Near Puyallup, WA 98374
Branden W.
Job Details: 03/26/2020
WASHER-FRONT LOA LG WM3370HWA CUSTOMER COMPLAINT THAT CLOTHES STILL WET AT END OF CYCLE. FOUND DRAIN PUMP FILTER PLUGGED CAUSING SLOW DRAIN. ALSO FOUND DETERGENT BUILD UP CAUSING A LOT OF SUDS IN WASH CYCLE. ADVISED TO RUN CLEAN WASHER CYCLE WITH BLEACH REGULARLY. CLEANED FILTER. ALL CHECKS OK.
Near Puyallup, WA 98374
Branden W.
Job Details: 03/26/2020
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 02 CUSTOMER COMPLAINT OF LONG DRY TIMES. FOUND VENT 100% PLUGGED AND HAS WATER IN IT. ALSO FOUND OPEN THERMAL CUT OFF. REPLACED CUT OFF. CLEANED INSIDE OF DRYER. DRYER OPS PROPERLY WITHOUT VENT. ADVISED UNIT CAN NOT BE USED UNTIL VENT IS CLEARED.; used 1 DC96-00887C (THERMAL CUT-OFF) from stock
Near Lakewood, WA 98499
Branden W.
Job Details: 03/26/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AW/A5 02 CUSTOMER COMPLAINT THAT MAIN WASHER WOULD NOT SPIN. FOUND DEBRIS LODGED IN PUMP CAUSING NO PUMP MOVEMENT. CEANED PUMP. CYCLE TESTED. ALL CHECKS OK.
Near Graham, WA 98338
Branden W.
Job Details: 03/26/2020
DRYER-ELECTRIC SAMSUNG DV50K7500EV/A3 01 "COMPLAINT THAT DRYER MAKES NOISE AND JUMPS WHEN STARTED. FOUND WORN MOTOR CAUSING UNIT TO JERK ON STARTUP AND MAKE NOISE WHEN RUNNING. NEEDS NEW MOTOR ASSEMBLY AND BELT.; rqstng P&A on 1 DC93-00101N (MOTOR ASSEMBLY) and 1 6602-001655 (BELT), warned twice against exceeding $335.00 pre-auth limit, states that autho needed"
Near Eatonville, WA 98328
Jacob P.
Job Details: 03/26/2020
WALL OVEN ELECTROLUX EW30EW65GW6 "CUSTOMER COMPLAINT OF F23 ERROR. PER ELECTROLUX TECH SHEET, NEEDS NEW DISPLAY BOARD, FAN BOARD AND FAN MOTOR. CALLED IN FOR AUTH, AUTH CODE CCCN3X48E3CF.; ordrng 1 316576621 (DISPLAY BOARD) and 1 316519200 (FAN BOARD) and 1 5304463302 (FAN MOTOR), warned against exceeding $300.00 pre-auth limit"
Near Lakewood, WA 98498
Branden W.
Job Details: 03/26/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11 FOUND DRAIN PUMP HAS A DEAD SPOT CAUSING IT TO NOT RUN. NEEDS NEW PUMP.; ordrng 1 DC97-18150F (ASSY PUMP DRAIN)
Near DuPont, WA 98327
Branden W.
Job Details: 03/26/2020
LAUNDRY CENTER GE GUD27ESSM1WW INSTALLED HOSE. UNIT STILL LEAKING. NEEDS NEW TUB ASSEMBLY. CALLED INTO GE TO SEE IF UNIT CAN BE REPLACED SINCE WE WILL BE ON LOCK DOWN. WAS TOLD BY TAG HE WOULD CALL BACK. NEVER RECIEVED A CALL BACK.; rqstng P&A on 1 WH49X27329 (kit tub 27 hub nut w)
Near Sumner, WA 98391
Jacob P.
Job Details: 03/24/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 02 "CUSTOMER COMPLAINT OF NOISY OPERATION AND NO HEAT. FOUND ALL 4 ROLLERS FAILED OR SEIZED AND OPEN HEATING ELEMENT. NEEDS 4 NEW ROLLERS AND HEATING ELEMENT. SUBBD ONLINE FOR AUTH.; rqstng P&A on 4 DC97-16782A (ROLLER)s and 1 DC97-14486A (ELEMENT), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Near University Place, WA 98466
Josh A
Job Details: 03/24/2020
WASHER-TOPLOAD GE GTW460ASJ9WW found washer main control sending no voltage to lid lock causing unit to not run cycle.. needs new main control.advised customer we will contact her to set up return trip when we know when we will recieve part from warranty company.; rqstng P&A on 1 WH22X29556 (main control)
Near Puyallup, WA 98374
Jacob P.
Job Details: 03/24/2020
WASHER-TOPLOAD GE EWA5600G1WW "CUSTOMER COMPLAINT OF PLASTIC IN CLOTHING, CLOTHES GETTING CAUGHT UNDER AGITATOR AND UNIT NOT DRAINING. FOUND BOTTOM OF BASKET EATEN THROUGH SO BASKET IS NO LONGER ATTACHED TO TRANSMISSION. BASKET HAS SHAKEN AND WORN THROUGH OUTER TUB AND TUB RING. PIECES OF BASKET FALLEN DOWN INTO DRAIN PUMP AND BROKE IMPELLER. NEEDS NEW DRAIN PUMP, BASKET, OUTER TUB, TUB RING AND TUB SEAL. SUBBD ONLINE FOR AUTH. AUTH CODE 218SSSA; ordrng 1 WH23X10030 (DRAIN PUMP) and 1 WH45X10060 (BASKET ASSY) and 1 WH45X20473 (OUTER TUB) and 1 WH49X21274 (TUB RING) and 1 WH02X10383 (TUB SEAL)"
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/24/2020
DRYER-ELECTRIC GE GTD33EASK0WW "CUSTOMER COMPLAINT OF EXCESSIVE STATIC ELECTRICITY ON CLOTHES AFTER CYCLE. CALLED INTO GE TECH ASSIST, THEY ADVISED THAT NO MECHANICAL FAILURE WITH DRYER. INFORMED WE SHOULD ADVISED CUSTOMER TO USE DRYER SHEETS AND DRYER BALLS. MACHINE FUNCTIONING AS DESIGNED."
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/24/2020
WASHER-FRONT LOA LG WM3575CW "CUSTOMER COMPLAINT OF UNIT NOT DRAINING AND DISPENSER FILLING WITH WATER. FOUND DRAIN PUMP WITH DETTACHED IMPELLER CAUSING NO DRAIN. REPLACED DRAIN PUMP. FOUND DISPENSER DRAWER ASSY VERY DIRTY. INSTRUCTED CUSTOMER HOW TO RMEOVE DRAWER AND CLEAN ASSY. TEST CYCLED, ALL CHECKS OK.; used 1 4681EA2001T (DRAIN PUMP) from stock"
Near Gig Harbor, WA 98335
Josh A
Job Details: 03/24/2020
DISHDRAWER FISHER PAYKEL DD24DCTX7 "installed main control and light pipe in upper dishdrawer and rotor in lower drawer, cycle tested, all checks good.customer to have plumbing issue addressed."
Near Tacoma, WA 98404
Josh A
Job Details: 03/24/2020
DISHWASHER GE GDF520PGJ0WW "found dishwasher has a seized drain pump causing a no drain condition. needs new drain pumpresch for 3/31, 1-5; ordrng 1 WD19X25180 (drain pump)"
Near Orting, WA 98360
Josh A
Job Details: 03/24/2020
RANGE LG LRE3061BD/00 found front left burner on glass coocktop of range cracked. needs new cooktop.; rqstng P&A on 1 AGU73969710 (glass top)
Near Tacoma, WA 98407
Josh A
Job Details: 03/24/2020
OVEN-WALL FISHER PAYKEL FPOS302 "installed oven element, cycle tested, all checks good.customer would like a mailed invoice."
Near Tacoma, WA 98418
Josh A
Job Details: 03/24/2020
DRYER-ELECTRIC WHIRLPOOL WED4850BW0 "installed lock and heating element in dryer, cycle tested, all checks good."
Near Lakewood, WA 98499
Jacob P.
Job Details: 03/24/2020
WASHER-TOPLOAD KENMORE 11027042603 CUSTOMER COMPLAINT OF UNIT GETTING UNBALANCED ERROR. FOUND FRONT LEFT SUSPENSION ROD VERY WORN CAUSING UNIT TO GO OUT OF BALANCE. NEEDS NEW SUSPENSION RODS. COLLECTED $75 DEDUCTIBLE VIA CC; ordrng 1 W10820048 (suspension rods)
Near Lakewood, WA 98498
Josh A
Job Details: 03/24/2020
WASHER-TOPLOAD WHIRLPOOL WTW8040DW4 "replaced washers broken lid, cycle tested, all checks good."
Near Orting, WA 98360
Branden W.
Job Details: 03/24/2020
RANGE KENMORE 79046583501 CUSTOMER COMPLAINT THAT OVEN DOES NOT HEAT. FOUND STICKING RELAY ON MAIN BOARD CAUSING NO HEAT. NEEDS NEW MAIN BOARD.; rqstng P&A on 1 318296802 (clock/timer)
Near Tacoma, WA 98409
Josh A
Job Details: 03/24/2020
DRYER-ELECTRIC GE DCVH480EK0WW "replaced seized idler pulley on dryer, cycle tested, all checks good."
Near Edgewood, WA 98372
Josh A
Job Details: 03/24/2020
COOKTOP FISHER PAYKEL CDV2-365HN N unable to detect any abnormal gas smell from any of the burners. cooktop operating normally. normal spent gas smell from burners. all checks good.
Near Tacoma, WA 98498
Branden W.
Job Details: 03/24/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW CUSTOMER COMPLAINT THAT DRYER IS NOT WORKING. UNIT NOT HOOKED AT AT TIME OF SERVICE. PLUGGED DRYER IN. DRYER WILL NOT START. ALL THERMAL COMPONENTS TESTED GOOD. BELT SWITCH GOOD. TESTED POWER INTO MOTOR 93V. OHMED MOTOR. OHMS OUT OF RANGE. NEEDS NEW MOTOR AND MAIN BOARD. MAIN BOARD HAS 123V IN BUT OUT PUTING OUT 93V. THIS IS UNRELATED TO PRIOR REPAIR COMPLAINT OF NO HEAT.; rqstng P&A on 1 DC92-01596D (MAIN PCB) and 1 DC93-00101N (MOTOR)
Near Puyallup, WA 98373
Jacob P.
Job Details: 03/24/2020
RANGE GE JGBP90MEB2BC "INSTALLED PREVIOUSLY ORDERED IGNITER. TEST CYCLED, ALL CHECKS OK"
Near Puyallup, WA 98374
Jacob P.
Job Details: 03/24/2020
DISHWASHER SAMSUNG DW80J3020US/AA "INSTALLED PREVIOUSLY ORDERED SUMP ASSEMBLY AND DISPENSER. TEST CYCLED, ALL CHECKS OK"
Near Graham, WA 98338
Branden W.
Job Details: 03/24/2020
RANGE SAMSUNG NE59J3420SS/AA INSTALLED PREV ORDERED MAIN CONTROL. CYCLE TESTED. ALL OPS GOOD.
Near Puyallup, WA 98373
Branden W.
Job Details: 03/24/2020
RANGE HOTPOINT RB540SH2SA "INSTALLED NEW OVEN THERMOSTAT, KNOB, FRONT RIGHT BURNER RECEPTACLE AND ELEMENT. CYCLE TESTED. ALL CHECKS OK. COLLECTED 75.00 DEDUCTIBLE VIE CC."
Near Enumclaw, WA 98022
Branden W.
Job Details: 03/24/2020
RANGE JENN-AIR JDS9865BDP22 CUSTOMER COMPLAIN THAT LEFT REAR BURNER WOULD NOT IGNITE. FOUND WIRE TO IGNITOR CAME OFF. REINSTALLED. CYCLE TESTED. ALL OPS OK.SUB. AUTH. ONLINE
Near Auburn, WA 98001
Jacob P.
Job Details: 03/24/2020
WASHER-FRONT LOA LG WM2650HRA "CUSTOMER COMPLAINT OF UNIT LEAKING, UNSURE WHERE LEAK IS COMING FROM. INSPECTED ALL INTERNAL AND EXTERNAL HOSES, INLET VALVES, DRAIN AND RECIRCULATION PUMPS. NO SIGNS OF WATER. FOUND DIRTY DOOR GLASS AND DOOR BOOT CAUSING BAD SEAL. CLEANED GLASS AND DOOR BOOT. TEST CYCLED, ALL CHECKS OK. ADVISED CUSTOMER TO CALL BACK IF PROBLEM PERSISTS."
Near Tacoma, WA 98409
Jacob P.
Job Details: 03/24/2020
WASHER-TOPLOAD WHIRLPOOL LSR7333PQ0 "CUSTOMER COMPLAINT THAT CLOTHES ARENT GETTING CLEAN. FOUND WORN DOG AGITS CAUSING NO AGITATION. REPLACED DOG AGITS. TEST CYCLED, ALL CHECKS OK; used 1 80040 (AGITATOR DOGS) from stock"
Near Tacoma, WA 98405
Jacob P.
Job Details: 03/24/2020
RANGE KENMORE 91191471790 "INSTALLED PREVIOUSLY ORDERED BAKE ELEMENT. TEST CYCLED, ALL CHECKS OK"
Near Bonney Lake, WA 98391
Branden W.
Job Details: 03/24/2020
WASHER-TOPLOAD MAYTAG MVWX655DW1 INSTALLED NEW SWITCH AND KNOB. ALL CHECKS OK
Near Puyallup, WA 98375
Jacob P.
Job Details: 03/24/2020
DRYER-ELECTRIC KENMORE 11069422801 "INSTALLED PREVIOUSLY ORDERED DOOR CATCH, HINGES, ROLLERS, PULLEY, BELT, AND TIMER. TEST CYCLED, ALL CHECKS OK. COLLECTED $75 DEDUCTIBLE VIA CC."
Near Graham, WA 98338
Jacob P.
Job Details: 03/24/2020
WASHER-TOPLOAD LG WT1701CW CUSTOMER COMPLAINT OF WASHPLATE COMING OFF. FOUND LOOSE WASHPLATE BOLT. TIGHTENED BOLT. ALL CHECKS OK. NO CHARGE.
Near Puyallup, WA 98374
Josh A
Job Details: 03/24/2020
WASHER-TOPLOAD SAMSUNG WA40J3000AW/A2 11 "installed control amnd console, cycle tested, all checks good."
Near Spanaway, WA 98387
Josh A
Job Details: 03/24/2020
WASHER-FRONT LOA ELECTROLUX EFLW317TIW1 "installed drain pump, cycle tested washer, all checks good."
Near Puyallup, WA 98375
Josh A
Job Details: 03/24/2020
DISHWASHER MAYTAG MDB4949SDE2 "installed harness and board, cycle tested, all checks good."
Near DuPont, WA 98327
Josh A
Job Details: 03/24/2020
WASHER-FRONT LOA KENMORE 79641373211 "installed drain hose, cycle tested, all checks good,."
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 03/24/2020
WASHER-FRONT LOA ELECTROLUX EFLS617STT0 "CUSTOMER COMPLAINT OF UNIT SHAKING A LOT. FOUND REAR SHOCKS DETACHED FROM TUB. REATTACHED SHOCKS. TEST CYCLED, ALL CHECKS OK. COLLECTED $75 DEDUCTIBLE VIA CC."
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/19/2020
DRYER-ELECTRIC GE GTD33EASK0WW "CUSTOMER COMPLAINT OF EXCESSIVE STATIC ELECTRICITY ON CLOTHES AFTER CYCLE. CALLED INTO GE TECH ASSIST, THEY ADVISED THAT NO MECHANICAL FAILURE WITH DRYER. INFORMED WE SHOULD ADVISED CUSTOMER TO USE DRYER SHEETS AND DRYER BALLS. MACHINE FUNCTIONING AS DESIGNED."
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/19/2020
WASHER-FRONT LOA LG WM3575CW "CUSTOMER COMPLAINT OF UNIT NOT DRAINING AND DISPENSER FILLING WITH WATER. FOUND DRAIN PUMP WITH DETTACHED IMPELLER CAUSING NO DRAIN. REPLACED DRAIN PUMP. FOUND DISPENSER DRAWER ASSY VERY DIRTY. INSTRUCTED CUSTOMER HOW TO RMEOVE DRAWER AND CLEAN ASSY. TEST CYCLED, ALL CHECKS OK.; used 1 4681EA2001T (DRAIN PUMP) from stock"
Near Gig Harbor, WA 98335
Josh A
Job Details: 03/19/2020
DISHDRAWER FISHER PAYKEL DD24DCTX7 "installed main control and light pipe in upper dishdrawer and rotor in lower drawer, cycle tested, all checks good.customer to have plumbing issue addressed."
Near Tacoma, WA 98418
Josh A
Job Details: 03/19/2020
DRYER-ELECTRIC WHIRLPOOL WED4850BW0 "installed lock and heating element in dryer, cycle tested, all checks good."
Near Tacoma, WA 98407
Josh A
Job Details: 03/19/2020
OVEN-WALL FISHER PAYKEL FPOS302 "installed oven element, cycle tested, all checks good.customer would like a mailed invoice."
Near Sumner, WA 98391
Jacob P.
Job Details: 03/19/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 02 "CUSTOMER COMPLAINT OF NOISY OPERATION AND NO HEAT. FOUND ALL 4 ROLLERS FAILED OR SEIZED AND OPEN HEATING ELEMENT. NEEDS 4 NEW ROLLERS AND HEATING ELEMENT. SUBBD ONLINE FOR AUTH.; rqstng P&A on 4 DC97-16782A (ROLLER)s and 1 DC97-14486A (ELEMENT), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Near University Place, WA 98466
Josh A
Job Details: 03/19/2020
WASHER-TOPLOAD GE GTW460ASJ9WW found washer main control sending no voltage to lid lock causing unit to not run cycle.. needs new main control.advised customer we will contact her to set up return trip when we know when we will recieve part from warranty company.; rqstng P&A on 1 WH22X29556 (main control)
Near Puyallup, WA 98374
Jacob P.
Job Details: 03/19/2020
WASHER-TOPLOAD GE EWA5600G1WW "CUSTOMER COMPLAINT OF PLASTIC IN CLOTHING, CLOTHES GETTING CAUGHT UNDER AGITATOR AND UNIT NOT DRAINING. FOUND BOTTOM OF BASKET EATEN THROUGH SO BASKET IS NO LONGER ATTACHED TO TRANSMISSION. BASKET HAS SHAKEN AND WORN THROUGH OUTER TUB AND TUB RING. PIECES OF BASKET FALLEN DOWN INTO DRAIN PUMP AND BROKE IMPELLER. NEEDS NEW DRAIN PUMP, BASKET, OUTER TUB, TUB RING AND TUB SEAL. SUBBD ONLINE FOR AUTH. AUTH CODE 218SSSA; ordrng 1 WH23X10030 (DRAIN PUMP) and 1 WH45X10060 (BASKET ASSY) and 1 WH45X20473 (OUTER TUB) and 1 WH49X21274 (TUB RING) and 1 WH02X10383 (TUB SEAL)"
Near Tacoma, WA 98444
Josh A
Job Details: 03/18/2020
WASHER-FRONT LOA FRIGIDAIRE FAFW3511KW0 "found washer producing an e90 error. as per frigidare service manual, there is a comunication problem between main board and motor board. checked and reseated conections, all conections good. as per service manual, main control needs to be replaced.subbed online for auth; ordrng 1 137006060 (main control), warned against exceeding $250.00 pre-auth limit"
Near DuPont, WA 98327
Jacob P.
Job Details: 03/18/2020
LAUNDRY CENTER GE GUD27ESSM1WW "CUSTOMER COMPLAINT OF WATER LEAKING FROM WASHER AND BANGING AROUND AT THE END OF THE CYCLE. FOUND A LEAK COMING FROM TUB TO DRAIN PUMP HOSE. TEST CYCLED IN SPIN, CHECKS OK. ADVISED CUSTOMER MACHINE MAY SHAKE TOWARD END OF CYCLE, UNIT IS JUST TRYING TO BALANCE THE LOAD. NEEDS NEW DRAIN HOSE.; ordrng 1 WH41X10280 (hose drain inlet)"
Near DuPont, WA 98327
Josh A
Job Details: 03/18/2020
RANGE MAYTAG MER5755QAS "installed range main control board, cycle tested bake to 350, and 400 with no issues. cycle testred broil, all checks good."
Near Tacoma, WA 98408
Josh A
Job Details: 03/18/2020
WASHER-TOPLOAD MAYTAG MVWC565FW1 "found a nickle under washplate of washer causing noisey operation. removed nickle, cycle tested, all checks good."
Near Orting, WA 98360
Jacob P.
Job Details: 03/18/2020
WASHER-FRONT LOA WHIRLPOOL WFW75HEFW0 "CUSTOMER COMPLAINT OF UNIT MAKING GRINDING SOUND IN SPIN CYCLE. TEST CYCLED, UNABLE TO VERIFY ISSUE. INFORMED CUSTOMER THE SOUND THEY ARE HEARING WHEN SPINNING THE BASKET BY HAND IS THE BALANCE RING ON THE BASKET. FOUND MACHINE UNLEVEL CAUSING MACHINE TO RATTLE. LEVLED MACHINE. TEST CYCLED, ALL CHECKS OK. ADVISED CUSTOMER TO CALL BACK IF GRINDING SOUND PERSISTS."
Near Fox Island, WA 98333
Josh A
Job Details: 03/18/2020
DISHDRAWER FISHER PAYKEL DD24DV2T9 "installed ground curcuit suggested by F&P, powered unit on, errors no longer present, cycle tested both drawers with a full rinse cycle and a full diagnostic cycle with no issues, all checks good."
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/17/2020
DISHWASHER KITCHENAID KDTE234GPS0 "CUSTOMER COMPLAINT THAT UNIT WILL NOT DRAIN. FOUND PIECE OF GLASS IN DRAIN PUMP CAUSING NO DRAIN. REMOVED GLASS. TEST CYCLED, ALL CHECKS OK. FOUND AIR GAP RING NOT PROPERLY INSTALLED, INFORMED CUSTOMER."
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/17/2020
DRYER-ELECTRIC ADMIRAL ADE7005AYW "INSTALLED PREVIOUSLY ORDERED TERMINAL BLOCK AND CUSTOMER PROVIDED POWER CORD. TEST CYCLED, ALL CHECKS OK"
Near Puyallup, WA 98375
Jacob P.
Job Details: 03/16/2020
DRYER-ELECTRIC WHIRLPOOL WED8740DW1 INSTALLED PREVIOUSLY ORDERED LINT TRAP HOUSING. TEST CYCLED ALL CHECKS OK.
Near Tacoma, WA 98404
Josh A
Job Details: 03/16/2020
DISHWASHER KENMORE 58715159400 "found water supply valve turned off under sink. turned water supply on, cycle tested, all checks good."
Near Spanaway, WA 98387
Jacob P.
Job Details: 03/16/2020
WASHER-TOPLOAD WHIRLPOOL WTW5000DW0 "INSTALLED PREVIOUSLY ORDERED TRANSMISSION, PULLEY KIT, BELT AND ACTUATOR. ALSO FOUND TEETH ON HUB STRIPPED OUT. REPLACED HUB. RAN CALIBRATION, TESTED AGITATION, ALL CHECKS OK; used 1 W10528947 (HUB) from stock"
Near Puyallup, WA 98371
Branden W.
Job Details: 03/16/2020
WASHER-TOPLOAD MAYTAG LAT9416AAE INSTALLED PREVOUS ORDERED TIMER CYCLE TEST ALL CHECKS OKAY
Near Tacoma, WA 98467
Josh A
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "found one wire conection to thermostat loose and fell off tstat causing unit to be unable to read temp of water and disable heating circuit. reconected and crimped tight the wire to tstat, ran diagnostics to reset control, cycle tested on normal with all heat options. all checks good. unit heating properly."
Near Tacoma, WA 98404
Josh A
Job Details: 03/16/2020
WALL OVEN FRIGIDAIRE GLEB30M9FSD "installed bake element, cycle tested, all checks good."
Near Puyallup, WA 98372
Jacob P.
Job Details: 03/16/2020
WALL OVEN GE JT965SK3SS "INSTALLED PREVIOUSLY ORDERED COOLING FAN AND LIMIT SWITCHES. TEST CYCLED, ADVISED CUSTOMER TO CALL BACK IF PROBLEM PERSISTS."
Near Spanaway, WA 98387
Branden W.
Job Details: 03/16/2020
DRYER-ELECTRIC SAMSUNG DV45K6200EW/A3 02 "CUSTMER COMPLANT OF NOISE DURING OPERATION.FOUND TWO WORN ROLLERS, WORN BELT AND IDLER PULLEY AS CAUSE OF NOISE. REPLACED BOTH ROLLERS AND PULLY. REPLACED BELT AROUND DRUM. CYCLE TEST ALL CHECKS OKAY. ADVISED THAT VENT IN WALL IS LOOSE.; used 1 6602-001655 (BELT), 1 DC93-00634A (IDLER ASSEMBLY), and 2 DC97-16782A (DRUM ROLLER) from stock"
Near Tacoma, WA 98405
Josh A
Job Details: 03/16/2020
RANGE KENMORE 91191471790 "found unit has a broken bake element causing a no bake condition. needs new element.resch for 3/20, 1-5; ordrng 1 WB44K5012 (bake element-240v)"
Near Tacoma, WA 98406
Josh A
Job Details: 03/16/2020
DRYER-ELECTRIC MAYTAG LDE9316ACE "screwed lightbulb supplied by customer into socket, cycle tested, all checks good."
Near South Hill, WA 98375
Jacob P.
Job Details: 03/16/2020
WASHER-TOPLOAD ROPER RTW4640YQ1 "INSTALLED PREVIOUSLY ORDERED SUSPENSION RODS, UPON TESTING, FOUND UNIT MAKING SCRAPING NOISE WHILE SPINNING. REMOVED BASKET, FOUND WIRE STUCK IN TUB CAUSING SCRAPING SOUND. REMOVED WIRE. TEST CYCLED, ALL CHECKS OK"
Near Puyallup, WA 98373
Branden W.
Job Details: 03/16/2020
RANGE GE JGBP90MEB2BC CUSTOMER COMPLAINT OF NO BAKE. FOUND 120V TO BAKE IGNITOR BUT NO IGNITION. NEEDS NEW BAKE IGNITOR.; ordrng 1 WB2X9154 (igniter)
Near Tacoma, WA 98444
Josh A
Job Details: 03/16/2020
DRYER-ELECTRIC WHIRLPOOL WED5300VW0 "found unit had crushed vent behind dryer causing poor airflow and long dry times. customer shortened vent, cycle tested, all checks good."
Near Tacoma, WA 98498
Josh A
Job Details: 03/16/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW "found unit had an open heating element causing no heat condition. replaced heating element, cycle tested, all checks good.no vent on dryer, customer said she is going to take care of that.dryer stacked without the stacking hardware installed.240v outlet hanging out of wall.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
Near Spanaway, WA 98387
Josh A
Job Details: 03/16/2020
DISHWASHER GE GLD5560L15SS "found spray arms filled with debris causing them to not move during wash making dishwasher unable to clean dishes. needs new spray arms.advised customer parts are on backorder.; ordrng 1 WD22X10044 (lower spray arm) and 1 WD22X10046 (middle spray arm) and 1 WD22X10084 (upper spray arm), warned against exceeding $250.00 pre-auth limit"
Near Sumner, WA 98391
Josh A
Job Details: 03/16/2020
WASHER-FRONT LOA LG WM0532HW "main pcb sent by AHS does not match the one is the washer. some of the wire conections do not match up. found a different part number on the board in the unit. called AHS to inform them of difference in part. they are resubmitting to their research department to try to track down 6871EC1081B which is also NLA.; rqstng P&A on 1 6871EC1081B (main pcb), warned against exceeding $250.00 pre-auth limit"
Near Auburn, WA 98001
Josh A
Job Details: 03/16/2020
WASHER-FRONT LOA MAYTAG MAH3000AWW "installed wax motor and spin switch, cycle tested, all checks good. unit goes into spin everytime."
Near Federal Way, WA 98023
Josh A
Job Details: 03/16/2020
DRYER-ELECTRIC WHIRLPOOL WED6400SW0 "found unit had a seized idler pulley causing squeeling and drag on motor. replaced idler, cycle tested, all checks good.; used 1 8547174V (PULLEY-IDR) from stock"
Near Spanaway, WA 98387
Branden W.
Job Details: 03/16/2020
DISHWASHER MAYTAG WDT730PAHZ0 CUSTOMER COMPLAINT THAT DISHWASHER DOES NOT RUN. FOUND 105V TO WASH PUMP. NEEDS TO BE 120V. NEEDS NEW MAIN BOARD. ALSO FOUND FOUND WASH PUMP OHMS OUT OF RANGE PER WHIRLPOOL TECH GUIDE. NEEDS NEW WASH PUMP. ALSO FOUND OPEN HEATER. NEEDS NEW HEATER. DISHWASHER INSTALLED BELOW FLOOR LEVEL. HAD TO LOWER DISHWASHER. ADVISED CUSTOMER TO NOT USE DISHWASHER AS A DRYING RACK WHILE AWAITING REPAIR.; ordrng 1 W11084656 (motor-pump) and 1 WPW10538166 (grommet) and 1 W11305308 (cntrl-elec) and 1 W10518394 (heater)
Near DuPont, WA 98327
Josh A
Job Details: 03/16/2020
WASHER-FRONT LOA KENMORE 79641373211 "found unit has a pinhole in drain hose causing unit to leak. needs new drain hose.resch for 3/21, 1-5; ordrng 1 5215ER2002G (drain hose)"
Near Tacoma, WA 98498
Jacob P.
Job Details: 03/13/2020
DRYER-ELECTRIC WHIRLPOOL WED8500DC1 "CUSTOMER COMPLAINT DRYER SHUTS DOWN EARLY AND DOESNT DRY CLOTHES.CYCLED TESTED TEMPS 3 TIMES, RAN AIR FLOW CHECK,INSPECTED DUCT FOR OBSTRUCTIONS, CLEANED AND CALIBRATED MOISTURE SENCERS, ALL CHECKS OK. ADVISED CUSTOMER TO CALL BACK IF PROBLEM CONTUINES."
Near Fircrest, WA 98466
Josh A
Job Details: 03/13/2020
DRYER-ELECTRIC WHIRLPOOL WED7300XW0 "installed board, cycle tested and found dryer operating normally but power supply is losing power intermitently. one leg droping from 120v to 6v causing dryer to run intermitently. wall outlet good. electrician is needed for power supply issue. called AHS and advised they need to send electrician."
Near Graham, WA 98338
Branden W.
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF310PAAS4 INSTALLED NEW HEATING ELEMENT. CYCLE TESTED. ALL OPS GOOD.
Near Tacoma, WA 98409
Josh A
Job Details: 03/13/2020
DRYER-ELECTRIC GE DCVH480EK0WW "found unit has a seized idler that screeches once it breaks free and turns. needs new idler assembly.advised customer they are in need of a vent cleanresch for 3/19, 8-12; ordrng 1 WE49X28031 (IDLER BRACKET AND BEARING)"
Near Parkland, WA 98444
Josh A
Job Details: 03/13/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 02 "installed display boards, cycle tested, all checks good."
Near Graham, WA 98338
Branden W.
Job Details: 03/13/2020
WASHER-FRONT LOA LG WM3470HVA "FOUND BOTH THE HOT AND COLD INLET VALVES LEAKING. REPLACED INLET VALVES. CYCLE TESTED. NO OTHER LEAKS FOUND. LEFT FAILED PARTS AS THEY CAUSED A WATER LEAK; used 1 5220FR2075L (INLET VALVE-COLD), and 1 5220FR2006H (INLET VALVE (HOT)) from stock"
Near Spanaway, WA 98387
Josh A
Job Details: 03/13/2020
WASHER-FRONT LOA ELECTROLUX EFLW317TIW1 "unit has a seized drain pump. receiving 120v but no motor movement or hum. needs new drain pump.resch for 3/21, 8-12; rqstng P&A on 1 5304505209 (drain pump)"
Near Lake Tapps, WA 98391
Branden W.
Job Details: 03/13/2020
DISHWASHER KENMORE 66516293400 "DOOR POPPING OPEN DURING WASH. FOUND DOOR HIGES BENT CAUSING DOOR TO NOT CLOSE PROPERLY. ALSO FOUND DOOR SPRING ROLLERS BROKEN. ALSO FOUND CONSOLE BROKEN CAUSING DOOR TO BE FLIMSY. NEEDS NEW HINGES, SPRING ROLLERS, AND CONSOLE.; rqstng P&A on 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"
Near Bonney Lake, WA 98391
Branden W.
Job Details: 03/13/2020
WASHER-TOPLOAD MAYTAG MVWX655DW1 FOUND FABRIC SOFTENER SWITCH STEM BROKEN OFF. NEEDS NEW SWITCH AND KNOB; ordrng 1 WPW10562155 (knob) and 1 W11197418 (switch-cyc)
Near Tacoma, WA 98409
Branden W.
Job Details: 03/13/2020
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 "DRYER WILL NOT RUN, REMOVED SOCK FROM BLOWER WHEEL CAUSING BIND ON MOTOR. CYCLE TESTED. ALL CHECKS OK.. ADVISED TO NOT RUN DRYER WITHOUT LINT SCREEN IN PLACE."
Near Puyallup, WA 98373
Branden W.
Job Details: 03/13/2020
RANGE HOTPOINT RB540SH2SA "CUSTOMER COMPLAINT THAT RIGHT FRONT BURNER HAS MELTES WIRES AND OVEN TEMP SWITCH TURNS ITSELF ON. NEEDS NEW TERMINAL BLOCK, BURNER, THERMOSTAT SWITCH AND KNOB.; rqstng P&A on 1 WB03T10167 (surface element) and 1 WB17T10006 (block insulator) and 1 WB03K10173 (range thermostat kno) and 1 WB20K10026 (thermostat)"
Near Lakewood, WA 98499
Josh A
Job Details: 03/13/2020
WASHER-FRONT LOA SAMSUNG WF45K6200AW/A2 "installed door lock, cycle tested, all checks good.advised customer he may want to reinforce floor under weasher as washer on pedistal shakes the entire room"
Near Federal Way, WA 98023
Josh A
Job Details: 03/13/2020
DRYER-ELECTRIC LG DLG7188RM "installed drum and rollers, cycle tested, all checks good."
Near Tacoma, WA 98407
Josh A
Job Details: 03/13/2020
WASHER-TOPLOAD MAYTAG MVWX655DW "unable to find any issues with washer. customer stated they had an out of balance load that made a loud bang then shut down washer and they found black stuff in washer. ran full diagnostics, rinse and spin and recalibration cycle with no issues. advised customer on loading properly balanced and sized loads. showed customer sound dampening foam pads that have been rubbed by out of balance tub and pieces ended up in washer. all checks good."
Near Tacoma, WA 98498
Jacob P.
Job Details: 03/13/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 "CUSTOMER COMPLAINT OF NO HEAT IN UNIT. FOUND OPEN HEATING ELEMENT CAUSING NO HEAT.REPLACED HEATING ELEMENT. TEST CYCLED, ALL CHECKS OK.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
Near Graham, WA 98338
Branden W.
Job Details: 03/12/2020
RANGE SAMSUNG NE59J3420SS/AA INSTALLED NEW TOUCHPAD. 5 AND KITCHEN TIMER STILL NOT WORKING. PER SAMSUNG TECH ASSISTS. NEED TO REPLACE MAIN BOARD. MAIN BOARD IS FACTORY BACK ORDERED WITH NO ETA PER SAMSUNG. ORDERING REMAN. BOARD.; ordrng 1 DE92-03045F (main pcb)
Near Tacoma, WA 98445
Branden W.
Job Details: 03/12/2020
WASHER-TOPLOAD WHIRLPOOL WTW8800YC1 FOUND DRAIN PUMP HAS DEAD SPOT CAUSING PUMP TO NOT RUN. NEEDS NEW PUMP; ordrng 1 WPW10409079 (pump-water)
Near Gig Harbor, WA 98335
Josh A
Job Details: 03/12/2020
DISHDRAWER FISHER PAYKEL DD24DCTX7 found top drawer not able to recognize door closing and will not start cycle. needs new control with light pipe.lower drawer has a expanded rotor causing noise and drag while rotor is spinning. needs new rotor.units drain is conected directly to plumbing and after conection there is a back up. pressure built up in plumbing and water coming out of external plumbing airgap. advised this issue needs a plumber.first american do do a cost comparison for replacement. will advise us if they want to go forward with repairs.auth for labor - 3387832; rqstng P&A on 1 523725USP (MOD CTRL 525 P7 DD60 120V USP) and 1 528276 (light pipe) and 1 524285P (rotor)
Near Puyallup, WA 98371
Branden W.
Job Details: 03/12/2020
WASHER-TOPLOAD MAYTAG MAV4057AWW "LEAKING. NOT WASHING. WONT START. FOUND LEAK IS STAND PIPE BACKING UP AND OVERFLOWING. WHEN WASHER DRAINS. KITCHEN SINK FILLS UP. ADVISED A PLUMBER IS NEEDED TO RESOLVE THAT ISSUE. NOT AGITATING DUE TO BURNED OUT MOTOR. ALSO HAS LOOSE BELT. WHEN IT SPINS, THE CABINET SHAKES. FOUND CABINET SCREWS NOT SECURING IT TO THE BASE, NEEDS NEW SCREWS. ALSO FOUND BROKEN CONSOLE CLIPS CAUSING CONSOLE TO COME OFF. NEEDS NEW CONSOLE. UNABLE TO LEVEL WASHER AS REAR LEVELER ASSEBLY IS SEIZED. NEEDS REAR LEVELER. ALSO ADVISED THAT FILL HOSE IS ABOUT TO BURST. ADVISED TO REPLACE HOSES ASAP.; rqstng P&A on 1 WP21001950 (motor-drve) and 1 WP22003483 (belt) and 1 27001110 (CONSOLE) and 9 213007 (screw#12 pozi-drive)s and 1 21001754 (LEVELER BAR) and 2 35-2046 (bracket- s)s and 2 35-2052 (pin,stabilizer)s and 2 WP22004469 (leg foot)s"
Near Bonney Lake, WA 98391
Branden W.
Job Details: 03/12/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 01 "COMPLAINT OF 'UB' ERROR AND NOT FINISHING LOAD. CYCLE TESTED EMPTY AND WITH A LOAD. ALL OPS OK AT THIS TIME. SUSPENSION RODS ALL CHECK GOOD. BASKET HAS GOOD ALIGNMENT. ADVISED TO WASH BEDDING ON BEDDING CYCLE. ADVISED THAT SOME LOADS WILL PRODUCE UB ERROR IS WASHER CAN NOT SELF CORRECT LOAD, AND WILL NEED TO BE REDISTRIBUTED. ORDERING NEW WASHPLATE CAP DIRECT TO CUSTOMER. CURRENT CAP IS BROKEN.; ordrng 1 DC66-00887B (WASHPLATE CAP)"
Near Tacoma, WA 98407
Josh A
Job Details: 03/12/2020
OVEN-WALL FISHER PAYKEL FPOS302 "customer complained of other oven smoking while in use. found convection element covered in grease and broken. needs new convection element.resch for 3/18, 10-2 50$ discount on labor for repeat customer/second appliance; ordrng 1 547680 (element fan ego 20.4)"
Near Tacoma, WA 98418
Josh A
Job Details: 03/12/2020
WASHER-FRONT LOA WHIRLPOOL WTW4900BW0 "found unit has a loud and leaking gearcase causing poor and noisey operation. needs new gearcase.resch for 3/18, 1-5auth - 508ydclauth -; ordrng 1 W11035747 (gearcase)"
Near Tacoma, WA 98445
Jacob P.
Job Details: 03/12/2020
WASHER-TOPLOAD MAYTAG MVWX655DW1 "F9 E1 LONG DRAIN F0 E2 OVER SUDS F0 E5 UNBALANCED LOAD. CUSTOMER COMPLAINT OF UNIT GETTING STUCK IN DRAIN CYCLE. FOUND UNIT DRAINING VERY SLOWLY. FOUND SOCK STUCK IN DRAIN HOSE CAUSING SLOW DRAIN. REMOVED SOCK. TEST CYCLED, ALL CHECKS OK."
Near Puyallup, WA 98371
Branden W.
Job Details: 03/12/2020
DRYER-ELECTRIC WHIRLPOOL SEDS800JQ0 "COMPLAINT THAT DRUM IS NOT TURNING. FOUND BROKEN BELT CAUSING DRUM TO NOT TURN. REPLACED BELT AND IDLER PULLEY. CYCLE TESTED. ALL OPS GOOD.; used 1 WP691366 (PULLEY-IDR), and 1 341241 (BELT,DRIVE) from stock"
Near Fircrest, WA 98466
Josh A
Job Details: 03/12/2020
WASHER-FRONT LOA WHIRLPOOL WFW92HEFW0 "found units pressure hose came off tub causing unit to pour water onto floor. re clamped hiose to tub, cycle tested, all checks giood.customer stated previous company replaced tub."