We serviced a
SAMSUNG REFRIGERATOR
Model RSG257AARS/XAA
Near Coppell, TX 75019
John
Job Details: 09/08/2023
Performed MPA check. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Rockwall, TX 75087
Patrick
Job Details: 09/08/2023
"Customer concern, unit not cooling. Confirmed. All fans running, compressor will not start. Overload burned, replaced with known good, tripped upon starting. Sealed system issue, repeat. AST TO ADDRESS."
We serviced a
LG WASHER-FRONTLOAD
Model WM2050CW
Near Coppell, TX 75019
John
Job Details: 09/08/2023
Performed MPA check. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Enumclaw, WA 98022
Cejay
Job Details: 09/08/2023
"Installed previously ordered wire harness, flex zone ui and freezer led are now operational."
We serviced a
GE DISHWASHER
Model PDW8280J10SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/08/2023
"Customer concern is that dishwasher produces noise during operation and leaves residue. Found stripped drain pump, causing unit to produce noise noise during drain Cycle. Needs new drain pump. Advised customer parts show NLA. Ahs to supply ; ordrng 1 WD26X10039 (Drain pump)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV331AEW/XAA 01
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/08/2023
"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Found open element causing unit to not heat. Needs new element. Installed new element. Cycle tested unit. All checks good. Advised customer dryer vent needs to be cleaned asap, before use resumes to protect heat components. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM3900HWA
Near Graham, WA 98338
Cameron M.
Job Details: 09/08/2023
"Customer concern is that washer leaks water during operation. Cycle tested unit 10x found heavy oversuds conditions present. Causing leak from rear vent. Found dispenser overflows, causing unit to leak during fill cycle. Flushed suds from unit. Cleared duildup in dispenser cycle tested unit, dispenser continued overflow. Needs new dispenser asm collected payment in full via card payment. Follow up visit scheduled for 9/19 1-5; ordrng 1 MCU62441102 (DISPENSER) and 1 AGL74074399 (ASSEMBLY,DRAWER)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBBC/AA
Near Plano, TX 75025
John
Job Details: 09/08/2023
Preformed MPA check. No issues found. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Enumclaw, WA 98022
Cejay
Job Details: 09/08/2023
"Customer concern is that dishwasher stopped mid cycle and is showing F8E4, water in leak tray. F8E4,FAE2. Unit will intermittently call for more water while unit is running. Possible control and fill meter error, unit is not accessible for diagnostic as cabinet is obstructing unit and legs are not able to clear flooring. Needs new control and water inlet. Advised customer unit will need to be made accessible for repair. Follow up scheduled for 09/19 8-12pm; ordrng 1 W11535094 (INLET-WATR) and 1 W11410063 (CNTRL-ELEC)"
We serviced a
KENMORE DISHWASHER
Model 6651680592
Near Buckley, WA 98321
Cejay
Job Details: 09/08/2023
"Customer concern is that dishwasher struggles to start cycle and motor was making a noise, leaks from left corner of door, and door falls to the floor. Found bent hinges and stretched door spring causing door to fall, additionally causing door not to close properly and causing leak. Able to start cycle, wash motor instantly starts as unit is trying to fill, can not cancel cycle as some buttons are not responsive. Will need door springs and hinges along with console before further diagnostic can be preformed safely. Advised some parts are discontinued, AHS to supply. Requires Auth.; ordrng 2 675611 (SPRING)s and 2 3367201 (Hinge)s and 1 675642 (Console blk) and 1 675748A (Pump and motor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA. 23
Near Plano, TX 75023
Lane
Job Details: 09/08/2023
Customer stated ice maker stopped producing. Performed diagnostics found ice maker mid harvest. Heater has failed causing cubes to not release. From mold. Ice maker needs to be replaced to correct issue.All other functions checked good at time of service. ; ordrng 1 DA97-13718C (Ice maker)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW3
Near Dallas, TX 75220
Lane
Job Details: 09/08/2023
Customer stated washer doesn't drain properly. Performed diagnostics found faulty drain pump. Job requires 2 technicians. All other functions checked good at time of service. ; ordrng 1 W11458345 (Drain pump)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AP/US 02
Near Rockwall, TX 75087
John
Job Details: 09/07/2023
Installed new door boot and door assy. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11085866401"
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/07/2023
"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Installed new thermal fuse. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good. Preformed airflow test, failed yellow. Advised customer vent needs to be cleaned and straight to allow sufficient air flow. Collected payment via cash payment. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
GE DRYER-ELECTRIC
Model GTD72EBSN0WS
Near Balch Springs, TX 75180
Patrick
Job Details: 09/07/2023
Replaced door. Tested unit. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 51
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
Installed ice maker and removed all moisture in ice room. Performed diagnostics after repair. No fault codes present. Advised customer to dispose of first batches of ice. All functions checked good at time of service.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7600AC/US
Near McKinney, TX 75071
Chad A.
Job Details: 09/07/2023
"Customer concern washer always out of balance. Filled and cycled. Found suspension bottomed out and tub very loose. Need suspension for repair. ; ordrng 1 DC97-16350V (ASSY DAMPER;27.6INCH,5.4CF,11.0?15%@250R)"
We serviced a
KENMORE WASHER-TOPLOAD
Model ="79631552610"
Near Garland, TX 75042
John
Job Details: 09/07/2023
Performed MPA check. No issues found. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
Customer stated ice maker stopped producing. Performed diagnostics found fault code e2 for ice maker position lost. Ice maker will not force cycle through onboard diagnostics. Advised replacing ice maker.and heater assembly to restore function.; ordrng 1 W11658802 (Ice maker) and 1 W11637688 (Heater)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070SR/AA. 02
Near Plano, TX 75074
Lane
Job Details: 09/07/2023
Customer stated ice maker is freezing up. Performed diagnostics found faulty ice maker and auger. All other functions checked good at time of service. ; ordrng 1 DA97-15217D (Ice makrr) and 1 DA97-12540G (Auger)
We serviced a
KENMORE REFRIGERATOR
Model ="10644323400"
Near Farmers Branch, TX 75234
John
Job Details: 09/07/2023
Customer concern is drawer track on top bin in fridge is broken and sagging. Confirmed broken track. Must replaced both tracks.; ordrng 2 WP2223320 (Track)s
We serviced a
KENMORE DRYER-ELECTRIC
Model ="79681382410"
Near Dallas, TX 75287
John
Job Details: 09/07/2023
Disassembled and cleaned unit. Found unit giving D90 error for clogged vent. Found vent hose crimped almost completely over causing code. Advised cutsomer that a new vent hose will be needed to resolve vent issue. Customer advised that she had had the maintenance clean the vents and they must have hooked it up incorrectly so they will come out and fix it. All other checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/07/2023
"Installed previously ordered main control, panel control is not the part intended, needs UI housing and board. Rescheduled for this afternoon, part on will call. ; schdld next appmnt for 9/7 THU 1-5"
We serviced a
GE DISHWASHER
Model GDP665SYN3FS
Near Puyallup, WA 98375
Cejay
Job Details: 09/07/2023
"Customer concern is that upper spray arm is loose and causing a noise and door is difficult to close. Found spray arm and conduit worn causing play in spray arm rotation. Removed upper rack and door operation is good, door operation with upper rack installed causes door to pop open. Measurement of rack shows rack is not square. Needs new rack, middle spray arm and conduit. Follow up scheduled for 09/19 8-12pm; ordrng 1 WD28X30220 (UPPER RACK ASSEMBLY) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY) and 1 WD21X20309 (CONDUIT MID BLASTER ASM)"
We serviced a
LG RANGE
Model LREL6323D/01
Near Puyallup, WA 98375
Cejay
Job Details: 09/07/2023
"Customer concern is that range will not hold temps under 400?F. Found open bake element causing oven not to operate properly. Needs new bake element. Follow up scheduled for 09/18 8-12pm; ordrng 1 MEE62306405 (HEATER,SHEATH)"
We serviced a
LG DRYER-ELECTRIC
Model DLEX4270V
Near Plano, TX 75093
John
Job Details: 09/07/2023
Customer concern is dryer not heating properly. Unit passes all checks. Advised Customer again how sensored cycles work and how the energy saver works and how to turn it off. ALL ACHECKS GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Plano, TX 75093
Lane
Job Details: 09/07/2023
Installed light modules and confirmed light operation. All functions checked good at time of service.
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/07/2023
"Installed warranty provided door asm, cycle tested unit. All checks good"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE4SN53OOV/A3
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/07/2023
"Customer concern is that dryer prematurely complete cycle. Found heavy wax buildup on moisture sensor, causing premature shutdown. Cleaned moisture sensors. Preformed airflow test, failed. Verified unit operating as designed. Advised customer dryer vent duct needs to be cleaned to prevent damage to heating components. Collected 129 +tax via"
We serviced a
KENMORE LAUNDRY CENTER
Model ="110.88732793"
Near Graham, WA 98338
Cameron M.
Job Details: 09/07/2023
Installed previously ordered drain hose and door switch cycle tested. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/07/2023
"Installed previously ordered main control, panel control is not the part intended, needs UI housing and board. Rescheduled for this afternoon, part on will call. ; schdld next appmnt for 9/7 THU 1-5"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Dallas, TX 75243
Patrick
Job Details: 09/07/2023
"Customer concern, unit will not operate. Clean,washing and sanitized lights all blink. Good 120vac to unit, proper polarity. Reset connections on board and door latch. Latch tests good. Do latch first please. Customer ok'd $442.37 estimate.; ordrng 1 5304525218 (Latch) and 1 A11147301 (Control)"
We serviced a
GE DISHWASHER
Model GSD1100G00WW
Near Dallas, TX 75252
Lane
Job Details: 09/07/2023
Installed new sump assembly and performed full function and leak. All functions checked good at time of service.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K8600EV/A3 01
Near Plano, TX 75093
John
Job Details: 09/07/2023
Customer concern is dryer making loud noises and not heating. Confirmed loud noise and no heat condition. Found open element causing no heat as well as 2x rollers worn and loose on shafts causing noise. Needs new rollers and heating element assy.; ordrng 1 DC93-00154A (Heater assy) and 2 DC97-16782A (Roller)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
"Installed new heater and fill tube. Force cycled ice maker to find vary loud noise coming from ice maker. Customer stated when unit stopped making ice initially they power cycled unit and production was restored for a wile. Advised replacing ice maker and main pcb.; ordrng 1 W11658802 (Ice maker), states that autho needed"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5400AF/A2
Near Rockwall, TX 75087
Lane
Job Details: 09/07/2023
Customer stated washer has abnormal smell. Performed diagnostics found washer needs self clean cycle ran with appropriate cleaning product. Advised custome4 run multiple clean cycles to eliminate smell. All functions checked good at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Puyallup, WA 98371
Cejay
Job Details: 09/07/2023
"Customer concern is that dishwasher is not filling or washing, had previous company out and replaced inlet valve. No stored error codes. Found clogged fill hose causing unit not to fill with water. Replaced supply hose, cycle tested unit, no leaks all checks good. ; used 1 41045 (FILL HOSE DW 6' W/FITTINGS) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6200KW1
Near Tacoma, WA 98499
Cejay
Job Details: 09/07/2023
Customer concern is that washer is making a noise during operation. Found worn belt and cam causing noise during operation. Needs new belt and cam. Follow up scheduled for 09/20 8-12pm; ordrng 1 W10721967 (CAM) and 1 W11239857 (BELT)
We serviced a
FRIGIDAIRE RANGE
Model FFEF3054TSF
Near Forney, TX 75126
Patrick
Job Details: 09/07/2023
Replaced element tested unit. All checks good.
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Tacoma, WA 98498
Cejay
Job Details: 09/07/2023
"Removed board, covered exposed terminals, reassembled unit. Advised customer unit is not safe to operate and power must remain off at breaker at all times until repair is complete. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/07/2023
"Installed previously ordered icemaker, tested unit through all self check cycles, pass was achieved. All checks good. Advised customer must wait minimum of 12 hrs for first ice Bach."
We serviced a
GE WASHER-TOPLOAD
Model PTW600BSR1WS
Near Dallas, TX 75228
Patrick
Job Details: 09/07/2023
"Customer concern, unit damages clothes during use. Found warped agitator. ; ordrng 1 WH43X32857 (Impellar) and 1 WH02X33797 (Impellar bolt)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWKB0
Near Dallas, TX 75227
Patrick
Job Details: 09/07/2023
"Customer concern, unit leaking during use. Water in tub on arrival. Good drain, Good fill, good spray, good drain, good fill good spray, good drain. Disposer slow drain, cleared. No high loop, corrected. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
"Installed new heater and fill tube. Force cycled ice maker to find vary loud noise coming from ice maker. Customer stated when unit stopped making ice initially they power cycled unit and production was restored for a wile. Advised replacing ice maker and main pcb.; ordrng 1 W11658802 (Ice maker), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Dallas, TX 75208
Patrick
Job Details: 09/07/2023
"Customer concern, unit leaking from front during use. Found garbage dispoal jammed motor and drain clogged causing back flow into dw. Freed rotor manually, tested unit"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW1
Near Dallas, TX 75211
Patrick
Job Details: 09/07/2023
"Replaced capacitor, tested unit. All checks good."
We serviced a
LG DISHWASHER
Model LDT7808ST
Near Orting, WA 98360
Cameron M.
Job Details: 09/07/2023
"Customer concern is that dishwasher does not power and start cycle. Verified voltage supply to unit, good 120v supply. Tested for voltage to ui, fail. Tested continuity of harness, good. Found no voltage supply from noise filter to main pcb . Needs new noise filter. Unable to test main control or ui until voltage supply to repaired . Did not install warranty provided main control and ui. ; ordrng 1 EAM60991316 (FILTER ASSEMBLY)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Dallas, TX 75228
Patrick
Job Details: 09/06/2023
"Replaced duration pump, main board and lid lock. New Ui inop. Reinstalled old. Tested unit. All checks good. ; used 1 W11394572 (Lid lock) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/ US 02
Near Puyallup, WA 98375
Cameron M.
Job Details: 09/06/2023
"Customer concern is that washer failed to complete cycle trapping clothes in washer. Manually released door allowing customer to retrieve clothes. Retrieved stored error codes, 9c2,4c. Verified recptical power and wiring via outlet tester,good. Verified polarity via voltage meter, good. Verified voltage supply to main control, good 120v. Found failed main control not sending voltage to door lock, causing unit to remain locked. Also found hot water supply turned off, causing unit to produce 4c error. Needs new main pcb and door lock. Advised customer parts show out of stock REQUIRES AUTH. Customer requests replacement options ; ordrng 1 DC92-02388A (ASSY PCB MAIN) and 1 DC64-00519D (SWITCH DOOR LOCK)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA 01
Near Dallas, TX 75219
Lane
Job Details: 09/06/2023
Customer stated dishwasher won't drain. Performed diagnostics found pump damage due to foreign object. Removed object and replaced drain pump motor. All functions checked good at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Fairview, TX 75069
Lane
Job Details: 09/06/2023
Customer stated ice maker stopped producing and difficulty with filte4 installation was experienced. Performed diagnostics found faulty ice maker and filter housing. All other functions checked good at time of service. ; ordrng 1 W10873791 (Ice maker) and 1 W11162042 (Filter housing)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Steilacoom, WA 98388
Cameron M.
Job Details: 09/06/2023
"Installed correct main control, cycle tested unit. All checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AP/A5 51
Near Puyallup, WA 98374
Cejay
Job Details: 09/06/2023
"Installed previously ordered FAH suppied main PCB and hall sensor, cycle tested washer, unit drained and completed spin cycle but drain motor did not turn back on during final spin. Checked drain for blockages, found drain motor has dead spot in run winding causing drain motor not to operate. Needs new drain motor. Called FAH for Auth, FAH to supply. Will contact customer when part arrives.Auth # 1002571547; ordrng 1 DC31-00187A (MOTOR AC PUMP)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Buckley, WA 98321
Cejay
Job Details: 09/06/2023
"Customer concern is that with large loads washer goes out of balance and falls to the floor. Found worn hub assembly causing excessive tub play causing washer to go OOB. Needs new hub assembly. Could not remove washplate as it is siezed to transmission shaft, will need to cut out to replace hub. Follow up scheduled for 09/13 8-12pm.; ordrng 1 W10528947 (HUB) and 1 W10752283 (WASHPLATE)"
We serviced a
GE REFRIGERATOR
Model FUF17DLRDWW
Near Dallas, TX 75214
Patrick
Job Details: 09/06/2023
"Customer concern, unit not cooling. Conffirmed. Compressor running, evap fan running. Hi temp alarm. No cooling effect, sealed system issue."
We serviced a
KENMORE LAUNDRY CENTER
Model ="41793862200"
Near Dallas, TX 75227
Patrick
Job Details: 09/06/2023
"Customer concern, dryer not heating, washer not agitating. Found broken belt on dryer. Found leaking transmission, torn drive belt, open motor winding, must replace all. Called AHS unit in for replacement. Auth: CT 86mpai"
We serviced a
GE RANGE
Model JTS3000SN1SS
Near Forney, TX 75126
Patrick
Job Details: 09/06/2023
Glass shattered inside packaging. Must reorder. ; ordrng 1 WB56X27480 (Glass pack)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB855DC3
Near Mesquite, TX 75181
Patrick
Job Details: 09/06/2023
Replaced lid lock. Tested unit. All checks good.
We serviced a
GE REFRIGERATOR
Model DFE28JSHESS
Near Wylie, TX 75098
Lane
Job Details: 09/06/2023
Installed new freezer ice maker and supply valve. Unit not cold enough to cycle at time of service. Advised customer to allow 24hr for ice production to return to normal operation.
We serviced a
GE COOKTOP
Model CHP9536SJ2SS
Near Tacoma, WA 98465
Cameron M.
Job Details: 09/06/2023
"Installed previously ordered induction control board kits, test unit. All checks good"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN2RS
Near Orting, WA 98360
Cejay
Job Details: 09/06/2023
"Installed previously ordered dispenser assembly and fill hose, cycle tested unit multiple times to verify repair, no leaks, all checks good."
We serviced a
KENMORE WASHER-FRONTLOAD
Model ="79641072311"
Near Tacoma, WA 98465
Cameron M.
Job Details: 09/06/2023
"Customer concern is that washer does not drain and spin. Found stripped drain pump impeller, causing unit to not drain. Needs new drain pump. Installed new drain pump, cycle tested unit. All checks good collected payment via check payment. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/06/2023
"Customer concern is that washers washplate has a hole in it. Found hole in washplate fin, will need to be replaced to prevent damage to unit. Follow up scheduled for 09/13 8-12pm.; ordrng 1 W10752283 (WASHPLATE)"
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4640YQ1
Near Tacoma, WA 98406
Cameron M.
Job Details: 09/06/2023
"Customer concern is that washer shakes violently and not agitating. During initial inspection, found stripped agitator, causing unit to not agitate. Also found worn suspension rods, causing unit to not balance. Also found missing belt shroud, increasing risk of damage to drive system from foreign debris. Needs new suspension rods, agitator and belt shroud and fasteners . Contacted property management for auth, spoke to Alex, was advised work order needs authorization from higher up management. Will contact office later in day with answer; ordrng 1 WP63235 (AGITATOR) and 1 W10780048 (SUSPENSION) and 2 W11573574 (SCREW)s and 1 WPW10427633 (SHIELD)"
We serviced a
KENMORE REFRIGERATOR
Model ="79573153610"
Near Richardson, TX 75081
Lane
Job Details: 09/06/2023
Customer stated unit displayed ff/rf. Fresh food area stopped cooling. Performed diagnostics found fan assembly needs replacing.all other functions check good at time of service. ; ordrng 1 AEB72913943 (Grille assembly)
We serviced a
KENMORE REFRIGERATOR
Model ="79574145910"
Near Richardson, TX 75080
Lane
Job Details: 09/06/2023
Customer stated refrigerator stoped making ice. Performed diagnostics found ice maker jammed up. Cleared ice maker and performed cycle test. Ice maker cycled and filled to correct leve4. Advised customer if ice production doesn't restore within 24hr I/m will need to be replaced.; saved tckt
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6120HW0
Near South Hill, WA 98374
Cejay
Job Details: 09/06/2023
"Customer concern is that washer making a squealing noise when filling with water. Cycle tested unit to confirm noise, found worn belt and cam causing belt to slip and produce noise during load sensing. Needs new belt and cam. Installed new belt and cam, cycle tested washer all checks good. ; used 1 W11239857 (BELT), and 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW0
Near Plano, TX 75025
Lane
Job Details: 09/06/2023
Customer stated washer makes abnormal noise. Performed function test found bearings and suspension in good shape. Instructed customer on load size and sorting. All functions checked good at time of service.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG
Near Mesquite, TX 75181
Patrick
Job Details: 09/06/2023
"Customer concern, unit not cooling. Confirmed. No cooling in fz nor rf. Compressor and all fans running. Sealed system issue."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF5OK7500AV/ A2 11
Near Tacoma, WA 98403
Cameron M.
Job Details: 09/06/2023
"Customer concern is that washer produces 5c error, not draining and spinning.found drain hose in wall to far . Corrected and anchored in place. Found debris in drain pump clean out. Causing unit to not complete cycle. Cleared debris, cycle tested unit. All checks good collected 129 diagnostic fee plus tax via"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Plano, TX 75023
Lane
Job Details: 09/06/2023
Customer stated ice maker doesn't work and filter housing leaks water. Performed diagnostics found no supply voltage going to ice maker. Door switch function checks good. Filter head is leaking due to internal failure.. unable to test function of ice maker without supply voltage. Ice maker with supply valve control and filter head needs replacing.; ordrng 1 W10884390 (Ice maker) and 1 WPW10420083 (Water valve) and 1 W11346623 (Filter head) and 1 WPW10503278 (Control)
We serviced a
LG DRYER-ELECTRIC
Model DLEX4270V
Near Plano, TX 75093
John
Job Details: 09/05/2023
Customer concern is dryer not drying well. Temp and vent checks pass. Advised Customer about how sensored settings operate and why some loads may still be damp at the center. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LC0
Near Puyallup, WA 98375
Cameron M.
Job Details: 09/05/2023
"Customer concern is that agitator toer broke. Found broken locking tabs broken off .also found broken locking tabs in washplate, causing poor wash quality. Needs new agitator and washplate. Follow up visit scheduled for 9/18 1-5; ordrng 1 W11510461 (WASHPLATE) and 1 W11614636 (AGITATOR)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5057LW0
Near Frisco, TX 75034
Chad A.
Job Details: 09/05/2023
Customer stated washer very noisy in spin and leaking oil on floor. Cycled to test. Gearcase leaking and belt slipping. Need gearcase assembly and belt. ; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11551646 (Nut-spaner) and 1 W11510461 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/05/2023
"Customer concern is that oven does not heat. Tested voltage supply to unit, good 240v supply. Tested continuity of bake and broil elements, good continuity. Tested continuity of thermal fuse. Good continuity. Found stock double line break relay, causing oven to not heat. Needs new main control. Advised customer parts show out of stock. AHS TO SUPPLY ; ordrng 1 W11528249 (CNTRL-ELEC)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA. 02
Near Irving, TX 75063
Lane
Job Details: 09/05/2023
Customer stated unit isent cooling correctly. Performed . Performed diagnostics found both refrigerator and freezer components running around 50deg. Compressor is making abnormal noise and is superheated. Compressor surface is 174deg. Unit has sealed system deficiency. System may have a freon leak based on symptoms.
We serviced a
SAMSUNG DISHWASHER
Model DW80M9960US/AA
Near Wylie, TX 75098
Lane
Job Details: 09/05/2023
Customer stated dishwasher wouldn't drain. Performed diagnostics found stored code for water wall failure. Main pcb needs replacing for inability to complete cycle under normal operation. All other functions checked good at time of service. ; ordrng 1 DD97-00501A (Vane) and 1 DD97-00484A (Assy motor) and 1 DD92-00059A (Assy pcb)
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPQ2
Near Rockwall, TX 75087
John
Job Details: 09/05/2023
Installed new timer. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC215EW1
Near Mesquite, TX 75149
Patrick
Job Details: 09/05/2023
"Customer concern, unit will not start. Found open thermal fuse. Replaced from truck stock. Unit passed air test green. ; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Mesquite, TX 75150
Patrick
Job Details: 09/05/2023
"Customer concern, unit not baking to temp. Front burner cooking too hot. Found open bake element and damaged infinite switches. Must replace. ; ordrng 1 W11129442 (Lf infinite sw) and 1 W10857622 (Rf infinite sw) and 1 318254906 (Bake element)"
We serviced a
SAMSUNG RANGE
Model NE59M4320SG/AA 02
Near Edgewood, WA 98372
Cejay
Job Details: 09/05/2023
"Customer concern is that range glass top cracked while not in use. Confirmed crack in glass top, no signs of impact. Needs new assembly glass top. Advised customer glass top is not covered. And requires Auth, also requires a second technician. ; ordrng 1 DG94-01301C (ASSY FRAME COOK TOP)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/05/2023
"Customer concern is that left door Handel and right side seal is loose and Unit is making a noise intermittently. Right-side door seal not seated correctly, reseated seal, found left side set screws for door handle stripped and not able to tighten to lock in door handle. Visually inspected FZ evaporator fan for ice blockages. Advised customer intermittent noise is most likely refrigerant moving and is normal operation. Could not replicate noise. Needs new leftside door handle and set screws. Advised door handle may not be covered. Requires Auth. ; ordrng 1 W11483532 (HANDLE)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM 9
Near Orting, WA 98360
Cejay
Job Details: 09/05/2023
"Customer concern is that dishwasher is not running intermittently. Pulled error codes, 4-3,7-1. Found seized washmotor causing not to operate. Installed SQT provided sump and motor, cycle tested unit all checks good."
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Prosper, TX 75078
Chad A.
Job Details: 09/05/2023
Customer concern dryer not heating and timer will not shut off. Cycled to test and found dryer to be intermittently working. Heater has already been replaced and tested good. Need timer and harness assembly. Cannot consistently duplicate failure. ; ordrng 1 WE15X25654 (Harness elec assy) and 1 WE04X24550 (Timer) and 1 WE49X28295 (Motor and pulley assy)
We serviced a
LG REFRIGERATOR
Model LMXS30776S/05
Near Frisco, TX 75034
Chad A.
Job Details: 09/05/2023
Customer concern refrigerator very noisy. Tested and found noisy freezer fan due to faulty bearing. Need freezer cover assembly for repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/05/2023
Installed previously ordered spray arms. Cycle tested unit all checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVCD00
Near Richardson, TX 75081
Lane
Job Details: 09/05/2023
I stalled new cams on both refrigerator and freezer door. Performed full function test after repair. Advised ised customer to make a conscious effort to close doors. All functions checked good at time of service.
We serviced a
LG RANGE
Model LRE3194ST
Near Graham, WA 98338
Cejay
Job Details: 09/05/2023
"Installed previously ordered relay board, convection element and temperature probe, cycle tested unit all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV219AEW/XAA
Near Tacoma, WA 98407
Cameron M.
Job Details: 09/05/2023
"During process of repair found shorted element connector, causing unit to not heat. Also found seized idler pully.needs wire spade and idler pully. Installed previously ordered motor and wheel. Wire spade and idler pully Cycle tested unit. All checks good ; used 1 279457 (WIRE-SPADE), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6500EV/A3 01
Near University Place, WA 98467
Cameron M.
Job Details: 09/05/2023
"Customer concern is that dryer produces noise during operation. Found seized rear right roller, causing squealing noise during operation. Found failed rear left roller producing clunking noise during operation. Needs new rear rollers. Installed new rollers. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good ; used 2 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE9206AYW
Near Tacoma, WA 98418
Cameron M.
Job Details: 09/05/2023
"Customer concern is that dryer does not heat. Verified customer concern of unit not heating. Found breaker half tripped causing unit to not heat. Restored breaker. Cycle tested unit 10x, found no mechanical defects at time of arrival. Advised customer to monitor and call if issues persist. Collected 95+tax via card payment"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADIN7
Near Tacoma, WA 98408
Cameron M.
Job Details: 09/05/2023
"Customer concern is that dishwasher became unmounted. Found mounting brackets not secured properly, causing unit to slide from cavity when trying to open unit. Securely mounted and leveled unit. Cycle tested unit all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA50K8600AW/A2
Near Dallas, TX 75287
Lane
Job Details: 09/05/2023
Customer stated washer is damaging clothes. Performed diagnostics found several rough spots inside wash tub. Suggested customer use a delicates bag to prevent damage to fine fabrics. Replacement of spin basket and agitator plate should help prevent damage to fabric. ; ordrng 1 (DC97-17360C) (Spin basket) and 1 DC97-19291A (Washplate) and 1 DC60-40133A (Washer bolt) and 1 6021-001573 (Nut hexagon)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WFW94HEXW1
Near Rockwall, TX 75032
John
Job Details: 09/05/2023
Customer concern is washer will not start. Entered service mode and found F1 E2 error. Ran diagnostics and found MCU to be the issue. Needs new MCU board. Unable to fully test unit do nature of failure.; ordrng 1 WPW10374126 (MCU board)
We serviced a
KENMORE DISHWASHER
Model 15801891
Near Dallas, TX 75217
Patrick
Job Details: 09/05/2023
Unit disconnected from water upon arrival. Attempted to reconnect water line. Flare fitting will not seal. Let water turned off at valve. Manually filled unit and tested. No leak apparent in unit. Water seems to be seeping from wall after unit drains. Plumbing issue in home drain.
We serviced a
LG DRYER-ELECTRIC
Model DLEX4270V
Near Plano, TX 75093
John
Job Details: 09/05/2023
Customer concern is dryer not drying well. Temp and vent checks pass. Advised Customer about how sensored settings operate and why some loads may still be damp at the center. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11026901690"
Near The Colony, TX 75056
John
Job Details: 09/05/2023
Customer concern is he doesn't know if unit is cycling properly. Ran full diagnostics. Unit performing as designed. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA. 04
Near Carrollton, TX 75010
Lane
Job Details: 09/05/2023
Customer stated ice maker freezes over. Performed diagnostics found some frost buildup on bottom of ice maker. Ice room needs to be sealed and ice maker service kit installed. All other functions checked good at time of service. ; ordrng 1 DA81-05595A (Sealant) and 1 DA82-02638A (I'm service kit)
We serviced a
HOTPOINT WALL OVEN
Model RK767G0J4BG
Near Sunnyvale, TX 75182
Patrick
Job Details: 09/05/2023
Replaced control. Tested unit. All checks good
We serviced a
FRIGIDAIRE WALL OVEN
Model FGEW3045KFB
Near Garland, TX 75043
Patrick
Job Details: 09/05/2023
"Customer concern, oven overheats. Displays f10. Confirmed. Runaway temp error. Must replace control and temp sensor. ; ordrng 1 316560156 (Eoc) and 1 5304504897 (Temp sensor)"