We serviced a
GE RANGE
Model JB645RK6SS
Near Tacoma, WA 98445
Cejay
Job Details: 10/27/2022
"Customer concern is that range glass top is damaged. Glass top shattered also causing damage to LF burner causing hot surface light to remain on. Needs new glass top and LF burner. Advised customer parts show out of stock and may take time to recive.requires Auth, requires second tech.; ordrng 1 WB62X26649 (RANGETOP GLASS ASM (BK)) and 1 WB30X24111 (RANGE RADIANT ELEMENT - 9')"
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near Tacoma, WA 98406
Cameron M.
Job Details: 10/27/2022
"Customer concern is that dishwasher does not drain. Cycle tested unit. found stripped drain pump impeller, causing unit to not drain and produce grinding noise. Needs new drain pump. Installed new drain pump. Cycle tested unit 3x. All checks good. Collected payment via debit card. Customer declined to retain old part. ; used 1 WPW10348269 (PUMP-DRAIN) from stock"
We serviced a
GE DISHWASHER
Model GDT635HSJ0SS
Near Frisco, TX 75036
John
Job Details: 10/27/2022
Customer concern is DW not heating. Found open thermal cut-off causing unit to not engage heater. Reset thermal cut-off. Unit now heating Cycle tested unit all checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA55A7300AE/US
Near Plano, TX 75024
John
Job Details: 10/27/2022
"Customer concern is washer not spinning. Placed unit into drain and spin. Unit spins as it should. Noticed drain pump draining slowly. Stress tested drain pump, pump fails. Needs new drain pump motor.; ordrng 1 DC31-00201A (Drain pump motor)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW
Near Plano, TX 75074
Patrick
Job Details: 10/27/2022
"Replaced suspension rods, hub and agitator. Ran rinse and spin with 6 towels. Good fill, good agitate, good drain, good spin. All checks good."
We serviced a
KITCHENAID WALL OVEN
Model KEBS209BSS01
Near Carrollton, TX 75007
John
Job Details: 10/27/2022
Installed new thermal fuse and control board. All checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA 01
Near Chicago, IL 60651
Chris
Job Details: 10/27/2022
Replaced dispenser. Tested. Unit checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLEX3700V
Near Puyallup, WA 98375
Cejay
Job Details: 10/27/2022
Customer concern is that dryer is showing code and takes long time to dry. Preformed airflow test failed (red) disconnected dryer vent hose preformed second airflow test pass. Advised customer dryer vents need service before resuming operation of dryer. Customer signed airflow acknowledgement.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC215EW1
Near Rowlett, TX 75089
Patrick
Job Details: 10/26/2022
"Replaced door sw, thermal fuse, and door handle. Tested unit; used 1 Wp3392519 (Thermal fuse), and 1 WP3406107 (Door sw) from stock"
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FFLG2022MW3
Near Oak Park, IL 60304
Chris
Job Details: 10/26/2022
Customer concern is dryer intermittently not starting. Found push to start switch is not always activating switch. Need new push to start switch. ; ordrng 1 137493400 (switch)
We serviced a
GE DRYER-ELECTRIC
Model DHDSSR46EE1WW
Near Princeton, TX 75407
Jack
Job Details: 10/26/2022
"Customer concern unit won't start, opened unit found thermostat broken. Unit needs thermostat replace. ; ordrng 1 WE4M137 (Drum thermostat)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 02
Near Princeton, TX 75407
Jack
Job Details: 10/26/2022
"Replaced dampers and tested unit on rinse and spin, unit checks all good."
We serviced a
LG DRYER-ELECTRIC
Model DLEX4370K
Near Princeton, TX 75407
Jack
Job Details: 10/26/2022
"Customer concern unit had error code, cycled unit on normal setting found unit working fine. Tested from start to finish completed cycle with no error codes. Tested dryer vent unit passed showed customer."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026922503
Near University Place, WA 98467
Cejay
Job Details: 10/26/2022
"Cut out old agitator. Installed new gearcase, clutch, motor coupling and new agitator with bolt. Cycle tested unit rinse and spin cycle. Cleaned out basket from agitator debris. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Rowlett, TX 75089
Patrick
Job Details: 10/26/2022
Replaced agitator. Tested unit. All checks good.
We serviced a
GE FREEZER
Model FUF14QRRAWW
Near Garland, TX 75041
Patrick
Job Details: 10/26/2022
"Customer concern, unit stopped cooling. Found power cord pinched in wall causing failure. Must replace power cord. Customer ok'd estimate of $367.91; ordrng 1 WR23X25096 (Power cord)"
We serviced a
GE LAUNDRY CENTER
Model GUD27GSPM1DG
Near Des Plaines, IL 60018
Chris
Job Details: 10/26/2022
"Replaced motor, pulley and belt. Tested with load with customer. Unit checks good."
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FFTW4120SW1
Near Princeton, TX 75407
Jack
Job Details: 10/26/2022
"Customer concern customer wants unit checked out, tested unit on quick wash. Unit checks all good."
We serviced a
KENMORE DRYER-ELECTRIC
Model 11065132411
Near Lakewood, WA 98498
Cejay
Job Details: 10/26/2022
"Customer concern is that dryer is not spinning. Found broken dryer belt causing dryer not to spin. Needs new drum belt. Cleaned and lubricated rear support wheels. Installed new drive belt. Preformed airflow test failed (yellow) advised customer dryer vent needs service ; used 1 341241 (BELT,DRIVE) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEW9200LW1
Near Tacoma, WA 98498
Cejay
Job Details: 10/26/2022
"Customer concern is that dryer does not power on.Verified 240v to dryer. Continuity check at thermal fuse good. Unit powers on but does not start. Door switch checks good. Found damaged main control causing dryer not to start , needs new control board. Advised customer parts show discontinued and may take time to recive. AHS to supply.; ordrng 1 3980062 (Control board)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model DV45K6500EV/A3
Near Rowlett, TX 75088
Jack
Job Details: 10/26/2022
"Replaced latch and tested on rinse and spin, unit checks all good"
We serviced a
LG DRYER-ELECTRIC
Model DLEX3700V
Near Puyallup, WA 98374
Cejay
Job Details: 10/26/2022
"Customer concern is that dryer randomly shuts off. Preformed airflow test failed (yellow) dryer will shut randomly, possible fault in main control causing unit to power down. Advised customer if new board dose not resolve issue electrician is needed to verify proper supply to unit. Requires auth.; ordrng 1 EBR85130503 (PCB ASSEMBLY,MAIN)"
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Glenview, IL 60025
Chris
Job Details: 10/26/2022
Customer concern is unit not powering on. Found d ui board getting 14vdc from main control. Will need to replace ui board. ; ordrng 1 WD21X32005 (Configured ui)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4
Near Mesquite, TX 75149
Patrick
Job Details: 10/26/2022
"Customer concern, unit does not finish cycle. Unit loaded with 4 bath mats on arrival. Ran quick wash. Good fill, h/c correct orientation, good agitate, good drain, good spin, no fault found. Calibrated unit."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW1
Near Garland, TX 75043
Patrick
Job Details: 10/26/2022
"Customer concern, unit makes buzzing sound from lf infinite sw. Found burnt sw contact. Must replace sw. Landlord ok'd estimate of $273.07; ordrng 1 WP3148953 (Infinite sw lf)"
We serviced a
GE DRYER-ELECTRIC
Model GTD42GASJ2WW
Near Dallas, TX 75211
Patrick
Job Details: 10/26/2022
"Customer concern, unit will not turn on. Confirmed. Found cracked knob. Timer very difficult to turn. Must replace knob and timer.; ordrng 1 WE01X24552 (Knob) and 1 WE04X24550 (Timer)"
We serviced a
GE LAUNDRY CENTER
Model WSM2700DAWW
Near Skokie, IL 60077
Chris
Job Details: 10/26/2022
Customer concern is unit leaking. Found hose from water valve to nozzle has hole and spraying water. Need new hose. Hose showing NLA. ; ordrng 1 WH41X10160 (hose assy atc w/nozz)
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/26/2022
"Installed previously ordered user interface. Cycle tested unit 3x, all checks good"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.77432600
Near Dallas, TX 75219
Patrick
Job Details: 10/26/2022
Customer concern unit not heating. Found intermittent gas coil failure. Replaced could from truck stock. Tested unit 10x. All checks good. ; used 1 279834 (Coil kit) from stock
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2 01
Near Dallas, TX 75209
Patrick
Job Details: 10/26/2022
Replaced dampers. Ran rinse and spin under load. Unit tests good at this time.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB765FW0
Near Rowlett, TX 75089
Jack
Job Details: 10/26/2022
"Customer concern unit is making loud noise, found roller and idler pulley bad. Replaced and tested unit checks all good. ; used 1 WPW10314173 (Roller), and 1 W10837240 (Bracket) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW750CSL1WS
Near Puyallup, WA 98374
Cejay
Job Details: 10/26/2022
Customer concern is that washer is going OOB very easily. Found failed suspension rods causing washer to go OOB. Needs new suspension rods. Follow up scheduled for 11/02 8-12; ordrng 2 WH16X26912 (ROD AND SPRING ASM LEFT - YELLOW)s and 2 WH16X26913 (ROD AND SPRING ASM RIGHT - BLACK)s
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4
Near Mesquite, TX 75149
Jack
Job Details: 10/26/2022
"Customer concern unit is not finishing spin cycle, tested unit on quick wash. Found unit checks all good, Checked for error cofound none."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/26/2022
"Customer concern is that oven does not heat. Preformed amp draw of bake ignitor, found ignitor drawing 2.59 amps of required 3.3 ,causing oven to not heat. Installed new bake ignitor. Cycle tested unit. All checks good ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
LG RANGE
Model LRG3193BM/00
Near Orting, WA 98360
Cameron M.
Job Details: 10/26/2022
"Customer concern is that range display is missing segments, and not heating. Preformed amp draw of bake ignitor. Found ignitor not drawing required 3.3 amps, causing oven to not heat. Found missing segment of display, causing difficulty operating rang accurately. Needs new bake ignitor and main board. REQUIRES AUTH. advised customer may take time to get parts. ; ordrng 1 MEE61841401 (IGNITOR) and 1 AGM73329018 (PARTS ASSEMBLY,SVC)"
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Sumner, WA 98391
Cameron M.
Job Details: 10/26/2022
"Customer concern is that dishwasher does not power. Found unit does not receive 120v ,causing unit to not power and start cycle. Advised customer electrician needed to correct electrical issue. Advised customer to call if issue persists after electrician has fixed power supply"
We serviced a
SAMSUNG DISHWASHER
Model DW80H9930US/AA
Near Puyallup, WA 98372
Cameron M.
Job Details: 10/26/2022
"Customer concern is that dishwasher does not complete cycle, produces 7e error. Found stripped water wall motor, causing unit to not see water wall movement causing unit to not complete cycle. Needs new water vain, motor,and nozzle cover asm. Requires auth second tech. Customer requests cash out options. ; ordrng 1 DD97-00204C (ASSY MOTION) and 1 DD97-00318B (ASSY VANE) and 1 DD97-00216A (ASSY COVER NOZZLE)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026632503
Near Tacoma, WA 98404
Cameron M.
Job Details: 10/26/2022
Installed previously ordered lid switch and timer. Cycle tested unit 3x with load. All checks good.
We serviced a
MAYTAG DRYER-GAS
Model MGDB955FW0
Near Puyallup, WA 98374
Cejay
Job Details: 10/26/2022
Installed previously ordered blower wheel. Cycle tested unit all checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sachse, TX 75048
Patrick
Job Details: 10/25/2022
On site to replace drain hose. Wrong hose ordered. Must return with proper hose p/n W11414944; O-emld tckt
We serviced a
GE DISHWASHER
Model GDF570SGF2BB
Near Schaumburg, IL 60193
Chris
Job Details: 10/25/2022
Customer concern is unit not heating. Found flood switch thermistor sensing high temp when empty. Replaced flood switch. Ran heater cycle. Heating good. ; used 1 WD21X10519 (SWITCH FLOOD) from stock
We serviced a
LG WASHER-FRONTLOAD
Model WM4270HVA
Near Rockwall, TX 75087
Patrick
Job Details: 10/25/2022
"Customer concern, unit not spinning. Confirmed. Rotor and stator test good. Found faulty rps. Replaced from truck stock. Tested unit. All checks good. ; used 1 6501kw2002a (Rps sensor) from stock"
We serviced a
LG WASHER-TOPLOAD
Model WT1101CW
Near Garland, TX 75043
Jack
Job Details: 10/25/2022
"Customer concern unit reads LE, found rps sensor failed. Replaced rps sensor and tested unit checks all good. ; used 1 6501KW2002A (Rps sensor) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED62308HW2
Near Mesquite, TX 75150
Jack
Job Details: 10/25/2022
"Customer concern unit is making loud noise, found spring clamp on motor not lined up. Causing motor to shake making grinding noise, took unit apart and reinstalled motor. Tested unit checks all good."
We serviced a
LG WASHER-TOPLOAD
Model WT7600HKA
Near Puyallup, WA 98374
Cameron M.
Job Details: 10/25/2022
"Customer concern is that washplate broke. Found washplate bolt sheared off inside gearcase, causing washplate to free float inside basket. Needs new gearcase, washplate , and bolt . Customer declined repair at this time. Collected trip fee via card Payment."
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ6WW
Near Royse City, TX 75189
Patrick
Job Details: 10/25/2022
"Customer concern, unit not draining. Confirmed. Drain pump shorted. Must replace.; ordrng 1 WH23X28418 (Drain pump)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV5451AEWXAA01
Near Forney, TX 75126
Patrick
Job Details: 10/25/2022
Replaced door latch receiver. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW3505FW1
Near Steilacoom, WA 98388
Cejay
Job Details: 10/25/2022
"Installed previously ordered main control board and water level sensor. Cycle tested washer error did not return cycle completed successfully, all checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near South Hill, WA 98374
Cameron M.
Job Details: 10/25/2022
"Installed previously ordered pump and motor assembly. Cycle tested unit 3x, all checks good."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE5500AYQ
Near Steilacoom, WA 98388
Cejay
Job Details: 10/25/2022
"Customer concern is that dryer drum baffel is loose. Found two drum baffels with loose fasteners. Secured all drum baffle fasteners, all checks good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8500DC4
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/25/2022
"Customer concern is that dryer will stop mid cycle and won't start again until after time passes. Pulled error codes via service mode F4E4,F2E. Checked voltage to dryer 240v good. Preformed airflow test pass. Tempeture checks good. Found failed start winding in motor causing motor to over heat. Needs new motor and blower wheel. Follow up scheduled for 11/02 8-12pm; ordrng 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)"
We serviced a
GE WASHER-TOPLOAD
Model GTW750CPL1DG
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/25/2022
Customer concern is that washer Dedergent dispenser is not dispensing Dedergent. Extreme oversuds. Dedergent is dispensing flushed Dedergent from and excessive suds from washer. Advised customer on appropriate Dedergent qualities. Advised customer on using regular cleaning cycles. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6200AW/A2
Near Tacoma, WA 98443
Cameron M.
Job Details: 10/25/2022
"Installed previously ordered door boot. Cycle tested unit 5x, all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA01
Near Maywood, IL 60153
Chris
Job Details: 10/25/2022
Replaced switch. Tested with customer. Unit checks good.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5000DW2
Near Mesquite, TX 75181
Patrick
Job Details: 10/25/2022
"Customer concern, unit making loud noise during wash. F7e6 motor fault. Found Tasmanian leaking oil onto drive components causing belt to slip. Must replace gearcase, cam, and belt.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Drive belt)"
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Dallas, TX 75227
Patrick
Job Details: 10/25/2022
"Customer concern, unit going off balance during spin. Found basket off center in frame. Dampers fail bounce test. Must replace dampers. Customer ok'd $309.91 estimate. ; O-emld tckt"
We serviced a
GE DRYER-ELECTRIC
Model DBLR333EE1WW
Near Dallas, TX 75217
Jack
Job Details: 10/25/2022
"Customer concern unit keeps popping breaker after 5 minutes of running. Tested airflow unit passed, tested unit on time cycle. Opened unit and checked for loose connections or broken wires found none, checked amp draw found unit with in spec. Check circuit breaker unit is on a correct circuit, unit checks all good. Notified customer that if issue happens again that they will need a licensed electrician to look at circuit breaker."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXVBS0
Near Dallas, TX 75218
Patrick
Job Details: 10/25/2022
"Customer concern, unit intermittently operates and responds to key press. Heavy Normal Light keys always lit dim. Must replace keypad. Reset ui connections, found active roach infestation. Customer must"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cejay
Job Details: 10/25/2022
"Customer concern is that dishwasher will not wash and is not dispensing Dedergent. Found loose connection at wash motor. Secured connection, stress tested wash motor multiple times no issues. Activation of soap dispenser good. All checks good."
We serviced a
GE COOKTOP
Model PGP7030DL1WW
Near Plano, TX 75024
John
Job Details: 10/25/2022
Customer concern is that the finish on her knobs is flaking off and the grates are discolored. Customer states that the grates are damaging her cookware. Customer requesting new knobs and grates.; ordrng 5 WB03X29354 (knob asm ss)s and 1 WB31X29415 (grate ctr) and 1 WB31X29417 (grate rh) and 1 WB31X29416 (grate lh)
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN0WW
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 10/25/2022
"Customer concern is that washer light do not work for bulky items settings, Customer advised unit has recently had a control board and belt installed. Intermittently does not complete spin cycle. Found user ID of main control not set, causing unit to not illuminate display lights. Set user personality. Tested unit with customer provided load. No defect found, unit achieved max of 701 rpm. All checks good. ADVISED customer using high quality detergent for best wash and spin results . Advised customer on proper loading practices for optimal performance. Advised customer on regular cleaning intervals. Also advised customer to monitor and call if issue persists."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2 51
Near Spanaway, WA 98387
Cejay
Job Details: 10/25/2022
Installed previously ordered inverter board and hall sensor. Cycle tested washer all checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Orting, WA 98360
Cameron M.
Job Details: 10/25/2022
"Customer concern is that washer produces noise during operation. Found heavy evidence of grease sling from gearcase, caused by water leak through tub seal down center shaft. Resulting in gear oil coating actuator, causing actuator failure to shiftfromspintoagitate. Causing customers complaint of noise during operation. Needs new gearcase, actuator, belt, pulley. Advised customer due to nature of unit failure not to use washer, to prevent further damage and leaks. REQUIRES AUTH ; ordrng 1 W11454741 (GEARCASE) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT) and 1 W10913953 (ACTUATOR)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sachse, TX 75048
Patrick
Job Details: 10/25/2022
On site to replace drain hose. Wrong hose ordered. Must return with proper hose p/n W11414944; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Plano, TX 75024
John
Job Details: 10/25/2022
"Customer concern is DW stops during cycle and has to be restarted. Found F6E3 error for suds Ran test cycle on unit. Unit functioning as designed, found large amount of suds in unit once test cycle finished. Advised Customer about the affects of using incorrect or too much soap in dishwasher. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Little Elm, TX 75068
John
Job Details: 10/25/2022
Installed new upper wash arm sent by SquareTrade. Found pump and motor sent by SquareTrade not needed. Ran full service cycle. Unit functioning as designed.
We serviced a
SAMSUNG RANGE
Model NE59R4321SS/AA
Near Little Elm, TX 75068
John
Job Details: 10/25/2022
Customer concern is that the cooktop cracked while she was cooking on it. Confirmed cooktop is cracked starting from center of burner to the outside edge. Advised Customer that warranty may or may not cover cracked cooktop. Needs new glass cooktop.; ordrng 1 DG94-01301B (ASSY FRAME COOK TOP) and 1 1 (Special order shipping)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50K7500AV/A2 11
Near Frisco, TX 75036
John
Job Details: 10/25/2022
Cuatomer concern is unit won't spin getting a Ub error for unbalanced load. Square Trade sent new shocks to fix issue. I found existing shocks to not be in good working order. Found basket loose inside of drum causing it to wobble when trying to spin and producing a Ub error. Needs new rear tub and bearing and new basket to fix issue.; ordrng 1 DC97-19681A (ASSY SEMI TUB BACK) and 1 DC97-19268A (Drum assy.)
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Carrollton, TX 75006
John
Job Details: 10/25/2022
Customer concern is DW not draining properly. Upon arrival found unit full of water. Drained unit using drain pump. While draining unit for second time found that sink is filling with water from DW indicating a clogged sink drain. Water from sink is draining back into DW causing it to stop mid cycle and appear as if the unit never drained at all. Advised Customer that a plumber will be needed to resolve issue. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75234
John
Job Details: 10/25/2022
Customer concern is washernot agitating. Found actuator has slipped out of shifter. Needs new actuator per service bulletin.; ordrng 1 W10913953 (actuator)
We serviced a
AMANA DRYER-ELECTRIC
Model NED4655EW1
Near Irving, TX 75039
John
Job Details: 10/25/2022
Customers concern is that dryer is not heating. Found open thermal cutoff causing no heat. Replaced thermal cutoff from truck stock. All checks good.; used 1 279816 (THERMAL CUT OFF HI) from stock
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100P/A3
Near Dallas, TX 75211
Jack
Job Details: 10/25/2022
"Customer concern unit is not heating, tested vent. Vent passed air flow tested, opened unit and found heating element reading open. Replaced heating element and tested unit checks all good. ; used 1 DC97-14486A (Heating element) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 796.31522211
Near Irving, TX 75062
John
Job Details: 10/25/2022
"Customer concern is washer won't spin. Found shifter not fully engaging into spin as well as drive shaft grinding and leaking oil. Needs new gearcase assy.; ordrng 1 AEN73131406 (HOUSING ASSEMBLY,CLUTCH COUPLING) and 1 FAF30369201 (WASHER) and 1 4020FA4208J (Hub nut) and 1 4040FA4045C (Washer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Dallas, TX 75209
Jack
Job Details: 10/25/2022
"Customer concern unit is leaking, found water leaking from drain pipe. Found clamp at garbage disposal loose causing water to run down drain pipe. Tightened and tested unit found sump leaking water, unit needs sump assembly replace. ; used 1 W10861526 (Sump assembly) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 23032102
Near Dallas, TX 75206
Jack
Job Details: 10/25/2022
"Customer concern unit is leaking, tested unit on rise and spin. Found unit checks all good, when unit drained stand pipe backed up. Customer need licensed plumber to correct issue, showed customer."
We serviced a
KENMORE DRYER-ELECTRIC
Model 41781142000
Near Federal Way, WA 98003
Cejay
Job Details: 10/24/2022
"Customer concern is that dryer dose not spin and dose not heat intermittently and is making noise during operation. Found seized motor causing drum not to spin, also causing noise during operation along with damage top drum glide and worn drum bearing. Needs new motor and blower housing. Top drum glide and rear bearing kit. Requires auth.; ordrng 1 131775600 (blwr housing w/wheel) and 1 131560100 (motor) and 1 5303937139 (felt glide asm) and 1 5303281153 (bearing kit-rear)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS11B
Near Chicago, IL 60634
Chris
Job Details: 10/24/2022
Customer concern is door stuck closed. Found door latch broken causing door to be stuck closed. Picked up door latch locally and installed. Tested with customer. Unit checks good. ; pckd up 1 5304517280 (Latch assembly)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW
Near Chicago, IL 60651
Chris
Job Details: 10/24/2022
"Customer concern is unit leaking. Tested unit and found leak coming from, drain plumbing by sink. No leak from washer. Customer will need plumber to fix leak with drain."
We serviced a
GE DISHWASHER
Model GDF530PGM4WW
Near Chicago, IL 60618
Chris
Job Details: 10/24/2022
Customer concern is unit leaking and showing error. On arrival unit unmounted and pulled out a couple inches. Found fill funnel broken off causing leak. Need new funnel. ; ordrng 1 WD49X23818 (funnel service kit)
We serviced a
GE RANGE
Model JGRPBEJ1BB
Near Sachse, TX 75048
Patrick
Job Details: 10/24/2022
"Customer concern, unit not igniting gas. Confirmed. Found igniter weak glow, no ignition. Must replace igniter. Customer ok'd $370.95.; saved tckt"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA 00
Near Indian Creek, IL 60061
Chris
Job Details: 10/24/2022
Customer concern is unit not starting and has standing water. Found control lock was turned on preventing unit from starting. Vacuumed drain and ran diagnostic test. Unit running and draining good.
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ4WS
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/24/2022
"Unit not hooked up to utilities. Customer concern is that dryer does not heat. Found shorted element wire, causing unit to not heat. Needs new wire spade and element. Follow up visit scheduled for 10/27 8-12; ordrng 1 WE11M10001 (HEATER), used 1 279457 (WIRE-SPADE) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M8650V/A3
Near Spanaway, WA 98387
Cameron M.
Job Details: 10/24/2022
"Installed previously ordered thermal cutoff, high limit and thermistor. Cleaned and calibrated moisture sensors. Cycle tested unit 3x, all checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ6WW
Near Lewisville, TX 75067
John
Job Details: 10/24/2022
Installed and set personality on new control board. All checks good.
We serviced a
GE COOKTOP
Model PP9830SJ2SS
Near Coppell, TX 75019
John
Job Details: 10/24/2022
Installed new infinite switch and burner. All checks good.; ordrng 1 WB24X10176 (switch infinite) and 1 WB30T10133 (radiant element)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7200AV/US 01
Near Coppell, TX 75019
John
Job Details: 10/24/2022
Came to install parts sent by SquareTrade. Found that they had sent drain pump. Drain pump is functioning properly. I filled and drained unit 3x no issue. Found that Damper rods are worn and very bouncy causing unit to not be able to spin and will not finish cycle. Needs new Damper rods. Square Trade to supply parts.; ordrng 4 DC97-16350V (ASSY DAMPER)s
We serviced a
GE DISHWASHER
Model GLD4464R10SS
Near Irving, TX 75063
John
Job Details: 10/24/2022
Cuatomer concern is DW won't start. Found Control board recieving 120v and 0v leaving when unit is started. Door switch checks good. Also found UI start button works intermittently and multiple screws missing from UI board . Needs new main control and UI.; ordrng 1 WD21X10408 (kit-main & tactile b) and 6 WD02X10129 (dishwasher 6-19x1/4)s
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Dallas, TX 75206
Jack
Job Details: 10/24/2022
"Customer concern dishes aren't getting clean, customer said they switch to using different pod detergent. Found spray arm loose not spinning, found support arm broken and spray arm treads broken. Needs to replace spray arm and support arm. ; ordrng 1 WPW10077898 (Support arm) and 1 WPW10320510 (Spray arm)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6620HW0
Near Tacoma, WA 98445
Cejay
Job Details: 10/24/2022
"Customer concern is that dryer is not heating. Preformed airflow test failed (yellow) found open element, hi-limit thermostat ohms outof range. Causing dryer not to heat.Found failed idler pully causing noise during operation. Needs new element and thermal cutoff kit and idler pully bracket. Follow up scheduled for 11/01 1-5pm; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml) and 1 W10837240 (idler pulley)"
We serviced a
GE WASHER-TOPLOAD
Model WJSR2070B4CC
Near Plano, TX 75075
John
Job Details: 10/24/2022
"Customer concern is washer sometimes not draining, sometimes not filling, some times works and sometimes doesn't. Cycle tested all aspects of washer, no issues found. Unit functioning as designed."
We serviced a
GE WASHER-TOPLOAD
Model WHDSR316G5WW
Near Garland, TX 75043
Jack
Job Details: 10/24/2022
"Replaced suspension rods and tested, unit checks all good."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW
Near Royse City, TX 75189
Patrick
Job Details: 10/24/2022
"Customer concern, unit turns but will not heat. Air test passed yellow. Good 240vac. Unit set to air fluff on arrival. All thermostats check good, element checks good. Changed to high heat, unit operating normally at this time. All checks good."
We serviced a
LG WASHER-TOPLOAD
Model WT7200CW
Near Plano, TX 75093
John
Job Details: 10/24/2022
Installed new inlet valve. All checks good.
We serviced a
GE WASHER-TOPLOAD
Model WHDSR316G5WW
Near Garland, TX 75043
Jack
Job Details: 10/24/2022
"Replaced suspension rods and tested, unit checks all good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Forney, TX 75126
Jack
Job Details: 10/24/2022
"Replaced lid lock tested, unit checks all good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV219AEW/XAA
Near South Hill, WA 98374
Cameron M.
Job Details: 10/24/2022
"Unit not hooked to utilities at time of service. Customer concern is that dryer powers but does not tumble. Tested continuity of element and thermostats, good. Tested continuity of thermal fuse, good. Tested continuity of door switch, good. Found failed belt switch, causing unit to not tumble. Also found debris in wheel, causing severe restriction of motor movement. Needs new belt switch. Advised customer due to not being hooked up to utilities, unable to fully test unit. Follow up visit scheduled for 11/1 8-12.; ordrng 1 3405-001077 (SWITCH-MICRO;)"
We serviced a
GE DISHWASHER
Model GDF620HSJ6SS
Near Graham, WA 98338
Cameron M.
Job Details: 10/24/2022
"Customer concern is that dishwasher control does not power on and start cycle. Tested power supply to unit, good 120v supply. Tested dc voltage from main board to user board, no voltage sent to user board. Causing unit to not power and start cycle. Needs new main board. Follow up visit scheduled for 10/31 10-2; ordrng 1 WD21X25736 (CONFIGURED SERVICE MACHINE CONTROL BOARD)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA48J7770AP/A2 01
Near McKinney, TX 75071
Patrick
Job Details: 10/24/2022
"Customer concern, loud banging noise during spin. Found basket detached. Must replace broken hub nut and agitator. DC97-17374A, 6021-001573. Customer declines $562.92 estimate at this time. Wishes to buy new."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5620HW1
Near McKinney, TX 75069
Patrick
Job Details: 10/24/2022
"Customer concern, unit taking multiple cycles to dry clothes. Found clogged vent in wall. Unit operating as designed. Customer must have vent cleaned before resuming normal operation."
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Allen, TX 75013
Patrick
Job Details: 10/24/2022
"Replaced upper rails and adjusters. Tested unit, all checks good."