Service History 22 - RPS Appliance Repair

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 03

Near Puyallup, WA 98374

Cejay

Job Details: 02/08/2023

"Customer concern is that washer displays DC error and will not start. Verified customer concern, inspected door lock and wire harness, found open door switch causing washer not to operate. Needs new door lock. Follow up scheduled for 02/15 8-12pm; ordrng 1 DC34-00028A (DOOR LOCK)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX600XW0

Near Puyallup, WA 98374

Cejay

Job Details: 02/08/2023

"Customer concern is that dryer is making a noise durring operation. Upon arrival found door handle damaged, advised customer door handle is not covered. Found seized idler pully causing noise durring operation, needs new idler bracket. Vacummed excess lint from dryer cabinet, cleaned and lubericated all support wheels, installed new idler bracket. Preformed airflow test failed (yellow). Temperature checks good. Noise eliminated all checks good. Advised customer dryer vent need service for restricted airflow. ; used 1 W10837240 (BRACKET) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM3670HWA

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/08/2023

"Customer concern is that washer cycle knob does not respond to customers imput, produces door lock error. Found during testing, cycle selection knob takes multiple attempts to change cycle. Also found door lock failing to lock door and start cycle. Attempted to cycle test unit 5x unit produces door lock failure each attempt. Needs new pcb assembly and door lock. Requires auth ; (created new UIS, deleted prior attachment to UisID 7882)"

We serviced a

GE DISHWASHER

Model ZBD00710N20SS

Near Sumner, WA 98390

Cameron M.

Job Details: 02/08/2023

"Customer concern is that dishwasher does not clean dishes. Clogged spray arms, causing poor wash quality. Cycle tested unit, found user interface does not respond to imput ,causing problems selecting cycle. Needs new spray arms and user board. Follow up visit scheduled for 2/20 1-5; ordrng 1 WD22X10047 (DISHWASHER LOWER SPRAY ARM ASSEMBLY) and 1 WD22X10048 (DISHWASHER UPPER SPRAY ARM) and 1 WD34X11065 (KEYPAD)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Heath, TX 75126

Patrick

Job Details: 02/07/2023

"Customer concern, unit leaks under sink during use. Removed clog from drain line. Tested unit. All checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM3050CW

Near Forney, TX 75126

Patrick

Job Details: 02/07/2023

"Customer concern, door boot twisted up. Found broken suspension spring, and broken rear shock. Must replace both. Advise customer to discontinue use. Let unit unplugged. ; ordrng 2 4970FR2084Z (Tub spring)s and 1 383EER3001V (Shock)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGCD2444SA1A

Near University Place, WA 98467

Cejay

Job Details: 02/07/2023

"Customer concern is that dishwasher is draining from airgap. Cleared airgap of debris both ways with brush cycle tested dishwasher, now draining properly. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Buckley, WA 98321

Cameron M.

Job Details: 02/07/2023

"Customer concern is that dishwasher leaks during operation. Called customer @ 118pm advised customer to start cycle as normal operation. Arrived to call @209pm ,found unit dripping on towel. Separated door panel, found active oversuds. Also found failed dispenser, causing rinse aid reservoir filling with water. Also found Separating lower spray arm, causing unit to leak during operation. Needs new dispenser and spray arm. Customer declined dispenser follow up visit scheduled for 2/14 8-12; ordrng 1 W10837249 (ARM-SPRAY)"

We serviced a

MAYTAG DISHWASHER

Model MDB4709PAQ0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/07/2023

"Customer concern is that washer does not start cycle.and leaking. Found failed main control ,causing unit to run rinse only cycle. Also found dispenser leaking rinse aid into tub ,causing oversuds conditions. Resulting in leak. Needs new dispenser and main control. Requires auth ; ordrng 1 W10486463 (CNTRL-ELEC) and 1 WPW10428217 (DISPENSER)"

We serviced a

LG WASHER-FRONTLOAD

Model WM3470HWA

Near Dallas, TX 75254

Lane

Job Details: 02/07/2023

Customer stated washer will not drain. Performed diagnostics found drain pump faulty. Replaced pump and performed multiple function tests after repair . All functions checked good at time of service. ; used 1 4681EA2001T (Pump motor) from stock

We serviced a

GE DISHWASHER

Model GDF540HMFOES

Near Dallas, TX 75230

Lane

Job Details: 02/07/2023

Customer needs reschedule due to covid ;

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/07/2023

"Customer concern is that dishwasher trips breaker, now not powering. Found open fuse on main board, causing unit to not power. Verified ohms of drain pump, good. Tested continuity of element, failed. Found shorted wash pump, causing unit to trip breaker. Needs new main board element and wash pump. Follow up visit scheduled for 2/17 1-5; ordrng 1 WD26X23258 (PUMP WASH KIT) and 1 WD05X23763 (ELEMENT HEATING ASM) and 1 WD21X24901 (SERVICE MACHINE CONTROL)"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LT7000XVN0

Near Lakewood, WA 98499

Cejay

Job Details: 02/07/2023

"Unable to complete repair, defective gearcase. Needs new gearcase. Follow up scheduled for 02/10 8-12pm; ordrng 1 3360629 (GEARCASE ASY COMP)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 02/07/2023

"Installed previously ordered main control, belt and pulley. Cycle tested unit 3x. All checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Plano, TX 75093

Lane

Job Details: 02/07/2023

Customer stated dishwasher leaks water from bottom corners of door. Preformed diagnostics found no stored fault codes. Ran test cycle multiple times. Found sink backing up causing dishwasher to over fill due to inability to drian.; ordrng 1 WPW10327249 (water intake valve)

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA 00

Near McKinney, TX 75070

John

Job Details: 02/07/2023

Customer concern is DW still leaking after service. Found inlet valve leaking beneath solenoid into leak pan. Need new inlet valve.; ordrng 1 DC62-30314L (Inlet valve)

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG/AA

Near Plano, TX 75093

John

Job Details: 02/07/2023

Installed new water duct. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA 01

Near Sumner, WA 98390

Cameron M.

Job Details: 02/07/2023

"Customer concern is that dishwasher does not drain. Found no errors stored via service mode. Found evidence of oversuds conditions. Cycle tested unit 3x via service mode, unit completely drained each time. Cycle tested unit in standard rinse cycle 2x , on second test unit failed to adequately drain produces 5c error. Checked for kinked drain hose, clear.checked for restriction of water in drain hose, clear. Needs new drain pump. Follow up visit scheduled for 2/17 8-12; ordrng 1 DD31-00016A (MOTOR BLDC PUMP)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV520AEP/XAA

Near Graham, WA 98338

Cameron M.

Job Details: 02/07/2023

"Customer concern is that dryer does not power. Found open thermal cutoff, causing unit to not power. Needs new thermal cutoff. Installed new thermal cutoff, cycle tested unit. All checks good. Preformed airflow test failed, (yellow). Advised customer dryer vent duct needs to be cleaned. Collected payment of 349.96 jobs ( 36401 278.85 and 36508 71.11) via check payment. ; used 1 DC96-00887C (THERMAL CUT-OFF) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11087728702

Near Carrollton, TX 75007

Lane

Job Details: 02/07/2023

Customer stated dryer doesn't run. Performed diagnostics found thermal fuse faulty. Performed heat cycle test and found ventilation restricted. Customer needs dryer vent professionally cleaned. All other functions check good.; used 1 3392519 () from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Graham, WA 98338

Cejay

Job Details: 02/07/2023

"Customer concern is that washer will intermittenly shut down right after starting a cycle. Could not replicate error. Pulled error codes via service mode.F2E1. Preformed UI key activation test good. Signs of heavy water damage and heavy rust, also rust debris in main control, signs of electrical arcing inside console and corrosion on panel control. Needs new panel control and main control. Requires Auth.; ordrng 1 W11135391 (CONSOLE) and 1 W11401710 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DSO

Near Carrollton, TX 75007

Lane

Job Details: 02/07/2023

Customer stated oven made a abnormal noise and had burning smell. Performed diagnostics preheated oven to 450. Both cooling and convection fans sounded normal. Advised customer smell is coming from oven cleaner product. All functions checked good at time of service.

We serviced a

WHIRLPOOL WALL OVEN

Model RBD275PDS14

Near Dallas, TX 75252

John

Job Details: 02/07/2023

Cuatomer concern is wall oven smells like burning plastic as soon as it's turned on. Found burnt relay on control board from connector that wasnt seated in place. Needs new control board and connector. AHS to supply NLA parts.; ordrng 1 8301917 (Control Board)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T6000

Near Rowlett, TX 75089

Patrick

Job Details: 02/07/2023

"Customer concern, unit smelled like burning. Found clogged vent. Good heat good tumble. Unit in good working order. Customer must have home vent professionally cleaned to prevent further issues and potential house fire."

We serviced a

GE DRYER-ELECTRIC

Model EED5600G2WW

Near Puyallup, WA 98374

Cejay

Job Details: 02/07/2023

"Customer concern is that dryer is not heating and start button intermittenly dose not work. Customer removed RS french door for diag. Found open elemnt causing dryer not to heat. Also found damaged trap duct causing noise durring operation. Needs new dryer bearing repair kit, trap duct assembly amd heater assembly. Follow up scheduled for 02/14 1-5pm; ordrng 1 WE11M23 (HOUSING HEATER ASSY) and 1 WE14X25080 (TRAP DUCT ASM) and 1 WE49X20697 (DRYER BEARING REPAIR KIT)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060UG/AA 00

Near Tacoma, WA 98444

Cejay

Job Details: 02/07/2023

"Customer concern is that rack got caught on door seal trim. Pulled error codes via service mode. 0C,LC,OC,4C error codes most likely caused by door not properly sealing from damaged tub. Needs new tub assembly, door seal and rack wheels. AHS to supply. Advised customer parts may take time to recieve. Requires Auth.; ordrng 1 DD82-01754A (Tub complete) and 1 DD62-00043A (SVC-SEAL-TUB) and 4 DD66-00023A (SVC-ROLLER-BASKET)s"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Garland, TX 75041

Patrick

Job Details: 02/07/2023

"Customer concern, unit leaks during use. Found diverter leaking. Must replace sump assy; ordrng 1 W11416362 (Sump assy), states that autho needed"

We serviced a

JENN-AIR WALL OVEN

Model JJW3830WS00

Near Graham, WA 98338

Cameron M.

Job Details: 02/07/2023

"Customer concern is that wall oven does not power. Found unit produces f2e2 (led error on keyboard) verified voltage supply to hmi board from main control, good 14.05vdc. Needs new key pad (W10344142). Advised customer parts show NLA. Part not repairable. Collected payment of 349.96 jobs ( 36401 278.85 and 36508 71.11) via check payment."

We serviced a

SAMSUNG RANGE

Model NE58K9850WG/AA 01

Near Graham, WA 98338

Cameron M.

Job Details: 02/07/2023

"Installed previously ordered convection fan motors, cycle tested unit, all checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5620HW0

Near Plano, TX 75093

John

Job Details: 02/07/2023

Installed new idler pulley and belt. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Dallas, TX 75217

Patrick

Job Details: 02/07/2023

"Customer concern, err f2e1. Removed rear cover, found insect infestation causing failure. Unable to complete repair."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5100VQ0

Near Carrollton, TX 75007

Lane

Job Details: 02/07/2023

Customer stated waww2ssher stopped before end of cycle. Performed diagnostics found faulty lid switch and connector. All other functions checked good at time of service.; ordrng 1 Molex (Molex) and 1 WP8318084 (switch-lid)

We serviced a

SAMSUNG RANGE

Model NE59R4321SS

Near Graham, WA 98338

Cejay

Job Details: 02/06/2023

"Customer concern is that range mad a pop noise and now is not power on. Unit only receiving 120v. Found damaged wires at terminal block causeing range not to operater. Checked breaker and reset, checked voltage from out let now good 240v. Unit needs new terminal block and power cord. Advised customer power cord is not covered. Follow up scheduled for 02/13 8-12pm; ordrng 1 DG96-00173A (TERMINAL BLOCK)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWPU4

Near Spanaway, WA 98387

Cejay

Job Details: 02/06/2023

Customer concern is that dishwasher is leaking. Found damaged protector causing spray arm to jet into vent causing leak. Needs new protector. Foll9w up scheduled for 02/13 1-5pm; ordrng 1 WP8268825 (PROTECTOR)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AF/A2

Near Tacoma, WA 98445

Cejay

Job Details: 02/06/2023

"Customer concern is that washer leaves water in fabric softener cup and dose not always finish cycle. Also that pump cover is broken. Advised customer drain pump cover is not covered by warrenty. Pulled error codes. bE2x2, dEx5. Preformed calibration cycle.Cycle tested unit empty good. Cycle tested washer with a load no issues. Could not replicated fabric softener cup error. Advis3d customer on using high quality dedergent and running regular cleaning cycles."

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Carrollton, TX 75007

John

Job Details: 02/06/2023

"Customer concern is washer door is locked and won't unlock, cant start cycle. Using NuFi device found F32 error for critical door lock failure cannot unlock. Found door lock jammed and un able to unlock. Needs new door lock.; ordrng 1 WH01X29528 (Door lock)"

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Eatonville, WA 98328

Cameron M.

Job Details: 02/06/2023

"Customer concern is that dryer timer is seized. Found seized timer, causing customer inability to determine correct time and cycle. Needs new timer. Installed new timer cycle tested unit 3x. All checks good. Customer declined to retain old part."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW0

Near Buckley, WA 98321

Cameron M.

Job Details: 02/06/2023

"Customer concern is that washer produces noise during operation, not powering on to start cycle. Found unit not fully plugged in, causing unit to not power, Plugged unit in. Cycle tested unit, found stretched belt, causing squealing noise during operation. Needs new belt. Installed new belt. Cycle tested unit 5x all checks good. ; used 1 WPW10006384 (BELT) from stock"

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Spanaway, WA 98387

Cejay

Job Details: 02/06/2023

"Customer concern is that dishwasher is leaking from door and vent bezel keeps falling off after previous repair. Reinstalled vent bezel, Found mid and lower spray arms seperating causing leak. Needs new lower and middle spray arms. Follow up scheduled for 02/14 1-5pm. ; ordrng 1 WD22X27740 (MID SPRAY ARM ASEMBLY) and 1 WD22X27724 (LOWER SPRAY ARM)"

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN1WW

Near Plano, TX 75093

Lane

Job Details: 02/06/2023

Installed new transmission and belt. Performed multiple wash and spin cycles after repair. All functions checked good at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Plano, TX 75093

John

Job Details: 02/06/2023

"Customer concern is dryer not heating. Confirmed unit not heating. Upon disassembly, found rear bulk head has failed and no longer supporting drum as well as heating element fails continuity check. Needs new bulk head, roller, and heating element. AHS to supply parts.; ordrng 1 DC97-17076A (ASSY DRUM BACK) and 1 DC97-14486A (Heater)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA

Near Frisco, TX 75035

John

Job Details: 02/06/2023

Customer cocnern is DW giving LC error. Conformed error. Uninstalled unit and ran normal cycle for 20 mins. no leaks found. Found leak pan has no water nore does it show signs of a leak. Unit functioning as designed.

We serviced a

GE DISHWASHER

Model ZDT800SSF1SS

Near Dallas, TX 75214

Patrick

Job Details: 02/06/2023

"Customer concern, unit leaks intermittently from underneath. No active error codes. No evidence of leak. Unable duplicate issue. Found upper rack rail seized. Freed rail. Must replace worn door gasket. ; ordrng 1 WD08X22095 (Gasket)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Dallas, TX 75228

Patrick

Job Details: 02/06/2023

"Customer concern, unit takes several tries to start cycle. F8e1 error code. H/c proper orientation. Valves open, found hot valve buzzes during fill. Must replace inlet valve; ordrng 1 W11210459 (Inlet valve)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW2

Near Mesquite, TX 75149

Patrick

Job Details: 02/06/2023

Replaced dampers. Tested unit. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US03

Near Dallas, TX 75211

Patrick

Job Details: 02/06/2023

Replaced dampers.

We serviced a

GE DRYER-GAS

Model GFDN100GL0WW

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 02/06/2023

"Installed previously ordered bearing, trap duct assembly, top bearing. Cycle tested unit, all checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model PAV3360AWW

Near Lewisville, TX 75067

John

Job Details: 02/06/2023

Drilled and installed new inlet valves. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS0

Near Plano, TX 75093

John

Job Details: 02/06/2023

Cuatomer cocnern is DW leaking underneath. Upon arrival found no kick plate installed. Found water valve closed. Opened valve and found water leaking from copper connection to DW inlet valve. Attempted to tighten connection but found pipe dope has been used and connections will not seal back if disconnected. Left water service valve turned off. Advised Customer that a plumber will be needed to resolve leak issue. All other checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8200YW2

Near Puyallup, WA 98375

Cejay

Job Details: 02/06/2023

"Customer concern is that dryer check vent light keeps coming on and has had water underneath dryer. Leak coming from hot water fill hose. Checked dryer chute for clogs found some debris. Found dryer vent crushed and restricded also found house side vent has large debris.preformed airflow test with vent disonccected fail (yellow) lint chute will need to be cleaned. Need new SS fill hoses for washer, new ducting for dryer.installed new SS fill hoses on washer. Installed new venting, vacummed excess lint from inside dryer cabinet. Preformed second airflow test failed (yellow) check vent light is now off. Advised customer dryer vents are still restricted. All checks good. ; used 1 3805FFSS-2 (FILL HOSE 2 PACK 5' SS), and 1 MFX48 (4' X 8' DUCT) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5200W/A3

Near Tacoma, WA 98403

Cejay

Job Details: 02/06/2023

Customer concern is that dryer lint screen is not sitting properly. found lint built up inside lint chute causing lint screen not to sit properly. Removed debris from lint chute preformed air flow test failed (yellow) preformed second airflow test with vent disconnected passed. Advised customer vents need service. All checks good.

We serviced a

GE RANGE

Model JSP42DN3BB

Near Milton, WA 98354

Cameron M.

Job Details: 02/06/2023

"Customer concern is that front lefft burner does not regulate temperature, front right burner outer coil does not heat. Found faulty contacts in left front burner infinite switch. Causing inadequate heating. Also found open heating element, causing outer coil to not heat. Also found failed contacts in front left infinite switch, causing inadequate temperature. Needs new element and infinite switches. Installed new element and infinite switchs. Cycle tested unit, all checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50M7450AW/A4 51

Near Dallas, TX 75211

Patrick

Job Details: 02/06/2023

Replaced clutch job. Tested unit all checks good.

We serviced a

GE RANGE

Model PHS920SF1SS

Near Milton, WA 98354

Cameron M.

Job Details: 02/06/2023

Installed previously ordered door induction asm. Cycle tested unit 3x. All checks good. Customer declined to retain old part. Collected payment via

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAA

Near Coppell, TX 75019

Lane

Job Details: 02/06/2023

Hot water supply valve handle fell off. House has older style spiket alves. Customer hast to have water supply valve fixed before dishwasher can be serviced.; O-emld tckt

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW0

Near Denton, TX 76208

Lane

Job Details: 02/06/2023

Customer stated washer makes abnormal noise when starting cycle. Preformed diagnostics found belt slipping causing noise. Performed function test after repair. All noises checked to manufacture specification.; used 1 W11239857 (Belt) from stock

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.66801690

Near Rowlett, TX 75089

John

Job Details: 02/06/2023

Customer concern is dryer not heating. Confirmed not heat. Found open high limit fuse. Replaced high limit and thermal cut off from truck stock. Unit now heats. Found rigid vent behind unit to be crushed and not allowing air through. Advised Customer that vent hose will need to be replaced in order to avoid any further heating issues. All other checks ok.; used 1 279816 (THERMAL CUT OFF HI) from stock

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW8127LC0

Near Rockwall, TX 75087

John

Job Details: 02/06/2023

Customer concern is washer leaking and hot water not comming into unit. Using service mode found hot water inlet valve not opening properly cause hot water to enter unit slowly. Also found dispenser housing has hairline crack causing warehouse run down back of cabinet. Needs new inlet valve assy.; ordrng 1 W11413407

We serviced a

KITCHENAID DISHWASHER

Model GU2400TPS1

Near Dallas, TX 75209

Patrick

Job Details: 02/06/2023

"Customer concern, unit will not begin cycle. Rinse only led blinking rapidly. Stuck key error code. Must replace console. ; ordrng 1 WP3385741 (Console)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K6200EZ/A3 01

Near McKinney, TX 75070

Lane

Job Details: 02/06/2023

Customer stated dryer makes abnormal noise. Performed diagnostics found faulty drum roller. Replaced both rear rollers and performed multiple function tests after repair.; used 2 DC97-16782A? (Roller) from stock

We serviced a

KENMORE RANGE

Model 91194492992

Near Tacoma, WA 98404

Cejay

Job Details: 02/06/2023

Customer concern is that both front burners are not working RF is intermitten. Verified activation of burners. Found LF and RF infinite swithes failed causing front burner not to operate properly. Needs new LF and RF infinite switches. Follow up scheduled for 02/13 8-12pm; ordrng 1 WB24T10025 (infinite switch RF) and 1 WB24T10029 (inf sw control 1500w LF)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE5500AYW

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/03/2023

"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test,failed (red). Removed vent. Performed temperature checks, in range. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 03

Near Buckley, WA 98321

Cameron M.

Job Details: 02/03/2023

"Customer concern is that washer does not drain and spin. Found 5c error via service mode. Cycle tested unit via service mode, found seized drain pump causing unit to not drain and spin. Needs new drain pump. Advised customer part shows out of stock, may take time to get parts. ; ordrng 1 DC97-20621A (ASSY PUMP DRAIN)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS50FVSS0

Near Dallas, TX 75287

John

Job Details: 02/03/2023

"Customer concern is DW won't start and clean light is blinking. Upon disassembly, found burn on control board when door latch plugs in causing unit to not be able to start. Needs new control board and door latch. AHS to supply parts.; ordrng 1 WPW10084141 (cntrl-elec) and 1 WPW10404412 (latch-door)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75218

John

Job Details: 02/03/2023

Customer concern is unit some times stops mid cycle and some times lid doesn't lock. Entered service mode and found error codes F5 E1 and F2 E1for lid lock failure and communication error between UI and Control. Ran service diagnostics and found lid latch working intermitently but when it does work the lid lock light is not on and unit will not allowe me to start a spin or agitate cycle. Recommend replacing lid latch and UI.; ordrng 1 W11135393 (overlay) and 1 W10810403 (Lid latch)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45M5500AZ/A5

Near Puyallup, WA 98374

Cejay

Job Details: 02/03/2023

Installed previously ordered hall sensor and main PCB. Cycle tested washer with a load all checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Buckley, WA 98321

Cameron M.

Job Details: 02/03/2023

"Installed previously ordered wheels, cycle tested unit. All checks good"

We serviced a

GE DISHWASHER

Model GSM1860NSS

Near Dallas, TX 75206

Patrick

Job Details: 02/03/2023

"Customer concern, unit not draining. Good drain after heavy prewash. No drain after normal or light. Removed debris from drain. Tested unit. All checks good"

We serviced a

GE DISHWASHER

Model GSD3400G00CC

Near Garland, TX 75040

John

Job Details: 02/03/2023

"Custom3r cocnetis DW latch not working and can't close door. Found inner consol screw holes striped and broken as well as mounting hole for latch causing latch not to function. Also found inner door warped and seal failed causing unit to leak as well as tub bowed and not sealing to door also causing leak. Needs new consol, inner door, and door latch. AHS to supply NLA parts.; ordrng 1 WD34X10498 (Consol) and 1 WD13X10003 (latch assm) and 1 WD31X10004 (door inner)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45H6300AG/A2

Near Lewisville, TX 75067

Lane

Job Details: 02/03/2023

Customer stated washer will not complete any cycle. Performed diagnostics through on board test cycle. Washer completes all functions except spin portion of cycle. Ran test cycle with load. Washer kept powering down on its own. And front dampers are faulty. Advise replacing power inverter board with new suspension.; ordrng 2 DC66-00470A (Damper)s and 1 DC92-01378C (Power inverter)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFC7500VW2

Near Dallas, TX 75219

Patrick

Job Details: 02/03/2023

"Customer concern, unit not draining. F25 error message. Canceled cycle, good drain. Ran drain and spin, good drain, good spin. Unit would not run test mode. Unit stacked in closet. Cleared remaining water. Unit ceased operation. Must replace control, drain pump and main harness. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 WPW10192966 (Main control) and 1 WPW10465252 (Drain) and 1 WPW10192993 (Harness)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA00

Near Carrollton, TX 75007

Lane

Job Details: 02/03/2023

Customer stated dishwasher gave code for leak detected. Performed diagnostics found small area of dryed detergent in basin. Ran dishwasher for 20min with no leaks detected. .Advised customer over suds condition could have caused issue. All functions checked good at time of service. Advised customer only left side of dishwasher is secured with mounting screw.

We serviced a

GE DISHWASHER

Model PDW7880G00SS

Near Dallas, TX 75287

Lane

Job Details: 02/03/2023

Customer stated dishwasher won't drain. Performed diagnostics found multiple items in dishwasher causing system to not drain. Sump with drain pump and drain hose need to be replaced to restore dishwasher function.; ordrng 1 WD18X10008 (Sump) and 1 WD26X10016 (Drain pump) and 1 WD24X10014 (Drain hose)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641002610

Near Puyallup, WA 98374

Cejay

Job Details: 02/03/2023

"Customer concern is that washer is filling during dry cycle. No error codes preformed service cycle mutliple times all functions are working properly. Advised customer dry cycle of unit is not designed to be operated as a traditional dryer. Refered to page 24 of owners manual and unit will add some water during dry cycle to flush lint from drain line. Customer is adament dryer is filling with water durring dry cycle. Advised customer main PCB is only component that would effect customer stated symptom. Needs new main PCB. Requires Auth. ; ordrng 1 EBR79950243 (PCB ASSEMBLY,MAIN), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704ESS0

Near Dallas, TX 75205

Patrick

Job Details: 02/03/2023

"Customer concern, touch pad not working. Unable to duplicate concern. Good cycle select, good fill, good spray, good drain."

We serviced a

LG WASHER-TOPLOAD

Model WT1701CW/01

Near Dallas, TX 75225

Patrick

Job Details: 02/03/2023

"At customer request, lifted top of washer so customer could access crack in tub, customer applied tape to crack. Secured top. Customer aware that RPS holds no liability of customers repair. NO WARRANTY APPLIES."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9150WW01

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/03/2023

"Customer concern is that washer leaks during operation. Cycle tested unit 2x, found leak coming from dispenser house . Needs new hose. Requires auth. ; ordrng 1 W11366227 (HOSE)"

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG/AA 03

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/03/2023

"Customer concern is that dishwasher produces lc error. Cycle tested unit 5x,unable to duplicate customer concern. Advised customer to monitor and call if issue persists. Advised customer on using high quality detergent for best wash results"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB765FW0

Near Garland, TX 75044

John

Job Details: 02/03/2023

Installed new blower wheel. All checks good.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC1

Near Murphy, TX 75094

John

Job Details: 02/03/2023

"Customer concern is washer leaking and jumping around while spinning. Found unit not leveled, causing unit to move while spinning. Re-leveled unit, no longer jumping around. Found door boot retainer had been removed and boot is torn causing unit to leak. Need new door boot.; ordrng 1 W11314648 (bellow)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDP576KW1

Near Dallas, TX 75248

Lane

Job Details: 02/03/2023

Installed motor and blower wheel. Performed multiple function and heat cycle tests after repair. Advised customer on load size and cycle selection.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K7600EW/A3 01

Near Wylie, TX 75098

John

Job Details: 02/03/2023

Customer cocnern is dryer not tumbling. Found broken idler pulley causing unit to not tumble. Replaced idler pulley from truck stock. All checks good.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4850BW0

Near Dallas, TX 75228

John

Job Details: 02/03/2023

"Customer cocnern is dryer not spinning. Found broken belt causing unit to not spin. Replaced belt from truck stock, all checks ok.; used 1 341241 (BELT,DRIVE) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF1A

Near Mesquite, TX 75150

Patrick

Job Details: 02/03/2023

"Customer concern, buttons not responding. Tested unit, all function normal at this time. No stored error codes. Unable to reproduce failure."

We serviced a

FRIGIDAIRE WALL OVEN

Model RBG97K

Near Tacoma, WA 98418

Cejay

Job Details: 02/03/2023

Customer concern is that wall oven upper oven bake and broil element do not operate. Found failed thermostat and clock causing upper oven elements not to operate. Needs new clock and thermostat. Advised customer parts are discontinued. AHS to supply. ; ordrng 1 Clock (Clock) and 1 Thermostat (Thermostat)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Puyallup, WA 98371

Cejay

Job Details: 02/03/2023

Installed previously order dedergent dispenser. Verified operation of dispenser. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11029822800

Near Coppell, TX 75019

Lane

Job Details: 02/03/2023

Customer stated washer won't advance automatically after installing new timer. This problem is different than original issue. Performed diagnostics found sensor switch assembly not allowing washer to fill or start cycle as intended. ; ordrng 1 WPW10292584 (Sensor switch)

We serviced a

GE DISHWASHER

Model GDF630PGM4BB

Near Coppell, TX 75019

Lane

Job Details: 02/03/2023

Customer stated dishwasher will not fill and turns itself off. Performed diagnostics found codes stored for water fill and thermistor error. Ran test through on board diagnostics and confirmed faulty fill valve. Dishwasher does turn its self off during normal operation. Main control is failing during normal operation. Supply voltage checks good.; ordrng 1 WD21X26439 (Control board) and 1 WD15X26078 (Water valve)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AF/US

Near Spanaway, WA 98387

Cejay

Job Details: 02/02/2023

"Customer concern is washer is not draining. Found clog in drain pump housing causing washer not to drain. Removed clog, cycle tested washer found drain pump has loose impeller causing noise. Needs new drain pump motor. Installed new drain motor. Cycle tested washer. No leaks all checks good."

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS02

Near Graham, WA 98338

Cejay

Job Details: 02/02/2023

Customer concern is that wall oven will intermittinly power down durring preheat cycle. Pulled error codes via diagnostic mode F6E0x10 found fault in UI causing oven to shut down in either upper or lower oven preheat cycles. Needs new UI console. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 W11428578 (CONSOLE stainless)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Carrollton, TX 75006

Lane

Job Details: 02/02/2023

Installed new suspension with belt and cam assembly. Performed full function and spin test after repair. All functions checked good at time of service.

We serviced a

LG WASHER-FRONTLOAD

Model WM3250HWA

Near Irving, TX 75063

Lane

Job Details: 02/02/2023

Customer stated washer will not spin and gives error message. Preformed diagnostics found faulty rps sensor. Replaced sensor and performed function . All functions checked good at time of service. ; used 1 6931EL3003D (Rps sensor) from stock

We serviced a

LG DRYER-ELECTRIC

Model DLEX3470W

Near Dallas, TX 75254

Lane

Job Details: 02/02/2023

"Customer stated dryer runs but doesn't heat. Performed diagnostics found thermistor faulty causing overheating condition. Due to dryer overheating thermal cutt-off and operating thermostat were damaged. Replaced parts and performed function and cycle temperature check. Dryer cycles at 183 exhaust. ; used 1 6323el2001b (Thermistor), 1 6931EL3001F (Thermostat), and 1 6931EL3003D (Thermostat) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Dallas, TX 75243

Lane

Job Details: 02/02/2023

Customer stated dryer won't heat. Performed diagnostics found faulty heating element. Replaced heater and Performed multiple function tests after repair.; used 1 279838 (ELEMENT/HEATER) from stock

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48H7400EW/A2 02

Near Dallas, TX 75240

John

Job Details: 02/02/2023

Installed new motor and blower wheel. While testing found motor still humming and not rotating. Found drum severely warped causing it to rub against case and bind motor. Needs new drum.; ordrng 1 DC97-16812H (Drum)

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.67082600

Near Wylie, TX 75098

John

Job Details: 02/02/2023

"Customer cocnern unit not starting. Found unit powers on, starts, and heats. Ran temp check, passes. Ran vent check passes. Unit functioning as designed."

We serviced a

LG WASHER-FRONTLOAD

Model WM2016CW

Near Murphy, TX 75094

John

Job Details: 02/02/2023

Customer cocnern is washer filling while not in use. Found water inlet valve to be stuck open causing unit to continuously fill. Customer states that he trurned the supply valves off and unit still filling. Found hot water service valve to be open when indicating it is closed. Advised Customer that a plumber will be necessary to repair service valves before washer repair can be completed. Customer advised that they will contact RPS once service valves have been repaired.; ordrng 1 5220FR2075L (Valve) and 1 5220FR2006H (Valve)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB725BW0

Near Eatonville, WA 98328

Cejay

Job Details: 02/02/2023

Customer concern is washer is not spinning. Found failed bearing and basket not floating causing washer to go out of balance. Heavy sediments in washer have caused basket and tub to become seized. Needs new tub and basket assembies. Will require two techs customer declined repair at time of service.

We serviced a

WHIRLPOOL RANGE

Model JGS9900BDS

Near Tacoma, WA 98443

Cameron M.

Job Details: 02/02/2023

"Customer concern is that range left rear and left front continuously clicking, and right front burner does not ignite. Found right front burner ignitor broke away from mounting bracket, causing burner to not ignite. Also found failed contacts in left switch harness, causing burners to continuously run ignitors. Also found burner knobs broken causing difficulty operating burners. Also found left front burner center cap missing. Needs new cap,knobs,harness, ignitors screws, and orifice assemblies. Advised customer cap NLA. Customer declined repair at this time. Collected 95.00 trip fee +tax via card Payment"

We serviced a

KENMORE LAUNDRY CENTER

Model 417.94712400

Near Federal Way, WA 98003

Cameron M.

Job Details: 02/02/2023

Installed previously ordered bearing kit. Cycle tested unit 3x. All checks good. Preformed airflow test failed. Advised that dryer duct needs to be cleaned asap before use resumes to prevent further issues