We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Coppell, TX 75019
Lane
Job Details: 10/03/2023
Installed pcb and performed function test. Dishwasher completed initial start up procedure. Ran beginning of normal Cycle without issue. Advised customer due to lighting strike possible further issues may need to be addressed. Letting dishwasher run for full cycle. If no faults are generated no further repair is needed.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25C2EXB00
Near Lewisville, TX 75067
Lane
Job Details: 10/03/2023
Customer stated refrigerator stopped making ice and cooling. Performed diagnostics found compressor super heated and not pumping refrigerant. Let compressor cool off and attempted to start sealed system. Compressor wouldn't start and became excessively hot. Condenser fan didn't come on during attempted restart. Sealed system is jot working.
We serviced a
GE LAUNDRY CENTER
Model GUD24ESS1WW
Near Carrollton, TX 75010
John
Job Details: 10/03/2023
Customer concern is washer making strange noise. Ran diagnostics and found noise that customer is speaking of is drain pump running dry once water has been evacuated. Advised Customer that noise is normal. Advised Customer about what each cycle does and what to expect from unit. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2 02
Near Carrollton, TX 75007
John
Job Details: 10/03/2023
Installed new rollers idler and belt. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE5000AYW
Near Puyallup, WA 98375
Cameron M.
Job Details: 10/03/2023
Installed previously ordered element and roller assemblies. Cycle tested unit. All checks good collected remainder balance via card payment
We serviced a
GE WALL OVEN
Model PT916SR1SS
Near Tacoma, WA 98499
Cejay
Job Details: 10/03/2023
Customer concern is that lower wall oven is not heating and shuts off right after starting a cycle. Oven sensor out of range at 2360k ohms. Found failed oven sensor and main control. Needs new temperature sensor and main control. Follow up scheduled for 10/12 10-2pm; ordrng 1 WB21T10018 (SENSOR ASM) and 1 WB27T11442 (CONTROL OVN)
We serviced a
LG WASHER-TOPLOAD
Model WT7200CW
Near Tacoma, WA 98498
Cejay
Job Details: 10/03/2023
"Customer concern is that washer is making a noise during agitation, cycle tested washer with a load found washer bottomed out causing motor bolt to make contact with the ground causing noise and tub movement durring operation. Raised and leveled unit. Cycle tested washer with a load, all checks good."
We serviced a
GE RANGE
Model P2S975SEM1SS
Near Graham, WA 98338
Cameron M.
Job Details: 10/03/2023
"Customer concern is that RL,RR,FR receive no spark for ignition. Inspected burner bodies and orifices all clear and clean with exception of RR burner body, found debris clogging gas port ,resulting in no ignition. Cleared buildup burner functioning properly. Found faulty grounding due to degraded ignitor harness, causing burners to not ignite. Needs new harness. Advised customer parts are NLA with all part sorces. No repair available."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lakewood, WA 98498
Cejay
Job Details: 10/03/2023
"Installed previously ordered main control and water inlet, cycle tested unit for leaks and to verify repair, all checks good."
We serviced a
WHIRLPOOL RANGE
Model RF315PXEQ 0
Near Tacoma, WA 98445
Cejay
Job Details: 10/03/2023
"Customer concern is that RR burner is not heating. Found loose recptical mount causing reptical to fall, adjusted mount, cycle tested burner, burner is now operational."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MAV6451AWW
Near Spanaway, WA 98387
Cejay
Job Details: 10/03/2023
"Installed previously ordered guide tube, cam, plunger, lid switch, drive belt and timer. Cycle tested washer rinse and spin cycle, all checks good."
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Prosper, TX 75078
Chad A.
Job Details: 10/02/2023
"Installed parts sent home from GE. Replaced drive motor ,timer, and wiring harness. Cycled unit multiple times and heating everything it was tried."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6000AG0
Near Puyallup, WA 98372
Cejay
Job Details: 10/02/2023
"Customer concern is that washer had shown an error code and is leaking, pulled error codes F9E1, F0E4,F0E1,F9E1. Preformed cycle test, suds alarm, confirmed unit dose drain. found debris on door glass causing leak concern. Cleared pressure hose of clog causing suds alarm, cycle tested washer a second time to verify repair. All checks good. Advised customer on running regular cleaning cycles."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW2
Near Puyallup, WA 98372
Cejay
Job Details: 10/02/2023
"Customer concern is that washer is making a knocking noise and is going OOB. Pulled error codes F0E3,F0E5,F2E1,F0E3. Visual inspection of slider disk is good, cycle tested washer with a load and confirmed customer concern of noise, advised customer some noise is normal operation. No mechanical or component failures at time of service."
We serviced a
LG WASHER-TOPLOAD
Model WT1501CW
Near Graham, WA 98338
Cejay
Job Details: 10/02/2023
"Customer concern is that the washer is filling with hot water instead of cold, takes a long time to fill long t8me to wash and had shown an error. Found hot and cold supply lines reversed and inlet screens clogged. Corrected water supply lines and cleaned inlet screens. Cycle tested washer, all checks good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW0
Near Graham, WA 98338
Cejay
Job Details: 10/02/2023
Customer concern is that washer is leaking from the front. Found 3 small holes in door seal causing washer to leak. Needs new door seal. Also note door seal is not aligned correctly. Customer declined repair at time of service.
We serviced a
SUB ZERO REFRIGERATOR
Model n/a
Near Plano, TX 75093
Chad A.
Job Details: 10/02/2023
"Customer stated refrigerator not cooling properly. Performed tests and found refrigerator evap coil clear of frost but cold control open. Need control for repair. ; ordrng 1 4201260 (Control,ref)"
We serviced a
KENMORE DISHWASHER
Model 66513973K017
Near Plano, TX 75074
Chad A.
Job Details: 10/02/2023
Cycled unit to test. Pump filter clean and sump free of any debris. All spray arms clear and functioning properly. Soap cup functions and drain pump working good. No failures detected at time of service.
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW02
Near Dallas, TX 75287
Lane
Job Details: 10/02/2023
Customer stated washer was beeping when not in use. Performed diagnostics found faulty user control still advise replacing door switch assembly. All other functions checked good at time of service. Contacting customermwhen parts arrive.; ordrng 1 205214P (Control panel) and 1 205578 (Switch assembly)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6000XW2
Near Dallas, TX 75218
Lane
Job Details: 10/02/2023
Customer stated washer gave code for failure to drain. Performed diagnostics found clogged pump. Cleaned drain pump and performed multiple function and leak tests. All functions checked good at time of service. Advised customer no warranty on foreign objects.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Graham, WA 98338
Cejay
Job Details: 10/02/2023
"Customer concern is that dishwasher is not drying and has poor wash performance. Pulled error codes, 7-1, found open element causing dishwasher not to dry and causing poor wash performance. Needs new element. Follow up scheduled for 10/10 8-12pm. ; ordrng 1 W10518394 (HEATER)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/02/2023
Installed previously ordered sump asm and inlet valve. Cycle tested unit. All checks good collected remainder balance via card payment. Left failed parts with customer as parts caused leak
We serviced a
SAMSUNG RANGE
Model NE58K9500SG/AA 01
Near Tacoma, WA 98408
Cameron M.
Job Details: 10/02/2023
"Customer concern is that oven does not heat properly on convection and broil, surface burners produce slow results for achieving boil cycle tested surface burners with customer provided pot of water, all tested good. Burners heat and regulate temperature properly. Preformed temperature checks of oven on bake,broil and convection. Achieved good activation of bake broil and convection elements. Unit maintained temperatures at 350 and 475. Repeated tests 3x ,found no mechanical defects at time of service. Advised customer on surface vs soaking temperatures. Advised customer to monitor and call if issues persist."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model TEDX640PQ0
Near Fircrest, WA 98466
Cameron M.
Job Details: 10/02/2023
"Customer concern is that dryer does not start cycle. Tested voltage supply to unit during initial inspection. Found no voltage supply to unit. Checked breaker position, found breaker turned off. Restored power. Tested voltage supply. Good 240v supply. Preformed airflow test, failed (red). Preformed temperature checks, in range. Unit operating as designed at time of service. Advised customer vent needs to be cleaned before use resumes to prevent damage to unit. advised customer to monitor and call if issues arise with unit."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1345XTVQ2
Near University Place, WA 98467
Cameron M.
Job Details: 10/02/2023
"Customer concern is that dishwasher door is not latching and allowing unit to run cycle. Also that start button broke off. Found broken start button ,causing customer difficulty starting cycle. Found door catch bent causing unit to not allow door to close. Corrected catch and door alignment. Cycle tested unit all checks good needs new console. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 W10298389 (ASSEMBLY (INCLUDES ACTIVE OVERLAY & INSERT) (WHITE)), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT71OPAYM3
Near University Place, WA 98466
Cameron M.
Job Details: 10/02/2023
"Installed previously ordered element and main control. Cycle tested unit, all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AF/US
Near Graham, WA 98338
Cejay
Job Details: 10/02/2023
"Customer concern is that washer is showing 5c error. Found clog in drain trap, removed debris from drain trap. Cycle tested washer all checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FDBB240FS2
Near Tacoma, WA 98418
Cameron M.
Job Details: 10/02/2023
Installed previously ordered timer. Cycle tested unit. All checks good
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA 01
Near Orting, WA 98360
Cameron M.
Job Details: 10/02/2023
"Customer concern is that oven does not heat properly and maintain temperatures customer used convection bake/ airfry and unit achieved and maintained temp after roughly 20min preheat. Preformed temperature checks of oven @350 , failed oven was only maintaining 315 vs the called 350 . Found failed temperature probe and main pcb. REQUIRES AUTH. ; ordrng 1 DG94-04041B (ASSY PCB EEPROM) and 1 DG32-00002B (SENSOR-THERMISTOR)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Rockwall, TX 75087
Lane
Job Details: 10/02/2023
Customer stated washer will not finish cycle. Performed diagnostics found stored fault code for out of balance and stuck key. Leveled washer and ran function tests through onboard diagnostics. All functions checked good. Ran test cycle with load found washer completed cycle without issue. Advised customer on load size and cycle selection. All functions checked good at time of service.
We serviced a
GE RANGE
Model JTD5000SN3SS
Near Rockwall, TX 75032
Lane
Job Details: 10/02/2023
Customer stated while using oven aluminum melted to upper oven liner. Performed diagnostics confirmed aluminum liquefied and stuck to liner base. Not sure how to remove without damaging finish. Part is not serviceable.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52A5500C/A3
Near Heath, TX 75126
Lane
Job Details: 10/02/2023
Customer stated dryer would randomly trip breaker. Customer had builder replace breaker with another gfi unit. Customer stated since breaker was replaced last time unit has not tripped breake. Performed diagnostics found no shorts to ground. Ran dryer for 20min with no issues. Dryer cycles at 178 exhaust 190 drum temperature. Advised customer to have builder change breaker to standard design to prevent nuisance tripping.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXNS03
Near The Colony, TX 75056
John
Job Details: 09/29/2023
"Came to install new ice mold and wire harness. Found oven knob in packaging for harness, incorrect part. Correct part number was ordered and appears on shipping slip. Must re-order wire harness.; ordrng 1 WP2187467 (harns-wire)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4800XQ1
Near Dallas, TX 75219
Patrick
Job Details: 09/29/2023
Replaced dampers. Tested unit. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K8600EV/A3 01
Near Dallas, TX 75243
John
Job Details: 09/29/2023
Customer concern is dryer making noise and won't start. Found start winding on motor has failed causing motor to hum and not rotate. Must replace motor module.; ordrng 1 DC93-00101U (ASSY FAN MOTOR-MODULE)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T3200W/A3
Near Dallas, TX 75212
Patrick
Job Details: 09/29/2023
"Customer concern, unit will not heat. Found element and thermostats good. Outlet loose. Customer must replace outlet. Left unit unplugged."
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN3WW
Near Plano, TX 75075
John
Job Details: 09/29/2023
"Customer concern is washer ripping clothes and making growling noise. Found stripped agitator base causing clothes to wrap around agitator and tear them. Also found gearcase is failing and leaking oil causing loud growling sound. Needs new agitator base, gear case, pulley and belt.; ordrng 1 WH43X34257 (Agitator base) and 1 WH03X34937 (Gear case) and 1 WH03X34937 (Hub washer) and 1 WH03X32097 (Pulley and nut) and 1 WH01X27538 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Heath, TX 75126
Patrick
Job Details: 09/28/2023
Replaced dispenser and liner repair. Tested unit. All checks good.
We serviced a
OTHER RANGE
Model VGSU101-4BSS
Near Dallas, TX 75241
Patrick
Job Details: 09/28/2023
"Customer concern, ignition system totally inop. Confirmed. Retainer rings seized on burners, unable to remove. Must replace retainer rings, spark module, and ignition switches. Valves listed as NLA. Avp says generic version of ignition switches available from kimball.; ordrng 1 PD030037 (Retainer ring) and 2 PD030038 (Retainer ring)s and 1 Pa020041 (Spark mod) and 1 Pd030039 (Retainer) and 4 ? (Ignition sw)s"
We serviced a
GE RANGE
Model JS645SL7SS
Near Dallas, TX 75205
Patrick
Job Details: 09/28/2023
Replaced control. Tested unit. All checks good.
We serviced a
GE RANGE
Model JVM3162DJ3WW
Near Dallas, TX 75235
Patrick
Job Details: 09/28/2023
Customer concern microwave not heating. Tested multiple times. Found vent fan improperly installed. No fault found with unit itself.
We serviced a
KENMORE COOKTOP
Model ="79044123511"
Near Irving, TX 75063
John
Job Details: 09/28/2023
"Customer concern is FR burner only outer ring working and FL burner not comming on at all. Upon arrival, cooktop in use and too hot to be disassembled. Confirmed customer complaint for both burners. Recommend replacing FR and FL elements and infinite switches.; ordrng 1 318297810 (FR triple element) and 1 5304519993 (FR triple infinite switch) and 1 316530001 (LF element) and 1 318531500 (LF infinite switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Allen, TX 75013
Chad A.
Job Details: 09/28/2023
Making ice intermittently. Repaired wire at old connector at bottom of door. Cycled ice maker and filled properly.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model ="79681584310"
Near Coppell, TX 75019
Lane
Job Details: 09/28/2023
I stalled new lent screen assembly and performed function test. All functions checked good at time of service.
We serviced a
GE DRYER-ELECTRIC
Model PTD90GBPT0RS
Near Dallas, TX 75248
John
Job Details: 09/28/2023
Customer concern is dryer making loud scrapping noise since it was delivered. Found wood screw lodged between drum and front bearing. Removed screw and tested. Unit still making loud noise. Found drum to be warped and severly scratched as well as bearing severly damaged from dragging screw across it. Needs new front bearing and drum.; ordrng 1 WE03X23875 (BEARING TOP ASM) and 1 WE21X23869 (Drum assy)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA45H7000AW/A2
Near Wylie, TX 75098
Lane
Job Details: 09/28/2023
Part was shipped broken. Unable to install screw points broken off.; ordrng 1 DC31-00187A (Motor ac pump)
We serviced a
SAMSUNG DISHWASHER
Model DW80M9960US/AA
Near Wylie, TX 75098
Lane
Job Details: 09/28/2023
Ustomer stated dishwasher worked fine for several cycles then would not start. Performed diagnostics found upper rack not aligned correctly causing door closure issues. Corrected rack and leveled dishwasher. Performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE RANGE
Model JS645SL7SS
Near Dallas, TX 75205
Patrick
Job Details: 09/28/2023
Replaced control. Tested unit. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFUS2613LS0
Near Dallas, TX 75206
Patrick
Job Details: 09/28/2023
"Customer concern, unit starts but goes blank and begins beeping. Confirmed. Good compressor, good fans. Must replace control board. ; ordrng 1 241739710 (Adc board)"
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11022352512"
Near Richardson, TX 75081
John
Job Details: 09/28/2023
"Installed new cam, belt, and actuator. During testing found unit to be no level. Leveled unit. All checks good."
We serviced a
GE WALL OVEN
Model JRP28SK1SS
Near Garland, TX 75043
John
Job Details: 09/28/2023
Performed PM check. All checks good.
We serviced a
GE DISHWASHER
Model HDF310PGR3WW
Near Lewisville, TX 75057
Lane
Job Details: 09/28/2023
Office opens up at 9am; saved tckt
We serviced a
AMANA DRYER-ELECTRIC
Model NED5800HW0
Near Lewisville, TX 75067
Lane
Job Details: 09/28/2023
Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced heater and performed multiple function and heat cycle. All functions checked good at time of service. ; used 1 WP3387747 (Heating element) from stock
We serviced a
GE DISHWASHER
Model HDF310PGR3WW
Near Lewisville, TX 75057
Lane
Job Details: 09/28/2023
Office opens up at 9am; saved tckt
We serviced a
LG DRYER-ELECTRIC
Model DLEX3250W
Near Plano, TX 75075
John
Job Details: 09/28/2023
Performed PM check. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4850HW3
Near Dallas, TX 75204
John
Job Details: 09/27/2023
Installed new lid lock. All checks good.
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW02
Near Dallas, TX 75287
Lane
Job Details: 09/27/2023
Customer stated washer beeps alot and has damaged some towels and clothing. Performed diagnostics found door switch engagement needs adjustment and possible cycle selection issues maybe damaging clothing. Adjusted door switch assembly and performed multiple function tests after repair. If beeping persists door switch assembly will haft to be replaced.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Sachse, TX 75048
Lane
Job Details: 09/27/2023
Installed new suspension and performed function test after repair. All functions checked good at time of service
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN3WW
Near Mesquite, TX 75150
Patrick
Job Details: 09/27/2023
"Replaced agitator, transmission and belt. Tested unit. All checks good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4850HW0
Near Dallas, TX 75211
John
Job Details: 09/27/2023
"Customer concern is dryer will not start. Found open thermal fuse causing unit to not start. Replaced thermal fuse from truck stock. While testing, found timer not advancing through cycle. Needs new timer. Found vent partially crushed, repaired vent. Vent test still fails. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.; ordrng 1 WPW10436303 (Timer), used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
LG REFRIGERATOR
Model LRFDS3016S /00
Near Prosper, TX 75078
Chad A.
Job Details: 09/27/2023
"Customer stated ice clumping in bucket. Cycled upper ice maker and found faulty tray causing water to leak into dispenser bucket. Lower ice maker motor running but has no movement. Need upper and lower ice makers. Temperatures checked good. ; ordrng 1 AEQ73110219 (ICE MAKER ASSEMBLY,KIT) and 1 AEQ73449909 (ICE MAKER ASSEMBLY,KIT)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5057LW0
Near Frisco, TX 75034
Chad A.
Job Details: 09/27/2023
Replaced motor and cycled to test. All working good and no other failures detected.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF4B
Near Dallas, TX 75228
John
Job Details: 09/27/2023
Installed new console and UI board supplied by Sears. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW1
Near Wylie, TX 75098
Lane
Job Details: 09/27/2023
Customer stated washer makes abnormal noise during spin. Performed diagnostics found rotor bolt loose. Applied blue lock tight and reinstalled bolt. Performed high speed spin test after repair. All functions checked good at time of service.
We serviced a
GE WASHER-TOPLOAD
Model PTW600BSR1WS
Near Dallas, TX 75228
Patrick
Job Details: 09/27/2023
Replaced agitator and bolt. All checks good.
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Dallas, TX 75243
Patrick
Job Details: 09/27/2023
Replaced ui. Tested unit. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Wylie, TX 75098
Patrick
Job Details: 09/27/2023
"Replaced auger and yoje. Tested unit, all checks good."
We serviced a
KENMORE REFRIGERATOR
Model ="10651773510"
Near Plano, TX 75023
Lane
Job Details: 09/27/2023
Einstalled new light modules and repaired ice dispenser. Confirmed operation with custome. All functions checked good at time of service.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 03
Near Irving, TX 75062
John
Job Details: 09/27/2023
"Customer concern is washer will not drain. Entered service mode and found F codes SC (drain) and UB (unbalanced load). Ran drain and spin cycle, good voltage to drain pump but no movement. Also found suspension rods worn and bouncy causing UB error. Must replace drain pump and suspension rods. Unable to fully function check unit due to nature of failure.; ordrng 1 DC97-19289H (Drain pump) and 4 DC97-16350U (Suspension rod)s"
We serviced a
GE OTHER
Model JVX5360SJ2SS
Near Rockwall, TX 75087
Patrick
Job Details: 09/27/2023
Replaced bulb. Tested unit. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Forney, TX 75126
Patrick
Job Details: 09/27/2023
"Customer concern, im inop. Confirmed. Found failed im. Must replace. Found broken door sw. Must replace; ordrng 1 W10873791 (Ice maker) and 1 W11396033 (Door sw)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW0
Near Garland, TX 75044
Lane
Job Details: 09/27/2023
Customer stated washer makes abnormal noise. And doesn't agitate. Performed diagnostics found agitator loose. Agitator bolt was backed off and not seated. Tightened bolt and performed function test. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000DW4
Near Plano, TX 75075
Lane
Job Details: 09/27/2023
Customer stated door won't stay closed . Performed diagnostics found faulty door catch. Installed part and performed multiple function tests. All functions checked good at time of service.
We serviced a
GE WASHER-TOPLOAD
Model GTWN4250D1WS
Near Dallas, TX 75243
John
Job Details: 09/27/2023
Installed new control board. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4985EW0
Near Plano, TX 75074
John
Job Details: 09/27/2023
Performed MPA check. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Dallas, TX 75252
Patrick
Job Details: 09/26/2023
Replaced led modules. Tested unit. All checks good.
We serviced a
JENN-AIR RANGE
Model JGD8430ADS
Near Lewisville, TX 75056
Lane
Job Details: 09/26/2023
Customer stated cooktop started continuously sparking after counters were cleaned. Performed diagnostics found moisture got into burner switch causing issue. Blower fan control knob is broken and needs to be replaced. All other functions checked good at time of service. ; ordrng 1 WP7737P245-60 (Knob)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near McKinney, TX 75071
Chad A.
Job Details: 09/26/2023
"Customer stated freezer drawer will not open and ice maker not producing. During inspection found ice maker jammed and freezer frosted over due to slide rail broken causing door not to close completely. Auger motor for upper ice maker very noisy due to bad shaft bearing. Need freezer ice maker,rails for freezer drawer,and auger motor for repair. ; ordrng 1 5304507977 (SLIDE ASSEMBLY) and 1 5304507976 (SLIDE ASSEMBLY) and 1 241798233 (Ice maker) and 1 241816602 (Auger-Motor) and 1 241829001 (BAR-DRIVE)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75212
Patrick
Job Details: 09/26/2023
Replaced impeller and hub. Tested unit. All checks good.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Irving, TX 75060
Patrick
Job Details: 09/26/2023
"Customer conceen, unit trips breaker during use. Motor good 13ohm at all terminals. Heater good 16ohm.Ran svc cycle. During heating portion of svc cycle, rapid relay clicks from control board followed by unit shutdown. Ran cold wash. Good fill, good tumble, good drain. Bellows torn. Must replace acu, heater, and bellows.; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows) and 1 W11314664 (Heater)"
We serviced a
WHIRLPOOL COOKTOP
Model GLS3675VS02
Near Lewisville, TX 75067
Lane
Job Details: 09/26/2023
Customer stated cooktop burners don't light. Performed diagnostics found breaker off. Reset breaker snd performed full function test. All functions checked good at time of service.
We serviced a
LG DRYER-ELECTRIC
Model DLEX8000V
Near Dallas, TX 75205
John
Job Details: 09/26/2023
Installed new rollers and belt. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062922100"
Near Carrollton, TX 75006
Lane
Job Details: 09/26/2023
"Customer stated dryer continuously stops heating. Performed diagnostics found faulty thermal high limit. Replaced thermal limiter with cycling thermostat and tested cycle temperature. Dryer temperature not changing with setting selections set to low. Changed operating thermostat and found dryer cycling correctly. All functions checked good at time of service. ; used 1 WP3387134 (Thrmst-fix), and 1 279769 (Cutoff-tml) from stock"
We serviced a
KENMORE REFRIGERATOR
Model ="10657039601"
Near Garland, TX 75041
John
Job Details: 09/26/2023
"Came to install new bin latch and spring. Found that part that arrived marked as spring is not a spring at all, incorrect part. Latch still has not arrived to customer. Must have latch and spring to repair ice bin.; ordrng 1 2256015 (Latch) and 1 WP2198608 (Spring)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS6
Near Dallas, TX 75252
Lane
Job Details: 09/26/2023
Customermstated dishwasher wash quality is poor and upper rack doesn't wash at all. Performed diagnostics found faulty pump and motor. Smelled burning steel during testing. Control board and harness also need replacing. Dispenser cap is broken. All other functions checked good at time of service. ; ordrng 1 WPW10780877 (Pump&motor) and 1 W11032769 (Dispenser) and 1 W11035586 (Control) and 1 W10871222 (Wire harness)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K7500EW/A3
Near Frisco, TX 75033
Chad A.
Job Details: 09/26/2023
"Customer concern dryer very noisy. Tested dryer and found drive motor noisy due to worn bearing. Need drive motor for repair. ; ordrng 1 DC31-00055G (MOTOR AC DRIVE-MODULE;DRYER MOTOR,DFS270)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Dallas, TX 75230
Patrick
Job Details: 09/26/2023
"Customer concern, unit over fills. Found clogged home drain, plumber must address. Unit operating normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Garland, TX 75042
Patrick
Job Details: 09/26/2023
Replaced led module. Tested unit. All checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM4370HKA
Near Murphy, TX 75094
John
Job Details: 09/26/2023
Installed new drain hose. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Allen, TX 75013
Chad A.
Job Details: 09/26/2023
Replaced ice maker and temperatures good.
We serviced a
KENMORE REFRIGERATOR
Model ="10651133210"
Near Plano, TX 75074
Chad A.
Job Details: 09/26/2023
Replaced dual water valve and tested good. No other failures detected.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA. 23
Near Plano, TX 75023
Lane
Job Details: 09/26/2023
Defrosted ice room and installed new ice maker. Performed full function test. All functions checked good at time of service.
We serviced a
KENMORE REFRIGERATOR
Model ="10644323400"
Near Farmers Branch, TX 75234
John
Job Details: 09/26/2023
Came to install new track pieces. Found that new track will not lock into place due to the locking buttons being in a different position than original. Will need to reorder track pieces.; ordrng 2 WP2223320 (Drawer track)s
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2 02
Near Carrollton, TX 75007
John
Job Details: 09/26/2023
"Performed PM check on dryer. Found rollers, idler pulley, and belt worn and causing thumping noise. Also found vent clogged and temps out of range. Cleared clogged outside vent gaurd, unit now venting properly. Must replace rollers belt and idler pulley.; ordrng 2 DC97-16782A (Roller)s and 1 6602-001655 (Belt) and 1 DC96-00882C (Idler pulley)"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Coppell, TX 75019
Lane
Job Details: 09/26/2023
Customer stated dishwasher is non responsive. Performed diagnostics confirmed supply voltage is good. Dishwasher was hit with power surge. Advised replacing main and user controls to correct issue. ; ordrng 1 12028528 (Power module) and 1 11031054 (Operating module)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FC3
Near Rockwall, TX 75087
Patrick
Job Details: 09/26/2023
"Replaced lid and lock. Tested unit, all checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Wylie, TX 75098
Lane
Job Details: 09/25/2023
Installed replacement parts and performed function test after repair. All functions checked good at time of service. Advised customer refrigerator could take several hours to return to normal operation.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW3
Near Frisco, TX 75035
Chad A.
Job Details: 09/25/2023
Replaced dispenser drawer and cycled to test. All working properly and draining good. No leaks detected.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA. 02
Near Wylie, TX 75098
Lane
Job Details: 09/25/2023
Installed new icemaker and sealed ice room with Samsung food grade sealant. Replaced ice bin and confirmed pcb firmware version. Advised customer to allow 2-3hr for ice production. First several batches need to be disposed of per manufacturers suggestion.
We serviced a
LG WASHER-FRONTLOAD
Model WM4000HBA
Near Frisco, TX 75033
Chad A.
Job Details: 09/25/2023
Customer concern dispenser is broken. Installed new dispenser drawer with housing supplied by Sgt. No other failures found at time of service.