Service History 16 - RPS Appliance Repair

We serviced a

FRIGIDAIRE RANGE

Model PLES389DCB

Near Fox Island, WA 98333

Cameron M.

Job Details: 10/07/2023

"Customer concern is that oven produces f1 error and fr burner outer ring intermittently not heating and cracked glasstop. Found worn contacts in FR burner infinite switch causing center element of dual element to no heat. Preformed cycle test of oven 10x found sticking element relay, causing oven to produce runaway temperatures error. Also found cracked glasstop at front right corner. Needs new infinite switch, main board and glasstop advised customer main control is nla but is available for rebuild if sent in 4-6 week turnaround time called property owner for auth. Tenants able to reach customer via phone. Customer declined repair at this time collected diagnostic fee payment via card"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Carrollton, TX 75007

John

Job Details: 10/06/2023

"Customer concern is ice maker not making enough ice fast enough. Entered service mode, no codes found. Cycled ice maker manually, cycles normally. Evap fan, thermistor, evap coil, and defrost element all check good. Found freezer temp control set to warmest setting and freezer only getting to 25 degrees, unit requires 16 degrees or lower for ice production. Set freezer to colder setting and advised Customer to monitor ice production over 48 hour period."

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11064972300"

Near Coppell, TX 75019

John

Job Details: 10/06/2023

Customer concern is dryer not heating. Found timer not advancing and not sending voltage to element. Needs new timer.; ordrng 1 WP8299771 (timer)

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS6

Near Dallas, TX 75252

Patrick

Job Details: 10/06/2023

"Replaced sump, harness, control, and dispenser. Tested unit, all checks good."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/06/2023

Customer concern is DW leaking. Found heater nuts where cross threaded from factory and have come loose. Must replace heater and nuts.; ordrng 1 W11537778 (Heater) and 2 W11538351 (Heater nut)s

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2735NE0

Near Plano, TX 75023

Patrick

Job Details: 10/06/2023

"Replaced damper and quad valueValve. Tested unit, all checks good."

We serviced a

LG WASHER-TOPLOAD

Model WT1501CW

Near Graham, WA 98338

Cameron M.

Job Details: 10/06/2023

"Customer concern is that washer produces ie and not filling. Cycle tested unit via service mode. Found stuck cold inlet, causing unit to produce inadequate error. Needs new inlet valves. Installed new inlet valves. Cycle tested unit via rinse and spin and normal wash at customer requests."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2 11

Near Wylie, TX 75098

Patrick

Job Details: 10/06/2023

"De, e2, door error, stuck key. Found unit never stops filling until pause is pressed. Impact on pressure sw stopped filling but restarted moments later. Must replace main control and pressure sw.; ordrng 1 DC96-01703C (Pressure sensor) and 1 DC92-01625B (Control board)"

We serviced a

LG REFRIGERATOR

Model LFX25961AL/00

Near Sachse, TX 75048

Patrick

Job Details: 10/06/2023

Found failed ice box fan motor. Must replace. Sent estimate; ordrng 1 AEB73944601 (Ice box fan and evap cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Forney, TX 75126

Patrick

Job Details: 10/06/2023

"Replaced door sw and im, tested unit. All checks good"

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS01

Near DuPont, WA 98327

Cameron M.

Job Details: 10/06/2023

Installed previously ordered parts. Cycle tested unit. All checks good

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWPS2

Near DuPont, WA 98327

Cameron M.

Job Details: 10/06/2023

"Customer concern is that dishwasher leaks during operation. Preformed visual inspection of unit, found unit unlevel on right side. Causing slight alignment issues with door and tub seal . Leveled unit. Cycle tested unit found oversuds conditions present. Flushed suds from unit. Found active leaks. Advised customer on using high quality detergent. Also Advised customer on regular cleaning intervals for optimal performance"

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Lakewood, WA 98498

Cameron M.

Job Details: 10/06/2023

"Customer concern is that dishwasher is not draining and not starting cycle. Arrived to unit actively producing AE(LEAK ERROR) and full of water. also found upper spray arm manifold damaged causing spray arm to disengage and fall into tub asm. Also found separation of lower spray arm, causing unit to improperly direct water to base of door inducing leak. Cycle tested unit 5x, unable to verify operation concern of not draining and not starting cycle. Verified unit installed level on all axis. Needs new upper spray arm manifold asm, and lower spray arm. Follow up visit scheduled for 10/18 8-12; ordrng 1 AGB73932401 (NOZZLE ASSEMBLY) and 1 AEC74357401 (GUIDE ASSEMBLY) and 1 4370ED3007C (SHAFT,NOZZLE)"

We serviced a

KENMORE DISHWASHER

Model 587.15233900A

Near University Place, WA 98467

Cameron M.

Job Details: 10/06/2023

"Customer concern is that dishwasher leaks from inlet slowly but constant. Preformed visual inspection, found multiple points of leak. Main cause of leak is from failed inlet solenoid, allowing water to leak on floor. Second sorce is from damaged door seal and corner seals. Final sorce is from float switch, caused by suds buildup. Restored water to unit and cycle tested , found stripped drain pump impeller, causing slow drain result. Needs new inlet, seal and corner seals and drain pump. Follow up visit scheduled for 10/18 8-12; ordrng 1 154827601 (GASKET) and 1 154701001 (GASKET) and 1 154637401 (VALVE) and 1 A00126401 (PUMP ASSEMBLY)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45N5300F/A3

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/06/2023

"Customer concern is that dryer will start cycle and within a minute unit will stop and pause and resume cycle. Found fault in motor due to thermal overload, causing unit to stop and star repeatedly. Needs new motor assembly. REQUIRES AUTH ; ordrng 1 DC93-00101N (ASSY FAN MOTOR), states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB125RHS0

Near Graham, WA 98338

Cameron M.

Job Details: 10/06/2023

Installed previously ordered latch kit. Cycle tested unit. All checks good

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS/AA 01

Near Wylie, TX 75098

John

Job Details: 10/06/2023

"Customer concern is DW leaks from left side of door. Ran empty cycle, no leaks found. Loaded top rack and tested and found upper rack wheels and rails worn and loose causing upper ack to rest against inside of door causing leak. Must replace upper rack wheels and rails.; ordrng 4 DD66-00022A (Upper rack wheel)s and 2 DD61-00174A (Rail)s"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA40J3000AW/A2 01

Near Garland, TX 75040

John

Job Details: 10/06/2023

Customer concern is washer will not spin. Confirmed unit spins 6-8 revolutions and then stops. Found broken wire on RPS sensor causing issue. Must replace clutch assy. and belt.; ordrng 1 DC97-16984B (Clutch assy) and 1 DC66-10170B (Drive belt)

We serviced a

GE WASHER-TOPLOAD

Model VFW310SSR0WW

Near Dallas, TX 75206

John

Job Details: 10/06/2023

"Customer concern is front part of door boot has come off. Upon arrival, customer advised that a repair tech had already been out to fix unit 2 days ago. Verified door boot correctly installed upon arrival. Function tested unit. All checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Dallas, TX 75231

Patrick

Job Details: 10/05/2023

"Customer concern, leaking from air gap. Confirmed. Found missing air gap cap. Customer to replace airgap assy."

We serviced a

GE DISHWASHER

Model GDP665SYN0FS

Near Dallas, TX 75230

Patrick

Job Details: 10/05/2023

"Replaced drain pump, ui and main control. Tested unit. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near McKinney, TX 75072

Chad A.

Job Details: 10/05/2023

Replaced ice maker and water valve. Cycled ice maker in test and water fill checked ok with no leaks detected. Ready to make ice.

We serviced a

WHIRLPOOL RANGE

Model WFE710H0AH1

Near Tacoma, WA 98406

Cameron M.

Job Details: 10/05/2023

"Customer concern is that oven does not heat properly to set temperature. Customer already replaced temp probe. Found open bake element, causing unit to not heat. Needs new bake element. Collected 181.13 via card payment follow up visit scheduled for 10/13 1-5 ; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Puyallup, WA 98374

Cejay

Job Details: 10/05/2023

"Customer concern is that washer is making a noise durring spin cycle. Pulled error codes. F2E1, cleared error. activation of spin cycle failed to spin, manually spun basket, noise from gearcase. Found oil under unit, found damaged slider, found failed bearings in gearcase and damaged slider disk. Reassembled unit, activation of spin successful, confirmed failed gearcase. Needs new gearcase and slider disk. Follow up scheduled for 10/13 1-5pm; ordrng 1 W11393685 (GEARCASE) and 1 W10734521 (SLIDER)"

We serviced a

KITCHENAID DISHWASHER

Model KUDI24SEWH1

Near Graham, WA 98338

Cejay

Job Details: 10/05/2023

"Customer concern is that dishwasher upper spray arm is broken. Confirmed mount and spray arm are damaged, needs new mount and manifold. Follow up scheduled for 10/17 8-12pm; ordrng 1 WP8539324 (MOUNT) and 1 675808 (MANIFOLD)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Tacoma, WA 98465

Cameron M.

Job Details: 10/05/2023

"Customer concern is that dishwasher does not clean dishes. Preformed visual inspection, found debris clogging jet of upper and lower spray arms, causing poor wash quality. Found debris in airgap,causing slow drain/no drain. Also found door of dispenser broken off, causing detergent to be introduced prematurely during wash cycle. Cleared airgap. Cycle tested unit via service mode, unit failed to activate wash motor ,causing unit to not wash and clean dishes. Needs new sump asm, dispenser and spray arms. REQUIRES AUTH ; ordrng 1 WPW10671942 (sump and motor assy) and 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm) and 1 W10861000 (detergent dispenser)"

We serviced a

LG REFRIGERATOR

Model LFX25961AL/00

Near Sachse, TX 75048

Patrick

Job Details: 10/05/2023

"Customer concern, unit leaking from underneath fz. Found clogged drain. Cleared. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Garland, TX 75040

Patrick

Job Details: 10/05/2023

Replaced led module. Tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model LAT2500AAE

Near Puyallup, WA 98371

Cameron M.

Job Details: 10/05/2023

Installed previously ordered timer and lid switch. Cycle tested unit. All checks good.

We serviced a

KITCHENAID RANGE

Model KDRS483VSS00

Near Coppell, TX 75019

Chad A.

Job Details: 10/05/2023

Tech was assigned as a helper;

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW02

Near Dallas, TX 75287

Lane

Job Details: 10/05/2023

Installed new user control with upgraded lid switch assembly. Performed multiple function tests after repair. All functions checked good at time of service

We serviced a

KITCHENAID RANGE

Model KDRS483VSS00

Near Coppell, TX 75019

Lane

Job Details: 10/05/2023

"Installed ordered parts and performed full oven and cooktop function test. Both ovens are preheating within manufacture specification. All surface burners are operating correctly. Advised no cleaning products on glass touch ,pad."

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABWP/XAA

Near Orting, WA 98360

Cejay

Job Details: 10/05/2023

"Customer concern is that ice is building up inside freezer compartment. Found sizable gap at door seal on left side of freezer, also found left side of freezer door opens beyond stopping point. Also found right side rail ball bearings loose and failing from rail. Needs new door seal, left and right side rails. Follow up scheduled for 10/19 8-12pm collected payment via card. ; ordrng 1 DA97-08805B (ASSY RAIL-SLIDE LOW L) and 1 DA97-08806B (ASSY RAIL-SLIDE LOW R) and 1 DA97-05557Y (ASSY-GASKET DOOR FRE)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AV/US 51

Near Fife, WA 98424

Cejay

Job Details: 10/05/2023

"Customer concern is that washer is not draining and is showing error. Pulled error codes UB,4c,ub,4c,ub,dc,ub. Mechanical checks good, checked pressure hose, confirmed unit dose drain. Fill rate good. Found drain line too far into stand pipe, adjust and secured drain hose, cycle tested washer with a load no issues, preformed calibration cycle. No mechanical or component failures at time of service."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW1

Near Sumner, WA 98390

Cejay

Job Details: 10/05/2023

"Customer concern is that dryer shut off in the middle of a load and is not turning on. No stored errors, found open thermal fuse causing dryer not to operate. Needs new thermal fuse and thermistor. Installed thermal fuse and thermistor, preformed airflow and temperature checks, airflow pass, peak internal drum temperature is 178.7?F high and 150?F low. All checks good. ; used 1 WP8577274 (THERMISTOR), and 1 W10909685 (FUSE-THRML) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9671SR

Near McKinney, TX 75072

Chad A.

Job Details: 10/05/2023

Customer stated water pitcher not filling. On arrival water pitcher was full. Dumped water and cycled several times with no failures. Controls are set properly and all door switches tested OK. Unable to duplicate failure at this time.

We serviced a

GE WALL OVEN

Model JTS3000SN2SS

Near McKinney, TX 75071

Chad A.

Job Details: 10/05/2023

Customer stated oven not preheating to temp. Cycled oven at 350 to test. Temerature of 350 was met within 15 minutes. After cycling several times temperatures were holding steady with no failures detected. No problems found and all working properly.

We serviced a

KENMORE DISHWASHER

Model 66513412K701

Near Puyallup, WA 98374

Cejay

Job Details: 10/05/2023

Customer called to have unit installed after floors have been removed. Advised customer we do not installed units and will needs to contact AHS for installation services and customer also will need a plumber for leaking water supply valve.

We serviced a

GE WASHER-TOPLOAD

Model GTWN2800D2WW

Near South Hill, WA 98374

Cejay

Job Details: 10/05/2023

"Customer concern is that washer is making a burning smell and with heavy loads will have to run an additional drain and spin as clothes are not spun out all the way. Found signs of belt slipping, worn belt causing burning smell and poor spin performance on heavier loads. Needs new belt. Follow up scheduled for 10/13 1-5pm; ordrng 1 WH01X10302 (WASHING MACHINE DRIVE BELT - 6 RIB)"

We serviced a

LG DRYER-ELECTRIC

Model DLEY1701WE

Near Tacoma, WA 98404

Cameron M.

Job Details: 10/05/2023

"Customer concern is that dryer does not heat on normal cycle but will on all other cycles. Preformed airflow test failed (yellow). Preformed temperature checks on normal, failed to heat. Preformed temperature checks on bulky, in range. Found failed main pcb ,causing unit to not heat on normal cycle but will on all other cycles. Needs new main pcb collected 75.00 deductible via card payment. Follow up visit scheduled for 10/19 8-12; ordrng 1 EBR76210911 (PCB ASSEMBLY,MAIN)"

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US/AA 00

Near Tacoma, WA 98445

Cameron M.

Job Details: 10/05/2023

"Customer concern is that dishwasher does not drain and produce noise . Cycle tested unit found stripped drain pump, causing unit to not drain. Also found heavily deformed element resting on tub putting customer at risk of heavy leak. Found heavy damaged tub on left side ,causing door seal to not seat causing leak.during operation .also found torn door seal allowing water to leak. Needs new sump, tub asm , element and door seal Advised customer parts show out of stock REQUIRES AUTH ; ordrng 1 DD82-01435A (SVC ASSY-GROSS TUB) and 1 DD81-02148A (SVC-HEATER) and 1 DD81-02216A (SVC-SEAL TUB PACKING) and 1 DD82-01376A (SVC ASSY-SUMP)"

We serviced a

LG DRYER-GAS

Model DLGX4501B

Near Graham, WA 98338

Cameron M.

Job Details: 10/05/2023

"Customer concern is that dryer does not heat produces gas smell. Tested polarity of outlet, good. Preformed airflow test failed (red). Verified activation of ignitor. Ohmed out valves 1&2 in range. Tested voltage supply to valves 95.6vdc on valve 2 valve 1 107.7vdc visually confirmed gas ignition unit will achieve flame but not enough for burner asm ignition. Found cause of concern to be pressure issue at valve asm. Needs new valve assembly. REQUIRES AUTH ; ordrng 1 AGM30063309 (GAS VALVE ASSEMBLY)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF29A9671SG/AA

Near Plano, TX 75024

Lane

Job Details: 10/05/2023

Customer stated moisture is building up in fresh food area. Performed diagnostics found small omount of moisture around waterline feeding ice makers in fresh food area. Cycled both ice makers with no signs of leaking water. Service bulletin available for similar issues requires replacement of ice pipe assemblys with new icemaker trays if damaged. Current ice maker trays are leaking slightly. All other functions checked good at time of service. ; ordrng 2 DA97-21801C (Assy pipe water)s and 1 DA97-22160A (Ice maker) and 1 DA97-22162A (Ice maker)

We serviced a

HOTPOINT WASHER-TOPLOAD

Model HTW240ASK6WS

Near Dallas, TX 75211

Patrick

Job Details: 10/04/2023

"Replaced control, tested unit. All checks good."

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Plano, TX 75074

Lane

Job Details: 10/04/2023

Customer stated refrigerator stopped making ice. Performed diagnostics found faulty ice maker and auger. Ice room needs to be sealed. All other functions checked good at time of service. ; ordrng 1 DA97-15217D (Ice maker) and 1 DA97-12540G (Auger)

We serviced a

OTHER WALL OVEN

Model NOTAVAILABLE

Near Milton, WA 98354

Cameron M.

Job Details: 10/04/2023

"Customer concern is that neither upper or lower oven oven heat. Model and serial tag un-legible. Verified voltage supply to unit. Found worn contacts in upper and lower ovens infinite switches, causing no heat condition on bake cycle. Found upper oven broil element functions nut produces runaway temperatures, due to failed infinite switches. Also found open bake element in upper and lower ovens, causing no heat condition. Unable to produce part numbers due to inability to read model tag. Powered off unit as broil continues to heat without imput. Advised customer not to restor power. Needs new bake elements and infinite switches. AHS TO SUPPLY REQUIRES AUTH ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

KENMORE RANGE

Model KSEG700ESS0

Near Tacoma, WA 98404

Cameron M.

Job Details: 10/04/2023

"Customer concern is that range control is dead and oven powers on at random. Found failed touch pad, causing unit to not respond to customers imput. Found main control sending voltage to bake element without customer imput. Found failed display board, causing customer inability to determine cycle or temperature. Needs new main control, display board and console. Advised customer may take time to receive parts. REQUIRES AUTH AHS TO SUPPLY. ; ordrng 1 WPW10603096 (CNTRL-ELEC) and 1 WPW10453975 (CNTRL-ELEC) and 1 W10915661 (PANL-CNTRL)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV219AEW/XAA

Near Tacoma, WA 98407

Cameron M.

Job Details: 10/04/2023

"Customer concern is that dryer does not heat. Found shorted heater terminal, causing element to loose power and not heat. Also found element power supply wire corrosion, causing degradation of wireand causing terminal of element to short. Needs new element and wire spade. Follow up visit scheduled for 10/17 8-12 advised customer to not restore power to unit for safety ; ordrng 1 279457 (wire spade) and 1 DC97-14486A (ELEMENT)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11027072602

Near Spanaway, WA 98387

Cejay

Job Details: 10/04/2023

"Customer concern is that washer is showing 88 on display and will turn on by itself. Confirmed customer concern, washer is entering service mode caused by stuck buttons on UI. Needs new control panel before resuming diagnostics. AHS to supply requires Auth. ; ordrng 1 W10034450 (Control panel W)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45M5500AP/A5 51

Near Puyallup, WA 98374

Cejay

Job Details: 10/04/2023

"Customer concern is that washer will get stuck in near spin cycle. Pulled error codes Bc2, ub,dc1,dc,dc1,dc,8c1 needs new mems sensor and main pcb and sub PCB for B2c error, also needs door lock for DC and Dc1 errorFAH to supply. AUTH # 216927396. parts STS. Will contact customer for follow up appointment when all parts arrive.; ordrng 1 DC93-00278A (ASSY MODULE;MEMS SENSOR) and 1 DC64-00519D (SWITCH DOOR LOCK) and 1 DC92-01802P (ASSY PCB DISPLAY) and 1 DC92-01982A (PCB assembly)"

We serviced a

WHIRLPOOL RANGE

Model GR773LXSS 0

Near Enumclaw, WA 98022

Cejay

Job Details: 10/04/2023

"Installed previously ordered infinite switch, cycle tested burner all checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Plano, TX 75093

John

Job Details: 10/04/2023

Customer concern is DW door keeps falling. Confirmed door falling open. Found right side hinge had unhooked itself from spring. Reattached hinge to spring. All checks good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near McKinney, TX 75071

Chad A.

Job Details: 10/04/2023

Replaced slide assembly for freezer drawer. Replaced freezer ice maker and cycled with good fill. Replaced auger motor and bar drive for upper ice maker.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2 11

Near University Place, WA 98467

Cameron M.

Job Details: 10/04/2023

Installed previously ordered motor and pcb assembly. Cycle tested unit. All checks good

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW0

Near Irving, TX 75060

Patrick

Job Details: 10/04/2023

"Replaced door boot, control, and heater. Tested unit on quick test. All checks good."

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US/AA 00

Near Tacoma, WA 98408

Cameron M.

Job Details: 10/04/2023

"Customer concern is that dishwasher produces noise during operation and not mounted properly. Cycle tested unit, found stripped fanasm causing noise during operation. Needs new case vent and fan. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 DD81-02199A (Vent Fan) and 1 DD81-02198A (CASE VENT)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11060902990

Near Dallas, TX 75287

John

Job Details: 10/04/2023

Customer concern is dryer will not start. Found open thermal fuse causing no start. Replaced thermal fuse from truck stock. Found unit fails vent check. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.; used 1 WP3390719 (FUSE-THRML) from stock

We serviced a

WHIRLPOOL OTHER

Model GI15NDXZB0

Near Frisco, TX 75034

Chad A.

Job Details: 10/04/2023

Replaced tube from pump to evap plate.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2

Near Wylie, TX 75098

Lane

Job Details: 10/04/2023

Installed drain pump. Unable to perform function test. Washer is in garage away from water and electrical supply. Customer is responsible for installation of washer.

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near Garland, TX 75040

Lane

Job Details: 10/04/2023

Customer stated washer shakes alote and lid broke. Performed diagnostics found broken lid. Performed function test foumd customer instruction needed on load size and sorting with proper cycles selection. All functions checked good at time of service. ; ordrng 1 WH10X35297 (Glass lid white)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Plano, TX 75093

John

Job Details: 10/04/2023

Customer concern is DW door keeps falling. Confirmed door falling open. Found right side hinge had unhooked itself from spring. Reattached hinge to spring. All checks good.

We serviced a

GE DISHWASHER

Model PDWT200V00BB

Near Plano, TX 75093

John

Job Details: 10/04/2023

Installed new door gasket. All checks good.

We serviced a

KENMORE DISHWASHER

Model 72214673.710

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/04/2023

"Customer concern is that dishwasher does not start cycle without excessive manipulation of door. Verified level of unit, good. Checked for door binding or contact with surrounding cabinets, none. Unit not secured in cavity side mounting screws pulled through brackets allowing for potential movement in cavity. Found failing contacts in door switch, causing unit to not recognize door position. Needs new door switch asm. Follow up visit scheduled for 10/10 1-5 collected 151.16 via card payment. ; ordrng 1 AGM76209501 (PARTS ASSEMBLY,SVC)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Orting, WA 98360

Cameron M.

Job Details: 10/04/2023

"Customer concern is that dryer does not heat. Customer advised unit vent into laundry room. Verified voltage supply, good 240v. Found open element causing unit to not heat. Needs new element installed new element. Cleaned and vacuumed inside of unit. Reinstalled vent. Preformed airflow test, failed (red) ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Bonney Lake, WA 98391

Cejay

Job Details: 10/04/2023

"Installed previously ordered door handle, Verified functionality of handle and door operation. All checks good."

We serviced a

GE DISHWASHER

Model GDT550PYR3F3

Near Edgewood, WA 98372

Cejay

Job Details: 10/04/2023

"Customer concern is that dishwasher is still leaking after repair. Confirmed leak coming from fill funnel. Uninstalled and reinstalled fill funnel, installed middle spray arm. Cycle tested unit Uninstalled from cabinet. Unit still leaks. After further investigation, part installed was is replaced by updated part number as per service bulletin. Unit needs updated fill funnel. ; ordrng 1 WD12X22158 (FUNNEL FILL ASM)"

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN2WW

Near Buckley, WA 98321

Cejay

Job Details: 10/04/2023

"Customer concern is that washer is not spinning clothes out all the way. Found worn belt preventing washer from reaching final spin rpm, needs new belt. Follow up scheduled for 10/13 8-12pm; ordrng 1 WH01X27538 (BELT DRIVE)"

We serviced a

KENMORE REFRIGERATOR

Model 79572053118

Near Dallas, TX 75206

Patrick

Job Details: 10/04/2023

"Customer concern, unit not cooling. Confirmed. Compressor running, unit at room temp. Static pressure 50psi, no leak. Must replace compressor and drier."

We serviced a

GE WASHER-TOPLOAD

Model GTW540ASPWS

Near Rockwall, TX 75087

Patrick

Job Details: 10/04/2023

"Customer concern, unit leaking during use. Found clogged wall drain."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF330ANW/XAA 01

Near Lewisville, TX 75067

Chad A.

Job Details: 10/04/2023

"Customer stated washer will not tumble. On arrival found spinner assembly broken and damage to outer tub. Rear tub with bearing and inner tub assembly needed for repair. Unable to test for any other failures due to this condition. ; ordrng 1 DC97-15328L (DISCONTINUED) and 1 DC97-15478A (ASSY DRUM;WF419AAW/XAA?) and 1 DC97-15596A (ASSY SEMI TUB FRONT;ACE,WF419AAW,)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24R7201SR/AA

Near Dallas, TX 75238

Lane

Job Details: 10/04/2023

Cus5omer stated ice maker stopped producing. Performed diagnokstics found ice maker and auger need replacing. Ice room needs to be sealed. All other functions checked good at time of service. ; ordrng 1 DA97-13718C (Ice maker) and 1 DA97-12540K (Auger)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11082347800

Near Dallas, TX 75229

Lane

Job Details: 10/04/2023

Customer stated washer would not drain. Performed diagnostics found drive motor faulty. Motor to weak to move drive system. Transmission is seeping oil. Parts needed have been discontinued.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP24468UF0A

Near The Colony, TX 75056

Lane

Job Details: 10/03/2023

"Installed user control and performed multiple function tests. Control panel became responsive immediately after power was restored. Al, buttons function without issue."

We serviced a

JENN-AIR RANGE

Model JGD8430ADS

Near Lewisville, TX 75056

Lane

Job Details: 10/03/2023

Burner switch stem broke during kmob installation. Switch will also need to be replaced. Previous issue with continuous sparking has not been experienced since last service.; ordrng 1 WP74010783 (Fan switch)

We serviced a

GE WALL OVEN

Model JT5500SF3SS

Near Irving, TX 75063

Lane

Job Details: 10/03/2023

Installed seals included in service repair kit. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model PDT715SYN5SS

Near Dallas, TX 75218

Patrick

Job Details: 10/03/2023

"Customer concern, unit makes loud rumble during use. Motor intermittently shakes violently and losses pressure during wash cycle. Customer to investigate factory warrantee coverage."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Garland, TX 75040

Patrick

Job Details: 10/03/2023

"Customer concern, fz light inop. Must replace. ; ordrng 1 W11602886 (Led module)"

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Puyallup, WA 98374

Cejay

Job Details: 10/03/2023

Customer concern is that display is flashing. Upon arrival for corrupted display. Needs new display board. Advised customer part shows out of stock and may take time to receive. Collected payment via card. ; ordrng 1 DG07-01005A (LED DISPLAY)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB0

Near Spanaway, WA 98387

Cejay

Job Details: 10/03/2023

"Customer concern is that dishwasher is leaking from air gap. Removed clog from airgap, no stored error codes, preformed visual inspection under unit, preformed service cycle, advised dishwasher is fully operational as designed."

We serviced a

GE DISHWASHER

Model GDF530PGMOWW

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/03/2023

"Installed previously ordered element, cycle tested unit. All checks good"

We serviced a

JENN-AIR RANGE

Model n/a

Near Tacoma, WA 98444

Cejay

Job Details: 10/03/2023

"Customer concern is that range glass top is damaged and door handle is damaged. Unit is missing model and serial tag. Needs new glass top and door handle trim, unable to source parts due to missing data tag, AHS to research. Requires Auth. ; ordrng 1 Glasstop (Glass top) and 1 Handletrim (Handle trim)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAH20

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/03/2023

"Customer concern is that dishwasher top rack falls down preventing large plates from being loaded in bottom rack, poor wash quality leaves food and soap at end of cycle requiring second wash cycle. Found broken adjusters causing top rack to drop to lowest position preventing proper loading and wash results for top rack. Preformed cycle test via service mode , no mechanical defect found. Cycle tested unit 3x Via regular wash cycle, found heavy suds in unit, causing poor wash quality and slow drain result. flushed suds from unit cycle tested unit once again. found separation of spray arms causing poor wash pressure during operation. Needs new spray arms and adjuster kit follow up visit scheduled for 10/11 1-5 ; ordrng 1 W10712395 (ADJUSTER) and 1 WPW10498900 (ARM-SPRAY) and 1 W10837249 (ARM-SPRAY)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Tacoma, WA 98408

Branden W.

Job Details: 10/03/2023

Customer concern is that dishwasher will shut down mid cycle with error. Seems to happen after detergent dispenses. Found overflow tray full of water causing error and unit to shut down. Cleared tray. Found dishwasher unlevel leaning forward. Leveled dishwasher. Brought front up 1.25 inches overall. Cycle tested. No water in tray. Advised to monitor and call if issue returns.

We serviced a

WHIRLPOOL DRYER-GAS

Model WGD5620HW0

Near Tacoma, WA 98444

Branden W.

Job Details: 10/03/2023

"Customer concern is that dryer makes noise and turns off. Found seized idler pulley causing noise and worn belt. Replaced idler and belt. Vacuumed inside of dryer. Unable to duplicate dryer shutting off. Did find improper exterior vent cap installed causing very poor airflow. Advised customer exterior vent cap needs to be replaced to restore proper airflow. Dryer operating as designed. ; used 1 W10837240 (BRACKET), and 1 661570V (BELT) from stock"

We serviced a

KENMORE RANGE

Model ="79079623700"

Near Coppell, TX 75019

John

Job Details: 10/03/2023

"Installed new switches and display board. Oven now heats but still erroring out during preheat. Set unit to 350, once relay closes unit heats but display goes blank. Convection fan not moving in convection bake mode. Unit only heating to 270 and then stops completely and turns off. Recommend replacing control board, display board, and relay board.; ordrng 1 316460203 (Control board) and 1 316460300 (Display board) and 1 316443922 (Relay board)"

We serviced a

LG WASHER-TOPLOAD

Model WM1455HWA

Near Dallas, TX 75204

John

Job Details: 10/03/2023

Customer concern is washer leaking. Confirmed leak from door. Found door boot drain completely clogged with hair causing water to overfill drain boot and leak from door. Also found broken wheels on aftermarket roller cart causing unit to lean forward and to the left and have difficulty balancing load. Advised Customer that cart is not covered by warranty but will need to be repaired in order for unit to be able to balance load. All other checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4850HW0

Near Dallas, TX 75211

John

Job Details: 10/03/2023

Installed new timer. All checks good.

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Dallas, TX 75243

Patrick

Job Details: 10/03/2023

Replaced circulation assy. Tested unit. All checks good.

We serviced a

GE RANGE

Model JBS160DM3WW

Near Buckley, WA 98321

Cameron M.

Job Details: 10/03/2023

"Customer concern is that FR produces sparks from recptical, RR,FL burner alternates on and off , RL burner looses power . Found faulty recpticals of FL,RR causing elements to lose power and arch. Found manufacture service bulletin specific to unit addressing cycling power of element, cycling power of 6inch burners in normal operation. Customer advised 6inch elements only cycle 50% of time during operation, per manufacturer elements should be replaced due to failure of thermostat in elements. Needs new 6inch elements, 8 inch elements and element recpticals for 8 inche elements. Customer declined repair at this time. Collected 129 +tax via card payment"

We serviced a

GE RANGE

Model JBS55DM2WW

Near Buckley, WA 98321

Cameron M.

Job Details: 10/03/2023

"Customer concern is that bake element broken in multiple pieces, and front left burner not turning off. Found faulty contacts in infinite switch, causing burner to not power off without switch being wiggled. Found open bake element causing oven to not heat. Needs new element and infinite switch. Follow up visit scheduled for 10/11 8-12; ordrng 1 WB44T10010 (Bake Eleme... RANGE OVEN BAKE ELEMENT) and 1 WB24T10146 (RANGE SURFACE ELEMENT CONTROL)"

We serviced a

KENMORE WASH/DRY COMBO

Model ="79641002610"

Near Puyallup, WA 98374

Branden W.

Job Details: 10/03/2023

"Customer concern is that unit does not drain and adds water in dry cycle. Found failed drain pump causing no drain. Found failed board causing water to be added during dry cycle. Also Found rear tub bearing failure causing basket to shake and knock. Needs new drain pump, board, rear tub, and basket assembly. ; ordrng 1 4681EA2001T (MOTOR ASSEMBLY,AC,PUMP) and 1 EBR79950243 (PCB ASSY-MAIN) and 1 AJQ73674305 (TUB ASSY-OUTER) and 1 AJQ73674406 (TUB ASSEMBLY,DRUM) and 1 4036ER4001F (GASKET)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LW0

Near Spanaway, WA 98387

Branden W.

Job Details: 10/03/2023

Customer concern is that load and go detergent no dispensing and washer is not balanced. Found dispenser and pump clogged. Cleared both. Leveled washer. Cycle tested. Unit operating as designed.

We serviced a

GE WASHER-TOPLOAD

Model GTW330ASK0WW

Near Dallas, TX 75227

Patrick

Job Details: 10/03/2023

"Customer concern, no power to unit. Confirmed. Found shorted outlet. 86vac to line, 30vac to neutral. Electrician must correct source voltage."

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA05

Near Mesquite, TX 75149

Patrick

Job Details: 10/03/2023

"Customer concern, unit flooded house. (again) Water pouring constant from cracked filter housing. (Again) Confirmed. Removed 6 gallons of water from pantry drawer and ff floor. Must replace evap cover, pantry damper, filter housing and defrost thermistor. (Again) Parts listed as NLA. Turned water off to unit. ; ordrng 1 DA97-12609C (Evap fan assy) and 1 DA97-07189E (Pantry damper assy) and 1 DA82-02866A (Filter housing assy) and 1 DA32-10105X (Thermistor)"

We serviced a

GE DISHWASHER

Model GDT535PSJ5SS

Near Richardson, TX 75080

John

Job Details: 10/03/2023

"Customer concern is DW will not power on. Confirmed unit DOA upon arrival. Cycled power, no change. Found NuFi devise recieving power from control board and firmware update required. After updating firmware, unit became completely unresponsive. Recommend replacing control board and UI board.; ordrng 1 WD21X31910 (Configured UI Board) and 1 WD21X24900C (Control Board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wylie, TX 75098

Lane

Job Details: 10/03/2023

Customer stated unit cooled some then fresh food area began to rise in temperature. Performed diagnostics foumd refrigerator won't go into diagnostics mode. System seems to run constantly without cycling off. Temperatures are well below normal operation in freezer. All sensors and controls have been replaced. Unit has had over five repair attempts since purchase. All parts have been replaced at some point that have any control over cooling or function. Sealed system has been serviced twice within manufacture warranty. No further options are available to correct issue. Refrigerator is non repairable.

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Coppell, TX 75019

Lane

Job Details: 10/03/2023

Installed pcb and performed function test. Dishwasher completed initial start up procedure. Ran beginning of normal Cycle without issue. Advised customer due to lighting strike possible further issues may need to be addressed. Letting dishwasher run for full cycle. If no faults are generated no further repair is needed.

We serviced a

MAYTAG REFRIGERATOR

Model MSF25C2EXB00

Near Lewisville, TX 75067

Lane

Job Details: 10/03/2023

Customer stated refrigerator stopped making ice and cooling. Performed diagnostics found compressor super heated and not pumping refrigerant. Let compressor cool off and attempted to start sealed system. Compressor wouldn't start and became excessively hot. Condenser fan didn't come on during attempted restart. Sealed system is jot working.

We serviced a

GE LAUNDRY CENTER

Model GUD24ESS1WW

Near Carrollton, TX 75010

John

Job Details: 10/03/2023

Customer concern is washer making strange noise. Ran diagnostics and found noise that customer is speaking of is drain pump running dry once water has been evacuated. Advised Customer that noise is normal. Advised Customer about what each cycle does and what to expect from unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2 02

Near Carrollton, TX 75007

John

Job Details: 10/03/2023

Installed new rollers idler and belt. All checks good.