Near Tacoma, WA 98405
Nick R.
Job Details:
12/10/2020
RANGE FRIGIDAIRE FFEF3016USB
Customer concern that front glass is broken on the range. Advised customer we will submit it tolows. ; ordrng 1 316603902 (Outer door panel) and 1 316552801 (Middle door glass)
Near Sumner, WA 98391
Nick R.
Job Details:
12/10/2020
WASHER-FRONT LOA WHIRLPOOL WFW8740DW
Customer concern that washer is not draining. Found the impeller broken on the drain pump causing the washer not to drain needs new drain pump. Advised customer that part is on back order. ; ordrng 1 WPW10605427 (Drain pump)
Near Spanaway, WA 98387
Nick R.
Job Details:
12/08/2020
WASHER-TOPLOAD SAMSUNG WA48J7770AP
Customer concern that the wash cap is broken. Found the wash cap broken causing clothes to get stuck around the washplate bolt. Needs new wash cap ; ordrng 1 DC66-00777A (Wash cap)
We serviced a
DISHWASHER GE GSD820P-35BA "Customer concern that dishwasher won't drain. Found a weak drain solenoid causing dishwasher not to drain, needs new drain solenoid. ; ordrng 1 WD21X802 (Drain SOLENOID
Near Tacoma, WA 98443
Nick R.
Job Details:
12/08/2020
Kit)"
Near Eatonville, WA 98328
Jacob P.
Job Details:
12/08/2020
WASHER-FRONT LOA SAMSUNG WF438AAR/XAA
Customer concern of loud noise in spin cycle. Found unit has worn rear bearing. Needs new rear tub and basket. Both parts out of stock. Ahs to supply parts.; ordrng 1 DC97-14380A (Basket) and 1 DC97-14604D (Rear tub)
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
12/08/2020
WASHER-TOPLOAD GE WHDRR418G2WW
"Customer concern of unit not agitating or spinning. Found thermal fuse to motor open causing no power to motor. Also found unit has bad bearing. Needs new motor, mode shift selector and thermal fuse. Thermal fuse is discontinued. Ahs to supply parts. ; ordrng 1 WH38X10017 (Mode shift selector) and 1 WH20X10093 (Motor) and 1 WH49X10055 (Thermal fuse)"
Near Puyallup, WA 98371
Branden W.
Job Details:
12/08/2020
DISHWASHER SAMSUNG DW80F600UTS/AA
Customer concern is that dishwasher will stop 9 minutes into a cycle and produce 5E/delicate (not draining) error. Found dishwasher drains without issues. Per Samsung STG bulletin ASC20141007001need to replace main board as the software has been updated to not use the ECS sensor readings. Next appointment 12/11 8-12; ordrng 1 DD92-00033C (ASSY PCB MAIN)
Near University Place, WA 98466
Jacob P.
Job Details:
12/08/2020
RANGE LG LRG3193BD/00
Came to install display board. Found segment display is housed in main control board. Needs main control. ; ordrng 1 EBR85103101 (Main control)
Near Tacoma, WA 98404
Branden W.
Job Details:
12/08/2020
DISHWASHER LG LDF5545ST
Customer concern is that dishwasher produces error when powered. Customer turned breaker on. No error present. Found debris under sweeper seal. Possible cause of leak and error. Removed debris. Cycle tested numerous times. All ops good at this time. Advised to call if issue returns.
Near University Place, WA 98466
Nick R.
Job Details:
12/08/2020
DRYER-ELECTRIC MAYTAG MGDB835DW
Installed new thermistor and thermal fuse cycle tested all checks good.
Near Gig Harbor, WA 98332
Jacob P.
Job Details:
12/08/2020
DISHWASHER KENMORE 66514549N711
"Customer concern of unit not washing. Found inlet valve screen plugged causing machine to not fill enough. Cleaned inlet screen. Test cycled, all checks ok."
Near Gig Harbor, WA 98332
Jacob P.
Job Details:
12/08/2020
WASHER-FRONT LOA MAYTAG MVWX655DW1
"Customer concern of unit not spinning and making a weird sound. Found stripped hub causing spin issue and sound. Replaced hub, performed calibration. Test cycled, all checks ok. ; used 1 W10528947 (Hub) from stock"
Near University Place, WA 98467
Jacob P.
Job Details:
12/08/2020
DRYER-ELECTRIC LG DLEX2650W
"Customer concern of unit taking too long to dry. Ran air flow test, passed. Test cycled temps ×5, 135-195. Cleaned and calibrated moisture sensors. Dryer is functioning as designed at this time. Advised customer to call back if problem persists."
Near Edgewood, WA 98372
Nick R.
Job Details:
12/08/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EW/A3 01
Customer concern that dryer won't heat. Found an open heating element causing dryer not to heat needs new heating element installed new heating element cycle tested all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Buckley, WA 98321
Branden W.
Job Details:
12/08/2020
WASHER-TOPLOAD GE GTW460ASJ4WW
Installed new main control and suspension rods. Calibrated. Cycle tested. All checks good.
Near Spanaway, WA 98387
Nick R.
Job Details:
12/08/2020
DISHWASHER GE GDT695SMJ2ES
Installed new panel cover all checks good. Customer paid deductible $75 by check.
Near Puyallup, WA 98375
Branden W.
Job Details:
12/08/2020
DISHWASHER KENMORE 66514563N610
Installed new wash pump and grommet. Cycle tested. All checks good.
Near Gig Harbor, WA 98335
Nick R.
Job Details:
12/05/2020
WASHER-FRONT LOA MAYTAG MVWB850YW1
"Customer concern that washer is leaking. Unable to verify leak, I did find the tub ring not fully in place ( could be issue causing the leak) put tub right back in the right place cycle tested found no leaks."
Near Gig Harbor, WA 98335
Nick R.
Job Details:
12/05/2020
DISHWASHER KITCHENAID KDTM354DSS4
Preformed pm check cycle tested all checks good
Near Eatonville, WA 98328
Branden W.
Job Details:
12/05/2020
OVEN-WALL JENN-AIR JJW9830DDS
Installed rebuilt control sent by AHS. Cycle tested. All checks ok.
Near Gig Harbor, WA 98335
Nick R.
Job Details:
12/05/2020
OTHER SAMSUNG RS275ACRS
Preformed pm check cycle tested all checks good
Near Eatonville, WA 98328
Branden W.
Job Details:
12/05/2020
DISHWASHER MAYTAG MDB4949SDM0
Customer concern is that dishwasher will stop and make humm noise. Found F6 E4 (float switch trip) F6 E6 (water Temps below 84deg) errors stored. Dishwasher is not mounted to cabinets. Found dishwasher not level and leaning forward causing float switch to trip. Also found a lot of suds in dishwasher. Leveled dishwasher. Tested Temps at sink. Only at 108deg. Advised 120deg is minimum required for proper dishwasher performance. Also advised about times pausing for heater to bring water up to proper Temps. Found no other issues with dishwasher at this time. Advised to run a couple clean cycles to reduce suds build up. Advised to call if issue persists.
Near Spanaway, WA 98387
Branden W.
Job Details:
12/05/2020
DISHWASHER MAYTAG MDB8959SFZ4
Customer concern is that dishwasher does not drain. Has not used it in a long time. Found drain pump with dead spot causing no drain. Replaced drain pump. Cycle tested all components. All ops ok. Found airgap leaking. Advised that hose from airgap to disposal needs cleaned. Customer stated that someone is coming to fix disposal today. I advised her to inform the plumber of airgap leaking. ; used 1 WPW10348269 (PUMP-DRAIN) from stock
Near Orting, WA 98360
Nick R.
Job Details:
12/05/2020
OTHER KENMORE 11169332810
Preformed pm check cycle tested all checks good
Near Tacoma, WA 98446
Branden W.
Job Details:
12/05/2020
RANGE GE JBP78GS1BB
"Customer concern is that oven and front right burner stopped working. After reset. All lights on control stuck on. Found control is unresponsive causing unit to not operate. Found burner has 240v to it. But does not come on. Found oven light switch shorted and burned out. Also found oven temp sensor at 16ohms not 1100 at room temp. Needs new control board, burner, light switch and temp sensor. Most parts are NLA. AHS to supplyparts if available. ; ordrng 1 WB27X5524 (Control) and 1 WB30X38926 (SURFACE RADIANT ELEMENT 8' KIT') and 1 WB24X5290 (switch rocker black) and 1 WB21X5310 (Temp sensor)"
Near Tacoma, WA 98498
Nick R.
Job Details:
12/05/2020
DRYER-ELECTRIC MAYTAG PYE2300AYW
"Customer concern that dryer won't turn on, found thermal fuse has been bypassed causing risk of fire also found power cord losses at thermal block causing thermal block and wire harness to burn up. Needs new wire harness thermal block, washers and nuts, and thermal fuse. Customer will need to provide new power cord ; ordrng 1 53-1518 (Thermal block) and 3 25-3122 (Washer)s and 3 Wp112432 (Nut)s and 1 31001489 (Wire harness) and 1 La-1053 (Thermal fuse)"
Near Lakewood, WA 98499
Nick R.
Job Details:
12/05/2020
RANGE WHIRLPOOL RBS245PRT06
Customer concern that wall oven doesn't heat. Found an open thermal high limit causing wall over not to heat needs new thermal high limit. ; ordrng 1 WP9759243 (Thermal high limit)
Near Tacoma, WA 98444
Nick R.
Job Details:
12/05/2020
DRYER-ELECTRIC SAMSUNG DV45K6200EZ/A3 01
Customer concern that dryer is making a lot of noise found both back rollers seized causing dryer to make a lot of noise. Needs new back rollers ; ordrng 2 DC97-16782A (Drum rollers)s
Near Puyallup, WA 98372
Nick R.
Job Details:
12/03/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A
Installed new spray arm cycle tested all checks good
Near Tacoma, WA 98405
Branden W.
Job Details:
12/03/2020
WASHER-TOPLOAD KENMORE 11020022013
Installed new transmission and suspension rods. Calibrated. Cycle tested. All checks ok.
Near Sumner, WA 98391
Branden W.
Job Details:
12/03/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 02
Installed new sump assembly and spray arm. Cycle tested. All checks good.
Near Enumclaw, WA 98022
Branden W.
Job Details:
12/03/2020
DISHWASHER GE DDT575SSF2SS
Customer concern is that dishwasher does not clean the dishes and has an intermittent leak. Found failed flood switch causing unit to not fill or overfill. Also causing heater to not operate. Replaced flood switch. Advised to run numerous clean cycles. Found no leaks at this time. No other mechanical issues found. ; used 1 WD21X10519 (SWITCH FLOOD) from stock
Near Tacoma, WA 98445
Jacob P.
Job Details:
12/03/2020
WASHER-FRONT LOA KENMORE 79641072310
"Customer concern of unit making loud sound in spin cycle and door plunger broken. Found unit has worn rear bearing. Needs new rear tub, basket, tub gasket and magnetic door plunger. ; ordrng 1 AJQ73314202 (Rear tub) and 1 4036ER4001E (Tub gasket) and 1 AJQ73314402 (Basket) and 1 AGM73610701 (Magnetic door plunger)"
Near Puyallup, WA 98374
Nick R.
Job Details:
12/03/2020
WASHER-TOPLOAD WHIRLPOOL WTW8500DC5
Installed new wash plate cycle tested all checks good.
Near Graham, WA 98338
Nick R.
Job Details:
12/03/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3
Customer concern that the steam nuzzle is broken. Found the broken steam nuzzle. Needs new steam nuzzle. ; ordrng 1 DC97-16919A (Steam assy)
Near Tacoma, WA 98409
Jacob P.
Job Details:
12/03/2020
WASHER-FRONT LOA KENMORE 11047532601
"Installed previously ordered drain pump. Test cycled, all checks ok."
Near Federal Way, WA 98023
Branden W.
Job Details:
12/03/2020
DISHWASHER AMANA ADB1100AWW5
"Customer concern is that dishwasher does not clean and does not always drain. Found unit does not wash at all. Found 120v to wash motor. No motor movement. Also found clogged wash arms and broken filter. Also found dishwasher drains into 1/2 pipe in wall behind dishwasher. Wall drain is plugged causing dishwasher to drain too slow. Removed hose and drained into sink. Dishwasher operating as designed. Advised that a plumber is needed to correct draining issue. Needs new wash pump, grommet seal, both spray arms and filter. Parts are back ordered. AHS TO SUPPLY. AUTH NEEDED. ; ordrng 1 W10846093 (motor-pump) and 1 W10872845 (filter) and 1 WPW10319027 (spray arm) and 1 WPW10538166 (grommet) and 1 WPW10317197 (upper spray arm)"
Near Tacoma, WA 98406
Jacob P.
Job Details:
12/03/2020
DISHWASHER GE GSD2800D03
"Customer concern of leak from front right of unit. Test cycled machine through multiple wash cycles, unable to verify leak. Inspected hoses, valves and pumps underneath machine, no signs of water. Advised customer to call back if problem persists. Collected $75 deductible via cc."
Near Lake Tapps, WA 98391
Branden W.
Job Details:
12/03/2020
RANGE JENN-AIR SCG20200B
"Customer concern is that when using oven, it will shut down and produce error codes. Unit throwing F2 F3 F5 errors. Found Temps sensor ohms out of range. Also found that relay on main board sticking causing improper temps and error codes. Needs new temp sensor and main control. Control is NLA. AHS TO SUPPLY. ; ordrng 1 12001618 (CLOCK (BLK)) and 1 12001655 (sensor,oven)"
Near Tacoma, WA 98406
Jacob P.
Job Details:
12/03/2020
DISHWASHER GE ADT521PGJ2WS
"Installed previously ordered UI board. Test cycled, all checks ok."
Near Steilacoom, WA 98388
Jacob P.
Job Details:
12/03/2020
WASHER-FRONT LOA MAYTAG MAH5500BWW
"customer concern of unit leaking. Found dispenser housing, hoses, door boot, and tub seal leaking. Needs new dispenser housing, hoses, tub cover, door boot and tub seal. All parts are discontinued. AHS to supply parts.; ordrng 1 22003320 (Dispenser housing) and 1 22002551 (Bleach hose) and 1 22002552 (Fab soft hose) and 1 22003457 (Detergent hose) and 1 22003212 (Tub cover) and 1 WP22002077 (Tub seal) and 1 12001772 (Door boot)"
Near Spanaway, WA 98387
Jacob P.
Job Details:
12/03/2020
WASHER-FRONT LOA GE GFW450SPM1DG
"Installed previously ordered control board, dispenser motor and thermistor. Test cycled, all checks ok."
Near Tacoma, WA 98499
Nick R.
Job Details:
12/03/2020
RANGE SAMSUNG NE59M4320SS/AA
I was sent then wrong part ; ordrng 1 DG44-01006B (Infinite switch)
Near Tacoma, WA 98406
Nick R.
Job Details:
12/03/2020
DRYER-ELECTRIC SAMSUNG DV350AEW/XAA
Customer concern that drum is bent and its making a thumping sound. Found the drum cracked and damaged rollers causing the dryer to make a thumping sound. Needs new drum and back drum rollers. Need FAH to supply parts. ; ordrng 2 DC97-16782A (Drum rollers)s and 1 DC97-14849A (Drum)
Near Sumner, WA 98391
Branden W.
Job Details:
12/03/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AP/A2 01
Installed new boards and hall sensor. Calibrated washer. Cycle tested empty and with a load. All checks good.
Near Spanaway, WA 98387
Nick R.
Job Details:
12/03/2020
RANGE GE JS750DF3BB
Customer concern that on bake the range doesn't hold the temperature. And on broil burns every time. Found the control stops sending voltage to elements after the range preheats. Needs new control board and temp sensor. Need FAH to supply parts advised Customer to have range pulled out when we return. Collected deductible.; ordrng 1 WB27X25361 (Control board) and 1 WB23T10015 (Temp sensor)
Near Gig Harbor, WA 98332
Nick R.
Job Details:
12/03/2020
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0
Preformed pm check cycle tested all checks good
Near Puyallup, WA 98375
Branden W.
Job Details:
12/03/2020
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13
Customer concern. Washer will not spin. Washer will not drain. Washer makes noise. Hasn't worked for a few weeks. Cycle tested through entire rinse and spin. Found motor ohms out of range. Needs new motor. AUTH NEEDED. ; ordrng 1 DC31-00080B (MOTOR AC DRIVE)
Near Sumner, WA 98391
Branden W.
Job Details:
12/03/2020
DISHWASHER GE PDT750SMF8ES
"Customer concern is that dishwasher does not always drain causing it to overfill and leak. Also does not wash well. Found F5 (inverter communication failure) F44 (inverter failure) errors stored. Needs new inverter board, drain pump, drain hoses and flood switch. Dishwasher installed before flooring. Dishwasher sitting below floor. Customer to have dishwasher removed or will need to pay for 2 techs to remove dishwasher. AUTH NEEDED. ; ordrng 1 WD35X21194 (INVERTER SERVICE KIT) and 1 WD26X22810 (VARIABLE DRAIN PUMP ASM) and 1 WD24X23016 (HOSE LOOP DRAIN HIGH) and 1 WD24X10062 (DRAIN HOSE) and 1 WD21X10519 (FLOOD SWITCH ASSEMBLY)"
Near Fife, WA 98424
Jacob P.
Job Details:
12/03/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 03
Tech was assigned as a helper;
Near Puyallup, WA 98374
Branden W.
Job Details:
12/03/2020
DISHWASHER GE GDF530PGM4WW
Tech was assigned as a helper;
Near Tacoma, WA 98445
Nick R.
Job Details:
12/03/2020
WASHER-FRONT LOA KENMORE 79641262610
Installed new drain pump cycle tested all checks good
Near Spanaway, WA 98387
Nick R.
Job Details:
12/03/2020
WASHER-TOPLOAD SAMSUNG WA50R5400AV/US 02
Tech was assigned as a helper;
Near Spanaway, WA 98387
Branden W.
Job Details:
12/03/2020
WASHER-TOPLOAD SAMSUNG WA50R5400AV/US 02
Installed new suspension rods. Cycle tested with a load. All checks good.
Near Graham, WA 98338
Branden W.
Job Details:
12/03/2020
WASHER-TOPLOAD MAYTAG MVWB835DW0
Customer concern is that washer will stop and produce water error. Found F 8 E1 (long fill) F0 E3 (overload) F0 E5 (off balance) errors stored. Found no cold water entering washer. Found inlet screen clogged. Cleaned inlet. Cycle tested. All checks good.
Near Tacoma, WA 98406
Jacob P.
Job Details:
12/03/2020
WASHER-TOPLOAD KENMORE LAT5005AAW
"Installed previously ordered motor and belts. Test cycled, all checks ok."
Near University Place, WA 98467
Jacob P.
Job Details:
12/03/2020
WASHER-TOPLOAD SAMSUNG WA48H7400AW/A2 02
Tech was assigned as a helper;
Near Buckley, WA 98321
Nick R.
Job Details:
12/03/2020
DRYER-ELECTRIC MAYTAG MEDB955FC1
"Customer concern that the back drum seal is coming off and the check vent light comes on. Found the drum seal coming off, needs new drum seal. ; rqstng P&A on 1 W11189144 (Drum seal)"
Near Graham, WA 98338
Branden W.
Job Details:
12/03/2020
DRYER-ELECTRIC MAYTAG MEDB835DW1
Customer concern is that dryer will produce airflow error intermittently. Cycle tested Temps and airflow. Both good. Ran factory test on airflow x2. Passed both times. Found no mechanical failurescausing error. Advised to make sure lint screen is clean and dryer is not overloaded. All ops as designed at this time.
Near University Place, WA 98467
Branden W.
Job Details:
12/03/2020
WASHER-TOPLOAD SAMSUNG WA48H7400AW/A2 02
Installed new transmission. Cycle tested. All checks good. Secured drain hose to stand pipe.
Near Puyallup, WA 98373
Nick R.
Job Details:
12/03/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV
"Customer concern that dryer is making noise. Found all 4 rollers seized causing noise, needs new rollers installed new rollers cycle tested all checks good.; used 4 DC97-16782A (DRUM ROLLER) from stock"
Near Puyallup, WA 98375
Branden W.
Job Details:
12/03/2020
DISHWASHER GE GDF520PGD6WW
Installed new drain hoses and sweeper seal. Cycle tested. All checks good. Customer was not home. Customer provided me with door lock code to enter home and perform repair. Locked door when leaving.
Near Tacoma, WA 98405
Jacob P.
Job Details:
12/01/2020
DISHWASHER SAMSUNG DW80K5050US/AA 02
"Customer concern of LC error code. Customer stated that sump assembly has been replaced twice already. Customer turned power on to machine upon arrival, no LC error code. Ran machine for ~10 minutes, no error code. Removed bottom panel and checked all hoses, valves and pumps, no signs of leak. Assembled machine and test cycled again, no error code. Unable to verify issue or detect any leak at this time. Advised customer to call back if problem persists."
Near Orting, WA 98360
Nick R.
Job Details:
12/01/2020
DRYER-ELECTRIC LG DLEX9000V
Customer concern that dryer makes a grinding sound. Found the motor was mounted incorrectly causing the blower wheel to scrap the housing. Recounted the motor correctly cycle tested all checks good
Near Gig Harbor, WA 98335
Nick R.
Job Details:
12/01/2020
DRYER-ELECTRIC SAMSUNG DV520AEP/XAA
Preformed pm check cycle tested all checks good
Near Enumclaw, WA 98022
Branden W.
Job Details:
12/01/2020
WASHER-FRONT LOA SAMSUNG WF45M5500AZ/A5
Installed new shocks and board. Calibrated. Cycle tested rinse and spin with load of towels that was in washer. All checks good.
Near Gig Harbor, WA 98335
Nick R.
Job Details:
12/01/2020
OTHER SAMSUNG RF23HCEDBSR/AA
Preformed pm check cycle tested all checks good
Near Edgewood, WA 98372
Nick R.
Job Details:
12/01/2020
WASHER-FRONT LOA KENMORE 79641582411
"Customer concern that washer is making a grinding sound. Found dirt and lint down in the drain pump causing a grinding sound. Removed dirt and lint from drain pump, advised customer to run a clean cycle, cycle tested all checks good."
Near Enumclaw, WA 98022
Nick R.
Job Details:
12/01/2020
WASHER-TOPLOAD KENMORE 11022042100
Preformed pm check cycle tested all checks good
Near Enumclaw, WA 98022
Nick R.
Job Details:
12/01/2020
DRYER-ELECTRIC KENMORE 11064742400
Preformed pm check cycle tested all checks good
Near Puyallup, WA 98375
Nick R.
Job Details:
12/01/2020
DRYER-ELECTRIC SAMSUNG DV45H6300EG/A3 01
"Customer concern that dryer isn't heating. Found an open thermal cut off causing dryer not to heat needs new thermal cut off, installed new thermal cut off cycle tested all checks good ; used 1 DC96-00887C (THERMAL CUT-OFF) from stock"
Near Gig Harbor, WA 98335
Branden W.
Job Details:
12/01/2020
COOKTOP KITCHENAID KECD807XSS0
Customer concern is that front left burner does not operate and makes a buzzing noise. Found shorted burner and switch. Needs new front left burner and front left switch. Parts are back ordered. AHS to supply parts. 2 techs needed for repair. ; ordrng 1 WPW10178022 (elmnt-surf) and 1 WPW10234425 (switch-inf)
Near Graham, WA 98338
Jacob P.
Job Details:
12/01/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AW/A2 11
"Customer concern of unit not going into spin cycle. Found drain pump with dead spot causing unit to not always drain. Needs new drain pump. ; ordrng 1 DC31-00187A (Drain pump), states that autho needed"
Near Graham, WA 98338
Nick R.
Job Details:
11/25/2020
WASHER-FRONT LOA LG WM3170CW
Installed new door boot cycle tested all checks good
Near University Place, WA 98467
Nick R.
Job Details:
11/25/2020
WASHER-TOPLOAD KENMORE 11092591420
"Customer concern that washer makes a grinding sound while agitating unable to verify concern cycle tested multiple times with a full load of towels, checked clutch, dog agits, transmission and splines all look good. Advised customer to call back if issue returns."
Near Gig Harbor, WA 98335
Branden W.
Job Details:
11/25/2020
RANGE WHIRLPOOL WFE540H0ES0
Customer concern is that there is debris between the door glasses. Showed customer how to clean between the glass. All checks good.
Near Puyallup, WA 98373
Branden W.
Job Details:
11/25/2020
WASHER-FRONT LOA WHIRLPOOL n/a
Customer concern is that washer does not drain and produces F9 E1 (long drain) error. Found clothing in drain pump causing long drain. Cleaned pump. Found door boot not installed properly allowing a gap for socks to get through. Installed door boot properly. Cycle tested. All checks good.
Near Federal Way, WA 98003
Nick R.
Job Details:
11/25/2020
DRYER-ELECTRIC KENMORE 41783142200
"Customer concern that dryer is making a weird noise. Found the back bearing with out grease, causing a noise also found lint balls in the baffles causing noise, regressed and removed lint from baffles. Cycle tested all checks good."
Near Gig Harbor, WA 98332
Nick R.
Job Details:
11/25/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01
"Customer concern that washer makes a humming sound at the start of a cycle, and that sometimes the washer takes a few minutes before it hits full speed spin, and that they have to power cycle to get the door to unlock. Found the pedestal making a vibrating noise, advised customer to tighten it up, also found the child lock was enabled causing the washer to lock every time it shutdown, advised Customer of child lock, also advised customer that ther washer spins at low speeds to begin with to even out the load. Washer performs as intended."
Near Tacoma, WA 98445
Branden W.
Job Details:
11/25/2020
WASHER-TOPLOAD MAYTAG MVWB955FW1
Customer concern is that lid does not lock intermittently. Found F5 E2 (lid not locking). F5 E3 (lid will not unlock) errors stored. Needs new lid lock. Next appointment 12/9 8-12; ordrng 1 W11188327 (latch)
Near Puyallup, WA 98375
Branden W.
Job Details:
11/25/2020
DISHWASHER GE GDF520PGD6WW
Customer concern is that dishwasher leaks from door. Found unit not draining causing it to overfill and leak. Found drain hoses plugged causing no drain. Also found worn door sweeper seal. Needs new drain hoses and seal. ; ordrng 1 WD24X23016 (hose loop drain high) and 1 WD08X21894 (dishwasher door gask) and 1 WD24X10062 (drain hose)
Near University Place, WA 98466
Nick R.
Job Details:
11/25/2020
DRYER-ELECTRIC MAYTAG MGDB835DW
"Customer concern that dryer isn't heating found an open thermal fuse, causing dryer not to heat. Needs new thermal fuse and thermistor. ; ordrng 1 W10909685 (Thrmal fuse) and 1 WP8577274 (Thermistor)"
Near Puyallup, WA 98375
Branden W.
Job Details:
11/25/2020
DISHWASHER KENMORE 66514563N610
Customer concern is that detergent does not dissolve. Dishes not cleaned. Found wash pump not running causing no washing. 120v to pump. Pump unresponsive. Needs new wash pump and seal. Next appointment 12/4 1-5; ordrng 1 W11032770 (pump/motor asm) and 1 WPW10538166 (grommet)
Near Puyallup, WA 98371
Branden W.
Job Details:
11/24/2020
DISHWASHER SAMSUNG DW80J7550UG/AA 01
Customer concern is that dishwasher makes grinding noise and produces error. Found 7C (water wall failure) stored. Found grinding noise happening while water wall is moving. Per STG. Needs new water wall assembly. Parts are back ordered. AHS to provide parts. AUTH NEEDED. ; ordrng 1 DD97-00204B (ASSY MOTION) and 1 DD97-00206B (ASSY VANE) and 1 DD97-00216A (ASSY COVER NOZZLE)
Near Lakewood, WA 98498
Jacob P.
Job Details:
11/24/2020
DISHWASHER SAMSUNG DW80R9950UG/AA
"Customer concern of unit still producing 5C error. Needs new control board. Advised customer that control board is back ordered and may take awhile to arrive. ; ordrng 1 DD97-00498D (Control board), states that autho needed"
Near Spanaway, WA 98387
Branden W.
Job Details:
11/24/2020
WASHER-TOPLOA WHIRLPOOL n/a
Removed fill hose and Y adapter from washer to steam inlet on dryer at customer request.
Near Tacoma, WA 98404
Nick R.
Job Details:
11/24/2020
DRYER-ELECTRIC KENMORE 11060702990
Customer concern that dryer doesn't work. Found a open thermal fuse causing dryer not to run. Needs new thermal fuse. Installed new thermal fuse cycle tested all checks good ; used 1 WP3392519 (FUSE-THRML) from stock
Near Tacoma, WA 98407
Branden W.
Job Details:
11/24/2020
OVEN-WALL FISHER PAYKEL FPOS302
Customer concern is that oven Temps are off. Not sure if high or low as it has not been used in awhile. Tested at 350deg. Unit is spot on at 350deg. No issues found at this time.
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/24/2020
WASHER-FRONT LOA FRIGIDAIRE CWS3600AS0
"Customer concern of unit getting stuck at 'rinse' portion of 'colors' cycle. Customer advised that 'whites' cycle works fine. Ran machine all the way through colors cycle, unit completed cycle with no problems. Checked that hot and cold valves are working, unit agitates and spins freely, and lid lock contacts are good. Unable to verify issue at this time. Advised customer to call back if problem persists."
Near Puyallup, WA 98374
Nick R.
Job Details:
11/24/2020
RANGE SAMSUNG NE59J3421SS/AA
Installed front left burner cycle tested all checks good
Near Puyallup, WA 98375
Nick R.
Job Details:
11/24/2020
DRYER-ELECTRIC SAMSUNG DVE52M7750W/A3
Installed new control board cycle tested all checks good
Near Puyallup, WA 98373
Branden W.
Job Details:
11/24/2020
WASHER-TOPLOAD GE GTW680BSJ4WS
Installed new main board and UI board kit. Cycle tested. All checks good.
Near Gig Harbor, WA 98335
Branden W.
Job Details:
11/24/2020
WASHER-FRONT LOA MAYTAG MVWB850YW1
Installed new bearing kit. Cycle tested to max spin rpm. Checks good. Advised to not use until next day to let glue on tub seal set properly.
Near Tacoma, WA 98408
Jacob P.
Job Details:
11/24/2020
WASHER-TOPLOAD MAYTAG MAV4757AWW
"Customer concern of loud sound during spin. Customer had load in washer and started cycle before arrival. Let cycle finish through, unable to verify noise. Advised customer to call back if problem persists."
Near Tacoma, WA 98445
Nick R.
Job Details:
11/23/2020
WASHER-FRONT LOA KENMORE 79641262610
Customer concern that washer doesn't drain. Found a broken impaled on the drain pump causing washer to not drain. Needs new drain pump. ; ordrng 1 4681EA2001T (Drainpump)
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/23/2020
DISHWASHER GE ADT521PGJ2WS
Customer concern of no power to unit. Found shorted UI board causing no power. Updated firmware on main control. Needs new UI board. ; ordrng 1 WD21X23461 (UI board)
Near Tacoma, WA 98406
Jacob P.
Job Details:
11/23/2020
WASHER-TOPLOAD KENMORE LAT5005AAW
Customer concern of unit smoking. Found coils in motor burnt black and loose belts. Needs new motor and belt kit. ; ordrng 1 12002351 (Motor) and 1 12112425 (Belt kit)
Near Fircrest, WA 98466
Nick R.
Job Details:
11/23/2020
WASHER-FRONT LOA GE GFW490RPK0DG
Tech was assigned as a helper;
Near Orting, WA 98360
Nick R.
Job Details:
11/23/2020
DRYER-ELECTRIC SAMSUNG DV330AEW/XAA
"Customer concern that dryer was making a loud sound and now it won't tumble at all. Found a torn belt and a worn idler pulley causing dryer to not tumble. Needs new belt and idler pulley. Installed new idler pulley and belt cycle tested all checks good. ; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Near Enumclaw, WA 98022
Branden W.
Job Details:
11/23/2020
WASHER-TOPLOAD MAYTAG MVWB835DW3
Customer concern is that washer makes loud high pitched squealing noise intermittently. Unable to reproduce noise at time of service. Removed and cleaned rotor and clutch magnet. Advised to call if noise returns.