Service History 14 - RPS Appliance Repair

We serviced a

GE WASHER-TOPLOAD

Model GTWN4250D1WS

Near Dallas, TX 75243

John

Job Details: 09/13/2023

"Customer concern is washer will not spin or drain. Unit full of water upon arrival along 2 sheets. Drained unit using drain and spin cycle, good drain. Ran diagnostic cycle, all checks good. Rearanged sheets to even out load, unit spins and drains as designed. Advised Customer that some bulky loads may need to be rearanged in order for unit to spin properly. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model DU850DWGQ1

Near Mesquite, TX 75150

Patrick

Job Details: 09/13/2023

"Customer concern, unit not filling. Good fill. Large leak from rear of unit. Hole in tub. Unit being condemned. Auth # 86moui"

We serviced a

GE REFRIGERATOR

Model UNC15NPRBII

Near Plano, TX 75093

Lane

Job Details: 09/13/2023

"Customer stated a abnormal noise was herd then unit just filled up with water. Performed diagnostics found aftermarket condensation pu,mp failed casing issue. Pump is separate from machine and not coverd by GE factory warranty. Pump needs to be replaced with a ice machine specific design. Plumbing drain hose also needs to be redone with correct style of hose.; ordrng 1 1901a (Icemaker water pump), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Prosper, TX 75078

Chad A.

Job Details: 09/13/2023

Replaced ice maker and valve assembly. Cycled ice maker and water fill checked good.

We serviced a

LG RANGE

Model LREL6325D/00

Near Spanaway, WA 98387

Cejay

Job Details: 09/13/2023

"Customer concern is that range display is not working properly. Found display missing led. Needs new display. Installed new display, verified buttons are operational. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near McKinney, TX 75071

Chad A.

Job Details: 09/13/2023

On arrival customer stated unit had been serviced by a different company on Monday.

We serviced a

KENMORE DISHWASHER

Model 66513893K801

Near Dallas, TX 75204

John

Job Details: 09/13/2023

Installed new control board and console. All checks good.

We serviced a

KENMORE WASHER-FRONTLOAD

Model ="79641262610"

Near Plano, TX 75023

Lane

Job Details: 09/13/2023

Customer stated washer produces bad smell. Performed diagnostics found washer needs tub clean cycle ran with cleaning product designed for clothes washers. All other functions checked good at time of service

We serviced a

GE DISHWASHER

Model GSD3300K55WW

Near Spanaway, WA 98387

Cameron M.

Job Details: 09/13/2023

"Customer concern is that dishwasher does not drain fully. Cycle tested unit 10x ,found no mechanical defects at time of arrival. Advised customer to monitor and call if issues persist Advised customer on regular cleaning intervals advised customer on using high quality detergent."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near McKinney, TX 75072

Chad A.

Job Details: 09/13/2023

Customer stated upper ice maker not functioning. On arrival found ice maker jammed due to overfill condition. Water leaking into ice container. Need ice maker and water valve to repair. ; ordrng 1 W11495416 (Valve) and 1 W11658802 (Icemaker)

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11026712690"

Near Tacoma, WA 98444

Cameron M.

Job Details: 09/13/2023

"Customer concern is that washer does not drain and spin. Cycle tested unit. Verified customer concern. Found broken lid switch, causing unit to not drain and spin. Needs new lid switch. Installed new switch cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent ; used 1 WP3949238 (SWITCH-LID) from stock"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9151YW00

Near Lakewood, WA 98499

Cameron M.

Job Details: 09/13/2023

"Customer concern is that washer does not complete cycle. Preformed visual inspection of unit, failed control lock broken and pressed inside of console, causing unit to intermittently lock and unlock controls. Cycle tested unit empty, found minor oversuds conditions present. Cycle tested unit with customer provided load of mixed laundry, unit produces f3e2 error. Test ohmes reading of temp sensor, good 9.9. Tested continuity of harness, failed no continuity of harness between sensor and main board. Needs new main control and harness ui and console advised customer parts show NLA, AHS TO SUPPLY. REQUIRES AUTH ; ordrng 1 W10370314 (CONSOLE) and 1 WPW10323099 (HARNS-WIRE) and 1 WPW10491312 (CNTRL-ELEC), states that autho needed"

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW01

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 09/13/2023

"Customer concern is that washer leaks unknown volume of water from rear of unit. Found minor collection of water at rear of unit on floor. Found water pooling in utilities cavity. Pulled unit forward, inspected drain hose and stand pipe. Found minor evidence of overflow in past no current or active leaks at utilities. Inspected inside unit for evidence of leak from inlets and wash components,none. Cycle tested unit 10x on various wash settings to include deep fill. No defect found. Advised customer to monitor and record if issues persist. Also Advised customer not to modify current habits for best chances of detecting leak if returns. Collected 129+tax"

We serviced a

LG WASHER-FRONTLOAD

Model WM3670HWA

Near Denton, TX 76208

Chad A.

Job Details: 09/13/2023

Customer stated washer will not complete cycle. During testing found washer not cycling due to cold water supply. Checked good water pressure from wall to valve but not functioning. Replaced water valve and tested good. No other failures detected. ; used 1 5220FR2075L (INLET VALVE-COLD) from stock

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA51A5505AV/US

Near Puyallup, WA 98375

Cameron M.

Job Details: 09/13/2023

"Customer concern is that washer does not spin out clothes fully. Retrieved errors via service mode found PCx2 (clutch position) ubx3 (unbalanced load) cycle tested unit 12x unit triggers pc error during beginning stages of spin cycle. Inspected drive system components per manufacturer bulletin, found no foreign debris causing shift malfunction. Found failing shifter, causing unit to not spin out clothes. Needs new shifter. Advised customer parts show out of stock may take time to receive parts ; ordrng 1 DC31-00203A (MOTOR DC-CLUTCH)"

We serviced a

LG WASHER-TOPLOAD

Model WT7300CV

Near Enumclaw, WA 98022

Cejay

Job Details: 09/13/2023

"Customer concern is that the washer is going out of balance with small loads and keeps repeating cycle but works fine with regular loads and display had shown inlet error. Found water supply lines reversed and drain line inserted too far into stand pipe,corrected supply lines and drain hose, Cycle tested washer with a load twice, once hot fill and one cold with deep fill to verify water fill and level operation, no issues. Advised customer small loads such as single rugs will cause out of balance symptoms. Also Advised drain line inserted too far into wall can cause a siphon drain causing water level error, not mechanical or component failures at time of service."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Buckley, WA 98321

Cejay

Job Details: 09/13/2023

"Installed previously ordered washplate and hub, preformed calibration cycle, cycle tested washer with a load. All checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEX7800WE

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/13/2023

"Customer concern is that dryer is leaving clothes damp on sensor cycles and cycle times are getting shorter and is taking multiple cycles to dry. Preformed airflow test failed (yellow). Preformed temperature checks found dryer unable to maintain temperatures, temperatures slowly decrease after several cycles of the element from 170?F to 130?F. Needs new thermostat and thermistor. Installed new thermostat and thermistor, preformed 2nd temperature checks are now between 200? F and 160?F. Cleaned and calibrated moisture sensors. All checks good. ; used 1 6931EL3002M (THERMOSTAT), and 1 AGM30045804 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC5

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/13/2023

"Installed previously ordered washplate, cycle tested washer to verify repair, all checks good."

We serviced a

KENMORE REFRIGERATOR

Model ="25360721008"

Near Dallas, TX 75234

Lane

Job Details: 09/13/2023

Wrong appliance listed on service ticket.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HW3

Near Dallas, TX 75220

Lane

Job Details: 09/13/2023

Removed dryer and serviced washer drain pump. Found foreign objects in catch. Advised customer items found are small enough to slip between spin basket and wash tub. Customer stated delicate bag has been used. Performed function test after repair. All functions checked good at time of service.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW85HEFW1

Near Plano, TX 75025

John

Job Details: 09/13/2023

Customer concern is washer sometimes stops mid cycle and all light turn off untill power is cycled at breaker. Ran full diagnostic cycle. Found fault code for UI/Control drop out. Recommend replacing UI console and control board.; ordrng 1 W10903218 (Control panel) and 1 W11201290 (Appliance control board)

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA. 06

Near Carrollton, TX 75010

Lane

Job Details: 09/13/2023

Customer stated freezer ice maker is not working properly. Performed diagnostics found thermistor hanging off ice maker. Ice being produced is to large showing signs of failure to release causing overfill condition. Ice maker and fill valve need replacing. All other functions checked good at time of service. ; ordrng 1 DA97-07603B (Ice maker) and 1 Needsresearch (Fill valve ice maker)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7300DW1

Near Garland, TX 75040

Patrick

Job Details: 09/13/2023

"Customer concern, unit will not stay. Confirmed found blown thermal fuse. Customer to replace."

We serviced a

OTHER COOKTOP

Model NOTAVAILABLE

Near Garland, TX 75043

Patrick

Job Details: 09/13/2023

"Customer concern, rear burners do not light, unit is smoking the pots. Found rear burner orifaces clogged. Cleared. Unit in good operating condition. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC2

Near Tacoma, WA 98404

Branden W.

Job Details: 09/13/2023

Customer concern is that washer does not spin. Clothes come out wet. Customer was inadvertently choosing no spin option causing washer to skip spin cycle. Advised customer on cycle option selections.

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Puyallup, WA 98374

Branden W.

Job Details: 09/13/2023

Customer concern is that both front surface burners are always high heat. Needs new infinite switches for front burners. Next appointment 9/20 1-5; ordrng 1 DG44-01006C (REGULATOR ENERGY F/R) and 1 DG44-01006D (REGULATOR ENERGY F/l)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8070SR/AA. 04

Near Carrollton, TX 75010

Lane

Job Details: 09/12/2023

Installed ice maker function function checked good at time of service. service repair kit and performed function test. Advised customer to allow 24hr for ice production to return to normal operation. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model PDT715SYN8FS

Near Plano, TX 75075

John

Job Details: 09/12/2023

Installed new control board and drain pump sent by GE. All checks good.

We serviced a

JENN-AIR WALL OVEN

Model JJW8630DDS

Near Rockwall, TX 75087

Patrick

Job Details: 09/12/2023

"Customer concern, unit doa. Confirmed. Unable to gain access to unit due to cabinetry. Access must be provided before work can begin."

We serviced a

GE REFRIGERATOR

Model PVD28BYNCFS

Near Rockwall, TX 75087

Patrick

Job Details: 09/12/2023

Replaced ice maker. No stored codes. All checks good.

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS01

Near DuPont, WA 98327

Cameron M.

Job Details: 09/12/2023

"Customer concern is that rear right burner does not ignite. Found failed switch harness, causing burner to not get sprk from Ignitor. Also found burner head screws seized require to be drilled out .Needs new switch harness, burner bodies, orifice holders and screws . REQUIRES AUTH ; ordrng 1 WP4456901 (HARNS-WIRE) and 1 WPW10128445 (HOLDER-ORF LF) and 2 WPW10128448 (HOLDER-ORF RF, LR)s and 1 WPW10128450 (HOLDER-ORF CENTER) and 1 WPW10128451 (HOLDER-ORF RR) and 1 WPW10406243 (burnr-head RF LR) and 1 WPW10406797 (burnr-head RR) and 1 WPW10406878 (burnr-head LF) and 1 WPW10406283 (BURNR-HEAD CENTER) and 10 WP3368921 (SCREW-TORX)s"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5 02

Near Spanaway, WA 98387

Cejay

Job Details: 09/12/2023

"Customer concern is that washer is not drain water all they way and clothes are still wet keeps repeating rinse cycle. Pulled error codes, LC1,5C,LC1,5C,DC,LC1,DC. Checked drain for clog, found stripped drain pump causing lower washer not to drain. Needs new drain pump. Follow up scheduled for 09/19 1-5pm; schdld next appmnt for 9/19 TUE 1-5"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC360AW0

Near DuPont, WA 98327

Cameron M.

Job Details: 09/12/2023

"Customer concern is that washer will run one cycle then loose power and intermittently loose power mid cycle attempted to service mode unit, unit unresponsive. Verified voltage from receptacle, good 120v supply and polarity. Verified voltage supply to main control, good 120v. Found shifter fault, causing unit to not power. Also found break in harness from shifter to main control. Causing intermittent function loss. During visual inspection of drive components. Found failed tub seal, causing leak down center shaft and pulling oil from gearcase resulting in heavy oily residue to leak from gearcase and sling from belt an pully during high speed spin. Needs new gearcase ,belt,pully,harness,shifter, hub and washplate. Advised customer parts of NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 W10721967 (CAM) and 1 WPW10006355 (ACTUATOR) and 1 WPW10006384 (BELT) and 1 W11454372 (GEARCASE) and 1 W10456648 (HARNESS) and 1 W10528947 (HUB) and 1 WPW10553968 (WASHPLATE)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Fairview, TX 75069

Chad A.

Job Details: 09/12/2023

"Replaced gearcase,motor rotor,and listed parts. Cycled to test and all functioned properly."

We serviced a

OTHER DRYER-ELECTRIC

Model DE18S6DKA

Near Dallas, TX 75223

John

Job Details: 09/12/2023

Came to install new motor in dryer. Found that motor sent by AHS is not compatible with unit and no parts breakdown is available. Contacted AHS to have unit put into replacement status due to unit being not repairable.Auth# 129JRAI

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11022352510"

Near Cedar Hill, TX 75104

John

Job Details: 09/12/2023

"Installed new inlet valve, shifter, and cam. All checks good."

We serviced a

GE WASHER-TOPLOAD

Model PTW900BPT0RS

Near McKinney, TX 75072

Chad A.

Job Details: 09/12/2023

Customer concern unit will not turn on. Performed diagnostics and found multiple inverter code failures due to improper voltage from control. Motor test passed and cycled properly. Need main control; ordrng 1 WH22X34397 (MAIN CONTROL BOARD W/INSTRUCTIONS)

We serviced a

KITCHENAID DISHWASHER

Model KUDS40CVWH4

Near Dallas, TX 75230

Lane

Job Details: 09/12/2023

Installed new pcb and performed full function test through onboard diagnostics. Dispenser function tested good at time of service.; saved tckt

We serviced a

GE COOKTOP

Model PP9036SJ2SS

Near Lakewood, WA 98499

Cameron M.

Job Details: 09/12/2023

"Installed previously ordered parts, cycle tested unit. All checks good"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE6234DQ2

Near Tacoma, WA 98444

Cejay

Job Details: 09/12/2023

"Customer concern is dryer has a burning smell and would like verification dryer is safe to operate. Visually inspected element, cycle tested dryer with customer to verify no debris on element. No afterglow when element is shutoff, heater box temperature with thermal device shows temperatures under 200?F. All checks good."

We serviced a

GE DISHWASHER

Model GDT550PYR3F3

Near Edgewood, WA 98372

Cejay

Job Details: 09/12/2023

"Customer concern is that washer is showing no H2O on display. Cycle tested unit multiple times, unit dose fill,small leak from fill funnel, found clogged spray arm. Un able to replicate no H20 error, possible intermittent inlet valve sticking. Needs new inlet valve for No H20 error. Also needs new fill funnel, o-ring and middle spray arm. Follow up scheduled for 09/20 1-5pm; ordrng 1 WD12X28478 (FILL FUNEL) and 1 WD08X23817 (O-RING) and 1 WD15X27703 (WATER VALVE ASM) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY)"

We serviced a

GE COOKTOP

Model PP9036SJ2SS

Near Lakewood, WA 98499

Cejay

Job Details: 09/12/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ4

Near Garland, TX 75043

Patrick

Job Details: 09/12/2023

"Customer concern, unit making loud noise during spin. F7e7, f2e1. Unit running on arrival with towels. No apparent problem. Found heavily worn dampers. Must replace. Customer ok'd $329.39 estimate.; ordrng 1 W10780048 (Damper set)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FGEW3045KFB

Near Garland, TX 75043

Patrick

Job Details: 09/12/2023

Replaced sensor and eoc. Tested unit. All checks good.

We serviced a

OTHER DRYER-ELECTRIC

Model DE18S6DKA

Near Dallas, TX 75223

John

Job Details: 09/12/2023

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN3WW

Near Mesquite, TX 75150

Patrick

Job Details: 09/12/2023

"Customer concern, unit makes noise during use. Unit disconnected in garage on arrival. Multiple off balance error codes. Ran spin test empty with nufi. All checks good. Unit must be connected to water source to further test. ; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Mesquite, TX 75150

Patrick

Job Details: 09/12/2023

Wrong part ordered. Please amend order. ; ordrng 1 W10779716 (Bake element)

We serviced a

GE RANGE

Model JB655YK6FS

Near Garland, TX 75040

Patrick

Job Details: 09/12/2023

Replaced element and sw. Tested unit. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model ="10654586400"

Near Dallas, TX 75205

Lane

Job Details: 09/12/2023

Customer stated freezer and refrigerator are not cooling properly. Performed diagnostics found only lower section of evaporater forming frost. All other functions checked good at time of service. Sealed system deficiency causing issue.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5300VW0

Near Irving, TX 75063

Lane

Job Details: 09/12/2023

Customer stated dryer won't stop running when door is opened. Performed diagnostics found faulty door switch. Replaced switch and performed multiple function tests. All functions checked good at time of service. ; used 1 WP3406107 (Door switch) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Sunnyvale, TX 75182

John

Job Details: 09/12/2023

Installed new dispenser. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FC3

Near Rockwall, TX 75087

Patrick

Job Details: 09/12/2023

"Cuisine concern, unit will not start cycle. F5e1 lid sw fault. Found cracked door hinge. Must replace lid and lid lock. ; ordrng 1 W10861642 (Lid lock) and 1 W11256781 (Lid assy)"

We serviced a

BOSCH DISHWASHER

Model SHE65P02UC/63

Near Irving, TX 75063

Lane

Job Details: 09/12/2023

"Customer stated hard water deposits are building up inside dishwasher. Performed diagnostics found unit needs to be cleaned with citric acid based cleaning product, .Dishwasher has one code stored for turbidity sensor fault. This code is more than likely caused by buildup . Filter is stuck and possibly will need to be replaced if not freed up by cleaning product."

We serviced a

KENMORE REFRIGERATOR

Model ="79574023412"

Near Irving, TX 75063

Lane

Job Details: 09/12/2023

Customer stated unit doesn't cool properly. Performed diagnostics found sealed system deficiency. Compressor is running but not pumping refrigerant. System may have a freon leak.

We serviced a

GE OTHER

Model JVX5360SJ2SS

Near Rockwall, TX 75087

Patrick

Job Details: 09/12/2023

"Customer concern, rh light bulb burned out. Confirmed. Lh good, good power to rh. Must replace bulb. Need suction cup removal tool also.; ordrng 1 WB25X24863 (Light bulb) and 1 ? (Suction cup bulb removal tool)"

We serviced a

GE WASHER-TOPLOAD

Model WDRR2500K3WW

Near Balch Springs, TX 75180

John

Job Details: 09/12/2023

Customer concern is washer fills when not in use. Confirmed cold water solenoid not fully seating closed. Needs new inlet valve assy.; ordrng 1 WH13X10026 (Triple valve)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/12/2023

"Cus5omer concern is that washer will intermittently have lid lock issues with lock light flashing. Pulled error codes. F1E2, manual activation of lock no issues, motor ohms in range. Possible actuator issues. Installed new actuator and belt, preformed calibration cycle. Advised customer to monitor washer, if issues persists to call and schedule another appointment. ; used 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED85HEFC1

Near Lakewood, WA 98498

Cameron M.

Job Details: 09/12/2023

Installed previously ordered rollers and door seal. Cycle tested unit. All checks good

We serviced a

GE DISHWASHER

Model GDF650SMJ2ES

Near Tacoma, WA 98466

Cameron M.

Job Details: 09/12/2023

"Installed previously ordered parts, cycle tested unit. All checks good"

We serviced a

LG RANGE

Model LREL6323S/00

Near Puyallup, WA 98375

Cejay

Job Details: 09/12/2023

"Installed previously ordered plate assembly, cycled all burners to verify repair all checks good."

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8070SR/AA

Near Allen, TX 75002

Lane

Job Details: 09/12/2023

"Customer stated auto pitcher stopped filling. Performed diagnostics found water got into sensor causing issue, removed water and told customer sensor will take several hours to dry. I'f system doesn't begin working by end of day door insert will haft to be replaced. All other functions checked good at time of service. ; ordrng 1 DA97-17399B (Inner case assy)"

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near McKinney, TX 75072

Chad A.

Job Details: 09/12/2023

Replaced water valve and tested good. No other failures detected.

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FAFS4272LA0

Near Garland, TX 75040

John

Job Details: 09/12/2023

"Customer concern is washer leaking. Ran full diagnostics, no leak from machine. Found stand pipe clogged and overflowing from wall. Advised Customer that a plumber will be necessary to repair leak. Unit functioning as designed."

We serviced a

LG REFRIGERATOR

Model LSC27925ST

Near McKinney, TX 75070

Lane

Job Details: 09/11/2023

Customer stated refrigerator door won't close. Performed diagnostics found door hitting object causing problem. No parts needed.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA. 02

Near Wylie, TX 75098

Lane

Job Details: 09/11/2023

Customer stated ice maker continues to freeze over. Performed diagnostics found known ice maker issue. Service update needs to be applied. All other functions checked good at time of service. ; ordrng 1 DA82-02656A (Assy-ice) and 1 DA81-05595A (Sealant)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Tacoma, WA 98404

Cameron M.

Job Details: 09/11/2023

"Customer concern is that dishwasher does not drain. Cycle tested unit. Found unit draining no problem. Found seized wash motor, causing unit to not wash. Verified voltage supply to wash motor, good 120v supply. Needs new wash pump. Customer declined repair at this time. Collected 129 +tax via card payment"

We serviced a

JENN-AIR RANGE

Model JGS8850ADS

Near Tacoma, WA 98402

Cameron M.

Job Details: 09/11/2023

"Customer concern is that oven produces error and shows call technician roughly 20 minutesintocook cycle. Checked unit for stored error codes, none present. Performed visual inspection of unit, found drip mat covering bottom floor of oven cavity. Advised customer mat is ill Advised, per manufacturer mat can produce inadequate temperature and cause unit to produce heat errors due to restriction of air and heat flow. Preformed Cycle test of unit on bake @425, found no mechanical defect during initial function test. Preformed temperature checks without drip mat and allowing unit to run to point experiencing problems, unit triggers f1-1 error. Found main control failure due to sticking oven relay, causing oven to not heat to set temperature. Needs new main control and temp sensor. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 12001655 (SENSOR) and 1 74007217 (CLOCK, W/HARNESS)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA400PJHDWR/AA-01

Near Tacoma, WA 98418

Cameron M.

Job Details: 09/11/2023

"Customer concern is that washer does not balance during spin cycle. Found unit unlevel causing out of balance condition. Also Found failed suspension rods,causing unit to not balance. Also found excess basket play due to loose hub nut. Found center shaft of gearcase bent causing unit to not balance. Needs new suspension rods and gearcase REQUIRES AUTH ; ordrng 4 DC97-16350C (ASSY DAMPER)s and 1 DC97-16984A (ASSY CLUTCH)"

We serviced a

FRIGIDAIRE RANGE

Model FGGF3030PPF

Near Orting, WA 98360

Cejay

Job Details: 09/11/2023

"Installed previously ordered bake ignitor, cycle tested unit to verify repair, all checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wylie, TX 75098

Lane

Job Details: 09/11/2023

Customer stated refrigerator has had problems starting from original purchas. Compressor and several other components have been replaced. Current issue is higher than normal fresh food temperatures. Preformed diagnostics found damper not functioning and control randomly cycling off cooling system. Main contol with damper and thermistor need replacing. Current temperatures 0 freezer and 46 fresh food. ; ordrng 1 W11645127 (Diffuser) and 1 WPW10384183 (Thermistor) and 1 W11566891 (Control)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9380SR/AA 06

Near Frisco, TX 75034

Chad A.

Job Details: 09/11/2023

Replaced auger assembly and ice maker. Cycled ice maker and water fill checked good. Auger operating and fan running. Ready to make ice.

We serviced a

OTHER OTHER

Model SCCP50MA-1SU

Near Garland, TX 75044

Lane

Job Details: 09/11/2023

Customer stated ice machine had a burning smell then stopped producing ice. Performed diagnostics foumd faulty recirculating pump causing issue. Ice machine may need further service after initial repair. Fill and drain systems checked good at time of service. Part may take several business weeks to be available. ; ordrng 1 12-2986-21 (Water pump)

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062342511"

Near Lakewood, WA 98498

Cameron M.

Job Details: 09/11/2023

"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test failed (red). Preformed temperature checks( High ) due to poor airflow. Preformed same tests vent off. Airflow, pass(green). Preformed temperature checks vent off (in range) . Strongly advise customer dryer vent needs to be cleaned asap before use resumes to ensure adequate airflow."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Prosper, TX 75078

Chad A.

Job Details: 09/11/2023

Customer concern lights not working properly. Upper refrigerator lights on but dim and freezer light jot working at all. Freezer receiving voltage but not working and refrigerator lights receiving improper voltage. Need control and led. ; ordrng 1 W10695459 (Module) and 1 W10830288 (CNTRL-ELEC) and 1 W11239944 (Module)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Prosper, TX 75078

Chad A.

Job Details: 09/11/2023

Customer stated dishwasher not drying dishes. Performed diagnostics and found sensor errors. Tested and found good voltage to heater but no operation. Need heater and sensor for repair. ; ordrng 1 W11084121 (Sensor) and 1 W10703867 (Heater)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW2

Near Garland, TX 75044

Lane

Job Details: 09/11/2023

Customer stated door seal is leaking water. Performed diagnostics found damaged seal causing issue. All other functions checked good at time of service. ; ordrng 1 W11314648 (Bellow)

We serviced a

GE DRYER-ELECTRIC

Model GTDP300EM1WS

Near Spanaway, WA 98387

Cejay

Job Details: 09/11/2023

"Customer concern is that dryer will randomly turn off but has been working fine for some time now. Preformed airflow test failed (yellow). Preformed temperature checks, temperatures in range. Cycle tested dryer and could not replicate error. Advised customer no mechanical or component failures at time of service."

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Tacoma, WA 98498

Cameron M.

Job Details: 09/11/2023

"Installed previously ordered control panel, cycle tested unit all checks good."

We serviced a

GE COOKTOP

Model JGP970BEK288

Near Dallas, TX 75243

Lane

Job Details: 09/11/2023

Customer stated cooktop continually sparks after unit has been cleaned. Performed full function test of cooktop with all functions checking good at time of service. Advise customer on sensitivity of burner switches in regards to moisture. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4800XQ1

Near Tacoma, WA 98498

Cameron M.

Job Details: 09/11/2023

Installed previously ordered motor and wheel. Cycle tested unit. All checks good

We serviced a

MAYTAG DISHWASHER

Model MDB4100AWW

Near Carrollton, TX 75007

Lane

Job Details: 09/11/2023

Customer stated dishwasher leaks water. Performed diagnostics found heater failed melting hole through wash tub. Unit had secured base board preventing access to bottom of dishwasher. Unato perform full inspection.; ordrng 1 Needsresearch (Wash tub) and 1 WP99002360 (Heater) and 1 99002057 (Timer)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC2

Near Fircrest, WA 98466

Cameron M.

Job Details: 09/11/2023

"Customer concern is that washer does not drain and spin. Found F9e1 f0e2 via service mode. Found debris and severe buildup of fabric softener, causing unit to produce error and not comple.cycle. cleared debris and softener buildup. Cycle tested unit all checks advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."

We serviced a

LG WASHER-FRONTLOAD

Model WM3670HWA

Near Milton, WA 98354

Cejay

Job Details: 09/11/2023

"Customer concern is that washer is leaking and is vibrating or shaking. Upon cycle test found leak coming from drain filter, found filter cap not fully installed, secured filter cap, reset cycle tested to fill level on multiple cycles, no leaks. Cycle tested washer with a load of towels, advised customer some vibrations and shaking is normal operation. Washer is operating as designed."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2

Near Puyallup, WA 98374

Cejay

Job Details: 09/11/2023

"Customer concern is that washer is leaving water in dispenser drawer. Found drawer clogged with powdered dedergent, advised customer drawer is for liquid Dedergent use only, also Advised customer some water in Dedergent dispenser is normal operation. Cleaned debris frome dispensed housing and drawer. No mechanical or component failures at time of service."

We serviced a

LG RANGE

Model LRE3083ST/00

Near Spanaway, WA 98387

Cameron M.

Job Details: 09/08/2023

"Customer concern is that oven does not heat. Attempted cycle test of unit, Verified customer concern of unit not heating. Found stuck relay on main pcb,causing unit to not heat. Also found shorted noise filter board , stopping power to main pcb. Found open convection heater sheath causing no heat condition on convection function. Verified continuity of harness, good. Needs new main pcb, filter board, and sheath. REQUIRES AUTH customer requests replacement options. ; ordrng 1 EAM62952701 (FILTER ASSEMBLY) and 1 EBR74164805 (PCB ASSEMBLY,MAIN) and 1 MEE32902206 (HEATER,SHEATH)"

We serviced a

GE REFRIGERATOR

Model PSS26SGRE SS

Near Lakewood, WA 98499

Cameron M.

Job Details: 09/08/2023

Customer concern is that refrigerator temperatures are not consistent to temperature display on controls. Took temperature checks of feezer and refrigerator cavities fridge @50 degrees freezer @17.6 degrees Advised customer work will need to be sent back for sealed system technician.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW1

Near Dallas, TX 75211

Patrick

Job Details: 09/08/2023

Found torn wire at motor capacitor. Must replace. ; ordrng 1 W11590868 (Lower harness)

We serviced a

LG REFRIGERATOR

Model LMXS30776S/05

Near Frisco, TX 75034

Chad A.

Job Details: 09/08/2023

Replaced freezer evap cover with fans due to faulty ice maker fan motor. Reset unit and all working properly.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US

Near Prosper, TX 75078

Chad A.

Job Details: 09/08/2023

"Customer complaint very noisy is spin. Cycled to test and found rear tub bearing noisy and inner basket vibrating loudly. Need rear tub with bearing and spinner assembly. ; ordrng 1 DC82-01302A (A/S ASSY-BASE PARTS;DV90K6200IW,DC90-268)"

We serviced a

KENMORE DRYER-ELECTRIC

Model ="41791100002"

Near Dallas, TX 75243

John

Job Details: 09/08/2023

Performed MPA check. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model ="10653609202"

Near Dallas, TX 75231

John

Job Details: 09/08/2023

Performed MPA check. Replaced water filter supplied by customer. All checks good.

We serviced a

GE REFRIGERATOR

Model GNE27JYMWFFS

Near McKinney, TX 75072

Chad A.

Job Details: 09/08/2023

Customer concern freezer not cold enough. Performed diagnostics with no fault codes present. Freezer temp at 35 with a freezer evap coil about the same with frost ball build up at beginning of evap. Compressor running hi speed and all fans running. According to diagnostic history unit has not been cooling properly for a few weeks. Sealed system failure. 600a single evaporator system.

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Rockwall, TX 75032

Patrick

Job Details: 09/08/2023

"Customer concern, door not closing properly, soap dispenser intermittently not opening. Confirmed broken trim interfering with door closure. Must replace dispenser and console assy.; ordrng 1 WD21X25381 (Ui configured) and 1 WD12X32798 (Dispenser)"

We serviced a

GE WASHER-TOPLOAD

Model GTW680BSJ4WS

Near Tacoma, WA 98444

Cejay

Job Details: 09/08/2023

"Customer concern is that washer is showing an error and doesn't work. Plugged unit in H20 SUPPLY on display, F8x1 pressure sensor loss. Verified water supply is on, checked pressure hose for clog, tested valve operation via newfi, confirmed pressure sensor water level changes via newfi. Cycle tested washer found heavy oversuds. Filled and drain unit multiple times to rinse out suds, error did not return. Advised customer oversuds can cause F8 error. Additionally Advised customer on using high quality detergent and appropriate quantities with regular cleaning cycles. No mechanical or component failures at time of service."

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8070SR/AA04

Near Rockwall, TX 75087

Patrick

Job Details: 09/08/2023

"Customer concern, ffim inop. Confirmed. Found ice bucket frozen in place. Must install im repair kit. Customer do defrost unit prior to return. ; ordrng 1 DA81-05595A (Rtv) and 1 DA82-02638A (Im repair kit)"

We serviced a

GE DRYER-ELECTRIC

Model GTDP180ED0WW

Near University Place, WA 98467

Cejay

Job Details: 09/08/2023

"Installed previously ordered AHS supplied bulb, duct trap assembly and bearing repair kit. Cycle tested dryer all checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Carrollton, TX 75007

Lane

Job Details: 09/08/2023

Installed new hinges and door seals. Performed full function test after repair. All functions checked good at time of service.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062102311"

Near Steilacoom, WA 98388

Cameron M.

Job Details: 09/08/2023

"Installed previously ordered terminal block, elbow and cord. Cycle tested. All checks good"

We serviced a

GE WASHER-TOPLOAD

Model GTW490ACJ4WS

Near Dallas, TX 75287

Lane

Job Details: 09/08/2023

Customer stated washer doesn't operate correctly. Performed diagnostics found stretched belt. All other functions checked good at time of service. ; ordrng 1 WH01X24180 (Belt)