We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Plano, TX 75093
John
Job Details:
10/13/2023
Came to install new heater. Found right leveling foot wedged in place so that it will not come over the 1/2 flooring and cannot be spin as it is resting against flooring and unable to be pushed back further. Customer stated he will work in getting it out and call the office.; O-emld tckt
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED9200SQ
Near Tacoma, WA 98445
Cameron M.
Job Details:
10/13/2023
"Customer concern is that dryer produces squealing noise during operation and unit will intermittently stop and start. Cycle tested unit found motor reaching thermal limit and stopping Cycle till motor is within operating temperature then resumes Cycle. Also found failed rear right and front right rollers, causing noise during operation. Needs new motor, wheel and rollers. Follow up visit scheduled for ; ordrng 1 279787 (MOTOR-DRVE) and 1 WP697772 (WHEEL) and 2 WPW10314173 (support)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22N9781SR/ AA04
Near Wylie, TX 75098
Patrick
Job Details:
10/13/2023
"Customer concern, im inop. Confirmed. Must install im repair kit, damaged ice bin, and rtv sealant. ; ordrng 1 DA82-02655A (Im repair kit) and 1 DA81-05595A (Rtv) and 1 DA97-14504C (Ice tray)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75227
Patrick
Job Details:
10/13/2023
"Customer concern, unit goes off balance. F7e7 stored. Motor unable to reach target rpm. Found significant play in hub assy, dampers failed bounce test, belt slipping, unable to remove impeller. Soaked in penetrating oil. Must replace hub, dampers, belt, and, possibly, impeller. ; ordrng 1 W11130362 (Damper set) and 1 W10528947 (Hub) and 1 W10752283 (Impellar) and 1 W11239857 (Belt)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Tacoma, WA 98446
Cameron M.
Job Details:
10/13/2023
Customer concern is that dishwasher does not latch closed and not starting cycle. Found unit unmounted causing mounting tabs to drop and block door preventing door from latching. Found un I t not receiving power due to tripped gfci outlet and tripped afci breaker. Restored power to unit cycle tested unit 10x. Found no mechanical defects at time of arrival. Advised customer electrician needed to inspect electrical. Collected 129+tax via
We serviced a
GE DISHWASHER
Model GDT550PYR3F3
Near Edgewood, WA 98372
Cejay
Job Details:
10/13/2023
"Upon arrival, discovered updated part is not applicable to unit, called AHS as unit is non repairable.Auth #229MSSA"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN2WW
Near Buckley, WA 98321
Cejay
Job Details:
10/13/2023
"Installed previously ordered drive belt, cycle tested washer, OOB error did not return, all checks good."
We serviced a
LG WASHER-TOPLOAD
Model WT7305CV
Near Dallas, TX 75211
John
Job Details:
10/13/2023
"Customer concern is washer will not power on. Customer advised that over time the area that had to be touched to power on machine moved around randomly. Confirmed voltage to control board and to UI. Per service bulletin, must replace UI board and console.; ordrng 1 AGL76194027 (PANEL ASSEMBLY,FRONT) and 1 EBR86498808 (UI board)"
We serviced a
SAMSUNG RANGE
Model NX58M6850SS/AA 01
Near Orting, WA 98360
Cejay
Job Details:
10/13/2023
"Customer concern is that oven door is not operating properly causing difficulty starting cycles. Found main door hinges bent causing improper door opinion and operation, needs new hinges. Customer declined repair at time of service. Collected payment via card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXNS03
Near The Colony, TX 75056
John
Job Details:
10/12/2023
Installed new ice mold and harness. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHEXTS00
Near Dallas, TX 75214
Lane
Job Details:
10/12/2023
Customer stated refrigerator leaks water. Performed diagnostics found defrost drain clogged. Removed drain tube and cleared drain system. Customer is having wood floors refinished. Plastic water line runs under house and was damaged by workers when floor was being refinished. Advised customer plumber needs to redo line to prevent possible leaks. Warranty only cover defrost drain system. No liability will be given for any other aspect of water supply lines or connections.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Spanaway, WA 98387
Cameron M.
Job Details:
10/12/2023
Customer concern is that washer door boot developed mold and requests replacement. Installed customer requested door boot. Cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Collected payment via
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11027072602"
Near Spanaway, WA 98387
Cejay
Job Details:
10/12/2023
"Installed previously ordered AHS supplied rebuilt board, cycle tested washer, all checks good."
We serviced a
KENMORE WALL OVEN
Model ="79049523314"
Near Carrollton, TX 75007
Patrick
Job Details:
10/12/2023
"Customer concern, upper oven not heating properly. Confirmed. Found failed bake element. Must replace. ; ordrng 1 318902502 (Bake element)"
We serviced a
ELECTROLUX WASHER-FRONTLOAD
Model EFLS527UIW0
Near Puyallup, WA 98374
Cameron M.
Job Details:
10/12/2023
"Customer concern is that washer produces clunking noise during operation Cycle tested unit. Found small leak from dispenser, caused by debris buildup in dispenser and tray. Also Found failed basket support causing excess basket playand causing unit to produce clunking noise during operation. Needs new basket asm, tub seal,belt and pully requires second tech customer declined repair at this time collected 129+tax via check payment."
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Puyallup, WA 98374
Cejay
Job Details:
10/12/2023
"Installed previously ordered LED display, set clock, all checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Puyallup, WA 98373
Cameron M.
Job Details:
10/12/2023
"Customer concern is that dishwasher does not dry.Checked stored errors via service mode found F7e1(no heat).advanced unit to self diagnostic via service mode, found sticking element relay on main control, causing unit to produce error and not heat. Needs new main control REQUIRES AUTH.; ordrng 1 W11306302 (CNTRL-ELEC)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Richardson, TX 75082
Patrick
Job Details:
10/12/2023
"Customer concern, unit will not complete cycle. F7e4 error code. Basket failed to engage/ disengage. Found failed slider. Replaced from truck stock. Tested unit, all checks good. ; used 1 W10734521 (Slider) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Dallas, TX 75238
Patrick
Job Details:
10/12/2023
"Replaced im and auger, sealed container. Tested unit. All checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM21081HW
Near Tacoma, WA 98407
Cameron M.
Job Details:
10/12/2023
"Customer concern is that washer produces te error and leaks large volumes of water. Checked pressure hose for proper location and connection, good. Inspected inlet valves, intact. Found evidence of dispenser overflow. Also found evidence of oversuds leak from rear vent. Ohmed out thermistor, 4.83m ohms (fail). Needs new dispenser, boot,and thermistor advised customer to to heavy leak volume, unable to test unit fully. Customer declined repair at this time collected 129+tax via card"
We serviced a
GE WALL OVEN
Model PT916SR1SS
Near Tacoma, WA 98499
Cejay
Job Details:
10/12/2023
"Installed previously ordered oven sensor and main control board, cycle tested oven, all checks good."
We serviced a
GE DISHWASHER
Model GDP665SYN8FS
Near Plano, TX 75025
Lane
Job Details:
10/12/2023
Customer ststated dishwasher is unresponsive. Performed diagnostics found no supply voltage present. Breaker is not tripped. Instructed customer installation is not coverd under manufacture warranty.
We serviced a
KITCHENAID OTHER
Model KUIC18PNZS0
Near Dallas, TX 75240
Lane
Job Details:
10/12/2023
Customer stated she wanted filter changed in the ice machine. Changed filter and charged service fee only. All functions checked good at time of service. Evaporater and recirculating system has vary little deposits built up.
We serviced a
LG WASHER-FRONTLOAD
Model WM3270CW
Near Dallas, TX 75248
John
Job Details:
10/12/2023
Customer concern is washer will not spin. Ran diagnostic cycle and found slow drain and unit shaking during spin. No debris found in drain catch. Found shocks worn and leaking oil causing them to stick and making unit shake. Needs new shocks and drain pump.; ordrng 3 ACV72909503 (Shock)s and 1 4681EA2001T (Drain pump motor)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8540FW0
Near Dallas, TX 75231
John
Job Details:
10/12/2023
Customer concern is dryer not heating and giving burning smell. Found heater relay on control board damaged and causing smell. Needs new control board.; ordrng 1 W11537215 (Control board) and 1 Core (Core)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Garland, TX 75040
John
Job Details:
10/12/2023
"Customer concern is washer banging around in spin. Found as soon as unit is plugged in and lid closed, machine starts filling and sensing without start button pushed, unit unable to enter service mode. Found hub worn and loose as wellmas washplate siezed in place. Must replace control board, hub, and washplate.; ordrng 1 W11116592 (Control board) and 1 Shipping (Shipping) and 1 W10528947 (Hub) and 1 W10902814 (Washplate)"
We serviced a
GE DISHWASHER
Model CDT805P2N8S1
Near Heath, TX 75032
Patrick
Job Details:
10/12/2023
"Customer concern, upper tray difficult to pull in and out, middle rack adjuster broken. Confirmed. Must replace rh adjuster and upper rack. ; ordrng 1 WD27X22350 (Rh rail) and 1 WD30X24457 (Wire frame) and 4 WD30X22347 (Roller assy)s and 1 WD27X22351 (Lh rail) and 2 WD02X22342 (End cap rail)s and 1 WD12X20108 (Bracket assy upper rack)"
We serviced a
MAYTAG RANGE
Model MER5555QAB
Near DuPont, WA 98327
Cejay
Job Details:
10/12/2023
"Customer concern is that oven is not heating. Confirmed 240v at outlet, both bake and broil elements test good for continuity. Audible clicks from relays. Found control board not sending voltage to elements causing oven not to heat. Needs new control board. Called for authorization, NXT will contact property owner for Auth. ; ordrng 1 WP5701M719-60 (CNTRL-ELEC)"
We serviced a
GE RANGE
Model PB965BP1TS
Near Spanaway, WA 98387
Cejay
Job Details:
10/12/2023
"Customer concern is that FR burner center of element is not operating. Found center of FR element open causing element not to operate. Installed SQT provided Element, cycle tested center and out burners, all checks good."
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Graham, WA 98338
Cejay
Job Details:
10/12/2023
"Customer concern is that dishwasher is not draining, had pump replaced, water drains but very slowly, upon arrival UI was unresponsive and unit had water in the tub. Checked drain lines for clog, unit will drain fine only after not having been in operation, after several mintues of run time drain is under powered. Control reset alerts, unit will intermittently power down and reset, checked tco, unable to reset, element test good for continuity, u it will need new top logic and main control with harness for control reset issue, will also needs new TCO and harness for absent heat source issue. AHS to supply, Requires Auth. ; ordrng 1 WD21X25082 (HARNESS ASM AC) and 1 WD19X24829 (DRAIN PUMP KIT) and 1 WD21X32163 (CONFIGURED SERVICE MACHINE CONTROL BOARD) and 1 WD21X31902 (CONFIGURED UI BOARD) and 1 WD21X21664 (DOOR HARNESS)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB855DC4
Near Buckley, WA 98321
Cameron M.
Job Details:
10/12/2023
"Customer concern is that dryer produces squealing noise during operation. Verified customer concern of noise during operation. Found seized idler pully, causing squealing noise during operation. Also found failed rear right roller, causing squealing noise during operation. Needs new idler pully and roller. Installed new idler pully and roller. Cleaned and lubed remaining rollers Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. cycle tested unit. All checks good. Collected payment via ; used 1 W10837240 (BRACKET), and 1 WPW10314173 (DRUM ROLLER) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW1
Near Buckley, WA 98321
Cameron M.
Job Details:
10/12/2023
"Customer concern is that washer does not spin. Cycle tested unit. found stripped hub, causing excessive tub play and causing unit to not spin. Needs new hub. Customer approved initial repair of hub. During repair attempt, found seized washplate preventing hub repair. requires washplate to be cut from unit to preform hub replacement and install of new washplate. Customer approved additional labor and part cost. Collected partial payment of. 219.27 Via card payment Follow up visit scheduled for 10/17 1-5; ordrng 1 W10752283 (washplate), used 1 W10528947 (HUB) from stock"
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near McKinney, TX 75072
Chad A.
Job Details:
10/12/2023
"Customer stated freezer ice maker leaking water. Tested and found cubes not releasing from tray causing overfill condition. Need ice maker for repair. ; ordrng 1 AEQ72909603 (ICE MAKER ASSEMBLY,KIT)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K7500EW/A3
Near Frisco, TX 75033
Chad A.
Job Details:
10/12/2023
Replaced drive motor and cycled to test. Heating good and no abnormal noises detected.
We serviced a
JENN-AIR RANGE
Model JGD8430ADS
Near Lewisville, TX 75056
Lane
Job Details:
10/11/2023
Installed fan speed switch with knob. Performed multiple function and ignition tests. All functions checked good at time of service.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA40J3000AW/A2 01
Near Garland, TX 75040
John
Job Details:
10/11/2023
Installed new clutch and belt. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Garland, TX 75044
Patrick
Job Details:
10/11/2023
"Customer concern, unit not working. Found motor buzzes but will not spray. Must replace motor. ; ordrng 1 W11414076 (Pump assy)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA45H7000AW/A2 11
Near Wylie, TX 75098
Patrick
Job Details:
10/11/2023
"Replaced pressure switch and main control, tested unit. After 10 minutes of running unit paused itself. Manually unpaired and cycle resumed. Must replace ui; ordrng 1 DC92-01624B (Ui)"
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA 03
Near Sachse, TX 75048
John
Job Details:
10/11/2023
Performed PM check. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="79681382410"
Near Dallas, TX 75287
Lane
Job Details:
10/11/2023
Customer stated dryer turns off early and displays clogged vent code. Performed diagnostics found vent not flowing properly. Apartment complex said vent was cleaned. Vent is not flowing properly..
We serviced a
LG WASHER-TOPLOAD
Model WT5101HW
Near Puyallup, WA 98371
Cejay
Job Details:
10/11/2023
"Customer concern is that washer is making a metal scratching noise. Found failed gearcase causing noise and damage to stator, needs new gearcase and rotor. Customer declined repair at time of service."
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Tacoma, WA 98443
Cejay
Job Details:
10/11/2023
"Customer concern is that dishwasher is not dispensing Dedergent. Found damaged spray arm base causing spray arm to fall off durring operation, confirmed proper operation of dedergent dispenser, unit will need new motor assembly,clamp, pump connector, screw, coupler, spray arm bearing, fine filter assembly, spray arm base and spray arm, AHS to supply, Requires Auth.; ordrng 1 WD12X10244 (BASE SPRAY ARM) and 1 WD22X10055 (SPRAY ARM WELD) and 1 WD12X10357 (FILTER FINE ASM) and 1 WD01X10340 (BEARING SPRAY ARM) and 1 WD01X10342 (DISHWASHER COUPLER) and 1 WD02X10067 (SCREW 8-16 HXW 1/2 SS) and 1 WD18X214 (CONNECT PUMP) and 1 WD1X1376 (CLAMP) and 1 WD26X10051 (DISHWASHER MOTOR & PUMP ASSEMBLY)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5000DW2
Near Puyallup, WA 98373
Cameron M.
Job Details:
10/11/2023
"Customer concern is that washer produces out of balance conditions , not spinning out clothes fully, and produces noise. Found stretched belt, causing unit to produce noise during operation. Found stripped hub ,causing excessive tub play and produces out of balance condition and failure to spin out clothes. Also found worn suspension rods, causing out of balance condition. Needs new belt, pully, suspension rods, hub and washplate REQUIRES AUTH ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
CROSLEY DRYER-ELECTRIC
Model VED6505GW0
Near Puyallup, WA 98371
Cameron M.
Job Details:
10/11/2023
"Customer concern is that dryer intermittently does not fully dry towels, makes noise. Preformed airflow test, failed (yellow). Preformed visual inspection of internal components. Found worn belt,causing unit to produce noise during operation during to belt slipping on motor pully. Also found buildup of rubber transfer from belt causing squealing noise during operation. Needs new idler pully and belt. Follow up visit scheduled for 10/20 1-5; ordrng 1 W11025122 (BELT) and 1 WP691366 (pulley-idr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAH20
Near Enumclaw, WA 98022
Cameron M.
Job Details:
10/11/2023
Installed previously ordered adjusters and spray arms. Cycle tested unit. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AF/US 51
Near Tacoma, WA 98498
Cejay
Job Details:
10/11/2023
"Customer concern is that washer door seal is moldy, customer notes no other concerns with washer. Cycle tested washer to verify washer operations, confirmed customer concern of modl on door seal, advised customer door seal may not be covered. Also Advised customer part shows out of stock. Requires Auth.; ordrng 1 DC97-19755A (ASSY DIAPHRAGM)"
We serviced a
LG WASHER-TOPLOAD
Model WT7600HKA
Near Enumclaw, WA 98022
Cameron M.
Job Details:
10/11/2023
"Customer concern is that washer intermittently does not complete cycle and will have to manually start rinse and spin. Cycle tested unit, found severe inlet flow restrictions. Inspected inlet screens, found inlet baskets heavily packed with debris, causing inlet flow restrictions. Cleaned baskets and primary screens. Cycle tested unit again with customer provided load of towels, all checks good."
We serviced a
GE DISHWASHER
Model GDF520PGD6WW
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
10/11/2023
Customer concern is that dishwasher does not fill and wash. Cycle tested unit. Verified unit fills and washes. Found debris in jets of upper and lower spray arms causing poor wash quality. Needs new spray arms. Follow up visit scheduled for 10/20 8-12; ordrng 1 WD22X27724 (LOWER SPRAY ARM ASSEMBLY) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY)
We serviced a
LG DRYER-ELECTRIC
Model DLEX8100V
Near Steilacoom, WA 98388
Cejay
Job Details:
10/11/2023
"Customer concern is that dryer is not turning on. Upon arrival breaker to the dryer was off. Reset breaker, unit powers on, preformed airflow test failed (yellow). Preformed temperature checks good. Preformed Amp test peak at 23.39 amps. Found no mechanical or component failures with dryer, advised customer furnace breaker is still in the off position. If issues persists customer will needs to contact electrician."
We serviced a
WHIRLPOOL DISHWASHER
Model DU840SWPU0
Near DuPont, WA 98327
Cejay
Job Details:
10/11/2023
"Customer concern is that dishwasher toe panel has fallen, customer notes no other concerns with dishwasher. Found access panel damaged on upper left corner. Called AHS and toe panel is not covered. Auth #109TLAL."
We serviced a
GE DISHWASHER
Model ZDT985SSN6SS
Near Rockwall, TX 75087
Patrick
Job Details:
10/11/2023
"Customer concern, door slams open. Confirmed, found broken wild at lower rh rear frame rail. Frame not a serviceable part. Called ge. Case# 11243600"
We serviced a
GE DISHWASHER
Model GDT535PSJ5SS
Near Richardson, TX 75080
John
Job Details:
10/11/2023
Installed new control board. Went to install new UI and found incorrect part packaged with correct part number. Must reorder configured UI board; ordrng 1 WD21X31910 (CONFIGURED UI BOARD)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K8600EV/A3 01
Near Dallas, TX 75243
John
Job Details:
10/11/2023
Installed new motor duct assy. Found 1x failed roller. Replaced roller from truck stock. All checks good.; used 1 DC97-16782A (DRUM ROLLER) from stock
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4516FW2
Near Dallas, TX 75212
Lane
Job Details:
10/11/2023
Customer stated washer don't work. Performed diagnostics found cracked wash tub multiple broken suspension rods. Tub cap is broken in multiple places. Gearcase is faulty and motor is sized. Washer will not turn on due to faulty control. Unable to function test washer in current state.; ordrng 1 W11454741 (Gearcase) and 1 W11497303 (Drive motor) and 1 WPW10006384 (Belt) and 1 W11170318 (Control number) and 1 W10371566 (Washtub) and 1 W10780045 (Suspension) and 1 WPW10531289 (Tub cap) and 1 W11210463 (Fill valve assembly)
We serviced a
GE WASHER-TOPLOAD
Model PTW600BSR0WS
Near Dallas, TX 75243
Lane
Job Details:
10/11/2023
Customer stated washer made a abnormal noise. Performed diagnostics found agitator loose. Tightened agitator and performed full function test with load. All functions checked good at time of service. Advised customer on load size and cycle selection.
We serviced a
KENMORE WASHER-FRONTLOAD
Model ="79641262610"
Near Carrollton, TX 75007
John
Job Details:
10/11/2023
Customer concern is washer not starting. Found unit full of water upon arrival. Evacuated water and tested. Found drain pump making loud noise and not draining. No debris found in coin catch. Needs new drain pump. Unable to find proper parts breakdown. AHS to research and supply part number.; O-emld tckt
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW1
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
10/11/2023
Customer concern is that washer does not drain and spin. Attempted to activate service mode 3x on third attempt found f7e4( Basket Re-engagement Failure) f6e3(Communication Error: ACU Cannot Hear MCU) cycle tested unit found broken slider causing unit to activate agitate and spin selection . Also found failing ui causing unit to not respond intermittently to customers imput. Needs new ui and slider REQUIRES AUTH ; ordrng 1 W10734521 (slider) and 1 W11478526 (PANEL-UI)
We serviced a
GE RANGE
Model JBS55DM2WW
Near Buckley, WA 98321
Cameron M.
Job Details:
10/11/2023
Installed previously ordered bake element and infinite switch.cycle tested unit. All checks good
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FEX831FS2
Near Tacoma, WA 98444
Cejay
Job Details:
10/11/2023
"Customer concern is that washer had debrie caught is agitator durring spin cycle and was producing smoke. Found stretched belt rubbing on gearcase frame producing smoke, upon reassembly of damaged belt, belt snapped. Needs new belt. Called KRT for Auth, left voice-mail. ; ordrng 1 134511600 (V-BELT)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model MVWC565FW2
Near Tacoma, WA 98445
Cejay
Job Details:
10/11/2023
"Customer concern is that washer is going OOB.found unit unleveled, also found failed suspension rods causing washer to go OOB. Needs new suspension rods and to be leveled. Leveled unit and preformed spin test to diagnose gearcase good. Noise from belt and cam, found damaged pully shield, will needs new belt and cam. Customer declined belt and cam repair, follow up scheduled for 10/17 8-12pm, collected payment via card.; ordrng 1 W11130362 (SUSPENSION)"
We serviced a
FRIGIDAIRE RANGE
Model GCRG3060AFC
Near Gig Harbor, WA 98335
Branden W.
Job Details:
10/11/2023
"Customer concern is when unit is hot, the TouchPad stops responding. Also unit will sometimes shut down on its own. Per service bulletin CK2203 needs control board cover. Ordering cover. Advised part is listed as back ordered. May take awhile to receive. Collected 75.00 deductible via card. ; ordrng 1 5304533254 (COVER-CONTROL)"
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062342511"
Near Puyallup, WA 98374
Cejay
Job Details:
10/10/2023
"Installed previously ordered door seal, dryer repair kit, front panel clip and bolt, lint screen screw. Cycle tested dryer all checks good, noise eliminated."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6500EV/A3
Near Puyallup, WA 98374
Cejay
Job Details:
10/10/2023
"Customer concern is that dryer is not drying clothes. Preformed airflow test failed (red). Preformed temperature checks in range. Found lint screen clogged. Advised customer dryer is heating but poor exhaust airflow is causing poor dry performance, advised customer dryer vent needs service before resuming operation of dryer. Customer signed airflow acknowledgement."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Graham, WA 98338
Cejay
Job Details:
10/10/2023
"Installed previously ordered main control and drain pump, preformed service cycle to verify repair and check for leaks, all checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US03
Near Grand Prairie, TX 75052
Patrick
Job Details:
10/10/2023
"Customer concern, unit goes off balance during spin. Found failed dampers. Customer declined estimate. Customer was sent incorrect part from Amazon."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFUS2613LS0
Near Dallas, TX 75206
Patrick
Job Details:
10/10/2023
Replaced control. Tested unit. All checks good.
We serviced a
KENMORE DISHWASHER
Model ="72214673.710"
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
10/10/2023
Installed previously ordered door switch. Cycle tested unit. All checks good. Collected remainder balance via card payment
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Tacoma, WA 98405
Cameron M.
Job Details:
10/10/2023
"Customer concern is that range display not functioning and FL BURNER NOT HEATING. Checked supply voltage at receptacle, good 240. Tested surface burners, intact and regulate temperature properly. Tested oven functionality, failed. Found no activation of bake or broil elements. Tested continuity of bake and broil elements, good continuity. Found stuck relays on main control,causing oven to not heat. Needs new main control. REQUIRES AUTH. ; ordrng 1 W11314393 (CNTRL-ELEC)"
We serviced a
MAYTAG RANGE
Model MET8665XS00
Near Tacoma, WA 98406
Branden W.
Job Details:
10/10/2023
Customer concern is that upper oven door does not opened. Confirmed. Found right hinge worn and metal mushroomed out causing door to not open. Needs new hinges. AHS TO SUPPLY NLA PARTS. ; ordrng 1 W10274501 (hinge-door right) and 1 W10274503 (hinge-door left)
We serviced a
KENMORE WASHER-TOPLOAD
Model ="110.26822690"
Near Tacoma, WA 98407
Cameron M.
Job Details:
10/10/2023
"Customer concern is that washer does not produce adequate clean results and out of balance issues. Preformed visual inspection, found unit heavily unlevel to rear and slightly to to right. Due to slope of floor. Cycle tested unit verified proper operation. Advised customer unit will need board under rear self leveling feet, to correct level of unit. Also Advised customer on regular cleaning intervals. Advised customer on using high quality detergent to produce adequate wash results advised customer once unit on level foundation to monitor and call if issues persist."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV210AEW/XAA 01
Near Spanaway, WA 98387
Cejay
Job Details:
10/10/2023
"Customer concern is that dryer is not heating. Prefor,Ed airflow test failed(yellow). Confirmed 240v at terminal. Found open element causing dryer not to heat, needs new element. Installed new element, preformed air cycle, preformed timed dry cycle, unit is now operating as designed. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2735NE0
Near Plano, TX 75023
Lane
Job Details:
10/10/2023
Customer stated ice and water stopped working after repair. Performed diagnostics found liner starting to form ice and rust through freezing water lines on back of refrigerator. Interior water line bundle also frozen and cracked. Issue with liner failing is non serviceable
We serviced a
KENMORE REFRIGERATOR
Model ="10651133210"
Near Plano, TX 75074
Lane
Job Details:
10/10/2023
Customer stated after last repair refrigerator makes noise when dispensing water. Performed diagnostics found water filter was not seated correctly causing issue. Reseated filter and performed function test. All functions checked good at time of service.
We serviced a
LG REFRIGERATOR
Model LFX25961AL/00
Near Sachse, TX 75048
Lane
Job Details:
10/10/2023
Customer stated refrigerator continued to leak water after initial repair. Performed diagnostics found ice melting in refrigerator door causing leak. Emptied ice container and confirmed I/M fan is faulty. Advised customer unit will stop leaking water since melting ice and removed.; O-emld tckt
We serviced a
HAIER REFRIGERATOR
Model n/a
Near Dallas, TX 75230
Lane
Job Details:
10/10/2023
"Customer stated refrigerator stopped cooling. Performed diagnostics foumd faulty compressor,. Contacted Haire for parts available and pricing. The refrigerator series has been discontinued and needed parts are not available. All other functions checked good at time of service."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6230HW2
Near McKinney, TX 75072
Chad A.
Job Details:
10/10/2023
Customer stated dryer not heating. Performed tests and found good voltage to unit and element. Tested and found open heat element. Replaced heat element and cycled to test. Dryer overheating due to vent restriction in home. Must have vent cleaned professionally before further use. Failure to do so will cause premature element failure. Vent left disconnected per customer. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75219
Patrick
Job Details:
10/10/2023
"Customer concern, detergent stains on clothing. Found shifter arm fell out of cam loop. Unit stuck on spin. Reattached shifter arm. Calibrated. Tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSB6200KQ0
Near Irving, TX 75038
Lane
Job Details:
10/10/2023
Customer stated washer is not spinning out clothes. Performed diagnostics found transmission is leaking oil causing clutch to slip. Transmission with new clutch and drive tube need replacing with new motor coupling. All other functions checked good at time of service.; ordrng 1 3360629 (Gearcase) and 1 285753A (Motor coupler) and 1 W10820043 (Basket drive) and 1 285785 (Clutch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Tacoma, WA 98467
Branden W.
Job Details:
10/10/2023
Customer concern is that dishwasher leaks from airgap. Found drain hose clogged causing leak. Cleared hose. Cycle tested. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Tacoma, WA 98443
Branden W.
Job Details:
10/10/2023
Customer concern is that dishwasher top rack broke. Found upper rack adjuster broken. Replaced adjuster kit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Frisco, TX 75033
Chad A.
Job Details:
10/10/2023
Customer stated ice maker not producing. On arrival found ice maker to be stuck in harvest cycle with no jams and empty. Installed new ice maker and cycled to test. Water filled properly and temperatures checked good.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="110.6682269066822"
Near Tacoma, WA 98407
Cameron M.
Job Details:
10/10/2023
"Customer concern is that dryer is snagging clothes. Preformed airflow test, failed yellow. Also found tear in vent hose causing inadequate airflow test results. Preformed inspection of unit, found heavily worn drum felt causing clothes to snag between bulkhead and drum. Also found foreign burnt on substance on bulkhead air inlet from heater to be jagged and able to snag and damage clothes. With minor abrasive substances can be cleared up. Needs new drum felt. Follow up visit scheduled for 10/23 8-12; ordrng 1 W10612022 (SEAL)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW3
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
10/10/2023
Customer concern is that washer lid broke. Found broken lid causing unit to not start cycle. Needs new lid. Installed new lid cycle tested all checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Graham, WA 98338
Cejay
Job Details:
10/10/2023
"Installed previously ordered heater, cycle tested unit to verify repair, all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6300V/A3
Near Orting, WA 98360
Cameron M.
Job Details:
10/10/2023
"Customer concern is that dryer does not heat. Preformed airflow test, failed(red). Verified voltage supply to unit, good 240v. Found open thermal cutoff,causing unit to not heat. Needs new high limit, thermistor, and thermal cutoff. Installed new thermal cutoff, high limit and thermistor. Cycle tested unit all checks good. Advised customer vent needs to be cleaned asap before use resumes. ; used 1 DC32-00007A (THERMISTOR), 1 DC47-00018A (OPERATING THERMOSTAT), and 1 DC96-00887C (THERMAL CUT-OFF) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Eatonville, WA 98328
Cejay
Job Details:
10/10/2023
"Upon arrival dishwasher front panel was removed. Customer concern is that dishwasher leds all lit up but then powered off and has not started in a while. Confirmed 120v at junction box, preformed UI stuck button test, unplugged UI, restored power to the unit, activation of drain motor. Needs new UI control panel. Customer will contact Kitchen aid for parts. Left unit as found upon arrival. Customer will attempt repair himself."
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Shady Shores, TX 76208
Chad A.
Job Details:
10/10/2023
Customer stated that auto fill option not working properly. Performed diagnostics and found multiple auto fill errors. Cleaned sensor surface and checked connection. Replaced dispenser auto fill control and cycled multiple times with no failures. Tested with several different glass sizes and all worked properly.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Heath, TX 75126
Patrick
Job Details:
10/10/2023
"Customer concern, unit will not tumble, smells like burning. Confirmed. Motor constantly trips overload. Even when stated by hand. Hot to touch. Must replace motor and blower. ; ordrng 1 DC93-00101U (Motor blower assy)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE55A7300E/A3
Near Heath, TX 75126
Patrick
Job Details:
10/10/2023
"Customer concern, moisture building up in lint chute and control panel. Found clogged home vent. Customer must have wall vent professionally cleaned to prevent failure. Unit checks good."
We serviced a
OTHER WALL OVEN
Model SC302TS
Near Dallas, TX 75243
Patrick
Job Details:
10/10/2023
Replaced door sw and halogen bulb. Found keypad partially inop. Must replace other bulb and keypad. ; ordrng 1 00368775 (Keypad) and 1 00157311 (Halogen bulb)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AW5
Near Dallas, TX 75244
Patrick
Job Details:
10/10/2023
Replaced im and ice bin. Tested unit. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Carrollton, TX 75007
Lane
Job Details:
10/10/2023
"Customer,stated refrigerator won't go below 15 degrees in freezer. Ice production is much slower than normal. Performed diagnostics found compressor extremely hot and only parchel frost pattern on evaporater. Sealed system has a deficiency. Manufacturers warranty covers sealed system for 5yrs. Water filter housing is defective and leaks water. All other functions checked good at time of service.; ordrng 1 W11162042 (Housing)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA 01
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
10/07/2023
"Customer concern is that dishwasher originally produced pc error tech came replaced main pcb and harness unit now produced 4c . Preformed cycle test via service mode 3x each time unit produces PC error. Tested voltage supply to Distributor Motor , good 120v. Tested ohms of Distributor Motor, high. Tested continuity of micro switch ,fail open . Needs new micro switch and Distributor Motor?; ordrng 1 DD93-01016A (ASSY MOTOR-HOLDER)"
We serviced a
KENMORE WALL OVEN
Model ="790.49113410"
Near Buckley, WA 98321
Cameron M.
Job Details:
10/07/2023
"Customer concern is that oven does not power after canceling cycle, when oven an microwave were actively in use. Using appliance dolly removed unit from cavity. Found electrical damage in wall, causing unit to loose power. Advised customer breaker is turned off and not to restor power until electrician Has been able to preform repair. Collected 129+tax via"
We serviced a
GE RANGE
Model JB860SJ8SS
Near Tacoma, WA 98499
Cameron M.
Job Details:
10/07/2023
"Customer concern is that oven does not heat properly on lower oven. Preformed visual inspection of unit, found customer utilizing two mechanical thermometers on left side of cavity and right side of cavity one inch from side wall. Advised customer thermometer location can negatively affect temperature readings, advised proper location is center of oven cavity for accuracy in temperature readings. Preformed temperature checks 1.350x3 - h,385 L, 342... 2.425x3-L413 h,459. Unable to duplicate customer concern of improper temperatures. Advised customer to monitor and call if issues persist. Also Advised customer on differences between surface and soaking temperatures. Collected 129+tax via"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Tacoma, WA 98498
Cameron M.
Job Details:
10/07/2023
Installed previously ordered main control. Cycle tested unit. All checks good to
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW5
Near University Place, WA 98466
Cameron M.
Job Details:
10/07/2023
"Customer concern is that washer beeps and not starting cycle. Attempted cycle test of unit via service mode. found unit unable to determine lid position,causing unit to not start cycle. Needs new lid switch. Installed new lid switch. Cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent ; used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
FRIGIDAIRE RANGE
Model PLES389DCB
Near Fox Island, WA 98333
Cameron M.
Job Details:
10/07/2023
"Customer concern is that oven produces f1 error and fr burner outer ring intermittently not heating and cracked glasstop. Found worn contacts in FR burner infinite switch causing center element of dual element to no heat. Preformed cycle test of oven 10x found sticking element relay, causing oven to produce runaway temperatures error. Also found cracked glasstop at front right corner. Needs new infinite switch, main board and glasstop advised customer main control is nla but is available for rebuild if sent in 4-6 week turnaround time called property owner for auth. Tenants able to reach customer via phone. Customer declined repair at this time collected diagnostic fee payment via card"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Carrollton, TX 75007
John
Job Details:
10/06/2023
"Customer concern is ice maker not making enough ice fast enough. Entered service mode, no codes found. Cycled ice maker manually, cycles normally. Evap fan, thermistor, evap coil, and defrost element all check good. Found freezer temp control set to warmest setting and freezer only getting to 25 degrees, unit requires 16 degrees or lower for ice production. Set freezer to colder setting and advised Customer to monitor ice production over 48 hour period."
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11064972300"
Near Coppell, TX 75019
John
Job Details:
10/06/2023
Customer concern is dryer not heating. Found timer not advancing and not sending voltage to element. Needs new timer.; ordrng 1 WP8299771 (timer)