Near University Place, WA 98467
Branden W.
Job Details: 07/07/2020
WASHER-FRONT LOA GE GFW450SPK0DG Customer complaint that washer will shake in spin cycle. Shocks and springs check good. Tested with load of towels in high speed spin. Washer operates as designed. Advised about proper loads. Stacked washer on laminate flooring with underpad causing washer to bounce slightly.
Near Edgewood, WA 98372
Branden W.
Job Details: 07/07/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Unable to find any leaks in dishwasher. Removed and cleaned leak sensor contacts. Cycle tested numerous times. All ops good at this time. Customer to reinstall dishwasher.
Near Bonney Lake, WA 98391
Branden W.
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Customer complaint that dishwasher leaks from fill hose. Fill hose routed wrong rubbing on dishwasher frame causing hole. Installed new fill hose. Cycle tested. All checks ok. ; used 1 41045 (FILL HOSE DW 6' W/FITTINGS) from stock
Near Puyallup, WA 98375
Branden W.
Job Details: 07/07/2020
DISHWASHER GE GDF620HSJ6SS Customer complaint that dishwasher will not drain. Found clogged drain pump causing no drain. cleaned drain pump. Cycle tested x3. All checks ok.
Near Tacoma, WA 98404
Jacob P.
Job Details: 07/07/2020
DRYER-ELECTRIC KENMORE 11085876401 "Customer complaint that unit doesn't dry clothes all the way in normal cycle. Test cycled temps, in range. Ran air flow test, yellow. Cleaned and calibrated moisture sensors. Advised customer that vents need to be cleaned soon and use timed dry when running mixed loads. Dryer operating as designed."
Near Puyallup, WA 98374
Branden W.
Job Details: 07/07/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 02 Installed new display board kit. Cycle tested. All checks ok.
Near Enumclaw, WA 98022
Branden W.
Job Details: 07/07/2020
DISHWASHER KENMORE 58715182401 Installed new board and latch. Cycle tested. Unit operates good.
Near Lakewood, WA 98498
Jacob P.
Job Details: 07/07/2020
WASHER-TOPLOAD WHIRLPOOL LSR8233EZO "Installed previously ordered inlet valve, retainer and spring. Test cycled, all checks ok"
Near Lake Tapps, WA 98391
Branden W.
Job Details: 07/07/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EW/A3 01 "Installed new motor, element and rollers. Cycle tested. All checks ok."
Near Auburn, WA 98002
Branden W.
Job Details: 07/07/2020
WASHER-TOPLOAD WHIRLPOOL WTW5000DW0 Customer complaint that washer drain hose came out of wall drain causing water to flood garage. Customer unhooked washer and removed wall board. Secured drain hose to wall drain with zip ties.
Near Puyallup, WA 98374
Jacob P.
Job Details: 07/07/2020
DRYER-ELECTRIC SAMSUNG DV220AEW/XAA "Installed previously ordered motor and idler pulley. Test cycled, all checks ok"
Near Graham, WA 98338
Jacob P.
Job Details: 07/07/2020
WASHER-TOPLOAD KENMORE 11024922202 "Installed previously ordered retainer and pressure switch. Test cycled, all checks ok"
Near University Place, WA 98466
Jacob P.
Job Details: 07/07/2020
COOKTOP GE JGP3030SL1SS "Installed previously ordered regulator, unit still leaking at connection between hose and regulator. Needs new fittings. Advised customer we will contact them when we have the part.; O-emld tckt"
Near Lakewood, WA 98498
Jacob P.
Job Details: 07/07/2020
WASHER-TOPLOAD SAMSUNG WA45H7000AW/A2 02 Customer complaint of unit shaking no matter what size load. Found worn suspension rods causing unit to go out of balance. Needs new suspension rods.; ordrng 4 DC97-05280W (Suspension rod)s
Near Tacoma, WA 98404
Branden W.
Job Details: 07/07/2020
COOKTOP HOTPOINT RU380V2AD Customer complaint that rear left burner does not work. Found wires at receptacle are burned up. Needs new receptacle kit. Next service 7-9 8-12; ordrng 1 WB17X5113 (ELECTRIC RANGE ELMNT RECEPTACLE ASSMBLY)
Near Steilacoom, WA 98388
Jacob P.
Job Details: 07/07/2020
DISHWASHER KENMORE 66516374301 "Customer complaint of unit not starting. Found multiple buttons on control panel unresponsive. Needs new control panel. Part is discontinued. Called into Cinch, Cinch to research part.; O-emld tckt"
Near Puyallup, WA 98372
Branden W.
Job Details: 07/07/2020
DRYER-ELECTRIC MAYTAG LDE412 07 "Customer complaint that unit is making a squealing sound. Found seized idler pulley, worn belt, and stripped blower wheel. Causing a squealing noise. Needs new idler pulley, belt and blower wheel. Rescheduled for 7/10/20 between 8-12; ordrng 1 WP6-3037050 (Idler pulley) and 1 Y303836 (Blower wheel) and 1 WP9703438 (Reatiner) and 1 WPY312959 (Belt)"
Near Puyallup, WA 98375
Jacob P.
Job Details: 07/07/2020
WASHER-FRONT LOA KENMORE 41741100000 "Customer complaint of unit walking across the floor and shaking. Found upper counterweight missing shock absorbers and loose shocks. Needs new counterweight and shocks.; ordrng 1 134652000 (Counterweight) and 1 5304491700 (Rear shocks) and 1 5304491701 (Front shocks), states that autho needed"
Near Spanaway, WA 98387
Jacob P.
Job Details: 07/03/2020
WASHER-TOPLOAD GE GTW460ASJ9WW "Installed previously ordered control board. Test cycled, all checks ok"
Near Tacoma, WA 98465
Branden W.
Job Details: 07/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Customer complaint that dishwasher will not clean dishes. Found wash motor not moving water causing no spray pressure. Needs new sump assembly. Customer declined to repair at this time.
Near Sumner, WA 98391
Branden W.
Job Details: 07/03/2020
DISHWASHER SAMSUNG DW80K5050US/AA 03 Customer complaint that dishwasher will not drain. Found clogged drain hose causing slow drain. Cleared hose. Cycle tested. All checks ok.
Near Enumclaw, WA 98022
Branden W.
Job Details: 07/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Customer complaint that dishwasher will not dry dishes. F7E1 (heat error) error stored. Found open heating element causing no heat. Needs new element. Element is factory back ordered with no ETA available. Unable to reschedule. ; ordrng 1 W10518394 (HEATER)
Near Buckley, WA 98321
Branden W.
Job Details: 07/03/2020
DISHWASHER GE DDT575SMF6ES "Customer complaint that dishwasher button bezel is broken and lower wash arm melted. Found bezel cracked and coming off. Also found wash arm melted from coming off of mount. Needs new bezel, wash arm and mount. Advised that bezel looks to be factory back ordered. Unable to reschedule. ; ordrng 1 WD34X21668 (BEZEL & CVR CONSOLE ASM) and 1 WD22X26621 (Lower spray arm) and 1 WD18X10051 (ADAPTER CONDUIT ASM)"
Near Graham, WA 98338
Jacob P.
Job Details: 07/03/2020
RANGE WHIRLPOOL WGG745S0FS "Customer complaint of front left burner taking too long to spark. Found warped burner cap and body and weak igniter causing long ignition. Needs new burner head, cap and igniter.; ordrng 1 WPW10406878 (Burner head) and 1 WPW10299236 (Burner cap) and 1 W11208293 (Igniter), states that autho needed"
Near Lake Tapps, WA 98391
Branden W.
Job Details: 07/01/2020
DISHWASHER GE GDT655SMJ0ES Customer complaint that dishwasher leaks. Found 2 leaks. One from inlet hose. Tightened connection. No longer leaking. Also found hose on diverter has a large hole in it causing large leak. Needs new diverter assembly. Dishwasher not mounted at time of service. Next service 7-9 10-2; ordrng 1 WD19X25278 (DIVERTER ASM KIT)
Near Puyallup, WA 98375
Branden W.
Job Details: 07/01/2020
WASHER-TOPLOAD MAYTAG MVWB700VQ0 Customer complaint that washer will not wash and makes noise. Found clothing stuck between tub and basket causing basket to lock up. Removed clothing. Cycle tested. Found tub bearing making noise. Needs new bearing kit. Next service. 7-6 8-12; ordrng 1 W10435302 (Tub Bearing Kit)
Near Spanaway, WA 98387
Branden W.
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint of unit not cleaning well or drying. F7E1 (heat error) dishwasher heats in service cycle. Needs new main board and turbidity sensor. Next service 7-10 8-12; ordrng 1 W11305297 (CNTRL-ELEC) and 1 W11084121 (Sensor)
Near Enumclaw, WA 98022
Branden W.
Job Details: 07/01/2020
WASHER-TOPLOAD GE GTW460ASJ4WW Customer complaint that washer knocks and grinds. ; ordrng 1 WH38X27335 (Transmission)
Near Tacoma, WA 98446
Branden W.
Job Details: 07/01/2020
DISHWASHER KENMORE 66513093N413 Installed new main control and sensor. Cycle tested. All checks good.
Near Puyallup, WA 98374
Jacob P.
Job Details: 07/01/2020
RANGE KENMORE 7909912340A Installed previously ordered bottom panel. All checks ok.
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 07/01/2020
DISHWASHER GE GDT695SSJ0SS "Customer complaint of burnt out segments on display. Installed previously ordered display board. Test cycled, all checks ok."
Near Puyallup, WA 98373
Branden W.
Job Details: 07/01/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 51 Customer complaint that washer leaks at door. Found small hair and debris build up on door glass causing poor seal at glass and door boot. Cleaned hair and debris. Cycle tested. No leaks. Also found signs of suds leaking from rear vent. Advised about detergent usage and clean cycles. Washer operates as designed.
Near Tacoma, WA 98404
Branden W.
Job Details: 07/01/2020
WASHER-FRONT LOA LG WM1814CW Customer complaint that washer will shut off mid cycle. Happens intermittently. Unable to recreate issue at time of service. Cycle tested numerous times in different cycles. Stator ohms at 7.6 all 3 legs. Advised most probable cause is main board not storing energy properly. Or EEPROM error on main board. Main board is NLA.
Near Auburn, WA 98001
Branden W.
Job Details: 07/01/2020
WASHER-TOPLOAD KENMORE 11022422100 Customer complaint that washer will not drain. Found broken lid switch causing washer to not drain or spin. Replaced lid switch. Cycle tested. All checks good. Advised customer hot water fill line is about to burst and needs to be replaced ASAP. ; used 1 WP3949238 (SWITCH-LID) from stock
Near Graham, WA 98338
Jacob P.
Job Details: 07/01/2020
WASHER-TOPLOAD KENMORE 11026002010 "Installed previously ordered inlet valve. Test cycled, all checks ok."
Near Tacoma, WA 98445
Branden W.
Job Details: 07/01/2020
WASHER-TOPLOAD WHIRLPOOL WTW7340XW0 Customer complaint of washer leaking water. Not every use. Small amount in rear. Only signs of leaks found is from splash over. No other leaks found. Advised about loading. Washer operates as designed.
Near Gig Harbor, WA 98335
Branden W.
Job Details: 07/01/2020
DISHWASHER GE DDT595SGJ2BB Customer complaint that dishwasher will not heat. Found TCO tripped causing no heat. Reset TCO. Cycle tested. No other issues found. All checks ok.
Near Orting, WA 98360
Jacob P.
Job Details: 06/30/2020
DRYER-ELECTRIC MAYTAG MEDX600XW0 "Customer complaint of noisy dryer. Found worn idler pulley causing screeching sound. Replaced idler pulley. Test cycled, all checks ok.; used 1 279640 (Pulley) from stock"
Near Graham, WA 98338
Jacob P.
Job Details: 06/30/2020
DRYER-ELECTRIC KENMORE 11062622100 "Customer complaint of dryer not turning on. Found open thermal fuse causing no power. Performed air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned before using machine again. Replaced thermal fuse. Test cycled, all checks ok.; used 1 WP3392519 (Thermal fuse) from stock"
Near Puyallup, WA 98375
Jacob P.
Job Details: 06/30/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 01 "Customer complaint of drum not turning. Put machine into drain and spin, ran fine. Checked drain pump filter, clear. Filled machine, drained, let it spin. Tested with a load, machine goes out of balance very easily. Found unit with weak shocks. Needs new shocks.; ordrng 4 DC66-00470A (Shocks)s"
Near University Place, WA 98466
Jacob P.
Job Details: 06/30/2020
COOKTOP GE JGP3030SL1SS "Customer complaint of gas smell under unit. Found multiple joints without teflon and some with incorrect teflon used. Put gas rates teflon on all joints, found leak coming from regulator. Needs new regulator.; ordrng 1 WB19T10089 (Regulator)"
Near Puyallup, WA 98374
Jacob P.
Job Details: 06/30/2020
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3 "Customer complaint of dryer starting by itself and clothes are still damp. Found control board with a stuck relay causing control board to send constant voltage to motor, needs new control board. Also found a grime build up on moisture sensor causing cycle to end before clothes are dry. Cleaned moisture sensor. Cycle tested checks ok. ; ordrng 1 DC92-01729P (ASSY PCB MAIN)"
Near Eatonville, WA 98328
Branden W.
Job Details: 06/26/2020
WASHER-FRONT LOA GE GFW450SSM1WW Customer complaint that washer will not wash or spin. Error E39 stored. Found dispenser motor not operating causing unit to not operate. Needs new motor; ordrng 1 WH43X10059 (Dispenser motor)
Near Puyallup, WA 98374
Branden W.
Job Details: 06/26/2020
DRYER-ELECTRIC SAMSUNG DV220AEW/XAA "Customer complaint that unit is not tumbling. Found failed motor causing unit not to run. Needs new motor, also found seized idler pulley. Needs new idler pulley. ; ordrng 1 DC31-00055D (MOTOR INDUCTION-DRYER) and 1 DC93-00634A (Idler pulley) and 1 DC67-00180B (Blower wheel)"
Near Puyallup, WA 98374
Branden W.
Job Details: 06/26/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 02 Customer complaint that both upper and lower washers will not power on. Per tech guide. Needs new user interface board. Next service 7-3 8-12; used 1 DC92-02104A (ASSY KIT;DISPLAY) from stock
Near Fife, WA 98424
Branden W.
Job Details: 06/26/2020
RANGE KITCHENAID KECD807XBL01 Customer complaint that cooktop glass is cracked. And both rear burners not working. Cycle tested all burners through all heat ranges numerous times. All burners working fine at time of service. Glass is cracked from front towards center. Submitted to ORHP for approval. Collected 75.00 deductible via card; ordrng 1 W10296247 (GLASS ASSY 30' KA DD) and 1 12002793 (Foam tape)
Near Tacoma, WA 98446
Jacob P.
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of unit not cleaning dishes. Found water shut off to machine and excessive food build up in bottom of dishwasher. Test cycled ×3, machine functioning as designed. Advised customer of cleaning filter regularly and not loading food into dishwasher."
Near Edgewood, WA 98372
Branden W.
Job Details: 06/26/2020
DISHWASHER ELECTROLUX EDW5505EPS2 Customer complaint that dishwasher does not work. Has not worked in years. Control panel unresponsive but one light on. 120v to main board. Needs new console and main board. Both parts are NLA. ; ordrng 1 5304470638 (Control panel) and 1 5304475854 (Main control)
Near Tacoma, WA 98446
Jacob P.
Job Details: 06/26/2020
WASHER-TOPLOAD MAYTAG MVWC565FW1 "Customer complaint of squealing sound in spin cycle. Found clutch and belt soaked in oil. Needs new transmission, clutch and belt. Customer needs to talk to husband before going ahead with repair."
Near Puyallup, WA 98375
Branden W.
Job Details: 06/26/2020
DRYER-ELECTRIC SAMSUNG DV45K7600EW/A3 01 "Customer complaint that unit is making a loud squealing noise, and that it's taking a long time to dry clothes.found idler pulley seized, causing squealing sound. Replaced idler pulley. Air flow test came back yellow. Cleaned moisture sensors. Temp checks good. Cycled tested all checks ok.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Near Spanaway, WA 98387
Jacob P.
Job Details: 06/26/2020
DRYER-ELECTRIC KENMORE 11069133413 "Installed previously ordered idler pulley. Test cycled, all checks ok"
Near Tacoma, WA 98446
Branden W.
Job Details: 06/26/2020
DISHWASHER GE GDF620HMJ6ES Customer complaint that dishwasher will not fill or run cycles. Found broken float. Needs new float. Sending float to customer. They will install. ; ordrng 1 WD21X22822 (DISHWASHER FLOOD FLOAT)
Near Puyallup, WA 98373
Branden W.
Job Details: 06/26/2020
DRYER-ELECTRIC GE GTD65EBSJ3WS Customer complaint that dryer leaves oils stains on clothes. Found sticky residue on drum. Advised to use goo gone and clean drum so transfer to clothing does not occur. Dryer ops as designed.
Near Tacoma, WA 98405
Branden W.
Job Details: 06/26/2020
DISHWASHER SAMSUNG DW80J3020US/AA 01 "Customer complaint that dishwasher does nothing when hitting the start button. Tested power at the outlet checks ok. Found loose connection at wire nuts, tighten wires. cycle tested all checks ok."
Near Puyallup, WA 98373
Branden W.
Job Details: 06/26/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 "Customer complaint of the dryer starts as soon as you close the door. Found motor relay stuck, cause constant voltage to motor. Needs new control board. Rescheduled for 7/1. 1-5; ordrng 1 DC92-01596D (ASSY HOLDER PCB)"
Near Steilacoom, WA 98388
Jacob P.
Job Details: 06/26/2020
DISHWASHER GE GDF570SGJ0BB "Installed previously ordered control board. Test cycled, all checks ok"
Near Lakewood, WA 98498
Jacob P.
Job Details: 06/26/2020
DISHWASHER KITCHENAID KDS-18 "Customer complaint of unit not draining. Found dishwasher full of water. Tested drain, found only 80V from timer to motor and motor ohms out of range. Needs new timer and motor. Parts are NLA, AHS to supply parts.; ordrng 1 C-241912 (Motor assy) and 1 C-242105 (Timer), states that autho needed"
Near Orting, WA 98360
Branden W.
Job Details: 06/26/2020
WASHER-FRONT LOA GE GFWR4805F0RR "Customer states washer won't finish cycle and lound in spin cycle. Found failed tub bearings. Causing washer to be loud in the spin cycle and basket to wobble. Needs new rear tub, new gasket, and basket assembly.; ordrng 1 WH45X10137 (BASKET AND TRUNNION ASM) and 1 WH45X10136 (TUB ASM REAR) and 1 WH01X21994 (SEAL ORING)"
Near Lakewood, WA 98498
Jacob P.
Job Details: 06/24/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 "Customer complaint of unit shaking and going out of balance causing unit to stop cycle. Load that was in machine upon arrival was a very mixed and out of balance load. Tested mems sensor and suspension rods, all checks ok. Tested machine empty, unit finished cycle fine. Rebalanced load that was in machine upon arrival, unit finished cycle just fine. Advised customer of not putting too mixed loads in washer, washer is unable to balance mixed loads of bedding and towels and other articles of clothing at once. Machine functioning as designed."
Near Buckley, WA 98321
Branden W.
Job Details: 06/24/2020
OTHER KENMORE 3639530780 Performed pm check. All checks ok
Near Buckley, WA 98321
Branden W.
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL 665DU1055XTST3 Performed pm check. All checks ok
Near Buckley, WA 98321
Branden W.
Job Details: 06/24/2020
OTHER KENMORE n/a Performed pm check. All checks ok
Near DuPont, WA 98327
Jacob P.
Job Details: 06/24/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered drum. Test cycled, all checks ok."
Near Enumclaw, WA 98022
Branden W.
Job Details: 06/24/2020
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 Installed new lock lock. Cycle tested. All checks ok.
Near Buckley, WA 98321
Branden W.
Job Details: 06/24/2020
WASHER-FRONT LOA LG WM3570HWA Customer complaint that washer will be out of balance between wash and rinse. Cycle tested on speed wash with load. All ops ok at this time. Advised to call if issue persists.
Near Graham, WA 98338
Jacob P.
Job Details: 06/24/2020
WASHER-TOPLOAD KENMORE 11021302013 "Customer complaint of unit getting stuck in wash cycle. Found plugged inlet screen causing slow fill condition. Cleaned inlet screen. Test cycled, all checks ok."
Near Tacoma, WA 98446
Branden W.
Job Details: 06/24/2020
DISHWASHER KENMORE 66513093N413 Customer complaint that dishwasher will not heat. Found dishwasher control in heat lock out (F7-E1) reset board. Unit heats. Per tech guide. Needs new main control and turbidity sensor. ; ordrng 1 W11084121 (SENSOR) and 1 W11306302 (CNTRL-ELEC)
Near Puyallup, WA 98375
Jacob P.
Job Details: 06/24/2020
WASHER-FRONT LOA KENMORE 41741100000 "Customer complaint of unit shaking and moving across the floor. Found right rear shock unmounted from tub. Remounted shock. Test cycled, all checks ok."
Near Tacoma, WA 98467
Jacob P.
Job Details: 06/24/2020
DISHWASHER SAMSUNG DW80K5050US "Installed previously ordered console. Test cycled, all checks ok."
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL DU930PWSQ0 "Customer complaint of unit not draining. Found plugged check valve causing slow drain. Removed debris, unit still draining slowly. Unhooked drain hose connection and vacuumed each end of drain hose to remove any debris. Test cycled, all checks ok."
Near Tacoma, WA 98408
Jacob P.
Job Details: 06/24/2020
DRYER-ELECTRIC GE DBLR333EE1WW "Installed previously ordered front and rear bearing assemblies. Test cycled, all checks ok"
Near Tacoma, WA 98446
Jacob P.
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTM404EBS1 "Installed previously ordered sump assy. Test cycled, all checks ok."
Near Spanaway, WA 98387
Branden W.
Job Details: 06/24/2020
DISHWASHER ELECTROLUX EI24ID30QS0A Customer complaint that detergent pods are not breaking down. Found water temps at 105deg. Found lower spray arm not rotating. Found dishes blocking spray path to dispenser. Advised minimum water supply should be 120deg. Cleaned spray arm so it rotated freely. Advised to not block spray path on lower rack when loading. Dishwasher works as designed. Sump filter top broken off. Advised filters are not covered.
Near Orting, WA 98360
Branden W.
Job Details: 06/24/2020
WASHER-TOPLOAD GE S2100G9WW "Customer complaint that washer will sometimes leak water. Found clogged pressure hose allowing washer to overfill and leak. Replaced pressure hose. Cycle tested. All checks good. Left clogged hose with customer as it caused a leak. ; used 1 WH41X365 (HOSE,WATER LEVEL) from stock"
Near Steilacoom, WA 98388
Jacob P.
Job Details: 06/24/2020
DISHWASHER GE GDF570SGJ0BB "Customer complaint that dishwasher doesn't start. Found unit thinks door is open. Tested door switch at control board, checks ok. Needs a new control board.; rqstng P&A on 1 WD21X24901 (Control board)"
Near Sumner, WA 98391
Branden W.
Job Details: 06/24/2020
DISHWASHER SAMSUNG DW80M9960US/AA Customer complaint that dishwasher stopped draining after a few uses since last repair. Found piece of glass in drain pump causing no drain. Cleaned pump. Cycle tested. All checks ok
Near Spanaway, WA 98387
Jacob P.
Job Details: 06/24/2020
DISHWASHER SAMSUNG DW80F600UTS/AA 01 "Installed previously ordered vent assy. Test cycled, all checks ok."
Near Graham, WA 98338
Jacob P.
Job Details: 06/24/2020
WASHER-TOPLOAD KENMORE 11026002010 "Customer complaint that water was pouring into machine, had to shut off at wall valve to get it to stop. Found inlet valve not closing causing unit to fill while off. Needs new inlet valve.; ordrng 1 W11168740 (Inlet valve)"
Near DuPont, WA 98327
Jacob P.
Job Details: 06/24/2020
DRYER-ELECTRIC LG DLE7200VE "Customer complaint of unit not heating in 'normal' cycle. Found energy saver turned on causing unit not to heat. Turned energy saver off. Cycle tested temps, all checks ok."
Near Lake Tapps, WA 98391
Branden W.
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint that dishwasher upper rack is broken from track. Found wheel support broken. Installed new support wheel kit. All checks ok ; used 1 W10712395 (ADJUSTER) from stock
Near Graham, WA 98338
Branden W.
Job Details: 06/24/2020
WASHER-FRONT LOA WHIRLPOOL WFW9400VE01 "Customer complaint that washer knocks and sounds like a jet in spin cycle. Found failed tub bearing causing noise and loose basket. Needs rear tub, basket, gasket and belt; ordrng 1 W10772618 (TUB-OUTER) and 1 8182247 (Basket) and 1 WP8181673 (Gasket) and 1 WPW10388414 (Belt)"
Near Graham, WA 98338
Jacob P.
Job Details: 06/24/2020
WASHER-TOPLOAD KENMORE 11024922202 "Installed previously ordered pads and pressure switch. Found rear suspension retainer clip broken, needs new retainer clip.; ordrng 1 WPW10145155 (Retainer clip)"
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/24/2020
RANGE WHIRLPOOL WFE540H0ES0 Installed new terminal block and customer provided power cord. Cycle tested all element and burners. All checks good.
Near Eatonville, WA 98328
Branden W.
Job Details: 06/24/2020
WASHER-TOPLOAD SPEED QUEEN AWS45NW Customer complaint that washer stopped working. Was banging in spin. Cycle tested. Unit operating at time of service. All connections tight. Advised to call if issue returns.
Near Tacoma, WA 98407
Jacob P.
Job Details: 06/24/2020
RANGE KENMORE 91193310011 "Customer stated that her previous tenants said that sometimes the oven works and sometimes doesn't. Customer also informed that previous tenants heavily abused machine, inside of oven is very burnt and dirty. Test cycled all surface elements, and oven heating components. All checks ok. Advised customer that since the failure is due to misuse and not normal wear and tear, replacement of the machine won't be covered. Informed best course of action is to run a clean cycle and possibly an after market cleaner if clean cycle doesn't work. Machine functioning as designed at time of service."
Near Tacoma, WA 98444
Jacob P.
Job Details: 06/24/2020
WASHER-FRONT LOA GE GFW850SPN0RS "Customer complaint of unit not using hot water, clothes coming out crunchy and smelly. Test cycled all components, machine functioning as designed. No issues found at this time."
Near Lake Tapps, WA 98391
Branden W.
Job Details: 06/24/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EW/A3 01 "Customer complaint that dryer will run a few seconds then shut down and has a burning smell. Found shorted motor causing smell and unit to shut down. Also found open heating element causing poor heat and seized rear rollers. Needs new motor assembly. Element assembly and rollers. ; ordrng 1 DC93-00101N (Motor assembly) and 1 DC93-00154A (Heating element), used 2 DC97-16782a (Roller) from stock, states that autho needed"
Near Graham, WA 98338
Jacob P.
Job Details: 06/24/2020
RANGE WHIRLPOOL WGG745S0FS "Customer complaint of front left burner taking awhile to ignite. Cleaned surface of burner cap and igniter and adjusted valve. Test cycled, all checks ok."
Near Spanaway, WA 98387
Jacob P.
Job Details: 06/24/2020
WASHER-TOPLOAD GE GTW460ASJ9WW "Customer complaint of unit not filling with enough water and skipping the rinse portion of cycle. Found error 28 stored, invalid cycle selection while running. Performed pressure sensor test, failed. Unit doesn't fill with nearly enough, checked that pressure hose is clear, checks ok. Needs new control board.; ordrng 1 WH18X28642 (Control board)"
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/24/2020
RANGE GE JGBP90MEH1BC Customer complaint that oven does not ignite and 2 burners not igniting. Found failed ignitor causing oven to not heat. Replaced ignitor. Cleaned right burner heads. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Near Edgewood, WA 98372
Branden W.
Job Details: 06/24/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint that dishwasher produces LC error and runs drain pump continuously. L1 line disconnected at dishwasher at time of service. L1 still powered. (Breaker on) unable to remove dishwasher from cavity without risk of damage to floor or cabinets. Dishwasher sitting on runner boards and very tight at top. Leveling feet all the way up. Advised customer they will need to remove dishwasher so service can be performed. Also advised dishwasher will need to be emptied prior to servicing. ; O-emld tckt
Near Enumclaw, WA 98022
Branden W.
Job Details: 06/24/2020
DISHWASHER SAMSUNG DW80K5050UW/AA 01 "Installed new drain pump. Dishwasher drains but slowly. Cleaned all drain hoses in dishwasher. Hoses all clear. Still not draining fast enough. Sump assembly plastic casing rough at drain pump causing water turbulence and poor drain. Needs new sump assembly. ; ordrng 1 Sump, states that autho needed"
Near Enumclaw, WA 98022
Branden W.
Job Details: 06/24/2020
DISHWASHER KENMORE 58715182401 Customer complaint that dishwasher will not run. And if it does. Dishes are not cleaned. Unable to get dishwasher to run a cycle. 120v to board. No response from board. Needs new board and latch. Unable to test wash performance at time of service. ; ordrng 1 154712101 (CONTROL MODULE) and 1 A00099901 (LATCH)
Near Eatonville, WA 98328
Branden W.
Job Details: 06/18/2020
DRYER-ELECTRIC MAYTAG MED3500FW0 "Customer complaint that dryer is noisy. Found worn idler pulley causing noise. Replaced idler pulley. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 279640 (PULLEY,IDLER) from stock"
Near Graham, WA 98338
Branden W.
Job Details: 06/18/2020
WASHER-TOPLOAD MAYTAG MVWB865GW0 Installed new lid lock. Cycle tested. All checks ok
We serviced a
WASHER-FRONT LOA SAMSUNG WF419AAW/XAA 03 "Customer complaint that washer shakes and does not spin water out of clothes properly. Found spider assembly broken on basket. Needs new rear tub, basket, seal and shocks; ordrng 1 DC97-15328L (ASSY S.TUB BACK) and 1 DC97-15478A (ASSY DRUM) and 2 DC66-00
Near Graham, WA 98338
Branden W.
Job Details: 06/18/2020
Rear)s and 2 DC66-00470A (DAMPER SHOCK;FRONT)s and 1 DC69-00804A (SEAL TUB), states that autho needed"
Near Tacoma, WA 98405
Branden W.
Job Details: 06/18/2020
DRYER-ELECTRIC WHIRLPOOL LEQ8000JQ0 Customer complaint that dryer timer will not advance. Found 120v to timer motor. Motor not driving. Needs new timer. Left voicemail to collect deductible. ; used 1 WP3406725 (TIMER) from stock
Near Puyallup, WA 98372
Branden W.
Job Details: 06/18/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Installed new wash pump. Cycle tested. All checks ok
Near Tacoma, WA 98445
Branden W.
Job Details: 06/18/2020
WASHER-FRONT LOA GE GFW450SPK0DG "Customer complaint that washer shakes and smokes. Found broken basket causing drum to scrape front tub and door boot. Needs new rear tub, basket, seal, front tub and door boot. ; ordrng 1 WH45X22914 (WASHING MACHINE TUB REAR) and 1 WH45X23480 (BASKET ASM) and 1 WH08X10054 (TUB SEAL) and 1 WH45X22894 (TUB FRONT) and 1 WH08X20906 (WASHING MACHINE DOOR BOOT SEAL GASKET)"
Near Tacoma, WA 98445
Branden W.
Job Details: 06/18/2020
DISHWASHER GE GSD2100V55WW Installed new drain solenoid. Cycle tested. All checks ok