We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA 01
Near Wylie, TX 75098
John
Job Details: 10/06/2023
"Customer concern is DW leaks from left side of door. Ran empty cycle, no leaks found. Loaded top rack and tested and found upper rack wheels and rails worn and loose causing upper ack to rest against inside of door causing leak. Must replace upper rack wheels and rails.; ordrng 4 DD66-00022A (Upper rack wheel)s and 2 DD61-00174A (Rail)s"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA40J3000AW/A2 01
Near Garland, TX 75040
John
Job Details: 10/06/2023
Customer concern is washer will not spin. Confirmed unit spins 6-8 revolutions and then stops. Found broken wire on RPS sensor causing issue. Must replace clutch assy. and belt.; ordrng 1 DC97-16984B (Clutch assy) and 1 DC66-10170B (Drive belt)
We serviced a
GE WASHER-TOPLOAD
Model VFW310SSR0WW
Near Dallas, TX 75206
John
Job Details: 10/06/2023
"Customer concern is front part of door boot has come off. Upon arrival, customer advised that a repair tech had already been out to fix unit 2 days ago. Verified door boot correctly installed upon arrival. Function tested unit. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Dallas, TX 75231
Patrick
Job Details: 10/05/2023
"Customer concern, leaking from air gap. Confirmed. Found missing air gap cap. Customer to replace airgap assy."
We serviced a
GE DISHWASHER
Model GDP665SYN0FS
Near Dallas, TX 75230
Patrick
Job Details: 10/05/2023
"Replaced drain pump, ui and main control. Tested unit. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near McKinney, TX 75072
Chad A.
Job Details: 10/05/2023
Replaced ice maker and water valve. Cycled ice maker in test and water fill checked ok with no leaks detected. Ready to make ice.
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AH1
Near Tacoma, WA 98406
Cameron M.
Job Details: 10/05/2023
"Customer concern is that oven does not heat properly to set temperature. Customer already replaced temp probe. Found open bake element, causing unit to not heat. Needs new bake element. Collected 181.13 via card payment follow up visit scheduled for 10/13 1-5 ; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Puyallup, WA 98374
Cejay
Job Details: 10/05/2023
"Customer concern is that washer is making a noise durring spin cycle. Pulled error codes. F2E1, cleared error. activation of spin cycle failed to spin, manually spun basket, noise from gearcase. Found oil under unit, found damaged slider, found failed bearings in gearcase and damaged slider disk. Reassembled unit, activation of spin successful, confirmed failed gearcase. Needs new gearcase and slider disk. Follow up scheduled for 10/13 1-5pm; ordrng 1 W11393685 (GEARCASE) and 1 W10734521 (SLIDER)"
We serviced a
KITCHENAID DISHWASHER
Model KUDI24SEWH1
Near Graham, WA 98338
Cejay
Job Details: 10/05/2023
"Customer concern is that dishwasher upper spray arm is broken. Confirmed mount and spray arm are damaged, needs new mount and manifold. Follow up scheduled for 10/17 8-12pm; ordrng 1 WP8539324 (MOUNT) and 1 675808 (MANIFOLD)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Tacoma, WA 98465
Cameron M.
Job Details: 10/05/2023
"Customer concern is that dishwasher does not clean dishes. Preformed visual inspection, found debris clogging jet of upper and lower spray arms, causing poor wash quality. Found debris in airgap,causing slow drain/no drain. Also found door of dispenser broken off, causing detergent to be introduced prematurely during wash cycle. Cleared airgap. Cycle tested unit via service mode, unit failed to activate wash motor ,causing unit to not wash and clean dishes. Needs new sump asm, dispenser and spray arms. REQUIRES AUTH ; ordrng 1 WPW10671942 (sump and motor assy) and 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm) and 1 W10861000 (detergent dispenser)"
We serviced a
LG REFRIGERATOR
Model LFX25961AL/00
Near Sachse, TX 75048
Patrick
Job Details: 10/05/2023
"Customer concern, unit leaking from underneath fz. Found clogged drain. Cleared. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Garland, TX 75040
Patrick
Job Details: 10/05/2023
Replaced led module. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model LAT2500AAE
Near Puyallup, WA 98371
Cameron M.
Job Details: 10/05/2023
Installed previously ordered timer and lid switch. Cycle tested unit. All checks good.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS00
Near Coppell, TX 75019
Chad A.
Job Details: 10/05/2023
Tech was assigned as a helper;
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW02
Near Dallas, TX 75287
Lane
Job Details: 10/05/2023
Installed new user control with upgraded lid switch assembly. Performed multiple function tests after repair. All functions checked good at time of service
We serviced a
KITCHENAID RANGE
Model KDRS483VSS00
Near Coppell, TX 75019
Lane
Job Details: 10/05/2023
"Installed ordered parts and performed full oven and cooktop function test. Both ovens are preheating within manufacture specification. All surface burners are operating correctly. Advised no cleaning products on glass touch ,pad."
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABWP/XAA
Near Orting, WA 98360
Cejay
Job Details: 10/05/2023
"Customer concern is that ice is building up inside freezer compartment. Found sizable gap at door seal on left side of freezer, also found left side of freezer door opens beyond stopping point. Also found right side rail ball bearings loose and failing from rail. Needs new door seal, left and right side rails. Follow up scheduled for 10/19 8-12pm collected payment via card. ; ordrng 1 DA97-08805B (ASSY RAIL-SLIDE LOW L) and 1 DA97-08806B (ASSY RAIL-SLIDE LOW R) and 1 DA97-05557Y (ASSY-GASKET DOOR FRE)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AV/US 51
Near Fife, WA 98424
Cejay
Job Details: 10/05/2023
"Customer concern is that washer is not draining and is showing error. Pulled error codes UB,4c,ub,4c,ub,dc,ub. Mechanical checks good, checked pressure hose, confirmed unit dose drain. Fill rate good. Found drain line too far into stand pipe, adjust and secured drain hose, cycle tested washer with a load no issues, preformed calibration cycle. No mechanical or component failures at time of service."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW1
Near Sumner, WA 98390
Cejay
Job Details: 10/05/2023
"Customer concern is that dryer shut off in the middle of a load and is not turning on. No stored errors, found open thermal fuse causing dryer not to operate. Needs new thermal fuse and thermistor. Installed thermal fuse and thermistor, preformed airflow and temperature checks, airflow pass, peak internal drum temperature is 178.7?F high and 150?F low. All checks good. ; used 1 WP8577274 (THERMISTOR), and 1 W10909685 (FUSE-THRML) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9671SR
Near McKinney, TX 75072
Chad A.
Job Details: 10/05/2023
Customer stated water pitcher not filling. On arrival water pitcher was full. Dumped water and cycled several times with no failures. Controls are set properly and all door switches tested OK. Unable to duplicate failure at this time.
We serviced a
GE WALL OVEN
Model JTS3000SN2SS
Near McKinney, TX 75071
Chad A.
Job Details: 10/05/2023
Customer stated oven not preheating to temp. Cycled oven at 350 to test. Temerature of 350 was met within 15 minutes. After cycling several times temperatures were holding steady with no failures detected. No problems found and all working properly.
We serviced a
KENMORE DISHWASHER
Model 66513412K701
Near Puyallup, WA 98374
Cejay
Job Details: 10/05/2023
Customer called to have unit installed after floors have been removed. Advised customer we do not installed units and will needs to contact AHS for installation services and customer also will need a plumber for leaking water supply valve.
We serviced a
GE WASHER-TOPLOAD
Model GTWN2800D2WW
Near South Hill, WA 98374
Cejay
Job Details: 10/05/2023
"Customer concern is that washer is making a burning smell and with heavy loads will have to run an additional drain and spin as clothes are not spun out all the way. Found signs of belt slipping, worn belt causing burning smell and poor spin performance on heavier loads. Needs new belt. Follow up scheduled for 10/13 1-5pm; ordrng 1 WH01X10302 (WASHING MACHINE DRIVE BELT - 6 RIB)"
We serviced a
LG DRYER-ELECTRIC
Model DLEY1701WE
Near Tacoma, WA 98404
Cameron M.
Job Details: 10/05/2023
"Customer concern is that dryer does not heat on normal cycle but will on all other cycles. Preformed airflow test failed (yellow). Preformed temperature checks on normal, failed to heat. Preformed temperature checks on bulky, in range. Found failed main pcb ,causing unit to not heat on normal cycle but will on all other cycles. Needs new main pcb collected 75.00 deductible via card payment. Follow up visit scheduled for 10/19 8-12; ordrng 1 EBR76210911 (PCB ASSEMBLY,MAIN)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA 00
Near Tacoma, WA 98445
Cameron M.
Job Details: 10/05/2023
"Customer concern is that dishwasher does not drain and produce noise . Cycle tested unit found stripped drain pump, causing unit to not drain. Also found heavily deformed element resting on tub putting customer at risk of heavy leak. Found heavy damaged tub on left side ,causing door seal to not seat causing leak.during operation .also found torn door seal allowing water to leak. Needs new sump, tub asm , element and door seal Advised customer parts show out of stock REQUIRES AUTH ; ordrng 1 DD82-01435A (SVC ASSY-GROSS TUB) and 1 DD81-02148A (SVC-HEATER) and 1 DD81-02216A (SVC-SEAL TUB PACKING) and 1 DD82-01376A (SVC ASSY-SUMP)"
We serviced a
LG DRYER-GAS
Model DLGX4501B
Near Graham, WA 98338
Cameron M.
Job Details: 10/05/2023
"Customer concern is that dryer does not heat produces gas smell. Tested polarity of outlet, good. Preformed airflow test failed (red). Verified activation of ignitor. Ohmed out valves 1&2 in range. Tested voltage supply to valves 95.6vdc on valve 2 valve 1 107.7vdc visually confirmed gas ignition unit will achieve flame but not enough for burner asm ignition. Found cause of concern to be pressure issue at valve asm. Needs new valve assembly. REQUIRES AUTH ; ordrng 1 AGM30063309 (GAS VALVE ASSEMBLY)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9671SG/AA
Near Plano, TX 75024
Lane
Job Details: 10/05/2023
Customer stated moisture is building up in fresh food area. Performed diagnostics found small omount of moisture around waterline feeding ice makers in fresh food area. Cycled both ice makers with no signs of leaking water. Service bulletin available for similar issues requires replacement of ice pipe assemblys with new icemaker trays if damaged. Current ice maker trays are leaking slightly. All other functions checked good at time of service. ; ordrng 2 DA97-21801C (Assy pipe water)s and 1 DA97-22160A (Ice maker) and 1 DA97-22162A (Ice maker)
We serviced a
HOTPOINT WASHER-TOPLOAD
Model HTW240ASK6WS
Near Dallas, TX 75211
Patrick
Job Details: 10/04/2023
"Replaced control, tested unit. All checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Plano, TX 75074
Lane
Job Details: 10/04/2023
Customer stated refrigerator stopped making ice. Performed diagnostics found faulty ice maker and auger. Ice room needs to be sealed. All other functions checked good at time of service. ; ordrng 1 DA97-15217D (Ice maker) and 1 DA97-12540G (Auger)
We serviced a
OTHER WALL OVEN
Model NOTAVAILABLE
Near Milton, WA 98354
Cameron M.
Job Details: 10/04/2023
"Customer concern is that neither upper or lower oven oven heat. Model and serial tag un-legible. Verified voltage supply to unit. Found worn contacts in upper and lower ovens infinite switches, causing no heat condition on bake cycle. Found upper oven broil element functions nut produces runaway temperatures, due to failed infinite switches. Also found open bake element in upper and lower ovens, causing no heat condition. Unable to produce part numbers due to inability to read model tag. Powered off unit as broil continues to heat without imput. Advised customer not to restor power. Needs new bake elements and infinite switches. AHS TO SUPPLY REQUIRES AUTH ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
KENMORE RANGE
Model KSEG700ESS0
Near Tacoma, WA 98404
Cameron M.
Job Details: 10/04/2023
"Customer concern is that range control is dead and oven powers on at random. Found failed touch pad, causing unit to not respond to customers imput. Found main control sending voltage to bake element without customer imput. Found failed display board, causing customer inability to determine cycle or temperature. Needs new main control, display board and console. Advised customer may take time to receive parts. REQUIRES AUTH AHS TO SUPPLY. ; ordrng 1 WPW10603096 (CNTRL-ELEC) and 1 WPW10453975 (CNTRL-ELEC) and 1 W10915661 (PANL-CNTRL)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV219AEW/XAA
Near Tacoma, WA 98407
Cameron M.
Job Details: 10/04/2023
"Customer concern is that dryer does not heat. Found shorted heater terminal, causing element to loose power and not heat. Also found element power supply wire corrosion, causing degradation of wireand causing terminal of element to short. Needs new element and wire spade. Follow up visit scheduled for 10/17 8-12 advised customer to not restore power to unit for safety ; ordrng 1 279457 (wire spade) and 1 DC97-14486A (ELEMENT)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11027072602
Near Spanaway, WA 98387
Cejay
Job Details: 10/04/2023
"Customer concern is that washer is showing 88 on display and will turn on by itself. Confirmed customer concern, washer is entering service mode caused by stuck buttons on UI. Needs new control panel before resuming diagnostics. AHS to supply requires Auth. ; ordrng 1 W10034450 (Control panel W)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AP/A5 51
Near Puyallup, WA 98374
Cejay
Job Details: 10/04/2023
"Customer concern is that washer will get stuck in near spin cycle. Pulled error codes Bc2, ub,dc1,dc,dc1,dc,8c1 needs new mems sensor and main pcb and sub PCB for B2c error, also needs door lock for DC and Dc1 errorFAH to supply. AUTH # 216927396. parts STS. Will contact customer for follow up appointment when all parts arrive.; ordrng 1 DC93-00278A (ASSY MODULE;MEMS SENSOR) and 1 DC64-00519D (SWITCH DOOR LOCK) and 1 DC92-01802P (ASSY PCB DISPLAY) and 1 DC92-01982A (PCB assembly)"
We serviced a
WHIRLPOOL RANGE
Model GR773LXSS 0
Near Enumclaw, WA 98022
Cejay
Job Details: 10/04/2023
"Installed previously ordered infinite switch, cycle tested burner all checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Plano, TX 75093
John
Job Details: 10/04/2023
Customer concern is DW door keeps falling. Confirmed door falling open. Found right side hinge had unhooked itself from spring. Reattached hinge to spring. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near McKinney, TX 75071
Chad A.
Job Details: 10/04/2023
Replaced slide assembly for freezer drawer. Replaced freezer ice maker and cycled with good fill. Replaced auger motor and bar drive for upper ice maker.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2 11
Near University Place, WA 98467
Cameron M.
Job Details: 10/04/2023
Installed previously ordered motor and pcb assembly. Cycle tested unit. All checks good
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Irving, TX 75060
Patrick
Job Details: 10/04/2023
"Replaced door boot, control, and heater. Tested unit on quick test. All checks good."
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA 00
Near Tacoma, WA 98408
Cameron M.
Job Details: 10/04/2023
"Customer concern is that dishwasher produces noise during operation and not mounted properly. Cycle tested unit, found stripped fanasm causing noise during operation. Needs new case vent and fan. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 DD81-02199A (Vent Fan) and 1 DD81-02198A (CASE VENT)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11060902990
Near Dallas, TX 75287
John
Job Details: 10/04/2023
Customer concern is dryer will not start. Found open thermal fuse causing no start. Replaced thermal fuse from truck stock. Found unit fails vent check. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.; used 1 WP3390719 (FUSE-THRML) from stock
We serviced a
WHIRLPOOL OTHER
Model GI15NDXZB0
Near Frisco, TX 75034
Chad A.
Job Details: 10/04/2023
Replaced tube from pump to evap plate.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA45H7000AW/A2
Near Wylie, TX 75098
Lane
Job Details: 10/04/2023
Installed drain pump. Unable to perform function test. Washer is in garage away from water and electrical supply. Customer is responsible for installation of washer.
We serviced a
GE WASHER-TOPLOAD
Model PTW600BSR1WS
Near Garland, TX 75040
Lane
Job Details: 10/04/2023
Customer stated washer shakes alote and lid broke. Performed diagnostics found broken lid. Performed function test foumd customer instruction needed on load size and sorting with proper cycles selection. All functions checked good at time of service. ; ordrng 1 WH10X35297 (Glass lid white)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Plano, TX 75093
John
Job Details: 10/04/2023
Customer concern is DW door keeps falling. Confirmed door falling open. Found right side hinge had unhooked itself from spring. Reattached hinge to spring. All checks good.
We serviced a
GE DISHWASHER
Model PDWT200V00BB
Near Plano, TX 75093
John
Job Details: 10/04/2023
Installed new door gasket. All checks good.
We serviced a
KENMORE DISHWASHER
Model 72214673.710
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 10/04/2023
"Customer concern is that dishwasher does not start cycle without excessive manipulation of door. Verified level of unit, good. Checked for door binding or contact with surrounding cabinets, none. Unit not secured in cavity side mounting screws pulled through brackets allowing for potential movement in cavity. Found failing contacts in door switch, causing unit to not recognize door position. Needs new door switch asm. Follow up visit scheduled for 10/10 1-5 collected 151.16 via card payment. ; ordrng 1 AGM76209501 (PARTS ASSEMBLY,SVC)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV330AEW/XAA
Near Orting, WA 98360
Cameron M.
Job Details: 10/04/2023
"Customer concern is that dryer does not heat. Customer advised unit vent into laundry room. Verified voltage supply, good 240v. Found open element causing unit to not heat. Needs new element installed new element. Cleaned and vacuumed inside of unit. Reinstalled vent. Preformed airflow test, failed (red) ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/04/2023
"Installed previously ordered door handle, Verified functionality of handle and door operation. All checks good."
We serviced a
GE DISHWASHER
Model GDT550PYR3F3
Near Edgewood, WA 98372
Cejay
Job Details: 10/04/2023
"Customer concern is that dishwasher is still leaking after repair. Confirmed leak coming from fill funnel. Uninstalled and reinstalled fill funnel, installed middle spray arm. Cycle tested unit Uninstalled from cabinet. Unit still leaks. After further investigation, part installed was is replaced by updated part number as per service bulletin. Unit needs updated fill funnel. ; ordrng 1 WD12X22158 (FUNNEL FILL ASM)"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN2WW
Near Buckley, WA 98321
Cejay
Job Details: 10/04/2023
"Customer concern is that washer is not spinning clothes out all the way. Found worn belt preventing washer from reaching final spin rpm, needs new belt. Follow up scheduled for 10/13 8-12pm; ordrng 1 WH01X27538 (BELT DRIVE)"
We serviced a
KENMORE REFRIGERATOR
Model 79572053118
Near Dallas, TX 75206
Patrick
Job Details: 10/04/2023
"Customer concern, unit not cooling. Confirmed. Compressor running, unit at room temp. Static pressure 50psi, no leak. Must replace compressor and drier."
We serviced a
GE WASHER-TOPLOAD
Model GTW540ASPWS
Near Rockwall, TX 75087
Patrick
Job Details: 10/04/2023
"Customer concern, unit leaking during use. Found clogged wall drain."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF330ANW/XAA 01
Near Lewisville, TX 75067
Chad A.
Job Details: 10/04/2023
"Customer stated washer will not tumble. On arrival found spinner assembly broken and damage to outer tub. Rear tub with bearing and inner tub assembly needed for repair. Unable to test for any other failures due to this condition. ; ordrng 1 DC97-15328L (DISCONTINUED) and 1 DC97-15478A (ASSY DRUM;WF419AAW/XAA?) and 1 DC97-15596A (ASSY SEMI TUB FRONT;ACE,WF419AAW,)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Dallas, TX 75238
Lane
Job Details: 10/04/2023
Cus5omer stated ice maker stopped producing. Performed diagnokstics found ice maker and auger need replacing. Ice room needs to be sealed. All other functions checked good at time of service. ; ordrng 1 DA97-13718C (Ice maker) and 1 DA97-12540K (Auger)
We serviced a
KENMORE WASHER-TOPLOAD
Model 11082347800
Near Dallas, TX 75229
Lane
Job Details: 10/04/2023
Customer stated washer would not drain. Performed diagnostics found drive motor faulty. Motor to weak to move drive system. Transmission is seeping oil. Parts needed have been discontinued.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP24468UF0A
Near The Colony, TX 75056
Lane
Job Details: 10/03/2023
"Installed user control and performed multiple function tests. Control panel became responsive immediately after power was restored. Al, buttons function without issue."
We serviced a
JENN-AIR RANGE
Model JGD8430ADS
Near Lewisville, TX 75056
Lane
Job Details: 10/03/2023
Burner switch stem broke during kmob installation. Switch will also need to be replaced. Previous issue with continuous sparking has not been experienced since last service.; ordrng 1 WP74010783 (Fan switch)
We serviced a
GE WALL OVEN
Model JT5500SF3SS
Near Irving, TX 75063
Lane
Job Details: 10/03/2023
Installed seals included in service repair kit. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model PDT715SYN5SS
Near Dallas, TX 75218
Patrick
Job Details: 10/03/2023
"Customer concern, unit makes loud rumble during use. Motor intermittently shakes violently and losses pressure during wash cycle. Customer to investigate factory warrantee coverage."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Garland, TX 75040
Patrick
Job Details: 10/03/2023
"Customer concern, fz light inop. Must replace. ; ordrng 1 W11602886 (Led module)"
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Puyallup, WA 98374
Cejay
Job Details: 10/03/2023
Customer concern is that display is flashing. Upon arrival for corrupted display. Needs new display board. Advised customer part shows out of stock and may take time to receive. Collected payment via card. ; ordrng 1 DG07-01005A (LED DISPLAY)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB0
Near Spanaway, WA 98387
Cejay
Job Details: 10/03/2023
"Customer concern is that dishwasher is leaking from air gap. Removed clog from airgap, no stored error codes, preformed visual inspection under unit, preformed service cycle, advised dishwasher is fully operational as designed."
We serviced a
GE DISHWASHER
Model GDF530PGMOWW
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/03/2023
"Installed previously ordered element, cycle tested unit. All checks good"
We serviced a
JENN-AIR RANGE
Model n/a
Near Tacoma, WA 98444
Cejay
Job Details: 10/03/2023
"Customer concern is that range glass top is damaged and door handle is damaged. Unit is missing model and serial tag. Needs new glass top and door handle trim, unable to source parts due to missing data tag, AHS to research. Requires Auth. ; ordrng 1 Glasstop (Glass top) and 1 Handletrim (Handle trim)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAH20
Near Enumclaw, WA 98022
Cameron M.
Job Details: 10/03/2023
"Customer concern is that dishwasher top rack falls down preventing large plates from being loaded in bottom rack, poor wash quality leaves food and soap at end of cycle requiring second wash cycle. Found broken adjusters causing top rack to drop to lowest position preventing proper loading and wash results for top rack. Preformed cycle test via service mode , no mechanical defect found. Cycle tested unit 3x Via regular wash cycle, found heavy suds in unit, causing poor wash quality and slow drain result. flushed suds from unit cycle tested unit once again. found separation of spray arms causing poor wash pressure during operation. Needs new spray arms and adjuster kit follow up visit scheduled for 10/11 1-5 ; ordrng 1 W10712395 (ADJUSTER) and 1 WPW10498900 (ARM-SPRAY) and 1 W10837249 (ARM-SPRAY)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Tacoma, WA 98408
Branden W.
Job Details: 10/03/2023
Customer concern is that dishwasher will shut down mid cycle with error. Seems to happen after detergent dispenses. Found overflow tray full of water causing error and unit to shut down. Cleared tray. Found dishwasher unlevel leaning forward. Leveled dishwasher. Brought front up 1.25 inches overall. Cycle tested. No water in tray. Advised to monitor and call if issue returns.
We serviced a
WHIRLPOOL DRYER-GAS
Model WGD5620HW0
Near Tacoma, WA 98444
Branden W.
Job Details: 10/03/2023
"Customer concern is that dryer makes noise and turns off. Found seized idler pulley causing noise and worn belt. Replaced idler and belt. Vacuumed inside of dryer. Unable to duplicate dryer shutting off. Did find improper exterior vent cap installed causing very poor airflow. Advised customer exterior vent cap needs to be replaced to restore proper airflow. Dryer operating as designed. ; used 1 W10837240 (BRACKET), and 1 661570V (BELT) from stock"
We serviced a
KENMORE RANGE
Model ="79079623700"
Near Coppell, TX 75019
John
Job Details: 10/03/2023
"Installed new switches and display board. Oven now heats but still erroring out during preheat. Set unit to 350, once relay closes unit heats but display goes blank. Convection fan not moving in convection bake mode. Unit only heating to 270 and then stops completely and turns off. Recommend replacing control board, display board, and relay board.; ordrng 1 316460203 (Control board) and 1 316460300 (Display board) and 1 316443922 (Relay board)"
We serviced a
LG WASHER-TOPLOAD
Model WM1455HWA
Near Dallas, TX 75204
John
Job Details: 10/03/2023
Customer concern is washer leaking. Confirmed leak from door. Found door boot drain completely clogged with hair causing water to overfill drain boot and leak from door. Also found broken wheels on aftermarket roller cart causing unit to lean forward and to the left and have difficulty balancing load. Advised Customer that cart is not covered by warranty but will need to be repaired in order for unit to be able to balance load. All other checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4850HW0
Near Dallas, TX 75211
John
Job Details: 10/03/2023
Installed new timer. All checks good.
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Dallas, TX 75243
Patrick
Job Details: 10/03/2023
Replaced circulation assy. Tested unit. All checks good.
We serviced a
GE RANGE
Model JBS160DM3WW
Near Buckley, WA 98321
Cameron M.
Job Details: 10/03/2023
"Customer concern is that FR produces sparks from recptical, RR,FL burner alternates on and off , RL burner looses power . Found faulty recpticals of FL,RR causing elements to lose power and arch. Found manufacture service bulletin specific to unit addressing cycling power of element, cycling power of 6inch burners in normal operation. Customer advised 6inch elements only cycle 50% of time during operation, per manufacturer elements should be replaced due to failure of thermostat in elements. Needs new 6inch elements, 8 inch elements and element recpticals for 8 inche elements. Customer declined repair at this time. Collected 129 +tax via card payment"
We serviced a
GE RANGE
Model JBS55DM2WW
Near Buckley, WA 98321
Cameron M.
Job Details: 10/03/2023
"Customer concern is that bake element broken in multiple pieces, and front left burner not turning off. Found faulty contacts in infinite switch, causing burner to not power off without switch being wiggled. Found open bake element causing oven to not heat. Needs new element and infinite switch. Follow up visit scheduled for 10/11 8-12; ordrng 1 WB44T10010 (Bake Eleme... RANGE OVEN BAKE ELEMENT) and 1 WB24T10146 (RANGE SURFACE ELEMENT CONTROL)"
We serviced a
KENMORE WASH/DRY COMBO
Model ="79641002610"
Near Puyallup, WA 98374
Branden W.
Job Details: 10/03/2023
"Customer concern is that unit does not drain and adds water in dry cycle. Found failed drain pump causing no drain. Found failed board causing water to be added during dry cycle. Also Found rear tub bearing failure causing basket to shake and knock. Needs new drain pump, board, rear tub, and basket assembly. ; ordrng 1 4681EA2001T (MOTOR ASSEMBLY,AC,PUMP) and 1 EBR79950243 (PCB ASSY-MAIN) and 1 AJQ73674305 (TUB ASSY-OUTER) and 1 AJQ73674406 (TUB ASSEMBLY,DRUM) and 1 4036ER4001F (GASKET)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW0
Near Spanaway, WA 98387
Branden W.
Job Details: 10/03/2023
Customer concern is that load and go detergent no dispensing and washer is not balanced. Found dispenser and pump clogged. Cleared both. Leveled washer. Cycle tested. Unit operating as designed.
We serviced a
GE WASHER-TOPLOAD
Model GTW330ASK0WW
Near Dallas, TX 75227
Patrick
Job Details: 10/03/2023
"Customer concern, no power to unit. Confirmed. Found shorted outlet. 86vac to line, 30vac to neutral. Electrician must correct source voltage."
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA05
Near Mesquite, TX 75149
Patrick
Job Details: 10/03/2023
"Customer concern, unit flooded house. (again) Water pouring constant from cracked filter housing. (Again) Confirmed. Removed 6 gallons of water from pantry drawer and ff floor. Must replace evap cover, pantry damper, filter housing and defrost thermistor. (Again) Parts listed as NLA. Turned water off to unit. ; ordrng 1 DA97-12609C (Evap fan assy) and 1 DA97-07189E (Pantry damper assy) and 1 DA82-02866A (Filter housing assy) and 1 DA32-10105X (Thermistor)"
We serviced a
GE DISHWASHER
Model GDT535PSJ5SS
Near Richardson, TX 75080
John
Job Details: 10/03/2023
"Customer concern is DW will not power on. Confirmed unit DOA upon arrival. Cycled power, no change. Found NuFi devise recieving power from control board and firmware update required. After updating firmware, unit became completely unresponsive. Recommend replacing control board and UI board.; ordrng 1 WD21X31910 (Configured UI Board) and 1 WD21X24900C (Control Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Wylie, TX 75098
Lane
Job Details: 10/03/2023
Customer stated unit cooled some then fresh food area began to rise in temperature. Performed diagnostics foumd refrigerator won't go into diagnostics mode. System seems to run constantly without cycling off. Temperatures are well below normal operation in freezer. All sensors and controls have been replaced. Unit has had over five repair attempts since purchase. All parts have been replaced at some point that have any control over cooling or function. Sealed system has been serviced twice within manufacture warranty. No further options are available to correct issue. Refrigerator is non repairable.
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Coppell, TX 75019
Lane
Job Details: 10/03/2023
Installed pcb and performed function test. Dishwasher completed initial start up procedure. Ran beginning of normal Cycle without issue. Advised customer due to lighting strike possible further issues may need to be addressed. Letting dishwasher run for full cycle. If no faults are generated no further repair is needed.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25C2EXB00
Near Lewisville, TX 75067
Lane
Job Details: 10/03/2023
Customer stated refrigerator stopped making ice and cooling. Performed diagnostics found compressor super heated and not pumping refrigerant. Let compressor cool off and attempted to start sealed system. Compressor wouldn't start and became excessively hot. Condenser fan didn't come on during attempted restart. Sealed system is jot working.
We serviced a
GE LAUNDRY CENTER
Model GUD24ESS1WW
Near Carrollton, TX 75010
John
Job Details: 10/03/2023
Customer concern is washer making strange noise. Ran diagnostics and found noise that customer is speaking of is drain pump running dry once water has been evacuated. Advised Customer that noise is normal. Advised Customer about what each cycle does and what to expect from unit. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2 02
Near Carrollton, TX 75007
John
Job Details: 10/03/2023
Installed new rollers idler and belt. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE5000AYW
Near Puyallup, WA 98375
Cameron M.
Job Details: 10/03/2023
Installed previously ordered element and roller assemblies. Cycle tested unit. All checks good collected remainder balance via card payment
We serviced a
GE WALL OVEN
Model PT916SR1SS
Near Tacoma, WA 98499
Cejay
Job Details: 10/03/2023
Customer concern is that lower wall oven is not heating and shuts off right after starting a cycle. Oven sensor out of range at 2360k ohms. Found failed oven sensor and main control. Needs new temperature sensor and main control. Follow up scheduled for 10/12 10-2pm; ordrng 1 WB21T10018 (SENSOR ASM) and 1 WB27T11442 (CONTROL OVN)
We serviced a
LG WASHER-TOPLOAD
Model WT7200CW
Near Tacoma, WA 98498
Cejay
Job Details: 10/03/2023
"Customer concern is that washer is making a noise during agitation, cycle tested washer with a load found washer bottomed out causing motor bolt to make contact with the ground causing noise and tub movement durring operation. Raised and leveled unit. Cycle tested washer with a load, all checks good."
We serviced a
GE RANGE
Model P2S975SEM1SS
Near Graham, WA 98338
Cameron M.
Job Details: 10/03/2023
"Customer concern is that RL,RR,FR receive no spark for ignition. Inspected burner bodies and orifices all clear and clean with exception of RR burner body, found debris clogging gas port ,resulting in no ignition. Cleared buildup burner functioning properly. Found faulty grounding due to degraded ignitor harness, causing burners to not ignite. Needs new harness. Advised customer parts are NLA with all part sorces. No repair available."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lakewood, WA 98498
Cejay
Job Details: 10/03/2023
"Installed previously ordered main control and water inlet, cycle tested unit for leaks and to verify repair, all checks good."
We serviced a
WHIRLPOOL RANGE
Model RF315PXEQ 0
Near Tacoma, WA 98445
Cejay
Job Details: 10/03/2023
"Customer concern is that RR burner is not heating. Found loose recptical mount causing reptical to fall, adjusted mount, cycle tested burner, burner is now operational."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MAV6451AWW
Near Spanaway, WA 98387
Cejay
Job Details: 10/03/2023
"Installed previously ordered guide tube, cam, plunger, lid switch, drive belt and timer. Cycle tested washer rinse and spin cycle, all checks good."
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Prosper, TX 75078
Chad A.
Job Details: 10/02/2023
"Installed parts sent home from GE. Replaced drive motor ,timer, and wiring harness. Cycled unit multiple times and heating everything it was tried."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6000AG0
Near Puyallup, WA 98372
Cejay
Job Details: 10/02/2023
"Customer concern is that washer had shown an error code and is leaking, pulled error codes F9E1, F0E4,F0E1,F9E1. Preformed cycle test, suds alarm, confirmed unit dose drain. found debris on door glass causing leak concern. Cleared pressure hose of clog causing suds alarm, cycle tested washer a second time to verify repair. All checks good. Advised customer on running regular cleaning cycles."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW2
Near Puyallup, WA 98372
Cejay
Job Details: 10/02/2023
"Customer concern is that washer is making a knocking noise and is going OOB. Pulled error codes F0E3,F0E5,F2E1,F0E3. Visual inspection of slider disk is good, cycle tested washer with a load and confirmed customer concern of noise, advised customer some noise is normal operation. No mechanical or component failures at time of service."
We serviced a
LG WASHER-TOPLOAD
Model WT1501CW
Near Graham, WA 98338
Cejay
Job Details: 10/02/2023
"Customer concern is that the washer is filling with hot water instead of cold, takes a long time to fill long t8me to wash and had shown an error. Found hot and cold supply lines reversed and inlet screens clogged. Corrected water supply lines and cleaned inlet screens. Cycle tested washer, all checks good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW0
Near Graham, WA 98338
Cejay
Job Details: 10/02/2023
Customer concern is that washer is leaking from the front. Found 3 small holes in door seal causing washer to leak. Needs new door seal. Also note door seal is not aligned correctly. Customer declined repair at time of service.
We serviced a
SUB ZERO REFRIGERATOR
Model n/a
Near Plano, TX 75093
Chad A.
Job Details: 10/02/2023
"Customer stated refrigerator not cooling properly. Performed tests and found refrigerator evap coil clear of frost but cold control open. Need control for repair. ; ordrng 1 4201260 (Control,ref)"
We serviced a
KENMORE DISHWASHER
Model 66513973K017
Near Plano, TX 75074
Chad A.
Job Details: 10/02/2023
Cycled unit to test. Pump filter clean and sump free of any debris. All spray arms clear and functioning properly. Soap cup functions and drain pump working good. No failures detected at time of service.
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW02
Near Dallas, TX 75287
Lane
Job Details: 10/02/2023
Customer stated washer was beeping when not in use. Performed diagnostics found faulty user control still advise replacing door switch assembly. All other functions checked good at time of service. Contacting customermwhen parts arrive.; ordrng 1 205214P (Control panel) and 1 205578 (Switch assembly)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6000XW2
Near Dallas, TX 75218
Lane
Job Details: 10/02/2023
Customer stated washer gave code for failure to drain. Performed diagnostics found clogged pump. Cleaned drain pump and performed multiple function and leak tests. All functions checked good at time of service. Advised customer no warranty on foreign objects.