

Near Frisco, TX 75034

Chad A.

Job Details: 10/19/2023

Customer stated unit will not power on. Performed diagnostics and found good voltage to user interface with no function. Replaced user interface and cycled to test. All options and functions performing properly.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9200SQ

Near Tacoma, WA 98445

Cameron M.

Job Details: 10/19/2023

Purchase of power cord. Collected payment via card payment. ; used 1 WX09X10003 (POWER CORD 5' 30A 3WIRE DRYR) from stock

We serviced a

GE DRYER-ELECTRIC

Model PTD90GBPT0RS

Near Dallas, TX 75248

John

Job Details: 10/19/2023

Installed new bearing and drum. All checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9200SQ

Near Tacoma, WA 98445

Cameron M.

Job Details: 10/19/2023

"Prior to preforming repair found power cord melted and found loose contact in receptacle, causing damage to power cord. Advised customer will need electrician to diagnose or fix receptacle. Customer requested to purchase power cord. Also seized idler pully. Causing noise rollers not needed Installed previously ordered parts. Due to loose contacts in recptical unable to test unit.; used 1 W10837240 (BRACKET) from stock"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8740DW1

Near Tacoma, WA 98406

Cameron M.

Job Details: 10/19/2023

"Customer concern is that washer produced f3e1 error after completing second wash cycle following repair. Customer advised that debris from pockets were found in unit prior to initial repair visit. Preformed second inspection of unit. Inspected pressure hose and pressure dome, clean and clear of debris. Cycle tested unit with rinse and spin. Unit completed cycle. Tested unit via service mode, unit failed and triggered f3e1 . Tested voltage at board. found failing main control, causing unit to intermittently not detect water level and triggers drain pump to remain on. Needs new main control. Customer declined repair at this time Customer requests time to talk with spouse."

We serviced a

LG WASHER-TOPLOAD

Model WT7200CW

Near Tacoma, WA 98498

Cameron M.

Job Details: 10/19/2023

Customer concern is that washer produces clunking noise during agitation and tub moves excessively during agitation. Unit produces clunking/clicking noise during spin cycle. Cycle tested unit with customer provided load of towels. Was unable to duplicate customer concern of unit making noise during agitation or spin. Advised customer to monitor and record video if issues persist

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Heartland, TX 75126

Lane

Job Details: 10/19/2023

Replaced infinite switch and performed multiple function tests. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA44A3205AW/A4

Near Plano, TX 75075

Chad A.

Job Details: 10/19/2023

Customer stated unit giving 4c error code. During inspection found cold water flow to be slow. Removed hoses and cleared debris. Cycled to test and all functioning properly. No other failures detected.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near University Place, WA 98466

Cameron M.

Job Details: 10/19/2023

"Customer concern is that dishwasher leaked alot of water on 4-5 separate occasions after initial repair visit, roughly2 days to one week apart. Preformed visual inspection of unit and wash components, found no failure visually. Cycle tested unit, did not find active leaks. With customer permission used ink marker on door seal and closed door transfer of ink indicates lack of adequate seal on top left corner of door, inducing leak. Needs new door seal follow up visit scheduled for 10/24 8-12 collected 79.50 via card payment ; ordrng 1 W11414078 (SEAL)"

We serviced a

GE LAUNDRY CENTER

Model GUD27EESN0WW

Near Dallas, TX 75225

John

Job Details: 10/19/2023

Came to install new bearing assy. Found top dryer cabinet to be not square due to damaged bearing causing the 2 screws that hold front panel bind in place. Will need 2 replacement screws so that existing screws can be drilled out.; ordrng 2 WE2M304 (Screw)s

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8540FW0

Near Dallas, TX 75231

John

Job Details: 10/19/2023

"Installed new control board, unit still not heating. Found burnt connector on heater. Replaced heater and connector from truck stock. All checks good.; used 1 WP8544771 (ELEMENT), and 1 279457 (WIRE-SPADE) from stock"

We serviced a

OTHER OTHER

Model PRO COMPACT-P

Near Dallas, TX 75230

Lane

Job Details: 10/19/2023

Installed disposal and performed multiple function and leak tests after repair. All functions checked good at time of service. Advised customer to register disposal to activate warranty.

We serviced a

SAMSUNG REFRIGERATOR

Model RF29A967535/AA13

Near Wylie, TX 75098

Patrick

Job Details: 10/19/2023

"Customer concern, lcd broken. Confirmed. Must replace. ; ordrng 1 DA97-21808V (Control)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5100HW1

Near Spanaway, WA 98387

Cejay

Job Details: 10/19/2023

"Customer concern is that dryer is not heating. Preformed airflow test failed (Yellow) confirmed 240v from outlet. Found open element causing dryer not to heat. Installed new element, cycle tested dryer to verify repair, all checks good. ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA 01

Near Orting, WA 98360

Cejay

Job Details: 10/19/2023

"Installed previously ordered main control and temperature probe, preformed temperature checks to verify repair, all checks good."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA 01

Near Puyallup, WA 98373

Cejay

Job Details: 10/19/2023

"Customer concern is that dishwasher dispenser in not operating, mechanical checks of dispenser good. Found loss of neutral to dispenser solenoid. Service bulletin for wire harness and dispenser. Advised dispenser is out of stock and may take time to recive. Requires Auth. ; ordrng 1 DD39-00013T (WIRE HARNESS) and 1 DD59-01002A (DISPENSER SLIDE), states that autho needed"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US

Near Tacoma, WA 98444

Cameron M.

Job Details: 10/19/2023

"Customer concern is that washer leaks from bottom front of unit. Preformed visual inspection of units normal suspect areas of leak. Found buildup on door glass, causing drip from bottom of door. Found no other evidence of mechanical defects visually. Cycle tested unit 10x via service mode and rinse and spin. Found no active water leak or standing water inside of unit or under unit. Advised customer to monitor and record video if issues persist. Returned to office with warranty provided door boot and inlet valve hot and cold side"

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABWP/XAA

Near Orting, WA 98360

Cejay

Job Details: 10/19/2023

"Installed previously ordered door seal and rails, confirmed operation of door, all checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEY1701WE

Near Tacoma, WA 98404

Cameron M.

Job Details: 10/19/2023

"Arrived to Install previously ordered main control. during Install of new board, found connection on main control filled with epoxy preventing proper Install of new board. Advised customer reorder of new board required, due to high risk of damage to unit if attempted to clear epoxy .Follow up visit scheduled for 11/2 8-12; ordrng 1 EBR76210911 (Main pcb)"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model ELFW7537AT0

Near Orting, WA 98360

Cejay

Job Details: 10/19/2023

"Customer concern is that the washer is making a noise durring fill with cold water. Confirmed customer concern, noise is coming from cold inlet valve, installed new SQT provided valve assembly, noise is still present. Incoming water pressure is 47psi. Advised customer noise is caused by excessive water pressure causing cavitation inside inlet valve producing noise. Advised customer plumber is needed"

We serviced a

GE RANGE

Model JB625RK9SS

Near Dallas, TX 75287

Lane

Job Details: 10/19/2023

Customer stated top glass broke during use. Performed diagnostics found glass is cracked in multiple places. Glass top needs to be replaced to correct issue. ; ordrng 1 WB62X20907 (Glass top black)

We serviced a

GE DRYER-ELECTRIC

Model PTD60EBPRODG

Near Carrollton, TX 75001

Lane

Job Details: 10/18/2023

Customer stated consecutive loads of laundry were being done and dryer stopped heating. Performed diagnostics found heating element connector became loose and failed. Heating element and connector will need to be replaced. All other components tested good at time of service. ; saved tckt

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 03

Near Puyallup, WA 98371

Cejay

Job Details: 10/18/2023

"Customer concern is that washer is going OOB, customer notes no other concerns with the washer. Pulled error codes, 5c,Dc. Found damaged counter weight and bolt causing OOB issues. Needs new front tub assembly, counter weights and hardware. Advise parts show out of stock and may take time to recive, Requires second tech, Requires Auth. ; ordrng 1 DC97-21466A (ASSY SEMI TUB FRONT) and 2 DC67-00999A (WEIGHT BALANCER)s and 6 DC97-02412R (ASSY BOLT)s"

We serviced a

GE DISHWASHER

Model GDT580SMF8ES

Near Spanaway, WA 98387

Cejay

Job Details: 10/18/2023

"Customer concern is that dishwasher is not draining, custo,error notes no other concerns with dishwasher. Manual activation of drain motor via nefiw, audible noise from drain motor but dose not drain, checked drain lines for clog, none. Found failed drain motor causing unit not to drain, needs new drain motor. Follow up scheduled for 10/25 8-12pm; ordrng 1 WD19X25187 (SINGLE SPEED DRAIN PUMP KIT)"

We serviced a

KENMORE DISHWASHER

Model 587.15233900A

Near University Place, WA 98467

Cameron M.

Job Details: 10/18/2023

"Installed previously ordered pump, valve and gaskets.cycle tested unit. All checks good"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45N5300F/A3

Near Spanaway, WA 98387

Cejay

Job Details: 10/18/2023

"Upon arrival dryer was located in laundry room but disconnected from utilities, installed previously ordered drive motor assembly, cycle tested dryer, all checks good."

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Lakewood, WA 98498

Cameron M.

Job Details: 10/18/2023

"Installed previously ordered spray arm, nozzle and guide assembly. Cycle tested unit. All checks good"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11064972300

Near Coppell, TX 75019

Patrick

Job Details: 10/18/2023

"Replaced timer, no heat. Replaced tco kit from truck stock. Tested unit. All checks good; used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW3505FW1

Near Dallas, TX 75208

Patrick

Job Details: 10/18/2023

"Replaced door hinge, tested unit. All checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEX3370V

Near Tacoma, WA 98418

Cameron M.

Job Details: 10/18/2023

Customer concern is that dryer lint screen does not seat fully causing lint screen to catch clothes. Found buildup of lint in duct asm causing lint screen to not seat. Cleared lint buildup. Cycle tested unit. All checks good.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA 01

Near Tacoma, WA 98405

Cameron M.

Job Details: 10/18/2023

"Installed previously ordered main pcb, membrane and membrane panel. Cycle tested unit. All checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Carrollton, TX 75007

Lane

Job Details: 10/18/2023

Customer stated refrigerator frosted up and stoped cooling. Performed diagnostics found faulty defrost by-metal. All other functions checked good at time of service. ; ordrng 1 W11224591 (Mtr evap harness assembly) and 1 WP12729128 (Heater)

We serviced a

GE DRYER-ELECTRIC

Model PTD60EBSR1WS

Near Spanaway, WA 98387

Cejay

Job Details: 10/18/2023

Customer concern is that dryer is not heating. Found damaged element and element wire causing dryer not to heat. Needs new element and element wire service kit. Customer declined repair at time of service. Collected payment via cash.

We serviced a

KIRKLAND DISHWASHER

Model n/a

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 10/18/2023

Customer concern is that dishwasher leaks from left upper corner. Found door impacts left side of tub causing seal to not seat properly. Leveled unit. Cycle tested unit 5x .found no active leaks present. Advised customer to monitor and call if issues persist. Also Advised customer on using high quality detergent to reduce oversuds risk. Collected payment via card payment

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Orting, WA 98360

Cejay

Job Details: 10/18/2023

Customer concern is that dryer is still not drying clothes properly and is taking multiple cycles to dry and some debris under door. Advised customer debris on door is not caused by the unit. Preformed airflow test twice failed (red). Preformed third airflow test with vent disconnected pass. Advised customer to have HVAC dryer vent service preformed for restricted airflow causing poor dry performance before resuming operation of dryer. No mechanical or component failures at time of service. Customer signed failed airflow acknowledgement.

We serviced a

OTHER COOKTOP

Model VGSU101-4BSS

Near Dallas, TX 75241

Patrick

Job Details: 10/18/2023

Replacement switches do are not workable. Valve stem diameter does not match sw diameter. Must order valve/ sw assy. Listed as NLA.; ordrng 3 PA010062 (Valve w/switch)s and 1 PA010061 (Rf valve w/sw)

We serviced a

HOTPOINT DISHWASHER

Model HDF330PGROWW

Near Fircrest, WA 98466

Cameron M.

Job Details: 10/18/2023

Customer concern is that dishwasher does not latch closed and when does unit not heating. Found unit disengaged from mounting brackets allowing unit to shit and prevent door from latching. Secured mounting bracket door properly latching. Cycle tested unit via Newfi device. Found faulty main control. Causing unit to not heat. Needs new main control. Contacted property management

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Plano, TX 75074

Lane

Job Details: 10/18/2023

Installed I've maker with auger assembly. Sealed ide room with Samsung sealant. Performed function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDRS/XAA

Near Murphy, TX 75094

Lane

Job Details: 10/18/2023

Installed new main control. Performed full function test of refrigerator after repair. All systems are working correctly at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5200W/A3

Near Heath, TX 75126

Patrick

Job Details: 10/18/2023

"Replaced motor, tested unit. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Forney, TX 75126

Patrick

Job Details: 10/18/2023

"Customer concern, unit makes ice but will not dispense. Found auger/ yoke stripped. Must replace. ; ordrng 1 WPW10317991 (Auger motor) and 1 WP63052-2 (Yoke)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Dallas, TX 75211

Lane

Job Details: 10/18/2023

Customer stated freezer stopped cooling.. Performed diagnostics found sealed system deficiency. All other functions checked good at time of service.

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79640441900

Near Dallas, TX 75205

Lane

Job Details: 10/18/2023

Customer stated washer displays several fault codes and will not function. Performed diagnostics found pressure switch making contact with wash tub. Switch is hanging by harness inside case. Pressure switch with hose need replacing with new water inlet valves. Function tested other components without failure. ; ordrng 1 6601ER1006G (Pressure switch) and 1 MEJ62305102 (Pressure switch hose) and 1 5220FR2008F (Inlet valve) and 1 5220FR2006H (Water inlet valve)

We serviced a

KENMORE WALL OVEN

Model 79049523314

Near Carrollton, TX 75007

John

Job Details: 10/17/2023

Customer concern is lower oven not keeping temp. Found stuck convection fan relay causing fan to run constantly. Must replace relay board.; ordrng 1 316443936 (Relay board)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW3

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/17/2023

"Customer concern is that washer inlet stripped allowing leak. Unit pulled from location and hot water supply disconnected prior to service. Found stripped threads of hot side inlet , causing unit to leak when water is restored. Follow up visit scheduled for 10/25 8-12; ordrng 1 W11210463 (valve)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641262610

Near Carrollton, TX 75007

John

Job Details: 10/17/2023

Installed new drain pump. All checks good.

We serviced a

SAMSUNG RANGE

Model NE63A6311SS/AA

Near McKinney, TX 75071

Chad A.

Job Details: 10/17/2023

Customer stated burners not heating properly. Performed diagnostics and found all burners to be cycling properly with no failures detected. Customers pots and pans are not making good contact to glass top. Pans only making partial contact due to warped bottoms and are unstable. Explained to customer about proper pans to be used as cooktop could become damaged using uneven pans.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Garland, TX 75044

Patrick

Job Details: 10/17/2023

Replaced motor. Tested unit all checks good

We serviced a

FRIGIDAIRE RANGE

Model FFGF3054TSF

Near Coppell, TX 75019

Lane

Job Details: 10/17/2023

Customer stat3d range doesn't work. Performed diagnostics found faulty bakesnd broil ignitor main control and gas safety valve. Lite bulb is also burned out. Unable to fully test unit due to failure type. ; ordrng 1 316489403 (Bake ignitor) and 1 5304506545 (Broil ignitor) and 1 316031501 (Oven gss valve) and 1 316419145 (Overlay black) and 1 5304516117 (Control) and 1 316538904 (Bulb)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2 11

Near Wylie, TX 75098

Patrick

Job Details: 10/17/2023

"Replaced ui, no change. Ran quick wash empty, unit filled to top, ran for 10 minutes then stopped. Unit unrepairable. Auth 173klsa"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Rockwall, TX 75087

Patrick

Job Details: 10/17/2023

"Customer concern, unit does not finish cycle intermittently. Found f0e3 and f2e1 overloaded, stuck key. Ran rinse and spin under load. Good complete. Stuck key repeated since last visit. Must replace ui.; ordrng 1 W11112656 (User interface)"