Service History 21 - RPS Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Carrollton, TX 75007

Lane

Job Details: 09/08/2023

Installed new hinges and door seals. Performed full function test after repair. All functions checked good at time of service.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11062102311"

Near Steilacoom, WA 98388

Cameron M.

Job Details: 09/08/2023

"Installed previously ordered terminal block, elbow and cord. Cycle tested. All checks good"

We serviced a

GE WASHER-TOPLOAD

Model GTW490ACJ4WS

Near Dallas, TX 75287

Lane

Job Details: 09/08/2023

Customer stated washer doesn't operate correctly. Performed diagnostics found stretched belt. All other functions checked good at time of service. ; ordrng 1 WH01X24180 (Belt)

We serviced a

GE DISHWASHER

Model GSD4260J00SS

Near Dallas, TX 75206

Lane

Job Details: 09/08/2023

Customer stated dishwasher leaked onto floor. Performed diagnostics found two leaks. Sump assembly is leaking and a screw was ran through left corner of wash tub. Wash tub and sump assembly need replacing. Dish racks are rusting staining wash tub. Wash tub is a non serviceable part. Dishwasher is not repairable.

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Sachse, TX 75048

Lane

Job Details: 09/08/2023

Customer stated dishwasher became unresponsive. Performed diagnostics found communication fault. User control needs to be replaced. All other functions checked good at time of service.; ordrng 1 WD21X31910 (Ui board)

We serviced a

GE DRYER-ELECTRIC

Model PTD90EBPT1RS

Near McKinney, TX 75072

Chad A.

Job Details: 09/08/2023

Replaced vent duct trap slides and tested good. Nobother failures detected

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Plano, TX 75074

John

Job Details: 09/08/2023

Installed new inverter and PCB. Calibrated unit. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model ="10650043715"

Near Plano, TX 75074

Lane

Job Details: 09/08/2023

Performed diagnostics on refrigerator. Unit is working to manufactures specifications. Condenser system was already cleaned by customer. All functions checked good.

We serviced a

JENN-AIR WALL OVEN

Model JJW8330DDS

Near Rockwall, TX 75032

Patrick

Job Details: 09/08/2023

"Replaced door hinges, found console assy black instead of stainless steel. Customer declines repair and wishes for correct color or cash out."

We serviced a

LG DRYER-ELECTRIC

Model DLEX3370V

Near Rockwall, TX 75032

Patrick

Job Details: 09/08/2023

Customer has no complaints with dryer.

We serviced a

KENMORE DISHWASHER

Model 66513473N412

Near Richardson, TX 75081

John

Job Details: 09/08/2023

Performed MPA check. No issues found. All checks good.

We serviced a

GE REFRIGERATOR

Model PSS26SGRE SS

Near Lakewood, WA 98499

Cameron M.

Job Details: 09/08/2023

Customer concern is that refrigerator temperatures are not consistent to temperature display on controls. Took temperature checks of feezer and refrigerator cavities fridge @50 degrees freezer @17.6 degrees Advised customer work will need to be sent back for sealed system technician.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7040DW0

Near Milton, WA 98354

Cejay

Job Details: 09/08/2023

"Customer concern is that washer is clicking and showing F5E3 error. F5E3 on display upon arrival, manually cycled lock to enter service mode.Pulled error codes. F5E3,F5E2,F0E5,F2E1,F5E3. Cycled lock in service mode, lid will lock but immediately shows F5E3 error, unlocks and continues to click, found latch fails to open completely causing F5E3 error needs new latch assembly. Installed new latch, cycled lock in service mode multiple times, cycle tested washer all checks good. ; used 1 W10810403 (LID LOCK ASSY) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RSG257AARS/XAA

Near Coppell, TX 75019

John

Job Details: 09/08/2023

Performed MPA check. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Rockwall, TX 75087

Patrick

Job Details: 09/08/2023

"Customer concern, unit not cooling. Confirmed. All fans running, compressor will not start. Overload burned, replaced with known good, tripped upon starting. Sealed system issue, repeat. AST TO ADDRESS."

We serviced a

LG WASHER-FRONTLOAD

Model WM2050CW

Near Coppell, TX 75019

John

Job Details: 09/08/2023

Performed MPA check. All checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Enumclaw, WA 98022

Cejay

Job Details: 09/08/2023

"Installed previously ordered wire harness, flex zone ui and freezer led are now operational."

We serviced a

GE DISHWASHER

Model PDW8280J10SS

Near Lakewood, WA 98499

Cameron M.

Job Details: 09/08/2023

"Customer concern is that dishwasher produces noise during operation and leaves residue. Found stripped drain pump, causing unit to produce noise noise during drain Cycle. Needs new drain pump. Advised customer parts show NLA. Ahs to supply ; ordrng 1 WD26X10039 (Drain pump)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV331AEW/XAA 01

Near Puyallup, WA 98374

Cameron M.

Job Details: 09/08/2023

"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Found open element causing unit to not heat. Needs new element. Installed new element. Cycle tested unit. All checks good. Advised customer dryer vent needs to be cleaned asap, before use resumes to protect heat components. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HWA

Near Graham, WA 98338

Cameron M.

Job Details: 09/08/2023

"Customer concern is that washer leaks water during operation. Cycle tested unit 10x found heavy oversuds conditions present. Causing leak from rear vent. Found dispenser overflows, causing unit to leak during fill cycle. Flushed suds from unit. Cleared duildup in dispenser cycle tested unit, dispenser continued overflow. Needs new dispenser asm collected payment in full via card payment. Follow up visit scheduled for 9/19 1-5; ordrng 1 MCU62441102 (DISPENSER) and 1 AGL74074399 (ASSEMBLY,DRAWER)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBBC/AA

Near Plano, TX 75025

John

Job Details: 09/08/2023

Preformed MPA check. No issues found. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enumclaw, WA 98022

Cejay

Job Details: 09/08/2023

"Customer concern is that dishwasher stopped mid cycle and is showing F8E4, water in leak tray. F8E4,FAE2. Unit will intermittently call for more water while unit is running. Possible control and fill meter error, unit is not accessible for diagnostic as cabinet is obstructing unit and legs are not able to clear flooring. Needs new control and water inlet. Advised customer unit will need to be made accessible for repair. Follow up scheduled for 09/19 8-12pm; ordrng 1 W11535094 (INLET-WATR) and 1 W11410063 (CNTRL-ELEC)"

We serviced a

KENMORE DISHWASHER

Model 6651680592

Near Buckley, WA 98321

Cejay

Job Details: 09/08/2023

"Customer concern is that dishwasher struggles to start cycle and motor was making a noise, leaks from left corner of door, and door falls to the floor. Found bent hinges and stretched door spring causing door to fall, additionally causing door not to close properly and causing leak. Able to start cycle, wash motor instantly starts as unit is trying to fill, can not cancel cycle as some buttons are not responsive. Will need door springs and hinges along with console before further diagnostic can be preformed safely. Advised some parts are discontinued, AHS to supply. Requires Auth.; ordrng 2 675611 (SPRING)s and 2 3367201 (Hinge)s and 1 675642 (Console blk) and 1 675748A (Pump and motor)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA. 23

Near Plano, TX 75023

Lane

Job Details: 09/08/2023

Customer stated ice maker stopped producing. Performed diagnostics found ice maker mid harvest. Heater has failed causing cubes to not release. From mold. Ice maker needs to be replaced to correct issue.All other functions checked good at time of service. ; ordrng 1 DA97-13718C (Ice maker)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HW3

Near Dallas, TX 75220

Lane

Job Details: 09/08/2023

Customer stated washer doesn't drain properly. Performed diagnostics found faulty drain pump. Job requires 2 technicians. All other functions checked good at time of service. ; ordrng 1 W11458345 (Drain pump)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AP/US 02

Near Rockwall, TX 75087

John

Job Details: 09/07/2023

Installed new door boot and door assy. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model ="11085866401"

Near Tacoma, WA 98445

Cameron M.

Job Details: 09/07/2023

"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Installed new thermal fuse. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good. Preformed airflow test, failed yellow. Advised customer vent needs to be cleaned and straight to allow sufficient air flow. Collected payment via cash payment. ; used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

GE DRYER-ELECTRIC

Model GTD72EBSN0WS

Near Balch Springs, TX 75180

Patrick

Job Details: 09/07/2023

Replaced door. Tested unit. All checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA 51

Near Wylie, TX 75098

Lane

Job Details: 09/07/2023

Installed ice maker and removed all moisture in ice room. Performed diagnostics after repair. No fault codes present. Advised customer to dispose of first batches of ice. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US

Near McKinney, TX 75071

Chad A.

Job Details: 09/07/2023

"Customer concern washer always out of balance. Filled and cycled. Found suspension bottomed out and tub very loose. Need suspension for repair. ; ordrng 1 DC97-16350V (ASSY DAMPER;27.6INCH,5.4CF,11.0?15%@250R)"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="79631552610"

Near Garland, TX 75042

John

Job Details: 09/07/2023

Performed MPA check. No issues found. Unit functioning as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Wylie, TX 75098

Lane

Job Details: 09/07/2023

Customer stated ice maker stopped producing. Performed diagnostics found fault code e2 for ice maker position lost. Ice maker will not force cycle through onboard diagnostics. Advised replacing ice maker.and heater assembly to restore function.; ordrng 1 W11658802 (Ice maker) and 1 W11637688 (Heater)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9070SR/AA. 02

Near Plano, TX 75074

Lane

Job Details: 09/07/2023

Customer stated ice maker is freezing up. Performed diagnostics found faulty ice maker and auger. All other functions checked good at time of service. ; ordrng 1 DA97-15217D (Ice makrr) and 1 DA97-12540G (Auger)

We serviced a

KENMORE REFRIGERATOR

Model ="10644323400"

Near Farmers Branch, TX 75234

John

Job Details: 09/07/2023

Customer concern is drawer track on top bin in fridge is broken and sagging. Confirmed broken track. Must replaced both tracks.; ordrng 2 WP2223320 (Track)s

We serviced a

KENMORE DRYER-ELECTRIC

Model ="79681382410"

Near Dallas, TX 75287

John

Job Details: 09/07/2023

Disassembled and cleaned unit. Found unit giving D90 error for clogged vent. Found vent hose crimped almost completely over causing code. Advised cutsomer that a new vent hose will be needed to resolve vent issue. Customer advised that she had had the maintenance clean the vents and they must have hooked it up incorrectly so they will come out and fix it. All other checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/07/2023

"Installed previously ordered main control, panel control is not the part intended, needs UI housing and board. Rescheduled for this afternoon, part on will call. ; schdld next appmnt for 9/7 THU 1-5"

We serviced a

GE DISHWASHER

Model GDP665SYN3FS

Near Puyallup, WA 98375

Cejay

Job Details: 09/07/2023

"Customer concern is that upper spray arm is loose and causing a noise and door is difficult to close. Found spray arm and conduit worn causing play in spray arm rotation. Removed upper rack and door operation is good, door operation with upper rack installed causes door to pop open. Measurement of rack shows rack is not square. Needs new rack, middle spray arm and conduit. Follow up scheduled for 09/19 8-12pm; ordrng 1 WD28X30220 (UPPER RACK ASSEMBLY) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY) and 1 WD21X20309 (CONDUIT MID BLASTER ASM)"

We serviced a

LG RANGE

Model LREL6323D/01

Near Puyallup, WA 98375

Cejay

Job Details: 09/07/2023

"Customer concern is that range will not hold temps under 400?F. Found open bake element causing oven not to operate properly. Needs new bake element. Follow up scheduled for 09/18 8-12pm; ordrng 1 MEE62306405 (HEATER,SHEATH)"

We serviced a

LG DRYER-ELECTRIC

Model DLEX4270V

Near Plano, TX 75093

John

Job Details: 09/07/2023

Customer concern is dryer not heating properly. Unit passes all checks. Advised Customer again how sensored cycles work and how the energy saver works and how to turn it off. ALL ACHECKS GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Plano, TX 75093

Lane

Job Details: 09/07/2023

Installed light modules and confirmed light operation. All functions checked good at time of service.

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Spanaway, WA 98387

Cameron M.

Job Details: 09/07/2023

"Installed warranty provided door asm, cycle tested unit. All checks good"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE4SN53OOV/A3

Near Spanaway, WA 98387

Cameron M.

Job Details: 09/07/2023

"Customer concern is that dryer prematurely complete cycle. Found heavy wax buildup on moisture sensor, causing premature shutdown. Cleaned moisture sensors. Preformed airflow test, failed. Verified unit operating as designed. Advised customer dryer vent duct needs to be cleaned to prevent damage to heating components. Collected 129 +tax via"

We serviced a

KENMORE LAUNDRY CENTER

Model ="110.88732793"

Near Graham, WA 98338

Cameron M.

Job Details: 09/07/2023

Installed previously ordered drain hose and door switch cycle tested. All checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/07/2023

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Dallas, TX 75243

Patrick

Job Details: 09/07/2023

"Customer concern, unit will not operate. Clean,washing and sanitized lights all blink. Good 120vac to unit, proper polarity. Reset connections on board and door latch. Latch tests good. Do latch first please. Customer ok'd $442.37 estimate.; ordrng 1 5304525218 (Latch) and 1 A11147301 (Control)"

We serviced a

GE DISHWASHER

Model GSD1100G00WW

Near Dallas, TX 75252

Lane

Job Details: 09/07/2023

Installed new sump assembly and performed full function and leak. All functions checked good at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K8600EV/A3 01

Near Plano, TX 75093

John

Job Details: 09/07/2023

Customer concern is dryer making loud noises and not heating. Confirmed loud noise and no heat condition. Found open element causing no heat as well as 2x rollers worn and loose on shafts causing noise. Needs new rollers and heating element assy.; ordrng 1 DC93-00154A (Heater assy) and 2 DC97-16782A (Roller)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Wylie, TX 75098

Lane

Job Details: 09/07/2023

"Installed new heater and fill tube. Force cycled ice maker to find vary loud noise coming from ice maker. Customer stated when unit stopped making ice initially they power cycled unit and production was restored for a wile. Advised replacing ice maker and main pcb.; ordrng 1 W11658802 (Ice maker), states that autho needed"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5400AF/A2

Near Rockwall, TX 75087

Lane

Job Details: 09/07/2023

Customer stated washer has abnormal smell. Performed diagnostics found washer needs self clean cycle ran with appropriate cleaning product. Advised custome4 run multiple clean cycles to eliminate smell. All functions checked good at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Puyallup, WA 98371

Cejay

Job Details: 09/07/2023

"Customer concern is that dishwasher is not filling or washing, had previous company out and replaced inlet valve. No stored error codes. Found clogged fill hose causing unit not to fill with water. Replaced supply hose, cycle tested unit, no leaks all checks good. ; used 1 41045 (FILL HOSE DW 6' W/FITTINGS) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6200KW1

Near Tacoma, WA 98499

Cejay

Job Details: 09/07/2023

Customer concern is that washer is making a noise during operation. Found worn belt and cam causing noise during operation. Needs new belt and cam. Follow up scheduled for 09/20 8-12pm; ordrng 1 W10721967 (CAM) and 1 W11239857 (BELT)

We serviced a

FRIGIDAIRE RANGE

Model FFEF3054TSF

Near Forney, TX 75126

Patrick

Job Details: 09/07/2023

Replaced element tested unit. All checks good.

We serviced a

JENN-AIR RANGE

Model JES9860AAB

Near Tacoma, WA 98498

Cejay

Job Details: 09/07/2023

"Removed board, covered exposed terminals, reassembled unit. Advised customer unit is not safe to operate and power must remain off at breaker at all times until repair is complete. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Puyallup, WA 98374

Cameron M.

Job Details: 09/07/2023

"Installed previously ordered icemaker, tested unit through all self check cycles, pass was achieved. All checks good. Advised customer must wait minimum of 12 hrs for first ice Bach."

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near Dallas, TX 75228

Patrick

Job Details: 09/07/2023

"Customer concern, unit damages clothes during use. Found warped agitator. ; ordrng 1 WH43X32857 (Impellar) and 1 WH02X33797 (Impellar bolt)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWKB0

Near Dallas, TX 75227

Patrick

Job Details: 09/07/2023

"Customer concern, unit leaking during use. Water in tub on arrival. Good drain, Good fill, good spray, good drain, good fill good spray, good drain. Disposer slow drain, cleared. No high loop, corrected. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Wylie, TX 75098

Lane

Job Details: 09/07/2023

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Dallas, TX 75208

Patrick

Job Details: 09/07/2023

"Customer concern, unit leaking from front during use. Found garbage dispoal jammed motor and drain clogged causing back flow into dw. Freed rotor manually, tested unit"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW1

Near Dallas, TX 75211

Patrick

Job Details: 09/07/2023

"Replaced capacitor, tested unit. All checks good."

We serviced a

LG DISHWASHER

Model LDT7808ST

Near Orting, WA 98360

Cameron M.

Job Details: 09/07/2023

"Customer concern is that dishwasher does not power and start cycle. Verified voltage supply to unit, good 120v supply. Tested for voltage to ui, fail. Tested continuity of harness, good. Found no voltage supply from noise filter to main pcb . Needs new noise filter. Unable to test main control or ui until voltage supply to repaired . Did not install warranty provided main control and ui. ; ordrng 1 EAM60991316 (FILTER ASSEMBLY)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW1

Near Dallas, TX 75228

Patrick

Job Details: 09/06/2023

"Replaced duration pump, main board and lid lock. New Ui inop. Reinstalled old. Tested unit. All checks good. ; used 1 W11394572 (Lid lock) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/ US 02

Near Puyallup, WA 98375

Cameron M.

Job Details: 09/06/2023

"Customer concern is that washer failed to complete cycle trapping clothes in washer. Manually released door allowing customer to retrieve clothes. Retrieved stored error codes, 9c2,4c. Verified recptical power and wiring via outlet tester,good. Verified polarity via voltage meter, good. Verified voltage supply to main control, good 120v. Found failed main control not sending voltage to door lock, causing unit to remain locked. Also found hot water supply turned off, causing unit to produce 4c error. Needs new main pcb and door lock. Advised customer parts show out of stock REQUIRES AUTH. Customer requests replacement options ; ordrng 1 DC92-02388A (ASSY PCB MAIN) and 1 DC64-00519D (SWITCH DOOR LOCK)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA 01

Near Dallas, TX 75219

Lane

Job Details: 09/06/2023

Customer stated dishwasher won't drain. Performed diagnostics found pump damage due to foreign object. Removed object and replaced drain pump motor. All functions checked good at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Fairview, TX 75069

Lane

Job Details: 09/06/2023

Customer stated ice maker stopped producing and difficulty with filte4 installation was experienced. Performed diagnostics found faulty ice maker and filter housing. All other functions checked good at time of service. ; ordrng 1 W10873791 (Ice maker) and 1 W11162042 (Filter housing)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Steilacoom, WA 98388

Cameron M.

Job Details: 09/06/2023

"Installed correct main control, cycle tested unit. All checks good"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45M5500AP/A5 51

Near Puyallup, WA 98374

Cejay

Job Details: 09/06/2023

"Installed previously ordered FAH suppied main PCB and hall sensor, cycle tested washer, unit drained and completed spin cycle but drain motor did not turn back on during final spin. Checked drain for blockages, found drain motor has dead spot in run winding causing drain motor not to operate. Needs new drain motor. Called FAH for Auth, FAH to supply. Will contact customer when part arrives.Auth # 1002571547; ordrng 1 DC31-00187A (MOTOR AC PUMP)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Buckley, WA 98321

Cejay

Job Details: 09/06/2023

"Customer concern is that with large loads washer goes out of balance and falls to the floor. Found worn hub assembly causing excessive tub play causing washer to go OOB. Needs new hub assembly. Could not remove washplate as it is siezed to transmission shaft, will need to cut out to replace hub. Follow up scheduled for 09/13 8-12pm.; ordrng 1 W10528947 (HUB) and 1 W10752283 (WASHPLATE)"

We serviced a

GE REFRIGERATOR

Model FUF17DLRDWW

Near Dallas, TX 75214

Patrick

Job Details: 09/06/2023

"Customer concern, unit not cooling. Conffirmed. Compressor running, evap fan running. Hi temp alarm. No cooling effect, sealed system issue."

We serviced a

KENMORE LAUNDRY CENTER

Model ="41793862200"

Near Dallas, TX 75227

Patrick

Job Details: 09/06/2023

"Customer concern, dryer not heating, washer not agitating. Found broken belt on dryer. Found leaking transmission, torn drive belt, open motor winding, must replace all. Called AHS unit in for replacement. Auth: CT 86mpai"

We serviced a

GE RANGE

Model JTS3000SN1SS

Near Forney, TX 75126

Patrick

Job Details: 09/06/2023

Glass shattered inside packaging. Must reorder. ; ordrng 1 WB56X27480 (Glass pack)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Mesquite, TX 75181

Patrick

Job Details: 09/06/2023

Replaced lid lock. Tested unit. All checks good.

We serviced a

GE REFRIGERATOR

Model DFE28JSHESS

Near Wylie, TX 75098

Lane

Job Details: 09/06/2023

Installed new freezer ice maker and supply valve. Unit not cold enough to cycle at time of service. Advised customer to allow 24hr for ice production to return to normal operation.

We serviced a

GE COOKTOP

Model CHP9536SJ2SS

Near Tacoma, WA 98465

Cameron M.

Job Details: 09/06/2023

"Installed previously ordered induction control board kits, test unit. All checks good"

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN2RS

Near Orting, WA 98360

Cejay

Job Details: 09/06/2023

"Installed previously ordered dispenser assembly and fill hose, cycle tested unit multiple times to verify repair, no leaks, all checks good."

We serviced a

KENMORE WASHER-FRONTLOAD

Model ="79641072311"

Near Tacoma, WA 98465

Cameron M.

Job Details: 09/06/2023

"Customer concern is that washer does not drain and spin. Found stripped drain pump impeller, causing unit to not drain. Needs new drain pump. Installed new drain pump, cycle tested unit. All checks good collected payment via check payment. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC5

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/06/2023

"Customer concern is that washers washplate has a hole in it. Found hole in washplate fin, will need to be replaced to prevent damage to unit. Follow up scheduled for 09/13 8-12pm.; ordrng 1 W10752283 (WASHPLATE)"

We serviced a

ROPER WASHER-TOPLOAD

Model RTW4640YQ1

Near Tacoma, WA 98406

Cameron M.

Job Details: 09/06/2023

"Customer concern is that washer shakes violently and not agitating. During initial inspection, found stripped agitator, causing unit to not agitate. Also found worn suspension rods, causing unit to not balance. Also found missing belt shroud, increasing risk of damage to drive system from foreign debris. Needs new suspension rods, agitator and belt shroud and fasteners . Contacted property management for auth, spoke to Alex, was advised work order needs authorization from higher up management. Will contact office later in day with answer; ordrng 1 WP63235 (AGITATOR) and 1 W10780048 (SUSPENSION) and 2 W11573574 (SCREW)s and 1 WPW10427633 (SHIELD)"

We serviced a

KENMORE REFRIGERATOR

Model ="79573153610"

Near Richardson, TX 75081

Lane

Job Details: 09/06/2023

Customer stated unit displayed ff/rf. Fresh food area stopped cooling. Performed diagnostics found fan assembly needs replacing.all other functions check good at time of service. ; ordrng 1 AEB72913943 (Grille assembly)

We serviced a

KENMORE REFRIGERATOR

Model ="79574145910"

Near Richardson, TX 75080

Lane

Job Details: 09/06/2023

Customer stated refrigerator stoped making ice. Performed diagnostics found ice maker jammed up. Cleared ice maker and performed cycle test. Ice maker cycled and filled to correct leve4. Advised customer if ice production doesn't restore within 24hr I/m will need to be replaced.; saved tckt

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6120HW0

Near South Hill, WA 98374

Cejay

Job Details: 09/06/2023

"Customer concern is that washer making a squealing noise when filling with water. Cycle tested unit to confirm noise, found worn belt and cam causing belt to slip and produce noise during load sensing. Needs new belt and cam. Installed new belt and cam, cycle tested washer all checks good. ; used 1 W11239857 (BELT), and 1 W10721967 (CAM) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HW0

Near Plano, TX 75025

Lane

Job Details: 09/06/2023

Customer stated washer makes abnormal noise. Performed function test found bearings and suspension in good shape. Instructed customer on load size and sorting. All functions checked good at time of service.

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG

Near Mesquite, TX 75181

Patrick

Job Details: 09/06/2023

"Customer concern, unit not cooling. Confirmed. No cooling in fz nor rf. Compressor and all fans running. Sealed system issue."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF5OK7500AV/ A2 11

Near Tacoma, WA 98403

Cameron M.

Job Details: 09/06/2023

"Customer concern is that washer produces 5c error, not draining and spinning.found drain hose in wall to far . Corrected and anchored in place. Found debris in drain pump clean out. Causing unit to not complete cycle. Cleared debris, cycle tested unit. All checks good collected 129 diagnostic fee plus tax via"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Plano, TX 75023

Lane

Job Details: 09/06/2023

Customer stated ice maker doesn't work and filter housing leaks water. Performed diagnostics found no supply voltage going to ice maker. Door switch function checks good. Filter head is leaking due to internal failure.. unable to test function of ice maker without supply voltage. Ice maker with supply valve control and filter head needs replacing.; ordrng 1 W10884390 (Ice maker) and 1 WPW10420083 (Water valve) and 1 W11346623 (Filter head) and 1 WPW10503278 (Control)

We serviced a

LG DRYER-ELECTRIC

Model DLEX4270V

Near Plano, TX 75093

John

Job Details: 09/05/2023

Customer concern is dryer not drying well. Temp and vent checks pass. Advised Customer about how sensored settings operate and why some loads may still be damp at the center. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Puyallup, WA 98375

Cameron M.

Job Details: 09/05/2023

"Customer concern is that agitator toer broke. Found broken locking tabs broken off .also found broken locking tabs in washplate, causing poor wash quality. Needs new agitator and washplate. Follow up visit scheduled for 9/18 1-5; ordrng 1 W11510461 (WASHPLATE) and 1 W11614636 (AGITATOR)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5057LW0

Near Frisco, TX 75034

Chad A.

Job Details: 09/05/2023

Customer stated washer very noisy in spin and leaking oil on floor. Cycled to test. Gearcase leaking and belt slipping. Need gearcase assembly and belt. ; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11551646 (Nut-spaner) and 1 W11510461 (Washplate)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JZ0

Near Tacoma, WA 98498

Cameron M.

Job Details: 09/05/2023

"Customer concern is that oven does not heat. Tested voltage supply to unit, good 240v supply. Tested continuity of bake and broil elements, good continuity. Tested continuity of thermal fuse. Good continuity. Found stock double line break relay, causing oven to not heat. Needs new main control. Advised customer parts show out of stock. AHS TO SUPPLY ; ordrng 1 W11528249 (CNTRL-ELEC)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA. 02

Near Irving, TX 75063

Lane

Job Details: 09/05/2023

Customer stated unit isent cooling correctly. Performed . Performed diagnostics found both refrigerator and freezer components running around 50deg. Compressor is making abnormal noise and is superheated. Compressor surface is 174deg. Unit has sealed system deficiency. System may have a freon leak based on symptoms.

We serviced a

SAMSUNG DISHWASHER

Model DW80M9960US/AA

Near Wylie, TX 75098

Lane

Job Details: 09/05/2023

Customer stated dishwasher wouldn't drain. Performed diagnostics found stored code for water wall failure. Main pcb needs replacing for inability to complete cycle under normal operation. All other functions checked good at time of service. ; ordrng 1 DD97-00501A (Vane) and 1 DD97-00484A (Assy motor) and 1 DD92-00059A (Assy pcb)

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWPQ2

Near Rockwall, TX 75087

John

Job Details: 09/05/2023

Installed new timer. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC215EW1

Near Mesquite, TX 75149

Patrick

Job Details: 09/05/2023

"Customer concern, unit will not start. Found open thermal fuse. Replaced from truck stock. Unit passed air test green. ; used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Mesquite, TX 75150

Patrick

Job Details: 09/05/2023

"Customer concern, unit not baking to temp. Front burner cooking too hot. Found open bake element and damaged infinite switches. Must replace. ; ordrng 1 W11129442 (Lf infinite sw) and 1 W10857622 (Rf infinite sw) and 1 318254906 (Bake element)"

We serviced a

SAMSUNG RANGE

Model NE59M4320SG/AA 02

Near Edgewood, WA 98372

Cejay

Job Details: 09/05/2023

"Customer concern is that range glass top cracked while not in use. Confirmed crack in glass top, no signs of impact. Needs new assembly glass top. Advised customer glass top is not covered. And requires Auth, also requires a second technician. ; ordrng 1 DG94-01301C (ASSY FRAME COOK TOP)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Bonney Lake, WA 98391

Cejay

Job Details: 09/05/2023

"Customer concern is that left door Handel and right side seal is loose and Unit is making a noise intermittently. Right-side door seal not seated correctly, reseated seal, found left side set screws for door handle stripped and not able to tighten to lock in door handle. Visually inspected FZ evaporator fan for ice blockages. Advised customer intermittent noise is most likely refrigerant moving and is normal operation. Could not replicate noise. Needs new leftside door handle and set screws. Advised door handle may not be covered. Requires Auth. ; ordrng 1 W11483532 (HANDLE)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM 9

Near Orting, WA 98360

Cejay

Job Details: 09/05/2023

"Customer concern is that dishwasher is not running intermittently. Pulled error codes, 4-3,7-1. Found seized washmotor causing not to operate. Installed SQT provided sump and motor, cycle tested unit all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GTD42EASJ2WW

Near Prosper, TX 75078

Chad A.

Job Details: 09/05/2023

Customer concern dryer not heating and timer will not shut off. Cycled to test and found dryer to be intermittently working. Heater has already been replaced and tested good. Need timer and harness assembly. Cannot consistently duplicate failure. ; ordrng 1 WE15X25654 (Harness elec assy) and 1 WE04X24550 (Timer) and 1 WE49X28295 (Motor and pulley assy)

We serviced a

LG REFRIGERATOR

Model LMXS30776S/05

Near Frisco, TX 75034

Chad A.

Job Details: 09/05/2023

Customer concern refrigerator very noisy. Tested and found noisy freezer fan due to faulty bearing. Need freezer cover assembly for repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Lakewood, WA 98498

Cameron M.

Job Details: 09/05/2023

Installed previously ordered spray arms. Cycle tested unit all checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVCD00

Near Richardson, TX 75081

Lane

Job Details: 09/05/2023

I stalled new cams on both refrigerator and freezer door. Performed full function test after repair. Advised ised customer to make a conscious effort to close doors. All functions checked good at time of service.