We serviced a
KENMORE WASHER-TOPLOAD
Model 110.26912691
Near Tacoma, WA 98446
Cameron M.
Job Details: 10/31/2022
"Customer concern is that washer goes out of balance and produces knocking sound during spin cycle. Cycle tested unit. found worn coupler, causing noise during operation. Also found gearcase not fully engaging clutch , causing grinding noise during operation. Needs new gearcase clutch and coupler. Follow up visit scheduled for 11/7 1-5; ordrng 1 3360629 (GEARCASE) and 1 285785 (CLUTCH) and 1 285753A (coupling,motor)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AF/US 51
Near Richardson, TX 75080
John
Job Details: 10/31/2022
"Customer concer is washer will not spin. Found basket shifting around inside tub and making loud noise while spinning. Also found drain pump fails stress test almost immediately. Found door hinge corroded and loose on door and door boot missing retainer. UI knob is broken and not responding to cycle selection. Needs new tub, basket, door hinge, drain pump, UI, and control knob.; ordrng 1 DC97-20910A (Rear tub assy.) and 1 DC97-16086B (Spin basket) and 1 DC97-04973B (Door boot retainer) and 1 DC97-18058C (Control knob) and 1 DC92-01802Q (ASSY PCB DISPLAY) and 1 DC31-00187A (Drain pump) and 1 DC61-02615A (Door hinge)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6500EV/A3 01
Near Chicago, IL 60707
Chris
Job Details: 10/31/2022
Customer concern is unit not powering on. Found dryer only getting 120vac at terminal block. Customer will need electrician to check outlet or breaker.
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FFLG2022MW3
Near Oak Park, IL 60304
Chris
Job Details: 10/31/2022
Replaced switch. Tested multiple times with customer. Unit checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Dallas, TX 75211
Patrick
Job Details: 10/31/2022
"Replaced agitator, found hub splines ground south. Replaced from truck stock. All checks good. ; used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model W5CE3024XB00
Near Dallas, TX 75203
Patrick
Job Details: 10/31/2022
Replaced glass top. Tested unit. All checks good.
We serviced a
KENMORE DISHWASHER
Model 58715163401
Near Spanaway, WA 98387
Cejay
Job Details: 10/31/2022
"Customer concern is that dishwasher is leaking. Found door sweeper seal worn and both top and lower spray arms separating causing leak. Needs new sweeper seal, door seal lower and upper spray arms. Follow up scheduled for 11/08 8-12; ordrng 1 809006501 (GASKET) and 1 154827601 (GASKET) and 1 154313601 (SPRAY ARM) and 1 5304517203 (SPRAY ARM)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Carrollton, TX 75006
John
Job Details: 10/31/2022
Customer concern is RF burner only comes on high. Confirmed RF burner only comming on at high setting regardless of the position of the knob. Needs new infinite switch.; ordrng 1 W10857622 (switch-inf RF)
We serviced a
GE DISHWASHER
Model GDT630PYM4FS
Near Enumclaw, WA 98022
Cejay
Job Details: 10/31/2022
Customer concern is that dishwasher top trim is broken. Found trim and console control damaged. Needs new top console control and console cover. Follow up scheduled for 11/08 10-2pm; ordrng 1 WD34X27119 (CONSOLE COVER) and 1 WD12X20184 (CONSOLE TOP CONTROL)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model DV45K6500EV/A3
Near Rowlett, TX 75088
Patrick
Job Details: 10/31/2022
"Replaced loading door latch. Ran rinse and spin. Unit checks good. Found excessive suds in unit. Added vinegar, ran again, customer to monitor."
We serviced a
LG DISHWASHER
Model LDF5545SS
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/31/2022
"Customer concern is that dishwasher will show LE error and will not start. Wash motor connections at main board good. Harness checks good. Resistance checks at motor good. Needs new wash motor. Advised customer parts show out of stock and may take time to recive. Requires Auth ; ordrng 1 ABT72989206 (CASING ASSEMBLY,PUMP)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Chicago, IL 60639
Chris
Job Details: 10/31/2022
Customer concern is unit making loud noise spinning. Found gearcase bearing bad in gearcase causing loud noise. Need new gearcase. ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (slider) and 1 W10775188 (washplate)
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/31/2022
"Customer concern is that dishwasher user board is not turning on. Checked CSM, power cycled main board 10 times, UI active, no update available for unit. Replace main board and UI as per service bulletin if update not available. Requires Auth.; ordrng 1 WD21X32000 (CONFIGURED UI BOARD) and 1 WD21X25730 (CONFIGURED SERVICE MACHINE CONTROL BOARD)"
We serviced a
LG WASHER-TOPLOAD
Model WT4870CW
Near Puyallup, WA 98374
Cejay
Job Details: 10/31/2022
"Customer concern is that washer is leaking when half full. Found pressure hose disconnected from tub causing leak. Reinstalled hose, cycle tested washer no leaks, all checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Spanaway, WA 98387
Cejay
Job Details: 10/31/2022
"Customer concern is that washer will power on but will not start cycle. Pulled error codes via service mode.F8E6,F7E4,F6E3, shifter will not maintain 120v during activation of spin cycle. Needs new clutch and main control board. Advised customer parts show out of stock and may take time to recive. FAH to supply.; ordrng 1 W10754448 (clutch) and 1 W11419171 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9050XW00
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/31/2022
"Customer concern is that washer produces noise during spin and burning rubber smell. Found broken tub support, causing basket to fall into tub. Resulting in burning smell and clunky noise during spin cycle. Needs new rear tub asm, basket assembly and door boot. Customer declined repair at this time. Collected payment via debit card."
We serviced a
LG DRYER-ELECTRIC
Model n/a
Near Puyallup, WA 98375
Cameron M.
Job Details: 10/31/2022
Customer answered door advised dryer was previously repaired and forgot to call and cancel.
We serviced a
KENMORE DISHWASHER
Model 665.16033401
Near Lakewood, WA 98498
Cameron M.
Job Details: 10/31/2022
"Customer concern is that dishwasher intermittently does not start and complete cycle. Found failed buttons on console, causing difficulty selecting cycle. Found failed control heater circuit, causing unit to enter heat lockout. Found clogged upper and lower spray arms ,heating poor wash result. Found torn door seal causing leak during operation. Found failed vent seal, causing water to leak during operation. Needs new spray arms, console, main board, vent seal and door seal . Advised customer parts show NLA. Requires auth FAH TO SUPPLY ; ordrng 1 8268311 (SPRAY ARM LOWER) and 1 WP8535083 (SPRAY ARM UPPER) and 1 W10542314 (GASKET DOOR) and 1 WP8269259 (GASKET) and 1 WP8558946 (CONSOLE) and 1 WP8564547 (MAIN CONTROL)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED86HEBW0
Near Tacoma, WA 98406
Cameron M.
Job Details: 10/31/2022
Installed previously ordered wheel and belt. Cycle tested unit 3x. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWLU0
Near Rockwall, TX 75087
Patrick
Job Details: 10/31/2022
Replaced latch strike and latch. Tested unit job complete.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Wylie, TX 75098
Patrick
Job Details: 10/31/2022
"Customer concern, unit makes squeeking noise during use. Verified. Found slider worn. Upon disassembly, found gearcase leaking water through drive system. Must replace gear case and slider. ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider)"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Royse City, TX 75189
Patrick
Job Details: 10/31/2022
"Customer concern, sometimes unit goes off balance and sometimes doesn't dispenser fabric softener. F5e2 door lock failure. Svc bulletin W11504923 for fabric softener water issue. Must replace dispenser assy. Door lock intermittently fails to sense closed door even when door is closed. Must replace. Ran rinse and spin with 4 towels. ; ordrng 1 W11524103 (Dispenser assy) and 1 W11316250 (Door lock)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/ A5
Near Royse City, TX 75189
Patrick
Job Details: 10/31/2022
"Customer concern, unit will not change cycles. Confirmed. Found broken control knob. Must replace. ; ordrng 1 DC97-18058C (Laundry appliance control knob)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US
Near Chicago, IL 60639
Chris
Job Details: 10/31/2022
Replaced wash pump. Tested with customer. Unit checks good.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Puyallup, WA 98375
Cameron M.
Job Details: 10/31/2022
"Customer concern is that oven does not heat on bake or broil. Verified power supply voltage, good 240v supplied. Found corroded power cord. Found open bake element causing oven to not heat. Needs new element and power cord. Left unit unplugged as it's a electrical hazard. Follow up visit scheduled for 11/7 8-12; ordrng 1 W10779716 (ELEMENT-BAKE) and 1 WX09X10007 (POWER CORD 40A 3wire range)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7120HW0
Near Chicago, IL 60659
Chris
Job Details: 10/31/2022
Customer concern is unit not washing. Found f7e4 error code stored for basket shifter. Ran diagnostic cycle. Shifter never went into spin position. Washplate turned when should have spun basket. Need new shifter. ; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Glenview, IL 60025
Chris
Job Details: 10/31/2022
Replaced ui board. Powered on. Tested. Unit checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Little Elm, TX 75068
John
Job Details: 10/31/2022
"Customer concern is washer not spinning leaves small puddle of water in basket. Using NuFi device, tested all aspects of unit, no issues found. Found F codes for suds and drain pump clearing algorithm failure. Ran load test cycle of 5 towels. Found unit filling with suds while rinsing. Advised Customer about the affects of using too much or wrong type of soap and creating suds in the machine. Advised Customer as to how to remove suds from unit. All other checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Lewisville, TX 75067
John
Job Details: 10/31/2022
Customer concern is door very heavy to close and doesn't stay closed. Customer states that they heard a loud pop while removing door from unit for cleaning. Found broken spring on right hinge. Needs new hinges.; ordrng 1 WPW10299226 (hinge-door right) and 1 WPW10299227 (hinge-door left)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near Coppell, TX 75019
John
Job Details: 10/31/2022
Customer concern is DW sometimes stops in middle of cycle and she has to drain and restart. Ran service cycle. Cycle finishes with no issues. Found error codes for suds as well as water not available. Advised Customer about how to remove suds from unit and the effects of using the wrong type or too much soap. Also found copper line to inlet valve is pinched at a 90 degree angle causing unit to not fill with enough water and stopping mid cycle. Advised Customer that a plumber will be necessary to replace water line and valve as the valve is stuck open.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5620HW2
Near Highland Village, TX 75077
John
Job Details: 10/31/2022
Installed new console assy. All checks good
We serviced a
GE DISHWASHER
Model GLD4464R10SS
Near Irving, TX 75063
John
Job Details: 10/31/2022
Installed new control board and UI. Found that exiting control board was missing model selector plug so I am unable to transfer plug to new control board. Needs new mode selector plug.; ordrng 1 WD21X10398 (model selector plug)
We serviced a
GE RANGE
Model JGBP30DEA2WH
Near Dallas, TX 75244
John
Job Details: 10/31/2022
Installed new control board and igniter. Unit now lighting properly. Found that the spline for control knob on new control board is not compatible with existing knob. Knob will need to be replaced.; ordrng 1 WB03K10053 (range knob - black)
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.24922200
Near Dallas, TX 75227
Patrick
Job Details: 10/28/2022
Plugged in lid sw. My bad.
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FLCG7522AW1
Near Chicago, IL 60651
Chris
Job Details: 10/28/2022
Customer concern is unit not heating. Found ignitor comes on then goes off when no ignition. Went behind unit and verified gas flow to dryer. cleaned orifice for dust or debris. Will need new gas valve and radiant sensor. Ignitor not getting gas. ; ordrng 1 5304524455 (Gas valve) and 1 5303281135 (sensor)
We serviced a
GE DRYER-ELECTRIC
Model GTD45EASJ2W2
Near Garland, TX 75040
Patrick
Job Details: 10/28/2022
"Customer concern, unit will not do anything. Power to unit good 240vac. Found cracked knob not allowing cycle selection. Customer to replace knob."
We serviced a
GE WALL OVEN
Model JGRP20BEJ1BB
Near Sachse, TX 75048
Patrick
Job Details: 10/28/2022
"Replaced igniter, tested unit. All checks good"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EP/A3 03
Near Lewisville, TX 75056
John
Job Details: 10/28/2022
Customer concern is dryer making loud noise. Found 3 drum supports warn and wobbling. Replaced drum supports from truck stock. All checks good.; used 3 DC97-16782A (DRUM ROLLER) from stock
We serviced a
GE WALL OVEN
Model JT5500SF5SS
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 10/28/2022
"Installed previously ordered cooling fan and sensor .cycle tested unit, all checks good. Customer declined to retain old parts. Collected payment via"
We serviced a
GE WALL OVEN
Model JT5500SF5SS
Near Edgewood, WA 98371
Cameron M.
Job Details: 10/28/2022
"Customer concern is that oven does not heat, triggers f97 error as soon as cook cycle is started. Found seized lower cooling fan, causing unit to not heat. Needs new fan and sensor. Installed previously ordered fan and sensor. Cycle tested all checks good"
We serviced a
GE WASHER-FRONTLOAD
Model GFWR2700H0WW
Near Frisco, TX 75036
John
Job Details: 10/28/2022
Customer concern is washer leaking from bottom. Found sump hose from tub to drain is cut right behind hose clamp causing leak. Needs new sump hose.; ordrng 1 WH41X10340 (hose sump)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AV/US 03
Near Little Elm, TX 75068
John
Job Details: 10/28/2022
Installed new detergent dispenser assy. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000DW3
Near Sachse, TX 75048
Patrick
Job Details: 10/28/2022
"Replaced element and thermostats, found idler pulley seized. Replaced from truck stock. Tested unit. All checks good. ; used 1 W10837240 (Idler pulley) from stock"
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Princeton, TX 75407
Jack
Job Details: 10/28/2022
"Customer concern unit is not gaming, found parts shipped to customers house. Opened boxes and found wrong parts and broken parts, replaced ignitor off of stock truck. Tested unit checks all good. ; used 1 WB13K21 (Ignitor) from stock"
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Allen, TX 75002
Jack
Job Details: 10/28/2022
"Replaced door switch, tested unit checks all good"
We serviced a
KENMORE DISHWASHER
Model 66513213K901
Near Dallas, TX 75243
Patrick
Job Details: 10/28/2022
"Customer concern, unit smelled like smoke and speed working. Confirmed. Found main control caught fire, must replace control. Also damaged keypad ribbon, must replace. ; ordrng 1 WPW10285180 (Main control) and 1 WPW10298354 (Console assy)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA 00
Near Chicago, IL 60639
Chris
Job Details: 10/28/2022
Customer concern is unit leaking and not drain. Tub full of water on Arrival. Draining very slow. Vacuumed water and sump. High looped drain hose. Tested. Unit now draining good. Found no sign of leak. Probable cause for leak is siphoning from sink. Unit checks good. No sign of leak.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Dallas, TX 75228
Patrick
Job Details: 10/28/2022
Replaced lid. Tested unit s all checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA 00
Near Chicago, IL 60634
Chris
Job Details: 10/28/2022
Customer concern is unit not draining. pump running but nothing draining from unit. Found disposal under sink where drain hose is connected to had the punch still on it preventing dishwasher from draining into disposal. Removed knockout from disposal. Tested. Runs and drains good.
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Tacoma, WA 98467
Cameron M.
Job Details: 10/28/2022
"Installed previously ordered case break mandatory drain hose. Found leaking inlet hose, replaced fill hose. Cycle tested unit. All checks good ; used 1 41045 (FILL HOSE DW 6' W/FITTINGS) from stock"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11066912691
Near Dallas, TX 75227
Patrick
Job Details: 10/28/2022
"Replaced blower, motor, and idler pulley. Tested unit. All checks good."
We serviced a
GE WALL OVEN
Model JT5500SF5SS
Near Bonney Lake, WA 98391
Branden W.
Job Details: 10/28/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW95HEXW2
Near Graham, WA 98338
Cameron M.
Job Details: 10/28/2022
"Customer concern is that washer produces errors with every attempt of starting wash cycle, unit normally triggers during first five minutes of starting cycle. Found f6e2(communication errorbetween ui and ccu ), f6e1(communication error between ccu and mcu) , f1e1(ccu error) f4e0( heater not detected) via service mode attempted cycle test via service mode, failed. Unit locked door then triggered f6e2, zero movement of basket. Zero activation of drain pump. Found failed motor comtrol, causing unit to not run wash cycle, needs new motor control. Advised customer unable to fully diagnose unit unit motor control board is repaired. Customer declined repair at this time. Collected 95.00 trip fee via"
We serviced a
GE DRYER-GAS
Model GTD42GASJ2WW
Near Glendale Heights, IL 60139
Chris
Job Details: 10/28/2022
Customer concern is unit heats but intermittently doesn't dry. Tested unit. Heating good. Unit was on low heat on arrival. Unit passed vent test but could not find vent exit. Still recommend customer check vent exit for clog. Instructed customer on load size and different cycles. Found no issues.
We serviced a
GE WALL OVEN
Model JT5500SF5SS
Near Edgewood, WA 98371
Branden W.
Job Details: 10/28/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Frisco, TX 75034
John
Job Details: 10/28/2022
"Customer concern is a piece of the upper rack fell off and she doesn't know where it goes. Found upper rack tine clip had fallen off. Re-installed tine clip and removed upper rack cup shields from both sides, per customer request. Cycle tested, all checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Lakewood, WA 98499
Cejay
Job Details: 10/28/2022
"Customer concern is that dishwasher is leaking. Found separating middle spray arm causing dishwasher to leak. Requires Auth.; ordrng 1 5304506740 (spray arm), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Puyallup, WA 98374
Cejay
Job Details: 10/28/2022
Customer concern is upper oven is not igniting. Found weak bake ignitor causing oven not to heat. Needs new bake ignitor. Installed new ignitor. Cycle tested bake ignitor all checks good; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS0
Near Spanaway, WA 98387
Cejay
Job Details: 10/28/2022
Customer concern is that range display is not working. Installed previously ordered main control board. Tested all control board functions all checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA 00
Near Plano, TX 75093
John
Job Details: 10/28/2022
"Customer concern is DW not starting and normal cycle button blinking. Cycled power and unit stopped blinking and I was able to start a cycle. Ran full service cycle on unit, no issues found. Unit functioning as designed."
We serviced a
GE DISHWASHER
Model ZBD6880N00SS
Near Plano, TX 75093
John
Job Details: 10/28/2022
Installed new control control board unit still not powering on and no response from UI. Contacted AHS for replacement Authorization. Replacement authorized. Auth# 557JCGI
We serviced a
GE DISHWASHER
Model GSD3800G00CC
Near Lewisville, TX 75067
John
Job Details: 10/28/2022
"Customer concern is DW leaking from front. Cycle tested unit, no leaks found. Did find lower rack missing both front wheels causing lower rack to sit against lower wash arm keeping it from spinning and causing it to shoot water straight at door making it leak. Needs new lower rack front wheels.; ordrng 2 WD12X271 (roller assy,lwr frnt)s"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50R8500AV/US 01
Near McKinney, TX 75071
Jack
Job Details: 10/28/2022
"Replaced UI board and tested, unit it checks all good"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45N5300V/A3
Near McKinney, TX 75070
Jack
Job Details: 10/28/2022
"Customer concern unit is not turning on, found unit won't power on at all. Opened unit and found thermistor failed replaced and tested. Unit checks all good. ; used 1 DC32-00007A (Thermistor) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Plano, TX 75093
Jack
Job Details: 10/28/2022
"Customer concern unit will not heat, per formed vent tested unit passed. Opened unit and found heating element reading open, replaced and tested. Unit checks all good showed customer. ; used 1 DC97-14486A (Heating element) from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM4270HVA
Near Plano, TX 75093
Jack
Job Details: 10/28/2022
"Customer concern unit is not finishing cycle, found unit not draining. Found debris in coin catch cleaned and tested unit. Found drain pump failed, unit needs drain pump replace. Replaced drain. Pump and tested unit checks all good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Double Oak, TX 75077
John
Job Details: 10/28/2022
Customer concern is DW leaking from underneath. Found water leaking through sump assy seal. Needs new sump assy.; ordrng 1 W11460945 (PUMP&MOTOR)
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN0WW
Near Balch Springs, TX 75180
Patrick
Job Details: 10/28/2022
"Customer concern, unit doesn't always spin out clothes. Multiple spin related error codes. Found belt squeeking during spin even when basket is empty. Belt stretched causing issue. Replaced from truck stock. Tested unit, all checks good. ; used 1 WH01X27538 (Belt) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV40J3000EW/A2 02
Near Puyallup, WA 98374
Branden W.
Job Details: 10/28/2022
Customer concern is that dryer does not work and produced smoke from under unit. Found failed windings in motor causing unit to not start and overheat. Needs new motor assembly. Auth needed. ; ordrng 1 DC93-00101U (ASSY FAN MOTOR)
We serviced a
GE WASHER-TOPLOAD
Model GFW550SSN0WW
Near Dallas, TX 75220
Jack
Job Details: 10/27/2022
"Customer concern unit is leaking, found water leaking from coin catch. Tipped unit back and took coin catch out found gasket pinched, causing unit to leak. Unit needs drain pump replace. ; ordrng 1 WH11X29539 (Drain pump and filter)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ0
Near Schaumburg, IL 60193
Chris
Job Details: 10/27/2022
Replaced control. Tested. Unit checks good.
We serviced a
SAMSUNG RANGE
Model NX58H9500WS/AA 02
Near Chicago, IL 60630
Chris
Job Details: 10/27/2022
Customer concern is control panel numbers dim. Unable to make panel brighter through settings. Need to replace control panel. ; ordrng 1 DE96-01050C (Control panel)
We serviced a
GE DISHWASHER
Model GDF530PGM4WW
Near Chicago, IL 60618
Chris
Job Details: 10/27/2022
Replaced funnel. Ran cycle. Found no leaks. Unit checks good.
We serviced a
KENMORE WALL OVEN
Model 9114832595
Near Dallas, TX 75287
Patrick
Job Details: 10/27/2022
"Customer concern, upper oven turns off after a few minutes of use, lower oven over heats. Cooling fan does not operate. Jumped thermostat, fan turned on, must replace thermostat. Lower oven 25*hot. Adjusted knob ring to account for difference. Must replace thermostat. Part listed as NLA. AHS to source NLA part. ; ordrng 1 WB24K5033 (Cooling fan thermostat) and 1 WB21X5209 (Oven control Thermostat)"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Lewisville, TX 75077
Patrick
Job Details: 10/27/2022
"Replaced drive pulley, nut, and belt. Tested unit. All checks good,."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED94HEXW0
Near Dallas, TX 75205
Jack
Job Details: 10/27/2022
"Customer concern unit making loud noise, replaced bad roller and found idler pulley bad. Unit needs idler pulley replace. ; ordrng 1 W10837240 (Bracket), used 1 WPW10314173 (DRUM ROLLER) from stock"
We serviced a
GE DISHWASHER
Model GLD5560L00SS
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/27/2022
"Installed previously ordered wash pump and spray arms. Cycle tested unit 3x, all checks good"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EZ/A3 01
Near Puyallup, WA 98375
Cameron M.
Job Details: 10/27/2022
"Customer concern is that dryer makes squealing noise during operation. Found seized idler pulley, causing unit to make squealing noise during operation. Needs new idler pulley.installed new idler pulley. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Preformed airflow test, failed (yellow).advised customer dryer vent duct needs to be cleaned. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Puyallup, WA 98372
Cameron M.
Job Details: 10/27/2022
Installed previously ordered timer. Cycle tested unit. All checks good
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS1
Near Coppell, TX 75019
Patrick
Job Details: 10/27/2022
Replaced bake element. Tested unit. All checks
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Carrollton, TX 75006
Patrick
Job Details: 10/27/2022
"Replaced sump assy. Tested unit, all checks good."
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Dallas, TX 75225
Jack
Job Details: 10/27/2022
"Customer concern unit is leaking water, found door boot torn and shocks broken. Checked unit for other leaks found none. Unit needs all 4 shocks and door boot replace. ; ordrng 4 WH01X20826 (Shocks)s and 1 WH08X23479 (Gasket)"
We serviced a
LG DRYER-ELECTRIC
Model DLEX5101V
Near Dallas, TX 75252
John
Job Details: 10/27/2022
Customer concern is dryer filter check light on and controls locked. Confirmed filter checks light on and child control lock on. Unlocked controls and ran vent check. Fails red. Advised Customer that vent will need to be cleaned and how to lock and unlock controls. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6500EW/A3 02
Near Tacoma, WA 98405
Cejay
Job Details: 10/27/2022
Customer concern is that dryer does not power on. Dryer incoming voltage is only 120v. Advised that electrician is needed.
We serviced a
SAMSUNG RANGE
Model NE63T8511SS/AA 05
Near Tacoma, WA 98406
Cejay
Job Details: 10/27/2022
"Customer concern is that glass top broken due to impact. New unit never used, dose not have power supplied to unit. Range needs new glass cooktop. Advised customer power will need to be supplied to unit prior to repair. Requires Auth. Requires second tech. AHS to supply.; ordrng 1 DG94-03730B (ASSY COOKTOP FRAME-MODULE)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB725BW0
Near Gig Harbor, WA 98332
Cejay
Job Details: 10/27/2022
Basket seized to bearing shaft. Unable to preform repair Called FAH recommended unit for replacement.Auth number : 981924675FAH will contact customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frisco, TX 75034
John
Job Details: 10/27/2022
Installed new base pump. All checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLEY1701WE
Near Dallas, TX 75225
Jack
Job Details: 10/27/2022
"Customer concern unit is making loud noise, found o roller bad replaced and tested. Unit checks all good showed customer. ; used 1 4581EL2002H () from stock"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW8040DW4
Near Denton, TX 76208
John
Job Details: 10/27/2022
Customer concern is washer making grinding like sound during agitate. Found rotor to be loose causing it to rub against stator as it turns and causing metal to metal sound. Needs new rotor and stator.; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7120HW0
Near Hickory Creek, TX 75065
John
Job Details: 10/27/2022
Installed new dispenser drawer. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW
Near Puyallup, WA 98372
Cameron M.
Job Details: 10/27/2022
Installed previously ordered belt and suspension rods. Cycle tested unit . all checks good. Advised customer on proper loading practices. Advised customer on using high quality detergent.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/27/2022
Installed previously ordered spanner nut and gearcase. Cycle tested unit. All checks good. Left failed part with customer as it caused a leak.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Chicago, IL 60651
Chris
Job Details: 10/27/2022
Replaced valve and main board. Ran recalibration and test cycle with customer. Unit checks good.
We serviced a
MAYTAG DISHWASHER
Model MDBTT60AWW3
Near Richardson, TX 75081
Patrick
Job Details: 10/27/2022
"Replaced door latch, no no joy. Keypad lights up but not able to change settings or start cycle. Must replace console. Auth # 254cdpm pn 99003408 LISTED AS NLA. AHS to supply parts; (created new UIS, deleted prior attachment to UisID 14943)"
We serviced a
GE DISHWASHER
Model GDWF150V40ES
Near Plano, TX 75094
Patrick
Job Details: 10/27/2022
"Customer concern, intermittent leak from dw front. Found unit filled forward significantly. Levelled unit. Ran normal wash through 6 prewashes and drains. No leak from underneath. Unit checks good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Dallas, TX 75243
Jack
Job Details: 10/27/2022
"Customer concern unit handle is broken to door, unit needs new door handle replace. ; ordrng 1 W10861225 (Door handle)"
We serviced a
GE DISHWASHER
Model CDT835SSJSS
Near Murphy, TX 75094
Jack
Job Details: 10/27/2022
"Customer concern unit door is slamming door, pulled unit and found spring fell off of unit. Reinstalled spring and door pulley, tested unit checks all good."
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2435NB3A
Near Tacoma, WA 98444
Cejay
Job Details: 10/27/2022
Customer concern is that dishwasher is not washing dishes and is not filling with water. Found water supply to unit shut off. Restored water supply to dishwasher. Found signs of water leak cycle tested unit multiple times but could not replicate leak. Advised customer to monitor dishwasher. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN2RS
Near Hickory Creek, TX 75065
John
Job Details: 10/27/2022
Customer concern is washer making high pitch noise while spinning and some buttons don't work. Found bearings in motor to be making a high pitch metal to metal noise while unit is spinning. Also found Fresh Vent button and Spin Speed button working intermitently. Needs new motor and UI.; ordrng 1 WH03X29524 (Motor) and 1 WH03X29522 (Drive belt) and 1 WH22X34919 (UI BOARD W/ INSTRUCTION)
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ4WS
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/27/2022
"Installed previously ordered element, cycle tested unit. All checks good. Advised customer dryer vent duct needs to be cleaned. Collected payment via card Payment minus military discount."