Near Orting, WA 98360
Branden W.
Job Details:
06/02/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01
Customer complaint that dryer makes noise. Found worn rear drum roller causing noise. Replaced roller. Cleaned and lubed others. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Near Orting, WA 98360
Branden W.
Job Details:
06/02/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01
Customer complaint that washer knocks and shakes in spin cycle. Tested without and with a load. Washer operates properly. Found pedestal flexing and creaking. Advised no issues with washer.
Near Gig Harbor, WA 98332
Branden W.
Job Details:
06/02/2020
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01
Customer complaint that upper washer leaks and produces LC1 error after previous company (AE Factory Service) replaced top and lid assembly. Found too not installed fully on right side allowing water to leak. Installed top properly. Cycle tested through full rinse and spin and wash portion of normal cycle. All checks good.
Near Tacoma, WA 98498
Branden W.
Job Details:
06/02/2020
DISHWASHER WHIRLPOOL WDF320PADW1
Customer complaint that dishwasher leaks from airgap and it's not drying. Removed and cleaned hose from airgap to disposal. Hose was clear. But is to small in diameter and causes water to back up. Advised a plumber is needed to install proper hose. Cycle tested dishwasher. No issues found. Good temp from element. Advised to make sure heated dry is turned on. Cleaned sump filter.
Near Milton, WA 98354
Jacob P.
Job Details:
06/02/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01
"Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Test cycled, all checks ok; used 1 Dc93-00634a (Idler pulley), and 1 Dc97-14486a (Heating element) from stock"
Near Graham, WA 98338
Jacob P.
Job Details:
06/02/2020
WASHER-TOPLOAD MAYTAG MVWC565FW0
"Customer complaint of unit not washing on bulky cycle. Found f8e1 error stored (long fill). Found cold water inlet valve screen plugged. Cleaned out screen. Test cycled, all checks ok."
Near Federal Way, WA 98003
Jacob P.
Job Details:
06/01/2020
COOKTOP KENMORE 91142475890
"Customer complaint of front right burner always on high, and that front right, front left, and rear left burners spark when trying to reseat element. Found bad contacts in infinite switch causing it to always be on high. Also found both large elements broken and unmounted, and loose receptacles causing sparks. Needs new infinite switch, large burners and receptacles. Inifnite switch discontinued, AHS to supply parts. Subbed online for auth, auth code 110SSSA; ordrng 1 WB23M1 (Infinite switch) and 2 WB30X253 (Surface element)s and 3 WB17X210 (Element receptacle)s"
Near Tacoma, WA 98444
Branden W.
Job Details:
06/01/2020
DRYER-ELECTRIC KENMORE 11087571601
Customer complaint that makes noise. Found blower housing full of debris. Cleaned housing. Also found moisture sensors broken. Needs new sensors. ; ordrng 2 WP3387223 (Moisture sensor)s
Near Puyallup, WA 98372
Branden W.
Job Details:
06/01/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03
Customer complaint of 3C error. Wash pump not working. Pump ohms in range at 10.7 all legs. No voltage from main board to pump. Needs new pump. Scheduled for 6-5 8-12; ordrng 1 DD82-01337A (Main PCB)
Near Graham, WA 98338
Branden W.
Job Details:
06/01/2020
RANGE FRIGIDAIRE FES367ECB
Customer complaint that bake element is broken and door glass is dirty. Found broken bake element. Needs new bake element. We will take door apart to let customer clean glass on return trip. 6-4 1-5; ordrng 1 318255401 (Bake element)
Near Graham, WA 98338
Branden W.
Job Details:
06/01/2020
OTHER FRIGIDAIRE PLHS68EESB2
"Customer complaint that water dispenser paddle is broken and ice maker does not work. Found ice maker functions but does not get water. Water filter removed causing no water. Also found paddle for water broke. Per customer's request, replacing filter with bypass. Reschedule 6-4 1-5; ordrng 1 241680503 (Module-paddle) and 1 241685703 (Padle) and 1 242227702 (Bypass filter)"
Near Graham, WA 98338
Branden W.
Job Details:
06/01/2020
WASHER-TOPLOAD GE GTW330ASK3WW
Customer complaint that washer will not operate. Found failed lid lock causing unit to not run a cycle. Replaced lid lock. Also found drain pump not operating. Cleaned pump. Cycle tested. All checks ok. ; used 1 WH01X27954 (LID LOCK QUICK RELEA) from stock
Near Spanaway, WA 98387
Branden W.
Job Details:
06/01/2020
RANGE GE JGBP30WEW1WW
Installed new ignitor. Cycle tested. All checks ok.
Near Tacoma, WA 98445
Branden W.
Job Details:
05/27/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11
Customer complaint that washer turns on or off by itself. Found DDC (add a door lock) and SC (drain) errors stored. Lock ohms at 46. Switch is good. Cleaned debris from drain filter. Cycle tested in quick wash. Advised to make sure add a garment door is properly closed. All ops ok at time of service.
Near Tacoma, WA 98498
Branden W.
Job Details:
05/27/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
Customer complaint that dryer is not heating. Found open heating element causing no heat. Replaced element. Lubed rollers. Cycle tested. All checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Tacoma, WA 98498
Jacob P.
Job Details:
05/27/2020
WASHER-TOPLOAD KENMORE UNAVAILABLE
"Customer complaint of unit not working. Found case bent and not secured to frame and back panel not secured to frame. Realigned case and secured back panel to frame. Was unable to full test unit due to customer having machine in their living room. Machine agitates and spins fine. Found agitator cap missing, needs new agitator cap. No model and serial tag. Called in for auth, claim denied due to failure occurring before policy started. Auth code 63NJHL."
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
05/27/2020
RANGE JENNAIR n/a
"Installed previously ordered burner head and bake element. Test cycled, all checks ok."
Near Tacoma, WA 98445
Branden W.
Job Details:
05/27/2020
DISHWASHER WHIRLPOOL WDT780SAEM1
Customer complaint that dishwasher not washing or dissolving detergent pods. Cycle tested in normal and service modes. Good spray arm movement and pressure. 120 degree water temp to dishwasher. Found food debris and stickers in dishwasher. Cleaned filters and seals. Used detergent pod on normal wash. Pod dissolved in a minute or two. Only issue found was detergent dispenser has broken cover. Needs new dispenser. ; ordrng 1 W10861000 (Detergent dispenser)
Near Puyallup, WA 98374
Branden W.
Job Details:
05/27/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03
"Customer complaint that washer is leaking when water supply is on. Found inlet valve body has a crack causing leak. Needs new inlet valve assembly. Left water off. Rescheduled for 5-29 10-2; ordrng 1 DC97-15459H (VALVE WATER;AC110-127V,RUBBER SEALING, 4)"
Near Sumner, WA 98391
Branden W.
Job Details:
05/27/2020
WASHER-TOPLOAD LG WT5680HWA
"Customer complaint that washer will continuously drip and fill dispenser. Also that bleach dispenser not draining. Cleared plug in bleach dispenser. Found inlet valve seeping water. Needs new valve. Rescheduled for 6-3 10-2; ordrng 1 5221EA1008F (VALVE ASSEMBLY,INLET)"
Near Tacoma, WA 98445
Branden W.
Job Details:
05/27/2020
WASHER-TOPLOAD KENMORE 11027741600
"Customer complaint that washer has broken fabric softener dispenser, smells and doesn't clean properly. Found fabric softener dispenser cracked. Needs new dispenser. Found worn dog agits causing poor agitation. Needs new dispenser and dog agits. Advised to run numerous cleaning cycles to eliminate smell. Next service 6-5 1-5. ; ordrng 1 WP8528278 (DISPENSER) and 1 80040 (Dog agit set) and 1 WP358237 (Bolt)"
Near Tacoma, WA 98498
Branden W.
Job Details:
05/23/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04
Customer complaint that dryer makes noise when running. Found both rear rollers worn causing noise. Replaced rollers. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 2 DC97-16782A (DRUM ROLLER) from stock
Near Puyallup, WA 98375
Branden W.
Job Details:
05/23/2020
RANGE SAMSUNG NE595R0ABSR/AA
Customer complaint that oven takes too long to preheat. And that convection fan not working. Found convection fan motor burned out. Causing no air movement. This is also causing long preheat times. Needs new convection fan motor. Rescheduled for 5-29 1-5; ordrng 1 DG96-00110E (Convection motor)
Near Kent, WA 98030
Branden W.
Job Details:
05/23/2020
WASHER-FRONT LOA SAMSUNG WF42H500AW/A2
Customer complaint that washer door will not close. Found door lock seized. Needs new door lock. Rescheduled for 5-29 10-2; ordrng 1 DC64-00519B (Door lock)
Near Buckley, WA 98321
Branden W.
Job Details:
05/23/2020
WASHER-TOPLOAD MAYTAG MVWB835DW1
Customer complaint that washer will not fill. Found errors F3-E2. F8-E1 errors stored. Both errors are water supply issues. Found hot and cold fill valve not opening causing unit to not fill. Needs new inlet valve assembly. Next appointment 5-27 10-2; ordrng 1 W11165546 (Inlet valve assembly)
Near Tacoma, WA 98445
Branden W.
Job Details:
05/22/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 01
LC1. 3C2. DC 5C. CR. Errors stored. Customer complaint that washer will not finish cycle. Found 3C2 error. Motor not moving. Per Samsung tech guide. Needs new inverter board. Advised customer that they will need to make washer accessible as we will need to be able to get to the back of it for the repair. ; ordrng 1 DC92-02076A (ASSY COVER PCB)
Near Spanaway, WA 98387
Branden W.
Job Details:
05/22/2020
RANGE GE JGBP30WEW1WW
Customer complaint that oven does not heat. Found failed bake ignitor causing unit to not light. Needs new ignitor. Ordered ignitor. Return visit 5-27 1-5; ordrng 1 WB2X9154 (Ignitor)
Near Tacoma, WA 98408
Branden W.
Job Details:
05/22/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03
Customer complaint that dryer makes squealing noise. Found worn drum roller. Replaced roller. Cleaned and lubed other rollers. Vacuumed inside of dryer. Performed airflow test. Test failed. Advised to have dryer duct cleaned ASAP. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Near Edgewood, WA 98372
Branden W.
Job Details:
05/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer complaint that dishwasher will not wash. Test voltage to wash pump. 120v. Plugged back in and pump ran. Tested several times. Pump runs good at this time. Advised to call if issue returns. Also advised to install dishwasher on runner boards same size as flooring.
Near Tacoma, WA 98409
Jacob P.
Job Details:
05/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Customer complaint of unit just filling and not washing and 'add dish' light is on. Upon arrival, asked customer to start dishwasher for us to try and reproduce issue, machine started washing. Advised customer that 'add dish' light is just an information light that you can add more dishes without restarting the cycle. Checked connections at control board and wash pump, checked for breaks in the wire harness, all checks ok. Reinstalled unit and tested again, all checks ok. Advised customer to call back if problem persists."
Near Puyallup, WA 98373
Branden W.
Job Details:
05/21/2020
RANGE SAMSUNG FE710DRS/XAA 01
"Customer replaced power plug at wall. Power cord now sitting properly with good connection. Range still shutting down intermittently. All connections are tight. No errors stored. Unable to reproduce issue at time of service. Per Samsung tech guide, need to replace main power board. Prior company has replaced a couple boards already. Submitted to AHS for repair/replace decision. ; ordrng 1 DE92-02439D (Main pcb), states that autho needed"
Near Lakewood, WA 98498
Jacob P.
Job Details:
05/21/2020
RANGE WHIRLPOOL WFG550S0HZ
Customer complaint that unit will not bake. Found broken igniter causing no bake ignition. Needs new igniter.; ordrng 1 WP9758079 (Igniter)
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/21/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4
Customer complaint that washer will not run cycle. Found main board loses power in agitation and shuts down. Needs new main board. Rescheduled for 5-28 10-2; ordrng 1 DC92-02005A (Main pcb)
Near Orting, WA 98360
Branden W.
Job Details:
05/21/2020
COOKTOP GE JGP336BED1BB
Customer complaint that front right burner does not ignite. Found ignitor switch on valve not sending voltage. Needs new switch. Gas cooktop will need to be removed to repair. Rescheduled for 5-27 1-5; ordrng 1 WB24T10071 (SWITCH GAS VALVE) and 1 WB02X26088 (Foam tape)
Near Tacoma, WA 98404
Branden W.
Job Details:
05/21/2020
DRYER-ELECTRIC MAYTAG MEDC465HW0
Complaint of no heat. Power cord removed prior to service. Found open thermal cut off. Replaced thermal cut off and hi limit thermostat. Found crushed vent behind dryer causing no airflow and dryer to overheat. Reinstalled power cord. Advised that dryer vent needs to be corrected before using dryer. Dryer ops as designed. ; used 1 W10900067 (CUTOFF-TML) from stock
Near Buckley, WA 98321
Branden W.
Job Details:
05/21/2020
DISHWASHER GE PDT845SSJ0SS
Customer complaint that dishes aren't getting dry. Found Error F128 (no rinse aid) stored. Cycle tested all components. All ops good. Advised that rinse aid is needed for proper drying. Also advised that drying fan runs for 90 minutes after cycle says it is complete unless door is opened. Calibrated turbidity sensor. All checks ok.
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
05/21/2020
RANGE SAMSUNG NE59M4320SS/AA
Customer complaint of control panel doesn't work. Tested all settings / buttons all checks ok. Advised customer to call back if problem persists.
Near DuPont, WA 98327
Jacob P.
Job Details:
05/21/2020
RANGE WHIRLPOOL GFE461LVS0
"Customer complaint of no power to unit. Testes power into the unit, found breaker was switched off. Switched breaker back on test cycles all checks ok"
Near Auburn, WA 98002
Branden W.
Job Details:
05/21/2020
DRYER-ELECTRIC KENMORE n/a
Complaint that dryer does not work after car hit power transformer. Dryer is missing the model and serial tag. Found open thermal fuse causing dryer to not run. Replaced thermal fuse. Cycle tested. Dryer operates properly. Unable to perform airflow test as dryer duct has a large hole in it. Advised that duct should be replaced ASAP. ; used 1 WP3392519 (FUSE-THRML) from stock
Near Tacoma, WA 98406
Branden W.
Job Details:
05/21/2020
RANGE KITCHENAID KGRT607HBS5
Customer complaint that oven does not bake. Found open bake ignitor causing unit to not bake. Replaced ignitor. Cycle tested to 350 degrees found temps about 25 degrees low. Calibrated temps. Oven operates properly. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Near Buckley, WA 98321
Branden W.
Job Details:
05/21/2020
DISHWASHER FRIGIDAIRE LFD2426TF2A
Customer complaint that dishwasher might be leaking. Removed dishwasher and found plumbing line inside of wall behind dishwasher leaking when dishwasher drains. No leaks from dishwasher. Rear wall is rotted and has mold. Subflooring also soaked. Advised customer of issue. Left dishwasher unmounted at customer request.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/21/2020
WASHER-FRONT LOA MAYTAG MFV9700SQ1
Customer complaint that washer not finishing cycle. Found washer draining slow causing unit to time out and produce SUD error. Cleared drain pump. Cycle tested. All checks ok.
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/21/2020
DISHWASHER GE GDT695SSJ0SS
Installed new sensor and cut off. Cycle tested. All checks ok
Near Spanaway, WA 98387
Branden W.
Job Details:
05/21/2020
DRYER-ELECTRIC MAYTAG MED9800TQ0
Customer complaint that dryer takes 2 or more cycles to dry clothes. Ran airflow test. Test partially restricted. Good temps at 185 degrees on high. Found moisture sensors unresponsive causing dryer to shut off too soon. Cleaned moisture sensors. All checks ok.
Near Lakewood, WA 98499
Branden W.
Job Details:
05/20/2020
DISHWASHER KENMORE 66513773K600
Installed new wash pump. Cycle tested x3. All ops good. No leaks. Dishwasher has another load line tied in at junction box (disposal) that line ran under dishwasher frame and has hole in it. Taped hole in romex jacket. Advised customer about possible hazard.
Near Tacoma, WA 98445
Branden W.
Job Details:
05/20/2020
RANGE KENMORE 79094203317
Installed new terminal block and customer provided power cord. All checks ok. Range pulled out at time of service.
Near Auburn, WA 98001
Branden W.
Job Details:
05/20/2020
DRYER-ELECTRIC LG DLEX3250W
"Customer complant that drum baffle fell out. And Lint screen holder broke. Lint screen holder removed prior to service. Needs new moisture sensor bar, lint screen housing, baffle and screws. ; ordrng 1 4432EL1002A (Baffle) and 1 5209EL1002C (Duct assembly) and 1 4930EL2004D (Holder) and 4 1FTF0403399 (Screw)s and 2 1MTC0402632 (Screw)s"
Near Gig Harbor, WA 98335
Jacob P.
Job Details:
05/20/2020
RANGE JENNAIR n/a
"Customer complaint of broken bake element and front left burner does not ignite. Found popped bake element and plugged orifice on burner head, unable to remove blockage. Needs new bake element and burner head.; ordrng 1 WP71001680 (Bake element) and 1 WP7505P285-60 (Burner head)"
Near Puyallup, WA 98373
Branden W.
Job Details:
05/15/2020
RANGE SAMSUNG FE710DRS/XAA
Customer complaint is the range shuts off and restarts on it's own. Found power receptacle at wall broken causing power cord to not sit flush and lose connection. Advised they need an electrician to replace wall plug.
Near Tacoma, WA 98404
Branden W.
Job Details:
05/15/2020
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA
Washer basket spider support snapped causing unit to not spin properly. Advised of high cost to repair. No charge.
Near Tacoma, WA 98444
Jacob P.
Job Details:
05/15/2020
DISHWASHER KITCHENAID KUDC10FXSS6
Installed previously ordered top right slide cycle tested all checks ok
Near Puyallup, WA 98371
Branden W.
Job Details:
05/15/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500W
Installed new main control. Cycle tested. All checks ok
Near Sumner, WA 98391
Branden W.
Job Details:
05/15/2020
WASHER-TOPLOAD KENMORE 79631622310
Customer complaint that washer is leaking from right side. Found hole in outer tub causing leak. Needs new outer tub. Clutch assembly and suspension rods. Outer tub is NLA. ; rqstng P&A on 1 AJQ73614201 (Tub) and 1 AJK72989701 (Suspension rod) and 1 AEN73131403 (Clutch)
Near Tacoma, WA 98446
Branden W.
Job Details:
05/15/2020
WASHER-FRONT LOA GE GFWR4800F3WW
"Customer complaint that washer knocks and shakes in spin cycle. Found a lot of play in drum. Washer has worn tub bearings. Needs new tub, basket, seal and shocks. ; ordrng 1 WH45X10136 (Rear tub assembly) and 1 WH45X10137 (Basket and trunnion assembly) and 1 WH01X21994 (Tub seal) and 4 WH01X10727 (Shock)s"
Near Tacoma, WA 98444
Jacob P.
Job Details:
05/15/2020
WASHER-FRONT LOA KENMORE 41182311
Customer complaint of unit leaking. Found unit leaking from inlet valve. Replaced inlet valve. Test cycled all checks ok left failed part with customer.; used 1 5220FR2075L (Inlet valve) from stock
Near Tacoma, WA 98467
Jacob P.
Job Details:
05/15/2020
DRYER-ELECTRIC LG DLE1101W
"Customer complaint of d90 error and found vent behind dryer unattached. Ran air flow test with vent off and on, checks ok. Used worm clamp and attached vent to dryer. Cycle tested temps, all checks ok."
Near Tacoma, WA 98404
Branden W.
Job Details:
05/14/2020
LAUNDRY CENTER KENMORE 2661532413
Customer complaint Washer does not spin and dryer timer will not advance. Found washer motor harness and main harness broken. Also found suspension straps broken. Also found main board not sending voltage to motor capacitor. Also found dryer timer not moving. Needs new motor. Main harness. Suspension straps. Main board. Dryer timer. ; ordrng 1 WH49X20495 (TUB MOTOR) and 1 WL49X20360 (KIT SENSOR SPEED) and 4 WH01X20442 (STRAP ASSEMBLY)s and 1 WE04X22654 (Dryer timer) and 1 WH49X10101 (Washer main harness) and 1 WH12X10586 (Main control)
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/14/2020
DISHWASHER GE GDT695SSJ0SS
Customer complaint that dishwasher does not heat. Found tco open. Needs new tco and turbidity sensor. ; ordrng 1 WD21X22830 (Turbidity sensors) and 1 WD21X24096 (Cut off)
Near Graham, WA 98338
Branden W.
Job Details:
05/14/2020
DISHWASHER SAMSUNG DMT400RHS/XAA
Customer complaint is dishwasher is leaking from front towards end of cycle. Found leak from vent. Vent is not sealing. Also found torn door seal and failed door latch. Needs new vent assembly. Door seal and door latch; ordrng 1 DD94-01045A (Vent assembly) and 1 DD34-00002A (Door latch) and 1 DD62-00043A (Door seal)
Near Milton, WA 98354
Jacob P.
Job Details:
05/14/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01
"Installed previously ordered door seal. Test cycled, all checks ok."
Near Tacoma, WA 98409
Branden W.
Job Details:
05/14/2020
WASHER-FRONT LOA KENMORE 11047511701
Customer complaint that washer does not spin. Cycle tested in several cycles and service mode. Unit spins to 1k rpms. Tested with a load and found excessive vibration. Found pedestal is broken causing washer to shake. Advised customer pedestal not part of appliance and is not covered.
Near Federal Way, WA 98003
Branden W.
Job Details:
05/14/2020
DISHWASHER ELECTROLUX EIDW6305GS0
Customer complaint that upper rack is not getting clean. Found upper rack spray arm not turning freely and in wrong mounting position causing poor wash. Plastic bearing not seated properly in spray arm causing it to not rotate. Seated bearing and installed spray arm in proper position. 130deg water to dishwasher. Good spray pressure and arm movement. All ops good.
Near Puyallup, WA 98371
Branden W.
Job Details:
05/13/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500W
CUSTOMERS COMPLANT THAT THE UNIT WILL NOT SHUT OFF UNLESS OPEN DOOR OR UNPLUG FROM WALL. TESTED MOTOR RELAY AND FOUND THAT IT STUCK CLOSED EVEN AFTER UNPLUGED. NEEDS NEW MAIN CONTROL. UNPLUGGED LIGHT BULB AT CUST REQUEST.; ordrng 1 DC92-01896D (ASSY HOLDER PCB)
Near Sumner, WA 98390
Branden W.
Job Details:
05/13/2020
DRYER-ELECTRIC MAYTAG MED6600TQ0
CUSTOMER COMPLAINT OF BROKEN LINT SCREEN. FOUND LINT SCREEN BROKEN IN 2 PIECES. NEEDS NEW LINT SCREEN. SENDING PART DIRECT TO CUSTOMER.; ordrng 1 WP8572270 (screen)
Near Enumclaw, WA 98022
Branden W.
Job Details:
05/13/2020
WALL OVEN GE JKP28B0F2BB
CUSTOMER COMPLAINT OF BROIL ELEMENT IN UPPER OVEN IS BROKEN. FOUND BROIL ELEMENT IS BENT. NEEDS NEW ELEMENT.; ordrng 1 WB44T10051 (broil element)
Near Spanaway, WA 98387
Branden W.
Job Details:
05/13/2020
DISHWASHER ELECTROLUX EI24ID30QS0A
ARRIVED AT 242. PEOPLE AT THAT HOUSE SAID IT IS IN THE ADDITIONAL DWELLING UNIT. WENT TO THAT HOUSE. CUSTOMER CAME OUT AND SAID THAT THE DISHWASHER WAS REMOVED AS THE KITCHEN IS TORN APART. ADVISED TO CALL INTO WARRANTY WHEN READY FOR SERVICE.
Near Tacoma, WA 98409
Branden W.
Job Details:
05/13/2020
RANGE WHIRLPOOL WFE540H0ES0
CUSTOMER COMPLAINT OVEN OVERHEATS. FOUND F3-E2 ERROR STORED. BAKE RELAY SHORTED CAUSING CONSTANT VOLTAGE TO BAKE ELEMENT. NEEDS NEW MAIN BOARD. BOARD IS FACTORY BACK ORDER WITH NO ETA. CUSTOMER DECLINED TO REPAIR AT THIS TIME.
Near Puyallup, WA 98372
Branden W.
Job Details:
05/13/2020
DISHWASHER SAMSUNG DMT400RHS/XAA
CUSTOMER COMPLAINT THAT DISHWASHER LEAKS. DISHWASHER UNINSTALLED PRIOR TO SERVICE. FOUND INLET VALVE LEAKING. NEEDS NEW INLET VALVE. LEFT UNIT AS IT WAS PRIOR TO SERVICE.; ordrng 1 DD62-00084A (INLET VALVE)
Near Tacoma, WA 98409
Jacob P.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"CUSTOMER COMPLAINT THAT UNIT FILLS AND DOES NOT WASH. FOUND GOOD VOLTAGE TO WASH PUMP, NEEDS NEW WASH PUMP.; ordrng 1 W11084656 (WASH PUMP)"
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/13/2020
DISHWASHER FRIGIDAIRE FFBD2408NS4A
CUSTOMER COMPLAINT THAT DISHWASHER DOES NOT START. FOUND DOOR LATCH TERMINAL BURNED OUT. NEEDS NEW DOOR LATCH; ordrng 1 5304517280 (latch)
Near Tacoma, WA 98404
Branden W.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2
CUSTOMER COMPLAINT OF UNIT NOT HEATING AND DRYING. FOUND F7-E1 (HEAT FAILURE) STORED. CYCLE TESTED HEATER. UNIT DOES HEAT. NEEDS NEW MAIN CONTROL AND THEMRISTER (OWI SENSOR).TOE PANEL MISSING PRIOR TO SERVICING.; ordrng 1 W11413274 (MAIN CONTROL) and 1 W11084121 (OWI SENSOR)
Near Puyallup, WA 98375
Branden W.
Job Details:
05/13/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EWA/3 01
CUSTOMER COMPLAINT THAT DRYER WAS MAKING NOISE THEN STOPPED WORKING. FOUND SEIAZED IDLER PULLEY CAUSED BELT TO COME OFF. REPLACED IDLER PULLEY. CYCLE TESTED. ALL CHECKS OK.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Near Tacoma, WA 98443
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD SAMSUNG WA45N3050AW/A4 01
CUSTOMER COMPLAINT THAT HOT WATER IS NOT HOT. CYCLE TESTED X2 IN HEAVY DUTY CYCLE. TEMPS AFTER FULL FILL ARE APPROX 85DEG. ADVISED THIS IS NORMAL. ALL CHECKS OK
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 01
CUSTOMER COMPLAINT THAT WASHER MAKES NOISE WHEN DRUM IS SPINNING. FOUND DEBRIS BETWEEN ROTOR AND STATOR. CLEARED DEBRIS. CYCLE TESTED. ALL CHECKS OK
Near Milton, WA 98354
Jacob P.
Job Details:
05/13/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01
CUSTOMER COMPLAINT OF DOOR SEAL BEING TORN. NEEDS NEW DOOR SEAL.; ordrng 1 DC62-00344A (DOOR SEAL)
Near Tacoma, WA 98444
Jacob P.
Job Details:
05/13/2020
DISHWASHER KITCHENAID KUDC10FXSS6
"CUSTOMER STATES OWNER SAID THAT MACHINE WILL TURN ON MOTOR, BUT DOESN'T FILL WITH WATER AND THAT TOP RIGHT TRACK IS BROKEN CAUSING IT TO FALL DOWN. TEST CYCLED, FOUND UNIT FILLING AND WASHING IN ALL CYCLES, ADVISED CUSTOMER UNABLE TO REPRODUCE ISSUE. NEEDS NEW TRACK.; ordrng 1 WPW10195623 (TRACK)"
Near Puyallup, WA 98374
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD WHIRLPOOL LLR6144AQ0
"CUSTOMER COMPLAINT THAT WHEN UNIT WENT IN SPIN CYCLE HEARD LOAD NOISE AND WOULD STOP MID CYCLE. FOUND TRANSMITION LOCKED UP CAUSING UNIT NOT TO OPERATE ALSO FOUND FAILED DOG AGITS. NEEDS NEW TRANSMISSION ,CLUTH, AND DOG AGITS. SUB ONLINE FOR AUTH.; rqstng P&A on 1 3360629 (gear case) and 1 285785 (clutch) and 1 80040 (agitator dogs)"
Near Lakewood, WA 98499
Branden W.
Job Details:
05/13/2020
DISHWASHER KENMORE 66513773K600
CUSTOMER COMPLAINT THAT DISHWASHER WAS MAKING NOISE THEN QUIT WASHING. 120V TO PUMP. PUMP FAILS TO ROTATE. TOOK SUMP APART. NO DEBRIS BLOCKING IMPELLOR. BEARINGS WORN ON PUMP. NEEDS NEW WASH PUMP/MOTOR; ordrng 1 WPW10757217 (motor-pump)
Near Tacoma, WA 98408
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03
CUSTOMER COMPLAINT THAT WASHER PRODUCED 'UB' ERROR WHEN SPINNING AND BASKET LOOKED BROKEN. FOUND NO ISSUES WITH WASH BASKET. CYCLE TESTED WITH A LOAD. ALL OPS OK AT THIS TIME. ADVISED ABOUT OUT OF BALANCE CONDITIONS.
Near Tacoma, WA 98445
Branden W.
Job Details:
05/13/2020
RANGE KENMORE 79094203317
FOUND TERMINAL BLOCK MELTED. NEEDS NEW TERMINAL BLOCK AND POWER CORD. ADVISED CUSTOMER POWER CORD ISNOT COVERED AND ONE WILL NEED TO BE PROVIDED.; ordrng 1 5303935271 (terminal block)
Near Enumclaw, WA 98022
Branden W.
Job Details:
05/13/2020
WALL OVEN GE JKP28B0F2BB
INSTALLED PREV ORDERED BROIL ELEMENT IN TOP OVEN. CYCLE TESTED. ALL CHECKS OK
Near Lakewood, WA 98498
Branden W.
Job Details:
05/13/2020
WASHER-TOPLOAD KENMORE 11022912100
CUSTOMER COMPLAINT THAT CLOTHES COME OUT WET. CYCLE TESTED. WASHER SPINS AT PROPER SPEED. CLUTCH STRONG. ALL CHECKS OK
Near Tacoma, WA 98409
Jacob P.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Installed previously ordered wash pump. Test cycled, all checks ok"
Near Tacoma, WA 98404
Branden W.
Job Details:
05/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2
INSTALLED NEW MAIN BOARD AND OWI SENSOR. CYCLE TESTED. ALL CHECKS OK
Near Bonney Lake, WA 98391
Branden W.
Job Details:
05/13/2020
DISHWASHER FRIGIDAIRE FFBD2408NS4A
INSTALLED PREV ORDERED DOOR LATCH. CYCLE TESTED. ALL CHECKS OK
Near Puyallup, WA 98372
Branden W.
Job Details:
05/13/2020
DISHWASHER SAMSUNG DMT400RHS/XAA
INSTALLED NEW INLET VALVE. LEFT FAILED PART WITH CUSTOMER AS IT CAUSED A WATER LEAK. UNIT UNISTALLED AT TIME OF SERVICE. INSTALLED FAR ENOUGH TO BE ABLE TO HOOK UP WATER. CYCLE TESTED. ALL CHECKS OK. NO LEAKS. ADVISED CUSTOMER WE CAN NOT INSTALL AS WE DID NOT REMOVE DISHWASHER.
Near Spanaway, WA 98387
Branden W.
Job Details:
05/13/2020
DISHWASHER GE GLD5560L15SS
INSTALLED SPRAY ARMS PREV TECH ORDERED. CYCLE TESTED. UNIT HAS GOOD WASH PRESSURE.
Near Eatonville, WA 98328
Branden W.
Job Details:
04/10/2020
DRYER-ELECTRIC KENMORE 41788042700
"CUSTOMER COMPLAINT DRYER NOT HEATIING AND MAKING LOUD NOISE. FOUND BLOWER WHEELS SEPERATED FROM MOTOR CAUSING NOAIR FLOW AND NOISE. ALSO FOUND WORN DRUM FELT NEEDS NEW MOTOR, LOWER WHEEL AND FELT.; rqstng P&A on 1 131775600 (blwr housing w/wheel) and 1 131560100 (motor) and 1 134440200 (seal felt upper) and 5 131205100 (screw)s, states that autho needed"
Near Eatonville, WA 98328
Branden W.
Job Details:
04/10/2020
DISHWASHER GE GDF570SGJ0BB
"CUSTOMER COMPLAINT THAT DISHWASHER BEEPS AND WILL NOT RUN. FOUND MAIN BOARD NOT ALWAYS SENSING DOOR IS LATCHED. NEEDS NEW MAIN BOARD.; ordrng 1 WD21X24901 (MACHINE CONTROL), warned against exceeding $300.00 pre-auth limit"
Near South Hill, WA 98374
Branden W.
Job Details:
04/10/2020
DISHWASHER GE GDT695SGJ2BB
CUSTOMER COMPLAINT THAT DISHWASHER WILL NOT TURN ON. FOUND DIAG STATUS LIGHT ON MAIN BOARD CONSTANTLY ON. PER GE TECH GUIDE. IT HAS CORRUPT SOFTWARE AND NEED TO REPLACE MAIN BOARD.; ordrng 1 WD21X24901 (MAIN BOARD)
Near Eatonville, WA 98328
Branden W.
Job Details:
04/10/2020
WASHER-TOPLOAD GE n/a
UNABLE TO FIND MODEL OR SERIAL TAG. CUSTOMER COMPLAINT THAT UNIT SHUTS DOWN MID CYCLE. FOUND FAULTY INLET VALVE. ALSO FOUND SHIFT MODE SELECTOR NOT OPERATING AND STUCK IN SPIN MODE. NEEDS NEW VALVE AND SHIFT MODE SELECTOR. CALLED FAHW TO ADVISE OF NO MODEL. THEY ARE GOING TO REPLACE THE WASHER. AUTH 3412071COLLECTED 75.00 DEDUCTIBLE VIA CC
Near Buckley, WA 98321
Branden W.
Job Details:
04/10/2020
DRYER-ELECTRIC SAMSUNG DV45H6300EW
CUSTOMER COMPLAINT THAT DRYER TAKES LONG TIME TO DRY. CYCLE TESTED DRYER. FOUND GOOD TEMPS BUT POOR AIRFLOW. ADVISED TO HAVE DRYER DUCTS CLEANED. CLEANED MOISTURE SENSORS. ALL OPS OK.
Near Orting, WA 98360
Branden W.
Job Details:
04/10/2020
RANGE KENMORE 79046583501
INSTALLED PREV ORDERED MAIN BOARD. CYCLE TESTED. ALL CHECKS OK
Near Spanaway, WA 98387
Jacob P.
Job Details:
04/10/2020
DISHWASHER MAYTAG WDT730PAHZ0
"INSTALLED PREVIOUSLY ORDERED WASH PUMP, GROMMET, CONTROL BOARD AND HEATING ELEMENT. TEST CYCLED, ALL CHECKS OK"
Near DuPont, WA 98327
Jacob P.
Job Details:
04/08/2020
DRYER-ELECTRIC SAMSUNG DVE45N5300W/A3
"INSTALLED PREVIOUSLY ORDERED CONTROL BOARD. TEST CYCLED, ALL CHECKS OK."
Near Spanaway, WA 98387
Branden W.
Job Details:
04/08/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A
CUSTOMER COMPLAINT THAT DISHWASHER HAS STANDING DIRTY WATER IN IT. FOUND THAT DISPOSAL BACKING UP CAUSING WATER TO RUN BACK INTO DISHWASHER AS DRAIN HOSE WAS NOT HIGH ENOUGH. SECURED DRAIN HOSE AS HIGH AS POSSIBLE. ASLO ADVISED TO MAKE SURE DISPOSAL IS CLEAR AT ALL TIMES SO WATER DOES NOT BACK UP. CYCLE TESTED. ALL CHECKS OK.
Near Enumclaw, WA 98022
Branden W.
Job Details:
04/08/2020
WASHER-TOPLOAD MAYTAG MVWB865GW0
INSTALLED PREV ORDERED INLET VALVE. CYCLE TESTED ON NORMAL AND RAPID WASH. ALL CHECKS GOOD.
Near Buckley, WA 98321
Branden W.
Job Details:
04/08/2020
DISHWASHER FRIGIDAIRE FFID2426TD1A
INSTALLED PREV ORDERED WASH PUMP. TESTED WITH BUCKET OF WATER AS UNIT IS UNINSTALLED OUTSIDE. ADVISED TO CHECK FOR LEAKS ONCE REINSTALLED AND CALL IF THERE ARE ISSUES.
Near Federal Way, WA 98023
Branden W.
Job Details:
04/08/2020
RANGE WHIRLPOOL WFE320M0ES1
INSTALLED PREV ORDERED MAIN BOARD AND TEMP PROBE. CYCLED TO 350. ALL CHECKS OK.
Near Tacoma, WA 98444
Branden W.
Job Details:
03/26/2020
WASHER-FRONT LOA FRIGIDAIRE FAFW3511KW0
INSTALLED PREV. ORDERED MAIN CONTROL. UNIT NO LONGER PRODUCING ERROR. CYCLE TESTED IN QUICK WASH AND SPIN ONLY. ALL OPS GOOD.