We serviced a
KENMORE WASHER-TOPLOAD
Model ="11026712690"
Near Tacoma, WA 98444
Cameron M.
Job Details: 09/13/2023
"Customer concern is that washer does not drain and spin. Cycle tested unit. Verified customer concern. Found broken lid switch, causing unit to not drain and spin. Needs new lid switch. Installed new switch cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent ; used 1 WP3949238 (SWITCH-LID) from stock"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9151YW00
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/13/2023
"Customer concern is that washer does not complete cycle. Preformed visual inspection of unit, failed control lock broken and pressed inside of console, causing unit to intermittently lock and unlock controls. Cycle tested unit empty, found minor oversuds conditions present. Cycle tested unit with customer provided load of mixed laundry, unit produces f3e2 error. Test ohmes reading of temp sensor, good 9.9. Tested continuity of harness, failed no continuity of harness between sensor and main board. Needs new main control and harness ui and console advised customer parts show NLA, AHS TO SUPPLY. REQUIRES AUTH ; ordrng 1 W10370314 (CONSOLE) and 1 WPW10323099 (HARNS-WIRE) and 1 WPW10491312 (CNTRL-ELEC), states that autho needed"
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW01
Near Gig Harbor, WA 98332
Cameron M.
Job Details: 09/13/2023
"Customer concern is that washer leaks unknown volume of water from rear of unit. Found minor collection of water at rear of unit on floor. Found water pooling in utilities cavity. Pulled unit forward, inspected drain hose and stand pipe. Found minor evidence of overflow in past no current or active leaks at utilities. Inspected inside unit for evidence of leak from inlets and wash components,none. Cycle tested unit 10x on various wash settings to include deep fill. No defect found. Advised customer to monitor and record if issues persist. Also Advised customer not to modify current habits for best chances of detecting leak if returns. Collected 129+tax"
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Denton, TX 76208
Chad A.
Job Details: 09/13/2023
Customer stated washer will not complete cycle. During testing found washer not cycling due to cold water supply. Checked good water pressure from wall to valve but not functioning. Replaced water valve and tested good. No other failures detected. ; used 1 5220FR2075L (INLET VALVE-COLD) from stock
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA51A5505AV/US
Near Puyallup, WA 98375
Cameron M.
Job Details: 09/13/2023
"Customer concern is that washer does not spin out clothes fully. Retrieved errors via service mode found PCx2 (clutch position) ubx3 (unbalanced load) cycle tested unit 12x unit triggers pc error during beginning stages of spin cycle. Inspected drive system components per manufacturer bulletin, found no foreign debris causing shift malfunction. Found failing shifter, causing unit to not spin out clothes. Needs new shifter. Advised customer parts show out of stock may take time to receive parts ; ordrng 1 DC31-00203A (MOTOR DC-CLUTCH)"
We serviced a
LG WASHER-TOPLOAD
Model WT7300CV
Near Enumclaw, WA 98022
Cejay
Job Details: 09/13/2023
"Customer concern is that the washer is going out of balance with small loads and keeps repeating cycle but works fine with regular loads and display had shown inlet error. Found water supply lines reversed and drain line inserted too far into stand pipe,corrected supply lines and drain hose, Cycle tested washer with a load twice, once hot fill and one cold with deep fill to verify water fill and level operation, no issues. Advised customer small loads such as single rugs will cause out of balance symptoms. Also Advised drain line inserted too far into wall can cause a siphon drain causing water level error, not mechanical or component failures at time of service."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Buckley, WA 98321
Cejay
Job Details: 09/13/2023
"Installed previously ordered washplate and hub, preformed calibration cycle, cycle tested washer with a load. All checks good."
We serviced a
LG DRYER-ELECTRIC
Model DLEX7800WE
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/13/2023
"Customer concern is that dryer is leaving clothes damp on sensor cycles and cycle times are getting shorter and is taking multiple cycles to dry. Preformed airflow test failed (yellow). Preformed temperature checks found dryer unable to maintain temperatures, temperatures slowly decrease after several cycles of the element from 170?F to 130?F. Needs new thermostat and thermistor. Installed new thermostat and thermistor, preformed 2nd temperature checks are now between 200? F and 160?F. Cleaned and calibrated moisture sensors. All checks good. ; used 1 6931EL3002M (THERMOSTAT), and 1 AGM30045804 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/13/2023
"Installed previously ordered washplate, cycle tested washer to verify repair, all checks good."
We serviced a
KENMORE REFRIGERATOR
Model ="25360721008"
Near Dallas, TX 75234
Lane
Job Details: 09/13/2023
Wrong appliance listed on service ticket.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW3
Near Dallas, TX 75220
Lane
Job Details: 09/13/2023
Removed dryer and serviced washer drain pump. Found foreign objects in catch. Advised customer items found are small enough to slip between spin basket and wash tub. Customer stated delicate bag has been used. Performed function test after repair. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW85HEFW1
Near Plano, TX 75025
John
Job Details: 09/13/2023
Customer concern is washer sometimes stops mid cycle and all light turn off untill power is cycled at breaker. Ran full diagnostic cycle. Found fault code for UI/Control drop out. Recommend replacing UI console and control board.; ordrng 1 W10903218 (Control panel) and 1 W11201290 (Appliance control board)
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA. 06
Near Carrollton, TX 75010
Lane
Job Details: 09/13/2023
Customer stated freezer ice maker is not working properly. Performed diagnostics found thermistor hanging off ice maker. Ice being produced is to large showing signs of failure to release causing overfill condition. Ice maker and fill valve need replacing. All other functions checked good at time of service. ; ordrng 1 DA97-07603B (Ice maker) and 1 Needsresearch (Fill valve ice maker)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7300DW1
Near Garland, TX 75040
Patrick
Job Details: 09/13/2023
"Customer concern, unit will not stay. Confirmed found blown thermal fuse. Customer to replace."
We serviced a
OTHER COOKTOP
Model NOTAVAILABLE
Near Garland, TX 75043
Patrick
Job Details: 09/13/2023
"Customer concern, rear burners do not light, unit is smoking the pots. Found rear burner orifaces clogged. Cleared. Unit in good operating condition. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Tacoma, WA 98404
Branden W.
Job Details: 09/13/2023
Customer concern is that washer does not spin. Clothes come out wet. Customer was inadvertently choosing no spin option causing washer to skip spin cycle. Advised customer on cycle option selections.
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Puyallup, WA 98374
Branden W.
Job Details: 09/13/2023
Customer concern is that both front surface burners are always high heat. Needs new infinite switches for front burners. Next appointment 9/20 1-5; ordrng 1 DG44-01006C (REGULATOR ENERGY F/R) and 1 DG44-01006D (REGULATOR ENERGY F/l)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA. 04
Near Carrollton, TX 75010
Lane
Job Details: 09/12/2023
Installed ice maker function function checked good at time of service. service repair kit and performed function test. Advised customer to allow 24hr for ice production to return to normal operation. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model PDT715SYN8FS
Near Plano, TX 75075
John
Job Details: 09/12/2023
Installed new control board and drain pump sent by GE. All checks good.
We serviced a
JENN-AIR WALL OVEN
Model JJW8630DDS
Near Rockwall, TX 75087
Patrick
Job Details: 09/12/2023
"Customer concern, unit doa. Confirmed. Unable to gain access to unit due to cabinetry. Access must be provided before work can begin."
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Rockwall, TX 75087
Patrick
Job Details: 09/12/2023
Replaced ice maker. No stored codes. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near DuPont, WA 98327
Cameron M.
Job Details: 09/12/2023
"Customer concern is that rear right burner does not ignite. Found failed switch harness, causing burner to not get sprk from Ignitor. Also found burner head screws seized require to be drilled out .Needs new switch harness, burner bodies, orifice holders and screws . REQUIRES AUTH ; ordrng 1 WP4456901 (HARNS-WIRE) and 1 WPW10128445 (HOLDER-ORF LF) and 2 WPW10128448 (HOLDER-ORF RF, LR)s and 1 WPW10128450 (HOLDER-ORF CENTER) and 1 WPW10128451 (HOLDER-ORF RR) and 1 WPW10406243 (burnr-head RF LR) and 1 WPW10406797 (burnr-head RR) and 1 WPW10406878 (burnr-head LF) and 1 WPW10406283 (BURNR-HEAD CENTER) and 10 WP3368921 (SCREW-TORX)s"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 02
Near Spanaway, WA 98387
Cejay
Job Details: 09/12/2023
"Customer concern is that washer is not drain water all they way and clothes are still wet keeps repeating rinse cycle. Pulled error codes, LC1,5C,LC1,5C,DC,LC1,DC. Checked drain for clog, found stripped drain pump causing lower washer not to drain. Needs new drain pump. Follow up scheduled for 09/19 1-5pm; schdld next appmnt for 9/19 TUE 1-5"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC360AW0
Near DuPont, WA 98327
Cameron M.
Job Details: 09/12/2023
"Customer concern is that washer will run one cycle then loose power and intermittently loose power mid cycle attempted to service mode unit, unit unresponsive. Verified voltage from receptacle, good 120v supply and polarity. Verified voltage supply to main control, good 120v. Found shifter fault, causing unit to not power. Also found break in harness from shifter to main control. Causing intermittent function loss. During visual inspection of drive components. Found failed tub seal, causing leak down center shaft and pulling oil from gearcase resulting in heavy oily residue to leak from gearcase and sling from belt an pully during high speed spin. Needs new gearcase ,belt,pully,harness,shifter, hub and washplate. Advised customer parts of NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 W10721967 (CAM) and 1 WPW10006355 (ACTUATOR) and 1 WPW10006384 (BELT) and 1 W11454372 (GEARCASE) and 1 W10456648 (HARNESS) and 1 W10528947 (HUB) and 1 WPW10553968 (WASHPLATE)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Fairview, TX 75069
Chad A.
Job Details: 09/12/2023
"Replaced gearcase,motor rotor,and listed parts. Cycled to test and all functioned properly."
We serviced a
OTHER DRYER-ELECTRIC
Model DE18S6DKA
Near Dallas, TX 75223
John
Job Details: 09/12/2023
Came to install new motor in dryer. Found that motor sent by AHS is not compatible with unit and no parts breakdown is available. Contacted AHS to have unit put into replacement status due to unit being not repairable.Auth# 129JRAI
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11022352510"
Near Cedar Hill, TX 75104
John
Job Details: 09/12/2023
"Installed new inlet valve, shifter, and cam. All checks good."
We serviced a
GE WASHER-TOPLOAD
Model PTW900BPT0RS
Near McKinney, TX 75072
Chad A.
Job Details: 09/12/2023
Customer concern unit will not turn on. Performed diagnostics and found multiple inverter code failures due to improper voltage from control. Motor test passed and cycled properly. Need main control; ordrng 1 WH22X34397 (MAIN CONTROL BOARD W/INSTRUCTIONS)
We serviced a
KITCHENAID DISHWASHER
Model KUDS40CVWH4
Near Dallas, TX 75230
Lane
Job Details: 09/12/2023
Installed new pcb and performed full function test through onboard diagnostics. Dispenser function tested good at time of service.; saved tckt
We serviced a
GE COOKTOP
Model PP9036SJ2SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/12/2023
"Installed previously ordered parts, cycle tested unit. All checks good"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE6234DQ2
Near Tacoma, WA 98444
Cejay
Job Details: 09/12/2023
"Customer concern is dryer has a burning smell and would like verification dryer is safe to operate. Visually inspected element, cycle tested dryer with customer to verify no debris on element. No afterglow when element is shutoff, heater box temperature with thermal device shows temperatures under 200?F. All checks good."
We serviced a
GE DISHWASHER
Model GDT550PYR3F3
Near Edgewood, WA 98372
Cejay
Job Details: 09/12/2023
"Customer concern is that washer is showing no H2O on display. Cycle tested unit multiple times, unit dose fill,small leak from fill funnel, found clogged spray arm. Un able to replicate no H20 error, possible intermittent inlet valve sticking. Needs new inlet valve for No H20 error. Also needs new fill funnel, o-ring and middle spray arm. Follow up scheduled for 09/20 1-5pm; ordrng 1 WD12X28478 (FILL FUNEL) and 1 WD08X23817 (O-RING) and 1 WD15X27703 (WATER VALVE ASM) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY)"
We serviced a
GE COOKTOP
Model PP9036SJ2SS
Near Lakewood, WA 98499
Cejay
Job Details: 09/12/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4800XQ4
Near Garland, TX 75043
Patrick
Job Details: 09/12/2023
"Customer concern, unit making loud noise during spin. F7e7, f2e1. Unit running on arrival with towels. No apparent problem. Found heavily worn dampers. Must replace. Customer ok'd $329.39 estimate.; ordrng 1 W10780048 (Damper set)"
We serviced a
FRIGIDAIRE WALL OVEN
Model FGEW3045KFB
Near Garland, TX 75043
Patrick
Job Details: 09/12/2023
Replaced sensor and eoc. Tested unit. All checks good.
We serviced a
OTHER DRYER-ELECTRIC
Model DE18S6DKA
Near Dallas, TX 75223
John
Job Details: 09/12/2023
Came to install new motor in dryer. Found that motor sent by AHS is not compatible with unit and no parts breakdown is available. Contacted AHS to have unit put into replacement status due to unit being not repairable.Auth# 129JRAI
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN3WW
Near Mesquite, TX 75150
Patrick
Job Details: 09/12/2023
"Customer concern, unit makes noise during use. Unit disconnected in garage on arrival. Multiple off balance error codes. Ran spin test empty with nufi. All checks good. Unit must be connected to water source to further test. ; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Mesquite, TX 75150
Patrick
Job Details: 09/12/2023
Wrong part ordered. Please amend order. ; ordrng 1 W10779716 (Bake element)
We serviced a
GE RANGE
Model JB655YK6FS
Near Garland, TX 75040
Patrick
Job Details: 09/12/2023
Replaced element and sw. Tested unit. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model ="10654586400"
Near Dallas, TX 75205
Lane
Job Details: 09/12/2023
Customer stated freezer and refrigerator are not cooling properly. Performed diagnostics found only lower section of evaporater forming frost. All other functions checked good at time of service. Sealed system deficiency causing issue.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5300VW0
Near Irving, TX 75063
Lane
Job Details: 09/12/2023
Customer stated dryer won't stop running when door is opened. Performed diagnostics found faulty door switch. Replaced switch and performed multiple function tests. All functions checked good at time of service. ; used 1 WP3406107 (Door switch) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sunnyvale, TX 75182
John
Job Details: 09/12/2023
Installed new dispenser. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FC3
Near Rockwall, TX 75087
Patrick
Job Details: 09/12/2023
"Cuisine concern, unit will not start cycle. F5e1 lid sw fault. Found cracked door hinge. Must replace lid and lid lock. ; ordrng 1 W10861642 (Lid lock) and 1 W11256781 (Lid assy)"
We serviced a
BOSCH DISHWASHER
Model SHE65P02UC/63
Near Irving, TX 75063
Lane
Job Details: 09/12/2023
"Customer stated hard water deposits are building up inside dishwasher. Performed diagnostics found unit needs to be cleaned with citric acid based cleaning product, .Dishwasher has one code stored for turbidity sensor fault. This code is more than likely caused by buildup . Filter is stuck and possibly will need to be replaced if not freed up by cleaning product."
We serviced a
KENMORE REFRIGERATOR
Model ="79574023412"
Near Irving, TX 75063
Lane
Job Details: 09/12/2023
Customer stated unit doesn't cool properly. Performed diagnostics found sealed system deficiency. Compressor is running but not pumping refrigerant. System may have a freon leak.
We serviced a
GE OTHER
Model JVX5360SJ2SS
Near Rockwall, TX 75087
Patrick
Job Details: 09/12/2023
"Customer concern, rh light bulb burned out. Confirmed. Lh good, good power to rh. Must replace bulb. Need suction cup removal tool also.; ordrng 1 WB25X24863 (Light bulb) and 1 ? (Suction cup bulb removal tool)"
We serviced a
GE WASHER-TOPLOAD
Model WDRR2500K3WW
Near Balch Springs, TX 75180
John
Job Details: 09/12/2023
Customer concern is washer fills when not in use. Confirmed cold water solenoid not fully seating closed. Needs new inlet valve assy.; ordrng 1 WH13X10026 (Triple valve)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/12/2023
"Cus5omer concern is that washer will intermittently have lid lock issues with lock light flashing. Pulled error codes. F1E2, manual activation of lock no issues, motor ohms in range. Possible actuator issues. Installed new actuator and belt, preformed calibration cycle. Advised customer to monitor washer, if issues persists to call and schedule another appointment. ; used 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED85HEFC1
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/12/2023
Installed previously ordered rollers and door seal. Cycle tested unit. All checks good
We serviced a
GE DISHWASHER
Model GDF650SMJ2ES
Near Tacoma, WA 98466
Cameron M.
Job Details: 09/12/2023
"Installed previously ordered parts, cycle tested unit. All checks good"
We serviced a
LG RANGE
Model LREL6323S/00
Near Puyallup, WA 98375
Cejay
Job Details: 09/12/2023
"Installed previously ordered plate assembly, cycled all burners to verify repair all checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Allen, TX 75002
Lane
Job Details: 09/12/2023
"Customer stated auto pitcher stopped filling. Performed diagnostics found water got into sensor causing issue, removed water and told customer sensor will take several hours to dry. I'f system doesn't begin working by end of day door insert will haft to be replaced. All other functions checked good at time of service. ; ordrng 1 DA97-17399B (Inner case assy)"
We serviced a
GE WASHER-TOPLOAD
Model PTW600BSR1WS
Near McKinney, TX 75072
Chad A.
Job Details: 09/12/2023
Replaced water valve and tested good. No other failures detected.
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FAFS4272LA0
Near Garland, TX 75040
John
Job Details: 09/12/2023
"Customer concern is washer leaking. Ran full diagnostics, no leak from machine. Found stand pipe clogged and overflowing from wall. Advised Customer that a plumber will be necessary to repair leak. Unit functioning as designed."
We serviced a
LG REFRIGERATOR
Model LSC27925ST
Near McKinney, TX 75070
Lane
Job Details: 09/11/2023
Customer stated refrigerator door won't close. Performed diagnostics found door hitting object causing problem. No parts needed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA. 02
Near Wylie, TX 75098
Lane
Job Details: 09/11/2023
Customer stated ice maker continues to freeze over. Performed diagnostics found known ice maker issue. Service update needs to be applied. All other functions checked good at time of service. ; ordrng 1 DA82-02656A (Assy-ice) and 1 DA81-05595A (Sealant)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Tacoma, WA 98404
Cameron M.
Job Details: 09/11/2023
"Customer concern is that dishwasher does not drain. Cycle tested unit. Found unit draining no problem. Found seized wash motor, causing unit to not wash. Verified voltage supply to wash motor, good 120v supply. Needs new wash pump. Customer declined repair at this time. Collected 129 +tax via card payment"
We serviced a
JENN-AIR RANGE
Model JGS8850ADS
Near Tacoma, WA 98402
Cameron M.
Job Details: 09/11/2023
"Customer concern is that oven produces error and shows call technician roughly 20 minutesintocook cycle. Checked unit for stored error codes, none present. Performed visual inspection of unit, found drip mat covering bottom floor of oven cavity. Advised customer mat is ill Advised, per manufacturer mat can produce inadequate temperature and cause unit to produce heat errors due to restriction of air and heat flow. Preformed Cycle test of unit on bake @425, found no mechanical defect during initial function test. Preformed temperature checks without drip mat and allowing unit to run to point experiencing problems, unit triggers f1-1 error. Found main control failure due to sticking oven relay, causing oven to not heat to set temperature. Needs new main control and temp sensor. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 12001655 (SENSOR) and 1 74007217 (CLOCK, W/HARNESS)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA400PJHDWR/AA-01
Near Tacoma, WA 98418
Cameron M.
Job Details: 09/11/2023
"Customer concern is that washer does not balance during spin cycle. Found unit unlevel causing out of balance condition. Also Found failed suspension rods,causing unit to not balance. Also found excess basket play due to loose hub nut. Found center shaft of gearcase bent causing unit to not balance. Needs new suspension rods and gearcase REQUIRES AUTH ; ordrng 4 DC97-16350C (ASSY DAMPER)s and 1 DC97-16984A (ASSY CLUTCH)"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3030PPF
Near Orting, WA 98360
Cejay
Job Details: 09/11/2023
"Installed previously ordered bake ignitor, cycle tested unit to verify repair, all checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Wylie, TX 75098
Lane
Job Details: 09/11/2023
Customer stated refrigerator has had problems starting from original purchas. Compressor and several other components have been replaced. Current issue is higher than normal fresh food temperatures. Preformed diagnostics found damper not functioning and control randomly cycling off cooling system. Main contol with damper and thermistor need replacing. Current temperatures 0 freezer and 46 fresh food. ; ordrng 1 W11645127 (Diffuser) and 1 WPW10384183 (Thermistor) and 1 W11566891 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA 06
Near Frisco, TX 75034
Chad A.
Job Details: 09/11/2023
Replaced auger assembly and ice maker. Cycled ice maker and water fill checked good. Auger operating and fan running. Ready to make ice.
We serviced a
OTHER OTHER
Model SCCP50MA-1SU
Near Garland, TX 75044
Lane
Job Details: 09/11/2023
Customer stated ice machine had a burning smell then stopped producing ice. Performed diagnostics foumd faulty recirculating pump causing issue. Ice machine may need further service after initial repair. Fill and drain systems checked good at time of service. Part may take several business weeks to be available. ; ordrng 1 12-2986-21 (Water pump)
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062342511"
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/11/2023
"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test failed (red). Preformed temperature checks( High ) due to poor airflow. Preformed same tests vent off. Airflow, pass(green). Preformed temperature checks vent off (in range) . Strongly advise customer dryer vent needs to be cleaned asap before use resumes to ensure adequate airflow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Prosper, TX 75078
Chad A.
Job Details: 09/11/2023
Customer concern lights not working properly. Upper refrigerator lights on but dim and freezer light jot working at all. Freezer receiving voltage but not working and refrigerator lights receiving improper voltage. Need control and led. ; ordrng 1 W10695459 (Module) and 1 W10830288 (CNTRL-ELEC) and 1 W11239944 (Module)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Prosper, TX 75078
Chad A.
Job Details: 09/11/2023
Customer stated dishwasher not drying dishes. Performed diagnostics and found sensor errors. Tested and found good voltage to heater but no operation. Need heater and sensor for repair. ; ordrng 1 W11084121 (Sensor) and 1 W10703867 (Heater)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW2
Near Garland, TX 75044
Lane
Job Details: 09/11/2023
Customer stated door seal is leaking water. Performed diagnostics found damaged seal causing issue. All other functions checked good at time of service. ; ordrng 1 W11314648 (Bellow)
We serviced a
GE DRYER-ELECTRIC
Model GTDP300EM1WS
Near Spanaway, WA 98387
Cejay
Job Details: 09/11/2023
"Customer concern is that dryer will randomly turn off but has been working fine for some time now. Preformed airflow test failed (yellow). Preformed temperature checks, temperatures in range. Cycle tested dryer and could not replicate error. Advised customer no mechanical or component failures at time of service."
We serviced a
LG DISHWASHER
Model LDP6797BD
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/11/2023
"Installed previously ordered control panel, cycle tested unit all checks good."
We serviced a
GE COOKTOP
Model JGP970BEK288
Near Dallas, TX 75243
Lane
Job Details: 09/11/2023
Customer stated cooktop continually sparks after unit has been cleaned. Performed full function test of cooktop with all functions checking good at time of service. Advise customer on sensitivity of burner switches in regards to moisture. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4800XQ1
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/11/2023
Installed previously ordered motor and wheel. Cycle tested unit. All checks good
We serviced a
MAYTAG DISHWASHER
Model MDB4100AWW
Near Carrollton, TX 75007
Lane
Job Details: 09/11/2023
Customer stated dishwasher leaks water. Performed diagnostics found heater failed melting hole through wash tub. Unit had secured base board preventing access to bottom of dishwasher. Unato perform full inspection.; ordrng 1 Needsresearch (Wash tub) and 1 WP99002360 (Heater) and 1 99002057 (Timer)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Fircrest, WA 98466
Cameron M.
Job Details: 09/11/2023
"Customer concern is that washer does not drain and spin. Found F9e1 f0e2 via service mode. Found debris and severe buildup of fabric softener, causing unit to produce error and not comple.cycle. cleared debris and softener buildup. Cycle tested unit all checks advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Milton, WA 98354
Cejay
Job Details: 09/11/2023
"Customer concern is that washer is leaking and is vibrating or shaking. Upon cycle test found leak coming from drain filter, found filter cap not fully installed, secured filter cap, reset cycle tested to fill level on multiple cycles, no leaks. Cycle tested washer with a load of towels, advised customer some vibrations and shaking is normal operation. Washer is operating as designed."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2
Near Puyallup, WA 98374
Cejay
Job Details: 09/11/2023
"Customer concern is that washer is leaving water in dispenser drawer. Found drawer clogged with powdered dedergent, advised customer drawer is for liquid Dedergent use only, also Advised customer some water in Dedergent dispenser is normal operation. Cleaned debris frome dispensed housing and drawer. No mechanical or component failures at time of service."
We serviced a
LG RANGE
Model LRE3083ST/00
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/08/2023
"Customer concern is that oven does not heat. Attempted cycle test of unit, Verified customer concern of unit not heating. Found stuck relay on main pcb,causing unit to not heat. Also found shorted noise filter board , stopping power to main pcb. Found open convection heater sheath causing no heat condition on convection function. Verified continuity of harness, good. Needs new main pcb, filter board, and sheath. REQUIRES AUTH customer requests replacement options. ; ordrng 1 EAM62952701 (FILTER ASSEMBLY) and 1 EBR74164805 (PCB ASSEMBLY,MAIN) and 1 MEE32902206 (HEATER,SHEATH)"
We serviced a
GE REFRIGERATOR
Model PSS26SGRE SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/08/2023
Customer concern is that refrigerator temperatures are not consistent to temperature display on controls. Took temperature checks of feezer and refrigerator cavities fridge @50 degrees freezer @17.6 degrees Advised customer work will need to be sent back for sealed system technician.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW1
Near Dallas, TX 75211
Patrick
Job Details: 09/08/2023
Found torn wire at motor capacitor. Must replace. ; ordrng 1 W11590868 (Lower harness)
We serviced a
LG REFRIGERATOR
Model LMXS30776S/05
Near Frisco, TX 75034
Chad A.
Job Details: 09/08/2023
Replaced freezer evap cover with fans due to faulty ice maker fan motor. Reset unit and all working properly.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US
Near Prosper, TX 75078
Chad A.
Job Details: 09/08/2023
"Customer complaint very noisy is spin. Cycled to test and found rear tub bearing noisy and inner basket vibrating loudly. Need rear tub with bearing and spinner assembly. ; ordrng 1 DC82-01302A (A/S ASSY-BASE PARTS;DV90K6200IW,DC90-268)"
We serviced a
KENMORE DRYER-ELECTRIC
Model ="41791100002"
Near Dallas, TX 75243
John
Job Details: 09/08/2023
Performed MPA check. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model ="10653609202"
Near Dallas, TX 75231
John
Job Details: 09/08/2023
Performed MPA check. Replaced water filter supplied by customer. All checks good.
We serviced a
GE REFRIGERATOR
Model GNE27JYMWFFS
Near McKinney, TX 75072
Chad A.
Job Details: 09/08/2023
Customer concern freezer not cold enough. Performed diagnostics with no fault codes present. Freezer temp at 35 with a freezer evap coil about the same with frost ball build up at beginning of evap. Compressor running hi speed and all fans running. According to diagnostic history unit has not been cooling properly for a few weeks. Sealed system failure. 600a single evaporator system.
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Rockwall, TX 75032
Patrick
Job Details: 09/08/2023
"Customer concern, door not closing properly, soap dispenser intermittently not opening. Confirmed broken trim interfering with door closure. Must replace dispenser and console assy.; ordrng 1 WD21X25381 (Ui configured) and 1 WD12X32798 (Dispenser)"
We serviced a
GE WASHER-TOPLOAD
Model GTW680BSJ4WS
Near Tacoma, WA 98444
Cejay
Job Details: 09/08/2023
"Customer concern is that washer is showing an error and doesn't work. Plugged unit in H20 SUPPLY on display, F8x1 pressure sensor loss. Verified water supply is on, checked pressure hose for clog, tested valve operation via newfi, confirmed pressure sensor water level changes via newfi. Cycle tested washer found heavy oversuds. Filled and drain unit multiple times to rinse out suds, error did not return. Advised customer oversuds can cause F8 error. Additionally Advised customer on using high quality detergent and appropriate quantities with regular cleaning cycles. No mechanical or component failures at time of service."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA04
Near Rockwall, TX 75087
Patrick
Job Details: 09/08/2023
"Customer concern, ffim inop. Confirmed. Found ice bucket frozen in place. Must install im repair kit. Customer do defrost unit prior to return. ; ordrng 1 DA81-05595A (Rtv) and 1 DA82-02638A (Im repair kit)"
We serviced a
GE DRYER-ELECTRIC
Model GTDP180ED0WW
Near University Place, WA 98467
Cejay
Job Details: 09/08/2023
"Installed previously ordered AHS supplied bulb, duct trap assembly and bearing repair kit. Cycle tested dryer all checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Carrollton, TX 75007
Lane
Job Details: 09/08/2023
Installed new hinges and door seals. Performed full function test after repair. All functions checked good at time of service.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062102311"
Near Steilacoom, WA 98388
Cameron M.
Job Details: 09/08/2023
"Installed previously ordered terminal block, elbow and cord. Cycle tested. All checks good"
We serviced a
GE WASHER-TOPLOAD
Model GTW490ACJ4WS
Near Dallas, TX 75287
Lane
Job Details: 09/08/2023
Customer stated washer doesn't operate correctly. Performed diagnostics found stretched belt. All other functions checked good at time of service. ; ordrng 1 WH01X24180 (Belt)
We serviced a
GE DISHWASHER
Model GSD4260J00SS
Near Dallas, TX 75206
Lane
Job Details: 09/08/2023
Customer stated dishwasher leaked onto floor. Performed diagnostics found two leaks. Sump assembly is leaking and a screw was ran through left corner of wash tub. Wash tub and sump assembly need replacing. Dish racks are rusting staining wash tub. Wash tub is a non serviceable part. Dishwasher is not repairable.
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Sachse, TX 75048
Lane
Job Details: 09/08/2023
Customer stated dishwasher became unresponsive. Performed diagnostics found communication fault. User control needs to be replaced. All other functions checked good at time of service.; ordrng 1 WD21X31910 (Ui board)
We serviced a
GE DRYER-ELECTRIC
Model PTD90EBPT1RS
Near McKinney, TX 75072
Chad A.
Job Details: 09/08/2023
Replaced vent duct trap slides and tested good. Nobother failures detected
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AP/A2
Near Plano, TX 75074
John
Job Details: 09/08/2023
Installed new inverter and PCB. Calibrated unit. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model ="10650043715"
Near Plano, TX 75074
Lane
Job Details: 09/08/2023
Performed diagnostics on refrigerator. Unit is working to manufactures specifications. Condenser system was already cleaned by customer. All functions checked good.
We serviced a
JENN-AIR WALL OVEN
Model JJW8330DDS
Near Rockwall, TX 75032
Patrick
Job Details: 09/08/2023
"Replaced door hinges, found console assy black instead of stainless steel. Customer declines repair and wishes for correct color or cash out."
We serviced a
LG DRYER-ELECTRIC
Model DLEX3370V
Near Rockwall, TX 75032
Patrick
Job Details: 09/08/2023
Customer has no complaints with dryer.
We serviced a
KENMORE DISHWASHER
Model 66513473N412
Near Richardson, TX 75081
John
Job Details: 09/08/2023
Performed MPA check. No issues found. All checks good.
We serviced a
GE REFRIGERATOR
Model PSS26SGRE SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/08/2023
Customer concern is that refrigerator temperatures are not consistent to temperature display on controls. Took temperature checks of feezer and refrigerator cavities fridge @50 degrees freezer @17.6 degrees Advised customer work will need to be sent back for sealed system technician.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7040DW0
Near Milton, WA 98354
Cejay
Job Details: 09/08/2023
"Customer concern is that washer is clicking and showing F5E3 error. F5E3 on display upon arrival, manually cycled lock to enter service mode.Pulled error codes. F5E3,F5E2,F0E5,F2E1,F5E3. Cycled lock in service mode, lid will lock but immediately shows F5E3 error, unlocks and continues to click, found latch fails to open completely causing F5E3 error needs new latch assembly. Installed new latch, cycled lock in service mode multiple times, cycle tested washer all checks good. ; used 1 W10810403 (LID LOCK ASSY) from stock"